Dialpad Pricing Breakdown: Is It Worth the Cost?

Are you searching for the right communication software for your business? But with so many options available, how do you know you’re getting the best deal—without paying for features you don’t need?

Dialpad and Emitrr are two leading platforms that offer VoIP calling, messaging, and automation. But how do their pricing models compare? One might seem cheaper at first glance but could cost more in the long run, while the other might offer better value depending on your needs.

That’s where this guide comes in. We’ll break down the pricing of Dialpad and Emitrr, compare their plans, and help you decide which platform fits your budget and business goals.

Let’s get started!

How Much Does Dialpad Cost?

Dialpad offers a range of communication solutions tailored to different business needs. Instead of a single pricing structure, its plans are divided into four main categories: 

• Dialpad Connect, 
• Dialpad Meetings, 
• Dialpad Support, and 
• Dialpad Sell. 

Below is a clear breakdown of each plan, its cost, and key features:

Dialpad Connect Pricing

Dialpad Connect serves as the core business phone system, offering VoIP calling, messaging, and AI-powered transcriptions.

Name of the plan	Price if billed monthly	Price if billed annually
Standard	$27 per user per month	$15 per user per month
Pro	$35 per user per month	$25 per user per month
Enterprise	Contact Support	Contact Support

Key Features:

• SMS & MMS 
• Team messaging 
• Voicemail transcriptions 
• Integrations 
• Ring groups 

Standard Plan

This plan includes the basic VoIP features found in most business phone systems. However, critical tools such as international texting, multiple phone numbers, and auto-replies are restricted to higher-tier plans. If your business relies on these features, you’ll have to upgrade.

Pro Plan

While this tier unlocks additional functionalities, some of Dialpad’s most valuable features remain exclusive to the Enterprise plan. For instance, if reliability is a priority, note that 100% uptime is only guaranteed at the highest tier meaning you’ll need to pay more to ensure uninterrupted service.

Enterprise Plan

Even at this level, some premium features are not included by default. You’ll need to pay extra for faster customer support response times and essential add-ons like toll-free numbers.

Dialpad Meetings Pricing

Dialpad Meetings is an AI-powered video conferencing solution for businesses looking for seamless virtual collaboration.

Name of the plan	Price if billed monthly	Price if billed annually
Free	$0 per user per month	$0 per user per month
Business	$20 per user per month	$15 per user per month

Key Features: 

• Hosts between 10-150 participants 
• AI meeting transcriptions 
• Post meeting summaries 
• Video recordings 

Free Plan

As the name suggests, this plan costs nothing—but its limitations can be a dealbreaker for businesses.

• Maximum 10 participants per meeting
• 45-minute time limit
• Frequent technical issues with audio and video
• No video recording—only screen sharing and audio recording are available

Even if you subscribe to a Dialpad Connect plan, your video meetings will still be capped at 10 participants. If you need more attendees or recording capabilities, you must upgrade.

Business Plan

At $15 per user/month (annually) or $20 per user/month (monthly), this plan removes key restrictions:

• Host up to 150 participants
• Meeting durations extended to 5 hours
• AI-generated meeting transcriptions
• Video recording available

However, keep in mind that Dialpad Meetings is not a full VoIP solution. If your business requires phone and text support, you’ll still need to invest in a separate business phone system.

Dialpad Support Pricing

Dialpad Support is designed for customer service teams and includes AI-powered call routing and automation tools. However, key functionalities are locked behind higher-tier plans, requiring an upgrade for full access.

Name of the plan	Price if billed monthly	Price if billed annually
Essential	$95 per user per month	$80 per user per month
Advanced	$135 per user per month	$115 per user per month
Premium	$170 per user per month	$150 per user per month

Key Features: 

• IVR 
• ACD 
• Virtual Assistant 
• Omni-channel support 

Essentials Plan

This is the entry-level plan for support teams, but it already includes more advanced tools than the Connect plans—such as call barge and whisper, which allow managers to listen in and guide agents during calls.

Advanced Plan

At this tier, AI automation takes center stage helping teams reduce manual work with self-service workflows and digital support channels. However, features like omnichannel support, AI-generated scorecards, and  AI-powered customer satisfaction scoring (CSAT) are hidden behind the premium plan.

Advanced Plan

This is the all-inclusive option, unlocking every available feature. Large enterprises that rely on omnichannel support and AI-driven insights will benefit the most. However, for smaller teams, the costs may outweigh the benefits.

Dialpad Sell Pricing

Dialpad Sell is a sales-focused communication platform with AI-driven call tracking and automation.

Name of the plan	Price if billed monthly	Price if billed annually
Essential	$49 per user per month	$39 per user per month
Advanced	$110 per user per month	$95 per user per month
Premium	$170 per user per month	$150 per user per month

Key Features: 

• Recording 
• Call transcription 
• Real-time assistance

Dialpad Pricing – Add-ons

While Dialpad offers a range of features across its plans, many essential tools are locked behind additional fees. This means businesses often end up paying more than expected as they scale and require these extras.

Here are some of the most common Dialpad add-ons and their costs:

• Internet Fax – Requires a license (pricing unknown) + $0.10 per page beyond the monthly limit
• Larger Meetings (10-150 participants) – Starts at $15/user/month
• Longer Meeting Durations (Over 45 minutes) – Starts at $15/user/month
• Global Unlimited Calling – After 1,500 minutes/month, international calls require Calling Credits
• Conference Room Line – Starts at $15/number/month
• Additional Local Numbers – Starts at $5/number/month
• Additional International or Toll-Free Numbers – Starts at $15/number/month

Note: Pricing for these add-ons varies based on business requirements. To get a customized quote, you can contact Dialpad’s sales team.

Dialpad Pricing vs Emitrr Pricing: Comparison

While Dialpad offers a feature-rich VoIP solution with AI-powered tools, its pricing structure has both advantages and drawbacks. Below, we delve into it to provide a clear perspective.

Pros of Dialpad Pricing

• Competitive Entry-Level Pricing – Dialpad’s Standard plan starts at $15 per user/month (billed annually), making it a budget-friendly option for basic VoIP and messaging.
• AI-Powered Features Included – Even on the lowest tier, Dialpad provides AI-driven voicemail transcription and speech recognition, which some competitors charge extra for.
• Unlimited Domestic Calls – Businesses making frequent calls within the US and Canada benefit from unlimited domestic calling without extra fees.
• Integrations with Popular Platforms – Seamless connections with Google Workspace, Microsoft 365, Slack, and select CRMs to improve workflow efficiency.
• Scalability – Dialpad offers multiple pricing tiers, allowing businesses to upgrade as they grow without switching providers.

Cons of Dialpad Pricing

• Limited Features in Base Plan – The Standard plan lacks key features like international texting, multi-number support, and advanced analytics—forcing businesses to upgrade.
• Higher Costs for Essential Features – 24/7 support, CRM integrations, and global SMS are only available on the Pro or Enterprise plans, increasing expenses.
• Add-On Expenses – Features like internet faxing, additional phone numbers, and call analytics require separate fees, raising the overall cost.
• Complex Pricing Structure – The need to purchase add-ons for common business functions makes it hard to predict total costs.
• Annual Commitment for Best Rates – To access Dialpad’s lowest pricing, you must commit to annual billing, which limits flexibility for businesses preferring monthly plans.
• Limited International Calling – While domestic calls (US & Canada) are unlimited, international calls are not. Businesses exceeding 1,500 minutes per month pay additional fees for global calling.
• Premium Support Costs Extra – Priority customer support is only available as a paid add-on, which could be frustrating for businesses needing urgent assistance.
• Feature Gaps in Lower Tiers – Advanced features like AI-powered call coaching and sentiment analysis are locked behind the higher-tier plans.
• Potential Hidden Fees – Businesses needing features like toll-free numbers, call analytics, and conference room lines must pay additional fees, leading to higher-than-expected costs.
• Enterprise-Focused Pricing – Dialpad’s most powerful features are reserved for expensive plans, making it less practical for small businesses with tight budgets.

Now that we’ve broken down Dialpad’s pricing, advantages, and limitations, it’s clear that while the platform offers AI-powered communication tools, its tiered pricing model and add-on costs can make it expensive especially for businesses needing advanced features like international calling, CRM integrations, and premium support.

For businesses looking for a cost-effective alternative with transparent pricing and fewer restrictions, Emitrr emerges as a strong contender. Let’s take a closer look at Emitrr’s pricing structure and how it compares to Dialpad.

Emitrr Pricing

Emitrr is a business communication platform designed for small and mid-sized businesses that need a powerful yet easy-to-use VoIP system. Unlike platforms that cater primarily to enterprises, Emitrr keeps things simple, affordable, and efficient, focusing on essential features without unnecessary complexity.

With automation, AI-driven tools, and seamless call management, Emitrr helps businesses improve customer interactions while keeping costs in check. Whether you’re a local business, healthcare provider, or service-based company, Emitrr provides a flexible, scalable, and cost-effective alternative to traditional VoIP providers.

Emitrr offers two pricing plans, keeping the structure straightforward:

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Standard Plan

The Standard plan is ideal for businesses that need a cost-effective VoIP system with essential communication features. It provides everything a small team needs to manage business calls efficiently, ensuring smooth customer interactions without unnecessary complexity.

Key Features:

• Calling (1000 mins/user) – Unlike pay-per-minute pricing models, Emitrr provides a generous calling allowance so businesses can manage their communications without worrying about high costs.
• HD Voice – High-definition audio ensures every call is crisp and professional
• Call Hold Music – Keep callers engaged while they wait
• Manual Call Recording – Record conversations when needed for compliance or training.
• Call Queue Groups – Organize incoming calls into manageable queues for better efficiency.
• Call Extensions – Easily connect customers to different departments.
• Call Routing (During & After Hours) – Automatically direct calls based on business hours.
• Call Transfer & Forwarding – Seamlessly redirect calls when necessary.
• Number Porting – Businesses can keep their existing phone numbers when switching to Emitrr.
• Contact Sync & Personal Working Hours – Sync contacts and customize availability to ensure better workflow.
• Mobile App Access – Take calls from anywhere with a fully functional mobile application.

The Standard plan is perfect for small businesses that require a solid, no-frills VoIP system with all the essential features to handle customer calls effectively.

Professional Plan

For businesses needing more automation, advanced call handling, and compliance features, the Professional plan offers a complete communication suite with tools that improve efficiency and responsiveness. The Professional plan builds on the Standard plan with additional automation and call management features.

Key Features: 

• Call Transcription – Automatically convert voice calls into text for easy record-keeping and review.
• IVR (Interactive Voice Response) / Call Tree – Direct customers efficiently using an automated call menu.
• Automated Call Recording – Capture all conversations without needing to start recordings manually.
• Missed Call Auto Text – Ensure you never lose a lead by instantly responding to missed calls via text.
• Call Conferencing – Easily connect multiple participants for team or client meetings.
• Voicemail Transcription – Convert voicemails into readable text, making it easier to respond quickly.
• HIPAA Compliance – Protect customer data with security measures required for regulated industries like healthcare.
• Access Management – Control user permissions to ensure only authorized personnel can access certain features.

The Professional plan is designed for growing businesses that need more automation, security, and call management flexibility. It is especially beneficial for industries that require compliance standards, such as healthcare, law firms, and finance.

Dialpad vs Emitrr Pricing

Feature	Dialpad	Emitrr
Pricing Structure	Multiple tiers with increasing costs & add-ons	Transparent, flat pricing with most features included
Starting price	$15/user/month (annual) for basic VoIP	$20/user/month (annual), but includes more features by default
Unlimited Calling & SMS	Only domestic (US & Canada); international calls are metered	Available across multiple regions without extra charges
AI-Powered Transcriptions	Available but only in higher plans	Included in standard plans
Omnichannel Support	Requires higher-tier plans and add-ons	Included in all plans (Voice, SMS, Email)
Integrations	Google Workspace, Microsoft 365, Slack, CRMs (higher plans)	Supports popular business apps without requiring upgrades
Call Recording	Available in higher-tier plans	Included in all plans
24/7 Customer Support	Available as a paid add-on	Included at no extra cost
International Calling	Metered beyond 1,500 minutes/month	Included with no extra fees
Video Conferencing	Requires separate Dialpad Meetings plan	Not a core feature (focused on voice & messaging)
Contract Requirement	Best pricing only with an annual contract	Flexible, no long-term commitment required
Hidden Fees/Add-Ons	Many features require additional payments	No hidden fees—flat pricing with all key features included

How Emitrr Offers Better Value for Money as Compared to Dialpad?

Dialpad may work for large enterprise brands, but as we’ve seen from its pricing structure, feature limitations, and costly add-ons, it isn’t the most practical option for small business owners looking for affordability and flexibility.

So how does Emitrr compare? Unlike Dialpad, Emitrr offers a modern, business-friendly approach with straightforward pricing, seamless usability, and tools designed to maximize efficiency. Here’s why Emitrr is the best Dialpad alternative:

Clear and Transparent Pricing Without Extra Fees

Dialpad’s pricing can be misleading, with essential features hidden behind costly upgrades and add-ons. Businesses often find themselves paying significantly more than the base plan suggests. Emitrr eliminates this problem by offering a flat, all-inclusive pricing model that covers all the essential communication tools without surprise costs or forced upgrades.

Quick and Hassle-Free Setup

Switching communication platforms or setting up a new system can be time-consuming. Dialpad requires onboarding, configuration, and sometimes IT support to get everything running smoothly. Emitrr, on the other hand, is designed for simplicity, allowing businesses to get up and running in no time without the usual setup complexities.

Affordable Plans that Adapt to Business Needs

Dialpad offers its lowest prices only to businesses willing to commit to annual contracts, making it less flexible for companies that prefer monthly billing or short-term solutions. Emitrr provides cost-effective, no-commitment pricing options, allowing businesses to pay only for what they need without being locked into long-term contracts.

Reduce Manual Work with AI-Powered Efficiency

Managing customer communications can take up valuable time, especially when handling high call volumes, missed calls, or repetitive inquiries. Emitrr’s AI-driven automation helps businesses reduce manual work by handling routine tasks like auto-replies, follow-ups, and call transcriptions, freeing up staff to focus on more important priorities.

Built-In Team Collaboration Tools for Better Productivity

Dialpad offers basic messaging and collaboration features, but many advanced tools require upgrading to higher-tier plans. Emitrr, however, includes built-in collaboration features like shared inboxes, internal team messaging, and call assignment tools, ensuring that businesses can work efficiently without paying extra.

Predictable Costs Even as Your Business Grows

With Dialpad, businesses often face increasing costs as they grow—whether it’s through per-user pricing, additional numbers, or AI feature upgrades. Emitrr provides a scalable pricing model where businesses can expand their operations without worrying about constantly rising costs.

AI-Powered Features Included in Every Plan

Dialpad locks some of its most powerful AI tools—like call sentiment analysis and real-time coaching—behind expensive premium plans. Emitrr, however, includes AI-driven automation, transcriptions, and analytics as standard, making sure businesses get cutting-edge communication technology without paying extra.

Seamless Integration With Business Tools

Dialpad integrates with popular business applications like Google Workspace and Microsoft 365, but many CRM and helpdesk integrations require higher-tier plans. Emitrr, on the other hand, offers seamless integration with multiple platforms including CRMs, marketing tools, and customer support software without additional charges.

Unified Communication Platform

Unlike Dialpad, which separates voice, messaging, and other communication tools into different plans and add-ons, Emitrr offers a fully integrated, all-in-one communication platform. With VoIP calling, SMS, email, and AI-driven automation built into every plan, businesses can manage all customer interactions from a single platform—without paying extra for essential features.

Frequently Asked Questions

Conclusion

Dialpad offers a range of communication tools, but as we’ve seen, its pricing structure is complex, with essential features locked behind costly upgrades and add-ons. While it may suit sales teams or small call centers needing basic AI tools, it’s not the best option for businesses that want a predictable, cost-effective, and scalable communication platform.

Emitrr, on the other hand, eliminates pricing confusion, removes feature restrictions, and provides a more transparent, AI-powered solution at a better value. With unlimited calling, built-in automation, and omnichannel support included in every plan, Emitrr is a smarter choice for businesses that want to scale without hidden fees or limitations.
If you’re looking for a powerful, affordable alternative to Dialpad, it’s time to make the switch to Emitrr. Book a free demo today and see how it can transform your business communication.