Top 7 AI Call Center Software to Streamline, Scale, and Succeed

Introduction

Are you running a call center business and struggling to keep up with rising customer expectations? Long wait times, high AHT, inconsistent customer experiences, and rising operational costs have become a consistent issue in your business. Trust me, you are not alone. With 32% of customers expecting a response within 30 minutes, traditional systems are constantly failing to keep up with rising demand and personalization trends. Here’s when AI in call center software comes in. As per reports, over 80% of call centers are planning to or have already adopted AI to offer their customers a seamless experience. Not only this, as per a report by McKinsey, AI automation can lower operational expenses by as much as 30% by minimizing human involvement in routine tasks.

Challenges Faced By Call Centers

Customer Service Challenges

• High Call Volumes: Sometimes large volume of call can be overwhelming and increase the wait times. This often leads to customer frustration and missed opportunities.

• Low First Call Resolution (FCR): When the issues are not being solved in the first call, the customers have to follow up several times. This wastes resources and reduces satisfaction.

• Inconsistent Customer Experience: Service quality may vary across agents or channels. This inconsistency affects brand trust and loyalty.

• Language and Accent Barriers: Miscommunication due to language or accent differences can lead to misunderstandings. It affects resolution times and customer satisfaction.

Agent-Related Issues

• High Agent Turnover: Frequent staff changes sometimes can increase recruitment and training costs. Not only this it also disrupts service continuity and team morale.

• Insufficient Training: Agents lacking proper training struggle with complex queries. This leads to errors, delays, and poor customer service.

• Multitasking Overload: Managing multiple systems and tasks at once can overwhelm agents. It increases error rates and reduces efficiency.

Technology & Infrastructure Problems

• Outdated Systems: Traditional software slows down operations and lacks modern features. It hampers agent productivity and customer experience.

• Downtime & Technical Glitches: Sometimes, system outages or glitches can interrupt service delivery. These issues can cause delays, lost data, and dissatisfied customers.

• Lack of Omnichannel Support: When customers switch channels, we often don’t have the full context, so they have to repeat themselves. It slows down resolution and frustrates both the customer and us as agents.

Management & Analytics Challenges

• Poor Quality Monitoring: At times, without monitoring tools, it’s hard to track agent performance. This also limits improvement and accountability.

• Inadequate Reporting Tools: Weak analytics hinder decision-making and performance tracking. Managers can’t identify patterns or optimize workflows.

• Difficulty Scaling: As demand grows, some centers can’t scale operations efficiently. This leads to service disruptions and longer wait times.

Compliance & Security Concerns

• Data Privacy Risks: Handling sensitive customer data requires strong security. Weak systems increase the risk of breaches and legal issues.

What is AI in Call Center software?

An AI-driven call center leverages artificial intelligence to provide additional support to call center agents as well as management. AI helps call centers operate more efficiently and smoothly, which in turn also results in improving customer experience. 

AI isn’t for replacing agents or workers; instead, it offers a solution that can help improve the workflow, reduce administrative burden, connect with customers if the agents are not available, and much more. 

How AI Solves These Problems

Solving Customer Service Challenges

• High Call Volumes: Handing high call volumes is difficult for call centers. Here’s when AI comes in and solves this problem. AI chatbots respond to common questions around the clock which allows agents to handle more complex tasks.

• Low First Call Resolution: Low first call resolution can be problematic it can also create a negative image of the business. For this, what AI tool does is that they assist agents in real time by recommending accurate responses or next steps, which in turn increases the chances of resolving issues during the first interaction itself.

• Inconsistent Customer Experience: To reduce the inconsistent customer service, AI is also capable of reviewing the previous interaction to help the agents create consistent as well as effective communication strategies.

• Language Barriers: Language barriers, at times, hamper customer service. AI can translate conversations in real time, which helps eliminate language barriers and helps agents assist customers in multiple languages with ease.

Improving Agent Experience

• High Turnover: High turnover is the biggest problem of call center agents, but AI solves it by monitoring and predicting burnout to suggest balanced scheduling, which helps in maintaining a healthy work environment and reducing employee churn

• Insufficient Training: At times, call center agents are not well trained for real-time scenarios, and here’s when a virtual training bot does its task efficiently.   Virtual training bots simulate real scenarios for practice, while AI identifies knowledge gaps from real calls

• Multitasking Overload: AI is known for excelling in automation, but it’s not limited to automation only. It reduces the multitasking overload by automatically logging calls, summarizing notes, and filling in CRM data, which in turn reduces the burden of manual task. 

Upgrading Technology & Infrastructure

• Outdated Systems: AI-driven platforms replace legacy tools with smart, integrated systems that adapt over time. This modernizes operations and boosts overall performance.

• Poor Integration: Poor integration at times also leads to long calls as agents are involved in switching tabs, but with AI it’s not a problem anymore. AI is capable enough to be integrated with different platforms or systems to ensure a smooth data flow across platforms. 

• Downtime & Glitches: AI anticipates technical issues in advance, helping prevent unexpected outages. This minimizes disruptions and keeps systems running smoothly.

• Lack of Omnichannel Support: It is one of the most problematic issues in call centers, and to solve this, AI enables communication across phone, chat, email, and social media from one place.

Improving Management & Analytics

• Poor Monitoring: Consistent monitoring of the agent performance is key to offering a robust customer service, and AI helps in this by transcribing and evaluating the call to highlight areas that need more training and improvement. 

• Inadequate Reporting: Making data-driven decisions is always a good idea, and AI-powered dashboards excel in offering detailed insights, trends, and forecasts to help you make an informed decision.
  
• Scaling Issues: As your business grows, the demand grows, and to cater to a large customer base, a scalable solution is a must. AI predicts demand patterns and adjusts staffing or bot usage accordingly.’

Boosting Compliance & Security

• Data Privacy: Adhering to industry standards is one of the crucial parts of business, and with AI, it is not a problem. AI can automatically remove or hide sensitive information from recordings and logs. It also detects risks that could lead to non-compliance.
  

Top 7 AI Call Center Software

1. Emitrr
2. Dialpad
3. Talkdesk
4. Cloudtalk
5. Five9
6. Freshdesk
7. Zendesk

1. Emitrr

Emitrr is an all-in-one platform that is best suited for small to mid-sized businesses seeking AI-powered automation in communication. This AI call center software helps handle missed calls, convert voicemails into texts, automate routine responses, and integrate seamlessly with industry-specific tools that make it an ideal solution for various industries. Here’s a quick look at this: 

Emitrr Features

• Set up call trees: Create structured call flows to direct callers to the right department or individual.
• Set up call groups with multiple extensions/team members: Route incoming calls to specific groups of team members with shared extensions.
• Define call routing rules for each call queue group: Customize how calls are handled based on group priorities and availability.
• Set up multiple extensions: Assign unique extensions for different employees or teams to streamline communication.
• Define how your VoIP functions during and after hours: Configure distinct call handling settings for business hours and off-hours.
• Call recording settings – Enable or disable automatic recording of calls as per your requirements.
• Set up call forwarding rules for each user/extension: Designate where calls should forward when users are unavailable.
• Add new numbers, teams, or locations easily: Expand your VoIP setup by quickly adding additional numbers, teams, or office locations.
• Access Emitrr’s cloud phone on any desktop or app: Enjoy seamless communication without being tied to a physical phone system.
• Sync with internal team members using extensions with direct dial: Simplify internal communication with direct dialing through extensions.
• Leverage advanced analytics: Analyze metrics like average handling time, missed calls, and response times to enhance performance.
• Engage in one-on-one conversations with users: Communicate individually with customers for personalized interactions.
• Send group texts and mass texts to customers: Reach multiple customers at once with group or bulk text messaging.
• Allow customers to book their own appointments: Enable clients to schedule appointments online at their convenience.
• Set up SMS marketing campaigns: Launch targeted text message campaigns to promote your business.
• Engage in secure text messaging with recipients: Ensure safe and private communication with encrypted messaging.
• Schedule text messages for later: Plan and send messages at the most effective times for your audience.
• Assign conversations to team members and add notes for context: Delegate customer inquiries with added notes to provide full context.
• Send an automated text message whenever you miss a call: Notify customers instantly with a text when their call isn’t answered.
• Send review requests via text message: Request customer feedback with convenient SMS-based review prompts.

Emitrr Pros

• Excellent call quality: Ensure crystal-clear audio for seamless communication.
• Intuitive platform: Enjoy an easy-to-navigate interface designed for user convenience.
• Advanced texting capabilities: Utilize powerful text messaging features for personalized and efficient communication.
• Excellent support staff: Rely on responsive and knowledgeable customer service for timely assistance.

Emitrr Cons

• More advanced VoIP features are yet to be launched. 

Emitrr Pricing

• For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• And more!

Emitrr Customer Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS 

Emitrr Ratings

• Capterra – 4.8 / 5
• G2 – 4.7 / 5

Emitrr Reviews

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“Great. One of the best communications tools that I have used.”

Source: Capterra

2. Dialpad

Dialpad is an AI-driven cloud communication platform and business call center software that offers the latest VoIP technology, that is ideal for businesses looking for voice intelligence and real-time insights. Here’s a quick look at this AI call center software:

Dialpad Features

• Call routing: Direct incoming calls to the right department or individual based on set rules.
• Call monitoring: Observing calls in real-time to ensure quality and provide support when necessary.
• Call conferencing: Allowing multiple participants to join and communicate in a single call for collaborative discussions.
• Call recording: Capturing calls for review, training, or compliance purposes.
• Call center management: Overseeing call center operations, including staff, performance, and workflows.
• Voicemail: A system that allows callers to leave recorded messages when the recipient is unavailable.
• Custom IVR (Interactive Voice Response): Tailoring automated phone systems to guide callers through a menu based on their needs.

Dialpad Pros

• System sound clarity: Offers clear audio quality for both voice and video calls.
• Voice AI feature: Incorporates AI technology to enhance communication, such as transcribing calls and analyzing conversations.
• Ease of Use: User-friendly interface, making it easy for users to set up and navigate the platform.
• Precise transcription: Provides accurate transcriptions of calls for easy reference and documentation.

Dialpad Cons

• Integration issues: Challenges with connecting Dialpad to other software and systems.
• Limited features: Lacks some advanced functionalities available in competing platforms.
• False advertising: The platform’s marketing may not align with the actual features or services provided.
• Cancellation issues: Difficulties or complications when attempting to cancel the service.
• Hidden fees: Unexpected charges or fees not clearly disclosed during the sign-up process.

Dialpad Pricing

Dialpad offers three pricing options:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

Dialpad integrates with various CRM tools, including:

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho
• And more!

Dialpad Customer Support Channels

• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

Dialpad Ratings

• Capterra: 4.2/5
• G2: 4.4/5

Dialpad Reviews

“Tactics DO Not Sign UP-Beware Deceptive Sales”

“Overcharged for Months with No Resolution – Terrible Customer Service!”

Source: Capterra

3. Talkdesk

The Talkdesk platform is characterized by its workflows driven by AI, self-service bots, and predictive analytics. It provides a scalable solution with features of an enterprise level along with industry industry-specific solution. This AI call center software provides a powerful customer experience on multiple channels. Here’s a brief glance at this AI call center software:

Talkdesk Features

• Auto-Dialer: A tool that automatically dials phone numbers from a list and connects the call to an available agent once answered, improving outbound call efficiency.
• Automated Routing: A system that directs incoming calls to the appropriate agent or department based on predefined rules such as skills, availability, or urgency.
• Automatic Outbound Dialer: A system that automatically dials outbound calls from a list of numbers and connects them to agents when answered, enhancing call center productivity.
• Blended Call Center: A call center that manages both inbound and outbound calls, where agents handle both types of calls based on needs.
• CRM (Customer Relationship Management): A software solution that manages and analyzes customer interactions, data, and relationships to improve customer service, sales, and overall business strategies..
• Call Screening: A feature that allows agents to assess calls before answering, helping to prioritize important calls or block spam.
• Call Scripting: Predefined conversation guidelines that agents follow to ensure consistent and effective communication with customers.
• Call Tagging: Adding labels or tags to calls based on their content, customer issue, or priority to track and manage them more efficiently.
• Contact Database: A centralized system or tool used to store and manage information on customers, leads, and contacts for easy access and organization.
• Contact Management: The process of organizing and tracking interactions with contacts, ensuring that communication is personalized and efficient.
• Customer Database: A repository of detailed information about customers, including personal data, transaction history, and communication records, used to enhance service and engagement.

Talkdesk Pros

• Reliable Calls: The call reliability has been excellent, which made the transition to remote work smoother and more efficient.
• Easy Salesforce Integration and Great Training: Customers also say that integration with Salesforce is seamless, and the training provided by the Talkdesk team has been fantastic, along with excellent customer support.
• Great Configuration and User Interface: Configuration is easy, the built-in reports are helpful, and the user interface is modern and intuitive.
• Excellent Customer Success Management: The customer success team is exceptional, always innovating and looking for new, more effective ways to enhance the platform’s capabilities.

Talkdesk Cons

• App Issues and Slow Response Time: Sometimes the app has performance issues, and customers end up having to use it through the website, or it’s too slow to answer calls on time.
• Headset Compatibility Issues: Some headphones don’t work properly with the app, which makes it frustrating to take notes during calls.
• Incompatibility with Google Voice: Talkdesk isn’t compatible with Google Voice, which resulted in lost clients due to this oversight.
• Frustrating Support Fixes: The resolution provided to fix issues often make things worse, which has led users to regret choosing Talkdesk for their needs.

Talkdesk Pricing

• CX Cloud Essentials Plan: $85/user/month 
• CX Cloud Digital Essentials Plan: $85/user/month
• CX Cloud Elevate Plan: $115/user/month
• CX Cloud Elite Plan: $145/user/month

Talkdesk Integrations

Talkdesk integrates with various third-party apps and software, including:

• Slack
• Rippling
• Shopify
• Zoho
• Freshdesk
• Piperdrive
• Nimble
• Intercom
• Userlike

Talkdesk Customer Support Channels

• Knowledge Base
• Live Chat
• Email/Help Desk
• Phone Support

Talkdesk Reviews and Ratings

Talkdesk has a 4.5 star rating on Capterra. 

“Support and Billing needs too much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money.”

“Lack of search function for the calls is one of the biggest pain points. You need to go through all the chats and find the one you are looking for, Instead of just having a search bar that would allow you to search calls to a specific number. Other things could be the issue with some providers, causing trouble to make calls”

Source: Capterra

4. Cloudtalk

Cloudtalk is an ideal solution for sales as well as support teams that are in search of global calling features. It offers a cloud-based phone system that is equipped with AI features that include call routing, speech analytics, and call transcription. Let’s have a quick look at this AI call center software:

CloudTalk Features

• Internet-Based Phone System – A flexible and scalable VoIP solution that lets businesses handle calls from anywhere without traditional phone lines.
• Smart Call Routing – Automatically directs callers to the best available agent based on their needs, location, and expertise for a smoother experience.
• Call Recording & Monitoring – Saves call recordings for training, compliance, and quality checks, while allowing supervisors to give real-time feedback.
• Interactive Voice Response (IVR) – Custom call menus help customers reach the right department quickly, reducing wait times.
• Live Analytics & Reports – Tracks call activity, agent performance, and customer interactions to improve service and decision-making.

CloudTalk Pros

• User-Friendly Platform – Simple and easy-to-navigate, making setup and daily operations smooth even for non-technical users.
• Grows with Your Business – Scalable features support startups and growing companies, adapting to their evolving needs.
• Detailed Analytics – Provides in-depth insights to monitor team performance and customer engagement.
• Great for Remote Teams – Works on multiple devices, making it ideal for businesses with remote or hybrid work models.
• Integrates with Popular Tools – Seamlessly connects with CRM and help desk software to improve workflow efficiency.

CloudTalk Cons

• Call Quality Depends on Internet – In areas with weak internet, users may experience occasional call drops or delays.
• Limited Features in Basic Plans – More advanced customization and features are only available in higher-tier pricing plans, which may not suit smaller businesses.

Cloudtalk Pricing

• The most basic VoIP and analytics features plan costs about $25 per user/month.

Cloudtalk Integrations

This cloud-based telephony solution can be integrated with various third party solutions: 

• Slack
• Salesforce Sales Cloud
• Shopify
• Hubspot CRM
• Zoho CRM
• Zapier
• Freshdesk
• Pipedrive

Cloudtalk Reviews

“The phone application needs more work. Doesn’t seem to “ring” unless the app is open. Would love to have more mobility since working remote.”

“The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.”

Source: Capterra 

Cloudtalk Support Channels

• 24/7 Live Chat Support
• Email Support
• Help Center & Knowledge Base
• Community Forum
• Phone Support (Available on Higher Plans)
• Video Tutorials & Webinars

5. Five9

Five9 leverages advanced AI, predictive dialing as well as multichannel capabilities to help businesses streamline their communication, along with improving agent productivity. This AI call center software is known for its cloud-based contact center that is specifically designed to revolutionize customer service. 

Five9 Key Features

• AI-Powered Routing & Automation: Utilizes intelligent call routing and predictive dialing to connect customers with the right agents, while automating routine tasks to boost efficiency.
• Omnichannel Support: Integrates voice, email, chat, SMS, and social media channels into a unified platform, ensuring consistent customer interactions across all touchpoints.
• Advanced Analytics & Reporting: Offers real-time dashboards and comprehensive reporting tools to monitor performance, track KPIs, and make data-driven decisions.
• Workforce Management: Includes tools for scheduling, monitoring, and coaching agents, helping optimize staffing and improve overall productivity.
• CRM & Third-Party Integrations: Seamlessly connects with leading CRM systems such as Salesforce, as well as other business applications, to provide a 360° view of customer interactions.

Five9 Pros

• Robust Feature Set: Provides a comprehensive suite of tools for both inbound and outbound contact center operations.
• Scalability: As a cloud-based platform, Five9 easily scales with your business needs, from small teams to large enterprises.
• Advanced AI Capabilities: Leverages artificial intelligence to streamline processes and enhance call routing and customer engagement.
• User-Friendly Interface: Features intuitive dashboards and reporting tools that simplify daily operations for agents and managers alike.
• Reliable Performance: Recognized for delivering consistent call quality and high system uptime.

Five9 Cons

• Pricing: The solution can be on the higher end, particularly for smaller organizations or those with tight budgets.
• Implementation Complexity: Customizing and integrating Five9 with existing systems may require dedicated resources and time.
• Integration Challenges: Some users have reported occasional difficulties integrating with legacy systems or non-standard applications.

Five9 Pricing

The Digital and Core plans are both priced at $119 per user/month, with the Digital Plan focusing on digital channels and the Core Plan offering voice features. The Premium, Optimum, and Ultimate plans are quote-based. 

Five9 Integrations

• Salesforce
• Microsoft Dynamics
• Zendesk
• Oracle

Five9 Ratings & Reviews

Five9 has a customer rating of 4.2 on Capterra and 4.1 on G2.

“Easy to use and with a great reporting system to keep track of KPIs and time management, and best leads tools for call cal ca; calling og prograded.”

“Five9 was the most difficult program I have ever had to install on my desk top . And then when I closed for the night it took a mountain moved to open it up daily.”

Source: Capterra

Five9 Support Channels

• Phone Support
• Email Support
• Live Chat
• Online Knowledge Base

6. Freshdesk

Freshdesk is an AI powered helpdesk system that is known for its ease of use as well as omnichannel support. It offers features such as ticket management, multi channel support, automated response. It supports voice, email, chat, and social media interactions to help teams deliver a robust customer satisfaction experience. 

Freshdesk Key Features

• Ticket Management: Efficiently capture, organize, and track customer issues through an intuitive ticketing system, ensuring no query goes unresolved.
• Multi-Channel Support: Provides seamless customer support via email, phone, chat, social media, and more, all within a unified platform.
• Automation & Workflows: Automate repetitive tasks and set up custom workflows to enhance agent productivity and ensure timely resolutions.
• Knowledge Base: Empower customers with a self-service portal featuring FAQs, tutorials, and articles to quickly find answers.
• SLA Management: Set service level agreements and automated alerts to guarantee that customer issues are resolved within defined timeframes.
• Customizable Dashboards & Reporting: Gain real-time insights into performance metrics and customer satisfaction with robust analytics and customizable reports.

Freshdesk Pros

• User-Friendly Interface: Intuitive design that simplifies onboarding and daily use for support teams.
• Scalable & Flexible: Suitable for businesses of all sizes, from startups to large enterprises, with plans that grow as your needs evolve.
• Comprehensive Multi-Channel Support: Manage customer interactions from various channels within one centralized platform.
• Strong Automation Capabilities: Reduces manual workload and speeds up ticket resolution with automated workflows.
• Seamless Integrations: Easily connects with popular CRM systems, collaboration tools, and other business applications via the Freshworks Marketplace.

Freshdesk Cons

• Advanced Features on Higher Tiers: Some sophisticated functionalities require upgrading to higher-tier plans.
• Customization Limitations: While flexible, certain customization options may be restricted based on the selected plan.
• Performance Considerations: Handling very high volumes of tickets may sometimes affect performance for larger organizations.

Freshdesk Pricing

Freshdesk pricing starts from $15 USD, with a free plan and enterprise plan available.

Freshdesk Integrations

• Salesforce
• HubSpot
• Microsoft Teams
• Slack

Freshdesk Ratings & Reviews

Freshdesk has an overall customer rating of 4.5 on Capterra and 4.4 on G2.

“Freshdesk is a smart, easy-to-use, and intuitive business solution. The user interface is clean, which makes it easier to concentrate on giving a proper response.”

“Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant ! update pop ups when nothing has actually changed.

Source: Capterra

Freshdesk Support Channels

• Live Chat
• Email Support
• Phone Support
• Knowledge Base

7. Zendesk

An AI-powered platform that offers extensive customer service features. The robust features offered by this AI call center software include intelligent ticket routing, AI-driven bots, and robust analytics. Not only this, the platform is capable of integrating with other advanced platforms. Let’s have a look at the other aspects of this AI call center software:

Zendesk Key Features

• Omnichannel Support: Effortlessly manage customer interactions across multiple channels for a unified support experience.
• Ticketing System: Organize and track all inquiries from various sources within a centralized ticketing platform to ensure prompt resolution.
• Knowledge Base: Provide customers with a self-service portal filled with FAQs and tutorials to quickly find answers on their own.
• Call Center Features: Support both inbound and outbound calling with advanced functionalities like call routing, IVR, and call recording.
• Automation & Triggers: Streamline repetitive tasks such as ticket assignment and automated responses to save agent time and improve efficiency.
• AI-Powered Features: Utilize AI-driven tools—such as chatbots and sentiment analysis—to enhance customer interactions and boost support productivity.
• Reporting & Analytics: Access detailed dashboards and reports to monitor key metrics, track trends, and assess customer satisfaction.

Zendesk Pros

• Ease of Use: The intuitive interface ensures quick adoption, even for teams with limited technical expertise.
• Scalable for Any Business: Designed to accommodate organizations of all sizes, from small startups to large enterprises.
• Focused on Customer Experience: Centralizes all interactions, enabling a consistent and high-quality support experience across channels.
• Extensive Integrations: Connects with a wide range of business applications, improving workflow efficiency and data consistency.

Zendesk Cons

• Pricing: The cost can be prohibitive for smaller businesses or those with tight budgets.
• Learning Curve for Advanced Features: While the platform is user-friendly, leveraging its more sophisticated capabilities may require additional training.
• Limited Customization on Lower Plans: Advanced customization options are often reserved for higher-tier plans, limiting flexibility for entry-level users.

Zendesk Pricing

Zendesk Talk pricing starts at $19 per agent per month for support teams, with higher-tier plans available up to $99 per agent per month.

Zendesk Integrations

• Salesforce
• Google Workspace
• Slack
• Shopify
• Zapier
• Zoom
• Jira

Zendesk Ratings & Reviews

ZenDesk Talk has an overall customer rating of 4.4 on Capterra and 4.3 on G2.

“I like the way Zendesk is handling the Support tickets, Live chats, and messages & providing a lot of options to analyze the data on their end or extract the data via API & analyze on our end.”

“Lack of Option for extracting some of the data via API which is available in their website Dashboard.”

Source: Capterra 

Zendesk Support Channels

• Live Chat
• Email Support
• Phone Support

Best Practices to Utilize AI Call Center Software

With so many options available in the market, it is always a good idea to follow the best practices for including AI in your call center. We have curated a list of four best practices that you can follow: 

Human in the Loop

There’s a no doubt that AI can do all the heavy lifting even for critical tasks such as creating knowledge, analyzing data, etc. but one thing you need to know is it is not a replacement for human workforce, you need to combine AI with human expertise to get the best results for your contact center. AI is not a substitute for human intelligence instead a cooperative tool to enhance the true expertise of agents. 

Build a Reliable Knowledge Infrastructure for AI

AI depends on certain information to utilize it whenever required. It is important for you to maintain a well-structured knowledge base to make sure that AI-powered tools can provide correct, updated, and relevant information to customers whenever they reach out. To ensure that AI offers a better, seamless experience to your customers, you need to have a reliable knowledge infrastructure in place.

Start with Low-Hanging Fruit

If you are a newbie to AI tools, what you can do is you can start with the implementation of AI for tasks that are manual, repetitive, and time-consuming. This will give you the experience and expertise using AI that too without any disruption to your call center workflow. 

Start Small and Scale Up

Starting small is always to best idea to get a fair idea of how AI works and testing the efficiency of the AI tool. You can start by using it as a pilot program in a controlled environment, maybe with one department, a specific type of customer query, or during a particular shift. This way, you reduce risk, learn as you go, and make adjustments based on real feedback.

Why Emitrr is the best AI Call Center Software

Emitrr is the best call center software if an all-in-one solution for your call center. This platform is an excellent solution if you are a business and looking for an affordable yet extensive platform that is affordable, feature-rich and offers you unparalleled support. Let’s have a look at the key features of this platform that make it stand out among the rest. 

Offerings That Set Emitrr Apart:

Designed for Small and Service-Based Businesses

Emitrr AI is specifically designed to serve the unique needs of small to medium-sized businesses. Whether you are into healthcare, a medspa, or a home service business, it supports all kinds of businesses and industries. It is not only flexible but also scalable for businesses that are growing. 

AI-Driven Voice Features and Automation

Emitrr AI, the best AI call center software, harnesses the power of AI in automating routine tasks, which include features such as answering calls, routing to the right department, and capturing customer intent. This not only reduces the workload of agents but also automates the day-to-day workflow. 

Automated Reminders, Follow-Ups, and Review Requests

Emitrr AI excels at automation and helps businesses stay ahead of their competition. Be it an automated reminder, follow-up after service, or even prompts for online reviews it handles all the tasks efficiently without any human intervention. This not only boosts customer satisfaction but also improves retention and online reputation.

Hassle-Free Setup and Onboarding

There are systems and AI tools that take weeks to set up, but Emitrr AI, on the other hand, offers you a seamless experience by giving you a hassle-free setup and onboarding. And the cherry on the top is that there’s no extra fee for the setup. With Emitrr AI, businesses can get up and running quickly with minimal downtime. 

Comprehensive Call Analytics and Reporting

One of the important features of any AI system is its capability to offer detailed insights into various aspects of the business. Emitrr knows this, hence Emitrr AI offers a platform that can monitor the call, call performance, including missed call rates, average handling time, and agent productivity, and give a detailed overview of every aspect that is important for your business. 

Integrates with 1,000+ Popular Tools and Platforms

AI tools are built for integrating with other software!! And Emitrr AI offers you the capability to be integrated with 1000+ third-party platforms, which also means that with the adoption of Emitrr AI, you no longer need to switch between tabs and offer a seamless customer experience. 

Exceptional Support and Onboarding Guidance

Emitrr doesn’t just give you software, it also provides a support system. Their team walks you through every step, from implementation to everyday usage, ensuring you’re never left in the dark if issues arise.

Missed Call Text Automation for Rapid Lead Engagement

Missed call also means missed opportunities, and Emitrr AI knows this problem faced by businesses. Hence, to help you out, it offers a feature known as missed call to text, which means if a customer calls and no one picks up, Emitrr can automatically send a follow-up text so that no leads slip through the cracks. 

Centralized Communication Hub for Team Collaboration

Emitrr AI offers you a solution that can give you a centralized dashboard where you can see all customer messages, calls, and text messages. With a centralized dashboard, teams can easily collaborate, assign conversations, and maintain continuity without confusion or duplication.

Scalable Solution to Support Business Growth

Businesses are constantly expanding and growing, and Emitrr understands this; hence, it offers you a solution that grows with you. It is specially designed to scale, which also means you can add more users, features, or automation rules as needed, without switching platforms.

Meets Industry Compliance and Standards

Emitrr adheres to relevant industry regulations, including data protection and communication standards. This ensures that businesses remain compliant while using modern communication tools.

FAQ

Conclusion

As already mentioned in the article, where customers are expecting faster response times, AI can be a game changer for your call center business and take it to the next level. If you are a newbie to AI or looking for a change and want a tool that can transform your contact center, Emitrr AI is your solution. Whether you are a growing enterprise or a small business, Emitrr offers an all-in-one solution without breaking the bank.  

Stop wasting time on manual tasks. Say goodbye to repetitive work. Say hello to smart automation with Emitrr AI. Book your demo now and discover how Emitrr can transform your call center into an efficiency powerhouse!