Introduction
In today’s digital world, the popularity of text messaging is rapidly growing. Individuals of all age groups own a phone with two-way messaging being its most basic function.SMS has an open rate of 98 percent, out of which 90% of the messages are read within the first three minutes of receiving. These stats make two-way text messaging the most sought-after option for communication, especially for business professionals. The immediate nature of communication without much intrusiveness makes two-way SMS popular and reliable. Businesses have also updated to this change and prefer SMS marketing or SMS campaigns to engage with customers.
Though Email marketing and SMS marketing both do the same work, the response rate of SMS marketing is 45% compared to the response rate of Email marketing which is just 6%. That is why the market is also filled with two-way messaging Software as it provides the best traffic to businesses.
What is Two-Way Texting?
Two-way messaging is the act of sending one-on-one messages to the recipient. Two-way SMS communication is basically sending texts back and forth on any messaging software. Two-way SMS is a very convenient way of being connected with an individual and building trust. A user can easily converse via SMS texts and manage all his texts in one place using any texting software.
If we talk about the business realm, then companies prefer two-way texting by both short code numbers and 10DLC numbers. The simple process of a 2-way text messaging service allows for better, quick, and easy engagement without putting in a lot of effort.
There are various text messaging software with different ranges of functionalities. Some are simpler for people with basic two-way texting needs. Others are highly advanced and equipped with a lot of two-way texting features, Like Emitrr, to help businesses grow at an exponential rate through better customer reach.
Benefits of Two-Way Messaging
Let’s look at some benefits of two-way messaging:
Reply to conversations quickly
With two-way texting, you can simply reply to anyone in seconds. With an open rate of 98%, two-way SMS communication lets you get connected easily.
Send SMS, links, videos, and more
With two-way texting, you get to send texts and attach links, and MMS with videos, images, GIFs, and more. So, your two-way SMS is interactive and engaging for your recipients.
Use effective SMS campaigns
By using two-way SMS communication through any SMS texting software, you can achieve a greater reach for your business. Send interactive SMS campaigns and make use of SMS templates to increase your business’s visibility
Achieve high open rates and better engagement
The open rates of SMS text messages are a whopping 98%. Out of this, 90% of SMS are read within 3 minutes of delivery. So, with SMS texting software, you can connect with customers efficiently to prompt your business goals.
Two-way texting is non-intrusive
Two-way messaging helps you easily connect with customers over SMS texts without calling them repeatedly. Customers prefer simple two-way SMS which they can read and reply to at their own comfort without being disturbed again and again by calls.
Improve growth via two-way texting
You can implement two-way texting to build customer outreach and engagement at a quicker pace. This will help you achieve business growth by utilizing 2-way text messaging services of a capable texting software
Build a better online reputation and lasting relationships
With the help of two-way text messaging, you can manage your customers better and send them SMS texts with a personalized touch using two-way SMS communication. Send customer surveys and feedback forms to understand the customer and their customer experience. Two way texting communication let’s you understand customer dissatisfaction quickly and take immediate action.
Use Cases of Two-Way Messaging
Send customer feedback and surveys over texts
Easily send customer feedback and survey forms to understand customer experience and areas of interest in the company via SMS texts.
Send secure links over texts
Send secure links, and HIPPA-compliant messages to receive client’s information over texts securely without fearing any data inconsistencies.
Send appointment reminders and confirmations
Send easy appointment scheduling, rescheduling, and confirmation messages to patients/clients efficiently just with a few clicks.
Send alerts and notifications
Use SMS text messaging software to send SMS alerts and notifications to communicate quickly with your clients and peers about any immediate situation without the hassle of phone calls.
Send order and delivery updates over texts
Keep your customers updated with delivery and tracking details with secure SMS texting.
Offer customer support
Offer immediate customer support and help customers solve their queries with two-way texting. Use SMS texts to stay connected with customers 24/7 and build a better brand reputation
Implement Two-Way Texting With Emitrr
The key to actually using the full potential of simple two-way text messaging is being equipped with a very efficient SMS texting platform. One such platform best suited for your texting needs would be Emitrr.
Emitrr is a super affordable texting platform that is best suited for two-way texting for all businesses.
Let’s discuss some of the ways Emitrr implements two-way texting:
Next-gen texting capabilities
Emitrr is a robust platform that offers two-way texting to send simple texts, scheduled text messages, autoresponders, automated texts, SMS with images, GIFs, review requests, secure links, survey forms, and much more.
Get connected to customers quickly and efficiently without hassle over texts.
Carry your daily tasks and stay in touch with customers through texts without disturbing them with consistent calls.
Easy integration
Import your entire contact list with just a few clicks. At Emitrr, our technical support team helps you with super quick integration solutions so that you can have all your contacts on one platform without any data inconsistencies.
Emitrr offers more than 500 integrations. So forget the hassle of data loss and lengthy procedures. Utilize the power of two-way texting and swift integrations with the Emitrr software
Affordable pricing
Emitrr offers SMS texting services and communication tools along with metric analysis to cater to your customers. But unlike other platforms, Emitrr offers all these services at a super affordable rate.
At Emitrr, there are no hidden charges or binding contracts. Emitrr starts at just $30 a month. Customers can switch to Emitrr and choose features that best fit their business goals.
Top-notch customer support
Emitrr as a texting platform is highly applauded for its quick and easy customer support. Software review platforms like Capterra, G2, and Software Advice have rated Emitrr five stars for their unparalleled customer support service.
Emitrr offers 24/7 live rep to help customers anytime, anywhere. So, with Emitrr you can enjoy two-way texting, and other texting capabilities and build a brand reputation by winning client’s trust.
10DLC support
Emitrr offers 10DLC support for your business messaging. Emitrr easily enables texting services for customer care numbers and lets you be super active with SMS campaigns and text promotions.
Get your landline text-enabled
Get texting services enabled on your already existing landline numbers with Emitrr. Calling again and again can be intrusive as well as frustrating for your business clients. But that’s not the case with texts. With Emitrr, you can have your landline number text-enabled, which will save you the hassle of managing different numbers for calling and texting.
Frequently Asked Questions
Two-way texting is a very popular feature, especially among business giants. There are multiple advantages of two-way texting. With two-way texting, you can easily connect to your clients via quick texts. You can send SMS, survey links, secure links, feedback forms, perform SMS campaigns, send automated texts personalized texting, 10DLC support, quick customer support, and much more. Two-way texting helps anyone scale their business goals by increasing their reach. But the most important thing is to choose an SMS texting platform that offers all these features without glitches. Emitrr is one such, highly-rated texting platform trusted by major businesses for SMS communication. Check out all the diverse features of Emtrr and all the next-gen capabilities it offers to make your two-way messages much more efficient.
Emitrr is one of the best two-way text messaging software. Not only, does Emitrr offer amazing texting capabilities but it also, takes care of customers with excellent customer and technical support. Emitrr as a texting platform covers all the best texting capabilities such as SMS, survey links, secure links, feedback forms, SMS campaigns, automated texts personalized texting, 10DLC support, text-enabled landline, and much more.
So, the Emitrr texting platform helps businesses achieve scalability by optimizing their SMS two-way sms communication journey.
Some of the best 2-way SMS service provider software in the market are:
– Emitrr
– SlickText
– Ominisend
– Textedly
– EZ texting
– ClickSend
– Podium
Conclusion
Now you have this comprehensive guide that explains how two-way messaging works, why businesses rely on two-way messaging and the best use cases of simple two-way SMS communication.
If two-way messaging aligns with your business goals and you want to build a stronger online brand reputation then head to Emitrr to experience the best SMS texting capabilities. Head to Emitrr and get a demo now!
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