8×8 vs JustCall vs Emitrr: Which Is The Better VoIP Solution? 

Introduction

Are you a business searching for the right VoIP solution but unsure whether to choose 8×8 or JustCall?  Each platform offers unique features, and the ideal choice depends on your specific needs. In this blog, we’ll break down 8×8 or JustCall, comparing pricing, features, pros, and cons to help you decide with confidence. Keep reading!

What is 8×8?

8×8 is a cloud-based VoIP and unified communications provider offering business phone systems, video conferencing, and team messaging. It provides essential calling features like call routing, call recording, and voicemail transcription, making it a viable option for businesses needing a flexible communication solution.

What is JustCall?

JustCall is a cloud-based phone system for sales and support teams, offering VoIP services with call routing, call forwarding, and SMS capabilities. It integrates with CRMs and helpdesk software, helping businesses streamline communication and track interactions efficiently. With automation features and a focus on remote teams, it aims to enhance productivity and customer engagement.

8×8 vs JustCall: Feature comparison

8×8 Features

• Call Forwarding – Redirect incoming calls to another number to ensure availability.
• Call Routing – Automatically distribute incoming calls to the right department or agent.
• Call Queuing – Manage incoming calls by placing them in a queue until an agent is available.
• Call Recording – Record calls for compliance, training, or review purposes.
• Call Conferencing – Enable multiple participants to join a call for collaboration.
• User Extensions – Assign individual extensions for employees within the system.
• Business Working Hours Set Up – Configure availability based on working hours.
• Multi-location Set Up – Manage calls and communication across different office locations.
• Auto Attendants – Provide an automated system to direct callers to the right department.
• Voicemail Transcription – Convert voicemail messages into text for easier review.

JustCall Features

• Call Forwarding & Routing – Ensures calls are directed to the right team members or devices for seamless communication.
• Call Recording – Allows users to record calls for training, compliance, and quality assurance.
• Call Conferencing – Supports multi-party calling to facilitate team discussions and customer interactions.
• User Extensions – Assigns unique extensions to team members for efficient internal and external communication.
• Business Hours Setup – Configures availability settings to manage incoming calls during working and non-working hours.
• Auto Attendants – Automates call handling and directs callers to the appropriate department.
• Two-Way Texting & Group Texting – Enables sending and receiving SMS messages, including team-wide messaging.
• Broadcast/Bulk SMS (Limited) – Supports mass messaging for customer outreach and engagement.

Feature Comparison Table

Features	8×8	JustCall	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	Yes	No	Yes
Call Queuing Groups	No	No	Yes
IVR Menu/ Call Tree	No	No	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	Yes	Yes	Yes
Business Working Hours Set Up	Yes	Yes	Yes
Multi-location Set Up	Yes	No	Yes
Auto Attendants	Yes	Yes	Yes
AI Receptionist	No	No	Yes
Missed call to text	No	No	Yes
Two-way texting	No	Yes	Yes
Group Texting	No	Yes	Yes
Webchat-to-Text	No	No	Yes
Team Chat	No	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	No	Yes
Auto-responders	No	No	Yes
AI Receptionist	No	No	Yes
Schedule-based texting	No	Limited	Yes
Broadcast/Bulk SMS	No	No	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

8×8 vs JustCall: Pricing comparison

8×8 Pricing

8×8 entails 4 core pricing plans: Contact Center, CX Beyond the Contact Center, Communications APIs, and Unified Communications. However, 8×8’s pricing is not available, so you can request a quote from them based on your business needs. 

JustCall Pricing

JustCall offers pricing plans across three categories:  

• Essentials 
• Team 
• Pro 
• Business

JustCall Pricing starts from $19 per user per month and goes higher as you choose their respective plans. These categories include call recording, Voicemail, power dialer and more. 

8×8 vs JustCall: Pros and Cons

Let’s understand the pros and cons of 8×8 vs JustCall: 

8×8 Pros and Cons

8×8 Pros

• Reliable Call Connectivity – Offers a stable VoIP system for businesses with minimal downtime.
• Cloud-Based System – Allows remote and hybrid teams to stay connected.
• Good Call Quality – Generally provides clear audio for calls and conferencing.
• International Calling Capabilities – Supports global communication for businesses with overseas clients.

8×8 Cons

• Poor Customer Support – Long wait times and unhelpful responses when resolving issues.
• Frequent Call Drops & Connectivity Issues – Users report dropped calls and lagging connections.
• Difficult Setup & Onboarding – The system can be complicated to configure, especially for non-technical users.
• Buggy & Glitchy Platform – Users experience software bugs, including problems with call routing and voicemail.
• Unintuitive Interface – Navigation and usability are not user-friendly, making simple tasks cumbersome.
• Limited Texting & Messaging Features – No two-way texting or group messaging, limiting communication options.
• Billing & Cancellation Issues – Complaints about hidden fees, contract obligations, and difficulties canceling services.
• Unreliable Mobile App – The mobile app often crashes, making it hard to stay connected on the go.
• Lack of Advanced Features – No AI-powered tools or automation, making it less competitive compared to alternatives.

JustCall Pros And Cons

JustCall Pros

• Easy to Set Up – Users find the onboarding and setup process straightforward.
• Reliable Call Quality – Offers decent call quality with minimal disruptions for most users.
• Basic Call Management Features – Provides essential calling capabilities for handling business communications.
• Integrations with CRMs – Connects with various customer relationship management tools to streamline workflows.

JustCall Cons

• Frequent Call Drops – Users report experiencing dropped calls, affecting business communication.
• Glitchy and Buggy Platform – The system often lags or crashes, causing workflow disruptions.
• Poor Customer Support – Many users have complained about slow responses and unresolved issues.
• Limited Features for the Price – Customers feel that the platform lacks advanced VoIP features compared to competitors.
• Unreliable SMS Functionality – Text messages are sometimes delayed or fail to send.
• Difficult to Cancel Subscription – Some users face challenges when trying to cancel their plan or get refunds.
• Call Routing Issues – Calls do not always get routed properly, leading to missed or misdirected calls.
• Integration Problems – Users report difficulty in syncing JustCall with their CRM or other business tools.

When To Use 8×8

8×8 is a great VoIP solution for businesses that need a reliable, flexible, and secure communication system. Here’s when it makes the most sense to use it:

Growing Businesses That Need Flexibility

If your business is expanding, you need a phone system that grows with you. 8×8 makes it easy to add new users, set up remote teams, and manage calls from anywhere—all without expensive hardware.

Companies That Work Internationally

If you have clients or teams in different countries, 8×8 offers international calling plans and global data centers. This ensures high-quality calls without worrying about expensive long-distance charges.

Businesses Handling a Lot of Calls

If your company gets a high number of calls daily, 8×8 helps manage them efficiently with features like call routing, auto attendants, and voicemail-to-email. It’s great for customer service teams and call centers.

Businesses That Need Strong Security

For industries like healthcare or finance, keeping customer data safe is crucial. 8×8 provides encryption and compliance with industry standards like HIPAA, so your calls and messages stay protected.

Teams That Use CRM and Business Apps

If your team already works with tools like Salesforce, HubSpot, or Microsoft Teams, 8×8 integrates smoothly. This helps sales and support teams keep track of customer interactions and improve productivity

When To Use JustCall

JustCall is a reliable VoIP solution designed for businesses that prioritize smooth communication, automation, and CRM integration. Here’s when it’s the best choice:

Sales Teams & Call Centers That Need Automation

If your team manages a large number of calls daily, JustCall’s automation tools—such as power dialing, call scheduling, and real-time analytics—can streamline the process. It also integrates with CRMs to automatically log calls, making it easier to track sales performance and follow up efficiently.

Businesses That Communicate Through Multiple Channels

For businesses that engage with customers via calls, SMS, and email, JustCall keeps everything organized in one platform. Support teams can seamlessly manage conversations across different channels while maintaining a complete conversation history for better customer service.

Remote Teams That Need Seamless Connectivity

JustCall’s cloud-based phone system ensures remote employees can stay connected from anywhere. With mobile and desktop apps, teams can make and receive calls on the go. Features like call routing and voicemail-to-email help ensure no communication is missed.

Businesses That Rely on CRM & Helpdesk Integrations

If your business uses tools like Salesforce, HubSpot, Zoho, or Zendesk, JustCall’s integrations help automate workflows. It syncs call logs, customer history, and interactions, reducing manual work while keeping teams organized and improving efficiency.

Emitrr: The better alternative to 8×8 & JustCall

Emitrr Overviews

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and ensure they never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• And more!

Emitrr reviews

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“Great. One of the best communications tools that I have used.”

Source: Capterra

8×8 vs JustCall Frequently Asked Questions

Conclusion

Both 8×8 and JustCall are solid VoIP options, each catering to different business needs. If you’re looking for a comprehensive communication system that includes calling, video meetings, and global coverage, 8×8 is a suitable choice. On the other hand, if you’re a startup or small business seeking a straightforward, budget-friendly VoIP service with robust texting and CRM integration features, JustCall is a solid option.

While 8×8 and JustCall are notable VoIP options, Emitrr offers additional features designed to enhance business communication. Emitrr provides advanced automation, AI-driven insights, and seamless CRM integrations, enabling teams to respond promptly, engage customers effectively, and manage calls and messages with ease. For businesses seeking a VoIP solution that streamlines workflows and enhances communication efficiency, Emitrr is a compelling choice. Try Emitrr today!