Slack SMS Marketing

Introduction

Slack SMS is a feature that allows you to send and receive texts from within the Slack messaging app. It is an add-on within the Slack messaging interface that you can use to send SMS to your customers which drives much better engagement as you can reach your customers on their phone’s native texting app.

The best part about Slack SMS is that it allows you to simplify your workflows by facilitating connection with various other tools. From project coordination to work-related conversations, from social interactions to team collaborations; you can streamline all your communications with a Slack SMS integration. 

Can You Send SMS From Slack?

Yes, you can send SMS from Slack but only if your Slack is integrated with a dedicated SMS platform. In the coming sections, let us understand in detail how Slack SMS exactly works with the SMS platform integration. 

How To Send And Receive SMS Via Slack?

To send and receive SMS through Slack you need a Slack SMS integration. Slack cannot send SMS by itself. It needs the help of a software integration that can seamlessly integrate SMS messaging into Slack. 

Here’s how you can send and receive SMS using Slack – 

1. Choose an SMS platform that integrates with Slack.
2. Set up an account with the SMS platform.
3. Install the SMS integration with Slack.
4. Once the installation is completed you can start sending and receiving SMS from your Slack account.

Benefits Of Integrating Slack With An SMS Platform

Improved Communication Reach

• Wider Accessibility: Slack SMS ensures that team members, clients, or customers who have access to Slack and SMS can receive important updates on Slack.
• Reliable Notifications: Slack SMS is effective for urgent notifications, ensuring that critical messages are seen promptly, even if the recipient is not actively monitoring SMS.

Enhanced Workflow Efficiency

• Seamless Integration: Teams can send and receive SMS messages directly from Slack, reducing the need to switch between multiple apps.
• Automated Alerts: Automate SMS alerts for specific Slack events (e.g., task completion, meeting reminders), streamlining processes and ensuring timely responses.

Better Customer Interaction

• Direct Customer Engagement: Customer support teams can interact with customers via SMS directly through Slack, providing quick and efficient service.
• Real-Time Updates: Keep customers informed with real-time updates on their queries or support tickets via SMS.

Increased Team Collaboration

• Centralized Communication: Integrating SMS with Slack ensures that all team communications, including those via SMS, are centralized within Slack channels, enhancing visibility and collaboration.
• Cross-Platform Synergy: Allows teams to leverage the strengths of both platforms for comprehensive communication strategies.

Enhanced Notifications For Remote And On-the-Go Teams

• Mobile Accessibility: Team members who are frequently on the move can receive important updates via SMS, ensuring they stay informed even without access to Slack.
• Fallback Communication: In case of Slack outages or internet connectivity issues, SMS can serve as a reliable fallback communication method.

Increased Responsiveness

• Immediate Attention: SMS messages are typically read faster than emails or Slack notifications, prompting quicker responses to urgent matters.
• Priority Messaging: Highlight critical issues by sending them via SMS, ensuring they are not lost in the flow of Slack messages.

Streamlined Alerts And Notifications

• Notification Redundancy: Provides an additional layer of notification, ensuring important messages are received and acknowledged.

Enhanced User Experience

• User-Friendly Interface: Users can interact with SMS messages within the familiar Slack interface, making it easier to manage communications without learning new tools.
• Efficient Communication Management: Streamlines communication management by consolidating SMS and Slack messages in one place.

Features To Look For In A SMS Marketing Platform For Slack SMS

Seamless Integration With Slack

• Native Integration: The platform should offer native integration with Slack, allowing for easy setup and use without requiring extensive technical knowledge.
• Two-Way Messaging: Ensure the platform supports two-way messaging, enabling you to send and receive SMS messages directly within Slack channels.

Automation Capabilities

• Automated Alerts and Notifications: The ability to set up automated Slack alerts for SMS from different customers, teams, etc.
• Scheduled Messaging: Schedule SMS messages to be sent at specific times, which is useful for reminders and marketing campaigns.

Customizable Templates

• Pre-Built Templates: Access to pre-built SMS templates for common use cases, allowing for quick and consistent communication.
• Personalization Options: The ability to customize messages with personalized fields (e.g., recipient’s name) to enhance engagement.

Audience Segmentation

• Contact Management: Tools for managing and organizing your contact lists effectively.

Analytics And Reporting

• Performance Metrics: Detailed analytics to track the performance of your SMS campaigns, including delivery rates, open rates, click-through rates, and conversion rates.
• Real-Time Reporting: Access to real-time reporting to monitor campaign performance and make data-driven decisions.

Compliance and Security

• Regulatory Compliance: Ensure the platform complies with relevant regulations such as GDPR, TCPA, and CAN-SPAM to protect your business from legal issues.
• Data Security: Robust security measures to protect sensitive customer data, including encryption and secure data storage.

Scalability

• Support for High Volume Messaging: The ability to handle large volumes of SMS messages, ensuring that your platform can grow with your business.
• Flexible Plans: Scalable pricing plans that can accommodate your business needs as they expand.

User-Friendly Interface

• Ease of Use: An intuitive and user-friendly interface that makes it easy for team members to manage SMS campaigns and interactions without a steep learning curve.
• Integration Simplicity: Simple and straightforward integration process with Slack, minimizing disruption to your workflow.

Customer Support

• Responsive Support Team: Access to a responsive and knowledgeable customer support team to assist with any issues or questions that arise.
• Comprehensive Resources: Availability of resources such as tutorials, FAQs, and documentation to help you make the most of the platform.

Cost-Effectiveness

• Transparent Pricing: Clear and transparent pricing structure with no hidden fees, ensuring you understand the costs involved.
• Value for Money: Evaluate the platform’s features and benefits in relation to its cost to ensure you get good value for your investment.

What Can You Expect From Slack-Emitrr Integration?

Once you integrate Slack with Emitrr for SMS, here’s what all you can do:  

• Send direct text messages – You can directly send text messages to your customers via Slack SMS. They would receive the text on their native texting app. 
• Text multiple people at once – You need not go through the hassle of texting one person at a time as you can text as many people as you want in one go. In such a case, the responses will come in as separate message threads aka Mass texting. 
• Initiate group chats – You can create specific groups on Slack and engage in group texting. Here the responses will come in the same group, and all members will be able to see each other’s responses.  
• Customize notifications – Slack allows you to pick which notifications you would like to receive and which you’d like to pause. For eg – You can receive or pause notifications from Facebook, Google My Business, Group Messages, and one-on-one message on Slack. 
• Select a channel for notifications – When you set up your integration, you can go to settings and choose which slack channel you wish to receive the notifications on.  
• Ensure secure texting – Both Emitrr and Slack are secure texting platforms and with such integration, you can text your customers or colleagues without having to worry about the security of your data. 
• Use slash commands- If you wish to look for specific customers, search conversations, or start chats; you can simply do that using a simple slash command on slack and send them a personalized text.  
• Manage team members –  You can assign conversations to different team members and choose which member should reply to conversations.  
• Text enable numbers – You can assign different numbers for different channels and any message that goes to a particular number will reach the channel it is associated with. For instance, if +123456789 is a specific number for the marketing channel, any message received on that number will straightaway go to the marketing channel. you can also choose to text enable a landline number with Emitrr. 
• Route conversations from other messaging channels – When your customers text you from different channels like Facebook messenger or google my business chat, you can even route those messages to your Slack channels and respond from within Slack using the Emitrr Slack SMS integration.   
• Use templates to respond to text messages – With a Slack-Emitrr integration, you can make use of pre-existing templates available on Emitrr to respond to customers on the fly. When your customers text you back, you’ll receive those texts in your designated Slack channel.  

Why Emitrr Is The Best SMS Platform For Integration With Slack?

Emitrr seamlessly integrates with Slack and automates SMS messaging at ease. Here’s what makes Emitrr the obvious choice for Slack users – 

• Seamless Slack Integration

Emitrr seamlessly integrates with Slack and helps you to send and receive SMS, updates, notifications on your specific Slack channels, teams, etc. 

• End-to-End Data Encryption

Emitrr employs industry-standard encryption protocols to ensure the secure transfer of data between Slack and the platform. 

• Advanced SMS Features

Emitrr offers advanced SMS texting features like bulk SMS, personalization, campaign automation, automated follow-ups, appointment bookings, confirmations, reminders, missed call to text messages, automated reviews and more.

• Dedicated Customer Support

Emitrr offers best in class 24/7 support through text, email and calls. Our support team is always available to solve your queries and give you quick resolutions from time to time. 

How To Integrate Emitrr With Slack?

Emitrr is an SMS platform that can seamlessly integrate with Slack and help you send SMS using Slack. You can easily set up your Slack integration and start sending SMS using the Emitrr platform. 

To send and receive SMS through Emitrr slack integration you can follow these simple steps:

STEP-1: Login to your Emitrr Account 

STEP-2: On the left side, select a location. 

STEP-3: Go to settings and from ‘General Settings’, click on Integrations 

STEP-4: You’ll see a Slack Integration option, click on ‘Add to Slack’.  

STEP-5: Allow the permissions, and you’re all set! 

Here is a detailed video on how you can set up Slack texting through Emitrr.

Slack SMS Marketing FAQs

Conclusion

All in all, having a Slack SMS integration is vital to keep upfront with updates, manage conversations, save time, improve productivity, and drive business growth. Now that you have a clear understanding of Slack SMS and what all it can do, make sure you integrate it with your existing tools and streamline your communication processes.