Dialpad Vs JustCall Vs Emitrr: Which is the Better VoIP Solution?

Introduction

Are you a business looking for an intelligent VoIP solution but are confused between Dialpad and JustCall? Well, Now you need to broaden your horizons and explore what each of these platforms has to offer. In this blog, we will help you get an extensive understanding of Dialpad and JustCall, and draw a comparison based on their features, pricing, pros, cons, and more. So stay tuned to make an informed choice! 

What is Dialpad?

Dialpad is a cloud-based VoIP communication platform designed for businesses of all sizes. It offers voice, messaging, and AI-powered tools to enhance collaboration and streamline customer interactions. With AI-driven insights, flexible integrations, and a user-friendly interface, Dialpad aims to improve productivity and communication efficiency.

What is JustCall?

JustCall is a cloud-based phone system for sales and support teams, offering VoIP services with call routing, call forwarding, and SMS capabilities. It integrates with CRMs and helpdesk software, helping businesses streamline communication and track interactions efficiently. With automation features and a focus on remote teams, it aims to enhance productivity and customer engagement.

Dialpad vs JustCall: Feature comparison

Let’s dive into a detailed comparison of the features offered by both platforms, examining them one by one:

Dialpad Features

• Call Forwarding – Redirect calls to another number or device.
• Call Routing – Ensure incoming calls are directed to the right person or department.
• Call Recording – Record and store calls for future reference and quality assurance.
• Call Conferencing – Host multi-party calls for collaboration.
• IVR Menu / Call Tree – Interactive voice response to guide callers to the right destination.
• Voicemail Transcription – Convert voicemails into readable text.
• Team Chat – Internal messaging system for better team communication.
• Two-way Texting – Send and receive text messages for business communication.

JustCall Features

• Call Forwarding & Routing – Ensures calls are directed to the right team members or devices for seamless communication.
• Call Recording – Allows users to record calls for training, compliance, and quality assurance.
• Call Conferencing – Supports multi-party calling to facilitate team discussions and customer interactions.
• User Extensions – Assigns unique extensions to team members for efficient internal and external communication.
• Business Hours Setup – Configures availability settings to manage incoming calls during working and non-working hours.
• Auto Attendants – Automates call handling and directs callers to the appropriate department.
• Two-Way Texting & Group Texting – Enables sending and receiving SMS messages, including team-wide messaging.
• Broadcast/Bulk SMS (Limited) – Supports mass messaging for customer outreach and engagement.

Here is a quick comparison of the features of Dialpad, JustCall, and Emitrr:

Features	Dialpad	JustCall	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	No	No	Yes
Call Queuing Groups	No	No	Yes
IVR Menu/ Call Tree	Yes	No	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	No	Yes	Yes
Business Working Hours Set Up	No	Yes	Yes
Multi-location Set Up	No	No	Yes
Auto Attendants	No	Yes	Yes
AI Receptionist	No	No	Yes
Missed call to text	No	No	Yes
Two-way texting	Yes	Yes	Yes
Group Texting	No	Yes	Yes
Webchat-to-Text	No	No	Yes
Team Chat	Yes	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	No	Yes
Auto-responders	No	No	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	No	Limited	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Dialpad vs JustCall: Pricing comparison

Dialpad Pricing

Dialpad offers pricing across four main categories:

• Dialpad Connect – Starts at $27 per user per month
• Dialpad Meetings – Starts at $20 per user per month
• Dialpad Support – Starts at $95 per user per month 
• Dialpad Sell – Starts at $49 per user per month

JustCall Pricing

JustCall has three pricing plans that start at $19 per user per month:

• Base Suite
• AI Suite
• Sales Suite

Dialpad vs JustCall: Pros and cons

Here’s a pricing comparison of Dialpad and JustCall to help you determine which platform offers the best value for your needs, let’s start with Dialpad:

Dialpad Pros

• Cloud-Based Convenience – Allows businesses to manage calls and communication without relying on traditional phone systems.
• User-Friendly Design – Offers a modern interface that is relatively easy to navigate.
• Good for Remote and Hybrid Teams – Enables teams to stay connected regardless of location.
• Decent Call Quality – Generally provides clear audio when the network conditions are stable.

Dialpad Cons

• Frequent Call Drops & Connectivity Issues – Users experience lag, dropped calls, and unreliable connections.
• Buggy Conferencing & Call Routing Problems – Issues with call conferencing, routing, and overall call management.
• Poor Customer Support – Complaints about terrible service, misleading support, and unhelpful responses.
• Expensive with Hidden Charges – High pricing, extra charges, and unreasonable billing practices.
• Limited Features & Misleading Advertising – Lacks common VoIP features, with fewer capabilities than promised.
• Clunky System & Integration Issues – Not robust, has unorganized message threads, and integration problems.

JustCall Pros

• Easy to Set Up – Users find the onboarding and setup process straightforward.
• Reliable Call Quality – Offers decent call quality with minimal disruptions for most users.
• Basic Call Management Features – Provides essential calling capabilities for handling business communications.
• Integrations with CRMs – Connects with various customer relationship management tools to streamline workflows.

JustCall Cons

• Frequent Call Drops – Users report experiencing dropped calls, affecting business communication.
• Glitchy and Buggy Platform – The system often lags or crashes, causing workflow disruptions.
• Poor Customer Support – Many users have complained about slow responses and unresolved issues.
• Limited Features for the Price – Customers feel that the platform lacks advanced VoIP features compared to competitors.
• Unreliable SMS Functionality – Text messages are sometimes delayed or fail to send.
• Difficult to Cancel Subscription – Some users face challenges when trying to cancel their plan or get refunds.
• Call Routing Issues – Calls do not always get routed properly, leading to missed or misdirected calls.
• Integration Problems – Users report difficulty in syncing JustCall with their CRM or other business tools.

When to Use Dialpad?

Businesses can use Dialpad if they need an AI-powered VoIP system that also offers features like real-time transcription, call summaries, and automation features. This platform is ideal for businesses and companies that work in a remote and hybrid environment as it offers features such as cloud-based calling, video, and messaging all in one place. With integrations for other third-party software, it helps streamline day-to-day workflow. Dialpad is also a cost-effective option as compared to competitors which makes it a great choice for teams looking for reliability, scalability, and smart automation in their communication systems.

When to use Justcall?

Businesses can use the JustCall VOIP phone system for sales as well as support teams with features like call tracking, automation, and CRM integration. This platform is suitable for companies that are dependent on outbound and inbound calling with features such as power dialing, SMS automation, and AI-powered analytics. With seamless integrations for HubSpot, Salesforce, Pipedrive, and other CRMs, JustCall helps simplify workflows and improve customer engagement. It’s also a good choice for remote and distributed teams, with cloud-based access and real-time collaboration capabilities. 

Emitrr: The better alternative to Dialpad & JustCall

Emitrr Overview

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Forward calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• Curve Hero
• Kareo
• Dentrix Ascend
• Eaglesoft
• Orthotrac
• Dentrix
• OpenDental
• Practiceworks
• And more!

Emitrr Reviews

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“Great. One of the best communications tools that I have used.”

Source: Capterra

Dialpad vs Justcall Frequently Asked Questions

Conclusion

Selecting the right communication platform is vital for businesses that are searching to automate and improve customer interaction. The marketing is filled with VoIP providers but most VoIP solutions emphasize calls, but a great platform should do much more than that such as SMS automation, appointment reminders, and AI-powered engagement tools. Emitrr excels beyond standard VoIP systems by offering a one-stop solution to consolidate texting, automation, and sophisticated customer communication capabilities. From supporting the customers to offering a seamless experience Emitrr does everything. Want to know more schedule a demo with Emitrr today!