Top 10 Landline Business Phone Systems

Landlines have been with us for a long time, and with the rapidly competitive market where communication is the primary key, it does not work efficiently for most companies. It offers clear call quality, security, and uptime, but does not match its pace with the technology. However, the modern workplace seeks modern communication solutions as it has become a core necessity. 

How about involving VoIP phone systems with it? 

Multiple modern businesses are finding modern and easy solutions while keeping up with the businesses with dynamic communication solutions. Landlines still serve a purpose, but to enhance business communication, it is important for VoIP installation. Now, it becomes important to find the right system that depends on what works best for the team. 

In this blog, we will explore everything about how easier it can get with the right VoIP solutions to incorporate in your business. 

Let’s get into it knowing everything about business phone systems!

Key Features to Look for in a Landline Business Phone System

Choosing the right landline business phone system requires looking beyond just making and receiving calls. Here are the essential features to consider:

1. Call Management Features

A good business phone system should offer advanced call-handling options like call forwarding, voicemail, and auto-attendant. Call forwarding ensures that important calls are never missed, while voicemail-to-email features improve accessibility. Auto-attendants streamline customer interactions by directing calls to the right department without human intervention.

2. Scalability and Integration with VoIP/Hybrid Systems

Businesses grow, and their communication needs evolve. A landline system should offer scalability, allowing easy expansion without excessive costs. Integration with VoIP or hybrid phone systems can provide added flexibility, enabling businesses to transition smoothly to more advanced solutions when needed.

3. Reliability and Uptime

One of the biggest advantages of landline systems is their reliability. Unlike internet-based solutions, they are not affected by network downtime or bandwidth limitations. However, it’s essential to choose a provider with a strong infrastructure to ensure uninterrupted service.

4. Cost-Effectiveness and Contract Flexibility

While landline systems are known for their reliability, they can come with higher costs due to hardware, maintenance, and long-term contracts. Businesses should look for providers offering competitive pricing, flexible contract terms, and bundled services that reduce overall expenses.

5. Customer Support and Service Quality

A business phone system is only as good as the support behind it. Choosing a provider with 24/7 customer service, quick issue resolution, and minimal downtime is crucial. Reliable technical support ensures smooth operations and prevents communication disruptions.

Top 10 Landline Business Phone Systems for 2025

1. Emitrr
2. Dialpad
3. 8×8
4. OpenPhone
5. Verizon
6. Grasshopper
7. Ooma
8. Nextiva
9. RingCentral
10. Vonage

1. Emitrr Overview

Emitrr is a powerful phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Key Features of Emitrr

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Pros of Emitrr

• Integration with 1,000+ CRMs: Effortlessly connects with popular CRM platforms for a seamless workflow.
• Unified Communication System: Combines calls, texts, and emails for streamlined management.
• Multi-Location Management: Ideal for hotel chains, allowing centralized communication across all properties.
• Essential Call Features: Call routing, forwarding, transfers, and more ensure efficient communication.
• Advanced Voice Capabilities: Voice calls, caller ID, voicemails, and customizable on-hold music enhance guest interactions.
• Interactive Voice Response (IVR): Provides automated, professional responses to direct guests to the right departments.
• Auto-Attendants: Handles calls with ease, ensuring guests are never left waiting.
• Call Encryption: Adheres to TCPA guidelines for secure and compliant communication.
• Exceptional Customer Support: A dedicated team ready to assist whenever needed.
• Time-Saving Automation: Automates repetitive tasks, boosting staff efficiency and productivity.

Cons of Emitrr

• Some features are still under development and will be rolled out soon.

Integration

Emitrr offers 500+ integrations across different industries, such as dental, recruiting, real estate, etc., with tools like:

• MailChimp
• Denticon
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Customer Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS

Pricing

• Emitrr offers a text-based pricing model for SMS starting at $149 monthly. 

Reviews and Ratings of Emitrr

Ratings:

G2: 4.7/5 

Reviews: 

“Emitrr has been a wonderful tool for our business. It has vastly improved our marketing efforts and is super easy to use/user friendly. The customer service is unmatched – anything I ask for help with is acknowledged quickly and usually resolved within a day or less. They also are quick to implement new ideas from clients. I don’t have one negative thing to say about Emitrr.“

“User-friendly layout and design that helps. Especially with our business model, which uses multiple numbers. Customer support has always been extremely helpful and responsive. We use this daily and use all the features it offers. It was easy to implement and was a seamless integration into our system.“

Emitrr isn’t just a VoIP system; it’s a robust communication partner that empowers hotels to deliver exceptional service while simplifying daily operations. If you’re looking for a solution that elevates guest communication to the next level, Emitrr is your answer.

2. Dialpad

Dialpad helps in team communication innovation with its AI-driven features. It is designed for businesses looking for modern tools to enhance their business. It brings up productivity and collaboration with cost-effective solutions.

Key Features of Dialpad

• Real-Time Call Coaching: Uses AI to provide insights during calls.
• Integrated Messaging: Combines messaging and call recording in one platform.

Pros of Dialpad

• Affordable pricing plans for growing businesses.
• Simple setup with an intuitive interface.
• Excellent for businesses looking to improve team productivity.

Cons of Dialpad

• Video conferencing limits participant numbers.
• Some advanced features may require a learning curve.

Integration

• Salesforce
• Zendesk
• HubSpot
• Microsoft Teams
• Slack
• Google Workspace
• ServiceNow
• Zoho CRM

Customer Support Channels

• 24/7 live chat
• Email support
• Knowledge base
• Community forums
• Dedicated account managers for premium users

Pricing

• Standard: $15/month 
• Pro: $25/month
• Enterprise: Contact them for support 

Ratings of Dialpad

Ratings: 

G2: 4.4/ 5

Reviews of Dialpad: 

“Their customer service is abysmal. They do not do what they claim they will, but they will claim they have completed service tasks necessary for your business’s functioning. You will only later discover that they have lied. When you request that they resolve the issue, they will go through the same cycle of inaction and lies about resolving it while perpetuating the service issue and potentially damaging your business.“

“We paid $300 a year for Dialpad and added two lines for our telemarketing initiatives. The bill increased from $300 to $900 yearly, which wasn’t reasonable. But that’s okay; a quick conversation with Dialpad’s customer service should clarify things. I was wrong! After spending HOURS on their website looking for a phone number to call, support webpages that take you in circles, and a chatbot that doesn’t work, I found the customer service email addresses in forums.“

3. 8×8

8×8 is a cloud-based VoIP phone system offering unified communications for businesses of all sizes. It provides voice, video, messaging, and contact center solutions with a focus on security and scalability.

Key Features of 8X8

• Unlimited calling within 48+ countries
• AI-powered call analytics and reporting
• Integration with CRM and business tools (Salesforce, Microsoft Teams, etc.)
• Advanced call management, auto-attendant, and voicemail-to-email

Pros of 8X8

• Strong global reach with international calling options
• AI-driven analytics for better call insights
• Easy scalability for growing businesses

Cons of 8X8

• Higher pricing compared to some competitors
• The steeper learning curve for beginners
• Customer support response times can be inconsistent

Integration

• Operator Connect
• 1CRM
• 8×8 Web Dialer
• Agile CRM
• Bullhorn
• Copper
• Freshdesk
• Genesys
• Google
• HubSpot
• Microsoft
• Microsoft Dynamics
• NetSuite
• Pipedrive

Customer Support Channels

• Manual user guides
• Live chat
• Contact Us portal from the website 

Pricing

Contact them for a quote

Ratings and Reviews of 8X8

Ratings of 8X8: 

4.6/5

Reviews of 8X8:

“Once logged on you are capable of reaching anyone in the company with a directory extremely easy to navigate. Integration with anyone within the company makes it user-friendly. I use this daily as part of our phone systems. Since we have our IT team there customer support is never needed. Implementation was easy for the entire office.”

“Implementation. They have more options than you would ever need, which only makes it harder to set it up. Do you want 2 rings or 3 rings or 4 rings before voicemail? I expressed over and over that I feel I am over my head but they just reread their script. They aren’t the experts, they are the ones asking questions. I am expected to be the expert, I am expected to have the answers.” 

4. OpenPhone

OpenPhone is one of the smart and user-friendly business phone systems that fulfill the needs of modern businesses and their teams. It is easy to manage the calls, texts, and voicemails from just a single app that will make communication better, simple, and efficient. Work and personal calls and communication operations can be managed separately through which collaboration becomes easier and it is sorted even through shared numbers.

Key Features of OpenPhone

• Dedicated Phone Numbers: You can get unique phone numbers for the business along with the ability to integrate the existing number for seamless integration. 
• Team Collaboration: Easily add team members to share phone numbers, enabling faster and more effective communication for work to be done. 
• Call Summaries and Transcripts: Get detailed call summaries and transcripts that align every team member on the same page. 
• Enhanced Calling Experience: Seamless and smooth intuitive calling interface for unbreakable call interactions. 
• Team Messaging: Easily send fast and efficient SMS to clients or teams that will make an efficient connection. 
• OpenPhone API: Easily automate messaging workflows and build custom solutions that will customize the business needs.
• Powerful Integrations: Connect OpenPhone with popular tools like Slack, HubSpot, and Zapier to streamline your workflow.

Pros of OpenPhone

• Easy to use for the new users with the appealing UI/UX
• Google Voice has helped in improving the calling and texting ability 
• Keeps team members on the same page with the help of intrusive features

Cons of OpenPhone

• No reliable support to solve the problems of customers 
• Caller ID is unavailable for the users to use, but it is considered to be the basic feature they have promised.
• Frequent system outages and there is no solution to it
• Bugs and glitches all the time, no smoother usage when needed the most. 

Integrations

• Zapier 
• Hubspot 
• Salesforce
• Slack 
• Gong 
• Google Contacts

Customer Support Channels

• Contact form available on the website 

Pricing

• Starter: $15/user/month
• Business: $23/user/month 
• Enterprise: Contact them for a quote

Reviews and Ratings of OpenPhone

Ratings of OpenPhone:

G2: 4.7 /5 

Reviews of OpenPhone:

“I had an extremely disappointing experience with OpenPhone. The product is very bad, and the support is even worse. We relied heavily on the notes we made on every contact, but when we needed to export the notes, we were told by their support that it wasn’t possible. This was shocking and unacceptable, considering it’s our data. We were told they might offer this feature in the future but couldn’t provide our data at present.“

“ALL our phone calls have been going straight to the VM. We finally got a CS agent but they canceled on us because their dog was sick. They refused to reschedule or hand us off to someone else“

5. Verizon Business Landline

Verizon Business Landline offers enterprise-grade communication solutions with a strong focus on reliability and security. It is best suited for businesses that require a traditional phone system with nationwide coverage.

Key Features of Verizon

• Auto Attendants: Automatically route incoming calls to the right department or employee. Verizon desk phone solutions are designed for office communication.
• Hunt Groups: Distribute calls to multiple team members, ensuring no customer inquiry is missed. 
• Mobile Integration: Stay connected on the go with features that sync mobile devices to the office phone system.
• Verizon conference calls: For team meetings and client interactions.
• Verizon voicemail options: It can manage missed calls effectively.

Pros of Verizon

• Excellent call clarity and uptime reliability
• Strong security features for regulated industries
• Suitable for large businesses with extensive communication needs

Cons of Verizon

• Expensive compared to VoIP alternatives
• Lacks modern collaboration features like video conferencing and AI analytics
• Limited flexibility for remote work compared to cloud-based solutions

Integrations

• Microsoft Teams Solution
• Webex Suite 

Customer Support Channels

• Phone Call 
• Request a consultation from the website 
• Visit nearest stores
• Submit query online

Pricing:

• $20 per line per month (when bundled with Fios, with a two-year contract).
• $35 per line per month (standalone, with a two-year contract).

Ratings and Reviews of Verizon

Ratings of Verizone:

G2: 3.5 /5 

Reviews:

“Most of my calls always go to voicemail and I am always missing some calls. The Verizon One Talk app can feel outdated and slow. Also many struggle to download Verizon One Talk on certain devices. The Verizon One Talk desktop app has a clunky interface.“

“Customer service is horrendous! They caused me to have no phone usage for 4 1/2 days. They didn’t look at the problem until I contacted the BBB. Only to find out they had caused the problem with a change to my settings and that it was an easy fix if anyone had looked at the issue. Support for One Talk Verizon isn’t always responsive.“

6. Grasshopper

Grasshopper is one of the ultimate virtual phone systems that is designed for small entrepreneurs and businesses. It works like a traditional phone system that requires no hardware but it can easily connect through mobile or desktop apps. It can be used for the office or on the go at home. Not only that but you can easily manage multiple businesses through one single phone. It is the best and perfect for solo or growing entrepreneurs that can be reliable for the cloud telephony that works wherever business happens.

Key Features of Grasshopper

• Phone Calls: Make and receive professional business calls effortlessly.
• Instant Messaging: Communicate quickly with team members via real-time messages.
• Conference Calls: Host seamless group calls for team or client discussions.
• Desk-to-Desk Calls: Connect directly with colleagues in the office.
• Hold Music: Keep callers engaged with customizable music while on hold.
• Automated Attendants: Direct calls efficiently with automated voice menus.
• VOIP Number: Use internet-based numbers for cost-effective calling.
• Software Pairing: Integrate with tools for enhanced productivity.
• Browser Extension: Access features directly from your web browser.
• Individual Download: Install on devices for personalized access.

Pros of Grasshopper

• It is user-friendly and can be accessed around the world and globally.
• It keeps the personal and professional work calls different 
• Callers will never miss out on talking to anyone, it always picks up the call even in your absence

Cons of Grasshopper

• The learning curve is difficult for beginners and it is a bit difficult to navigate through all the features. 
• Risky security operations through which confidential information like credit card information can be stolen or accessed. 
• Sometimes outgoing calls can take much more effort and it becomes tricky for users to manage it. 

Integration

• Contact them for integration 

Customer Support Channels

• FAQs/Forum,
• 24/7 (Live rep)
• Phone Support
• Knowledge Base
• Email/Help Desk
• Chat

Pricing

• True Solo: $14/month 
• Solo Plus: $25/month 
• Small Business: $55/month 

Ratings and Reviews of Grasshopper

Ratings:

G2: 4 /5 

Reviews of Grasshoppers

“The contacts feature has been pretty glitchy but since we got it there has been a ton of updates regarding the contacts feature. Sometimes copy pasting doesn’t work properly on the chat feature.“

“No Security. All anyone needs to steal your account and phone number is your credit card information. They will not return the service or business phone number to you without a court order. They sent an email to inform you that your information and account email was changed, but never sent one before authorization. Move your number while you can!“

7. Ooma Office

Ooma is a highly trusted VoIP service provider by businesses in every industry for easy communication with clients anywhere and anytime. It is easy to use, requires a simple setup, and has very cheap international calling rates, so it has become the top choice for many small and mid-sized businesses. Yet, while offering much to its users, users cite problems such as frequent outages, extra costs for some of the features, and complications in using some tools.

Key Features of Ooma

• Ring teams: There would be no missed calls to ring every caller simultaneously.
• Mobile & Desktop Apps: You can access your phone system on mobile and desktop for maximum flexibility.
• Call Recording: Record calls for later review, quality checks, and compliance.
• Company Directory: A digital phone book containing employee names and extensions to route calls.
• Virtual Receptionist: Provide the caller with the initial answers and direct them to the right person or department.
• Call Forwarding & Transfer: Forward or transfer calls seamlessly to other numbers or voicemails as required.
• Flexible Numbering: Use assignable extension 1000 through 9999 to define your numbering.
• Call Log: Track and review your incoming and outgoing call history quickly.

Pros of Ooma

• Low International Charges: It also boasts the lowest rates outside the US, Mexico, Canada, and Puerto Rico, so it is recommended to firms with a worldwide customer base.
• Quick Installation: The initial setup is user-friendly and straightforward; businesses are instantly ready.
• 800 Free Toll-Free Number: Businesses can have a toll-free number without extra cost.
• Strong Features: It gives several VoIP tools that simplify communicating with customers and vendors.

Cons of Ooma

• Extra cost for voicemail transcription: Voicemail transcription is not included in the regular plans and must be paid as an additional service.
• Frequency Outages: The customers state they experience services periodically, which delays business communications.
• Complexity in Some Features: Some features are great but hard to access for fresh users.

Ooma’s pricing plans

• Ooma provides three different price plans for various needs. 
• Essentials: $19.95/user/month -Basic features suitable for small teams. 
• Pro: $24.95/user/month – Advanced call recording and transcription of voicemail messages. 
• Pro Plus: $29.95/user/month. This all-inclusive plan includes premium tools for business scaling. 

Ooma Ratings And Reviews

Ratings of Ooma:

4.6/5

Reviews of Ooma:

“Since the beginning, I had an issue with an extreme amount of spam calls (at least six daily on each phone). I tried to register the phones on do not call (both state and fed), waited 90 days, and it did nothing to reduce the number of spam calls.The call quality was lacking. There was a lag between when I spoke and when the other person heard me. This caused us to seem to talk over each other, and I would listen to my voice echo.“

“Customer service is non-existent. The upper management will say anything when in a tight spot, then forget they have said it. Their support does not provide accurate information. Told phones could be moved, and I just had to remove them from the Ooma account, then say, “No, you cannot move the phones”. If you would like to have frustration, choose Ooma!“

Source: G2

8. Nextiva Business Phone System

Nextiva is a sophisticated VoIP solution that integrates and is an AI-driven tool with a user-friendly design. It is perfect for businesses that help in the smooth customer engagement process. It delivers smart communication tools that improve workflows and interactions.

Key Features of Nextiva

• Smart Call Routing: Ensures calls are directed efficiently.
• Audio and Video Conferencing: Supports collaborative team communication.
• Voicemail and Call Analytics: Provides insights for performance tracking.

Pros of Nextiva

• Easy-to-use interface with a drag-and-drop call flow builder.
• Advanced AI tools enhance productivity and decision-making.
• Excellent customer support with quick response times.

Cons of Nextiva

• Advanced features come at a higher cost.
• Basic plans offer limited functionality.

Integration

• Outlook and Google Contacts
• Active Directory Sync 
• Microsoft Teams 
• Salesforce
• HubSpot 
• Zendesk 
• Facebook
• Instagram 
• TikTok 
• Google Store 
• Amazon 
• App Store 
• Google Play Store 
• Google Reviews
• Yelp 
• TripAdvisor

Customer Support Channels

• Phone Support
• Email Support
• Live Chat Support
• Help Center/Knowledge Base
• 24/7 Customer Support

Pricing

• Digital: $20/user/month 
• Core: $30/user/month 
• Engage: $40/user/month 
• Power Suite: $60/user/month

Ratings and Reviews of Nextiva

Ratings of Nextiva:

G2: 4.5 /5 

Reviews of Nextiva“

“Nextiva seems to have a lot of features but a lot of them are not set up yet like the Call Flow and no one can give me an estimate as to when it will be available. The error messages that the system throws out are usually incorrect and do not address the issue, causing me to always have to reach out to customer service for anything including creating users, updating info, etc. Also, the prices are not clear and I was surprised that each line would cost over 40 dollars. Settings cannot be updated in bulk, instead each user and location needs each setting updated individually. Overall, this is a product that requires a full-time administrator to get the product working fully and is in no way user-friendly nor is the interface intuitive or simple.“

“Next phone apps are not user-friendly and sometimes VOIP. For the phone app, I have to log out and log in at least 3 times a day. I will get a call and go to answer it and drop the call which frustrates our clients. Our call center gets logged in the afternoon all by itself so they have to monitor it daily so they can receive calls that cause issues if they don’t. We are in the healthcare business and miss doctor and patient calls which is not ok. This needs to be addressed.“

9. RingCentral Landline Services

RingCentral is a cloud-based hotel phone system platform, designed to support businesses of all sizes. It may be from startups to global enterprises. It has advanced features and offers a unified system for voice, video, and messaging. It makes the communication and collaboration a smooth process.

Key Features of RingCentral

• Extensive Integrations: Over 300 integrations with CRMs and productivity tools.
• Unified Communication: Combines voice, video, and messaging in one platform.

Pros of RingCentral

• Robust feature set, ideal for larger teams and enterprises.
• Scalable to suit businesses of any size or stage.
• Strong integration capabilities with popular tools.

Cons of RingCentral

• Premium features come with a higher price tag.
• Customer support can be slow to respond at times.

Integration

• Salesforce
• Microsoft Teams
• Google Workspace
• Slack
• Zendesk
• HubSpot
• Microsoft Outlook
• Zoho CRM
• Dropbox
• Trello

Customer Support Channels

• Phone Support
• Live Chat
• Email Support
• Help Center
• Community Forum
• Knowledge Base
• Customer Support Portal
• Social Media Support

Pricing

• Core: $20/user/month 
• Advanced: $25/user/month 
• Ultra: $35/user/month

Ratings of RingCentral

Ratings of RingCentral:

G2: 4/ 5

Reviews of RingCentral:

“In the beginning, it was fine, then the phone started acting up for 3 hours (you cannot make calls, that happened to me, from time to time), and sometimes for almost one whole week, the text messages didn’t work, you couldn’t send text message at all.“

“Terrible customer service. We have been paying for the tool now for 3-4 months and have not yet been able to use it. A request for a refund or help with getting international numbers has not been responded to.“

10. Vonage

Vonage is one of the versatile VoIP solutions that offer higher customizable solutions for businesses of all sizes. With a focus on scalability and consisting of advanced communication features, it is one of the ideal solutions for enterprise businesses that are looking for communication tools. 

Key Features of Vonage

• Scalable Cloud Services: Adapts to growing business needs.
• Advanced Reporting: Provides detailed analytics for informed decision-making.
• Video Conferencing and Call Encryption: Ensures secure and versatile communication.

Pros of Vonage

• Highly customizable to meet diverse business requirements.
• Advanced APIs for companies needing tailored communication solutions.
• Scalable for enterprises anticipating growth.

Cons of Vonage

• Pricing may be higher for smaller businesses.
• Advanced features can drive up costs for extensive teams.

Integration

• Salesforce
• Microsoft Teams 
• Microsoft Dynamics
• Slack 
• All the communication integrations available

Customer Support Channels

• 24/7 Phone Support
• Live Chat
• Email Support
• Help Center/Knowledge Base
• Community Forums
• Social Media Support (Twitter and Facebook)

Pricing

• Mobile: $13.99/month 
• Premium: $20.99/month 
• Advanced: $27.99/month

Ratings of Vonage

Ratings of Vonage: 

G2: 4.1 /5

Reviews of Vonage:

“MUST use Salesforce Lightening for it to work well. In Classic there are a lot of issues. It’s hard to administer, particularly with multiple countries. We had a difficult implementation.“

“Accessing information can become a tedious and daunting task. Sometimes easier to just keep actual business cards in a Rolodex.“

Landline vs. VoIP: Which One is Right for Your Business?

When it is the question of choosing between modern and traditional communication systems in the business, it becomes a biased decision. Everyone wants a solution where they do not want to leave the comforting traditional communication system, but want efficiency like a modern solution. The only way out here is to have the best of both. How about incorporating VoIP phone systems into the landline phone system for better usage of the communication system? 

Before we think about that, it is important to know the difference between both of them, considering the flexibility and features. 

Features	Landline Business Phone	VoIP Business Phone
Cost	Higher costs due to hardware, maintenance, and contracts.	Lower costs with minimal hardware and flexible pricing.
Scalability	Limited—adding new lines can be expensive	Highly scalable—add or remove users easily.
Call Quality	Consistently clear, not affected by internet speed.	High-quality calls, but depends on internet strength.
Flexibility	Fixed to a physical location.	Work from anywhere with an internet connection.
Features	Basic calling, voicemail, call forwarding.	Advanced features like video conferencing, auto-attendants, call analytics, and CRM integrations.
Reliability	Unaffected by internet issues, but vulnerable to power outages.	Reliable with a strong internet connection and backup options.

When Should You Choose a Landline Over VoIP?

A landline system may be a better fit if:

• Your business operates in an area with unstable internet connectivity.
• You require a traditional phone system for compliance or security reasons.
• You do not need advanced features like video calls, call analytics, or remote access.

Why VoIP is the Smarter Choice for Modern Businesses?

VoIP is designed for businesses that prioritize cost savings, flexibility, and feature-rich communication. It’s the right choice if:

• You want to reduce costs by eliminating expensive landline infrastructure.
• Your team works remotely or across multiple locations and needs seamless connectivity.
• You need advanced tools like call recording, auto-attendants, mobile apps, and CRM integration.
• Scalability is important, allowing you to add or remove lines without hassle.

Hybrid Solutions: The Best of Both Worlds

For businesses that still require landline reliability but want VoIP’s flexibility, hybrid phone systems offer a perfect balance. These systems use both landline and VoIP technologies, ensuring consistent uptime while providing modern features like cloud-based management and remote access.

While landlines have their place in certain industries, VoIP is the clear choice for businesses looking to stay competitive. It offers lower costs, greater flexibility, and powerful features that enhance communication efficiency. For companies ready to embrace the future, switching to VoIP—or at least incorporating a hybrid system—is a step toward smarter business communication.

How to Choose the Right Business Phone System?

Choosing the right business phone system requires balancing costs, features, and long-term needs. Evaluating these factors ensures a solution that enhances communication efficiency and supports business growth.

Assess Your Business Size and Communication Needs

• Determine the number of employees who need phone access.
• Identify if you need multi-location or remote connectivity.
• Consider call volume, customer interactions, and internal communication requirements.

Understand the Total Cost (Hardware, Installation, and Maintenance)

• Compare upfront costs of landline vs. VoIP systems.
• Factor in installation, equipment, and long-term maintenance expenses.
• Look for hidden fees in contracts, including upgrade and cancellation costs.

Check Provider Reputation and Customer Support

• Research customer reviews and industry ratings.
• Ensure the provider offers 24/7 support and quick issue resolution.
• Test response times and service reliability before committing.

Look for Additional Features That Align with Business Goals

• Prioritize features like call forwarding, voicemail-to-email, and auto-attendants.
• Consider integration with CRM, helpdesk, or other business tools.
• Ensure scalability options to support future business growth.

Why Emitrr Is The Best Business Phone System For Your Business?

Advanced VoIP and Call Management Functionality

Emitrr offers a powerful VoIP phone system with advanced call routing, auto-attendants, and multi-level call flows. Businesses can efficiently manage incoming calls, ensuring quick response times and enhanced customer satisfaction.

Seamless Integration with Business Tools

Emitrr integrates effortlessly with over 1,000 business software applications, including Customer Relationship Management (CRM) and Electronic Health Records (EHR) systems. This real-time synchronization improves workflow efficiency and enhances communication management.

User-Friendly Interface and Automation

Designed for ease of use, Emitrr’s VoIP platform simplifies setup and daily operations. It includes automation features like voicemail-to-text, missed call texts, appointment reminders, and customer engagement tools—reducing manual tasks and improving productivity.

Scalability for Businesses of All Sizes

Whether you’re a startup or an enterprise, Emitrr’s VoIP solution scales with your business needs. Its flexible architecture ensures your communication system can grow alongside your organization without expensive infrastructure changes.

Reliable and High-Quality VoIP Calls

Emitrr provides crystal-clear call quality with minimal disruptions, ensuring smooth business communication. With high uptime reliability, businesses can stay connected without worrying about dropped calls or connectivity issues.

Exceptional Customer Support

Emitrr is known for its responsive and dedicated customer support team. With 24/7 assistance and continuous improvements based on user feedback, businesses can rely on prompt issue resolution and top-tier service.

Proven Success and High User Ratings

Emitrr has received outstanding reviews from users who praise its ease of use, feature-rich platform, and tangible business benefits. Businesses report increased efficiency, better customer engagement, and improved call management.

Industries Served By Emitrr

Healthcare Practices

A virtual phone line is an essential tool for healthcare professionals, including dentists, surgeons, medical spa clinic owners, veterinarians, ophthalmologists, and more. Fully HIPAA-compliant, it ensures secure patient communication while integrating seamlessly with over 500 EHR/PMS software, such as Denticon, Dentrix, and AthenaHealth. With features like call forwarding, voicemail-to-email, automated appointment reminders, and VoIP-based consultations, healthcare providers can streamline patient engagement, manage follow-ups efficiently, and focus on delivering top-quality care.

Real Estate

For real estate businesses, a virtual phone line helps agents stay connected with clients and teams from anywhere. With call routing, IVR, voicemail, and mobile access, agents can manage inbound leads, schedule property showings, and maintain seamless communication with clients. Additionally, auto-replies and missed-call-to-text features ensure no potential lead is lost, helping realtors close deals faster and enhance their professional presence.

Insurance

Insurance businesses handle high call volumes and customer inquiries daily. A virtual phone line offers call forwarding, call queues, and automated responses, ensuring efficient management of customer communication across multiple locations. It also enables secure client communication, policy updates, and claims assistance, while features like voicemail transcription and automated SMS follow-ups help improve customer engagement and streamline operations.

Small Businesses

For small businesses, a virtual phone line provides an affordable and professional way to connect with customers. Businesses can use features like multi-device access, auto-attendants, and call routing to ensure every call is answered promptly. Whether for customer support, marketing, or internal communication, a virtual phone line helps businesses scale effortlessly while maintaining a professional image.

Education & Schools

A virtual phone line enables educational institutions to communicate effectively with students, parents, and staff. With features like bulk messaging, two-way communication, and voicemail-to-email, schools can send announcements, notify parents of important updates, and handle administrative calls efficiently. Automated reminders for fee payments, PTA meetings, and event schedules further help streamline communication and reduce manual effort.

NGOs & Non-Profits

For non-profits, a virtual phone line is a powerful tool for outreach, donor communication, and volunteer coordination. It allows NGOs to handle inquiries, send donation reminders, and update members about events through voice calls and SMS. Additionally, multi-line call handling and call forwarding help organizations stay connected with supporters and expand their reach.

Home Service

Home service businesses rely on quick and reliable communication with clients. A virtual phone line simplifies this by offering call routing, two-way texting, appointment scheduling, and automated reminders. Seamless integration with CRM and home service software ensures businesses can manage bookings, send updates, and collect feedback effortlessly, improving overall service efficiency.

Law

Law firms can benefit from secure and professional communication with a virtual phone line. Features like call recording, appointment reminders, and VoIP-based client consultations enhance client interactions while ensuring compliance with legal communication standards. Additionally, multi-device access and call forwarding allow attorneys to stay accessible even when out of the office.

Religious Institutions

Religious organizations can use virtual phone lines to stay connected with their congregation and administrative teams. With features like automated calls, SMS alerts, and call forwarding, churches and other religious groups can send event reminders, prayer requests, and important announcements. A virtual phone system helps streamline communication and foster engagement within the community.

Ecommerce and Retail

For e-commerce and retail businesses, a virtual phone line is essential for customer support, sales inquiries, and order management. Features like IVR, call tracking, and SMS notifications allow businesses to automate order confirmations, handle returns, and run marketing campaigns efficiently. With seamless integration with CRM and marketing tools, businesses can provide a seamless customer experience while scaling their operations.

Future of Business Phone Systems: Are Landlines Here to Stay?

Everybody wants communication games stronger and more efficient these days as they quickly help in resonating the solutions that they are looking for. With the rapid evolution of the business, it becomes important to incorporate modern solutions. As companies are looking to prioritize flexibility, scalability, and some cost-efficient solutions, VoIP is a clear communication choice.

Trends in Business Communication Technology

• Remote and Hybrid Work Growth – Businesses need phone systems that support seamless communication from anywhere, making internet-based solutions like VoIP essential.
• AI and Automation Integration – VoIP systems now offer AI-powered features such as smart call routing, virtual assistants, and real-time transcription, enhancing efficiency.
• Cloud-Based Communication – Companies are moving away from physical infrastructure and embracing cloud-hosted phone systems that offer better reliability, easier management, and instant scalability.
• Cost Optimization – VoIP eliminates expensive landline setup and maintenance costs while providing more advanced features at a lower price.

Role of Landline Systems in a VoIP-Dominated Market

While landlines once defined business communication, their role is diminishing as VoIP technology takes over. Businesses still using landlines do so primarily for compliance reasons or as a backup in areas with unreliable internet. However, even in these cases, hybrid systems that incorporate VoIP are proving to be a smarter choice.

• Landline Use Will Continue to Decline – More businesses will transition to VoIP and cloud-based phone systems due to their superior functionality and cost-effectiveness.
• Advanced VoIP Features Will Redefine Communication – Expect AI-driven automation, real-time analytics, and seamless integrations with business tools to become standard.
• 5G and Faster Internet Will Make VoIP Even More Reliable – As internet speeds improve, VoIP will match or even surpass landline call quality, eliminating one of the last remaining advantages of traditional systems.
• Hybrid Systems Will Bridge the Transition – Companies hesitant to let go of landlines will adopt hybrid solutions, allowing them to benefit from VoIP’s advanced capabilities while maintaining some traditional infrastructure.

Frequently Asked Questions

Conclusion

Choosing the right business phone system is essential for seamless communication, scalability, and cost efficiency. While traditional landlines still serve a purpose, VoIP solutions offer greater flexibility, advanced features, and long-term savings—making them the smarter choice for modern businesses.

If you’re looking for a reliable, feature-rich, and cost-effective VoIP solution, Emitrr stands out as the perfect choice. With advanced automation, seamless integrations, and top-tier customer support, Emitrr ensures your business stays connected and efficient. 

Switch to Emitrr today and experience the future of business communication.