Is OhMD Worth It? Pricing & Better Alternative Revealed

Introduction to OhMD Pricing

Are you a business owner exploring OhMD and wondering if its pricing plans meet your needs and budget? We got you!

OhMd is a popular patient communication solution that comes with a free app allowing you to chat with your patients on the go and a paid version giving access to more features compared to the free plan. So how much does OhMD cost and is it even worth it? Here’s a detailed look at what you can expect from both of these plans:

Basic Plan

OhMD’s basic plan is free of cost and it includes access to in-app messaging for providers and patients for up to 15 members. This plan offers seven basic features, including:

Desktop/Mobile access for staff
Unlimited colleague chats
Unlimited patients
Message attachments
Business associate agreement
Availability settings
Standard BAA

If your need is limited to these basic capabilities then OhMD is great for you. However, for those who want access to more features such as two-way texting, live website chat, integrations with EHR tools, basic calling functionality, etc. need to invest in their paid plan.

Reach Plan

OhMD’s reach plan starts at $250 a month. We compared the pricing of CloudTalk, NexHealth, Klara, etc. and this is one of the most expensive softwares that we have come across. So the reach plan includes everything in the basic plan, plus:

Text enable landline
Two-way text messaging
Referral management
Appointment reminders
Forms
Patient calling
Live website chat
85+ Integrations
Patient calling
Electronic forms
And a few more features

Now the thing is, even after cashing out $250 per month, you do not get access to a lot of must-have features such as scheduling, mass/group texting, missed-call-to-text, templates, many calling features, etc. This makes OhMd a very poor option to consider for automating patient communication in your clinic/hospital.

OhMD Pricing vs Emitrr Pricing: A Comparison

At this point, it should be clear that OhMD may not be the best choice for your needs. So, which patient communication software should you consider instead? One of the most affordable and effective alternatives to OhMD is Emitrr– an all-in-one patient communication platform. Let’s examine the pros and cons of OhMD and compare its pricing and features with those of Emitrr to help you make an informed decision.

OhMD Pricing

We have already clarified OhMD’s pricing in the above section, so let us now look at its pros and cons:

Pros of OhMD Pricing

Offers a free plan: OhMD offers a free app with basic patient communication features, unlike any other patient engagement and communication platform we have come across. But unfortunately, the basic plan does not offer many must-have features and is just not enough.
Telehealth option: OhMD offers telehealth options like video visits, which help in remote patient consultation. However, it comes with a paid plan.
Reliable customer service: Numerous user reviews on G2 highlight that OhMD’s customer service team is exceptional, providing support to users at every stage of their experience.
HIPAA compliant: OhMD is a HIPAA-compliant texting app so users can keep the privacy of their patients intact while communicating with them.
Easy to use: The OhMD app is designed with an intuitive interface, making it extremely easy to navigate for all users.

Cons of OhMD Pricing

Limited features with both plans: No matter which plans you choose, OhMD lacks in offering extensive features for all its different capabilities, be it for texting, calling, or reputation management. Even basic texting features, such as group/mass texts, broadcast messaging, templates, automation, etc., are missing.
Expensive: OhMD’s paid plan begins at $250 per month, yet it still lacks many essential features. In contrast, for a lower price, you can access a wider range of capabilities with patient communication software like Emitrr.
Lack of privacy: OhMD users have mentioned that whenever a patient replies to a text, the entire office can see the conversation. This is a big issue when it comes to maintaining privacy with patient communication.
No option to assign conversations: OhMD does not offer the option to assign conversations to other members of the team, which can be quite a hassle.
Inconsistencies in finding patients in the system: Several users have pointed out the difficulties in locating patients within the system. At times, you may need to enter the full name for a successful search, and there are instances where patients do not appear at all.

Emitrr Pricing

Why settle with less features for a higher price when you can get access to whatever you may need for improving your patient communication with Emitrr. Emitrr’s pricing is quite affordable compared to OhMD with base SMS pricing starting at just $42 per month.

So Emitrr offers three pricing plans for its users: Standard, Pro, and Enterprise. These Emitrr pricing plans also depend on the number of messages you wish to send. Here’s a detailed breakdown of the Emitrr pricing plans:

Number of message credits	Standard	Pro	Enterprise
500	$42 per month	$45 per month	Contact Sales for a customized quote.
1000	$68 per month	$73 per month
2000	$110 per month	$118 per month
3000	$138 per month	$148 per month
5000	$210 per month	$225 per month
7500	$315 per month	$337 per month
10000	$420 per month	$450 per month
15000	$486 per month	$522 per month
20000	$540 per month	$580 per month
30000	$741 per month	$796 per month
40000	$876 per month	$941 per month
50000	$1011 per month	$1086 per month
100000	$1820 per month	$1960 per month

Note:

You only pay for what you use. This pricing is based on the number of messages that you want to send out per month. You can contact sales if you are a large enterprise and want a personalized quote based on your use case.
If you’re a healthcare business, then you need to pay an additional $200 fee that will give you access to all advanced automations you require.
If you require AI capabilities, you can upgrade from Standard to Pro plan.

(Insert demo image)

Key features:

Here is a glance at the popular features that you can expect with Emitrr:

Shared SMS inbox: Share your business sms inbox with your team, assign chats, reply to conversations, add notes, and more.
Message scheduling: Emitrr allows users to schedule messages. You can either schedule a single message or multiple messages and change time as per your preferred time zones, etc.
Two-way text messaging: Allow your patients to seamlessly text you back for better engagement with two-way texting.
Group chat: Start a group chat and allow group members to reply normally or individually on a group thread.
Mass/bulk messaging: Communicate changes in appointment schedule or send any other important notifications to all your patients at once with mass texting.
Webchat: Allow website visitors to start a chat with you by adding Emitrr’s web chat widget to your website.
SMS marketing: Do SMS marketing for your healthcare practice by using features like drip campaigns, free sms templates, and more.
Chrome extension: Don’t worry about switching between tabs simply install Emitrr’s Chrome extension and access all features easily.
Voicemail transcription: Get a crisp summary of your voicemails and save time by avoiding listening to the entire call.
VoIP: Reduce cost by implementing our VoIP phone system and manage patient calls better with features like call routing, call queuing, call recording, call transfer, etc.
Contact management: Manage your contacts easily with easy import and export options, seamless integration with 500+ external tools, etc.
AI assistance: Get AI driven assistance to automate repetitive work with Emitrr’s AI features like:

Auto responses
Message translation
Message tuning
AI rule engine

Other capabilities:

Apart from Texting, Emitrr also offers extensive features for these capabilities. You can book a demo call with Emitrr to learn more.

How Emitrr Offers Better Value for Money as Compared to OhMD?

After reading OhMD’s customer reviews, we noticed that its pricing is more on the expensive end, there are issues when it comes to privacy, the features offered are limited, and so on:

So why settle for less when you could choose a better OhMD alternative at a more affordable price? Here’s why we believe Emitrr might be a superior patient communication and engagement tool for your healthcare practice irrespective of your size:

Affordable & straightforward pricing

Emitrr’s pricing is straightforward and simple, no gimmicks, no manipulation. We offer three SMS pricing options to users: Standard, Pro, and Enterprise. The pricing plans also depend on the number of messages you wish to send. Check out the above section for a detailed breakdown of the Emitrr pricing plans.

VoIP capability

Emitrr also offers VoIP features along with texting functionality, making it an all-in-one communication channel for your healthcare practice. You can choose VoIP functionality if you want and get access to features like IVR, call transcription, missed call auto text, conference calls, access management, HIPAA compliance, and more. Or you can just stick to texting, no pressure whatsoever.

AI-driven messaging

While both platforms offer SMS capabilities, Emitrr goes a step further with AI-powered messaging that automates responses, follows up with customers, and manages bulk messaging efficiently. OhMD’s SMS features are more basic, with limited automation.

All-in-one patient engagement features

Everything that OhMD offers, Emitrr offers too be it smart scheduling, appointment and reminders feature, digital forms and surveys, reputation and review management, VoIP, AI integration, etc. The best part is all this is accessible at a much lower price than OhMD.

Secure Texting

One of the best features of Emitrr is that it allows you to enable secure texting, which enables a private session between you and the patient so that you can communicate confidential patient details without any worries. Take a look at this quick video to understand how Emitrr’s secure texting function works:

How to Send Secure Texts Through Emitrr?

No hidden charges

Emitrr is committed to transparency and does not impose any hidden fees, including training or setup costs. All expenses are clearly outlined during the onboarding call, so customers know exactly what their monthly costs will be. This clarity helps ensure that your business budget remains unaffected by unexpected charges.

Pay for what you choose

If you’re hesitant to pay for features you don’t use, we’ve got you covered. Simply reach out to Emitrr’s team to create a customized package that includes only the essential features for your business, ensuring you only pay for what you truly need.

Unparalleled customer support

Emitrr boasts a perfect 5/5 rating on Capterra, highlighting our commitment to exceptional customer support, this is something that OhMD lacks severely. With Emitrr, you’ll never feel stranded; our support team is available 24/7, ensuring you receive prompt and effective solutions to any challenges you may encounter.

Seamless integration with 500+ tools

While OhMD’s basic plan lacks integration options, users have noted that the integration process can be time-consuming and complex. In comparison, Emitrr seamlessly connects with over 500 tools including AthenaHealth, Dentrix, Denticon, Eaglesoft, etc. ensuring that your patient data syncs effortlessly and your healthcare operations run smoothly without interruption.

FAQs

How much does OhMD cost?

OhMD’s pricing starts at $250 a month for access to features like two-way patient texting, live website chat, automated message workflow, premium support, etc. The software also offers a free plan with access to basic patient communication features.

How does OhMD work?

In OhMD, all communications between patients and providers are encrypted on the provider’s side. Providers can send messages to patients using either the OhMD web app or mobile app, both of which require a login to ensure that patient PHI remains secure and is not stored on the provider’s device.

Which is the best OhMD alternative?

Emitrr is the best OhMD alternative as it offers capabilities for patient texting, patient VoIP phone system, scheduling and appointment reminders, reputation and review management, and more that too at a very affordable price with unparalleled customer service.

Conclusion

In conclusion, OhMD is a costly option that does not justify its limited features. If you’re seeking a free patient communication app with basic texting capabilities, it might be worth considering; otherwise, it’s not the best fit.

For a more affordable solution that caters to practices of all sizes and specialties, Emitrr offers significantly better value in terms of pricing, features, and customer support, among other advantages. Schedule a free demo call with Emitrr today to make the switch without stretching your budget.