Top 10 Landline Alternatives For Businesses

Introduction

The way businesses communicate is evolving faster than ever. The days of relying on traditional landlines are almost behind us. As technology advances, landlines once considered smarter, more flexible options are replacing the backbone of business operations. Here’s a staggering statistic – by 2030, only about 5% of households and businesses are expected to have a landline! The shift to landline alternative is evident, with providers like AT&T recently requesting permission to stop servicing traditional landlines in California, signalling a broader industry move to phase out copper wire-based systems.

If you’re still clinging to a business landline phone, you might be missing out on cost savings, enhanced features, and the agility modern communication systems bring. What you need is an alternative to landline phones! Whether you’re a small business or an expanding enterprise, there’s no shortage of efficient alternative landline phone services to meet your needs. This guide explores the top 10 landline alternatives, including innovative solutions like Emitrr, that stands out as a powerful VoIP option.

Why Are Traditional Business Landline Phones Becoming Obsolete?

Traditional business landline phones are quickly becoming a thing of the past, and it’s easy to see why. Modern businesses need communication tools that are efficient, flexible, and cost-effective and landlines just don’t make the cut anymore. Here’s why your business needs an alternative to landline systems:

High Operational Costs

Small business landline phone plans are expensive to maintain, especially when compared to budget-friendly options like VoIP (Voice over Internet Protocol) systems. VoIP not only saves money but also offers flexible pricing that can grow with your business.

Limited Functionality

Even the best business landline phones can’t compete with the features offered by VoIP and other advanced tools. Video conferencing, call recording, call analytics, and CRM integrations are all essential for staying competitive in today’s market.

Outdated Infrastructure

As telecom providers shift their focus to digital and mobile networks, support for landlines is fading. This leaves businesses stuck with outdated and unreliable systems.

Lack of Mobility

Landlines tie you to a desk, while cloud-based and mobile solutions let you work from anywhere. Remote work and flexible communication are now the norm, and landlines just can’t keep up.

Changing Preferences

Employees and customers expect mobile-first solutions that are easy to use and accessible on the go. From smartphones to integrated apps, today’s tools meet the demands of a digitally connected world.

In short, landlines no longer fit the bill for modern businesses. It’s time to embrace smarter, more versatile communication options. 

Do You Still Need A Landline For Business?

For decades, landlines were the backbone of business communication. But times have changed, and so have the ways businesses connect with their customers. So, do you still need a landline for your business in 2024? The short answer: probably not.

Modern solutions like VoIP (Voice over Internet Protocol) have made landlines look like relics of the past. These systems go beyond simple voice calls, offering mobility, smart call management, and easy integration with tools you’re already using. Unless your business operates in an area with zero internet access, switching to a landline alternative is likely a smarter, more efficient move.

Landlines just don’t cut it anymore. They come with plenty of challenges. Missed calls are a big one, thanks to limited lines that lead to busy signals and lost opportunities. Frustrated customers might end up taking their business elsewhere. Then there’s the workforce to think about, most younger employees prefer mobile or internet-based systems, which makes ditching desk phones a great way to boost productivity and morale.

And let’s not forget the costs. Paying for a landline alongside mobile and digital tools adds an unnecessary expense you could easily avoid. On top of that, landlines lack the advanced features businesses now rely on things such as voicemail transcription, text communication, or customised greetings. These tools aren’t just convenient but essential in today’s competitive world. In short, clinging to a landline could mean holding your business back.

Advantages Of Switching To A Landline Alternative

Switching from a business landline phone service to a landline alternative brings a range of advantages that can help improve your business operations while saving you money and offering more flexibility:

Cost savings

VoIP systems, like Emitrr, are far more affordable than traditional business landline plans. You’ll save money on installation, maintenance, and monthly bills, allowing you to reinvest those funds into growing your business.

Flexibility

With mobile apps and cloud-based access, you can manage your business calls and communications from anywhere. Whether you’re in the office, at home, or travelling, you can stay connected and never miss an important call.

Advanced features

VoIP services offer a range of cutting-edge features like call analytics, SMS automation, and seamless integrations with CRM tools. These capabilities help streamline your communication processes, improve customer service, and provide valuable insights into your business performance.

Scalability

As your business grows, your communication needs change. With VoIP, adding or removing users is quick and easy, giving you the flexibility to scale your system up or down without the hassle of complicated infrastructure changes.

Reliability

Many landline alternatives boast higher uptime and fewer technical disruptions compared to traditional landline systems. This ensures your business stays connected, even during peak times, leading to better customer satisfaction and fewer missed opportunities.

Landline Vs VoIP Systems

Traditional landlines have long been a staple of business communication, but modern VoIP systems are increasingly replacing them. Let’s break down the key differences between the two to understand why VoIP systems like Emitrr are gaining popularity.

Call Quality

• Traditional landlines offer stable and consistent call quality.
• VoIP systems depend on internet speed, which can affect call clarity.

Features

• Landlines come with basic functionalities.
• VoIP systems include advanced features like analytics and CRM integrations, enhancing productivity.

Mobility

• Landlines are fixed to specific locations, limiting flexibility.
• VoIP allows you to work from anywhere, ideal for remote teams.

Cost

• Maintaining landlines is expensive.
• VoIP systems are affordable and budget-friendly.

Scalability

• Landlines have limited scalability options.
• VoIP solutions like Emitrr are highly scalable, adapting to growing business needs.

By understanding these distinctions, businesses can make smarter decisions about upgrading their communication systems.

Here’s a tabular representation of the comparison between traditional landlines and VoIP systems:

Top 10 Landline Alternatives For Businesses

 Here’s a snapshot of the top landline alternatives for businesses:

1. Emitrr
2. Vonage
3. RingCentral
4. Zoom Phone
5. Viber
6. Ooma Office
7. OpenPhone
8. Grasshopper
9. GoTo
10. TalkRoute

Each of these alternatives is a powerhouse in its own right. Let’s explore how they stack up.

1. Emitrr

What is Emitrr?

Emitrr is a leading VoIP phone system provider, specially designed for small and medium businesses. Combining powerful features with affordable pricing, Emitrr stands out as an excellent choice. Whether you’re making VoIP calls or sending texts on the go, this alternative to landline phones ensures seamless and reliable communication. With advanced texting features and a user-friendly interface, staying connected and managing business communication becomes effortless. Here is a quick look at the best business landline phone: 

Key Features of Emitrr

1. Voicemail transcripts and summaries: Save time by reading voicemail summaries instead of listening to full messages.
   
2. Conference calling: Allow multiple participants to join a call effortlessly.
   
3. Call encryption and security: Secure customer conversations by encrypting calls to ensure privacy.
   
4. Call transfer: Seamlessly transfer live calls to another device or team member.
   
5. AI integration: Leverage AI features tailored by providers to enhance your cloud phone system’s capabilities.
   
6. Call queues: Notify callers of their position in the queue and provide an estimated wait time.
   
7. Analytics dashboard: Gain insights with detailed metrics on call performance, such as handle time, total calls, and missed calls.
   
8. Toll-free numbers: Enable customers to call you at no charge by offering toll-free numbers.
   
9. Mobile integration: Integrate third-party tools with your VoIP system to take calls anytime, anywhere.
   
10. Users and extensions: Simplify user management by adding or removing users and their extensions easily.
    
11. Call recording: Record calls to monitor quality, adherence, or to take notes for later.
    
12. Call forwarding: Redirect incoming calls from your old business phone number to a VoIP device automatically.
    
13. Auto attendant: Automate call handling with an auto attendant that directs callers to the right department or person.

Emitrr Pros

• No Service Interruptions: Emitrr is meticulously tested to ensure 99.99% uptime, meaning you can rely on continuous, uninterrupted calling without issues.
• Easy-to-Use Interface: Emitrr boasts a clean and simple dashboard that’s highly intuitive, making it easy for anyone to get started quickly.
• High-Quality Calls: With HD audio quality, Emitrr guarantees crystal-clear communication, allowing you to connect seamlessly with your customers.
• Flexible and Affordable Pricing: Emitrr offers excellent value with a range of pricing plans, giving businesses the flexibility to choose the features they need at an affordable cost.

Emitrr Cons

More features coming soon!

Emitrr Pricing Plans

This alternative to landline phones starts at $30 per month, making it one of the most cost-effective alternatives to landline phones.

Emitrr Rating 

• Capterra: 4.8/5
• G2: 4.7/5

Emitrr Customer Reviews

“Overall very positive. The service works like I need it to, the customer service is amazing, up-time is great, and changes made seem to be well thought out and well, not just changes for change’s sake.”

“Exceptional! Friendly! The team at Emitrr handles your needs promptly. Emitrr customer service is unmatched! I don’t need help often but when I do, it is handled quickly. The system is very user-friendly. I haven’t run across a con as of yet.”

Source: Capterra

Emitrr Support Channels

• Email: [email protected]
• Phone: +1 (210) 941-4696
• Live Chat: Chat with a representative
• FAQs/Forum: Browse FAQs or forum
• SMS: Text for help
• Knowledge Base: Access helpful guides

2. Vonage

What is Vonage?

Vonage provides VoIP communication solutions, including phone systems, messaging, and video conferencing, to meet various business needs. This alternative to landline phones is designed to enhance communication, offering a great alternative to home phones that can cater to businesses of all sizes. 

Vonage Features

• Automatic Call Distribution (ACD): This feature directs incoming calls to the most suitable agent or department based on set criteria, improving efficiency and enhancing the customer experience.
• Call Center Management: Offers tools to optimise call centre operations, including agent performance tracking, queue management, and detailed reporting for better oversight.
• Call Conferencing: Allows multiple participants to join a single call, enabling easy collaboration and virtual meetings without needing to be in the same location.
• Call Recording: Provides the ability to record calls for purposes like quality control, compliance, and training, offering a helpful resource for evaluating customer interactions.

Vonage Pros

• Customisable Dashboard: Vonage offers a flexible dashboard that enables users to personalise features via its API, although some small business owners might find it a bit complex to set up.
• Easy-to-Use Interface: With an intuitive design, Vonage’s interface is simple to navigate, requiring little to no training.
• Responsive Customer Support: Vonage is often praised for its quick and efficient customer service, providing timely resolutions to user issues.

Vonage Cons

• Frequent crashes: The Vonage desktop app may often crash, disrupting workflow and causing frustration for users.
• App freezes: Users might experience regular freezing of the Vonage app, hindering smooth communication and productivity.
• Limited software integrations: Vonage may have fewer integrations with third-party tools, limiting its compatibility and reducing its effectiveness in certain business setups.
• Call forwarding issues: Vonage’s call forwarding feature may not always work properly, leading to missed calls and communication delays.

Vonage Pricing Plans:

• Mobile Plan – Starting at $19.99 per user/month
• Premium Plan – Starting at $29.99 per user/month
• Advanced Plan – Starting at $39.99 per user/month

Vonage Ratings

• Capterra – 4.1
• G2 – 4.3 

Vonage Customer Reviews:

“everything it never worked, we were told constantly by sales and our pm that we had these features but every time we tried to use them we had to pay an additional fee for them or even if they existed in vonage”

“Customer service is a joke. They kept my money and didn’t deliver the service on a technicality.”

Source: Capterra

Vonage Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum
• 24/7 (Live rep)

3. RingCentral

What is RingCentral?

RingCentral provides a cloud-based communication platform, designed to serve businesses of all scales and sizes. By merging voice, video, messaging, and collaboration tools into one unified system, this alternative to home phones can enhance both team productivity and customer engagement.

RingCentral Features:

• Team Messaging: RingCentral provides a messaging platform that facilitates team collaboration through text communication. This feature allows employees to share files, updates, and participate in group chats, streamlining workflow management.
• VoIP Service: RingCentral’s VoIP service enables businesses to make internet-based calls, offering a more cost-effective alternative to traditional phone lines. 
• Multi-Channel Communication: RingCentral integrates various communication methods, such as voice calls, video meetings, team messaging, and faxing. This multi-channel approach ensures businesses can stay connected with clients and team members, no matter their preferred communication medium or device.
• IVR (Interactive Voice Response): RingCentral’s IVR feature simplifies call routing by letting callers navigate through voice or keypad options. It ensures they’re directed to the right department quickly, enhancing efficiency and improving the customer experience.

RingCentral Pros:

• User-Friendly: RingCentral has a very easy-to-use interface, making it simple for users to navigate and operate.
• Cost-Effective Pricing: With its robust features, RingCentral offers competitive pricing, delivering great value for money.

RingCentral Cons:

• Setup Complexity: Some users have found the setup process for RingCentral to be daunting, especially for businesses without a dedicated IT team. 
• Limited Software Integrations: Although RingCentral offers integrations with popular platforms like Microsoft Teams, Salesforce, and Google Workspace, it may not work as smoothly with niche or custom software solutions. This can limit its applicability for businesses with unique requirements.
• Customer Support Challenges: Despite offering 24/7 support, there have been concerns about the quality of RingCentral’s customer service. Users have reported long wait times, inadequate responses, and difficulty resolving technical issues, leading to frustration for businesses relying on the platform.

RingCentral Pricing Plans:

Starting at $19.99 per user/month (limited to 20 users)

RingCentral Ratings

• Capterra – 4.3
• G2 – 4.0

RingCentral Customer Reviews:

“At first, I did like using RingCentral but in the long term, the company was not keeping up with the times and made bad business decisions. I got Ringcentral for only a few features, the app for Voice and Unlimited Text, and got more that I did not need and eventually got one of the main features taken from me before the contract was up. That left a bad taste in my mouth.”

“I had a lot of issues with this software but mostly with customer service. It was more frequent to have a bad long customer service experience instead of good. The average time was easily 45 mins to one hour. I felt like any issue I had was being bounced around different departments trying to solve the issue and it felt like the representatives did not know the software very well.”

Source: Capterra

RingCentral Support Channels

• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)

4. Zoom Phone

What is Zoom Phone?

Zoom Phone offers a user-friendly communication platform that simplifies the way businesses connect with clients, customers, and internal teams. Ideal for businesses of all sizes, this landline alternative to home phone seamlessly combines high-quality audio and video capabilities, providing a unified experience that supports both voice calls and video meetings. This integration enables smooth, real-time collaboration, whether employees are working remotely or in the office. 

Zoom Phone Features:

• Cloud-based phone system: Zoom Phone offers a cloud-based phone system that allows businesses to handle all communications via the Internet, eliminating the need for traditional phone lines. 
• High-definition video conferencing: Zoom Phone seamlessly integrates with Zoom’s video conferencing platform, providing high-definition video calls for virtual meetings. 
• Call routing and voicemail: Zoom Phone includes powerful call routing features, allowing calls to be directed to the correct person or department based on set rules. 
• IVR (Interactive Voice Response): Zoom Phone’s IVR feature makes call management seamless by allowing callers to use voice commands or keypad inputs to reach the right team. It’s designed to enhance efficiency and deliver a smoother customer experience.

Zoom Phone Pros:

• Excellent video quality: Leveraging Zoom’s renowned video conferencing technology, Zoom Phone ensures high-definition video calls with clear visuals and audio. This is particularly beneficial for virtual meetings where clear communication and collaboration are key.
• Easy to use with intuitive design: The user interface of Zoom Phone is designed to be simple and intuitive, making it easy for businesses to manage calls, video meetings, and messages. With minimal training, employees can quickly get up to speed and use the system to improve communication.

Zoom Phone Cons:

• Lacks some advanced integrations: While Zoom Phone integrates with popular tools like Microsoft Teams and Salesforce, it may not support some niche or custom software solutions. This could limit its usefulness for businesses that rely on specific or specialized tools.
• Additional costs for premium features: Zoom Phone offers a wide array of features, but advanced functionalities, such as in-depth call analytics or integrations with enterprise-level software, are only available in higher-tier plans. This could make it a more expensive option for smaller businesses needing these features

Zoom Phone Pricing Plans:

This landline alternative plans start at $120 per month.

Zoom Phone Ratings

• Capterra – 4.6
• G2 –  4.5

Zoom Phone Customer Reviews:

“While the service is available at a great price, the overall customer support is extremely poor. Once we finalized our service contract, our salesperson was very unavailable to take any calls or emails regarding setup troubleshooting. There is a wiki available to help with service setup, but the knowledge base is fairly limited and not very thorough. Luckily, I was able to find a link to the product service desk, and their technical team was able to assist after I filed a few different tickets regarding my issue.”

“Sales made promises they couldn’t deliver. Promised to refund my money, and never did. I spent hours trying to resolve this and ran around in circles.”

Source: Capterra

Zoom Phone Support Channels

• Email/Help Desk
• Phone Support
• 24/7 (Live rep)

5. Viber

What is Viber?

Viber is a popular messaging and calling app that offers free communication services with a simple interface and a variety of features. This landline alternative phone service enables users to connect via text, voice, and video calls. Below are some of the app’s key features and benefits that make it a great choice for both personal and business communication.

Viber Features

• Multi-Channel Communication: Viber allows text messaging, voice calls, and video calls, offering users a range of options to stay connected.
• Call recording: Viber’s call recording feature allows you to capture and store calls effortlessly. It’s perfect for reviewing conversations, ensuring compliance, and improving call quality.
• Call reporting: Viber’s call reporting feature provides detailed insights into call performance with metrics like call volume, duration, and trends. It’s ideal for tracking team productivity and optimising operations.
• Call routing: Viber’s call routing feature ensures every call is directed to the right person or department automatically, making customer interactions more efficient and seamless.

Viber Pros

• User-Friendly: Viber is easy to use and beginner-friendly, making it a convenient choice for new users.
• Video Calling Feature: Unlike many VoIP services, Viber includes video calling as part of its offering.

Viber Cons

• Call Quality Issues: Call quality may degrade in areas with poor network coverage, leading to dropped calls or audio distortion.
• Limited Call Blocking: Viber lacks a feature to block calls from unknown or unidentified numbers, leading to potential interruptions.
• No Block Contacts Option: Users cannot block specific contacts, which may result in unwanted communication.

Viber Pricing Plans

This landline alternative subscription plans start from $5.99 per month for unlimited calls to certain countries.

Viber Ratings

• Capterra – 4.4

Viber Customer Reviews

“I am not too happy with the video call quality of viber. Although it is really extremely good for text messaging.”

“The calling service is not always working as well as with other providers. Also, you get a message every time one of your contacts joins Viber, which is a bit annoying. You also get promotional messages from Viber from time to time.”

Source: Capterra

Viber Support Channels

• Chat
• Email

6. Ooma Office

What is Ooma?

Ooma Office is an affordable VoIP solution and landline alternative tailored for small to medium-sized businesses, offering reliable communication tools to streamline operations. This landline alternative to home phone provides features like call routing, conferencing, and mobile app integration to enhance collaboration and customer interactions. 

Ooma Features

• Call Center Management: Ooma provides efficient call center management tools, including call routing, agent performance tracking, and queue management. These features aim to enhance customer service by ensuring calls are handled promptly and by the most suitable agents.
• Call Conferencing: Ooma allows seamless conference calls, enabling multiple participants to join meetings. This feature is especially useful for team collaborations and client discussions, improving communication across departments.
• VoIP Connection: With VoIP technology, Ooma enables high-quality voice communication over the internet. This not only reduces costs compared to traditional phone lines but also provides scalability and flexibility for businesses.
• Call routing: Ooma’s call routing feature ensures every call reaches the right person or department with ease. It’s designed to streamline communication and enhance customer satisfaction.

Ooma Pros

• Affordable International Calling Rates: Ooma offers competitive international calling rates, making it an economical choice for businesses that need to connect with clients or partners overseas.
• Free Toll-Free Number: Ooma provides a free 800 toll-free number, which can be a significant cost-saver for businesses looking to offer clients a no-cost way to reach them.
• Simple Initial Setup: Ooma’s setup process is user-friendly, allowing businesses to get up and running quickly without requiring a dedicated IT team.

Ooma Cons

• Limited Features: Compared to other platforms, Ooma may lack certain advanced features, which could restrict its use for businesses that require more complex functionalities.
• Lack of Call Hold/Transfer: Ooma does not include call hold or transfer features, which can hinder effective call management and potentially disrupt customer service operations.
• Rude Customer Service: Some users have reported unpleasant experiences with Ooma’s customer service, citing rude or unhelpful responses that can lead to frustration.

Ooma Pricing Plans

This ladline alternative pricing starts at $19.95 per user per month.

Ooma Ratings

• Capterra – 4.5
• G2 – 4.6

Ooma Customer Reviews

“Locked out of phone settings so if you are looking for changing phone wallpaper there is no option to do this on the phones.”

“Still on the fence. Unless they can give me reliable phone service I may be looking for alternatives.”

Source: Capterra

Ooma Support Channels 

• Chat
• Email/Help Desk,
• FAQs/Forum
• 24/7 (Live rep)
• Phone Support

7. OpenPhone

What is OpenPhone?

OpenPhone is a communication platform and a landline alternative that is designed to simplify and streamline business communication, making it an ideal choice for startups and freelancers as the best alternative to home phone. With a focus on accessibility and ease of use, OpenPhone enables businesses to stay connected with their teams and clients effortlessly.

OpenPhone Features

• Dedicated business phone numbers: OpenPhone allows businesses to get separate phone numbers for professional use, enhancing credibility and organisation. 
• Shared inbox for team collaboration: This feature enables teams to collaborate effectively by sharing and managing messages within a shared inbox, streamlining communication.
• Call routing: OpenPhone’s call routing feature ensures every call reaches the right person or department with ease. It’s designed to streamline communication and enhance customer satisfaction.
• Voicemail transcription: OpenPhone transcribes voicemails into text, allowing users to read messages at their convenience and ensuring nothing is missed.

OpenPhone Pros

• Simple and user-friendly: OpenPhone is known for its easy-to-navigate interface, making it accessible to users with minimal technical knowledge. 
• Affordable for small teams: With cost-effective pricing, OpenPhone is an attractive option for small businesses and freelancers looking to manage communications without breaking the bank.

OpenPhone Cons

• Limited advanced features: Compared to other platforms, OpenPhone may lack some of the more advanced features needed by larger businesses. 
• No video call functionality: OpenPhone doesn’t support video calls, limiting its capabilities for businesses that rely on video conferencing for collaboration.

OpenPhone Pricing Plans

This landline alternative offers three pricing structure:

• Basic Plan – Starting at $13 per user/month (billed annually)
• Standard Plan – Starting at $20 per user/month (billed annually)
• Premium Plan – Starting at $40 per user/month (billed annually)

OpenPhone Ratings

• Capterra – 4.1
• G2 – 4.7

OpenPhone Customer Reviews:

“Whenever an update occurs, there is usually a minor inconvenience that comes along with it. Something like call logs not getting updated, or the app itself taking too long to update.”

“Worst onboarding and support experience ever! If you expect to just sign up and immediately get going – forget about it… I’ve been trying to speak with someone on OpenPhone who can get our account approved asap for outbound messages. We’ve applied twice and failed and cannot get any concrete information as for why. They have no phone number where I can reach support, nor do they have a human chat and I’m very disappointed as a customer.”

Source: Capterra

OpenPhones Support Channels

• Email
• Knowledge Base
• Chat bot

8. Grasshopper

What is Grasshopper?

Grasshopper is a virtual phone system and landline alternative that is tailored for small businesses and entrepreneurs. It allows users to efficiently manage their communication, separate personal and professional calls, and stay connected with clients.

Grasshopper Features

• Automated Attendant: Grasshopper’s system provides custom greetings and directs callers to the appropriate department or person.
• Call Conferencing: Easily set up conference calls for seamless collaboration with clients or team members.
• Call recording: Grasshopper’s call recording feature lets you capture and store calls. It’s perfect for reviewing conversations, ensuring compliance, and improving call quality.
• Call Routing: Calls can be customized based on factors like time, location, or keywords to enhance customer service.

Grasshopper Pros

• Reliable Call Quality: Users appreciate the dependable call quality, ensuring clear communication.
• Easy Setup: Grasshopper offers an intuitive setup, allowing businesses to get up and running quickly.

Grasshopper Cons

• Inadequate Customer Support: Grasshopper’s customer support may struggle to address issues or offer timely solutions.
• Unreliable Text Messaging: Users report difficulties with the text messaging feature, leading to issues with sending or receiving messages.
• Complex Interface: The system’s interface can be confusing, making it hard for users to fully utilise its features.

Grasshopper Pricing Plans

This landline alternative pricing starts at $29 per month for one number and three extensions.

Grasshopper Ratings

• Capterra – 4.3
• G2 – 4.0

Grasshopper Customer Reviews

“I have found that, when it directs to a mobile line, it shows the Grasshopper number and not the caller number, so sometimes you’re going into a call for a caller you know blind because you can’t see their number.”

“Unbelievable! I cancelled my subscription in December 2022, but this company charged me again for my credit card in January 2023. They charge you extra WITHOUT INFORMING you as well!!!! They are scammers.”

Source: Capterra

Grasshopper Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Email/Help Desk
• Phone Support
• Chat

9. GoTo

What is GoTo?

GoTo offers another landline alternative and a versatile communication system designed to meet the needs of businesses of all sizes, providing a range of collaboration tools that enhance productivity and streamline communication.

GoTo Features

• HD audio and video calls: GoTo provides high-definition audio and video calls, ensuring clear and reliable communication. This feature is particularly useful for businesses that rely on virtual meetings, as it offers a professional and seamless experience, whether for internal team discussions or client presentations.
• Call reporting: This call reporting feature provides detailed insights into call performance with metrics like call volume, duration, and trends. It’s ideal for tracking team productivity and optimising operations.
• Call routing: GoTo’s call routing feature ensures every call is directed to the right person or department automatically, making customer interactions more efficient and seamless.
• Team messaging and file sharing: With GoTo, businesses can streamline internal communication through team messaging and file sharing. This feature allows teams to collaborate in real-time, share documents, and ensure everyone is on the same page, improving productivity and reducing the need for multiple communication tools.

GoTo Pros

• Excellent collaboration features: GoTo is known for its robust set of collaboration tools, including video conferencing, screen sharing, and messaging, all integrated into one platform. These features help teams work more effectively, whether they are in the same office or spread across different locations.
• Strong reliability and uptime: GoTo has a reputation for offering reliable service with minimal downtime. Businesses can depend on the platform for uninterrupted communication, which is crucial for maintaining productivity and ensuring that operations run smoothly.

GoTo Cons

• Slightly higher pricing for premium plans: While GoTo offers an array of advanced features, its premium plans come at a higher price point compared to other competitors. This can be a consideration for smaller businesses or startups looking for more affordable communication solutions.
• Occasional delays in customer support: Although GoTo offers customer support, some users have reported occasional delays in response times. This could be a concern for businesses that require timely assistance in case of technical issues or urgent support needs.

GoTo Pricing Plans

This landline alternative pricing starts at $24 per user per month.

GoTo Ratings

• Capterra – 4.2
• G2 – 4.4

GoTo Customer Reviews

“Due to intermittent connection issues, logging in can be a challenge at times. There are occasions when the call quality decreases, which is frustrating for the consumers. The chat tool has fewer options and less intriguing video effects.”

“Slow integrations and it don’t work with all platforms”

Source: Capterra

GoTo Connect Support Channels

• Email/Help Desk
• Phone Support
• Chat
• 24/7 (Live rep)

10. TalkRoute

What is TalkRoute?

TalkRoute is another landline alternative and a virtual phone system specifically designed to cater to the needs of small and medium-sized businesses. It offers a flexible and affordable solution that helps companies manage their communications efficiently while maintaining a professional image.

TalkRoute Features

• Call forwarding: TalkRoute allows businesses to set up automated call forwarding, ensuring calls are directed to the right team members or departments. 
• Custom greetings and on-hold music: Businesses can create a professional and branded experience for their customers with custom greetings and on-hold music. This feature allows companies to welcome callers with a personalized message and keep them engaged while waiting on hold, improving the overall customer experience.
• Call routing: TalkRoute’s call routing feature ensures incoming calls are seamlessly directed to the appropriate person or department. It’s built to simplify communication and improve customer experience.
• Business texting capabilities: TalkRoute also offers business texting, enabling companies to send and receive SMS messages from their business phone numbers. This is particularly useful for businesses that need to stay in touch with clients via text, whether for appointment reminders, order confirmations, or quick communication.

TalkRoute Pros

• Simple to use with an intuitive setup: One of TalkRoute’s standout features is its user-friendly interface. The system is designed to be easy to set up, even for users with minimal technical expertise. This makes it ideal for small businesses and entrepreneurs who want a hassle-free setup without needing to rely on an IT team.
• Great for remote teams: TalkRoute’s flexibility is perfect for businesses with remote or distributed teams. Its cloud-based system ensures that employees can access their business phone system from anywhere, allowing for seamless communication and collaboration, regardless of location. This makes it a cost-effective solution for businesses looking to manage their phone system without the need for an office-based infrastructure.

TalkRoute Cons

• Lacks integration options: While TalkRoute provides a robust set of features, it falls short in terms of integration with other business tools or software. Businesses that rely on seamless integration with CRM systems, email marketing platforms, or other productivity tools may find this limitation a challenge, as it requires manual handling of certain processes.
• Limited advanced features: While TalkRoute offers essential features, it lacks some of the more advanced functionalities found in larger, more complex phone systems. Features like call analytics, detailed reporting, or advanced call management options may not be available, which could be a downside for businesses that need more in-depth insights or enhanced call handling capabilities.

TalkRoute Pricing Plans

This landline alternative pricing starts at $19 per user per month.

TalkRoute Ratings

• Capterra – 4.1
• G2 – 4.4

TalkRoute Customer Reviews

“Nothing, the system is terrible and the customer service couldn’t be worse. Truly a horrific experience, and I am sure they will be out of business soon. I switched to their competitor and encouraged many of my colleagues who use this system to do the same”

“Unable to try the product due to gross incompetence at Talkroute. We are trying to set up a computer based phone for our disabled employee but were treated like trash and with unfounded suspicion, not to mention illegally charging our card. I was unable to test the product, but was charged anyway. It promised a 7 day trial but I was charged IMMEDIATELY. The account was also suspended, then restored after making me jump through hoops, then suspended again. It is illegal to take a payment card while promising not to charge it, then charge it.”

Source: Capterra

TalkRoute Support Channels

• Email/Help Desk
• Phone Support
• Chat

How To Choose The Best Business Landline Alternative For Your Small Business?

Choosing the right business landline alternative is a crucial decision that can significantly impact your small business operations. Here’s how you can make the best choice:

Understand your needs

While looking for small business landline phone service providers you can start by evaluating the number of users who will need access to the system. Are you a small team, or do you plan to expand in the near future? Also, think about the features you need. For instance, do you require advanced features like call forwarding, voicemail-to-text, or call analytics? Knowing what your business requires will help you choose a solution that fits your operations.

If you want to know more about Voicemail-to-text, then check out our YouTube video:

Evaluate integrations

In today’s digital age, a business’s efficiency depends on how well its tools work together. When choosing a landline alternative, look for providers that offer seamless integrations with your existing CRM system and other essential software like email marketing platforms or project management tools. This will streamline your operations and keep everything connected in one place. Hence it is important to search for a small business landline phone service provider that offers seamless integration. 

Set a budget

VoIP solutions and small business landline phone service providers come with flexible pricing plans, which can be an advantage for small businesses. However, it’s important to set a clear budget before you begin exploring options. Some providers offer basic plans with fewer features, while others provide premium options with advanced capabilities. Be sure to choose a plan that fits your budget while still offering the necessary features to support your business growth.

Check reliability

Reliability is key when it comes to communication. You don’t want your business to experience constant downtimes or poor call quality due to small business landline phone service providers. Look for providers with a strong track record of uptime and excellent customer support. Reading customer reviews and asking for recommendations from other business owners can help you find a provider that you can trust to keep your business connected at all times.

Prioritize scalability

As your business grows, so will your communication needs. Choose a VoIP system that can scale with your business, allowing you to easily add users, upgrade features, or adjust plans without a hassle. This ensures that your system will evolve as your business expands, helping you avoid the need for a complete overhaul down the line.

By following these steps, you’ll be able to find the best business landline alternative that fits your needs, budget, and growth potential, setting your business up for success in the long term.

Why Emitrr Is The Best Business Landline Phone?

Emitrr is a standout choice if you’re looking to replace your traditional business landline phone. Whether you’re a startup or an established small business, Emitrr provides the tools you need to streamline your communications without the complexity of traditional phone systems.

Here’s a closer look at the features that make Emitrr best business landline phone: 

Affordable pricing with no hidden fees

Emitrr offers competitive pricing plans tailored to fit your budget. Unlike traditional landline systems, which can come with surprise charges and hidden fees, Emitrr’s transparent pricing ensures you only pay for what you need, without any unexpected costs popping up along the way.

24/7 customer support

One of the standout features of Emitrr is its commitment to customer service. The platform provides 24/7 customer support, so you can get assistance whenever you need it. Whether you’re facing a technical issue or need guidance on using a feature, Emitrr’s support team is just a call or click away, ensuring that your business stays connected without disruptions.

Seamless CRM integrations

Emitrr makes it easy to integrate with your existing CRM tools, helping you manage customer interactions more effectively. The ability to sync with popular CRM systems ensures that your business operations stay smooth, from tracking customer interactions to managing sales leads. This integration allows you to leverage valuable customer data for better decision-making and improved customer service.

Emitrr’s combination of affordability, exceptional customer support, and easy integration with CRM tools makes it an excellent choice for small businesses looking to upgrade their communication systems. It’s a reliable, flexible alternative to traditional landlines that will grow with your business and help you stay connected with ease.

How To Switch From Landline To A VoIP Phone System Like Emitrr?

Setting up a VoIP phone system with Emitrr is quick and easy, and you can tailor it to suit your business needs. Here’s a simple guide to get started. 

Step 1: Evaluate Your Current Set Up

• Identify the number of users, lines, and features required for your business communication. 
• Assess your internet connection speed to ensure it can handle VOIP calls.

Step 2: Choose An Emitrr VOIP Plan

• Explore Emitrr’s plans and select one that matches your business needs.

Step 3: Port Your Existing Number

• Contact Emitrr to initiate the process of transferring (porting) your current landline number to the VOIP system.

Step 4: Log In To Emitrr’s VOIP Software

• Log in with your account credentials and explore the features.

Step 5: Configure Your Dashboard

• Set up call routing, voicemail, and other preferences through the Emitrr dashboard.
• Add team members and assign extensions as needed. 

Frequently Asked Questions

Conclusion

The time to switch from traditional business landline phones is now! With a range of feature-rich and affordable alternatives like Emitrr, you can not only save on costs but also improve the overall efficiency of your communication systems. Furhtermore by upgrading to a VoIP phone system, you’ll enjoy features such as better call management, scalability, and enhanced flexibility. These advantages can help streamline your business operations and boost productivity in the long run. Don’t get left behind – future-proof your business today with Emitrr’s VoIP phone system for small businesses! If you want to know more about Emitrr then book a demo now!!