Introduction
CRM platforms are specifically designed to cater to businesses and individuals to build and sustain lasting relationships with clients, customers, or other stakeholders. Businesses benefit from these solutions as these platforms help them manage their business operations seamlessly. When it comes to efficiently managing and operating a business, Thryv is a go-to option for many small to mid-sized businesses but what if I tell you that it’s not the only option available out there!! Yes, there are plenty of Thryv alternatives available depending on your needs and preferences. Whether you are searching for a user-friendly and more navigable interface, better support, or innovative features targeted for your specific industry, your search for an alternative may end up being one that will serve you even better.
In this blog, we are going to have a detailed look at the top Thryv alternatives and will also compare their pricing, features, and user experience to help you make an informed decision. Be it any industry retail, health and wellness, or automotive there is a solution out there that can help you improve efficiency and drive customer satisfaction which will ultimately lead to flourishing business. So let’s get started!
Why Should You Consider Switching To A Thryv Alternative?
If you are also a Thryv user you need to know that there are a plethora of options available that offer a lot more features and value than Thryv in every aspect from functionality, and pricing to customer service and automation. Here are some significant reasons why you need to consider a Thryv Alternative.
Failed Delivery of Promised Services
Many Thryv users report that it falls short when it comes to fulfilling the services that were promised initially. Be it partial feature rollout or the absence of key functionalities, the failure can significantly impact business operations, leading to inefficiencies and unmet expectations.
“I canceled after the first month for them failing to deliver anything at all and they charged me again 4 times in 3 days and claim I’m stuck with a 6 month contract.”
Source: Capterra
Unjustified Multiple Charges
One of the major problems faced by Thryv users is unexpected and excessive billing. Many customers have reported that they have been charged for service multiple times without any prior notice or explanation. The problem of hidden and unanticipated charges puts a strain on the customer’s budget and erodes trust.
“The features didn’t work or were lacking functionality – The competitor watch wouldn’t load after adding in competitors – the social media management didn’t have the capacity to crop photos – the calendar wouldn’t load – my emails weren’t going into my inbox – had to pay per team member plus a monthly fee – there was no free trial – there was an onboarding fee for $400 (I never got to be onboarded and they refused to refund it) – their onboarding specialists are only available during business hours EST”
Source: Capterra
Inability to Integrate
Thryv has one more major inability as it fails to integrate seamlessly with necessary and essential business tools faced by many users. Lack of integration forces users and their staff to spend extra time and manual effort which reduces the efficiency. There are other Thryv alternatives that offer seamless integration.
“I have had nothing but problems with Thryv from day one, literally. Integrations didn’t integrate. Documents didn’t load. The app doesn’t open. I’ve deleted and uploaded the app on my phone numerous times, updated the phone, turned the phone off and on. Still stuck trying to open. On occasion, even the website doesn’t open on my computer. There have been so many problems, I can’t even remember them all anymore. I’ve wasted so much time trying to get Thryv to work, both by myself and with customer support, that it’s maddening. I’ve asked for a discount because of the problems and got no reply. I was sold partly on the fact that I could integrate other programs, only to find out (after I signed the contract and paid money) that Thryv does not have the capability to answer questions the way the other form does — so NO INTEGRATION. I don’t intend to renew when my 6 month contract ends, which is a shame, because there is a lot of potential for the product to be great. It’s as if someone came up with a good concept and then hired I don’t know who to develop lousy software, thinking that if they market it well enough it will sell, and then hoping their support team can fix the bugs later, or just not caring about the client experience because they’ll get their 6 months’ worth of money and run. Glad I only took the basic package to limit the damage.”
Source: Capterra
Poor Support
Customer support is a crucial resource, especially when one is dealing with advanced software. On many occasions, users have complained about very slow responses and unsatisfactory solutions regarding customer support on Thryv. Lack of timely response toward issues can be annoyingly frustrating, especially when one is pressed for time to resolve issues which would eliminate problems from bogging down operations.
“Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them…. they continue to bill us AND now are threatening collections for a service WE DIDN’T EVEN receive. I am disappointed that anyone would do business this way.”
Source: Capterra
Difficult-to-Navigate Interface
A user-friendly platform is key to smooth business flow, but most times, Thryv’s software has been pinned down to being too complex and not easy to work with. This translates into a steep learning curve for users and subsequently slows down workflows as employees get frustrated with an inability to properly use software at the workplace.
“It is a lot more complicated getting it all set up than anticipated. I need weekly meetings to go over everything and still have more to set up. Not happy with the invoicing, getting use to the scheduling.
Source: Capterra
Delayed Cancellation Request
Another problem faced by Thryv users is the delay in the cancellation requests. Many users report that they have been charged even after the request of cancellation or termination.
“I am now requesting cancellation and they still giving me the run-around. I have made it clear that if I don’t get a refund I will file a complaint with the bank “fraud” claim.”
Source: Capterra
Top Thryv Alternatives
- Emitrr
- Bitrix24
- Birdeye
- Podium
- Keap
- Weave
- Vcita
Choose Your Ideal Thryv Alternative: 4 Key Factors To Look At
Features
Features are the top priority and consideration when it comes to selecting software for your business. In today’s digital age businesses need software that offers an extensive range of features.
Below is a comparison of Thryv alternatives, along with the features they offer:
| Features | Emitrr | Thryv | Bitrix24 | Birdeye | Podium | Keap | Weave | Vcita |
| Two-way texting | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
| Review Monitoring | Yes | Yes | No | Yes | Yes | No | Yes | No |
| Multi-Channel Communication | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Group Text Messaging | Yes | Yes | No | No | Yes | Yes | No | No |
| Online Scheduling | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Webchat | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Missed Calls to Text | Yes | No | No | No | No | Yes | No | No |
| IVR | Yes | Yes | Yes | No | Yes | No | Yes | No |
| Google Business Messages | Yes | Yes | No | Yes | Yes | No | Yes | No |
| Facebook Messenger | Yes | Yes | No | Yes | Yes | Yes | No | No |
| Voicemail Transcription | Yes | Yes | No | No | No | No | No | No |
| Real-Time Notifications | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Third-Party Integrations | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Schedule-Based Texting | Yes | Yes | No | Yes | No | Yes | Yes | No |
| Broadcast/Bulk SMS | Yes | Yes | No | Limited Availability | Limited Availability | Yes | Limited Usage | No |
| Bulk Emails | Yes | Yes | No | No | No | Yes | Yes | No |
| Location-Based Interactions | Yes | No | No | Yes | Yes | No | Yes | No |
| Customizable Reminders | Yes | Yes | Yes | No | No | No | Yes | Yes |
| Digital Forms | Yes | Yes | Yes | Yes | No | Yes | No | Yes |
| Customer Recall | Yes | No | No | No | No | No | No | No |
| Shortcodes | Yes | Yes | No | No | Yes | No | No | No |
| Reviews+Reputation | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes |
| Cancellation Follow-Ups | Yes | No | No | Yes | No | No | No | Yes |
| Payment Follow-Ups | Yes | Yes | No | Yes | No | No | No | Yes |
| Birthday Wishes Automation | Yes | Yes | No | No | Yes | No | No | No |
| VOIP | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No |
| Customer Surveys | Yes | No | No | Yes | Yes | Yes | No | Yes |
| 24/7 support | Yes | Yes | Yes | No | Limited Availability | Yes | No | Yes |
Key Highlights:
- The comparison table has the top 6 Thryv alternatives out of which Emitrr stands out the best with extensive features.
- Among all the features thryv falls short of 5 features and these features play a vital role for businesses for smooth functioning of day-to-day operations and management. Also, businesses will not want to go for software that lacks the functionality and features they need the most.
Support
Customer service is indeed an integral part of any business in every industry or sector. It enables the recovery of acquisition costs from customers and inspires brand loyalty, which can substantially affect general growth.
Your ability to provide an extensive and unparalleled customer support service through all channels 24/7, as it significantly impacts your position in today’s competitive market.
Below is a comparison of Thryv alternatives, along with the customer support options they offer.
| Software | FAQs | Knowledge Base | Phone | 24/7 Live Rep | Chat | |
| Emitrr | Yes | Yes | Yes | Yes | Yes | Yes |
| Thryv | No | Yes | Yes | Yes | Yes | No |
| Bitrix24 | Yes | Yes | Yes | Yes | Yes | Yes |
| Birdeye | Yes | Yes | Yes | Yes | Yes | Yes |
| Podium | Yes | No | Yes | Limited | No | Limited |
| Keap | Yes | No | Yes | Yes | Yes | Yes |
| Weave | Yes | Yes | Yes | Yes | No | Yes |
| Vcita | Yes | Yes | Yes | Yes | Yes | Yes |
Key Highlights:
- Out of all the Thryv alternatives, Emitrr stands out by providing all six forms of customer support.
- Whereas Thryv falls short by not offering comprehensive support, notably lacking both email and chat options which can be a disadvantage for users who rely on these channels for assistance.
- Similarly, platforms like Weave and Podium offer only limited support options, making them less versatile in comparison, making them a less intuitive option as Thryv alternative.
Reviews
When it comes to online reviews it is important to note that there is a direct link between gathering online reviews and attracting more customers, as nearly 93% of people read reviews before deciding on a purchase. Not only this around 95% of customers read reviews online before making a purchase.
While positive reviews play a vital role in attracting more customers, on the other hand, negative reviews can affect your reputation oppositely. Here are reviews and experiences shared by Thryv alternative users –
Emitrr
Key Highlights
- It offers seamless integration with more than 500 software
- Ease of Use
- Unparalleled Customer Support
- Extensive Features
- capability to customize features as per needs
Thryv
Key highlights
- Glitchy Software
- Hidden Charges
- Limited Features
- Restricted Integrations
Bitrix24
Key Highlights
- Expensive and time-consuming
- Data Privacy Concerns
- Poor Customer Service
- False Advertising
Birdeye
Key Highlights
- Failed Promises
- Lack of Effective Problem Resolution
- Issues while canceling the contract
- System Flaws
Podium
Key Highlights
- High Cost
- Poor Customer Support
- Limited Functionality
Keap
Key Highlights
- Difficult to Navigate
- Hidden Charges
- Poor Customer Service
Weave
Key Highlights
- Terrible Customer Service
- Glitchy Software
- Disrupted Communication
- Daily Technical Issues
Vcita
Key Highlights
- Poor Customer Service
- Complicated Trial Process
- System Failures
Reviews: Overall Comparison
Key Highlights
- Thryv falls short in terms of ease of use, customer service, and overall value for money, making it an average platform with a low likelihood of being recommended.
- Another Thryv alternative, Keap has an overall rating of 4.1, but when broken down into specific categories, it performs poorly in terms of ease of use and value for money.
- When it comes to Podium, it falls short in value for money, receiving only a 3.9 rating, and its customer service is also not up to the mark.
- Weave also receives poor ratings and reviews when it comes to customer service, which many users feel is not worth the price for the service and support it provides.
- Bitrix has earned high ratings across most categories, but its ease of use makes it less intuitive for businesses.
- Birdeye performs really well on almost all the parameters but its users face severe system flaws with features, contracts, and promises.
- If we look at Emitrr it is standing firmly on top among all the alternatives, making it the best choice out there. From extensive features to overall ratings, it performs really well.
Pricing
Last but not least factors businesses need to consider are the price and its affordability, whether the features and offerings make the solution a great value for money. Below is a price comparison of all Thryv alternatives:
| Alternative | Thryv | Emitrr | Bitrix24 | Birdeye | Podium | Keap | Weave | Vcita |
| Price range *(per month) | $228 – $533 | $30-$299* | $49- $499 | $299-$399 | $399-$599 | $249-$585 | $399+$750 | $213-$300 |
| Value for money | 4.0/5.0 | 4.9/5.0 | 4.2/5.0 | 4.5/5.0 | 3.9/5.0 | 3.8/5.0 | 4.1/5.0 | 4.2/5.0 |
Key Highlights
Thryv, Weave, Keap, Podium, Birdeye, and Vcita are among the priciest options which can make them less appealing to many businesses. Bitrix24 as Thryv alternatives is only slightly more moderately priced but hardly has equivalent value.
On the other hand, Emitrr is the cheapest and most affordable of them all. It provides a wide range of features at a budget-friendly price point making it an ideal choice for businesses looking to get a platform that can accommodate all their business needs at minimal cost. With Emitrr, businesses have an option for getting top-level services at affordable prices that make it ahead of its more expensive competitors.
Which Is The Best Thryv Alternative?
| Basis | Emitrr | Thryv | Bitrix24 | Birdeye | Podium | Keap | Weave | Vcita |
| Features | 4.8/5.0 | 4.0/5.0 | 4.3/5.0 | 4.6/5.0 | 4.2/5.0 | 4.1/5.0 | 4.1/5.0 | 4.1/5.0 |
| Customer Service | 4.9/5.0 | 4.3/5.0 | 4.0/5.0 | 4.6/5.0 | 4.1/5.0 | 4.0/5.0 | 3.6/5.0 | 4.2/5.0 |
| Price Range *(per month) | $149-$299 | $30-$299* | $49- $499 | $299-$399 | $399-$599 | $249-$585 | $399+$750 | $213-$300 |
| Value for Money | 4.9/5.0 | 4.0/5.0 | 4.2/5.0 | 4.5/5.0 | 3.9/5.0 | 3.8/5.0 | 3.9/5.0 | 4.2/5.0 |
| Ease of Use | 4.8/5.0 | 4.1/5.0 | 3.9/5.0 | 4.7/5.0 | 4.3/5.0 | 3.5/5.0 | 4.3/5.0 | 4.4/5.0 |
| Overall | 4.8/5.0 | 4.8/5.0 | 4.2/5.0 | 4.7/5.0 | 4.3/5.0 | 4.1/5.0 | 4.2/5.0 | 4.4/5.0 |
Key Highlights
Now as we gave you an extensive comparison of all the Thryv alternatives, each has a different category where they excel, some are affordable, some are known for unparalleled customer service, and some are opted for by businesses because of their cost-effectiveness.
Though each alternative is unique in its own way, Emitrr stands at the top for offering unparalleled customer service, ensuring their engagement, and offering them the best experience.
Why Is Emitrr The Best Thryv Alternative?
Advanced SMS Marketing & Notifications
Customizable Templates
With Emitrr, you can tailor your messaging with pre-designed templates for your unique needs. This saves time, and assures consistency and personalized communication with the target audience. It is indeed the best Thryv alternative, you can opt for!!
Real-Time Alerts
Emitrr keeps you on top no matter what with its Instant or real-time alerts. You will receive real-time notifications every time any customer interaction happens, such as a new message or a new review, so you can act fast enough, giving good services and reducing delays.
Group Texting
Emitrr understands the need of businesses to send group texts hence it offers you the capability where you can easily send messages to lots of recipients simultaneously. This helps in managing large customer lists or teams easier.
Mass Texting
Emitrr also has the feature of sending mass texts through which you can enable large-scale SMS broadcasting that reaches the entire customer base which is ideal for promotions and announcements
Open/Close Conversations
Emitrr has one centralized dashboard where you will be able to view and manage customer interactions by marking open or closed conversations, which is indeed a better basis for follow-up.
Two-Way Conversations
With Emitrr you will be involved in proper, meaningful interaction with customers, helping to improve customer satisfaction and relationships as it allows your customers to text you back and have a two-way conversation with them.
Run Marketing Campaign
Emitrr knows the necessity of marketing hence it offers you the feature to run various kinds of marketing campaigns, send them promotional offers or inform them about necessary information. It has everything you need that too in one central place.
Seamless Automation
Workflow Automation
Emitrr makes your day-to-day operation easier and enhances efficiency by automating several manual tasks. This can include sending customers review requests, reminders follow-ups, appointment reminders, and a lot more!!
Automated Texting
Emitrr also excels in automatically sending texts based on triggers. It include sending texts every time you miss a call or rerouting them to a particular department or person whenever they call. This ensures constant communication without seeking any form of human intervention.
Industry-Specific Solutions
Emitrr is an all-in-one solution for each industry looking for an affordable yet extensive solution. It can accommodate their needs without breaking the bank. Some of them include healthcare, education, health and wellness, automobiles, NGOs, and a lot more. It is built in a way that you can customize it as per your industry and needs.
Scalable for Growing Businesses
Growth is an inherent nature of business and Emitrr knows this very well hence its scalability comes into the picture every time you need something more!!. Emitrr scales with you, offering the flexibility to accommodate more users, clients, and workflows without compromising performance.
Seamless Integrations and API Support
Emitrr offers seamless integration and API support through which you can effortlessly integrate it with the software you are already using such as any CRM tool, PMS, or EHR. This integration allows you to easily pull up all the customer information without the need for manual data entry.
Review Management Excellence
Emitrr stands out among the best for its review and reputation management. From collecting reviews to responding to them, it makes everything effortless. Its review management features include a plethora of capabilities such as automating the process of sending review requests, keeping track of all the reviews from different platforms in one place, consistent monitoring, sharing reviews, and sending them personalized responses. This proactive approach to review management helps companies build trust and improve their relationship with their customers
Analytics and Tracking
Emitrr gives businesses valuable insights into customer interaction along with review performance. Users can simply monitor metrics like response rates, volume of reviews, customer sentiment, and overall engagement through the intuitive dashboard provided. This would help you to understand trends, identify areas for improvement, and measure effectiveness in their review management and communication activities.
Frequently Asked Questions
Yes, Emitrr is much easier to use than Thryv. Its user-friendly interface has diverse intuitive features. Its user-friendly interface and intuitive features simplify processes, helping streamline communications. On the other hand, Thryv is made available with a more comprehensive set of business tools, which might pose a higher learning curve. This ease of use is reflected in Emitrr’s 4.9 rating for user-friendliness, compared to Thryv’s 4.1 rating in the same category.
Yes, you can migrate your data from Thryv to other platforms. However, the process may vary depending on the platform you are moving to and the type of data being transferred
Emitrr offers various advantages over Thryv which include a user-friendly interface, easy review management, streamlined communication, missed calls to text, customer recall, VoIP, and a lot more. Its focus on automation and ease of use makes it easier to manage customer interactions.
Conclusion
Although Thryv has many things to offer for businesses in today’s competitive time choosing the right software can significantly impact your business’s success. After a comprehensive review and analysis of all the Thryv alternatives, Emitrr stands out as the best and superior alternative for businesses who are looking for a comprehensive solution.
By selecting Emitrr as Thryv alternative you are making the best choice as it is going to help[ you achieve your business goals and stay ahead of the competition. Want to know how Emitrr can help you transform your business? Then book a demo now!!
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