Aircall Vs OpenPhone Vs Emitrr: Which Is The Better VoIP Solution?

Introduction

Are you a business looking for an intelligent VoIP solution but are confused between Aircall and OpenPhone? Well, Now you need to broaden your horizons and explore what each of these platforms has to offer. In this blog, we will help you get an extensive understanding of Aircall and Openphone, and draw a comparison based on their features, pricing, pros, cons, and more. So stay tuned to make an informed choice! 

What is Aircall?

Aircall is a cloud-based VoIP phone system designed for businesses to streamline communication and customer interactions. It offers features like call routing, IVR, analytics, and CRM integrations to enhance team collaboration and efficiency. With a user-friendly interface and flexible setup, Aircall helps businesses manage inbound and outbound calls seamlessly while ensuring high call quality.

What is OpenPhone?

OpenPhone is a modern VoIP solution designed for startups, small businesses, and remote teams. It provides a business phone number that works on desktops and mobile devices, allowing seamless communication. OpenPhone focuses on simplicity, ease of use, and affordability while offering key VoIP and messaging features to streamline business communication.

Aircall vs OpenPhone: Feature comparison

Let’s dive into a detailed comparison of the features offered by both platforms, examining them one by one:

Aircall Features

• Call Forwarding – Redirect incoming calls to another number, ensuring seamless connectivity even when agents are unavailable.
• Call Routing – Automatically routes calls to the appropriate team or department based on predefined rules, optimizing customer interactions.
• Call Queuing – Manage high call volumes efficiently by placing callers in a queue until an agent is available.
• IVR Menu/Call Tree – Interactive voice response system that helps callers navigate self-service options before reaching an agent, improving efficiency.
• Call Recording – Record calls for quality monitoring, training, and compliance purposes.
• Call Conferencing – Facilitate multi-party calls for team collaboration or customer discussions.
• User Extensions – Assign unique extensions to employees for easy internal communication.
• Multi-location Set Up – Supports businesses with multiple locations, ensuring a seamless communication system across offices.
• Auto Attendants – Automate call handling with pre-recorded messages and menu options to direct calls efficiently.
• Voicemail Transcription – Convert voicemail messages into text, allowing users to quickly read messages instead of listening to them.

OpenPhone Features

• Call Forwarding & Routing – Ensures incoming calls are directed to the right person or department, enhancing call management.
• Call Queuing & Groups – Organizes incoming calls into queues and assigns them to groups for efficient handling.
• IVR Menu/Call Tree – Helps callers navigate through automated menus to reach the appropriate contact.
• Call Recording – Enables businesses to record conversations for compliance, training, and reference.
• Call Conferencing – Supports multi-party calls for team collaboration and client discussions.
• Voicemail Transcription – Converts voicemail messages into text for easy review and accessibility.
• Two-Way Texting – Allows businesses to send and receive messages, facilitating better customer engagement.
• Auto-Responders & Scheduled Messaging – Set automated replies and schedule texts for better engagement.
• Multi-User Collaboration – Share phone numbers among team members for efficient call handling.

Here is a quick comparison of the features of Aircall, OpenPhone, and Emitrr:

Features	Aircall	OpenPhone	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	Yes	Yes	Yes
Call Queuing Groups	Yes	Yes	Yes
IVR Menu/ Call Tree	Yes	Yes	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	Yes	No	Yes
Business Working Hours Set Up	Yes	No	Yes
Multi-location Set Up	Yes	Limited	Yes
Auto Attendants	Yes	No	Yes
AI Receptionist	Yes	No	Yes
Missed call to text	No	No	Yes
Two-way texting	No	Yes	Yes
Group Texting	No	No	Yes
Webchat-to-Text	No	No	Yes
Team Chat	No	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	Yes	Yes
Auto-responders	Yes	No	Yes
AI Receptionist	No	No	Yes
Schedule-based texting	No	Limited	Yes
Broadcast/Bulk SMS	No	No	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Aircall vs OpenPhone: Pricing comparison

Here’s a pricing comparison of Aircall and OpenPhone to help you determine which platform offers the best value for your needs, let’s start with Aircall:

Aircall Pricing

Aircall Office offers three pricing plans tailored for businesses of all sizes which start from $40 per user per month: 

• Essentials
• Professional
• Custom

OpenPhone Pricing

OpenPhone offers three pricing plans tailored for businesses of all sizes which start from $15 per user per month:

• Starter
• Business
• Scale

Aircall vs OpenPhone: Pros and cons

Let’s explore the pros and cons of Aircall and OpenPhone to find out which platform suits your needs best:

Aircall Pros

• Easy Setup & Cloud-Based – Aircall is a cloud-based solution, making it easy to set up and use without requiring complex hardware.
• Good Call Quality – Provides clear and reliable call quality, ensuring smooth communication.
• Call Routing & IVR – Offers call routing and IVR menus to help businesses efficiently manage incoming calls.
• Integrations with Popular Tools – Connects with CRM and helpdesk platforms like HubSpot, Salesforce, and Zendesk.

Aircall Cons

• Limited Integrations – Aircall does not offer as many third-party integrations as some competitors, which may limit workflow automation.
• High Price – The pricing is on the higher side compared to other VoIP solutions, making it less budget-friendly.
• Contract Requirement – Users are required to commit to contracts, which reduces flexibility for businesses looking for month-to-month plans.
• Unethical Billing Practices – Some users have reported billing issues, including unexpected charges and difficulty canceling services.
• Unstable Connection – Frequent connectivity issues can disrupt calls and impact business communication.
• Poor Call Quality – Users have experienced low call clarity, leading to frustration during important conversations.
• Buggy Platform – The software has several bugs that make it unreliable for seamless business operations.
• Difficult to Use – Performing simple tasks can be complicated due to a less intuitive user interface.
• Call Delays – There are frequent lags in calls, causing interruptions in conversations.
• Glitchy Dashboard – The dashboard often malfunctions, making it difficult for users to access important call data.
• Weak Customer Support – Users have reported slow and ineffective customer support, making issue resolution difficult.

OpenPhone Pros

• User-Friendly Interface – Simple and intuitive design, making it easy for teams to use without extensive training.
• Affordable for Small Teams – Offers competitive pricing, making it a budget-friendly choice for startups and small businesses.
• Good for Remote Teams – Designed to support remote work, allowing teams to collaborate effectively from different locations.
• Reliable Communication Tool – Ensures consistent and smooth communication, helping businesses stay connected without disruptions.

OpenPhone Cons

• Unreliable Call Functionality – Calls frequently drop, don’t ring, or cannot be answered, causing major disruptions.
• Poor Call Quality – Voice clarity is inconsistent, and call routing has bugs that lead to misdirected or failed calls.
• Unresponsive Customer Support – Customer service is slow, unhelpful, and even requires additional payment for assistance.
• Buggy and Unstable Platform – Persistent technical issues, including problems with call routing, SMS replies, and the DND feature.
• Difficult Setup and False Promises – The onboarding process is complex, with frequent delays and unmet service commitments.
• Limited Integrations – OpenPhone struggles to integrate with other business tools, making workflows inefficient.
• Mobile App Issues – The app crashes frequently, affecting usability and reliability.
• Duplicate or Failed Messages – SMS replies don’t work properly, and voicemail messages sometimes send twice.
• Hidden Costs – Additional charges for customer support and essential features make it less cost-effective.

When to Use Aircall

Businesses That Rely on CRM and Integrations

Businesses that depend on tools like HubSpot, Salesforce, Zendesk, or any other third-party software can benefit itself from Aircall’s seamless integrations, which automatically log calls, voicemails, and SMS into their CRM. It eliminated the need of manual data entry along with streamlining workflows. 

Remote and Distributed Teams

Aircall is cloud-based which also means that remote teams can work from anywhere using the web or mobile app. Call forwarding, shared numbers, and call queues ensure that no calls go unanswered, no matter where the team is located.

Teams Needing Advanced Call Analytics

Companies requiring in-depth call analytics can also find Aircall’s reporting features extremely valuable, as it gives them detailed information about the volume of calls, missed calls, response rates, and agents’ performance so that they can make their teams more efficient.

Growing Businesses That Need Scalability

Aircall simplifies business scalability by making it easy for businesses to add new users, phone numbers, and call routing rules quickly when they expand. Its international phone number support allows for smooth market expansion without hassle. Aircall being a complete cloud-based platform means there is no requirement for on-premise hardware, minimizing setup complexity and maintenance costs.

Companies Looking for AI-Powered Features

Aircall simplifies business scalability by making it easy for businesses to add new users, phone numbers, and call routing rules quickly when they expand. Its international phone number support allows for smooth market expansion without hassle.

When to use OpenPhone

For Startups & Small Businesses

For small businesses and startups, maintaining a professional business phone number is critical to their credibility, yet it can be expensive to make the investment in legacy phone equipment and systems. OpenPhone gives businesses a lower-cost, cloud-based option where they can acquire a dedicated business number without an additional hardware cost.

If You Need a Business Phone System for Remote or Hybrid Teams

OpenPhone is suitable for companies that are remote or hybrid. Because it is available across mobile, desktop, and web, employees are able to take calls and send messages from wherever they are without the necessity for a physical office phone system. This convenience provides the ability for employees to stay connected no matter if they work from home, are on the road, or in the office.

Businesses Needing Call and Texting Features Beyond Basic VoIP

Businesses these days require more than just basic voice calls they need an integrated platform that can offer both texting and calls as well. OpenPhone offers advanced texting capabilities, including group messaging, bulk texting, scheduled messages, and automation. While typical VoIP providers that primarily focus on voice, OpenPhone enables businesses to interact with customers through SMS and MMS, which is perfect for customer support, sales teams, and appointment-based companies such as real estate, home services, and healthcare.

Businesses in Search of CRM-Like Phone System

For businesses that rely mostly on customer interactions then it becomes important to look for software that acts as a lightweight CRM with features like call logging, contact notes, tagging, and integration with third-party platforms. Openphone is a software one can use as calls and texts are automatically logged to ensure that teams have access to the full conversation history.

Teams Focused on Collaboration

Teams that depend on teamwork and smooth communication will appreciate OpenPhone’s shared inboxes, call delegation, and internal messaging. From a customer support team to a sales team or client-facing business, OpenPhone enables multiple users to answer calls and texts from one number so no customer interaction is lost.

Emitrr: The better alternative to Aircall & OpenPhone

Emitrr Overview

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features 

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pricing 

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• Curve Hero
• Kareo
• Dentrix Ascend
• Eaglesoft
• Orthotrac
• Dentrix
• OpenDental
• Practiceworks
• And more!

Emitrr Reviews

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“Great. One of the best communications tools that I have used.”

Source: Capterra

Aircall vs Openphone FAQs

Conclusion

Aircall and OpenPhone both of them provide great VoIP solutions that serve various business requirements. Aircall suits teams that need strong integrations, powerful call center capabilities, and scalability, whereas OpenPhone is an excellent option for small businesses and startups that want an easy, affordable communication tool.

However businesses these days are searching for a platform that caters to their diverse needs and that’s when Emitrr steps in!! With its powerful automation, seamless customer communication features, and top-tier support, Emitrr provides a smarter, more efficient way to manage business calls and messaging. If you’re looking for a VoIP solution that enhances your operations beyond voice calls, Emitrr is the right choice. Book a demo today to see it in action!