7 patient engagement strategies for improved patient satisfaction Table of Contents Introduction Patient engagement is directly proportional to good health outcomes. The more engaged patients are in self-care, the healthier they will be. Equipping patients with excellent care infrastructure and … Read More
healthcare call center
What is after call work and how to reduce it?
Table of Contents After Call work is the work performed by an agent after a customer interaction. It typically includes tasks such as keying activity codes, updating customer databases, filling out forms, initiating outbound contact and similar tasks that needs to … Read More