OpenPhone vs JustCall vs Emitrr: Which Is The Better VoIP Solution?

OpenPhone, JustCall, or Emitrr—which one truly fits your business needs? While they all offer VoIP services, their features, pricing, and capabilities vary significantly. The right choice depends on what matters most to you—affordability, automation, or advanced call management.

But which one delivers the best value? In this blog, we’ll break down their differences and help you find the perfect VoIP solution for your business. Keep reading to discover the winner.

What is OpenPhone?

OpenPhone is a modern VoIP solution designed for startups, small businesses, and remote teams. It provides a business phone number that works on desktops and mobile devices, allowing seamless communication. OpenPhone focuses on simplicity, ease of use, and affordability while offering key VoIP and messaging features to streamline business communication.

What is JustCall?

JustCall is a cloud-based phone system for sales and support teams, offering VoIP services with call routing, call forwarding, and SMS capabilities. It integrates with CRMs and helpdesk software, helping businesses streamline communication and track interactions efficiently. With automation features and a focus on remote teams, it aims to enhance productivity and customer engagement.

OpenPhone vs JustCall: Feature Comparison

OpenPhone Features

• Call Forwarding & Routing – Ensures incoming calls are directed to the right person or department, enhancing call management.
• Call Queuing & Groups – Organizes incoming calls into queues and assigns them to groups for efficient handling.
• IVR Menu/Call Tree – Helps callers navigate through automated menus to reach the appropriate contact.
• Call Recording – Enables businesses to record conversations for compliance, training, and reference.
• Call Conferencing – Supports multi-party calls for team collaboration and client discussions.
• Voicemail Transcription – Converts voicemail messages into text for easy review and accessibility.
• Two-Way Texting – Allows businesses to send and receive messages, facilitating better customer engagement.
• Auto-Responders & Scheduled Messaging – Set automated replies and schedule texts for better engagement.
• Multi-User Collaboration – Share phone numbers among team members for efficient call handling.

JustCall Features

• Call Forwarding & Routing – Ensures calls are directed to the right team members or devices for seamless communication.
• Call Recording – Allows users to record calls for training, compliance, and quality assurance.
• Call Conferencing – Supports multi-party calling to facilitate team discussions and customer interactions.
• User Extensions – Assigns unique extensions to team members for efficient internal and external communication.
• Business Hours Setup – Configures availability settings to manage incoming calls during working and non-working hours.
• Auto Attendants – Automates call handling and directs callers to the appropriate department.
• Two-Way Texting & Group Texting – Enables sending and receiving SMS messages, including team-wide messaging.
• Broadcast/Bulk SMS (Limited) – Supports mass messaging for customer outreach and engagement.

Now let’s, break down their key features to help you determine which one aligns best with your requirements:

Features	OpenPhone	JustCall	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	Yes	No	Yes
Call Queuing Groups	Yes	No	Yes
IVR Menu/ Call Tree	Yes	No	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	No	Yes	Yes
Business Working Hours Set Up	No	Yes	Yes
Multi-location Set Up	Limited	No	Yes
Auto Attendants	No	Yes	Yes
AI Receptionist	No	No	Yes
Missed call to text	No	No	Yes
Two-way texting	Yes	Yes	Yes
Group Texting	No	Yes	Yes
Webchat-to-Text	No	No	Yes
Team Chat	No	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	No	Yes
Auto-responders	No	No	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	Limited	Limited	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

OpenPhone vs JustCall: Pricing Comparison

Here’s a pricing comparison of OpenPhone and JustCall to help you determine which platform offers the best value for your needs, let’s start with OpenPhone:

OpenPhone Pricing

OpenPhone offers three pricing plans:

• Starter
• Business
• Scale

These are designed to cater to different business needs. Pricing starts at $15 per user per month, making it an affordable option for small teams and growing businesses. Additionally, OpenPhone provides a 7-day free trial, allowing users to explore its features and determine if it aligns with their communication needs before making a commitment.

JustCall Pricing

JustCall has three pricing plans that start at $19 per user per month:

• Base Suite
• AI Suite
• Sales Suite

OpenPhone vs JustCall: Pros and Cons

Here’s a pros and cons comparison of OpenPhone and JustCall:

OpenPhone Pros

• User-Friendly Interface – Simple and intuitive design, making it easy for teams to use without extensive training.
• Affordable for Small Teams – Offers competitive pricing, making it a budget-friendly choice for startups and small businesses.
• Good for Remote Teams – Designed to support remote work, allowing teams to collaborate effectively from different locations.
• Reliable Communication Tool – Ensures consistent and smooth communication, helping businesses stay connected without disruptions.

OpenPhone Cons

• Unreliable Call Functionality – Calls frequently drop, don’t ring, or cannot be answered, causing major disruptions.
• Poor Call Quality – Voice clarity is inconsistent, and call routing has bugs that lead to misdirected or failed calls.
• Unresponsive Customer Support – Customer service is slow, unhelpful, and even requires additional payment for assistance.
• Buggy and Unstable Platform – Persistent technical issues, including problems with call routing, SMS replies, and the DND feature.
• Difficult Setup and False Promises – The onboarding process is complex, with frequent delays and unmet service commitments.
• Limited Integrations – OpenPhone struggles to integrate with other business tools, making workflows inefficient.
• Mobile App Issues – The app crashes frequently, affecting usability and reliability.
• Duplicate or Failed Messages – SMS replies don’t work properly, and voicemail messages sometimes send twice.
• Hidden Costs – Additional charges for customer support and essential features make it less cost-effective.

JustCall Pros

• Easy to Set Up – Users find the onboarding and setup process straightforward.
• Reliable Call Quality – Offers decent call quality with minimal disruptions for most users.
• Basic Call Management Features – Provides essential calling capabilities for handling business communications.
• Integrations with CRMs – Connects with various customer relationship management tools to streamline workflows.

JustCall Cons

• Frequent Call Drops – Users report experiencing dropped calls, affecting business communication.
• Glitchy and Buggy Platform – The system often lags or crashes, causing workflow disruptions.
• Poor Customer Support – Many users have complained about slow responses and unresolved issues.
• Limited Features for the Price – Customers feel that the platform lacks advanced VoIP features compared to competitors.
• Unreliable SMS Functionality – Text messages are sometimes delayed or fail to send.
• Difficult to Cancel Subscription – Some users face challenges when trying to cancel their plan or get refunds.
• Call Routing Issues – Calls do not always get routed properly, leading to missed or misdirected calls.
• Integration Problems – Users report difficulty in syncing JustCall with their CRM or other business tools.

When to Use OpenPhone?

OpenPhone is a great choice for startups, freelancers, and small businesses looking for a simple yet powerful VoIP solution. Here’s when OpenPhone is the best fit:

• If You Need a Business Phone Number Without Extra Hardware – OpenPhone runs entirely on the cloud, allowing you to use your business number from any device without needing desk phones.
  
• If You Want Affordable, Easy-to-Use VoIP – OpenPhone offers budget-friendly plans with straightforward pricing, making it ideal for solopreneurs and small teams that need a professional communication tool without high costs.
  
• If You Prefer Strong CRM and Workflow Integrations – OpenPhone integrates seamlessly with tools like HubSpot, Salesforce, Slack, and Zapier, making it a great option for businesses that rely on automation and streamlined workflows.
  
• If You Need Shared Phone Numbers for Team Collaboration – OpenPhone allows multiple users to share a business number, ensuring that teams can collaborate on customer interactions without confusion.
  
• If Messaging Is a Key Part of Your Business – OpenPhone offers robust SMS and MMS support, making it an excellent option for businesses that rely on texting to engage with clients.

When to Use JustCall?

JustCall is best suited for sales and support teams that need a VoIP system with advanced call management and automation. Here’s when JustCall is the better choice:

• If Your Business Focuses on Outbound Sales and Support – JustCall is designed for call-heavy teams, offering features like auto-dialers, call queues, and real-time analytics to improve customer interactions.
  
• If You Need Call Center Functionality – With features like IVR, call routing, and CRM integrations, JustCall is an excellent choice for businesses that need a virtual call center setup.
  
• If You Want AI-Powered Call Insights – JustCall’s AI-driven analytics and call tracking help businesses monitor agent performance and optimize customer interactions.
  
• If You Need Seamless CRM and Helpdesk Integrations – JustCall integrates with major CRMs like Salesforce, HubSpot, Zoho, and Zendesk, ensuring smooth customer data management.
  
• If Scalability and Global Calling Are Priorities – JustCall supports international numbers and provides global calling features, making it a strong choice for businesses expanding beyond local markets.

Emitrr: The Better Alternative to OpenPhone & JustCall

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. 

With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

Let’s take a look at the list of features that make Emitrr stand out in comparison to OpenPhone and Justcall:

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Why Emitrr Stands Out as the Best VoIP Solution?

Finding the right VoIP system isn’t just about making calls—it’s about ensuring smooth communication, seamless integrations, and reliable support. While OpenPhone and Justcall offer strong features, Emitrr takes things a step further. 

Here’s what makes it a standout choice for businesses looking for more than just a phone system:

Automation That Saves Time and Increases Efficiency

Unlike OpenPhone and Justcall, Emitrr goes beyond basic VoIP capabilities by integrating AI-driven automation into your communication workflows. From auto-responses, voicemail transcription, and follow-up reminders to intelligent call routing, Emitrr eliminates manual tasks so businesses can focus on what matters—customer engagement.

Seamless Integrations Without Extra Costs

While OpenPhone and Justcall, provide integrations, they often come at an additional cost or require higher-tier plans. Emitrr offers seamless integrations with CRMs, scheduling tools, and business software at no extra charge, ensuring smooth operations without hidden fees.

Better Call Quality and Reliability

Many businesses struggle with call drops, lag, or audio issues on platforms like OpenPhone and Justcall. Emitrr prioritizes crystal-clear call quality with robust cloud infrastructure, ensuring reliable communication whether you’re handling inbound or outbound calls.

Cost-Effective Pricing With More Features

Emitrr provides premium VoIP features—IVR, two-way texting, call routing, and voicemail management—at competitive pricing. Unlike Justcall, which can be expensive for small businesses, Emitrr delivers enterprise-grade functionality without breaking the bank.

Superior Customer Support

Customer service can make or break a VoIP experience. While some OpenPhone and Justcall, users report slow response times, Emitrr offers dedicated, round-the-clock support, ensuring that businesses always have access to help when needed.

Designed for Growing Businesses, Not Just Startups or Enterprises

OpenPhone is ideal for freelancers and small teams, while Justcall’s advanced AI tools often cater to larger enterprises. Emitrr strikes the perfect balance, offering an intuitive, scalable VoIP system built for businesses that need flexibility, automation, and powerful communication tools.

Emitrr Pricing

Emitrr offers flexible pricing tailored to different business needs. For VoIP, it provides two plans:

• Standard
• Professional

Pricing starts at just $20 per month, making it an affordable yet powerful solution for businesses looking for seamless communication.

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• Curve Hero
• Kareo
• Dentrix Ascend
• Eaglesoft
• Orthotrac
• Dentrix
• OpenDental
• Practiceworks

Emitrr Reviews

Emitrr has an overall rating of 4.8/5 on Capterra. Here is what customers have to say about Emitrr:

“Wonderful. Transitioning from another platform to Emitrr has been such a relief for our program! The ease of use is exceptional – we are able to do what we were doing before in a fraction of the time.”

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“Great. One of the best communications tools that I have used.” 

Source: Capterra

OpenPhone vs JustCall: Frequently Asked Questions

Conclusion

OpenPhone is a simple, no-frills VoIP solution for small teams, while JustCall caters to sales and support teams with CRM integrations and call center features. But if you need more than just a phone system, Emitrr is the smarter choice.

With AI-driven automation, multi-channel communication, and seamless integrations, Emitrr streamlines customer interactions, eliminates manual tasks, and ensures no inquiry goes unanswered. It’s more than VoIP—it’s a complete business communication solution.

Ready to transform the way you connect? Get started with Emitrr today.