Aircall vs JustCall vs Emitrr: Which is the Better VoIP Solution?

Introduction

Business communication plays a key role in keeping teams connected, improving customer interactions, and ensuring smooth operations. For small businesses, choosing the right VoIP phone system is essential—it helps streamline calls, enhances collaboration, and provides the flexibility to work from anywhere.

Two popular options, Aircall and JustCall, offer a range of features for handling calls, messaging, and team coordination. This blog breaks down their differences, the benefits of using VoIP, and how they cater to small business needs.

Emitrr steps in as a smarter alternative, offering advanced automation, seamless VoIP integration, and 24/7 support to simplify business communication. Let us compare these platforms and find the best fit for your needs.

What is Aircall?

Aircall is a cloud-based VoIP phone system designed for businesses to streamline communication and customer interactions. It offers features like call routing, IVR, analytics, and CRM integrations to enhance team collaboration and efficiency. With a user-friendly interface and flexible setup, Aircall helps businesses manage inbound and outbound calls seamlessly while ensuring high call quality.

What is JustCall?

JustCall is a cloud-based phone system for sales and support teams, offering VoIP services with call routing, call forwarding, and SMS capabilities. It integrates with CRMs and helpdesk software, helping businesses streamline communication and track interactions efficiently. With automation features and a focus on remote teams, it aims to enhance productivity and customer engagement.

Aircall vs. JustCall: Feature Comparison

Let’s explore a detailed comparison of the features offered by both platforms, examining them one by one:

Aircall Features

• Call Forwarding – Redirect incoming calls to another number, ensuring seamless connectivity even when agents are unavailable.
• Call Routing – Automatically direct calls to the appropriate team or department based on predefined rules, optimizing customer interactions.
• Call Queuing – Manage high call volumes efficiently by placing callers in a queue until an agent is available.
• IVR Menu/Call Tree – Interactive voice response system that helps callers navigate self-service options before reaching an agent, improving efficiency.
• Call Recording – Record calls for quality monitoring, training, and compliance purposes.
• Call Conferencing – Facilitate multi-party calls for team collaboration or customer discussions.
• User Extensions – Assign unique extensions to employees for easy internal communication.
• Multi-location Set Up – Supports businesses with multiple locations, ensuring a seamless communication system across offices.
• Auto Attendants – Automate call handling with pre-recorded messages and menu options to direct calls efficiently.
• Voicemail Transcription – Convert voicemail messages into text, allowing users to quickly read messages instead of listening to them.

JustCall Features

• Call Forwarding & Routing – Ensures calls are directed to the right team members or devices for seamless communication.
• Call Recording – Allows users to record calls for training, compliance, and quality assurance.
• Call Conferencing – Supports multi-party calling to facilitate team discussions and customer interactions.
• User Extensions – Assigns unique extensions to team members for efficient internal and external communication.
• Business Hours Setup – Configures availability settings to manage incoming calls during working and non-working hours.
• Auto Attendants – Automates call handling and directs callers to the appropriate department.
• Two-Way Texting & Group Texting – Enables sending and receiving SMS messages, including team-wide messaging.
• Broadcast/Bulk SMS (Limited) – Supports mass messaging for customer outreach and engagement.

Here is a quick comparison of the features of Aircall, JustCall, and Emitrr:

Features	Aircall	JustCall	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	Yes	No	Yes
Call Queuing Groups	Yes	No	Yes
IVR Menu/Call Tree	Yes	No	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	Yes	Yes	Yes
Business Working Hours Set Up	Yes	Yes	Yes
Multi-location Set Up	Yes	No	Yes
Auto Attendants	Yes	Yes	Yes
Missed call to text	No	No	Yes
Two-way texting	No	No	Yes
Group Texting	No	Yes	Yes
Webchat-to-Text	No	Yes	Yes
Team Chat	No	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	No	Yes
Auto-Responders	Yes	No	Yes
AI Receptionist	No	No	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	No	Limited	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Aircall vs. JustCall: Pricing Comparison

Here’s a pricing comparison of Aircall and JustCall to help you determine which platform offers the best value for your needs. Let’s start with Aircall:

Aircall Pricing

Aircall keeps its pricing model simple, offering three main plans along with optional add-ons:

• Essentials – Starts at $40 per license 
• Professional – Starts at $70 per license
• Custom – Contact support team
• Add-ons – Aircall AI and Analytics+

Aircall’s pricing is structured for scalability, with essential features in its base plan and advanced functionalities in higher tiers or as add-ons.

JustCall Pricing

JustCall offers pricing plans across three categories:  

• Essentials 
• Team 
• Pro 
• Business

JustCall Pricing starts from $19 per user per month and goes higher as you choose their respective plans. These categories include call recording, Voicemail, power dialer, and more. 

Aircall vs. JustCall: Pros and Cons

Let’s explore the pros and cons of Aircall and JustCall to determine which suits your business needs best:

Aircall Pros

• Easy Setup & Cloud-Based – Aircall is a cloud-based solution, making it easy to set up and use without requiring complex hardware.
• Good Call Quality – Provides clear and reliable call quality, ensuring smooth communication.
• Call Routing & IVR – Offers call routing and IVR menus to help businesses efficiently manage incoming calls.
• Integrations with Popular Tools – Connects with CRM and helpdesk platforms like HubSpot, Salesforce, and Zendesk.

Aircall Cons

• Limited Integrations – Aircall does not offer as many third-party integrations as some competitors, which may limit workflow automation.
• High Price – The pricing is on the higher side compared to other VoIP solutions, making it less budget-friendly.
• Contract Requirement – Users are required to commit to contracts, which reduces flexibility for businesses looking for month-to-month plans.
• Unethical Billing Practices – Some users have reported billing issues, including unexpected charges and difficulty canceling services.
• Unstable Connection – Frequent connectivity issues can disrupt calls and impact business communication.
• Poor Call Quality – Users have experienced low call clarity, leading to frustration during important conversations.
• Buggy Platform – The software has several bugs that make it unreliable for seamless business operations.
• Difficult to Use – Performing simple tasks can be complicated due to a less intuitive user interface.
• Call Delays – There are frequent lags in calls, causing interruptions in conversations.
• Glitchy Dashboard – The dashboard often malfunctions, making it difficult for users to access important call data.
• Weak Customer Support – Users have reported slow and ineffective customer support, making issue resolution difficult.

JustCall Pros

• Easy to Set Up – Users find the onboarding and setup process straightforward.
• Reliable Call Quality – Offers decent call quality with minimal disruptions for most users.
• Basic Call Management Features – Provides essential calling capabilities for handling business communications.
• Integrations with CRMs – Connects with various customer relationship management tools to streamline workflows.

JustCall Cons

• Frequent Call Drops – Users report experiencing dropped calls, affecting business communication.
• Glitchy and Buggy Platform – The system often lags or crashes, causing workflow disruptions.
• Poor Customer Support – Many users have complained about slow responses and unresolved issues.
• Limited Features for the Price – Customers feel that the platform lacks advanced VoIP features compared to competitors.
• Unreliable SMS Functionality – Text messages are sometimes delayed or fail to send.
• Difficult to Cancel Subscription – Some users face challenges when trying to cancel their plan or get refunds.
• Call Routing Issues – Calls do not always get routed properly, leading to missed or misdirected calls.
• Integration Problems – Users report difficulty in syncing JustCall with their CRM or other business tools.

When to use Aircall?

Aircall is an ideal choice for businesses that rely heavily on outbound calling and need flexible communication tools. It works particularly well for:

• High-volume Texting – Unlike RingCentral and other competitors, Aircall does not impose SMS limits, making it ideal for businesses that need to send a large number of messages.
• Sales and Customer Support – With features like an auto dialer and interactive voice response (IVR), Aircall efficiently manages complex call routing and large outbound call lists, ensuring smooth communication with customers.
• Small to Medium-sized Call Centers – If your team needs a professional call management system but doesn’t require the full-scale automation and high costs of an enterprise-level contact center, Aircall offers a balanced solution with essential features at a more affordable price.

When to use JustCall?

JustCall is a powerful choice for businesses looking to enhance customer interactions and streamline communication. It is especially beneficial for:

Sales and Customer Engagement – Reach more leads, have meaningful conversations, and automate follow-ups to keep your sales pipeline moving smoothly.

Seamless CRM Integration – Automatically sync customer interactions with your CRM, giving your team easy access to call logs, recordings, and key insights—all in one place.

Performance Tracking – Use call recordings and activity logs to monitor team performance, identify areas for improvement, and enhance training for better results.

Emitrr: The Better Alternative to Aircall and JustCall

Emitrr is powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system. 

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – The AI receptionist answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Bulk texting sends thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are two pricing plans: Standard and Professional. 

Standard Plan

• Annually: $20 per user per month
• Monthly: $25 per user per month

Professional Plan

• Annually: $25 per user per month
• Monthly: $30 per user per month

Emitrr Integrations

Emitrr integrates with over 1000+ CRM systems, making automation and customer engagement effortless by eliminating manual work and boosting efficiency.

Integrations include:

• Zapier
• Mailchimp 
• HubSpot
• AthenaHealth
• Denticon
• Curve Hero
• Dentrix
• Dentrix Enterprise
• Dentrix Ascend
• Dolphin
• DrChrono
• eClinicalWorks
• Eaglesoft
• OpenDental
• Orthotrac
• Kareo
• Practiceworks
• Acuity Scheduling
• HousecallPro

Emitrr Reviews

Emitrr has a customer rating of 4.8 on Capterra and 4.7 on G2, and here’s what customers are saying about it:

“Overall the communication has been awesome and everyone is super helpful. The app I’m on the fence about.”

“Working with Emitrr has been a pleasure. Love the features it offers and how easy it is to use.”

Source: Capterra

Aircall vs. JustCall: Frequently Asked Questions

Conclusion

Finding the right phone system comes down to what works best for your business. Aircall and JustCall each have their strengths, whether it’s handling customer support or managing sales calls. It all depends on what fits your workflow and communication needs.

If you’re looking for something more flexible and tailored to your business, Emitrr is worth exploring. Schedule a free demo today and see how it can make business communication easier and more efficient.