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Introduction
Clinical documentation and navigation consume a large part of a provider’s time. Moving between screens, typing notes, and searching for patient details can slow down workflows and reduce face-to-face time with patients.
An Athenahealth survey shows that 92% of physicians report at least one factor that leads to regular burnout, with excessive documentation as the leading cause. athenaOne Voice addresses this challenge by letting clinicians document and navigate the athenaOne platform using voice. Want to know how?
This quick guide provides a clear overview of athenaOne Voice, its core use, and its role in clinical practice.
What is athenaOne Voice Solutions?
athenaOne Voice solutions are clinician-focused voice tools within the athenaOne platform that support clinical documentation and EHR navigation through voice input. Built on medical dictation software, these tools help providers reduce manual typing and complete documentation tasks more efficiently.
athenaOne Voice is commonly referred to as Athena Voice and includes the following two primary components that support everyday clinical work.
athenaOne Dictation
athenaOne Dictation allows providers to dictate clinical notes directly into athenaOne using voice.
- Converts spoken clinical notes into text inside patient charts
- Supports specialty-specific medical terminology
- Allows documentation during or immediately after patient visits
- Reduces reliance on manual typing for progress notes and summaries
- Fits naturally into existing athenaOne documentation workflows
This medical dictation software helps clinicians complete notes faster and maintain accuracy and consistency across records.
athenaOne Voice Assistant
The athenaOne Voice Assistant supports voice-based interaction with the athenaOne system.
- Enables voice commands for common EHR actions
- Helps clinicians navigate patient records more quickly
- Supports tasks such as opening charts, reviewing schedules, and accessing information
- Reduces repetitive clicks and screen navigation during clinical work
The athenaOne Voice Assistant focuses on system access and efficiency and lets providers interact with athenaOne through voice rather than a keyboard and mouse.
Core Capabilities of athenaOne Voice Solutions
athenaOne Voice solutions add voice support inside the athenaOne platform. These features help providers reduce typing and navigate through the system easily. This is the core of what is athenaOne Voice solutions app use for in everyday practice.
Real-Time Medical Dictation
athenaOne Dictation, powered by Nuance, turns spoken notes into text directly inside athenaOne. Providers can speak naturally, and the system captures clinical notes accurately using medical dictation software.
Integrated Desktop Dictation
Desktop-integrated dictation allows providers to use speech-to-text directly inside the athenaOne interface. Notes, encounter fields, and clinical summaries remain accessible immediately after athena one login, which removes the need for separate dictation tools or workflow changes.
Integrated Mobile Dictation
Mobile dictation extends athenaOne Voice to supported mobile devices through the athenaOne app. Providers can dictate notes at convenient points in the care day by maintaining consistency with desktop documentation. This capability supports flexibility within the athenaOne Voice solutions app experience.
Hands-Free Navigation
athenaOne Voice supports voice commands for system navigation. Providers can move between patient encounter fields and access key areas of the EHR through voice, which reduces reliance on keyboard and mouse input.
Flexible Documentation Style
athenaOne Dictation supports existing documentation methods. Global macros, custom macros, templates, and accelerators remain available, which allows providers to continue documenting in their preferred style without adjustment.
Personalized User Profiles
athenaOne Voice creates a unique voice profile for each provider at first use. This profile remains accessible across supported devices and improves recognition accuracy over time, which supports consistent documentation quality.
Watch this video to discover the easiest way to text patients directly from Athenahealth:
What athenaOne Voice Solutions Does Not Cover
athenaOne Voice solutions focus on voice use for note creation and basic system actions in athenaOne. They are not broad HIPAA-complaint AI tools or full workflow systems. The points below outline what these voice tools support and where their limitations lie.
- Scope limited to athenaOne tasks: athenaOne Voice allows providers to speak notes and use voice commands when working on patient records and schedules in athenaOne. Once work moves outside the athenaOne environment, these voice tools no longer apply and do not support other software or systems.
- No clinical judgment or recommendations: athenaOne Voice accurately captures spoken information and places it into the correct fields. It does not review patient history, suggest diagnoses, or guide treatment decisions. All clinical judgment remains with the provider.
- No patient-facing voice interaction: These voice tools are meant for providers during clinical work. Patients cannot use voice to interact with athenaOne, record symptoms, or communicate through these tools.
- No automation of follow-up actions: athenaOne Voice helps record information and move through screens using voice. It does not create tasks, trigger patient follow-ups, send reminders, or manage care steps after documentation is complete.
- No standalone voice product: athenaOne Voice does not operate as a separate voice application. Providers access these tools only through athenaOne, and the use case remains tied to the platform.
How Emitrr Complements athenaOne Voice Solutions
athenaOne Voice helps providers capture notes and move through athenaOne quickly during patient visits. But once the visit ends, a different challenge begins. Front-desk teams must confirm appointments, respond to patient questions, send reminders, and follow up post-care. These tasks often depend on phone calls, scattered messages, or manual effort, which leads to delays and missed connections.
Emitrr complements athenaOne Voice by taking over patient communication beyond the exam room. It helps practices stay connected with patients before and after appointments through automated, timely messages. Instead of staff chasing confirmations or responses, Emitrr helps patients stay informed, responsive, and engaged at the right moments.
Together, athenaOne Voice and Emitrr support two sides of the same workflow. One reduces the time providers spend on notes during care. The other reduces the time staff spend managing patient communication after care. Documenting notes is only the first step. athenaOne Voice and Emitrr help extend your EHR experience beyond patient visits!
The following benefits show how this combination supports providers and care teams across daily operations.
Centralized Communication Management
After providers complete notes using athenaOne Voice, Emitrr brings patient communication into one place. Appointment texts, confirmations, follow-ups, and patient replies connect back to AthenaHealth through conversation sync, giving teams clear visibility into patient interactions.
Real-time Data Consistency
Emitrr connects directly with AthenaHealth through bi-directional data sync, so appointment details, patient updates, and message history stay aligned with the EHR. After documentation is complete, staff work from current information and respond with confidence.
AI-Powered Workflow Automation
Emitrr uses AI to reduce repetitive communication tasks tied to patient outreach. Tools such as the AI text generator help teams send clear, context-aware messages faster. The AI appointment scheduler handles booking, rescheduling, and confirmations over text, while the AI SMS Agent responds to common patient questions in real time. Together, these capabilities help teams manage higher message volume with less effort and quicker response times.
Learn how Emitrr’s AI agent Sarah makes texting effortless:
Support Across Teams and Locations
Emitrr supports daily communication needs through automated reminder, schedule-based texting, and smart schedule updates. Practices follow a consistent process as volume grows or locations expand, which helps teams coordinate more effectively.
Stronger Patient Engagement
After visits, Emitrr supports outreach through post-visit follow-ups, appointment confirmations, and patient messaging. Patients receive timely communication, respond faster, and remain involved in their care beyond the visit.
FAQs
athenaOne helps healthcare practices manage patient records, appointments, billing, claims, and patient communication from one system. It supports both clinical and administrative tasks used in day-to-day operations.
athenaOne pricing is not publicly listed. The cost depends on practice size, services selected, and patient volume. Pricing is usually based on a percentage of collections or a custom subscription rather than a fixed monthly rate.
athenaOne is used by small and mid-sized medical practices, specialty clinics, community health centers, and healthcare organizations that need an integrated EHR and practice management platform.
athenaOne is a cloud-based platform that allows staff and providers to access patient information, manage schedules, handle billing, and communicate with patients through a single login. Updates and system maintenance are handled by athenahealth.
Athenahealth uses AI and machine learning to support clinical documentation, claims processing, denial prevention, and workflow efficiency. These tools focus on reducing manual effort and improving accuracy.
Athenahealth provides electronic health records, practice management, revenue cycle management, patient engagement tools, population health support, and reporting services for healthcare practices.
Conclusion
athenaOne Voice plays a key role during patient visits, but meaningful care continues after the appointment ends. Emitrr complements that work by helping practices communicate more smartly and efficiently. If this direction feels relevant and you want to elevate your existing athenahealth experience, schedule a demo with Emitrr today!