10 Best NexHealth Alternatives For Your Business

Introduction to NexHealth Alternatives

Looking for a better alternative to Nexhealth? Nexhealth, once a leading player in healthcare communication, has recently faced issues such as malfunctioning features, message delivery problems, and difficulties in collecting patient feedback.

In this guide we will explore the best Nexhealth alternatives, offering a comprehensive analysis of their strengths and weaknesses to help you enhance your healthcare practice’s communication.

Here are the options that we have discussed in detail:

But before we deep dive into the comparison of these ten options, let’s quickly look at the overview of NexHealth.

What is NexHealth?

Nexhealth is a well-known patient texting and communication software offering capabilities for appointment scheduling, secure patient texting and more. This HIPAA-compliant scheduling app caters to medical offices, dentists, hospitals, doctors, etc. It integrates with your EHR seamlessly and offers real-time scheduling options. However, NexHealth comes with many issues, making users look for NexHealth alternatives. Have a look at NexHealth in detail: 

NexHealth Features

• Two-way messaging: Text back and forth with your patients and cater to their communication needs in a convenient way.  
• Access control: Create activity logs for all the users and monitor their overall activity. 
• Reminders: Send customizable reminders for upcoming appointments, recalls, or forms, to reduce no-shows in your outpatient clinic or any other clinic. 
• Secure patient texting: Keep conversations private with this feature to protect patient data and boost patient engagement.
• Online appointment scheduling: Let patients schedule their own appointments. 
• EHR integration: Streamline your healthcare workflows by integrating NexHealth with your internal tools.  
• Reviews: Automatically send review requests to patients right after their appointments.

NexHealth Pros & Cons

NexHealth Pros

• Useful customization features: NexHealth offers plenty of customization features for sending reminders, scheduling appointments, etc. 
• Easy set up: NexHealth is very easy to set up, and users can get started with the platform in no time.  

NexHealth Cons

• Limited support: NexHealth offers limited hours of customer service, which becomes challenging for users in case of urgent issues. 
• Laggy app: Users have highlighted that the NexHealth app lags a lot and poses a hindrance to workflow.

More issues with the NexHealth platform has been discussed below: 

NexHealth Pricing

There is not much information available on NexHealth pricing and you will need to get in touch with NexHealth contact support to get a custom quote.

NexHealth Integrations

NexHealth offers synchronizer API to sync bidirectionally with many health record systems like Open Dental, Dentrix, eClinicalWorks, etc. 

NexHealth Customer Support Channels

NexHealth offers three customer support channels: 

• Email
• Phone
• Chat

NexHealth Reviews & Ratings

NexHealth reviews and ratings is 4.9/5 on Capterra and 4.8/5 on g2. Here’s what NexHealth customers are saying: 

“Robust functionality that automates patient engagement workflow and integrates seamlessly with our Patient Management System.”

“They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality – east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day.”

Source: Capterra 

Reasons to Look for an NexHealth Alternative

• Integration problem: Nexhealth has major problems with integration – it’s slow and doesn’t sync patient data well. This creates issues that waste time and hinder your staff’s efficiency. So, if you’re tired of these problems, it might be a smart move to explore a patient communication platform that offers smoother integration options.
• High pricing: Nexhealth comes with a hefty price tag, especially when compared to other texting platforms. The challenge here is that despite the high cost, it doesn’t always deliver the expected value.
• No mobile app: Not having a mobile app can be a significant drawback for a healthcare practice. It means users are tied to their desktops, potentially missing out on crucial updates and patient notifications.
• Poor customer support: Nexhealth’s customer support has been a source of frustration for many users. Sometimes, their response times are sluggish, and at times, they don’t respond at all. Even when they do, resolving queries can be a hit-or-miss.
• Glitchy forms feature: Editing forms in NexHealth is a cumbersome process, often requiring the creation of entirely new medical forms instead of simply adding a few fields to an existing one. Plus, there’s a significant issue: these forms don’t work smoothly on Android devices, leaving Android users in the lurch.
• Patient information cannot be edited: Nexhealth’s limitation on editing patient information, such as names, phone numbers, and emails, can indeed pose a significant problem for healthcare practices.

Features to look for in NexHealth Alternative

AI Capabilities

The first thing that you must look for in a patient messaging app is AI. Choose an app that uses AI because it can help make things easier, like improving reports and paperwork, keeping track of regulations, and can help in reducing manual tasks.

Automated Texting 

Your medical communication app should let you set up automatic messages for routine tasks to reduce manual or redundant tasks. You can also use automated messages for sending holiday greetings, appointment reminders, surveys, payment links, etc.

Audit Control

This is another key feature to look for when selecting the right messaging software for your practice. Having audit controls can help you keep track of how patient information is sent and stored, and it can alert you if any unauthorized access is caught. Regular texting is not secure on its own, so having these controls is necessary when communicating with patients.

Access Management 

Your healthcare messaging app should let you assign roles to different users and should give you control over how much information they can access. The system should also keep track of user activity so you can review it if there are any data leaks.

Auto log-off

The feature automatically logs you off if there’s no activity detected after a certain amount of time. This feature helps in preventing data theft if the app is left idle. For this, the app checks for activity like typing, mouse movements, or clicks. If it doesn’t detect any activity for a while, it will log off automatically.

Mass texting

The patient communication SMS software you choose should offer a mass texting feature so that you can send out SMS to many people at the same time. With the right patient messaging software, you can also customize these messages while still following the rules, saving you a lot of time and effort.

No Open Source

By nature, open-source apps can’t meet HIPAA standards, but if you still want to use an open-source platform, then make sure it follows all the necessary protocols to be HIPAA compliant. If it doesn’t meet the compliance you need, then you must look for a non-open-source patient messaging service.

Integration With EHR/EMR

Your patient communication app should integrate with your EHR system to simplify your clinical and administrative tasks and to access all information from one dashboard without switching tabs.

TCPA Compliance

Along with following HIPAA guidelines, the SMS service you choose should also help with TCPA SMS compliance. This means the app should allow you to get clear written permission from your patients before you start sending them marketing messages and give them the choice to opt out of texts.

Strong security features

Look for strong security measures and protocols such as two-factor authentication, secure getaway, encryption, real-time alerts, and other threat detection capabilities so that you can keep your PHI secure. All of these security features can reduce the risk of data breaches and help ensure compliance with security standards.   

Message Lifespan

Look for a patient messaging app that enables you to send messages which automatically delete from both your device and the recipient’s device after a specified time. Because the messages are removed after a certain period, you can have peace of mind regarding unauthorized access, even if a device is lost or stolen..

Interoperability

Interoperability is a crucial feature for facilitating easier data sharing. It enables different systems to communicate and exchange information, leading to improved data quality, less manual effort, enhanced productivity, cost savings, and real-time access to medical records.

10 Best NexHealth Alternatives

1. Emitrr
2. Review Wave
3. Phreesia
4. Doctible
5. LumaHealth
6. OhMD
7. Zingit
8. Klara
9. TigerConnect
10. Weave

1. Emitrr | Emitrr Vs NexHealth

Emitrr Overview

Emitrr is a HIPAA-compliant texting software and our top pick for the best NexHealth alternative. The software offers comprehensive communication solutions, such as appointment reminders, scheduling, reputation management, VoIP, etc., to healthcare providers across different domains. Additionally, this secure texting app complies with the HIPAA and HITECH guidelines to ensure that patient data can only be accessed by authorized personnel. Apart from this, Emitrr also maintains the required technical, physical, and administrative safeguards to ensure all the ePHI and PHI remain safe and private. Here are more details on Emitrr:

Emitrr Features 

• End-to-end encryption: This ensures all SMS are encrypted so that they cannot be intercepted or accessed by unauthorized parties.  
• Access controls: Put a limit on who can access patient data on your portal. And, create activity logs for each user to monitor their overall activity.
• File sharing: Share important documents like test reports, health insurance details, lab reports, etc. through a secure portal that carriers cannot trace. 
• Text-enable number: Enable your existing healthcare clinic number to be able to text and call from the same number.
• Data privacy: Emitrr follows important data protection measures so that sensitive patient information can be kept private, including how it is stored and shared.
• Secure text messaging: When enabled, this secure SMS feature redirects you to a secure gateway where you can access and share data with your patients safely.

Here’s a quick view at Emitrr’s secure texting feature works:

• 2FA: Set two-factor authentication and add an additional security layer to keep your patient data safe.
• Automation: Use customizable SMS templates and canned responses to answer frequently asked questions and to automate mundane tasks of your healthcare practice. 
• Real-time alerts: Generate SMS alerts for changes in appointment schedules of different providers, updates in services, etc., and share them with your patients in real time.
• Integration with tools: Integrate your EMR/EHR and PMS with Emitrr and relieve yourself from the hassle of switching tabs or juggling with multiple software.
• Text messaging: Take advantage of various texting capabilities, such as two-way texting, mass texting, schedule-based messaging, group texting, etc., to ensure seamless communication with your patients. 
• Online appointment scheduling: Let your patients schedule their own appointments with just a single click.
• AI: Emtirr is currently working on building AI features, and users will be able to enjoy them soon. 

Pros of Emitrr 

• Exceptional customer service: Emitrr offers exceptional customer service 24×7 and even boasts a stellar 5/5 rating on Capterra for the same. 
• 100% transparency, no hidden charges: This HIPAA-compliant texting platform offers 100% transparency in pricing right from the initial call and does not surprise you later with hidden charges. 
• Secure chat feature: Emitrr offers an amazing secure chat feature, which allows you to have a private conversation with your patients when turned on. 
• Customization options: With Emitrr, you don’t have to pay for things you don’t need; the platform offers you a customized price quote and texting plan specifically tailored to your healthcare needs. 
• Secure texting platform: Emitrr is a HIPAA and TCPA-compliant platform. It ensures all your healthcare-related communication is being done securely.

Cons of Emitrr 

• More advanced features are being launched.

Emitrr Pricing

Emitrr offers affordable pricing options that can be tailored to your healthcare practice’s specific needs and use cases. You can contact support for the same.

Emitrr Integrations

Emitrr seamlessly integrates with more than 500 EHR/PMS software, including: 

• Drchrono
• Denticon
• AthenaHealth
• Dolphin
• Dentrix Enterprise
• Curve Hero
• Eaglesoft
• Dentrix
• Kareo
• Dentrix Ascend
• eClinicalWorks
• Orthotrac
• OpenDental
• Practiceworks
• And more!

Emitrr Reviews & Ratings

Emitrr has an overall rating of 4.7/5 on g2 and 4.8 on Capterra. Have a look at what Emitrr users are saying:

“Emittr’s on boarding was superior to other texting software companies. We found the platform to be user friendly for clients and internal staff. The live chat feature on website is outstanding.”

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

Source: Capterra 

Emitrr Support Channels

• Email: Send email to Emitrr’s support team at [email protected]
• Phone: Call Emitrr at +1 (210) 941-4696
• SMS
• Live chat: Chat with Emitrr’s live representatives
• Knowledge base
• FAQs/forum

2. Review Wave | Review Wave Vs NexHealth 

Review Wave Overview

Review Wave is a patient communication software specifically meant for Chiropractic and Optometry clinicians. The software comes with text messaging, digital forms, online scheduling, and more such capabilities. The software offers great patient communication and reputation management tools; however, it is very expensive compared to other NexHealth competitors shared in this guide. 

Review Wave Features 

• Business texting: Send out two-way text messages to your patients and enable real-time swift patient communication. 
• Scheduling: Seamlessly write appointments directly into your EHR and schedule patient appointments easily. 
• Digital forms: Save your team’s precious time by sending forms to patients before the appointment
• Webchat: Add a website widget to start conversations with visitors right from your website. 
• Reviews: Collect patient reviews by sending review links via SMS and build your practice’s reputation. 
• Call to text: Send automated text messages upon missing a call.  

Pros of Review Wave

• Useful features: This software offers many useful features such as digital forms, self-scheduling, etc., which saves a lot of staff time, ensuring smooth workflow.
• Helps in reputation building: The software is highly appreciated by users for the reputation-building features it offers. 

Cons of Review Wave

• Very expensive: Review Wave’s pricing is very expensive compared to other NexHealth alternatives listed in this guide. 
• Complex interface: Many customer reviews suggest that setting up campaigns and using some of the features can be a bit tough on Review Wave. 
• Not flexible: Review Wave is specially meant for chiropractic and optometry clinicians, and may not be the best choice for other kinds of healthcare professionals. 

Review Wave Pricing

For Optometry Review Wave offers two pricing options:

• Engine: $199 a month
• Engine & smart cart: $399 a month

For Chiropractic, the platform offers three plans:

• Premium: $299 a month 
• Pro: $399 a month
• Elite: $499 a month

Review Wave Integrations

Review Wave integrates with a bunch of third-party tools and apps meant for Chiropractic and optometry. 

Review Wave Reviews & Ratings

Review Wave has a rating of 4.7/5 on Capterra and 4.9/5 on g2. Here’s what customers are saying about Review Wave:

“The overage pricing is a bit high. We have so many patients that we often have an overage charge and I wish we had a greater amount of texting included.”

“The text messaging between patients is awesome. The reviews being sent out automatically has increased our reviews and most important is the ease of use.”

Source: Capterra 

Review Wave Support Channels

• Email
• Phone

3. Phreesia | Phreesia Vs NexHealth 

Phreesia Overview

Phreesia is a robust healthcare management software offering tools for scheduling, registration, payments, and clinical support. The software caters to all kinds of healthcare providers and helps in simplifying tasks right from scheduling to collecting payments. Ease of use and multiple features are what Phreesia is known for; however, software lags and long integration time are its biggest challenges. 

Phreesia Features 

• Insurance verification: Verify the patient’s insurance beforehand and save precious time. 
• Online appointment: Allow patients to request or schedule an appointment directly from their own device anytime. 
• Appointment tracking: Keep track of all appointments made, canceled, or rescheduled for the day. 
• Automated payment collection: Phreesia offers patients several ways to conveniently pay copays and balances without needing any staff work.
• Analytics: Get detailed reports of every aspect of your practice, be it appointments, payments, scheduling, and more. 

Pros of Phreesia

• Ease of use: Phreesia users love how easy it is to use this software and how simplistic the design of the software is. 
• Reporting feature: Users love the reporting feature of Phreesia and love how they get detailed insight into everything.
• All-in-one solution: Phreesia is an all-in-one solution offering features for communication, payment collection, and insurance verification,  which users really love.

Cons of Phreesia

• Poor customer service: Many user reviews suggest that Phreesia’s customer support team can be quite impatient, and they are also not quick to respond and take days to offer solutions.
• Laggy software: Many users also point out how laggy this software can be, and that affects the workflow of practices.
• Long integration time: Phreesia takes a lot of time to integrate with other PMS/EHR tools, and users find that quite a problem. 

Phreesia Pricing

Phreesia has not revealed their pricing; you will have to get in touch with their team to know more. 

Phreesia Integrations

Phreesia offers integrations with:

• AdvancedMD
• athenaHealth
• eClinicalWorks
• Nextgen
• Epic
• Oracle
• Meditech
• And more!

Phreesia Reviews & Ratings

Phreesia has a customer support rating of 4.3/5 on Capterra and 3.9/5 on g2. Here’s what Phreesia customers are saying:

“Integration has been an ongoing issue. The interface is clunky and causes a lot of problems with duplicate encounters, multiple documents in EHR, and lag time from when an appointment is entered into our EHR to when it populates in Phreesia varies from instantaneous to many minutes.”

“Phreesia has helped improve our overall collections with the ability to verify E&B for most insurances. The ability to know insurance details in real-time is a benefit that more than pays itself.”

Source: Capterra

Phreesia Support Channels

• Call
• Email

4. Doctible | Doctible Vs NexHealth 

Doctible Overview

Doctible is an all-in-one patient engagement software that offers solutions like reputation management, appointment scheduling and reminders, etc. The software can be used by medical professionals in industries like Dental, Chiropractic, Orthodontics, etc. Doctible is best known for its easy-to-use dashboard and features, however, it has integration issues and is also expensive. Have a detailed look at Doctible below: 

Doctible Features 

• Bulk messaging: Use this to send text messages to large groups of patients. 
• Digital forms: Send patient intake forms via email or text to collect HIPAA-compliant e-signatures.
• Campaigns: Use pre-built email templates or come up with your own to stay in touch with your patients.
• Appointment reminders: Confirm patient appointments easily without making any calls. 
• Reputation management: Integrate Doctible with your EHR and PMS to automate the process of collecting reviews.
• Phones: Access essential patient information during inbound calls.

Pros of Doctible

• Intuitive design: Doctible has a very intuitive interface, and users love how easy it is to use the dashboard. 
• Great for generating reviews: Doctible is highly appreciated by users because of how easy it is to generate reviews and boost their online reputation through this software. 

Cons of Doctible

• Issues with integrations: Doctible does not integrate with many PMS/EHR software such as Dentrix, and many user reviews suggest that the integration they do offer comes with their own problems.
• Expensive: With pricing starting at $249 a month, Doctible is quite an expensive patient communication software compared to other NexHealth competitors.  

Doctible Pricing

There are three Doctible pricing plans available:

• Gold: $249 a month 
• Gold plus: $399 a month
• Platinum: Custom 

Doctible Integrations

Doctible integrates with a bunch of PMS/EHR tools, including: 

• Practiceweb
• Nexgen
• drChrono
• athenahealth
• MDLand
• Eaglesoft
• And more!

Doctible Reviews & Ratings

Doctible has an overall rating of 4.8/5 on Capterra and 4.5/5 on g2. Here’s what Doctible customers are saying:

“Messed up our patient reminders and had patients coming on on the wrong day/time.”

“Customer Service is OUTSTANDING. Anytime I have a question or concern they are extremely helpful and resolve my issue in no time.”

Source: Capterra

Doctible Support Channels

• Phone
• Email
• FAQs

5. LumaHealth | LumaHealth Vs NexHealth

LumaHealth Overview

LumaHealth is a popular healthcare messaging app that aims to simplify patient journeys through features like patient feedback, online appointment scheduling, waitlist management, appointment reminders and recalls, and more. This patient messaging service caters to specialty groups, enterprises, health systems, primary care practices, etc. However, it comes with limited SMS features and is also quite expensive. Here’s a detailed look at LumaHealth. 

LumaHealth Features

• EMR integration: Integrate this NexHealth alternative with your existing EHR/EMR for quick access to patient details. 
• Automation: Automate your outreach strategy for sending recall texts or customized reminders for effective patient communication.
• Broadcast messaging: Send emergency alerts and important notifications to multiple people at once. 
• Scheduling: Set up rule-based scheduling of appointments and allow patients to book appointments via SMS easily. 
• Reviews and reputation management: Send review links via SMS to collect patient feedback and improve and manage your healthcare practice’s reputation. 

Pros of LumaHealth

• Integrates with multiple EHRs: LumaHealth integrates with different EHRs smoothly and allows you to bring together all processes in one place. 
• Useful automation capabilities: This software offers many automation capabilities, such as a scheduler assistant, AI voice navigator, Luma bot, etc., to automate scheduling-related tasks. 
• Intuitive interface: This NexHealth replacement has a modern and intuitive interface that can be used by people at all levels easily. 

Cons of LumaHealth

• No live support: The biggest con of LumaHealth is that it does not offer live chat support, and this becomes a big challenge for users when they face urgent issues.  
• Limited features: Luma Health offers very few HIPAA-compliant SMS features and majorly comes with features related to online scheduling. 
• Limited customization: Because of the lack of SMS features, there is also a limitation to how much customization you can do with LumaHealth. 
• Expensive for small practices: LumaHealth’s pricing starts at $250 a month and can be an expensive option for smaller healthcare providers. 

LumaHealth Pricing

LumaHealth has not revealed its pricing plans on its website. However, as per Software Advice, it charges about $250/month from its customers.

LumaHealth Integrations

• Epic
• Greenway
• Veradigm
• eClinicalWorks
• OracleHealth
• Meditech

LumaHealth Reviews & Ratings

LumaHealth customer service rating is 4.8/5 on g2 and 4.6/5 on Capterra. Here’s what LumaHealth users are saying:

“Not having access to patient account numbers and not being able to exclude patients by insurance companies are our major hurdles. It is also a bit pricy and the contract terms are long and inflexible.”

“I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn’t and this capability is huge for us.”

Source: Capterra

LumaHealth Support Channels

LumaHealth offers customer service through email/ticketing only. A lot of users have complained about the lack of real time/live support on this platform.

6. OhMD | OhMD Vs NexHealth

OhMD Overview

OhMD is a modern patient communication platform and a good alternative to NexHealth. Whether you want a robust patient communication strategy or want to leverage multiple communication channels, then OhMD can be customized to your needs. OhMD comes with plenty of useful features; however, failure in sending SMS, expensive pricing plans, and other technical glitches are some of the major reasons why users look for alternatives to OhMD. 

OhMD Features 

• Two-way texting: Get in a one-on-one conversation with your patients to understand their issues better. 
• Automated texting: Automate your patient outreach strategy by sending customized recall reminders for your medical practice.  
• Patient calling: Place voice calls to patients without leaving OhMD.
• Forms and patient surveys: Send your patients educational information, insurance cards, links, or pictures in seconds.
• Team collaboration: Track user activity, assign roles, audit conversations, and more with many team collaboration features. 
• Broadcast texting: Send emergency notifications and other text alerts to all the patients scheduled for the day at once.  
• Referral management: Get a dedicated patient referral phone number that referrers can call directly.

Pros of OhMD

• Video visit: OhMD offers a telehealth option with a video visit feature, which allows you to cater to your patients from anywhere and, offer them more flexibility. 
• Plenty of features: OhMD comes with multiple features, be it for SMS, reputation management, or automation. 

Cons of OhMD

• Limited messaging templates: OhMD offers very few templates, which can burden your operations team with time-consuming manual responses.
• Lacks app: OhMD does not offer an app. 
• Expensive: This software’s pricing starts at $250 a month, which is quite expensive compared to other OhMD alternatives. 

OhMD Pricing

OhMD offers a basic plan with limited SMS features for free, but the rest of its pricing plans start at $250 a month. 

OhMD Integrations

OhMD integrates with EHR and PMS software seamlessly, including:

• DrChrono
• Athenahealth
• Epic
• Allscripts
• Cerner
• eClinicalWorks
• AdvancedMD
• Veradigm

OhMD Reviews & Ratings

OhMD has a rating of 4.8/5 on g2 and here’s what OhMD users are saying:

“I’ve only been using OhMD for about 2 months so I’m not sure what all I can do with it. What I use it for is to communicate with patients about scheduling appointments. I don’t like that I can’t message patients directly, and when they message me back, my entire office can see the conversation. I wish it were more private.”

“I like using OhMD because most patients have their phones set up to block unknown callers, and many don’t even check their voicemail.”

Source: g2

OhMD Support Channels

• Email
• Wechat
• Phone

7. Zingit | Zingit Vs NexHealth 

Zingit Overview

Zingit is a messaging and reputation-building software for chiropractic practices. It can be used to get new patients, reactivate former patients, keep existing patients, and keep staff at maximum efficiency. The Zingit software is best known for its ease of use and customer service; however, a high price tag and issues in sending review requests are its biggest cons. Here’s a quick overview of Zingit. 

Zingit Features 

• Appointment reminders: Zingit allows you to send appointment reminders to patients easily. 
• Broadcast messaging: Send updates or important notifications to all your patients via broadcast messaging. 
• Patient recall: Send recall SMS or run patient activation campaigns. 
• Webchat: Add a webchat widget to your website and turn website visitors into potential leads. 
• Reputation management: Build your reputation by sending automated review requests to patients. 

Pros of Zingit

• Easy to use: Users appreciate how easy it is to use the Zingit software for scheduling and sending SMS to patients. 
• Great customer service: Users love the timely and effective resolution Zingit customer support agents provide. 

Cons of Zingit

• Automatic patient opt-outs: When a patient cancels their appointment, the Zingit software automatically opts them out of all the communication you do with them, and this can make it very difficult for you to get the lost patients opted in. 
• No review request control: Zingit does not offer any control on how many review requests you can send to the same patient. The software often sends the same patient multiple requests, which can be quite annoying for the patients. 
• Expensive: Zingit might be expensive for smaller chiropractic practitioners.
• Supports single language: Zingit only supports the english language. 

Zingit Pricing

Zingit offers three pricing options:

• Basic: $199 a month
• Premium: $299 a month
• Ultimate: $349 a month

Zingit Integrations

Zingit integrates with chiropractic software and tools, but the company has not offered much information about the same on its website. 

Zingit Reviews & Ratings

Zingit has an overall rating of 4.7/5 on Capterra, and here’s what Zingit customers are saying:

“When the patient replies cancel referring to their appointment, the software opts the patient out of the messaging automatically and it’s difficult to opt them back in again.”

“Ease of use as well as the ability to communicate with patients. In addition the ability to generate positive reviews is great.”

Source: Capterra 

Zingit Support Channels

• Phone
• Email
• FAQs

8. Klara | Klara Vs NexHealth

Klara is an all-in-one patient communication software that offers useful SMS messaging and telemedicine options for healthcare professionals. The software is best known for its ease of use, and it comes with a lot of automation capabilities. However, limited functionality and poor integration are its main pain points. Here’s a detailed overview of what Klara has to offer:

Klara Features 

• EHR integration: Integrate your current EHR system with Klara to simplify your workflow and keep your records updated.
• Appointment reminders: Utilize SMS channel to send appointment reminders to patients with options to cancel, confirm, or reschedule appointments.
• Two-way texting: Let your patients text you back with a two-way texting feature.
• Healthcare automation: Automate routine tasks such as taking appointments, sending reminders, etc., to reduce administrative workload. 
• Broadcast messaging: Share important information and update changes in the schedule with all your patients scheduled for the day with broadcast messaging. 
• Textable numbers: Turn your medical phone number textable without changing numbers. 

Pros of Klara

• Telemedicine support: Klara offers telemedicine options with features like a virtual waiting room and video streaming and allows you to connect with your patients remotely. 
• Useful automation capabilities: This NexHealth alternative automates many routine tasks such as sending appointment reminders, answering calls, sending patient forms, etc., and reduces repetitive workload. 
• Intuitive dashboard: The Klara app has a very intuitive interface, and Klara’s desktop version is also well-designed, making both very easy to use.

Cons of Klara

• Poor integration with PMS/EMR/EHR/ systems: Klara’s integration with PMS/EMR/EHR/ systems is quite poor, which affects the way healthcare professionals communicate with their patients.
• Unreliable customer support: Klara offers limited contact options, and users also complain about delayed responses from Klara’s customer support team, even for urgent issues.
• Many functional issues: There are many issues with the Klara app, such as issues with labeling conversations, internal message assignments, etc, which affect the day-to-day healthcare tasks. 
• Limited team collaboration features: Klara lacks many team communication features such as conversation assignments, notes, conversation tags, sharing reference notes, etc.

Klara Pricing

Klara has not shared any information related to its pricing, you will have to get in touch with their support team for the same. 

Klara Integrations

Klara integrates with a bunch of EHR/PMS software, including:

• Practice Fusion
• NexHealth
• EpicCare EMR
• Athenahealth
• ModMed
• DrChrono
• Nextech
• Oracle Health

Klara Reviews & Ratings

Klara’s overall customer ratings is & 4.5/5 on G2 and 4.3/5 on Capterra. See what users are saying about it:

“The way the messages are labeled or assigned needs to improve. My suggestion is to bump up the screening of the type of msgs. Improvement is needed in picking up certain filtered words to help categorize the msgs.”

“What I like most about the Klara app is the simplicity of getting around the app. It’s very easy to use and you can speak with your provider with ease, as well as send and receive documents/forms.”

Source: Capterra 

Klara Support Channels

• Phone
• Chat
• Email

9. TigerConnect | TigerConnect Vs NexHealth

TigerConnect Overview

TigerConnect is a popular HIPAA-compliant patient texting app that aims to transform patient communication through telehealth and SMS features. TigerConnect ensures safe transmission of patient information by keeping SMS messages HIPAA-compliant. The platform offers strong secure texting and scheduling functions, but has unreliable customer support and a glitchy system. Here are more details on TigerConnect.  

TigerConnect Features 

• Medical texting: Protect patient data with secure messaging and TigerConnect’s HIPAA-compliant texting. 
• EMR integration: Streamline the workflow of your clinic or hospital by integrating TigerConnect with your existing EMR tools. 
• Telehealth solutions: Diagnose your patients virtually with the help of telehealth options. 
• Group texting: Send SMS to a patient and their family in a group via group texting feature.
• Two-way SMS: Conversate with your patients one-on-one with two way messaging.  

Pros of TigerConnect

• HIPAA-compliant medical messaging: TigerConnect is a HIPAA-compliant SMS platform, and it ensures that all patient communication is done securely. 
• EHR embed: TigerConnect allows you to connect to all your critical systems, such as physiological monitors, EHR, nurse calls, etc., on a single dashboard. 
• Strong scheduling functions: The TigerConnect app comes with many useful scheduling features such as call assignments, swap shifts, automatically block appointments, etc.

Cons of TigerConnect

• Cumbersome workflow & app: Using the TigerConnect app and using it can be tricky due to its cumbersome workflow. 
• Glitchy system: Many user reviews suggest that TigerConnect’s system is glitchy and shows errors, lags, and delays in sending SMS. 
• Limited features & customization options: TigerConnect comes with limited HIPAA-compliant texting features, so if you want to improve patient communication via SMS, then with TigerConnect, you will get only limited features in this regard. 
• Unreliable customer support: User reviews suggest that TigerConnect has a very slow and ineffective customer service team.  

TigerConnect Pricing

As per SelectHub, TigerConnect’s pricing starts from $199 per month. For more details on their pricing, you will need to contact their support team.

TigerConnect Integrations

TiggerConnect integrates with a bunch of EHR/PMS tools. 

TigerConnect Reviews & Ratings

TigerConnect has an overall rating of 4.5/5 on g2 and 4.7/5 on Capterra. Here’s what TigerConnect customers are saying:

“There were a lot of glitches. Would have multiple “updates” that could sometimes take an entire day to complete. Also it could be difficult to find specific groups since groups titled with the same thing could be duplicated, I wish that wasn’t an option.”

“Ease of Use, Reliability, Efficiency. It allows staff to bridge the gap of patient care when our physicians are not physically present in clinic.”

Source: Capterra 

TigerConnect Support Channels

• Chat
• Phone
• Live rep
• Email
• Knowledge base

10. Weave | Weave Vs NexHealth

Weave Overview

Weave is a popular HIPAA-compliant texting app that caters to small healthcare practitioners. This HIPAA-compliant SMS app comes with comprehensive communication capabilities for medical offices operating in individual locations. The software can be used by dental practitioners, optometrists, medical spas, veterinarians, plastic surgeons, etc., However, Weave’s biggest downside is its expensive pricing. Have a detailed look at this Weave.

Weave Features 

• Reminders: Send automated SMS reminders to patients ahead of their appointments to reduce no-shows.   
• Two-way texting: Engage one-on-one with patients and conversate with them in real-time.  
• Missed text auto-reply: Sends automated replies to patients in case you miss their message. 
• Team chat: Connect with your medical staff via the team chat option and keep everyone in the loop for all communications.  
• Reviews: Send SMS review requests to patients to build your online healthcare reputation. 
• Billing and payments: Send payment requests to your patients by SMS and let them pay online to you.

Pros of Weave

• Ease of use: Weave has a modern interface that users love because of its simplistic design and ease of use. 
• Insurance verification: This NexHealth alternative verifies your patients’ insurance automatically and imports it into your office’s schedule automatically.
• Great mobile app: Users love how great Weave’s app is and how it allows them to tackle patient conversations right from anywhere, anytime. 

Cons of Weave

• High price tag: Weave’s pricing starts at $399 a month and charges a setup fee of $750, which is a lot more compared to other NexHealth competitors shared in the guide.  
• Limited text features: Weave lacks a lot of simple features like filters to sort individual conversations, sending replies on a thread, etc., 
• Inconsistent customer support: Many Weave users have pointed out how unresponsive and slow Weave’s customer support team is.
• Frequent glitches: Many user reviews suggest how often they face downtimes and frequent outages when using the Weave software.

Weave Pricing

There are four Weave pricing plans available: 

• Ultimate: $399 per month + $750 setup fees 
• Pro: Need to contact support 
• Elite: Need to contact support
• Essentials: Need to contact support

Weave Integrations

Weave integrates with many EHR and PMS software, including:

• Softdent
• Sensei
• OrthoTrac
• PracticeWorks
• drChrono
• Win OMS
• Eaglesoft
• Dolphin
• And more!

Weave Reviews & Ratings

Weave’s overall customer ratings is 4.5/5 on g2 and 4.8/5 on Capterra. See what customers are saying about Weave: 

“Love having appointment schedule on our phones and ability to text patients from anywhere – anytime. Love the connectivity factor.”

“The app interface is small, about the size of a normal cell phone face. There’s no excuse for this on a desktop app. Also, the text feature is limited. All texts come into one inbox, and there’s no way to parse out individual conversations by user. In other words, there are no text threads to help organize things. Finally, Service quality issues have plagued with over the past couple of months. It is becoming less reliable, and also it takes a long time to get through to support.”

Source: Capterra 

Weave Support Channels

• Chat
• Phone
• Email/Help Desk
• FAQs/Forum
• Knowledge Base

Why Emitrr is the best Nexhealth Alternative?

Emitrr is a game-changer in healthcare communication. It’s more than just a texting platform; it’s a dynamic software designed to elevate patient experiences through efficient text messaging.

What sets Emitrr apart is its extensive feature set and seamless integration with over 1000+ integrations for effortless automation. It’s not just us saying this – Emitrr is earning rave reviews on trusted platforms like Capterra, G2, and Software Advice, earning its title as an ‘Emerging Favorite,’ thanks to its exceptional customer support.

So, what’s the magic behind Emitrr? It’s a suite of smart features that can save healthcare practices over 100 hours of work, triple their reviews, and supercharge lead generation by a remarkable 10x times. When it comes to healthcare communication, Emitrr is the way forward.

Here’s what makes Emitrr the best Nexhealth alternative

1000+ Integrations

Streamlining healthcare operations means having seamless integration with your existing EMR/EHR/PMS systems. While some solutions, like Nexhealth and others, might encounter hurdles in this regard, Emitrr shines with its outstanding automation, simplifying your workflow through seamless integrations.

Emitrr effortlessly syncs with your current CRM/EMR/EHR/PMS systems in the healthcare field, turning repetitive tasks into automated campaigns and significantly enhancing your operational efficiency. When it comes to seamlessly integrating with your existing healthcare infrastructure, Emitrr is your go-to choice.

Best Customer Support

At Emitrr, we take pride in offering top-tier customer support. Our lightning-fast support team is renowned for delivering tailor-made solutions that fit your unique needs. It’s no wonder that the majority of healthcare users rate Emitrr a solid 5 out of 5, showering praise on our exceptional service that not only solves problems but also wins hearts and referrals.

Seamless Mobile App

Emitrr goes the extra mile by providing a smart, all-encompassing mobile app that includes all platform features. This means you stay updated with your patient communication effortlessly, with easy access to notifications that keep you tuned in at all times. You no longer need to be bound to your desktop. 

The Emitrr mobile app grants you the mobility to be anywhere while still effectively managing your patient communication. Whether you’re out of the office or away from your desktop, rest assured that your texting platform is right at your fingertips on your smartphone.

100% Uptime, Smooth User Experience

Emitrr’s software is proud to maintain a perfect track record of 100% uptime. What does this mean for you? It means you can say goodbye to frustrating downtimes. With Emitrr, you enjoy uninterrupted connectivity with your patients through text messaging, ensuring a smooth and hassle-free experience.

This level of reliability allows your team to focus entirely on their essential tasks without ever worrying about the platform freezing or causing work delays. 

How to switch from Nexhealth to Emitrr?

Switching from Nexhealth to Emitrr is a breeze, and we’re here to make it absolutely hassle-free for you. Here’s how we take care of everything, ensuring a smooth transition:

• Smooth Data Transition: Your existing automation setups and contacts effortlessly transfer to Emitrr at no additional cost.
• Simple Number Porting: Our experts handle the transfer of your current phone number, making it ready for texting without any complications.
• Continuity in Integrations: Your current integrations remain seamless, preserving your workflow.
• Comprehensive Training: We provide your team with both in-person and online training, ensuring a confident start with Emitrr.
• Reliable Support: The Emitrr team is always at your service, guiding and assisting you every step of the way.

Switching to Emitrr guarantees not only an upgraded communication platform but also a hassle-free experience that keeps your healthcare practice running smoothly.

Conclusion

Now that you have all the information you need, it’s decision time. If you’re a healthcare practice using Nexhealth and looking for better features, cost savings, 24/7 customer support, and a seamless transition, the choice is crystal clear – make the switch to Emitrr. Your upgrade is just one decision away!

Book a Demo now and take your healthcare communication and patient engagement to the next level. It’s your opportunity to transform the way you connect with your patients!

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