10 Best Automated Texting Services for Businesses

Introduction

Be it a small business or a big organization, SMS is the best option to stay connected with your customers. Things like appointment bookings, updates, and reminders can be handy if you harness the real power of automated texting services. In the world of rapid technology and fast-paced life, no one has time to check on everything, but with an automated texting service, everything can be done with ease.

Let’s first understand what an automated texting service means.

So, an automated texting service is nothing but a kind of service that allows businesses to send automated text messages or SMS messages. It is a vital component when it comes to customer retention, as it helps businesses in keeping them updated. 

Let’s get started with a short tour of how businesses can benefit from automated texting services, some of the best software, and their comparison in every aspect, including features, pricing, customer support, and customer reviews, to help you make an informed decision. So let’s do a deep dive to find out which the best-automated text message service is!!

Top 10 Automated Text Message Software

1. Emitrr
2. Text Request
3. OhMD
4. Textedly
5. Heymarket
6. ClickSend
7. EZ Texting
8. Sakari
9. TextMagic
10. Simple Texting

Emitrr

Emitrr is texting software that offers texting services that work like a receptionist and is customised to cater to businesses for a better customer experience. With Emitrr, business owners can handle everything on their own, knowing that they will not miss any customer calls, Emitrr handles everything from handling customer queries, including booking appointments, providing quotes, sending automated SMS, and answering frequently asked questions. It makes sending automated text messages very handy, along with allowing businesses to focus on each aspect of the communication process.

Emitrr Features

• Two-way texting 
• Send secure links through texts
• Group texting feature for better teamwork 
• Text alert feature to deal with urgent situations 
• Drip campaign for customer retention and campaign management
• Send and receive images and files (GIFs, images, videos, etc.)
• Send automated review requests to your patients 
• Integrate your existing CRM system easily with Emitrr to maintain your contact list 
• Read responses from reviews in a single conversation inbox
• Automated text reminders to keep customers updated 
• Live chat option to attend to the customer’s query immediately 
• No-show follow-up through texts and calls 
• Payment and cancellation follow-ups 
• Track metrics like missed calls, unique calls, total calls, message open rate, and failed delivery
• Use editable SMS templates to personalise your reminders and messages to feel more engaged with customers 
• Letting businesses analyse and scale with API and activity tracking 
• Text to enable landline number and also get 10DLC support 
• VoIP functionality for businesses 
• Customer Recall
• Birthday wishes 
• Bulk messaging to promote SMS marketing campaigns easily
• Filter responses by campaigns to monitor the response rate 
• KPI dashboard to keep a record of the efficiency of different campaigns 
• Analysis report to understand the performance of the campaigns 
• Review and Reputation

Emitrr Pros

• Ease of use 
• Simple user interface for patients 
• Intuitive features 
• Top-notch customer support 

Emitrr Cons

• No issues with the software

Emitrr Support Channels

• 24/7 (Live rep)
• Phone
• Live rep
• Chat support
• Email
• FAQs
• Knowledge base

Emitrr Pricing

• It starts at $30 per month

Emitrr Reviews

Text Request

Text Request is a business text messaging service or an automated sms sender that allows businesses to send messages directly from their office phone number using their computers, which ensures that you can send and receive responses quickly, which keeps you connected with your audience. It also helps businesses communicate with customers and employees, along with handling individual conversations and sending BCC group messages effortlessly.

Text Request Features

• 2-Way Messaging
• Autoresponders
• Batch Communications
• Campaign Management
• Communication Management
• Feedback Management
• Inbox Management
• Live CSMS Messaging
• Scheduled Messaging
• Surveys & Feedback
• Mass Texting
• Message Personalization

Text Request Pros

• Ease of use and great customer service!
• Variety of features 

Text Request Cons

• Hidden fees and misleading promises
• Limited customization for smaller businesses.
• confusing and redundant onboarding.
• Unstable, typing issues, notification problems.

Text Request Support Channels

• 24/7 (Live rep)
• Chat
• Phone Support
• Knowledge Base
• Email/Help Desk
• FAQs/Forum
• Knowledge base

Text Request Pricing 

• It starts at $59 per month

Text Request Reviews 

OhMD

OhMD is software that is customised for patient communication and is renowned for automated text messaging. Through OhMD, one can text or communicate via their office number. Not only this, it also offers call-to-text, voicemail transcription, EHR integration, video visits, and more. It streamlines the communication process and ensures comfortable and efficient communication as it ensures seamless and secure information sharing between patients, clinicians, staff, and your EHR.

OhMD Features

• 2-Way Messaging
• Online Scheduling
• Patient Reviews
• Patient Reminders
• Surveys & Feedback
• Communication Management

OhMD Pros

• Ease of use 
• Efficient Customer Support

OhMD Cons

• Limited functionality, lack of privacy
• Frequent timeouts disrupt ongoing conversations
• Persistent slowness and frequent search hiccups
• Failure Of Message Delivery
• Bad user experience

OhMD Support Channels

• Live Chat
• Email
• FAQs

OhMD Pricing 

• It starts at $200 per month

OhMD Reviews 

Textedly

It is an automated text messaging service enterprise that allows businesses to harness SMS automation to scale up their customer relationships and create a seamless circle of communication without adding new personnel. Textedly enhances the patient experience and allows practices to give attention to the actual care of the patient. It is an extensive platform that offers you two-way patient communication, featuring call-to-text, voicemail transcription, and more, all in one place.

Textedly Features

• 2-Way Messaging
• Automated Responses
• Campaign Management
• Chat/Messaging
• Communication Management
• Mass Texting
• Scheduled Messaging

Textedly Pros

• Ease of use 
• Extensive Features
• User-Friendly

Textedly Cons

• Inadequate customer support and double billing issues.
• Delay in sending and receiving messages
• Lacks intuitive user interface design.
• Limited CRM integrations

Textedly Support Channels

• Email 
• Phone 
• Live Chat Support
• Knowledge Base
• FAQs

Textedly Pricing 

• It starts at $24.95 month (Basic)

Textedly Reviews 

Heymarket

It is a platform for businesses that allows them to engage with customers and people through shared inboxes. Through Heymarket, one can message on any channel they want, which helps keep the team productive while securely integrating your business apps. It’s an all-in-one solution to keep you thriving in modern times. 

Heymarket Features

• 2-Way Messaging
• Campaign Scheduling
• Chat/Messaging
• Reminders
• SMS Messaging
• Scheduled Messaging
• Mass Texting
• Message Personalization3

Heymarket Pros

• Ease of use 
• Intuitive interface, simple navigation
• Easy Communication

Heymarket Cons

• Poor Customer Support
• Software Glitches 
• Limited Features
• Integration failure

Heymarket Support Channels

• Email 
• Live Chat Support
• Knowledge Base

Heymarket Pricing 

• It starts at $59 month (Pro)

Heymarket Reviews 

ClickSend

It is a business communication software company that also has an automated text message system. It is mainly involved in building software communication tools for businesses. Through Clicksend, you can access SMS, MMS, voice, email, online mail, and even faxes through the dashboard, app, flexible API, or integration. It encompasses all the services that are needed to make your business grow, as it understands the importance of customer satisfaction. With ClickSend, communications and messaging are very handy, as it is simple to use, automate, and integrate.

ClickSend Features

• 2-Way Messaging
• Campaign Scheduling
• Chat/Messaging
• Reminders
• SMS Messaging
• Scheduled Messaging
• Mass Texting
• Message Personalization
• Campaign Analytics
• Reminders

ClickSend Pros

• Ease of use 
• Simple configuration for team profiles.
• Outgoing Text Tracking
• Well-designed product website

ClickSend Cons

• High cost for the service provided.
• Problem with text messaging functionality.
• Delay in sending and receiving texts
• Restricted Functionality

ClickSend Support Channels

• 24×7 Support over chat
• Email 
• Live Chat Support
• Knowledge Base
• Help Desk

ClickSend Pricing 

• It starts at $862.35* month

ClickSend Reviews 

EZ Texting

EZ Texting is yet another platform that offers text marketing and automated texting system services for various businesses. It allows businesses to send mass text messages, MMS messages, drip campaigns, AI replies, and a lot more. The basic idea of the tool is to facilitate both one-to-one and one-to-many connections; it also helps in nurturing conversations with customers and driving large-scale action.

EZ Texting Features

• 2-Way Messaging
• Alerts/Notifications
• Automated Responses
• Automated Scheduling
• Campaign Analytics
• Campaign Management
• Campaign Scheduling
• Communication Management
• Mass Notifications
• Mass Texting
• Message Personalization
• Reminders
• Scheduled Messaging
• Tagging
• Template Management

EZ Texting Pros

• Ease of use 
• Streamlined process for reaching target audience.
• User-Friendly Interface

EZ Texting Cons

• Poor Customer Support
• Problems with sending messages reliably
• Insufficient range of available Functions
• Failure of message delivery

EZ Texting Support Channels

• Email
• FAQ
• Knowledge base 
• Chat
• Phone

EZ Texting Pricing 

• It starts at $862.35* month

EZ Texting Reviews 

Sakari 

Sakari is a platform which is designed to improve engagement with customers through various channels, including text, multimedia, voice, and WhatsApp messages. It helps businesses create, synchronize, and optimize their campaigns through its drag-and-drop builder, seamless integration, and advanced AI capabilities. As a business text messaging provider, it helps businesses handle their customer base effectively.

Sakari Features

• 2-Way Messaging
• Automated Responses
• Campaign Planning
• Campaign Scheduling
• Contact Management
• Customizable Templates
• Message Personalization
• Reporting/Analytics
• SMS Messaging
• Scheduled Messaging
• Mass Texting

Sakari Pros

• Ease of use 
• Efficient Customer Support
• Seamless Integration

Sakari Cons

• High cost compared to value received
• Lacks essential functionalities for users
• Difficulty in organising and handling messages

Sakari Support Channels

• Knowledge Base
• FAQs/Forum
• Email
• Help Desk
• Chat
• Phone Support

Sakari Pricing 

• It starts at $16 month and includes only 500 segments (Based on the number of messages)

Sakari Reviews 

TextMagic

The extensive business solutions offered by Text Magic meet all your business needs, which not only include automated texteting service but also marketing campaigns, two-way SMS chat reminders, automated SMS service, notifications, internal staff communication, and a lot more. The robust features are designed to cater to all sizes of businesses to help you connect with customers, partners, and staff, which ensures swift and reliable communications through a single messaging hub.

TextMagic Features

• 2-Way Messaging
• Alerts/Notifications
• Appointment Scheduling
• Automated Responses
• Call Reminders
• Campaign Management
• Chat/Messaging
• Customizable Templates
• Scheduled Messaging
• SMS Reminders
• Template Management
• Reporting/Analytics
• Rescheduling
• SMS Marketing

TextMagic Pros

• Friendly user interface 
• Pre-built SMS templates

TextMagic Cons

• Bad User Experience
• Pay for incoming messages 
• Complex annual contracts 
• Limited CRM Integrations
• Poor Customer support

TextMagic Support Channels

• Phone Support
• Email 
• FAQs 
• Chat

TextMagic Pricing 

• $25-$500 month

TextMagic Reviews 

Simple Texting

SimpleTexting is texting software for businesses renowned for SMS and MMS marketing capabilities, which include group texts, mass texts, autoresponders, etc. This business texting software is good for small to medium-sized businesses and marketing agencies to reach out to a broad audience through SMS marketing or engaging in personalized conversations with individual customers.

Simple Texting Features

• 2-Way Messaging
• Automated Responses
• Automated Scheduling
• Campaign Management
• Mass Texting
• Message Personalization
• SMS Marketing
• SMS Messaging
• Scheduled Messaging
• Campaign Scheduling
• Template Management

Simple Texting Pros

• User-friendly interface
• Ample integrations

Simple Texting Cons

• Bad User Experience
• Expensive product 
• No group texting feature

Simple Texting Support Channels

• Knowledge Base
• Chat
• Email
• Phone
• FAQs 

Simple Texting Pricing 

Starts at $29 per month for 500 messages

Simple Texting Reviews 

Overall Comparison

How Automated Texting Services Can Help Your Business?

Effortless, Hands-free, And Instant Communication

If businesses opt for automated texting service, half of the work is done as it is effortless. As you do not need to write a separate message to each one of your customers, you can easily manage the conversation and send bulk messages when required. Not only this but with Emitrr, you can also schedule the messages and send automated responses. With the software, you need not worry about missed calls, as Emitrr makes sure that you receive each and every notification in your software and keep your customers informed and engaged. Emitrr offers the best-automated text message service to help your business grow.

Consistent And No-error Communication 

An automated SMS system makes sure that communications are consistent and free from human error, as pre-scheduled messages are sent out at an accurate time, which ensures seamless communication and a steady flow of messages to your clients. The reliability of automated texting services is something that minimises the risk of mistakes that can easily occur with manual messaging, such as typos or sending messages at incorrect times, thereby preserving your brand’s professionalism and credibility.

An Efficient Way To Boost Customer Engagement And Experience 

Automated text messaging for businesses keeps customers engaged with regular updates, which enhances their interest and experience as well. Not only this, but the feature of message personalization helps businesses to give a personal touch to their customers according to their needs and preferences. Whether it is a promotional campaign or a reminder, everything is possible if you opt for a reliable and efficient service provider. 

Saves Time And Money

With Emitrr’s automated texting service, which offers automated text service for businesses, forget about the hassle of tying separate messages for each of your customers and wasting your time!! Yes, you heard it right. Now you can say goodbye to repetitive tasks. Scheduling messages connects you with the leads efficiently and eliminates tedious communication tasks

Key Features To Look For In An Automated Texting Service

Assess The Characteristics And Abilities Of The Provider

Assessing the capabilities and in-depth understanding of the features that the automated texting service provider is offering is vital to understanding the delivery performance, which will ensure the messaging campaign’s effectiveness hinges on timely delivery, scalability as the business should be effortless as your customer base grows, and having a system that can handle more messages without a miss ensures that it keeps your audiences engaged, no matter how big it gets. 

Having A Mobile Application Is A Must 

One of the vital components of efficient texting software that businesses should look forward to is having an automated text messaging app that enhances the mobility of texting. A valuable text marketing tool must include a mobile app, enabling you to manage and reply to business messages directly from your phone that allows businesses to manage and reply to business messages directly from your phone. 

Personalization Features To Give Customers A Personal Touch 

Personalization is a crucial part of choosing an automated texting service, as customers also expect that businesses will understand their unique needs, and here is when personalized messaging becomes vital. It not only enhances the response rate but also increases the engagement of customers with businesses; hence, it is important to look for an automated text messaging software that offers the service of message customization as well, and Emitrr stands out in it.

High-quality Customer Support 

A key component of an automated texting service is having reliable customer support, as it is the foundation of your business. If you face any issue, from technical issues to app glitches in the software, accessible customer support can save time and reduce business interruptions. Choose a provider that offers quick and knowledgeable assistance through various channels, like phone, email, or live chat.

A Free Trial Service Before Deciding 

If you are a newbie in the world of business, then do not forget to ask for a free trial service or demo. For a better understanding and in-depth analysis of automated texting services and to learn what the benefits and drawbacks of the software are, This opportunity is also essential for determining if the service meets your needs and expectations in practical scenarios. It is necessary to opt for software that offers you a free trial or a demo.  

Why Emitrr Is The Best Automated Texting Software For Your Business?

Emitrr is a software that offers communication services to businesses and helps them grow through a better customer experience and consistent engagement. 

The software is not limited to a few features but covers an extensive range of features, including email marketing, 1000+ integrations, online scheduling, reminders, recall requests, and a lot more. With Emitrr, one can not only manage customers seamlessly but also collaborate with team members efficiently. One can set dispositions and tags for the overview of the conversation without going through the whole thread all over again. When it comes to saving time, Emitrr says a big yes!! Its features, services, ease of use and affordability make it one of the best-emerging software programs of the age. People on some of the most trusted review platforms, including G2 and Capterra, are talking about its extensive features and how it is helping them in every aspect of their business. 

It is a platform that includes almost everything in it, from missed calls and automated text marketing to text enabling your landline number We offer everything you are looking for, that too without any glitches or extra charges. Apart from offering top-notch automated text messages for businesses, Emitrr also ensures that our customers stay satisfied and free of tension; hence, it gives special attention to the customer support team. It also ensures that your complaints are not unheard of and tries to solve any issue within a reasonable timeframe. Emitrr provides prompt attention to every customer, ensuring smooth business operations and removing obstacles to help you achieve greater success. It takes regular feedback and reviews for constant improvement; right from setting up your account to helping you manage it, Emitrr will always stay by your side.

What Sets Emitrr Apart From All Texting Services?

The Comprehensive Solution 

Emitrr has all the features that businesses are looking for from conversations, teams, and reviews to calendars and emails. Each feature is customized to cater to your business. Here you are going to get everything you need, including automated reviews and reputation, converting phone calls to text, online appointment scheduling, assigning conversations to a team member, blocking contacts when required, sending bulk messages, VoIP functionality, and a lot more!!

1000+ Integrations 

Emitrr allows you to seamlessly integrate with your current CRM/EMR/EHR/PMS systems, Unlike other software out there, which are very difficult to integrate and takes a toll on your business, Emitrr makes automation very easy and effortless.

Tracking Metrics 

Analyzing the metrics for a business is as important as engaging the customers, and Emitrr understands the importance of it; hence, it has the feature to analyse and track the metrics of SMS and calls. Apart from offering an automated texting service, it also gives a comprehensive insight into SMS and calls.

Empowering Training 

We understand that migrating from other software can be tricky and difficult sometimes; hence, we try to ensure that businesses understand the features and functionalities of the software comprehensively, so we facilitate businesses with empowering training to enable them to understand and use the software as per their needs. 

Robust Customer Support 

In the world of fast-paced technology, having efficient customer support is not only essential but a necessity, as it is vital for customer satisfaction, loyalty, and retention, which are all critical to long-term success. Each business strives to make a difference and fulfil its customer’s needs, and having robust customer support is the basic foundation for building trust, resolving issues efficiently, and creating positive experiences that can turn first-time buyers into loyal advocates. 

Conclusion

When it comes to choosing the best automated text message system, it becomes a bit difficult as there are a lot of options available that offer an array of options, each bringing unique strengths to the table in the market. Hence, we tried to make it easier for you, and Emitrr emerges as the top choice for the best-automated text messages with extensive features including two-way texting, secure link sharing, group texting, text alerts, drip campaigns, automated review requests, and integration with existing CRM systems for efficient contact management. Emitrr is designed specially to meet diverse business needs, so what are you waiting for? Let’s not get late and grab the opportunity to opt for Emitrr, which is the best among the rest.