Top 7 VoIP Software For PC To Scale Your Business 

Introduction 

VoIP or Voice for Internet Protocol has revolutionized the face of digital communication for businesses across industries, irrespective of their size or type. From installing and dealing with large chunks of wires to going wireless, the paradigm shift from landlines to VoIP phones has helped businesses boost communication and engagement and further achieve scalability. The global market for VoIP is expected to reach a CAGR of 7.38% by the year 2028. Are you also considering switching to VoIP but are also looking for a desktop facility for smooth communication? We’ve got you covered. 

We have curated a list of the top VoIP software for PC and have drawn a comparison between those VoIP services based on their features, pricing, pros, cons, and more. We hope this detailed analysis helps you make an informed decision!  

Top 7 VoIP Software For PC: A Quick Comparison 

1. Emitrr 
2. Dialpad 
3. CallHippo 
4. Nextiva 
5. Ooma Office 
6. 8×8 Contact Center 
7. RingCentral 

Key highlights: 

• Emitrr is rated the highest for its customer service.
• 8X8 Contact Cente is rated the lowest for its customer service. 
• In the features category, Emitrr is rated the highest, whereas 8X8 Contact Center is rated the lowest. 
• Emitrr offers the best value for money and ease of use as per the Capterra ratings mentioned above. 

Why Should You Switch To VoIP For PC? 

VoIP for PC brings in a lot of advantages that can help you grow your business significantly. 

One-time investment 

With a VoIP for PC, you need not spend money on the hardware part, since there is none required. You just need to contact the VoIP provider you want to go ahead with, and pay a one-time fee to use the service. It could be monthly or annually, based on your preference. With no hardware and a good internet connectivity, you end up saving 70-75% money. 

Great for scalability 

Since a VoIP for PC is hosted on cloud, your business can be scaled to ‘n’ number of locations and users. The fee per user is what you need to pay if you wish to scale. You can expand it across locations without having to worry about installing any equipment.  

Excellent uptime  

With a good VoIP for PC, you get to experience excellent call quality, which means you can enjoy seamless calling, without having to worry about any lag, latency or dropout. Gone are the days when VoIP was fairly new and didn’t offer good uptime. But with recent technological advancements, VoIP phones have surpassed your good old landlines and offer crisp voice quality so that your communication remains undisrupted. 

Seamless integration with other software 

You can use VoIP software for PC to streamline your workflows as it integrates easily with your other tools, such as CRM, EHR, or PMS. With such integrations, you no longer need to switch contexts or shuffle tabs to manage operations. You can manage all youe data on one single dashboardand achieve operational efficiency. 

Advanced features other than just calling 

With your traditional landline phones, you can only make ans receive calls. However, with VoIP for PC, you enjoy some additional functionalities like call routing, call extensions, call queues, voicemail transcriptions, call pop, text messaging, video conferencing and more; without having to pay a bomb for it.  

Good for remote communication

You or your staff members need not stay glued to their seats to attend phone calls. A virtual phone for PC allows you to work remotely. All you need is an active internet connection on your PC, and you’re sorted. 

Automatic upgrades 

With landline phones, you need to do seasonal upgrades, which means more hardware, and hence more money. However, with VoIP dialer for PC, the software updates are automatic and are mostly free of cost. That’s one area where you need not put your energy into. 

Improved security 

VoIP software for PC come with enhanced security features, since everything is hosted on the cloud. With end-to-end encryption, no external parties can get access to the contents of your calls. 

Features To Look For In VoIP For PC

Well, before you step into the world of VoIP, you must know the features you need to look for in the ideal VoIP software for PC. Here are some key functionalities that you cannot miss out on: 

Desktop functionality 

This is the most obvious and basic feature that your chosen VoIP phone software must encompass. With a desktop functionality, your VoIP will not only be limited to your phone but will extend to your desktop, PC, tablet, laptop; you name it! With this capability, you will be able to manage a lot more than you would with your handset. 

Auto-attendants

Your VoIP software for PC must have an automated answering service that helps direct incoming calls to the right person. This will reduce the wait time for the caller and will ensure timely resolution of queries. Right from routing calls to providing important information to callers, forwarding calls or adding calls to queues; auto attendants can save a great deal of time. 

Text-enable landline

If you’re switching from landline to VoIP but also want your landline number to be used for VoIP calling as well, your service provider should help you port your landline number and also get it text enabled.  

Call Analytics

Do you wish to get detailed metrics on the number of calls you received, the number of calls you missed, the number of voicemails you got, average handle time, average hold time, and more? Well, look for VoIP software for PC that offers analytics as a feature. Having such numbers will help you plan your engagement and communication strategies in a better way. 

Multi-Level IVR Menu 

Make sure that your ideal VoIP for PC offers a multi-level IVR menu that routes calls to multiple levels down the menu. This multi-level option will help your callers reach out to the right person as per their requirements, thereby saving you time manually directing calls.   

Smart Call Routing

The VoIP software for PC that you choose must offer smart call routing. This feature routes calls based on certain specific aspect of caller information such as nature of the query, geographic location, details of the caller, and so on. Such a feature allows for easy query resolution and improved customer experience. 

Call Screening / Call Pop

Call pop is a feature of VoIP phone software that helps you access all details about the caller before you pick their call. For example, if you’re a healthcare provider and have a call with a patient, you can use the call pop feature to fetch all important information about the patient such as their visit history, insurance related details, their personal information and so on. This will help you address their concerns and queries in a more informed manner. Make sure that the desktop phone app you choose has this functionality. 

Integrations

Make sure that the VoIP phone software that you pick allows seamless integration with third-party software. With such integrations you can get access to any information you want while connecting with customers without having to switch context. 

Instant Messaging

Get instant messaging or two-way texting enabled on your number through your chosen voip phone software. Texting is a great communication tool to ensure easy communication with your customers and team members. Believe us, it will come in handy when you use VoIP. 

Voicemail Transcription

Your chosen VoIP phone system must have the functionality of converting voicemails to text. It means when you miss a call from someone and they leave a voicemail, you can convert the voicemail to text to access messages in a hassle-free manner. 

Here’s a quick video on which platform you should use for voicemail transcription:

Top 7 VoIP Software For PC: A Detailed Analysis

Now that you know about the necessary features for VoIP for PC, it is now time to delve deeper into each of these platforms. 

Emitrr 

Emitrr is a popular VoIP software for PC and an emerging leader in the domain of VoIP. Having already established itself as a great texting platform, Emitrr also offers a plethora of VoIP functionalities to help you manage all your calling needs on one single platform. There is no learning curve involved while using this VoIP phone software and the support team is available in real-time, should you need assistance. 

Emitrr features 

• Set up your own IVR menu on your desktop
• Transfer and record calls 
• Get access to all your voicemails on your PC
• Set up users and extensions 
• Engage in two way text conversations
• Send an automated SMS when you miss a call 
• Set up call queue groups  
• Enable smart call routing 
• Integrate with your existing tools 
• Convert voicemail to text 
• Advanced analytics 

Emitrr pros

• Seamless to use on any device 
• Integrates with 1000+ software
• Excellent uptime
• Great automation features to streamline workflows
• HIPAA compliant 
• Great value for money 
• Superior customer support 

Emitrr cons 

• More advanced VoIP features for PC will be launched soon 

Emitrr pricing 

Starts at $149 per month. You only pay for the features that you use. 

Best for 

Businesses across all sectors and sizes. 

Dialpad 

Dialpad is a popular VoIP phone software that offers AI-powered communication solutions to businesses. However, you must note that this VoIP calling software has frequent call drops and issues with call quality. 

Dialpad features 

• Call recording 
• Inbound calls 
• IVR 
• Automatic Call Distribution 
• Virtual Assistant 

Dialpad pros

• Easy to use 

Dialpad cons

• Below average customer service 
• Can get expensive as users increase 

Dialpad pricing

Starts at $95 per month 

Best for 

Large contact centers 

CallHippo 

CallHippo allows seamless communication with its VoIP features for your PC. The software allows users to choose difference phone numbers for each call, and has a friendly UI. However, it is important to note that account cancellation with this VoIP software for PC is a hassle. 

CallHippo features 

• Voicemail drop
• Multilingual IVR
• Call recordings
• Click to dial
• AI reports / Analytics
• Call Blocking
• Conference call

CallHippo pros

• Easy to use
• Seamless integration with CRMs 

CallHippo cons

• Frequent call drops 
• Limited features 

CallHippo pricing

Starts at $20 per user per month 

Best for

Small to medium sized businesses 

Nextiva 

Nextiva offers AI-powered VoIP functionality, allowing you to access all features from your desktop, PC, tablet, or laptop. While the pricing is competitive for this VoIP software for PC, you might need to consider the contractual obligations involved. 

Nextiva features 

• Call transfer
• Real time directory availability
• Auto attendant  
• AI voicemail transcription
• Call recording
• Smart call routing
• Voicemail notifications

Nextiva pros

• Seamless remote calling 
• Affordable product 

Nextiva cons

• Issues with call quality 
• Binding contract 

Nextiva pricing

Starts at $20 per user per month 

Best for

Contact centers 

Ooma Office 

Ooma offers VoIP features for businesses, with the desktop or PC functionality available at a higher price package. This upgrade also brings along features like text messaging and video conferencing. 

Ooma Office features 

• Virtual Extensions
• Call Transfer
• Ring groups
• Call Forwarding
• Voicemail
• Call recording
• Mobile & Desktop apps

Ooma Office pros

• Easy setup 
• Low international calling rates 

Ooma Office cons

• Frequent outages
• Need to upgrade plans for PC functionality

Ooma Office pricing

$29.95 per user per month for VoIP for PC

Best for  

Businesses operating in US and Canada and requiring faxing support 

8×8 Contact Center 

8X8 Contact Center is a cloud communication platform that allows users to access VoIP functionalities on any device. 

8×8 Contact Center features 

• Call recording 
• IVR
• Call transfer 
• Call routing 
• Reporting and analytics 
• Voicemail transcription 

8×8 Contact Center pros

• Seamless call routing 
• International calling 

8×8 Contact Center cons

• Difficult to navigate 
• Limited features on the basic plan 

8×8 Contact Center pricing

Starts at $24 per user per month, has very limited features 

Best for 

Omnichannel communication 

RingCentral

RingCentral is a popular communication solution for businesses that offers various VoIP features tailored to your business needs. It allows you to access all features on any device, offering seamless integration.

RingCentral features 

• Virtual agent 
• Text messaging 
• IVR
• Automatic call recording
• Reporting and analytics 

RingCentral pros

• Easy to use 
• Seamless integration 

RingCentral cons

• Issues with call quality 
• Inefficient support 

RingCentral pricing

Starts at $30 per user per month 

Best for  

Businesses using both desk phones and VoIP 

Why Is Emitrr The Best VoIP Software For PC? 

After the above analysis, it is clear that Emitrr ticks all boxes for being the best VoIP software for PC. Not only does this VoIP phone software encompass all the aforementioned capabilities, but is also quite easy to use and light on the pocket. Let’s explore some reasons why Emitrr stands apart from the other desktop phone apps.  

Great Uptime 

Emitrr offers 99.99% uptime and excellent call quality, making sure that your calls are uninterrupted. With great call quality comes great customer experience, which in turn can boost your acquisition and retention rates by leaps and bounds. 

Easy to use 

With Emitrr, there is absolutely no learning curve involved. The software is quite easy to setup and use. Your team will be able to use the software with just one tiny round of training and the support team will be readily available if you face any issues or have any queries. 

Seamless integration with existing tools 

Emitrr integrates with 1000+ software, depending on your needs, thereby streamlining your workflows. You can set up the integration on your own with just a few clicks. If at all you can’t navigate, you can reach out to the support team. 

Reduced missed calls 

With Emitrr’s VoIP for PC, you can put an end to missed calls with features like auto-attendant, missed call text back, voicemail transcription, after hours communication, and more. With no missed calls, there will be no missed opportunities! 

Round the clock support 

Emitrr offers support across different channels such as phone, chat, email, and live rep. Its live chat ensures that you get your questions answered as soon as possible, in real-time. This further ensures that your work doesn’t get disrupted. 

Manage all phone needs on a single platform 

With Emitrr, you can easily attend all customer calls and bring all customer information onto one single dashboard. You can add more users, teams, locations and scale your business seamlessly. It also allows you to setup advanced call routing trees, extensions, and your IVR menu; and even monitor call quality, usage,m and more with advanced analytics. 

Easy accessibility from any desktop 

Unlike your traditional legacy phone systems, you can access Emitrr from any device; and enjoy more advanced features like text message automation, webchat, secure text messaging, SMS scheduling, voicemail transcription and more. 

Frequently Asked Questions 

Conclusion 

VoIP for PC is the way forward if you want to manage all your business phone needs without any hassle and achieve scalability. We hope the above analysis has helped you make a decision. Did Emitrr’s VoIP capabilities pique your interest? Well, book a quick call here to understand how it fits your business use case!