Top 6 Text Alert Softwares In 2024 

Introduction 

Keeping your customers in the loop about things that directly or indirectly impact them is your responsibility as a business. Not only does it improve customer retention and improve overall user engagement; but also helps you promote awareness, reach a wider audience, and boost conversions. Since SMS has a 98% open rate and a 45% response rate, it is only fitting that you send notifications and alerts to your customers via SMS. A text alert software is the perfect solution for your business if you wish to reach out to a wide audience in a short span of time and communicate your messages timely. 

What is a text notification? 

A text notification or a text alert is a piece of crucial information that you send to your customers via text message. Text messages are better than emails when it comes to conveying important information because text messages have high open and response rates. Also, you don’t need to get into the formality of composing emails because you can convey any information easily within 160 characters through text messaging. Not only will your text message alert be read but will also be responded to. 

A lot of businesses are adopting text messaging as the primary mode of communication and customers prefer texts over emails and phone calls. It is important to note that if you wish to send text notifications or alerts in a timely, secure, and cost-effective manner; then you need a text alert software. 

What Is A Text Alert Software? 

Before we explore the nitty-gritty of a text alert system, it is first important to understand what a text alert or a text notification means. With a text alert system, you can easily send text messages to your audience with just a few clicks. Whether it is an emergency alert, a holiday notification, or a marketing alert; you can send text message alerts in a timely manner. 

If you are on a quest to find the right text alert software for your business, then this is your go-to guide! 

Top 6 Text Alert Software  

1. Emitrr 
2. SlickText 
3. SimpleTexting
4. ClickSend 
5. Textline 
6. Mobile Text Alerts 

Emitrr

Emitrr is a one-stop solution for all your texting needs and the best text alert software for your business. The software adapts easily to the nature and size of your business and offers a plethora of features that allow you to send SMS alerts seamlessly. 

With this text alert service, you can send text message notifications in a timely manner, keep people informed at all times, improve overall communication and engagement, improve your response times, and increase conversions. 

Features of Emitrr 

• Send mass text notifications to multiple people at the same time
• Set up automated alerts in just a few clicks  
• Schedule alerts to be sent out later 
• Personalize messages at scale by adding properties 
• segment customer lists according to their behaviors and preferences via keywords 
• Manage opt-ins and opt-outs
• Use SMS templates to send out text messages instantly 
• Send group text messages and text blasts
• Integrate with your preferred CRM/EHR for streamlined workflows 
• Automate responses based on customer behavior/actions 
• Measure the performance of your campaigns through detailed reports 
• Assign conversations to team members and add notes for their reference 

Pros of Emitrr 

• Excellent customer service
• Ample features 
• Intuitive platform, easy to use 

Cons of Emitrr 

• More features are yet to be launched 

Emitrr Support Channels 

• Phone Support
• Email/Help Desk
• 24/7 (Live rep)
• Chat
• FAQs/Forum
• Knowledge Base

Emitrr Reviews 

SlickText 

SlickText is a popular text alert system that offers capabilities targeted toward better customer communication and engagement. SlickText works best for small to large businesses and marketing agencies. 

Features of SlickText 

• Use templates to send group alerts and mass alerts 
• Text-enable landline number to send text alerts  
• Two-way text messaging to answer queries and book appointments 
• Automate your messages to send text notifications 
• Integrate with CRMs to streamline workflows 
• Schedule text alerts/notifications for a later date 

Pros of SlickText 

• Good customer support 
• Intuitive platform 

Cons of SlickText 

• Expensive product (Plans go up to $1250 per month)
• Limited character count 

SlickText Support Channels 

• Phone Support
• Email/Help Desk
• Chat
• FAQs/Forum
• Knowledge Base

SlickText Reviews 

SimpleTexting 

SimpleTexting is a text alert system for businesses that is known for its SMS and MMS capabilities such as group text alerts, mass text alerts, autoresponders, etc. This automated SMS notification system is ideal for medium-sized businesses and marketing agencies. 

Features of SimpleTexting 

• Two-way text messaging to answer queries and book appointments 
• Send mass text alerts 
• Set up autoresponders 
• Integrate with CRMs to streamline workflows 
• Text-enable landline number to send text alerts
• Set up drip campaigns and track metrics 
• Get 10DLC support 
• Use templates to send text alerts timely 
• Schedule text notifications for a later date 
• Assign conversations to team members

Pros of SimpleTexting

• Ample integrations 
• User-friendly interface 

Cons of SimpleTexting

• Expensive product 
• Average customer support (No live support)

SimpleTexting Support Channels 

• Chat
• Knowledge Base
• Email/Help Desk
• Phone Support
• FAQs/Forum

SimpleTexting Reviews 

ClickSend 

ClickSend is an Australia-based text alert software for businesses that offers SMS, MMS, Voice, and Email capabilities to businesses for seamless customer communication. 

Features of ClickSend

• Two-way text messaging to send text notifications and receive instant responses 
• Set up autoresponders for text alerts and track metrics 
• Use SMS templates to send mass text notifications 
• Get 10DLC support 
• Integrate with CRMs to streamline workflows 
• Schedule text message alerts for a later date 
• Assign conversations to team members 

Pros of ClickSend

• Intuitive platform 
• Ample integrations 

Cons of ClickSend

• Limited features 
• Expensive product 

ClickSend Support Channels 

• 24/7 (Live rep)
• Chat
• Knowledge Base
• Email/Help Desk

ClickSend Reviews 

Textline 

Textline is a good business texting service that offers functionalities for effective process automation, customer engagement, and team collaboration. 

Features of Textline

• Use SMS templates to send mass text notifications 
• Two-way text messaging to send text notifications and receive instant responses 
• Integrate with CRMs to streamline workflows 
• Get 10DLC support 
• Schedule text message alerts for a later date 
• Set up autoresponders for text alerts and track metrics 
• Personalize alerts at scale 

Pros of Textline

• Seamless text alert workflows
• Easy to set up and use 

Cons of Textline

• Limited integration options 
• Limited automations 

Textline Support Channels 

• Email/Help Desk
• Knowledge Base
• Chat

Textline Reviews 

Mobile Text Alerts  

Mobile Text Alerts is an emerging SMS marketing solution that allows you to send SMS alerts with ease. It is ideal for businesses, communities, and small organizations. 

Features of Mobile Text Alerts

• Use templates to send text alerts timely 
• Schedule text notifications for a later date 
• Two-way text messaging to send text notifications and receive instant responses 
• Integrate with CRMs to streamline workflows 
• Personalize alerts at scale 
• Set up autoresponders for text alerts and track metrics 

Pros of Mobile Text Alerts

• Ease of use 
• Good customer support 

Cons of Mobile Text Alerts

• Limited integration options 
• Frequent glitches 

Mobile Text Alerts Support Channels 

• Knowledge Base
• Email/Help Desk
• Chat
• FAQs/Forum
• Phone Support

Mobile Text Alerts Reviews

Why Do You Need A Text Alert Software?

Text messages have high open rates and response rates. Sending out an SMS alert simply means that is it time-sensitive and important in nature. To share important information in a timely manner, you need a text alert software. Here’s why you can rely on an emergency text message system to share information: 

To keep people informed 

Delivering important information in a timely manner is one of the key reasons why businesses use text alert software. If you want to convey any information that is of prime importance and needs to grab the attention of your recipients, using an emergency text message system is the best way to go about it. 

To share messages promptly 

A major reason why you need to send out text alerts is that you want that information to reach your recipients as soon as possible. With a text alert service, you can ensure the prompt delivery of your messages. With a text alert software, you can ensure that your messages are reaching the right set of recipients. You can even schedule your texts for later and automate recurring texts with a text notification system. 

To improve overall communication and engagement 

When you send text message alerts to your recipients through a mass text message notification system, you will get more responses as compared to emails. Not only that, but you can also send text message alerts on the go and easily connect with your recipients. This ensures better customer engagement and higher customer satisfaction.

To communicate with many people at once 

Let’s say you are a school and want to send a text message alert to all students notifying them about school closure due to harsh weather conditions. Calling every student or sending a one-on-one text message to every student isn’t feasible as the information that you want to convey is important and time-sensitive. With a text alert software, you can reach out to all those students at once. All you need to do is add your contact list, create your text alert campaign, and hit send. 

Use Cases Of Text Alert Software (With Examples)

Are you wondering as to who uses text alerts and when? Here are some examples: 

Change In Schedules

If you’re running an organization and wish to communicate changes in schedules to your recipients, you can use a text alert service for the same. Many organizations such as schools, airlines, and churches send SMS alerts informing recipients about changes in schedules. 

Example: 

“Attention, students! Tomorrow’s extra class stands canceled. The revised timings will be shared shortly.”  

Limited-Period Offers

A lot of marketing agencies, e-commerce companies, and retail stores use text notification software to share information about ongoing discounts and offers to attract customers. If you also wish to send such updates, a text alert system is the perfect tool! 

Example: 

“Dear Sarah, enjoy flat 20% off on our stores, just for today! Grab it before it’s gone!”  

Company Alerts

If you wish to keep your employees engaged and stay in touch with them, then you can crucial reminders and notifications through a text message emergency system. 

Example: 

“Hey guys, due to heavy rainfall, 55th Cross will be closed. Please take an alternate route.”   

Appointment Reminder Notifications 

Appointment reminders and confirmations are a big deal for various service-based businesses, especially medical practices as they avoid no-shows by 90%. You can use a text alert service to share such reminders and confirmations. 

Example: 

“Hey Benjamin, your dental appointment is scheduled for tomorrow at 4 pm. Please respond with C to confirm and R to reschedule.”   

“Dear Ted, this is a reminder for your appointment scheduled with Dr. Curtis at 5 pm. Please bring your test reports with you.” 

Service Outage SMS Alert 

Let’s say that there’s a sudden service outage from your end and while you work towards resolving the same, you also want to inform your customers about it. Use a text alert software to convey this information. 

Example: 

“Important: We’re experiencing a temporary service outage at the moment. Our team is working on it, and we’ll update you at the earliest. We apologize for the inconvenience. Thank you for your patience.”

Thank You Message

You can use text alert software to share automated thank you messages as soon as a customer makes a purchase or avails a service. Whether you’re a product company or a service-based business, you will need a text alert system to send thank you messages. 

Examples: 

“Dear John, thank you for your purchase! You can track your order status here: <link>.” 

“Dear Linds, thank you for visiting us! Here’s a coupon to make your day extra special: <coupon code>.”

Transactional Updates

You can send transactional updates to your customers through a text notification system to share updates about their financial transactions. If you are a financial institution, a text alert system can prove to be quite beneficial for you to engage meaningfully with your customers. 

Example: 

“Dear customer, you have just paid $300 to <service name> at <time>. Not you? Contact <link> for support.”  

Weather Alert

Harsh weather conditions are one of the most common use cases of text alert software. Since you need to reach out to people as soon as possible and update them about severe changes in weather, you can send emergency weather alerts through a text alert software. 

Example: 

“Alert: Heavy rainfall predicted today. Stay indoors.” 

SMS Alerts for Small Businesses 

Whether you are a plumbing business, a cleaning company, an HVAC business, a law firm, a veterinary clinic, or any other small business, you will need a texting software to ensure that your customers are constantly informed and engaged. 

Examples: 

“Dear <Name>, please confirm your availability for a carpet cleaning service for <Date and time>.” 

“Dear customer, we would never call and ask you to provide an OTP number for account activation. Please report to our customer service if you get any such fraudulent calls.” 

Emergency Text Alerts 

Text alert software is a great way to convey information whenever emergencies arise. Whether you need to communicate safety risks or potential cybersecurity attacks; you can use a text alert service to share such critical information. 

Examples: 

“A fire has been reported in the cafeteria on the second floor. If you are in the building, please evacuate immediately.” 

Announcements 

Whether you are a retail business, an airline, or a nonprofit organization; you can send SMS alerts to share important announcements regarding flight delays, volunteer requests and more. 

Example: 

“Dear Passenger, your flight [Flight No.] on [Date] has been delayed. New departure time: [Time]. We apologize for any inconvenience.”

Features To Look For In A Text Alert Software

Before you choose your ideal text alert software, it is important to understand what kind of features your chosen software must entail. Here’s a comprehensive list of features that you must look for in a text alert system: 

Two-Way Texting

With a text alert service, you should be able to have one-on-one conversations with your contacts. If someone who received a text notification has a query, they should be able to reach out to you instantly. 

SMS Templates 

Since sending text message alerts is a time-sensitive task, you need to pick a text alert software that encompasses a variety of SMS templates for you to choose from. Whether it is a weather alert or an appointment reminder notification, the chosen software must have templates for all use cases. 

Group Texting 

If you need to send text alerts within the organization, the emergency SMS alert system must offer group texting to ensure smooth internal communication. With this feature, you can converse in closed groups and ensure that all important information is successfully conveyed. 

Mass Text Messaging 

If you wish to send text messages to multiple contacts without creating a closed group, then mass text messaging is a great capability. Choose a text alert service that offers mass text messaging, as with this feature you will be able to send messages to a lot of people at the same time. 

Opt-In/Opt-Out Management 

Your text alert software must allow you to manage opt-ins and opt-outs. With such a feature, you can ask permission from your customers to send text alerts. If they wish to receive SMS notifications from you, they can sign up for the same. Customers should also have the option to opt out of receiving text message alerts. This can be accomplished by simply adding an opt-out prompt at the end of the message. 

Compliance 

Make sure that your chosen text alert service is TCPA and HIPAA-compliant. The TCPA compliance mandates that text messages be sent to those customers only who have explicitly given consent to receive updates and alerts. HIPAA-compliant texting is the secure exchange of text messages sent in accordance with HIPAA rules. These are set in place to safeguard patient health information (PHI) transmitted via text. 

SMS Scheduling 

If you are on a time crunch and still wish to share important information with your contacts that needs to be sent out later; you can always schedule messages. With a text alert service, you can schedule text message alerts for later. Make sure that your chosen service offers this functionality. 

Automation 

Automation makes it easy to send text message alerts by minimizing human intervention and operationalizing the entire texting process. An automation feature is facilitated through integration with your CRM. You can automate post-appointment follow-ups, Quotes, appointment reminders,  Cancellations, etc. 

Metrics/Reporting 

A reporting feature is needed to see how text messaging campaigns have performed. Reports should include information such as the number of messages delivered, opened, clicked, opted out, total messages sent weekly, monthly, and daily, and the date and time of message delivery. 

Text-Enable Landline Number 

Choose an emergency SMS alert system that offers you the option of having your existing landline or mobile number text enabled. With this feature, you will not have to use a separate number for sending text message alerts; you can send messages from your existing number itself. 

Price Range 

Another important aspect that you must consider while choosing your ideal text alert software is its price. While the price of text alert software starts from $49 per user per month, make sure to confirm all the features included in each of the plans and choose the plan that offers most of the aforementioned features on a budget. Also, make sure that there is no setup fees, annual contracts, or hidden charges involved. 

Support Channels 

For any service provider, support is an important factor. When you’re choosing a text alert service, make sure to compare all systems based on the kind of support they offer. Live support is the most important channel that you should look for. The text alert software that you choose should be ready to help you out whenever you run into a problem.  

Reviews 

Always make sure to go through the reviews left by customers for each of the text alert services. Reading customer reviews will give you an idea of what the text alert software is popular for and where it is lacking. 

Why Is Emitrr The Best Text Alert Software? 

• With a text alert software like Emitrr, you can set up text alerts within minutes. You don’t need any technical expertise to use this emergency text message system. 
• The size of the group you wish to reach out to doesn’t matter; you can send messages to as many people as you want at the same time. 
• Since 98% of text messages are read within 3 minutes; which is why businesses are adopting texting as the preferred method to send SMS alerts. 
• Irrespective of the industry you belong to, you can send emergency text alerts to your customers, thereby improving response times and overall customer engagement rates
• You can enable your existing number to send text alerts. You don’t have to send text notifications from different numbers. 
• You can schedule your text message alerts for later and can also automate your recurring texts to ensure the timely delivery of your messages. 

FAQs Related To Text Alert Software 

Conclusion

Now that you have garnered a comprehensive understanding of text alert software, its benefits, and uses; and have analyzed all the top text alert systems out there; it is time to make a decision. Pick a software that has ample features, fits your budget, offers excellent support, and has great reviews.

Did Emitrr’s offerings make you excited? Book a demo to see how Emitrr’s offerings fit your use case!