Introduction Call pop is a feature that displays important caller and account information about a customer on the call center agent’s screen. It is an important functionality for businesses that seek to improve the customer experience while ensuring control over … Read More

Introduction In current times where the internet is our go-to for everything, businesses need to pay special attention to online business reputation management as around 87% of consumers go online and read online reviews for local businesses whereas 73% of … Read More

Introduction Providing care for patients is one thing; earning their trust is another. And trust isn’t built only during in-clinic visits. It grows in the moments in between, through doctor SMS templates, thoughtful reminders, and timely updates that make patients … Read More

Introduction Beyond connecting friends and family, SMS is now being utilized in the healthcare industry for patient communication. Because of the speed, efficiency, and ability to be HIPAA-compliant, SMS for doctors is something that healthcare professionals are quickly switching towards. … Read More

Introduction  As another year draws to a close, businesses around the world take a moment to appreciate their clients, colleagues, and teams who made the year meaningful. Sending a warm business New Year message is more than a seasonal gesture; … Read More

Introduction Christmas is a special time for everyone, marking a season of joy, reflection, and connection. It’s an opportunity to pause and appreciate the relationships we’ve built over the years. As Christmas holds various sentimental values, companies and organizations should … Read More

Introduction Today, 62% of people prefer remote consultation with doctors whenever possible, so implementing one of the best HIPAA-compliant chat apps may be a great move for your healthcare facility. Since online communication & exchange of information come with risks, … Read More

Introduction Regardless of the industry, missed appointments translate to wasted time, resources, and potential revenue. Statistics reveal that missed appointments cost the U.S. healthcare system alone billions annually and contribute to customer dissatisfaction across various sectors. So how can organizations, mitigate this … Read More

Introduction An appointment cancellation or a no-show is a service business’ biggest nightmare. Do you know why? That’s because every time a customer doesn’t show up, the time slot dedicated for them goes vacant, and that vacant slot leads to … Read More

Introduction  Are you looking for a robust alternative to Acuity Scheduling? Well, it’s only natural for you as a business owner to want a smart scheduling software that meets all your scheduling needs without burning a hole in your pocket. … Read More

Introduction Text messaging with its high engagement and conversion rate is one of the most potent forms of customer communication for car dealerships. It helps offices to stay in touch with their customers whilst maintaining a personalized experience for them.  … Read More

Introduction The foremost contributing factor to a good dining experience at a restaurant is undoubtedly the food, the service, and the ambiance.   However, if you wish for your customers to keep returning to your restaurant, a little more than a … Read More