healthcare call center

7 Patient Engagement Strategies for Improved Patient Satisfaction

7 patient engagement strategies for improved patient satisfaction Table of Contents Introduction  Patient engagement is directly proportional to good health outcomes. The more engaged patients are in self-care, the healthier they will be. Equipping patients with excellent care infrastructure and … Read More

After call work

What is after call work and how to reduce it?

Table of Contents After Call work is the work performed by an agent after a customer interaction. It typically includes tasks such as keying activity codes, updating customer databases, filling out forms, initiating outbound contact and similar tasks that needs to … Read More