Texting Service for Physicians: Top Tools & How to Choose the Right One

Introduction A: Brief Guide to Text Messaging for Physicians

If all your patients are texting everyone else, why not you? In 2025, patients expect nothing less than fast, secure, personalized care, and the best texting software for physician practices will make that happen with a simple text. 

The way physicians and patients communicate today is different. Patients expect communication via text—to update, remind, and instruct—instead of dealing with a voice call. Demand like this has driven a rise in texting software for physicians and other caregivers, especially in a post-COVID world.

The new-age texting platform for doctors increases clinical communication, satisfaction, and reduces no-shows with automatic reminders and follow-ups, without compromising on the security of patient data.

However, not every platform is designed for health care. The top texting app for doctors supports HIPAA, TCPA, and HITECH compliance. For a messaging system to be HIPAA compliant, at a minimum, it should provide two-way SMS, have functionality for workflow automation, and allow for integration with EHR.

This guide dives deep into what you should look for in a texting service for a physician’s office and how a secure text messaging for healthcare such as Emitrr leverages automation, security, and patient engagement to offer the most comprehensive texting software for physicians in 2025.

Overview: Texting Services for Physicians

What is Physician Texting Software?

Medical texting software does not translate to sending and receiving simple text messages; it means a centralized platform for better, more secure communication between physicians and patients. Secure text messaging for healthcare automates workflows, protects message privacy , and serves as a powerful medical messaging app.

The Core Purpose

• Greater responsiveness: Through two-way texting and auto-replies, solutions like Emitrr enhances response rates for a more integrated healthcare communication app.
• Decrease no-shows: SMS reminders and confirmations help to keep patients informed and on time, reducing no-shows.
• Enhance patient satisfaction: Instant, tailored messaging builds trust and commitment along the care journey.
• Improve care coordination: By integrating all messages via the app, taking advantage of smart routing, and syncing your EHR, you can improve follow-up after an appointment and improve patient alignment around a clinician’s care actions, which is one of the primary goals of any healthcare secure messaging system.

Why You Need to Integrate the Solution into Your Practice

A HIPAA-compliant texting platform like Emitrr brings encryption, consent tracking, and EHR integration to messages, ensuring that messaging supports care, not confusion. This is something that a normal texting app will not offer. By adopting healthcare messaging services, practices receive critical resources and compliance that consumer-based platforms cannot deliver.

The Reason Your Practice Needs a Specialist Solution

In contrast to texting or consumer apps, or even other apps, a HIPAA-compliant texting platform like Emitrr can offer encryption, tracking consent with each secure message, and integrations with your Electronic Health Record (EHR) – so that the messaging is helping with care, not confusion. These apps help practices have some important tools and compliance for messaging that consumer texting or messaging apps simply cannot deliver.

Important Features to Consider in Physician Texting Software

Selecting a physician texting service involves understanding the important features that promote efficiency, engagement, and compliance.

A. Core Communication Functionality

• Two-Way SMS: Keeps the door open for real-time conversations between the practitioner and patients, and is a solid medical texting service.
• Automated Appointment Reminders and Confirmations: Lessons that missed revenue due to no-shows.
• Mass messaging/Broadcasts: Provide instant alerts to the practice or holiday closures etc.
• Templates: Don’t want to send a message from scratch? Look for a physician texting app that offers a variety of editable SMS templates for Physicians. 

B. Patient Engagement & Feedback Tools

• Automated Surveys: Obtain patient satisfaction feedback after a visit.
• Reputation Management: Increase online reviews by asking happy patients.
• Patient Education & Outreach: Send care directions or vaccination reminders.
• Emitrr’s AI-Based Sentiment Analysis: Utilize tone and responses to improve engagement.

C. Workflow & Automation Enhancements

• AI-powered Smart Auto-Reply: Quick response to frequently asked questions (FAQ).
• Missed Call Text Automation: The best way to keep a patient from getting frustrated.
• Unified Messaging Inbox: Canvas for SMS, calls, and reviews without jumping around for information in a dashboard.
• Real-time Dashboards and Analytics: Insight into response rates and closed appointments.

D. Integrations & Scalability

• EHR & PMS Integrations: Patient records and scheduled appointments.
• CRM Integrations: Sending communications under one umbrella will improve marketing and retention.
• Scalability: Verifying your relationship to the viability of engaging between a solo physician, group practice, and multi-location groups illustrates value.

Physician Texting Apps: Security and Compliance Requirements

In healthcare, texting is not just about speed — it’s about security. All doctors’ texting apps should adhere to the:

• HIPAA (abbreviation for Health Insurance Portability and Accountability Act): Provides protection for the privacy and security of PHI transmitted in messages, including encryption, access controls, and an audit log.
• HITECH (Health Information Technology for Economic and Clinical Health): Strengthens HIPAA by promoting secure electronic health records and increasing penalties for breaches.
• TCPA (The Telephone Consumer Protection Act): Standardizes how healthcare providers can communicate over texts and calls, which includes obtaining patient consent before sending automated messages.

Core Security Components: A Must-have for Secure Messaging

A physician texting service must have the following essential security features to maintain HIPAA compliance:

• Business Associate Agreement (BAA): A contract that specifies how the texting vendor will safeguard patient information, which is required by law as part of HIPAA-compliant texting software
• End-to-End Encryption: Messages are encrypted in transit, meaning the sender and recipient are the only people who can read them. This is a fundamental capability for any healthcare secure messaging solution.
• Access Control: Limits PHI access by role-based user access and strong authentication.
• Audit Controls/Logs: Monitors the actions of users in a system to ascertain unauthorized use.
• Auto Log Off: Terminates sessions after idle time to prevent access by unauthorized users.
• At Rest Data Encryption: Protects stored data from server-side breaches by ensuring it remains encrypted at rest.

Common Messaging Mishaps That Can Lead to HIPAA Violations:

• Using traditional SMS for PHI: You should never transmit private information over traditional SMS.
• Failure to obtain patients’ consent: Sending automated or marketing texts without explicit opt-in.
• Lawyers sending messages to the wrong number: Incorrect data entry by a human.
• Logging systems on and not out: Unattended systems.
• Lack of a BAA: Working with a vendor without the necessary signed document.
• These risks showcase the need for HIPAA-compliant texting for healthcare professionals.

Integrations Needed for Physician Texting Platforms

The potential of physician texting software only shines through with seamless integrations to your existing technology stack, streamlining workflows, facilitating automation, and unifying communication. All this is essential for the healthcare messaging app with aspirations of full capabilities.

• EHR Integrations: A baseline for any physician’s office – automatically pulling schedules (from Athenahealth, eClinicalWorks, Epic, Kareo, etc.), pushing patient updates, and messages to charts, sending texts based on actions taken in the EHR, etc. Emitrr integrates with over 1,000+ EHRs and CRMs for compatibility. This is a huge part of effective hospital communication app solutions.
• CRM Integrations: Gives a 360° view of the patient interaction and provides for campaigns that are assigned based upon the patient data.
• Calendar Integrations (Google/Outlook): This HIPAA-compliant texting software a allows for syncing of calendars to help manage availability and avoid double-booking appointments.
• VoIP and Phone System Integrations: Allows you to have access to a consolidated inbox for calls, voicemails, and texts making for a simpler Clinical Communication experience.
• Survey & Review Platforms: Auto-sends surveys for feedback after visits to either Google or Facebook, to help establish an online reputation.
• Emitrr-specific integrations and APIs: Emitrr has the capability for custom APIs with niche tools so it can integrate into any medical professional and organization that is looking to be extensible

How to Choose the Best Texting Software for Physicians

Choosing the right HIPAA-compliant platform can affect everything from patient care to staff efficiencies and practice growth. Use this quick outline to make your decision:

1. Identify your Primary Use Cases.

Have a clear understanding of your reasons for needing texting software for physicians.

• Do you want to reduce no-shows with reminders?
• Do you need feedback and review tools?
• Are you looking to simplify the follow-up for chronic care?
• Do you want to streamline billing and collections?
• Do you want to improve physician-patient communication overall?

You can prioritize the desired features you’ll need better if you are clear with your goals.

2. Verify that it is HIPAA-Compliant and secure.

You need to ensure the secure text messaging for healthcare is HIPAA compliant and has the necessary safeguards in place:

End-to-end encryption

• Access controls and user login
• Audit logs to review all activity
• Secure data storage
• Tracking of consent (TCPA compliant)

3. Compare Based on the Grouping of Areas

• Feature Depth: Does it cover all of your communication and automation needs?
• Ease of Use: Is it straightforward enough for your staff and patients?
• Scalability: Can it grow alongside your practice?
• Support: How responsive is the support team in answering health-related questions?
• Pricing Transparency: Are clear costs disclosed, and no surprises or hidden fees?

4. Onboarding and Training is Important.

Learning how to utilize great tools is only possible with great onboarding – choose vendors like Emitrr that have a quick setup and easy-to-learn and support an onboarding process, so your team can focus on care, not technology. This onboarding is particularly important when implementing new healthcare messaging apps.

Top 10 Best Physician Texting Software in 2025

The following considerations comprise a side-by-side comparison of top health communication systems to help you find the best HIPAA-secure text messaging app for you.

1. Emitrr
2. Klara
3. TigerConnect
4. OhMD
5. LumaHealth
6. Solutionreach
7. Updox
8. SR Conversations (by Solutionreach)
9. Well Health (now Artera)
10. Rhinogram

1. Emitrr : Best Texting Competitor

Emitrr Overview

Emitrr is a HIPAA-compliant texting software for medical offices. You can set reminders, send follow-ups and missed-call texts, and ask for reviews — all from a single shared inbox. Whether you are an independent physician or a clinic, Emitrr cuts down on phone calls, response times, and process simplification to emerge as the best medical texting service.

Emitrr Key Features

• Shared team inbox: Centralize messaging for all staff to optimize Clinical Messaging.
• Automatic reminders: Automatically patient follow up and check-in.
• Missed-call texting: The practice texts patients automatically when calls are not returned, thereby preventing lost leads.
• Reviews: Encourage satisfied patients to post reviews on Google or Facebook.
• Intelligent auto-replies: Answer frequently asked questions such as ‘Are you open today?’ in a flash
• Two-way texting: Chat over SMS in real-time.
• Convert web chat to SMS: Turn your chats on your website into text.
• Templates & bulk texts: Send alerts/reminders to groups of patients simultaneously.
• Call and voicemail features: Voice calling & voicemail transcripts.
• Integration support: Compatible with 1,000+ EHRs/CRMs such as Dentrix, Epic, Kareo\param>}>”.
• Emitrr AI: Create or modify patient messages instantly.

Emitrr Pros

• Healthcare Focused: Designed to meet the unique needs of medical, dental, and veterinary practices.
• User-friendly: Simple easy to use interface and quick initiation – even for a PA (Physician Assistant)
• Automation that saves time: Minimizes manual responses and patients asking questions.
• Great support: Responds fast and the onboarding team is very helpful.
• Economical: Best for small to mid-sized physician practices.

Emitrr Cons

Some advanced techniques are still under construction.

Emitrr Pricing

This platform for secure text messaging for healthcare pricing starts at $30/month.

Emitrr Integration

Emitrr offers seamless integration with 500+ tools, including:

• Healthcare tools (Athenahealth, Dentrix, Eaglesoft, and more)
• CRM tools (Hubspot, Mailchimp, Salesforce, Zapier, and more)
• Calendar tools (Google calendar, Microsoft calendar, and more)

Emitrr Reviews & Ratings

Emitrr has a rating of 4.8/5 on Capterra and 4.7 on G2 and here’s what users are saying about it:

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed. We came from Podium (had a terrible experience with them) and feel so valued at Emitrr!“

Emitrr Support Channels

• Email: support@emitrr.com
• Phone: +1 (210) 941-4696
• Live chat: Via Emitrr website
• Knowledge base: Docs, FAQs, guides
• SMS support: Text for help

2. Klara

Klara Overview

Klara is a HIPAA-compliant messaging platform for patient communication & team collaboration. SMS for hospitals and doctors simplifies ommunication for doctors, staff, and patients through one, secure interface. From automated appointment reminders, two-way text, and e-sign forms, to value-added solutions like EHR integration, Klara delivers results that help you and your patients. Here is a quick look at this secure text messaging for healthcare:

Klara Key Features

• Secure Messaging: Encrypted bidirectional text messaging between the provider and client.
• Automation: Overall automation of outreach, scheduling, and automatic responses.
• Appointment Booking: Book your appointment with automatic reminders.
• Patient Forms: Tailored digital intake forms for pre-visit check-in.
• Telemedicine: Video visits for consultations from home.
• Voice to Text: Turns your voicemails into text.
• Webchat: Web chatbot that uses the website to turn text.

Klara Pros

• Powerful mobile app experience, for provider and patient.
• Drives down no-shows with self-service scheduling and reminders.
• This SMS for hospitals and doctors platfrom is user-friendly and secure.
• Staff time is saved by AI-powered automation.
• Integrated with over 50 EHR/PM.

Klara Cons:

• Customization of templates/workflow is limited.
• Slight delay in message delivery at times.
• Pricing can get expensive for small practices.
• Some EHR integration issues.

Klara Pricing

Klara pricing is a bit expensive and starts at $250. 

Klara Integrations

This physician communication software integrates with over 1000 third-party apps and software which include:

• athenaOne
• PrognoCIS
• ModMed
• Nextech EHR & PM
• AdvancedMD EHR
• Intergy
• Adhook
• HIPAA Link
• And more!

Klara Reviews & Ratings

This medical texting platform has ratings on Capterra is 4.3/5 and on G2 it has 4.4/5. Here’s what customers are saying about Klara :

“Awful communications and not streamlined at all”

“My experience has been strictly functional. I rarely use the product myself but from an optimization resource perspective it falls well short of what I need for my organization.”

Source: Capterra

Klara Support Channels

• Email: For assistance, email Klara at support@klara.com
• Help Center
• Knowledge Base

3. TigerConnect

TigerConnect Overview

TigerConnect is a clinical solutions HIPAA-compliant texting software that offers an advanced healthcare communication and interoperability platform to connect healthcare teams across a range of industry solutions and applications. Let’s have a quick look at this HIPAA compliant messaging software for healthcare:

TigerConnect Key Features

• Encrypted Messaging: Messaging is HIPAA compliant.
• Voice & Video Calls: Included for patient or internal use.
• Team Tools: Group chat, prioritization, read receipts.
• Alert Management: Critical notification and acknowledgments.
• EHR Integration: This HIPAA compliant messaging software for healthcares ynchronizes with current records.
• Schedule-by-Role: These are schedules that are organized around when staff is not available.
• Patient Tools: Reminders and auto-messaging.

TigerConnect Pros

• HITRUST-certified (and robust) HIPAA security.
• Perfect for large organizations that want to collaborate internally.
• Packed with features for the advanced user.

TigerConnect Cons

• Best for large enterprises; small practices may be overburdened.
• No small team pricing option.
• Some features behind a paywall.
• Annual contracts only.
• Little direct patient texting.
• Some reported challenges integrating.

TigerConnect Pricing

• This SMS for hospitals and doctors platfrom starts at $10/user/month

TigerConnect Integrations

• Epic
• Oracle Health
• EpicCare
• Dropbox

TigerConnect Support Channels

• Phone support
• Email support
• Online help center

TigerConnect Reviews & Ratings

This physician communication software has an overall rating of 4.7 out of 5 on Capterra. Here’s what their customers say about them – 

“Sending messages is simple and clean. There is nothing mind blowing about the product. The integration with other facilities is difficult to maneuver. Tech support is not very friendly or helpful.”

“I can securely send information in the health care industry without worrying about HIPPA but I find it combersome. I find it cumbersome, it doesn’t flow well with my work, I don’t get notifications well. the only thing I like is that I don’t have to worry about HIPPA”
Source: Capterra

4. OhMD

OhMD Overview

OhMD offers secure and compliant SMS and video tools that help streamline communications, making for a smarter healthcare messaging app. This HIPAA compliant messaging software for healthcare allows two-way texting, appointment reminders, and even video consults—all from the confines of a secure, HIPAA-compliant texting software. Easy to use, OhMD is a practice-saver that solves the problem of call volume and engagement. Here are other details about this physician communication software:

OhMD Key Features

• Two-Way Texting: Text patients back in real-time using secure messages.
• Video Chat: For virtual visits.
• Reminders: Text reminders Patients receive automated text reminders throughout the day.
• Intake Forms: Pre-visit forms are done electronically.
• Broadcasts: Touch base with your patients with broadcast text message notifications.
• Website Chat: Turns website visitors into text message threads with patients.
• Referral Tracking: This physician communication software can maintain a record of patient referrals.

OhMD Pros

• Simple interface and quick onboarding.
• Includes both text and video.
• Free plan available.
• Integrates with 85+ EHRs.

OhMD Cons

• Limited analytics.
• No automation for free and basic plans.
• Higher-tier plans are costly.
• A few privacy issues regarding message exposure.
• Lacks conversation assignment feature.
• Patient search is occasionally ineffective.
• Occasional software glitches.

OhMD Pricing

OhMD pricing offers basic SMS features for free, but its more comprehensive plans start at $250 a month. 

OhMD Integration

• Athenahealth
• AdvancedMD
• DrChrono
• Veradigm
• Allscripts
• eClinicalWorks
• OhMD

OhMD Reviews & Ratings

This HIPAA compliant messaging software for healthcare has a rating of 4.8/5 on G2 and here’s what OhMD users are saying:

“I like using OhMD because most patients have their phones set up to block unknown callers, and many don’t even check their voicemail.”

“I’ve only been using OhMD for about 2 months, so I’m not sure what all I can do with it. What I use it for is to communicate with patients about scheduling appointments. I don’t like that I can’t message patients directly, and when they message me back, my entire office can see the conversation. I wish it were more private.”

Source: g2

OhMD Customer Support Channels

• Email
• Wechat
• Phone

5. Luma Health

Luma Health Overview

Luma Health is a complete patient engagement platform that leverages AI to help manage and automate the care journey of your patients, making it the top healthcare messaging app. This HIPAA compliant messaging software for healthcare enables appointment scheduling, referrals, reminders, and follow-up to decrease no-shows and increase satisfaction. This secure, HIPAA-compliant texting platform, integrated directly into EHRs, helps providers deliver personal, effective, and timely care at volume. This Medical texting platform has a lot more to offer, here’s a quick look:

Luma Health Key Features

• Reminders: Personalized SMS/voice/email reminders.
• Intelligent Scheduling: Auto-rescheduling, self-booking, and waitlists.
• Digital Intake: Forms and risk assessments can be found here.
• Secure Messaging: Two-way HIPAA-compliant text.
• Patient Education: Provide education & prep material before and after the visit.
• Reputation Management: Integrated review solicitation system.
• Payments: Invoice via text through LumaPay.
• Referral Management: Manages the referral process automatically and tracks the referrals.
• AI Chatbot: Responds to patient inquiries.
• Analytics: Analytics is available into the performance and engagement in real-time.

Luma Health Pros

• Covers patient messaging from start to finish.
• Great at mitigating no-shows.
• Works for practices of any size.
• Deep EHR integration.
• It is very customizable and intuitive.

Luma Health Cons

• More expensive for small practices.
• Complicated onboarding because of the wide range of functions.
• Might be overkill for smaller practice communications needs.

Luma Health Pricing

This HIPAA-compliant messaging software for healthcare has not publicly disclosed its pricing plans. One needs to contact their team to learn more about it. 

Luma Health Integration

• Oracle Health
• NextGen Healthcare
• Greenway Health
• eClinicalWorks
• athenahealth
• Epic

Luma Health Ratings & Reviews

This medical texting platform has 4.7 rating on Capterra. Here’s what customers are saying about it:

“Luma Health – flexible and intuitive”

“Luma Health is A Gamechanger for Any Medical Practice”

Source: Capterra

Luma Health Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center & Knowledge Base
• Webinars & Training Sessions
• Dedicated Account Managers

6. Solutionreach

Solutionreach Overview

A recognized platform for healthcare communications that provides dozens of patient engagement tools for p hysicians and health systems. Let us have a look at the at this patient text messaging platform:

Solutionreach Features

• Automated Reminders: Appointment reminders via SMS, email, and voice.
• Two-Way Texting: Secure texting with patients.
• Patient Surveys: This medical texting platform automatically solicit patient feedback post-visit.
• Recall Campaigns: Remind patients to follow up or preventive care.
• Patient Education: This patient text messaging platform send patient education via text and email.
• Review Management: Facilitate positive reviews and manage reputation.
• Digital Intake: Digital forms to collect patient information.
• Online Scheduling: Allows patients to book online.
• Payment Mode : Online bill pay.

Solutionreach Pros

• Strong EHR integration.
• Many features.
• Scalable for practices of any size.
• Comprehensive evidence of reducing no-shows and improving communications with patients.
• Dedicated phone support.

Solutionreach Cons

• The interface can be antiquated.
• Can be complicated for new users to master.
• Not upfront pricing.
• Cost prohibitive for small clinics.
• Some features are only available for extra charges.

Solutionreach Pricing

There are three Solutionreach pricing plans that you can choose from. However, the platform has not revealed its exact pricing on the website. 

Solutionreach Integrations

• Athenahealth
• DrChrono
• AdvancedMD
• OfficeMate
• LiquidEHR
• AcuityLogic

Solutionreach Reviews & Ratings

This medical texting platform has a rating of 3.8/5 on Capterra and g2 4.3/5 on g2. And here’ what Solutionreach’s customers are saying:

“The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.”

“Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don’t admit their errors which is very frustrating.”

Source: Capterra 

Solutionreach Support Channels

• Chat
• Knowledge base
• Phone
• Email
• FAQs

7. Updox

Overview:

A multi-feature platform for healthcare with secure messaging, telehealth, and digital fax for physicians. This patient text messaging platform is HIPAA compliant and can be interfaced with an EHR, organizing patient and internal communication. This patient text messaging platform is great for clinics trying to consolidate tools and strengthen care coordination in one secure system. Let’s have a look at this clinical communication software:

Updox Key Features

• Secure Texting: HIPAA-compliant two-way messaging
• Telehealth: Video/audio calls for virtual visits
• Digital Fax: This clinical communication software send or receive electronic faxes
• Secure Docs & Forms: Share documents securely
• Portal Integration: Integrations with patient portals
• Reminders & Payment Alerts: Automates appointment reminders and billing alerts

Updox Pros

• All-in-one solution
• Consolidated communication workflows
• Security strength is HIPAA compliant
• Broad EHR/PMS integrations
• Cloud-based for easy access

Updox Cons

• Steep learning curve
• The user interface can be complicated
• Might be too much for basic users
• Pricing is dependent on usage.

Updox Pricing

Tiered pricing plans, contact for pricing details for this clinical communication software.

Updox Integration

• PointClickCare
• Amazing Charts
• DrChrono
• Azalea Health

This clinical communication software has 4.2 ratings on G2.

Providers consistently praise Updox for its efficient faxing capabilities, user-friendliness, and streamlined internal communication.

However, some users note challenges with onboarding and interface clutter. Still, it remains a strong choice for practices seeking an all-in-one HIPAA-compliant platform.

Updox Support

• Online knowledge base
• Customer service portal.

8. SR Conversations (by Solutionreach)

SR Conversations Overview

A real-time HIPAA-compliant texting software with a narrow focus to allow text-based communication from provider to patient is considered by many as a special healthcare messaging app tool. This patient text messaging platform allows practices to respond immediately to patient messages, which increases engagement and satisfaction. The clinical communication software HIPAA-compliant texting softwareis also HIPAA-compliant, which means you can count on it for secure, compliant patient communication.

SR Conversations Key Features

• Two-Way Texting: SMS texting directly from a landline number.
• Shared View: Texts owned and controlled from a common location.
• Fast Response & Message Timing: Respond fast and set the time to send a message.
• HIPAA Consent Tool: Monitor yes/no communication consent.
• Website Widget: Chat-to-Text right from your site.
• Notification Center: Dosage reminders for new messages.

SR Conversations Pros

• Ease of use/simplicity of inbox.
• Integrates with other Solutionreach tools.
• Patients don’t need an app.
• Complete message history.

SR Conversations Cons

• Good for use in conjunction with other Solutionreach tools.
• Does not have advanced options like video or full intake.
• Graphic user interface modifications may also need to be adapted.

SR Conversations Pricing

Included with other Solutionreach offerings or with a variety of text-only plans.

SR Conversation Integrations

• AthenaHealth
• DrChrono
• AdvancedMD
• Dentrix
• Eyefinity
• Nextech Systems

SR Conversations Reviews & Ratings

SR conversation has 4.3 rating on Capterra. Here is what customers are saying:

“SR does at times miss certain patients and they wont receive reminders but very rarely.”

“They won’ t let you leave unless you notify them 30 days before your term is up – they promise you a lot in the sales pitch including not enforcing that limit. They also promised us not to raise the amount we were charged, but they did anyway.”

SR Conversations Support

• Included in Solutionreach support.

9. WELL Health (now Artera)

WELL Health Overview:

A healthcare communication app platform for enterprise healthcare systems, simplifying the journey of the patient. It allows for a frictionless communication experience between providers and patients on various platforms such as SMS, email, and phone. Artera is used by leading hospital networks to drive patient engagement, appointment compliance, and care coordination.

WELL Health Key Features:

• AI Messaging: A personal level of automation across all channels.
• Reminders & Confirmations: Reduces “no-shows”
• Care Management: Follows along with communications primarily on chronic care and post-care visit communication.
• Digital Intake & Analytics: Automate forms while tracking engagement.
• Multi-channel Communication: SMS, email, etc.
• EHR/CRM Integration & Virtual Waiting Room: Keeps your data in sync and patients flowing.

WELL Health Pros

• Great for large health systems.
• Strong AI for engagement.
• Great for coding complex coordination.
• Provides secure, HIPAA-compliant communication.

WELL Health Cons

• Costs, and prohibitive for smaller offices.
• Understandably, it will take time to get onboard.
• Possibly too advanced for small practices.
• Training is a must.

WELL Health Pricing

Custom pricing for enterprise-sized organizations.

WELL Health Integrations

• PrescribeIT
• Cliniconex
• Veribook
• Empower Health

WELL Health Ratings

G2. 4.5/5

WELL Health Support

• One dedicated account manager
• Very strong support infrastructure.

10. Rhinogram

Rhinogram Overview

A HIPAA-compliant SMS messaging service. Rhinogram collects various messaging types into a unified inbox, such as social media messaging (Facebook messenger, etc.) and texting (to/from office number), and can supplement various channel types into a professional practice’s communications.

Rhinogram Key Features

• Secure Texting (only): Message/Images through office number.
• Social Media Inbox: Any Facebook Messenger etc.
• Web Chat & Video Consults: Chat via website, video visit without an app.
• Patient Intake & Text-to-Pay: Collects forms and allows for payments on bills.
• Reminders & Auto-Reply: Manages scheduling and after-hours messages.
• Analytics & Translations: Provides analytics and multilingual messages.

Rhinogram Pros

• Special social and SMS fusion.
• Excellent mobile app for traveling doctors.
• Coherent messaging across platforms.
• Easy for patients — no app required.
• Allows for secure SMS payments.

Rhinogram Cons

• May not integrate with smaller EHRs.
• UI can appear cluttered.
• Training on handling social media requests is necessary.

Rhinogram Pricing

Tiered packages, contact for a quote.

Rhinogram Ratings & Reviews

It has rating of 4.6 on Capterra. Here is what customers are saying about this platform:

“It was hard to get the team on board at first and we, of course, had some trial and error. Now that we’ve been using it for a couple of months everyone is absolutely in love and it makes communication so much easier and streamlined, especially having multiple locations.”

Love the company. The entire team is easy to work with, and they take what their customers say and are constantly working to improve the functions.

Rhinogram Support

• Online support
• Dedicated team.

Why Emitrr is the Best Physicians Texting Software

If your physician’s office needs fewer calls, faster patient communication, and better workflows, Emitrr is for you, built for health care, secure, smart, and easy for useful medical teams. These are some reasons physicians and caregivers trust Emitrr:

• Secure Texting App Ideal for Physicians: Emitrr is a secure texting app designed specifically for clinical communication. Physicians are able to text patients securely and confidently without worrying about exposure to data. Emitrr makes sure your messaging is secure and remains within a healthcare-grade environment.
• HIPAA, HITECH & SOC2 Compliant: Emitrr is compliant with all of the major industry regulations in place HIPAA for patient privacy, HITECH for electronic health data safety, and SOC2 for the controls of your organization when it comes to messaging. This ensures that your communication will be ethical and legal.
• Integrates with Your EHR/EMR to Ensure Streamlined Workflows: Emitrr integrates with the largest EHR/EMR systems like Athenahealth, eClinicalWorks, and NextGen. This means you can sync messages, call logs, reminders, etc. directly with the patient record so you do not lose your time or duplicate work.
• Offers Live, Round-the-Clock Support: Healthcare does not stop after hours and Emitrr does not either. Their support team is available to you 24 hours a day, 365 days a year via phone, chat, or email so that you can get your questions answered promptly.
• Features That Suit Real-World Texting Needs: Things and features like automated review request prompts, missed calls to texts, appointment reminders, etc. with Emitrr you will find tools to allow you to proactively interact with patients, reduce no-shows, and loop as much communication with your patients as you want.
• AI Capabilities to Help You Work More Efficiently: Emitrr’s AI-powered tools streamline your process, focusing on AI content suggestions, reminder automation urgent-response prioritization, and even optimal messaging times — letting your team focus more on care and less on admin.

Emitrr helps streamline communication, free up staff time and is one of the smartest investments a medical office can make in 2025. It is undoubtedly the top texting app for physicians.

Frequently Asked Questions

Conclusion

Texting has shifted from being an option to an essential tool for proper physician-patient communication and care delivery. Platforms like Emitrr help decrease burnout, improve responsiveness and practice modernization. Investing in a hunger-free healthcare texting application is crucial.

If you need a secure and healthcare-centric texting platform that is adaptable to any practice size, Emitrr is perfect for you. Emitrr is the best-in-class messaging solution with healthcare-grade features, speed, and ease of use. Schedule a free demo with Emitrr and help make patient communication easier today!