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Introduction
Texting is one of the most effective means for medical device companies to stay connected with their customers. As medical texting grows into a key part of modern workflows, SMS has evolved into a go-to tool for many business communications.
In this blog, you will learn how to simplify everyday communication, from order updates to support messages, with these free SMS templates created especially for medical device companies.
35+ SMS Templates for Medical Device Companies
To have a great communication experience with clients on their journey, SMS offers a simple and prompt way to do that. These templates can be used and adapted easily. You can simply copy, personalize, and use them across every case to make your conversations smooth, timely, and friendly to customers.
Order and Shipping Notifications
You need to ensure that when customers place orders, they are in the loop right from the moment an order is placed until delivery, which helps build trust and reduce unnecessary support calls. With these SMS templates, you will be able to inform clients of their order status, shipping progress, and delivery confirmations. This makes your customers feel reassured, decreases the number of queries, and improves the overall experience of your medical device company.
Template 1: Order Confirmations
Hello [First Name], order for [Device Name] has been successfully placed. We will notify you once it is shipped. Thank you for choosing [Company Name].
Template 2: Shipping Notifications
Your order is shipped and is on its way. You will receive tracking details shortly. For any other enquiries, contact our support team [Contact Number].
Template 3: Delivery Tracking Updates
Your [Device Name] has been dispatched. You can track it here: [Tracking Link]. Need help with anything along the way? Reply ‘HELP’ to this message and we will get back to you shortly.
Template 4: Delivery Confirmation
Your order has been delivered successfully. If you need assistance with setup or have any questions about your device, feel free to call us on [Contact Number], and we will assist you at the earliest.
Template 5: Order Support Follow-ups
Hi [First Name], we hope you are satisfied with your [Device Name]. For any further assistance or questions, contact us on [Contact Number]. We will be happy to assist you with any support you need.
Missed Delivery Alerts
SMS gives you a convenient and trustworthy way to reach your customers and help them reschedule with ease during any missed deliveries. If a customer misses your call, you can send a text instead of calling again, letting them know instantly with the option to take action without any delay. This helps medical device companies maintain seamless communication, and everything stays on track even when a call is missed.
Template 1: Missed Delivery Notification
Hello [First Name], we tried to deliver your [Device Name], but unfortunately, you were not available. Don’t worry, we are here to help you receive your order as soon as possible. A link to reschedule your delivery will be sent shortly.
Template 2: Reschedule Delivery Request
We tried calling you during our delivery attempt for your [Device Name]. To receive your order at a more convenient time, please use this link to reschedule: [Reschedule Link]. We will take care of the rest!
Template 3: Delivery Rescheduling Link
Hello [First Name], we failed to deliver your [Device Name] today. You can reschedule at a more convenient time by using this link: [Reschedule Link]. We will make sure your order is delivered promptly.
Device Setup and Onboarding Scheduling
A clear and timely reminder will help you get your customers up and running with their new medical device. SMS with online appointment scheduling is a perfect way to confirm, remind, and reschedule device setup appointments and onboarding calls.
Template 1: Set Up Appointment Confirmation
Hello [First Name], you have confirmed your [Device Name] setup appointment at [Date & Time]. We look forward to assisting you with the installation.
Template 2: Onboarding Call Reminder
Hi [First Name], this is a reminder for your upcoming onboarding call for [Device Name], scheduled for [Date & Time]. We are here to guide you through the setup to help you get started.
Template 3: Scheduling Link for Setup
Hello [First Name], it is time to set up your [Device Name]! Click here to schedule your setup appointment at a time that works best for you: [Scheduling Link]. We will handle the rest!
Template 4: Pre-Setup Checklist SMS
Hi [First Name], ahead of your [Device Name] setup on [Date & Time], here’s a quick checklist:
- Have your device ready
- Confirm Wi-Fi or network access
- Keep any required tools handy
We look forward to assisting you!
Template 5: Set Up Support Reminder
Hello [First Name], a reminder that your [Device Name] setup is scheduled for [Date & Time]. If you have any questions or need assistance before the appointment, reach out to us on [Contact details].
Post-Purchase Follow-ups and Feedback SMS
Building a long-term relationship with your customers does not stop at delivery. A quick follow-up via SMS helps you check in on their experience, offer timely intervention, and gather valuable feedback. Such messages can also be used to invite reviews, learn how the device is performing, and continue delivering care beyond the purchase.
Template 1: Feedback Request
Hi [First Name], we would love to hear how your experience has been with your [Device Name]. Your feedback helps us improve and support you better. Share your thoughts with us here, it will only take a minute: [Feedback Link]
Template 2: Product Experience Check-In
Hi [First Name], checking in to see how things are going with your [Device Name]. If you had any trouble or need help, call us on [Contact Number].
Template 3: Follow-up on Device Usage
Hello [First Name], we hope you are getting the most out of your [Device Name]. If you have any questions about its features or how to use it, we are happy to help. Give us a call [Contact Number].
Template 4: Review Request SMS
Hi [First Name], if you had a positive experience with your [Device Name], we would be happy to know if you would leave us a review here: [Review Link]. Your words go a long way!
Template 5: Support Offer Post-Purchase
Hi [First Name], we hope your experience with the [Device Name] has been going good. If you need any support or have questions, feel free to call us [Contact Number].
Product Training and Education
Educating consumers about how safely to use your medical equipment is as important as the product itself. SMS helps you share helpful resources, guide your customers through training, and offer timely tips straight to their phones. It may be a video, a short reference manual, or simply a reminder of a session, texting makes it easy and impactful to stay in touch.
Template 1: Training Session Reminder
Hi [First Name], this is a reminder about your upcoming training session for [Device Name] on [Date & Time]. We are all set to walk you through everything you need to know.
Template 2: How-to Guide Link
Hello [First Name], here’s a helpful guide to get started with your [Device Name]: [Guide Link]. Reply ‘HELP’ if you need assistance from our team.
Template 3: Education Video SMS
Hello [First Name], hope you are happy with your recent purchase of [Device Name]. Here’s a quick video to help you get started: [Video Link].
Template 4: Troubleshooting Tips
Hi [First Name], if you run into any issues with your [Device Name], these tips might help: [Link]. Need more help? We are a call away [Contact Number].
Template 5: Product Feature Highlight
Hi [First Name], did you know your [Device Name] can [Insert Feature]? Learn how to make the most of it here: [Link].
Insurance Claim Status and Updates
Your customers should get transparent and timely updates on their claim filing, without the need for repeated calls. SMS simplifies sharing claim progress, requesting missing documents, and keeping customers informed every step of the way.
Template 1: Claim Received Confirmation
Hi [First Name], your insurance claim request for your [Device Name] has been received. Our team is reviewing the details, and we will keep you updated as it moves through the process.
Template 2: Claim Under Review Notification
Hi [First Name], your claim for [Device Name] is now under review by our team. We are carefully checking all the details and will get back with the next update soon. Thank you for your patience.
Template 3: Additional Info Request
Hi [First Name], to move forward with your insurance claim for your [Device Name], we require some additional information. Please fill out this short form: [Form Link]. Need help? Call us [Contact Number].
Template 4: Claim Approval Update
Hi [First Name], great news! Your insurance cover for [Device Name] is approved. Our team will be in touch with you shortly with the next steps. We appreciate your patience during the review.
Template 5: Claim Denial & Next Steps
Hi [First Name], your insurance claim for [Device Name] has been declined due to [Reason – e.g., missing documents or not covered under policy]. You can resubmit with the necessary details here: [Form Link]. For assistance, call us [Contact Number].
Warranty and Product Registration Notifications
Customers usually forget to register their products or activate warranties until it is too late. SMS is the fastest way to explain them how to register, notify them about deadlines for activation, and alert them about the date of warranty expiration. These messages enable your customers to protect their devices while being connected to your support network.
Template 1: Registration Confirmation
Great news, [First Name]! Your [Device Name] is successfully registered. You are now covered for full warranty and expert assistance every time you need it.
Template 2: Warranty Activation Reminder
Hi [First Name], don’t let your [Device Name] miss the warranty cover! It only takes a minute to activate your warranty here: [Link].
Template 3: Registration Link SMS
Hey [First Name], don’t forget to register your [Device Name] to activate warranty protection and receive important updates. Click here to register: [Link]
Template 4: Warranty Expiry Alert
Uh-oh! Your [Device Name] warranty is expiring soon. Want to stay protected? Reply “EXTEND WARRANTY,” and we will give you a call to guide you through the next steps.
Template 5: Support Contact for Warranty
Got questions about your [Device Name] warranty or need support? Our team is here to help—give us a call [Contact Number].
Customer Support and Inquiry Responses
Support issues can be frustrating, especially when customers are unsure if their request has been received or when to expect a response. SMS gives you a way to instantly acknowledge support queries, set clear expectations, and follow up proactively by improving response times and customer confidence.
Template 1: Support Ticket Received
We hear you, [First Name]. Ticket #[Ticket Number] for your [Device Name] support request is now in the queue. Our team will be in touch soon to assist you further.
Template 2: Agent Assignment Update
[First Name], your support request is now with our expert agent [Agent Name]. They will be reaching out shortly to help you with your [Device Name]. Sit tight—we are on it.
Template 3: Response Time Estimate
Hi [First Name], thanks for your message. Our team is on it! You can expect a response regarding your [Device Name] within [Timeframe]. Your patience is appreciated.
Template 4: Resolution Confirmation
All set, [First Name]? We believe the issue with your [Device Name] has been resolved. Need a hand with anything else? Just reply ‘HELP’ and we will take it from there.
Template 5: Follow-up on Support Request
Hi [First Name], checking in to make sure your [Device Name] is working properly now. If you still need help or have questions, reply ‘HELP’ and we will get back to you right away.
How Medical Device Companies Can Use SMS Templates on Emitrr?
Follow this step-by-step guide to send SMS for various medical device-related communications using Emitrr’s templates:
1. Login to Emitrr’s dashboard and go to “Campaigns”, then select “Text Campaigns”.
2. Click on the “Create Campaign” option.
3. A new page will open. Enter the campaign name and select the template option at the bottom of the box.
4. Now, you will see the option to either choose a template or create a new one. Select “Create Template” to make a new template.
5. Give a name to your template and paste the message in the box. For medical device companies, you can use templates for order confirmations, device setup reminders, or warranty notifications.
6. You can also select the “Use a property” option at the bottom if you want to send customized messages (e.g., customer names, product details) to your recipients. Once done, click on Create and your template will be saved.
7. Next, select “Immediately” if you want to send the SMS instantly, or choose “Later” to schedule the campaign for later (ideal for delivery updates or follow-up reminders).
8. Scroll down and click on Next. A new page will open where you can upload the contact list to send your medical device-related messages to.
9. Finally, click on “Next” and then “Confirm and Send” to deliver appointment reminders, warranty updates, or training session alerts to your customers.
These steps will guide you through the process of using templates on Emitrr.
Watch our step-by-step video for a visual walkthrough to easily navigate and get your SMS campaigns ready for your medical device company communications.
FAQs
- Why should medical device companies use SMS?
SMS is a quick and reliable way to send critical updates and reminders in real-time, improving communication and reducing missed messages. - Can SMS templates be customized?
Yes, you can personalize SMS templates for various needs such as order updates, shipping notifications, reminders, and support. - Is SMS communication HIPAA-compliant?
Yes, SMS can be HIPAA-compliant if a secure and compliant messaging platform such as Emitrr is used to ensure privacy. - How does SMS help reduce support team workload?
SMS enables notifications, reminders, and responses to be automated, thus reducing phone calls and support requests.
Conclusion
These free SMS templates are created to take the guesswork out of customer communication for medical device companies, be it confirming orders, sharing delivery updates, sending support reminders, and more. Using the right message within your fingertips, you can save time, be consistent, and build stronger ties with your customers.
Want to see how easy it is to send these texts with Emitrr? Schedule a free demo today!