net2phone Pricing: The Good, Bad & Better Alternative

Introduction to net2phone Pricing

net2phone is one of the most affordable cloud-phone systems in the market, starting at $19.99/user/month, and if you want more details on net2phone pricing plans, what kind of businesses it is best suited for, and if there is a better alternative available with more features at somewhat similar prices, then this guide is just for you.  

net2phone Pricing

net2phone offers different pricing plans based on the total number of users. Here’s a quick look at their different pricing options:

No. of users	Essentials	Professional	Ultimate
1-9 users	$27.99/per user/month	$34.99/per user/month	$39.99/per user/month
10-24 users	$21.99/per user/month	$26.99/per user/month	$34.99/per user/month
25-99 users	$19.99/per user/month	$24.99/per user/month	$29.99/per user/month
100+ users	Custom	Custom	Custom
Key Features	Unlimited Calling to U.S., Canada, MexicoBusiness phone systemInternal messagingExternal SMS/MMS messaging	+ Unlimited International Calling (40+ Countries)AI Call Transcription & call summaryMulti-Device Support / Extension MirroringInternal messaging (groups and channels)	+Video Conferencing with Webinar & Live StreamAI Call Sentiment Analysis

Essentials Plan

net2phone’s Essential plan comes with basic business VoIP offerings. The plan is ideal for small business teams that have a limited budget and need a reliable domestic calling system with basic features. 

Key features:

• Unlimited calling in the US, Canada, and Mexico
• Voicemail-to-email
• Auto-attendant (IVR)
• SMS/MMS
• Web and mobile app
• Basic call queueing

Best for: Small businesses and start-ups with basic domestic calling needs. 

Professional Plan

net2phone’s professional pricing plan offers slightly better features, including AI call transcription and summary, video conferencing, and unlimited international calling in 40+ countries, making it ideal for businesses in sales or support that have global customers. 

Key Features:

• Unlimited International Calling (40+ Countries)
• Video Conferencing (Full Features)
• Internal messaging (groups and channels)
• AI Call Transcription
• AI Call Summary
• Multi-Device Support / Extension Mirroring

Best for: Growing or global customer-facing businesses 

Ultimate Plan

net2phone’s ultimate plan is tailored for businesses that need more advanced features, detailed insights, compliance, integrations, etc. Basically, this plan is suitable for enterprise businesses with high call volumes and compliance needs. 

Key Features:

• Advanced analytics & reporting
• Video Conferencing with Webinar & Live Stream
• Dedicated support and SLA
• AI Call Sentiment Analysis

Best for: Enterprise-level businesses with compliance and in-depth calling needs.  

net2phone Add-ons

While net2phone may appear as an affordable business communication solution, necessary add-ons can impact the final cost of owning this business phone system. Let’s take a deeper look at net2phone add-ons: 

• Additional phone numbers: Phone numbers, whether international or toll-free, are not included in any of the plans and must be added as an add-on. Each number can typically add $2–$5/month to your total cost.
• Poly or Yealink Desktop Device: Poly or Yealink Desktop Devices are not included in either of the plans, and if you wish to add one, then it will cost you extra. 
• Call queues: Not included in any of net2phone’s VoIP plans and can only be added at an extra cost. 
• Custom analytics: Custom analytics of your VoIP usage is also not included in any of the plans and comes as an add-on.
• Outbound call center features: Features like power dialers are not included in the plans and require you to subscribe to a separate uContact platform.

net2phone Price vs Emitrr Price: A Comparison

While net2phone may be one of the cheapest cloud-phone systems, it comes with a few issues. Take a look below:

Pros and Cons of net2phone Price

Pros of net2phone Pricing

• Affordable: net2phone is one of the most affordable phone systems out there. 
• Good audio quality: Several reviewers comment on the good audio quality they get with net2phone.
• Easy configuration: Once configured, some users found net2phone easy to manage call flows, auto-attendants, and team extensions.

Cons of net2phone Pricing

• Limited advanced features: net2phone lacks collaboration tools, a desktop app (only browser), and other features available in bigger competitors.
• Not reliable: Some users mention frequent outages, call failures, or downtime with this cloud-based system. 
• Unreliable customer support: Support can be slow or require repeated intervention, and some reported poor technical responsiveness.
• Learning curve for advanced settings: Changing advanced PBX settings (IVR/Auto Attendant) can be challenging for new users.

Emitrr Pricing

Unlike net2phone’s confusing pricing plans, Emitrr offers two straightforward pricing plans, Standard and Professional plan, to choose from. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan:

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (Sequential + Simultaneous)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan:

Everything in Standard plus:

• AI Call Transcription
• AI Call Summary
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Call Routing (Round Robin)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• User Access Levels
• Access Management
• Faxing
• Mobile/Desktop App

Even after paying $19.99/user/month for net2phone’s essential plan or $24.99/per user/month for its ultimate plan, you have to pay extra to access features like virtual faxing, call hold music, call queues, AI call summary & transcription, analytics & reporting, group messaging, integrations, and more. But with Emitrr, essential features such as call queue, hold music, integrations, etc., are all included in the Standard plan only. And if you want access to more advanced features, such as AI calling capabilities and HIPAA compliance, you can upgrade to a higher plan for just $5 more. Emitrr clearly offers better value for money and features for almost the same price, making it an excellent alternative to Net2Phone. 

How Emitrr Offers Better Value for Money as Compared to net2phone?

Here’s how Emitrr offers a better value for money compared to net2phone: 

Better value for money

Net2phone may look affordable at first glance, but real costs climb fast once you add essentials like call queues, custom analytics, toll-free numbers, or outbound contact-center features. Even at $27.99–$39.99 per user/month for small teams, you still pay extra for capabilities that modern VoIP users consider standard. As you scale, pricing tiers and add-ons stack quickly, making the “cheap” phone system less cheap in practice.

Emitrr keeps things simple: two clear plans starting at $20/user/month annually, with core features included upfront. call queues, hold music, routing, recordings, and number porting: all available in the Standard plan. Want AI call features, transcription, HIPAA compliance, or automated workflows? A $5 upgrade unlocks them, instead of expensive plan jumps or à-la-carte charges. For teams who want predictable cost, Emitrr offers more capability at nearly the same price.

AI-driven VoIP & SMS capabilities

Emitrr offers AI call routing, AI call queuing, AI rule engine, AI call transfer, and more. Even for SMS, it offers a HIPAA-compliant AI agent that automates routine conversations. Take a look at what more an AI SMS agent can do:

And if you are a larger business that wants to cut down on call volume, then Emitrr also offers an AI agent for an extra cost that you can add to your plan. 

AI information collection flow

Using Emitrr’s AI administrators can configure and manage AI agents that communicate with end users via calls or text messages. These agents are capable of collecting information, handling queries, sending SMS notifications, and booking appointments. If you are a dental practitioner struggling to manage appointments, then Emitrr’s AI can be a game-changer for you. net2phone does not offer any of these advanced features, and hence is a way better option to consider. 

Unparalleled customer support

While there are numerous negative reviews about net2phone’s customer support, Emitrr boasts a perfect 5/5 rating on Capterra for its customer support, highlighting our commitment to exceptional customer support. With Emitrr, you’ll never feel stranded; our support team is available 24/7, ensuring you receive prompt and effective solutions to any challenges you may encounter. 

Easy integration with EHR/EMR tools

Unlike net2phone, Emitrr seamlessly connects with over 500 tools and software such as Mailchimp, Hubspot, Salesforce, Athenahealth, Drchrono, and more, ensuring that your customer data syncs effortlessly and your business operations run smoothly without interruption. 

FAQs

Conclusion

net2phone is an affordable and decent option for small or mid-sized businesses looking for basic VoIP calling features. However, the cost of net2phone can quickly rise up with add-ons (if needed by you). But if you want advanced features, like AI call routing, call queuing, recording, missed-call-to-texts, seamless integration with EHR/EMR/CRM tools, etc., while still being in the budget, we recommend you implement Emitrr instead. 

Book a free demo call with Emitrr today and experience what you are missing out on with net2phone.