Top 10 Hospitality VoIP Phone Systems

What is considered to be the best hotel stay experience? For me, it is surely the room service orders. Imagine a guest’s stay at your hotel where they seem to be a little demanding and constantly call for the services through a phone call and of course you fulfill it. 

Here, it is not about fulfilling the customer’s needs but seamless communication at the front desk through seamless calls. Whether for ordering food or housekeeping, it is all done through modern VoIP hotel phone systems. 

Not only is it beneficial for the customers and guests who stay at the hotel but also it is beneficial for the hotel financially with 41.6 million VoIP lines in 2018. It was just 6.2 million in 2010, and 35 million were added within 8 years.

Whether you’re running a boutique inn or a global chain, VoIP is the key to smarter, cost-effective, and personalized interactions. Curious about the top contenders in this game-changing tech? 

Read on to explore everything about VoIP hotel phone systems helping hospitality businesses play the right communication game.

Why Are Hotels Switching To VOIP Systems: Traditional Landline Vs VoIP Hospitality Phone System

The world of hospitality is all about effortless connecting and staying connected to fulfill the demands. Today, it is not just about making calls, but it should drive the guest-centric experiences to the next level. Traditional landlines have served their purpose but they cannot cope with the dynamic and smart demands of modern hosts. 

VoIP hospitality phone systems enter here with the smarter and more versatile alternative that’s taking part in the reshaping of how hotels keep the communication game stronger with their guests. 

Let’s understand how VoIP phone systems have evolved from landlines.

Cost Efficiency

• Traditional Landlines: Require significant investment in hardware, wiring, and maintenance. Long-distance and international calls are expensive.
• VoIP Systems: Operate over the internet, drastically reducing setup, operational, and call costs—especially for international communication.

Scalability

• Traditional Landlines: Adding new lines or extensions requires physical wiring and additional hardware, which can be costly and time-consuming.
• VoIP Systems: Easily scalable; new users or extensions can be added with minimal effort through software configuration.

Call Quality

• Traditional Landlines: Offer consistent quality but can degrade with hardware aging or physical damage.
• VoIP Systems: Provide high-definition call quality, provided there’s a stable internet connection.

Advanced Features

• Traditional Landlines: Limited to basic calling, voicemail, and call forwarding.
• VoIP Systems: Offer features like automated attendants, call analytics, video conferencing, call routing, and integration with CRM systems—essential for enhancing guest services.

Flexibility

• Traditional Landlines: Fixed to physical locations, limiting mobility and remote management.
• VoIP Systems: Accessible from anywhere with an internet connection, allowing hotel staff to manage communications remotely.

Integration Capabilities

• Traditional Landlines: Typically operate in isolation with no integration capabilities.
• VoIP Systems: Seamlessly integrate with other hospitality software like Property Management Systems (PMS), enabling unified operations.

Reliability and Downtime

• Traditional Landlines: Dependable but prone to disruptions during cable issues or infrastructure damage.
• VoIP Systems: Rely on internet availability; however, with modern redundancy options, they ensure minimal downtime.

Customizability

• Traditional Landlines: Customization options are limited because of hardware and infrastructure.
• VoIP Systems: Highly customizable to suit the specific needs of hotels, from multi-language support to specialized guest service features.

Sustainability

• Traditional Landlines: Require extensive hardware, which may have a larger environmental footprint.
• VoIP Systems: Eco-friendly, as they minimize the need for physical infrastructure and encourage cloud-based operations.

Future-Proof Technology

• Traditional Landlines: Becoming obsolete as technology advances, with fewer service providers supporting them.
• VoIP Systems: Continuously evolving with software updates, ensuring long-term viability and technological relevance.

Hotels are choosing VoIP systems because they are cost-effective, adaptable, and equipped with advanced features that improve efficiency and enhance guest satisfaction. VoIP systems empower hotels to deliver exceptional service while staying agile and future-ready.

Top 10 VOIP Hospitality Phone Systems

After all the advantages you have heard about the VoIP phone systems, you might always choose the best tool available in the market. It is so overwhelming to know so many VoIP phone system tools and to choose the best one that serves the all-in-one features, best integrations, and most importantly is affordable for the business. 

To reduce your research time, we have listed the best 10 VoIP phone system platforms mentioning features to pricing. 

Let’s get into it!

1. Emitrr
2. Ooma
3. RingCentral
4. Nextiva
5. Mitel
6. 8×8
7. Grasshopper
8. Dialpad
9. Vonage
10. Krispcall

1. Emitrr

Emitrr is one of the comprehensive communication platforms that is customized for hotels and is considered to be revolutionizing the way guest communication is handled. It is a single platform where multiple features such as calls, texts, and emails are handled under one roof. 

With Emitrr, your hotel staff can effortlessly manage everything including guest inquiries to booking operations and confirmation, all under a unified interface.

Key Features of Emitrr

• Call recording: Record and store calls for monitoring quality, training, or compliance purposes.
• HD call quality: Enjoy crystal-clear communication with high-definition audio for seamless customer interactions.
• Advanced call encryption: Protect customer data with secure and encrypted calls.
• Mobile access: Take calls anywhere by integrating Emitrr with your mobile devices.
• Voicemail transcripts: Save time by reading voicemail summaries rather than listening to full messages.
• Conference calling: Easily host calls with multiple participants to collaborate efficiently.
• Call forwarding: Automatically route calls from your old business number to your VoIP device.
• Analytics dashboard: Monitor performance with detailed insights on metrics such as missed calls and handle time.
• AI-driven features: Benefit from AI-powered tools that enhance your cloud phone system’s capabilities.
• Call queues: Let callers know their position in the queue with real-time updates and estimated wait times.
• Toll-free numbers: Provide a free and easy way for customers to reach you with toll-free calling options.
• Auto attendant: Streamline call routing with an automated system that directs callers to the appropriate department or person.
• User and extension management: Easily add, remove, or update users and their extensions as needed.

Pros of Emitrr

• Integration with 1,000+ CRMs: Effortlessly connects with popular CRM platforms for a seamless workflow.
• Unified Communication System: Combines calls, texts, and emails for streamlined management.
• Multi-Location Management: Ideal for hotel chains, allowing centralized communication across all properties.
• Essential Call Features: Call routing, forwarding, transfers, and more ensure efficient communication.
• Advanced Voice Capabilities: Voice calls, caller ID, voicemails, and customizable on-hold music enhance guest interactions.
• Interactive Voice Response (IVR): Provides automated, professional responses to direct guests to the right departments.
• Auto-Attendants: Handles calls with ease, ensuring guests are never left waiting.
• Call Encryption: Adheres to TCPA guidelines for secure and compliant communication.
• Exceptional Customer Support: A dedicated team ready to assist whenever needed.
• Time-Saving Automation: Automates repetitive tasks, boosting staff efficiency and productivity.

Cons of Emitrr

• Some features are still under development and will be rolled out soon.

Integration

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Customer Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS

Pricing

• For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Reviews and Ratings of Emitrr

Ratings:

G2: 4.7/5 

Capterra: 4.8/5

Reviews: 

“Emitrr has been a wonderful tool for our business. It has vastly improved our marketing efforts and is super easy to use/user friendly. The customer service is unmatched – anything I ask for help with is acknowledged quickly and usually resolved within a day or less. They also are quick to implement new ideas from clients. I don’t have one negative thing to say about Emitrr.”

“User-friendly layout and design that helps. Especially with our business model using multiple numbers. Customer support has always been extremely helpful and responsive. We use this daily and use all the features it offers. It was easy to implement and was a seamless integration into our system.“

Emitrr isn’t just a VoIP system; it’s a robust communication partner that empowers hotels to deliver exceptional service while simplifying daily operations. If you’re looking for a solution that elevates guest communication to the next level, Emitrr is your answer.

2. Ooma

Ooma is considered one of the highly accessible VoIP solutions that provide tailored solutions to small to medium-sized businesses that are looking for affordable communication tools. With its intuitive design and focus on affordability, it provides important features to keep teams connected without burning their pockets.

Key Features of Ooma

• Mobile App: Stay connected with seamless remote work capabilities.
• Virtual Receptionist: Automated call handling, enhancing professionalism.
• Call Management: Includes call blocking, call forwarding, and conference calling.
• Messaging Support: Ensures multi-channel communication.

Pros of Ooma

• User-friendly interface for easy adoption.
• Budget-friendly plans designed for smaller businesses.
• Dependable customer service.

Cons of Ooma

• Limited integration options with third-party tools.
• Basic feature set compared to more advanced providers.

Integration

• Salesforce
• Microsoft Dynamics
• Zoho 
• Freshdesk 
• NexHealth 
• Clio 
• AgenzyZoom 
• HubSpot 
• Square
• Jobber
• QuickBooks Online

 Customer Support Channels

• Live Chat on website 
• Email
• Can directly call on the mentioned number on the website.

Pricing

• Essential: $19.95 
• Pro: $24.95
• Pro Plus: $29.95 

Reviews and Ratings of Emitrr

Ratings:

G2: 4.6 /5 

Capterra: 4.5 /5 

Reviews of Ooma

“Ooma is great. It has so many capabilities we didn’t have before we started with them. They’ve made our processes more efficient. Customers can text us, Ooma automatically sends our phones to the answering service if we’re unavailable for a call or lines are down, you can route certain calls to certain numbers, they have chat or call in customer service if we’re having problems, a dedicated marketing rep, etc. The possibilities are endless and it’s so easy to use. It was simple to implement from the start and the hardware provided works great. We love Ooma!“

“What our old landline-style phone company could not do we were able to do with Ooma and at a lower cost per month. We relocated and the original company was insisting that we needed to change our phone number. That would have meant a huge loss of business and many more dollars in sending out the change notices. Ooma said, “Not a problem. When do you want this to happen?”

3. RingCentral

RingCentral is a cloud-based hotel phone system platform where it is designed to support businesses of all sizes. It may be from startups to global enterprises. It has advanced features and offers a unified system for voice, video, and messaging. It makes the communication collaboration a smooth process.

Key Features of RingCentral

• Extensive Integrations: Over 300 integrations with CRMs and productivity tools.
• Unified Communication: Combines voice, video, and messaging in one platform.

Pros of RingCentral

• Robust feature set, ideal for larger teams and enterprises.
• Scalable to suit businesses of any size or stage.
• Strong integration capabilities with popular tools.

Cons of RingCentral

• Premium features come with a higher price tag.
• Customer support can be slow to respond at times.

Integration

• Salesforce
• Microsoft Teams
• Google Workspace
• Slack
• Zendesk
• HubSpot
• Microsoft Outlook
• Zoho CRM
• Dropbox
• Trello

Customer Support Channels

• Phone Support
• Live Chat
• Email Support
• Help Center
• Community Forum
• Knowledge Base
• Customer Support Portal
• Social Media Support

Pricing

• Core: $20/user/month 
• Advanced: $25/user/month 
• Ultra: $35/user/month

Ratings of RingCentral

Ratings:

G2: 4/ 5
Capterra: 4.3 /5 

Reviews of RingCentral

“In the beginning, it was fine, then the phone started acting up for 3 hours (you cannot make calls, that happened to me, from time to time), and sometimes for almost one whole week, the text messages didn’t work, you couldn’t send text message at all.“

“Terrible customer service. We have been paying for the tool now for 3-4 months and have not yet been able to use it. A request for a refund or help with getting international numbers has not been responded to.“

4. Nextiva

Nextiva is a sophisticated VoIP solution that integrates and is an AI-driven tool with a user-friendly design. It is perfect for businesses that help in the smooth customer engagement process. It delivers smart communication tools that improve workflows and interactions.

Key Features of Nextiva

• Smart Call Routing: Ensures calls are directed efficiently.
• Audio and Video Conferencing: Supports collaborative team communication.
• Voicemail and Call Analytics: Provides insights for performance tracking.

Pros of Nextiva

• Easy-to-use interface with a drag-and-drop call flow builder.
• Advanced AI tools enhance productivity and decision-making.
• Excellent customer support with quick response times.

Cons of Nextiva

• Advanced features come at a higher cost.
• Basic plans offer limited functionality.

Integration

• Outlook and Google Contacts
• SSO 
• Active Directory Sync 
• Microsoft Teams 
• Salesforce
• HubSpot 
• Zendesk 
• Facebook
• Instagram 
• TikTok 
• Google Store 
• Amazon 
• App Store 
• Google Play Store 
• Google Reviews
• Yelp 
• TripAdvisor

Customer Support Channels

• Phone Support
• Email Support
• Live Chat Support
• Help Center/Knowledge Base
• 24/7 Customer Support

Pricing

• Digital: $20/user/month 
• Core: $30/user/month 
• Engage: $40/user/month 
• Power Suite: $60/user/month

Ratings and Reviews of Nextiva

Ratings:

G2: 4.5 /5 

Capterra: 4.6 /5

Reviews of Nextiva

“Nextiva seems to have a lot of features but a lot of them are not set up yet like the Call Flow and no one can give me an estimate as to when it will be available. The error messages that the system throws out are usually incorrect and do not address the issue, causing me to always have to reach out to customer service for anything including creating users, updating info, etc. Also, the prices are not clear and I was surprised that each line would cost over 40 dollars. Settings cannot be updated in bulk, instead each user and location needs each setting updated individually. Overall, this is a product that requires a full-time administrator to get the product working fully and is in no way user-friendly nor is the interface intuitive or simple.“

“Next phone apps are not user-friendly and sometimes VOIP. For the phone app, I have to log out and log in at least 3 times a day. I will get a call and go to answer it and drop the call which frustrates our clients. Our call center gets logged in the afternoon all by itself so they have to monitor it daily so they can receive calls that cause issues if they don’t. We are in the healthcare business and miss doctor and patient calls which is not ok. This needs to be addressed.“

5. Mitel

Mitel is one of the comprehensive communication and collaboration solutions that helps to boost productivity and overall communication efficiency. With the seamless integration, it helps with the instant messaging, video, collaboration, and overall contact center features that are under one roof. With simple deployment and transparent pricing, it provides flexible licensing. In a way, it is the ultimate solution for streamlining communication.

Key Features

• Phone Calls: Enjoy crystal-clear voice communication for seamless connectivity.
• Video Calls: Facilitate face-to-face virtual meetings with high-quality video.
• Instant Messaging: Quickly exchange messages for real-time collaboration.
• Screen Sharing: Share your screen effortlessly to enhance presentations and discussions.
• Conference Calls: Bring multiple participants together for streamlined group conversations.
• Desk-to-Desk Calls: Enable direct internal calls between team members for quick communication.
• Hold Music: Keep callers engaged with customizable on-hold music options.
• Automated Attendants: Automate call routing to the right department or individual.
• VoIP Number: Assign virtual phone numbers for added flexibility and mobility

Pros of Mitel

• Ease of use with the smooth connection of incoming and outgoing customer contact 
• Good syncing of all the applications for working together
• Call quality is good with easy-to-manage support

Cons of Mitel

• Delay in email support 
• No phone number is displayed in the voicemail
• Not user-friendly for some beginner users

Integration

• Salesforce
• Microsoft Dynamics
• Zoho
• Microsoft Teams
• Slack
• Outlook
• Google Workspace

Customer Support Channels

• Phone calls
• Emails 
• Live Chat

Pricing

• Contact them for more details

Reviews and Ratings of Mitel

Ratings:

G2: 3.8 / 5

Reviews of Mitel

“Mitel’s customer service was lacking. You get only answers that are scripted, no willingness to help beyond that. If you request to be moved further up the chain, you are met by resentment and a big “no”.“

“It would be great if you could see the phone numbers in voicemail as it only specifies the time and internal phone numbers, and external numbers are specified as unknown. Allow users to transform audio and microphone settings without having to be in an active call. The sound is sometimes an inconvenience because conclusive users cannot hear the other person or vice versa.“

6. 8×8

It is a robust, secure, and cloud-based hotel phone system that is designed to enhance overall customer engagement, collaboration, and overall operational efficiency. It unifies the contact center operations with the overall team messaging, video conferencing, and overall customer communication. It is the first and only solution that makes the leader in enterprise communication as a service. 

Key Features

• Conversational AI for Self-Service: Provides AI-powered self-service to handle both simple and complex customer questions across multiple channels.
• Omnichannel Routing: Connects customers via voice, chat, email, SMS, social media, and more, directing them to the right agent or resource.
• Unified Workspaces: Gives agents and supervisors an easy-to-use interface to manage interactions and track performance.
• Comprehensive Reporting & Insights: Offers clear, visual dashboards and reports to monitor performance across all channels.
• CRM Integrations & Open APIs: Works with top CRMs like Salesforce and Zendesk, and provides open APIs for customized solutions.

Pros of 8X8

• Setting up a new agent is easier for the users.
• Remote working teams can easily communicate with the advanced features of 8X8 
• Easy to get quick responses and easy to fetch the issues if any

Cons of 8X8

• Poor customer support via contacting through email 
• Users have found integration issues 
• There is complexity in setting up and usage

Integration

• Microsoft Teams
• Salesforce
• Zendesk
• HubSpot
• Google Workspace
• Slack
• Zoho CRM
• Freshdesk
• ServiceNow
• NetSuite

Customer Support Channels

• Live Chat on the website
• Contact Number: 1-866-879-8647

Pricing

• X2 Plan: $28/user/month
• X4 Plan: $57/user/month
• X6 Plan: Custom pricing

Reviews and Ratings of 8X8 

Ratings:

G2: 4 /5

Capterra: 4.2/ 5

Reviews of 8X8 

“Support is horrible. They have never experienced the issue that you have so they have to start at the beginning and never seem to resolve. More times than not, the issue doesn’t happen again so the issue simply gets closed.“

“Cannot force change the agent’s status. Cannot easily see the phone number that called the support hotline. Does not work with direct dial to agents and the hotline well. If someone were to call one of my agents directly, it places the existing call from the hotline on hold, and then after answering and hanging up on the direct call, cannot go back to the hotline call that was on hold.“

7. Grasshopper

Grasshopper is one of the ultimate virtual phone systems that is designed for small entrepreneurs and businesses. It works like a traditional phone system that requires no hardware but it can easily connect through mobile or desktop apps. It can be used for the office or on the go at home. Not only that but you can easily manage multiple businesses through one single phone. It is the best and perfect for solo or growing entrepreneurs that can be reliable for the cloud telephony that works wherever business happens.

Key Features of Grasshopper

• Phone Calls: Make and receive professional business calls effortlessly.
• Instant Messaging: Communicate quickly with team members via real-time messages.
• Conference Calls: Host seamless group calls for team or client discussions.
• Desk-to-Desk Calls: Connect directly with colleagues in the office.
• Hold Music: Keep callers engaged with customizable music while on hold.
• Automated Attendants: Direct calls efficiently with automated voice menus.
• VOIP Number: Use internet-based numbers for cost-effective calling.
• Software Pairing: Integrate with tools for enhanced productivity.
• Browser Extension: Access features directly from your web browser.
• Individual Download: Install on devices for personalized access.

Pros of Grasshopper

• It is user-friendly and can be accessed around the world and globally.
• It keeps the personal and professional work calls different 
• Callers will never miss out on talking to anyone, it always picks up the call even in your absence

Cons of Grasshopper

• The learning curve is difficult for beginners and it is a bit difficult to navigate through all the features. 
• Risky security operations through which confidential information like credit card information can be stolen or accessed. 
• Sometimes outgoing calls can take much more effort and it becomes tricky for users to manage it. 

Integration

• Contact them for integration 

Customer Support Channels

• FAQs/Forum,
• 24/7 (Live rep)
• Phone Support
• Knowledge Base
• Email/Help Desk
• Chat

Pricing

• True Solo: $14/month 
• Solo Plus: $25/month 
• Small Business: $55/month 

Ratings and Reviews of Grasshopper

Ratings:

G2: 4 /5 

Capterra: 4.3 /5

Reviews of Grasshoppers

“The contacts feature has been pretty glitchy but since we got it there has been a ton of updates regarding the contacts feature. Sometimes copy pasting doesn’t work properly on the chat feature.“

“No Security. All anyone needs to steal your account and phone number is your credit card information. They will not return the service or business phone number to you without a court order. They sent an email to inform you that your information and account email was changed, but never sent one before authorization. Move your number while you can!“

8. Dialpad

Diaplad helps in team communication innovation with its AI-driven features. It is designed for businesses that are looking for modern tools to enhance their business. It brings up productivity and collaboration with cost-effective solutions.

Key Features of Dialpad

• Real-Time Call Coaching: Uses AI to provide insights during calls.
• Integrated Messaging: Combines messaging and call recording in one platform.

Pros of Dialpad

• Affordable pricing plans for growing businesses.
• Simple setup with an intuitive interface.
• Excellent for businesses looking to improve team productivity.

Cons of Dialpad

• Video conferencing limits participant numbers.
• Some advanced features may require a learning curve.

Integration

• Salesforce
• Zendesk
• HubSpot
• Microsoft Teams
• Slack
• Google Workspace
• ServiceNow
• Zoho CRM

Customer Support Channels

• 24/7 live chat
• Email support
• Knowledge base
• Community forums
• Dedicated account managers for premium users

Pricing

• Standard: $15/month 
• Pro: $25/month
• Enterprise: Contact them for support 

Ratings of Dialpad

Ratings: 

G2: 4.4/ 5

Reviews of Dialpad: 

“Their customer service is abysmal. They do not do what they claim they will, but they will claim they have completed service tasks that are necessary to the functioning of your business. You will only later discover that they have lied and when you request that they resolve the issue, they will go through the same cycle of inaction and lies about resolving the issue, while perpetuating the service issue and potentially the damage to your business.“

“We were paying $300 a year for Dialpad and added 2 lines for our telemarketing initiatives. The bill increased from $300 to $900 a year, which didn’t seem reasonable. But that’s okay, a quick conversation with Dialpad’s customer service should clear things up. I was wrong! After spending HOURS on their website looking for a phone number to call, support webpages that take you in circles, and a chatbot that doesn’t work I ended up finding the customer service email addresses in forums.“

9. Vonage

Vonage is one of the versatile VoIP solutions that offer higher customizable solutions for businesses of all sizes. With a focus on scalability and consisting of advanced communication features, it is one of the ideal solutions for enterprise businesses that are looking for communication tools. 

Key Features of Vonage

• Scalable Cloud Services: Adapts to growing business needs.
• Advanced Reporting: Provides detailed analytics for informed decision-making.
• Video Conferencing and Call Encryption: Ensures secure and versatile communication.

Pros of Vonage

• Highly customizable to meet diverse business requirements.
• Advanced APIs for companies needing tailored communication solutions.
• Scalable for enterprises anticipating growth.

Cons of Vonage

• Pricing may be higher for smaller businesses.
• Advanced features can drive up costs for extensive teams.

Integration

• Salesforce
• Microsoft Teams 
• Microsoft Dynamics
• Slack 
• All the communication integrations available

Customer Support Channels

• 24/7 Phone Support
• Live Chat
• Email Support
• Help Center/Knowledge Base
• Community Forums
• Social Media Support (Twitter and Facebook)

Pricing

• Mobile: $13.99/month 
• Premium: $20.99/month 
• Advanced: $27.99/month

Ratings of Vonage

Ratings: 

G2: 4.1 /5

Capterra: 4.3 /5 

Reviews of Vonage

MUST use Salesforce Lightening for it to work well. In Classic there are a lot of issues. It’s hard to administer, particularly with multiple countries. We had a difficult implementation.

Accessing information can become a tedious and daunting task. Sometimes easier to just keep actual business cards in a Rolodex.

10. Krispcall 

KrispCall is a reliable, feature-packed VoIP phone system for empowering small businesses with seamless communication solutions. Advanced tools include simplifying call management, improving teamwork, and ensuring that no customer call is missed. It organizes contacts, follows up, and ensures an intuitive platform that helps meet business communication needs effectively. While KrispCall has many benefits, there are a few limitations to consider before making a final decision.

Key Features of KrispCall

• Call on Hold: Gives you the ability to hold calls with music or messages that keep your customer engaged professionally.
• Call Notes: Gives users the chance to take notes during calls so that it can be used for smooth follow-ups and a better way of tracking conversation.
• Call and Contact Tagging: Helps in managing and monitoring calls and contacts by having tags that one can create.
• Call Forwarding: Never miss calls by routing them to a device or extension.
• Do Not Disturb: KrispCall can be set to not ring calls during specific times and is helpful for work-life balance.

Pros of Krispcall

• As a modern VoIP phone system, KrispCall offers an all-in-one communication platform that replaces the need for traditional multi-line systems. 
• It combines voice communication with digital tools, making it scalable, efficient, and cost-effective. 
• Small businesses can manage customer interactions more effectively and build stronger relationships without being tied to outdated infrastructure.

Cons of Krispcall

• Limited Integration Options: Currently, KrispCall supports fewer third-party integrations compared to some competitors.

Integration

• HubSpot 
• Pipedrive 
• Zapier
• MS Teams 
• Zoho CRM 
• Active Campaign 

 Customer Support Channels

• Phone Support
• Email
• Help Center
• FAQs
• 24/7 (Live rep)
• Knowledge Base

Pricing

• Essentials: Starting at $15 per user/month.
• Standard: Starting at $40 per user/month.
• Enterprise: Contact for pricing. 

Ratings and Reviews of Krispcall

Ratings

G2:  4.6 /5

Capttera: 4.1 /5

Reviews of Krispcall

The integration with Pipedrive is not great and needs a lot of work. Calls do not automatically log against the deal.

When not on speaker it’s hard to hear the person on the line, and when on speaker the person on the line can’t hear you properly!

Features To Look For While Choosing The Right Hospitality VOIP System

It is important to provide the paramount guest experiences. In the hospitality industry, there should be a feature-rich voice-over-internet protocol system that should be a game-changer that provides streamlining communication and enhances customer satisfaction. 

There are countless options and platforms in the market, but it is important to choose the best VoIP system that consists of particular must-have features that we have listed for you to have a look at.

1. Seamless Integration with Existing Systems

Your VoIP system should work smoothly with the current property management system, customer relationship management software and other important operational tools. With the smooth integration, it makes sure that workflows get smoother with better data sharing and faster response times to guest inquiries or issues.

Why It Matters:

• Streamlines internal communication.
• Enables centralized guest data access for personalized service.

Pro Tip: Look for systems with API capabilities to simplify integration with third-party software.

2. Advanced Call Management Features

There is no fixed time or quantity of the calls that hospitality service might receive. During peak hours or high call volumes, the VoIP phone system should ensure that it brings smooth interaction with features like call routing, auto attendants, and voicemail to email that improve efficiency in all. Make sure that a hospitality answering service ensures no guest query goes unanswered.

Key Features to Prioritize:

• Auto-Attendant: Directs calls to the appropriate department automatically.
• Call Routing: Ensures no call is missed, even during peak hours.
• Call Analytics: Provides insights into call duration, volume, and resolution times.

Why It Matters: Enhanced call management reduces wait times and increases guest satisfaction.

3. Scalability and Flexibility

With the rising hospitality business, your VoIP system should also grow and scale with you. Whether you’re managing your boutique hotel or a large luxurious resort, the system must be able to adapt to the evolving needs of your business. Hospitality phones provide efficient communication across hotel premises. Do not go for the VoIP phone system where you only have basic features that do not fulfill future needs.

What to Look For:

• Pay-as-you-grow models to accommodate expansion.
• Cloud-based hotel phone systems for remote management and flexibility.

Why It Matters: Avoid costly upgrades or replacements as your business grows.

4. Guest-Focused Features

A VoIP system should be customized according to the customers that are incoming with the features that offer the overall experience of the guests. A hotel PBX phone system ensures seamless call management for staff and guests. These should include services like room-specific call service, wake-up call automation when required, multilingual options for international guests, and overall directly contacting the department for the specific service needed.

Top Features for Guests:

• Wake-Up Calls: Schedule automated wake-up calls with ease.
• Multilingual IVR: Offers menu options in multiple languages.
• Room-to-Room Calling: Convenient communication for groups or families staying together.

Why It Matters: Enhancing guest convenience leads to better reviews and repeat visits.

5. Reliability and Call Quality

No guests deserve to deal with the dropped calls or poor audio quality while they try to connect with the staff. High uptime and crystal clear communication should be non-negotiable things when choosing a VoIP phone system. Hospitality phone systems improve internal and guest communication.

Key Considerations:

• Look for systems with strong Service Level Agreements (SLAs) guaranteeing minimal downtime.
• Ensure the provider offers Quality of Service (QoS) features to prioritize voice traffic.

Why It Matters: Reliable communication is the backbone of exceptional service.

6. Cost-Effectiveness and ROI

While cost savings are a primary benefit of VOIP systems, balancing affordability with functionality is crucial. Assess the total cost of ownership (TCO), including setup, maintenance, and usage fees. A hotel VoIP phone system reduces costs and enhances guest services.

Key Points to Evaluate:

• Transparent pricing with no hidden charges.
• Bundled features for better value.
• Return on investment through improved guest satisfaction and operational efficiency.

Why It Matters: A cost-effective solution boosts your bottom line while maintaining quality.

7. Security and Compliance

In an industry that handles sensitive guest information, security is paramount. Ensure your VOIP provider implements robust measures to protect data and complies with industry standards like GDPR or PCI-DSS.

Essential Security Features:

• End-to-end encryption for all communications.
• Regular software updates to patch vulnerabilities.
• Secure storage of call records and logs.

Why It Matters: Protecting guest privacy builds trust and prevents legal repercussions.

8. 24/7 Support and Training

A VOIP system is only as good as the support behind it. Choose a provider that offers round-the-clock assistance and comprehensive training for your staff to make the most of the system. This is the best option when a hotel answering service needs to offer 24/7 support for guest inquiries.

Support Must-Haves:

• A dedicated customer support team is available 24/7.
• Training materials and onboarding support.
• Proactive system monitoring to address issues before they escalate.

Why It Matters: Reliable support minimizes disruptions and ensures your team can focus on delivering exceptional guest experiences.

9. Mobility and Remote Capabilities

Today’s hospitality staff often work on the go. A VOIP system with mobile app support allows seamless communication across devices, ensuring your team stays connected no matter where they are.

Mobility Features to Look For:

• Mobile and desktop app compatibility.
• Remote access for off-site management.
• Real-time notifications for missed calls or voicemails.

Why It Matters: Improved mobility leads to better staff coordination and faster guest service.

10. Analytics and Reporting

Insights are crucial for continuous improvement. Phone systems for hospitality streamline communication for hotels and a VOIP system with robust analytics and reporting tools helps you identify patterns, track performance, and make data-driven decisions.

Metrics to Monitor:

• Call resolution times with telephone system for hotels
• Peak call times for staffing optimization.
• Guest feedback trends from call recordings.

Why It Matters: Data insights help refine operations and elevate the guest experience.

Benefits of VoIP Phone System For Hotels

A VoIP hotel telephone system has become an important tool for modern hotels and hospitality businesses because it goes beyond traditional telephony and offers advanced features that provide operational efficiency and overall guest satisfaction. 

There are some of the benefits of VoIP phone systems for hotels and motels.

1. Cost Savings

• Lower communication costs: VOIP systems that use the internet for calls for making international calls seamlessly with no additional fees, compared to transitional lines. 
• No charges for long-distance calls: International calls have become significantly cheaper and much smoother than traditional call systems. 
• Flexible payment plans: pay-as-you-go subscription models offer scalability and predictable expenses than guessing the postpaid bills for the traditional calls.

2. Enhanced Guest Experience

• Room-Specific Features: Services like wake-up calls, direct room calling, and voicemail provide convenience to guests.
• Multilingual Support: Interactive Voice Response (IVR) systems offer menu options in multiple languages, catering to international guests.
• Seamless Communication: Guests can easily connect with the front desk, housekeeping, or concierge services.

3. Advanced Call Management

• Call Routing: Ensures calls are directed to the correct department or staff member, reducing wait times.
• Voicemail-to-Email: Staff can access voicemails via email, enabling quicker responses.
• Auto-Attendant: Provides automated options to guide guests efficiently, especially during peak hours.

4. Scalability and Flexibility

• Easily Expandable: Add new lines or services without significant infrastructure changes, perfect for growing hotels.
• Supports Multiple Locations: Ideal for hotel chains to manage communication centrally.
• Cloud-Based Options: Allow remote access and management, enhancing operational flexibility.

5. Mobility and Connectivity

• Mobile Integration: Staff can stay connected through mobile apps, ensuring constant communication even when on the move.
• Unified Communications: Combines voice, video, and messaging into one platform, streamlining internal communication.
• Remote Work Support: Enables remote management for off-site staff or during emergencies.

6. Operational Efficiency

• Integration with PMS and CRM: Streamlines guest data access and communication, enhancing personalized service.
• Real-Time Analytics: Provides insights into call volume, peak times, and staff performance for better resource management.
• Automated Functions: Reduces manual tasks, allowing staff to focus on guest interactions.

7. High Reliability and Call Quality

• Minimal Downtime: VOIP systems often come with robust service level agreements (SLAs) ensuring reliability.
• Crystal-Clear Audio: Advanced technology ensures high-quality calls without distortion or interruptions.
• Redundancy Options: Backup servers and failover protocols keep communication running smoothly.

8. Cost-Effective International Communication

• Global Reach: Makes it affordable to communicate with international suppliers, partners, or guests.
• Supports Multi-Site Collaboration: Ideal for chain hotels to coordinate across locations without incurring high costs.

9. Security and Privacy

• Encrypted Calls: Protects guest and business communications from eavesdropping.
• Compliance Features: Adheres to regulations like GDPR and PCI-DSS for data protection.
• Regular Updates: Ensures the system stays secure against evolving cyber threats.

10. Analytics and Reporting

• Track Staff Performance: Monitor call handling times, missed calls, and resolutions to improve service.
• Guest Feedback: Analyze call recordings to gather insights on guest satisfaction.
• Data-Driven Decisions: Use analytics to optimize staffing and communication processes.

11. Environmentally Friendly

• Reduced Hardware: Minimal physical infrastructure compared to traditional PBX systems.
• Energy-Efficient: Cloud-based phone systems consume less power.
• Supports Remote Work: Lowers the need for physical office space for staff communication.

Why is Emitrr the best option for VoIP For Hotels?

1. Smooth Flowing Communication

• Crackle-free voice quality: Emitrr ensures a crystal-clear voice quality with each call, making your communication professional and frustration-free.
• Smart call routing: Auto-routes calls to the right person or department so that there is a reduced delay.
• Multi-device access: Enables communication via desktops, mobile devices, and tablets for seamless connectivity at any point in time.

2. Deep Analytics and Insights

• Real-time call analytics: Track call volumes, call durations, and resolution times to optimize team performance.
• Actionable Insights: Use detailed reports to make data-driven decisions and facilitate better customer interactions.
• Recording and Monitoring of Calls: Offers a transparent and trustworthy method to monitor and better the quality of communication

3. Easy Integration with Existing Systems

• Seamless CRM Integration: It helps in easily connecting with the customer relationship management software for continuing the workflow with the tools you use every day. 
• API Support: Facilities integrating other third-party tools help in creating the operational ecosystem. 
• Scalable solutions: It fits any business structure, may it be a small large-scale business. In a way, it believes in growing with the business. 

4. Exceptional Cost-Effectiveness

• Affordable Pricing Plans: Competitive rates without compromising features or quality.
• Unlimited Calling Options: Ensures cost-efficient communication, particularly for international or high-volume callers.

5. Robust Security and Privacy Standards

• End-to-end encryption: It ensures complete confidentiality of voice and data transmissions.
• Compliance with Global Standards: Adheres to industry regulations like GDPR and PCI-DSS for data security.
• Frequent Updates: Keeps the platform secure against evolving cyber threats.

6. Unparalleled Uptime and Reliability

• 99.99% Uptime Guarantee: Ensures uninterrupted communication, critical for businesses that rely on round-the-clock availability.
• Failover Systems: Provides automatic backup options to avoid service disruptions during unexpected downtimes.
• High-Quality Infrastructure: Built on robust technology to deliver consistent and reliable service.

7. Dedicated Customer Support

• 24/7 Assistance: Expert support anytime required to resolve an issue or query.
• Training and Onboarding: Guarantees that your staff will work efficiently with the system, right from the word go.
• Proactive Monitoring: Detects issues even before they affect business.

8. Flexible and Scalable for All Business Needs

• Customized Solutions: Industry-specific like hospitality, retail, or IT.
• Cloud-Based Architecture: Allows easy scaling for business companies with dynamic growth or seasonal fluctuations.
• Support for remote work: Allows clear communication for teams that would work from anywhere.

9. Improved Guest and Customer Experience

• Interactive features: Such as IVR, voice response systems, and even multi-language support will customize customer engagement.
• Fast Resolutions: Increased advanced call routing and voice mail features to quick response times.
• Collaborative Tools: Integrate the use of video and messaging services to better interact amongst the team and with clients.

10. Innovation Leadership

• Cutting-Edge Technology: Emitrr will always update its platform, including the latest advancements in VOIP technology.
• Friendly Interface: Designed to ease the learning curve for all employees.
• Continuous Improvement: Regular updates ensure you will be ahead in communication trends.

The Future Of Hotel VOIP Systems In Upcoming Years

The future of hotel VOIP systems in upcoming years is surely bright because of the significant advancements that are driven by emerging technologies and features in the VOIP phone system. This generation is more convenient, and when it comes to easy and seamless processes, technology always helps that. 

Let’s understand a few future trends considering the VOIP systems for the hospitality business. 

1. Integration of Artificial Intelligence (AI)

AI is here to bring the revolution in the communication system that has enabled top-notch features such as real-time transcription, call sentiment analysis, and overall call routing to the right department. This feature integration is known to grow by 35% by the year 2025 which has both operational efficiency and guest satisfaction.

2. Adoption of 5G Technology

The mainstream adoption of internet network facilities will be more reliable and supportive towards VOIP calls along with increasing the quality and making it more seamless towards international calls. The advancement will facilitate smooth communication experiences for both hotel staff and guests. 

3. Enhanced Security Measures

With the increasing technology use, most providers prioritize implementing strong security measures. It should be end-to-end encryption as well as AI-driven protection because Emitrr believes that privacy is not a myth!

4. Cloud-Based Solutions 

The shift towards cloud-based VOIP phone system flexibility and scalability reduces the need for on-premise hardware and lowers maintenance costs. This transition supports seamless updates and integration with other hotel management systems.

These developments indicate a transformative period ahead for hotel VOIP systems, with technology playing a pivotal role in enhancing guest experiences and operational efficiencies.

FAQs

Conclusion

We all know how difficult and frustrated we become when it comes to interrupted calls due to bad network coverage. With the VOIP phone system, it becomes so easy and feasible to make any international calls and carry forward business deals further with no interruption and easy communication. 

You might get a little confused in choosing the right tool as a VOIP phone system and here we are very clear on the same. Emitrr is one of the best VOIP phone systems to acquire in the business where there are all the features needed with the highest scalability even when your business grows! 
You must explore it right away, take a free trial, and choose the best for your business!