Nextiva vs OpenPhone vs Emitrr: Which is the Better VoIP Solution?  

Introduction

Are you a business looking for an intelligent VoIP solution but are confused between Nextiva and OpenPhone? Well, it is time you broaden your horizons and explore what each of these platforms has to offer. In this blog, we will help you get a comprehensive understanding of Nextiva and OpenPhone, and draw a comparison based on their features, pricing, pros, cons, and more. Stay tuned to make an informed choice! 

What is Nextiva?

Nextiva is a cloud-based VoIP provider offering communication and collaboration solutions for businesses of all sizes. It provides voice, video, messaging, and customer relationship tools to streamline communication and enhance productivity. Known for its user-friendly interface and scalability, Nextiva is designed to support remote and hybrid work environments.

What is OpenPhone?

OpenPhone is a modern VoIP solution designed for startups, small businesses, and remote teams. It provides a business phone number that works on desktops and mobile devices, allowing seamless communication. OpenPhone focuses on simplicity, ease of use, and affordability while offering key VoIP and messaging features to streamline business communication.

Nextiva vs OpenPhone: Feature comparison

Nextiva Features

• Call Forwarding – Call forwarding ensures calls are seamlessly redirected to another number or device, minimizing missed calls.
• Call Routing – Call routing directs incoming calls to the right person or department based on predefined rules.
• Call Queuing – Places incoming callers in a queue until an agent is available, improving call management.
• IVR Menu/Call Tree – Interactive Voice Response (IVR) system allows callers to navigate menu options for efficient self-service.
• Call Recording – Records conversations for training, compliance, and quality assurance purposes.
• Call Conferencing – Enables multiple participants to join a single call for collaboration.
• User Extensions – Assigns unique extensions to users, making internal communication easier.
• Voicemail Transcription – Converts voicemails into text for quick review and easy access.
• Two-Way Texting – Allows businesses to send and receive text messages for better customer communication.
• AI Receptionist – Uses AI to handle and route calls, reducing the need for manual call handling.

OpenPhone Features

• Call Forwarding & Routing – Ensures incoming calls are directed to the right person or department, enhancing call management.
• Call Queuing & Groups – Organizes incoming calls into queues and assigns them to groups for efficient handling.
• IVR Menu/Call Tree – Helps callers navigate through automated menus to reach the appropriate contact.
• Call Recording – Enables businesses to record conversations for compliance, training, and reference.
• Call Conferencing – Supports multi-party calls for team collaboration and client discussions.
• Voicemail Transcription – Converts voicemail messages into text for easy review and accessibility.
• Two-Way Texting – Allows businesses to send and receive messages, facilitating better customer engagement.
• Auto-Responders & Scheduled Messaging – Set automated replies and schedule texts for better engagement.
• Multi-User Collaboration – Share phone numbers among team members for efficient call handling.

Here is a quick comparison of the features of Nextiva, OpenPhone, and Emitrr:

Features	Nextiva	OpenPhone	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	Yes	Yes	Yes
Call Queuing Groups	Yes	Yes	Yes
IVR Menu/ Call Tree	Yes	Yes	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	Yes	No	Yes
Business Working Hours Set Up	Yes	No	Yes
Multi-location Set Up	Limited	Limited	Yes
Auto Attendants	No	No	Yes
AI Receptionist	Yes	No	Yes
Missed call to text	No	No	Yes
Two-way texting	Yes	Yes	Yes
Group Texting	No	No	Yes
Webchat-to-Text	No	No	Yes
Team Chat	No	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	Yes	Yes
Auto-responders	No	No	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	Limited	Limited	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Nextiva vs OpenPhone: Pricing comparison

Nextiva Pricing

Nextiva offers two pricing models, one for small businesses, and one for enterprises. For small businesses, there are four pricing plans: Digital, Core, Engage, and Power Suite starting at $25 per user per month and going up to $75 per user per month 

For Enterprises, there are three plans: Essential, Professional, and Premium. These three plans can be opted on the basis of Per Agent Per Month, Usage-Based Pricing, and Concurrent Pricing. 

OpenPhone Pricing

OpenPhone offers 3 pricing plans: Starter, Business, and Scale, with a 7 day free trial as well. The pricing starts from $15 per user per month and goes up to $35 per user per month. 

Nextiva vs OpenPhone: Pros and cons

Let’s explore the pros and cons of Nextiva and OpenPhone to find out which platform suits your needs best:

Nextiva Pros

• Cloud-Based System – Eliminates the need for traditional phone lines, making it easier to manage communications.
• Designed for Businesses – Built to support professional communication needs across various industries.
• Reliable Performance – Generally provides stable connectivity when network conditions are good.
• Expandable for Growth – Can accommodate businesses as they scale, with options for additional users and features.
• Basic AI Functionalities – Offers automation tools that help streamline call management.

Nextiva Cons

• Unintuitive Interface – The platform is difficult to navigate, making it less user-friendly.
• Multiple Dashboard Logins – Requires too many logins, adding complexity to the user experience.
• Poor Customer Support – Users report slow response times and ineffective issue resolution.
• Difficult Setup – The initial configuration process is not seamless and can be time-consuming. 
• Missed Calls & Voicemail Issues – Users have reported losing customer calls, and voicemail transcription is lacking.
• Inefficient Workflow – Teams experience delays due to usability challenges and wasted time on navigation.

OpenPhone Pros

• User-Friendly Interface – Simple and intuitive design, making it easy for teams to use without extensive training.
• Affordable for Small Teams – Offers competitive pricing, making it a budget-friendly choice for startups and small businesses.
• Good for Remote Teams – Designed to support remote work, allowing teams to collaborate effectively from different locations.
• Reliable Communication Tool – Ensures consistent and smooth communication, helping businesses stay connected without disruptions.

OpenPhone Cons

• Unreliable Call Functionality – Calls frequently drop, don’t ring, or cannot be answered, causing major disruptions.
• Poor Call Quality – Voice clarity is inconsistent, and call routing has bugs that lead to misdirected or failed calls.
• Unresponsive Customer Support – Customer service is slow, unhelpful, and even requires additional payment for assistance.
• Buggy and Unstable Platform – Persistent technical issues, including problems with call routing, SMS replies, and the DND feature.
• Difficult Setup and False Promises – The onboarding process is complex, with frequent delays and unmet service commitments.
• Limited Integrations – OpenPhone struggles to integrate with other business tools, making workflows inefficient.
• Mobile App Issues – The app crashes frequently, affecting usability and reliability.
• Duplicate or Failed Messages – SMS replies don’t work properly, and voicemail messages sometimes send twice.
• Hidden Costs – Additional charges for customer support and essential features make it less cost-effective. 

When to use Nextiva?

Businesses who require a VoIP phone system for professional communication can use Nextiva. Nextiva can also accommodate businesses as they scale, so growing businesses that want to streamline their call management can choose this phone system. However, the platform is not user friendly and teams may face challenges in getting a hang of it initially and then they may face delays due to usability challenges and wasted time on navigation.

When to use OpenPhone?

OpenPhone is a good fit for startups, small businesses, and remote teams because of the remote calling functionality it offers. OpenPhone is ideally designed for small to medium-sized businesses, particularly those with remote teams, that require a dedicated business phone number and easy to use and robust communication tools for calls and texts. However, OpenPhone has an unreliable support team and calling functionality and is a buggy and unstable platform. We recommend customers to try out Emitrr which is a great alternative to OpenPhone. 

Emitrr: The Better Alternative to Nextiva vs OpenPhone

Emitrr Overview

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Smart schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pros

• User-Friendly Interface – Intuitive and easy to navigate, making it accessible for any users.
• Seamless Integrations – Connects with 1,000+ third-party apps (CRM, EMR, PMS, scheduling platforms) for streamlined workflows.
• Reliable Uptime – Ensures 99.99% uptime, preventing service interruptions and enabling smooth communication.
• Outstanding Customer Support – Quick response times and dedicated support to resolve issues efficiently.
• Flexible Pricing Plans – Affordable and customizable pricing to fit businesses of all sizes.
• Comprehensive Communication Tools – Offers call analytics, CRM automation, call queue management, and IVR to enhance business operations.
• HD Call Quality – Crystal-clear and reliable calls for seamless communication, essential for remote teams and customer interactions.
• Scalable for Remote Teams – Works efficiently across multiple locations, supporting businesses with remote employees.
• Automated Workflows – AI Receptionist (upcoming) and text automation reduce manual tasks and improve customer engagement.
• Multi-Channel Communication – Combines VoIP and text messaging for an all-in-one customer communication platform.

Emitrr Cons

More features will be added soon!

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management  

Emitrr Integrations

Emitrr seamlessly integrates with over 500 EHR/PMS software, including: 

• Mailchimp
• Zapier
• Hubspot
• Pipedrive
• Drchrono
• eClinicalWorks
• Denticon
• AthenaHealth
• Dolphin
• Dentrix Enterprise
• Curve Hero
• Kareo
• Dentrix Ascend
• Eaglesoft
• Orthotrac
• Dentrix
• OpenDental
• Practiceworks
• And more!

Emitrr Reviews

Emitrr’s has a high rating of 4.8/5 on Capterra and 4.7/5 on g2. Have a look at what Emitrr users are saying:

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

Conclusion

Choosing between Nextiva and OpenPhone depends on your business needs. Nextiva is a great option for professional communication, on the other hand, OpenPhone is better fit for startups, small businesses, and remote teams because of the remote calling functionality it offers.

However, while both services have their strengths, they may not fully meet the evolving needs of modern small businesses. That’s where Emitrr stands out. With its advanced automation, seamless customer communication tools, and superior support, Emitrr offers a more flexible and efficient solution. If you’re looking for a VoIP system that goes beyond just calls and truly enhances your business operations, Emitrr is worth considering. Schedule a demo with Emitrr to get started!

Nextiva vs OpenPhone: Frequently Asked Questions