4.9 (400+
reviews)
Introduction
Think you’ve got a solid handle on Birdeye’s pricing, features, and everything in between and are ready to dive in?
Hold up, just a sec—let’s make sure you’re truly making the best call.
Before you make your decision, we’ve got a detailed blog that covers Birdeye pricing plans, features, and pros and cons, helping you understand the software inside and out.
Birdeye Pricing
Birdeye offers three pricing plans—Starter, Growth, and Dominate, all billed monthly per location. The final Birdeye cost may vary based on the number of locations and selected add-ons, but user and contact limits remain unlimited across plans.
Birdeye Pricing Plans (Monthly, Per Location)
Starter – $299 per month
- Best for small businesses starting with online reputation management.
- This plan focuses on core Birdeye reviews capabilities, helping businesses collect, monitor, and respond to customer reviews across major platforms. It also includes basic business listings management and limited messaging features to engage customers.
Growth – $399 per month
- Designed for growing businesses that need stronger customer engagement.
- In addition to everything in Starter, the Growth plan adds more advanced text messaging, review campaigns, and customer interaction tools. Businesses can run automated campaigns to request reviews and feedback, making it easier to improve visibility and response rates.
Dominate – $449 per month
- Built for multi-location and enterprise-level businesses.
- This plan includes Birdeye’s full feature set, such as advanced review campaigns, chatbot capabilities, enhanced messaging, and robust listings management. It is designed to help businesses dominate local search, manage high review volumes, and centralize customer communication across locations.
Key Features Included Across Plans –
- Review generation, monitoring, and responses
- Text messaging and customer engagement
- Automated review and feedback campaigns
- AI chatbot (higher tiers)
- Business listings management
While Birdeye software reviews and reputation tools are comprehensive, businesses comparing the cost often explore Birdeye alternatives that offer more specialized workflows or lower monthly pricing for similar capabilities.
Birdeye Pricing vs Emitrr Pricing: A Comparison
When businesses compare Birdeye pricing vs Emitrr pricing, the biggest concern is cost versus actual usage. Birdeye starts at a high per-location fee, which often forces clinics and service businesses to pay hundreds each month, mainly for review management. In reality, many teams just want faster reviews, timely follow-ups, and fewer missed conversations. Emitrr is built for that day-to-day reality, combining AI reputation management with automated texting, reminders, and responses in one system without inflating costs per location. For businesses focused on efficiency and real customer engagement, Emitrr delivers clearer value at a more practical price point.
Pros and Cons of Birdeye Pricing
Now, let’s dive directly into the pros and cons of Birdeye Pricing:
Birdeye Pricing Pros
- All-in-One Features: Birdeye gives you a lot under one roof—reviews, messaging, surveys, and more. So, you’re not paying separately for different tools.
- Custom Quotes: Instead of fixed packages, Birdeye gives pricing based on your business needs. That means you only pay for what you use (in theory).
- Designed for Growth: Birdeye has tools that work well for businesses of all sizes—whether you’re a solo practice or a growing chain.
Birdeye Pricing Cons
- No Public Pricing: You won’t find prices listed on their website, which makes it hard to compare or plan your budget ahead of time.
- Can Get Expensive: Some users say it becomes costly, especially when you start adding more features or users to the plan.
- Limited Trial Info: There’s no clear info about a free trial, so you might need to commit before fully trying it out.
- Long Contracts: In some cases, customers have reported being locked into long-term contracts that are tough to cancel early.
Emitrr Pricing
Even though Birdeye’s pricing is not crystal clear, Emitrr has nothing to hide. Here is Emitrr’s detailed pricing for you to make your decision super easy:
Emitrr offers three pricing plans to choose from: Standard, Pro, and Enterprise. The cost of each plan also varies based on the volume of messages you plan to send. Below is an overview of what each Emitrr plan includes.
| Number of message credits | Standard Price with 10 DLC | Pro Price with 10 DLC | Enterprise |
| 500 | $45.00 | $64.00 | Contact Sales for a customized quote. |
| 1000 | $64.00 | $94.00 |
Emitrr keeps things flexible; you only pay based on how many messages you send each month. So, whether you’re a small team or a growing business, you can scale as you need. Larger enterprises with specific requirements can reach out to the sales team for a customized quote.
For businesses in the healthcare sector, there is an additional $200 fee to unlock all the advanced automation tools you might need. And if you want to tap into Emitrr’s AI features, upgrading to the Pro plan is the way to go.
Watch how to get more reviews and manage your business reputation with Emitrr:
Key features:
- Review Response Inbox: Centralize all customer review responses in one place, ensuring quick, consistent replies that maintain a positive brand image.
- Automated Review Requests: Automatically send SMS review requests post-interaction, proactively boosting online reputation by gathering valuable feedback.
- Reputation Monitoring: Track and monitor reviews across multiple platforms in real-time to stay informed about customer feedback.
- Automated Review Responses: Set up auto-responses to reviews, providing timely engagement and maintaining brand consistency.
- Competitive Benchmarking: Compare your reviews and reputation to competitors’, identifying areas where you excel or need improvement.
- Review Analytics: Gain insights into customer sentiment trends and monitor reputation metrics to understand how your business is perceived over time.
- Customer Feedback Collection: Gather direct feedback from customers through surveys or text-based inquiries, identifying areas for improvement.
- Automated Reminders: Send automatic reminders for appointments, payments, or events to reduce no-shows and keep customers informed.
- Live Chat: Engage customers instantly with real-time chat, offering personalized support and enhancing satisfaction.
- SMS Marketing: Do SMS marketing for your healthcare practice by using features like drip campaigns, free SMS templates, and more.
- Contact Management: Manage your contacts easily with easy import and export options, seamless integration with 500+ external tools, etc.
- Group Chat: Start a group chat and allow group members to reply normally or individually on a group thread.
- Two-way Text Messaging: Allow your patients to seamlessly text you back for better engagement with two-way texting.
- Webchat: Allow website visitors to start a chat with you by adding Emitrr’s webchat widget to your website.
- Chrome Extension: Don’t worry about switching between tabs. Simply install Emitrr’s Chrome extension and access all features easily.
- Mass/Bulk Messaging: Communicate changes in appointment schedules or send any other important notifications to all your patients at once with mass texting.
- AI Assistance: Get AI-driven assistance to automate repetitive work with Emitrr’s AI features, such as:
- Auto responses
- Message translation
- Message tuning
- AI rule engine
How Emitrr offers better value for money as compared to Birdeye?
As Birdeye’s pricing is not mentioned in detail anywhere, it becomes difficult for new business owners to understand their plans with all the key features they are offering, and they fall easily into the expensive plan trap. Here at Emitrr, we are fully committed to handing you all the key features transparently.
Clear and Honest Pricing
Emitrr keeps things simple with transparent pricing. Instead of overwhelming you with multiple pricing options, they offer just two clear plans that outline exactly what you get. Unlike some platforms, like Birdeye, that may introduce hidden fees later on, Emitrr is upfront about all costs. Whether you run a small clinic or a large healthcare facility, you can choose the plan that best suits your needs without overpaying.
No Surprises, Just Straightforward Fees
With Emitrr, you pay what you agree to. There are no additional charges for setup, onboarding, or training. Everything is clearly explained during your onboarding session, so there are no unexpected fees down the road. This makes it easier to budget each month confidently without worrying about hidden costs.
Pay Only for What You Use
Every business is unique, and Emitrr understands that. If you don’t need all the features, you can create a custom plan tailored to your specific needs. This ensures you’re not paying for unnecessary features, keeping your communication strategy efficient and cost-effective.
AI-Powered Communication
Emitrr goes beyond simple text messaging by using an AI SMS agent to streamline customer communication. It can handle common queries, follow up with potential leads, and even manage appointment reminders. These intelligent features save your team time and ensure you never miss an opportunity to engage with your audience.
Watch how Emitrr’s AI agent Sarah makes texting effortless:
Easy Integration with Existing Systems
Emitrr works seamlessly with over 500 third-party tools, including Electronic Health Record (EHR) and Practice Management Systems (PMS). This ensures that your customer or patient data stays up to date and automates messaging based on actions in your existing systems. The result is fewer manual tasks and more efficient workflows.
Outstanding Customer Support
Emitrr’s customer support is a standout feature, with a perfect 5-star rating on Capterra. Their support team is known for being responsive, helpful, and available around the clock. Whether you need technical assistance or help with a feature, there’s always someone ready to assist you.
Comprehensive VoIP Features
If you need more than just text messaging, Emitrr offers VoIP capabilities, making it an all-in-one communication solution. You can set up Interactive Voice Response (IVR) systems, receive call transcriptions, send automated follow-up texts for missed calls, hold conference calls, and manage user permissions. These features are designed to meet healthcare compliance standards, including HIPAA.
Frequently Asked Questions
Yes, Birdeye does offer a free trial. This lets you test out their features and see if it’s a good fit for your business before you commit to paying. The length of the free trial might vary, so it’s best to ask them for more details.
Birdeye can be really useful for businesses that want to manage their online reviews and connect with customers more effectively. It has many tools for review management, messaging, and feedback. However, it might be a bit pricey for smaller businesses, so you’ll want to check if the features are worth the cost for your needs.
To cancel your Birdeye subscription, you’ll need to reach out to their customer support team. You can do this through email or phone. Make sure to check the cancellation terms, as there may be some rules about how and when you can cancel.
Some of Birdeye’s competitors include:
– Emitrr
– Podium
– MessageDesk
– Trustpilot
These platforms offer similar features, like review management and customer feedback, but they may have different prices and extra features.
Birdeye typically costs $299 to $449 per month per location, depending on the plan selected. Larger enterprises and multi-location businesses will see higher overall monthly costs.
Birdeye is considered on the higher end of pricing in reputation management, especially for multi-location businesses, compared to alternatives like Emitrr that bundle AI, review, and communication tools at more predictable rates.
No. Birdeye is a paid platform with no free plan; all core features require a monthly subscription.
Yes. For many small and mid-sized businesses, Birdeye can be expensive, particularly compared to Emitrr’s pricing model that includes AI review and reputation tools along with messaging without high per-location fees.
Birdeye stands out for its extensive review syndication and multi-platform capabilities, while Emitrr and other Birdeye alternatives focus on more targeted communication, automation, and specialized use cases like healthcare.
Yes. By increasing review volume and presence across directories, Birdeye can help improve local search visibility.
Conclusion
Now that we’ve explored Birdeye’s pricing and features in detail, it’s clear that while the platform does offer solid texting, reputation management, and calling tools, its pricing can feel a little tricky to navigate. With unclear platform fees, limited access in the basic plans, and no flexibility to pay only for what you need, it may not be the best choice for small businesses that want predictable and affordable costs.
Here’s where Emitrr really makes a difference. Unlike platforms that complicate pricing and overload you with unnecessary features, Emitrr keeps things clean and customer-focused. You get honest, upfront pricing, zero hidden fees, and the flexibility to pay only for what you actually need. Whether you’re a small business scaling up or a healthcare provider juggling patient communication, Emitrr brings together excellent reputation management features, secure texting, smart AI texting, seamless CRM integration, and VoIP services, everything you need in one easy-to-use platform. Want to see it in action?