7 Best VoIP for Car Dealerships in 2024

Introduction

In the automotive industry staying at the top needs modern solutions and cutting-edge technology and traditional phone systems can’t be an option anymore!! If you are still using the traditional phone system then it’s time to switch if you want to revolutionize your car dealership with a VoIP phone system. Yes, VoIP for car dealerships will make your life easier and help your business grow. Want to know how it is possible? How it works?  Why it is a trend these days? then keep on reading to find out!!

What is VoIP for Car Dealership?

VoIP for car dealerships is a technology that allows you to make and receive calls over the Internet, unlike traditional phone lines. Also referred to as Voice over Internet Protocol, it has a plethora of advantages for any car dealership as it is a cloud-based system that uses an internet connection to transmit voice. An industry where around 70% of service calls go unanswered!! With car dealership VoIP be the one to make sure that no calls are missed!!

Importance of Car Dealerships VoIP

Cost Efficiency – Fueling Savings

Car dealership phone systems help in minimizing operational costs as traditional phone lines come with high costs for calls, particularly long-distance calls. VoIP utilizes the internet to transmit calls which significantly helps in reducing the costs of expensive infrastructure and long-distance calls and enables car dealerships to distribute more time and resources to other important areas such as managing marketing and improving customer service. 

Streamlined Operations – Boosting Efficiency

Car dealership phone system helps in improving communication both externally as well as internally which allows them to easily handle customer complaints or concerns, efficient coordination between departments and seamlessly manage appointments. Car dealership phone system also offers a centralized dashboard which means you will have access to calls, voicemails, and messaging in a single platform that will help you easily access information which in turn results in reducing response time and improving the efficiency of the dealerships.

Scalability – Setting the Stage for Expansion

VoIP for car dealerships is something that offers scalability which means that your growing car dealership can scale up itself as per your growing needs. Whether it is adding or removing lines, expanding to a new location, or adding new staff, with car dealership VoIP everything is possible with ease. This scalable car dealership VoIP solution allows you to grow without any disruptions or expenses.

Remote and Mobile Connectivity- Driving Flexibility

With car dealership VoIP, employees in the dealership can remain connected from any location whether they are at the showroom, working from home, or even traveling. By using mobile apps and remote access features, workers will be able to answer calls, check voicemails, and team up with other employees to ensure productivity really does increase and no sale goes unmissed, no matter where they may work.

Advanced Features – Elevating Customer Interaction

Car dealership phone systems also come with extensive features such as call forwarding, auto-attendants, voicemail-to-email, and interactive voice response (IVR) that improve customer communication. These comprehensive features not only enable professional and prompt customer service but also make it easy for clients to stay connected with the concerned department or person, significantly boost satisfaction, and save time which in turn also results in higher sales. 

Analytics and Insights – Steering Market Awareness

VoIP for car dealerships also comes with analytics features that can be a game changer for your dealership. Access to extensive call analytics offers insights into trends and patterns in customer behavior, call volume trends, peak hours, and a lot more!! These insights not only help you to identify areas for improvement but also enable you to filter out your strategy by making data-driven decisions.

Integration with Automotive Systems

Manually inputting and searching data and customer information can be very time-consuming and hence car dealership phone system offers the solution by integrating seamlessly with your existing CRM, automotive systems, and inventory management systems which offers efficient coordination between customer concerns and sale processes. This integration makes the operations smooth and helps the sales team to quickly pull the details as soon as they receive the customer call and provide a more personalized and efficient experience for the customer.

Deliver Exceptional Service to Stand Out

In the competitive automotive market, great customer service is something that can make your dealership stand out from the rest. The car dealership phone system helps you do exactly that and offers fast, effective, and professional ways of communicating with customers, whether it is to schedule a test drive, answer questions, or handle post-sale follow-ups, making sure every interaction with customers is effortless.

7 Best VOIP for Car Dealerships: A Quick Comparision

• Emitrr
• Nextiva
• Podium 
• CallHippo
• Ooma
• Weave
• Ring Central

Key Highlights

• Based on the analysis, Emitrr stands out as the top VoIP solution for car dealerships, excelling in overall ratings, customer service, value for money, and ease of use.

• Nextiva also scores well across most parameters, but its overall rating falls slightly short.

• Ooma is recognized for offering strong value for money, though it falls behind in other categories.

• RingCentral features a highly intuitive user interface, but its value for money is less competitive.

7 Best Car Dealerships VoIP: A Detailed Comparision

Emitrr

Emitrr is an all-in-one solution if you are looking for a car dealership VoIP. This  VoIP phone system of Emitrr offers a diverse range of features with 500+ integrations which makes your day-to-day task easy and smooth. It is specially designed to cater to all kinds of car dealerships and also excels when it comes to offering unparalleled support due to which it has received 5.5 stars from some reputable review platforms such as Capterra.

Emitrr’s VoIP coupled with AI helps you stay connected with your clients around the clock. The phone system provides a robust call quality with   99.99% uptime and 24/7 support making it ideal for VoIP for car dealerships. In addition to this, it also offers you multiple capabilities such as two-way texting, running marketing campaigns, managing online reputation, and a lot more. Here is a more detailed look at our top choice for car dealership phone systems –

Emitrr Features

• Redirect missed calls to another extension, phone number, or voicemail.
• Ring all or select extensions during and after business hours.
• Direct calls to an IVR system when needed.
• Set up call forwarding by allowing key presses to route calls to various destinations.
• Create call groups that include multiple team members or extensions for better collaboration.
• Establish consistent business hours for seamless communication.
• Enable call recording and detailed analytics.
• Forward voicemails directly to email.
• Implement a virtual receptionist for automated call handling.
• Comprehensive analytical reporting.
• Automate missed call notifications via text messaging.
• Use the Call Pop feature for quick access to caller information.
• Seamlessly integrate with CMS
• Send group text messages for efficient communication.
• Use bulk messaging to communicate at scale.
• Automate text messaging for routine tasks.
• Organize calls into queue groups for better call management.
• Implement advanced call routing and call transfer options.
• Automate missed call-to-text follow-ups.
• Set up IVR systems for improved customer interactions.
• Enable automatic responses for incoming communications.
• Manage users and extensions efficiently.
• Access an activity dashboard to monitor operations.
• Transcribe voicemails for easy access and record-keeping.
• And much more…

Emitrr Pros

• Comprehensive feature set
• Reliable call quality
• Zero downtime
• User-friendly VoIP functionalities
• Seamless integrations
• Centralized communication for all calls

Emitrr Cons

• More features are coming soon! 

Emitrr Pricing

• It starts at $30 per month

Emitrr Ratings

• Capterra: 4.8/5
• G2: 4.7/5

Nextiva

Nextiva is another car dealership phone system that is meant for all sizes of car dealerships. This phone system is easy to use and also excels in offering great customer service. It is a decent option for dealerships looking to constantly stay in touch with their clients and update them on a timely basis but one constant issue with it is frequent call drops.  Here is a quick overview of this VoIP for car dealerships –

Nextiva Features

• Call center management
• VoIP connection services
• Conference call functionality
• Call queue management
• Multichannel communication support
• Video conferencing features
• Improved call management
• Mobile and desktop app availability
• CRM system integration
• Data analysis tools

Nextiva Pros

• User-Friendly Interface
• High-Quality Calls

Nextiva Cons

• High cost
• Unreliable service performance
• Loss of voice packets
• Continuous auto-renewals
• Ineffective customer support

Nextiva Pricing

• It starts at $18.95 per month (Essential

Nextiva Ratings

• Capterra: 4.6/5
• G2: 4.5/5

Podium

Podium is a VoIP phone system that not only offers a phone system but also offers capabilities such as texting, online reputation management, and other features. Podium’s phone system is equipped with robust AI features which include communication summaries missed call automation and a lot more.  However, despite its extensive features, Podium is relatively expensive, making it less suitable for many car dealerships. Here is a quick look at this VoIP for car dealerships – 

Podium Features

• Call forwarding
• User and Extension
• Group calls 
• Call routing options
• Personalized phone menus
• AI-generated call summaries
• Analytics and reporting tools
• After-hours call routing
• Automated follow-ups for missed calls
• Caller identification
• And much more!!

Podium Pros

• Ease of Use 
• Wide range of integrations

Podium Cons

• Expensive Pricing
• Frequent technical issues
• Challenges with account cancellation and billing

Podium Pricing

• It starts at $399 per month

Podium Ratings

• Capterra: 4.3/5
• G2: 4.6/5
  

CallHippo

CallHippo offers an advanced VoIP solution. The AI-driven virtual phone automates the workflow and improves productivity. Apart from this it also offers valuable AI-driven insights for performance tracking. Additionally, the software also excels when it comes to integration with your CMS which is easy to use. Having said that it is essential to mention that when it comes to offering a great call quality it lags behind. Here is a quick look at this VoIP for car dealerships – 

CallHippo Features

• Auto-Dialer
• Automatic Call Distribution
• Call Center Management
• Call Tracking Metrics
• Call Transfer
• Callback Scheduling
• Caller ID
• Contact Management
• IVR
• Inbound Call Center
• Multi-Channel Communication
• Queue Management
• VoIP Connection

CallHippo Pros

• Robust Customer Support
• Ease of Use

CallHippo Cons

• Hidden Charges
• High cost
• Poor Call Quality
• Refund Issues
• Slow Response Time

CallHippo Pricing

• It starts at $18 per month (Essential)

CallHippo Ratings

• Capterra: 4.4/5
• G2: 4.4/5

Ooma

Ooma is another car dealership VoIP that has more than hundreds of robust phone capabilities. It not only offers extensive features which include unlimited calling, seamless integration with your PMS, call recording, and much more but also specifically caters to small to mid-sized car dealerships. Here is a quick overview of this VoIP for car dealerships – 

Ooma Features

• Automated Attendant
• Automatic Call Routing
• Call Center Oversight
• Conference Calling
• Call Handling Outcomes
• Call Management Lists
• Two-Way Voice and Video
• Integrated Communications
• Video Meeting Capabilities
• Virtual Call Center Operations
• Voice over Internet Protocol (VoIP)

Ooma Pros

• User-Friendly Interface 
• Easy installation

Ooma Cons

• Poor Call Quality
• Subpar Customer Service
• Regular Service Interruptions
• Hidden Fees

Ooma Pricing

• It starts at $19.95 per month 

Ooma Ratings

• Capterra: 4.5/5
• G2: 4.6/5

Weave

Weave is a popular VoIP phone system. This car dealership phone system provides a unified communication platform that seamlessly integrates phone calls, texting, and emails to make customer interaction smooth. It not only improves customer interaction and engagement but also offers features that include advanced call management, call forwarding and queuing, optimized call handling, and much more!! One major issue with Weave’s phone system is that it crashes very frequently. Here is a quick look at this VoIP for car dealerships – 

Weave Features 

• Personalized phone lines
• Caller information display
• Call performance metrics
• Automated missed call notifications
• Support for multiple locations
• Practice performance insights
• Call distribution groups
• On-hold music
• Interactive phone menus
• Custom voicemail messages
• And additional features…

Weave Pros

• User-Friendly Interface
• Excellent Customer Service

Weave Cons

• Non-transparent pricing
• Frequent system crashes
• Limited VoIP features

Weave Pricing

• NA

Weave Ratings

• Capterra: 4.3/5
• G2: 4.5/5

RingCentral

RingCentral is a comprehensive VoIP for car dealerships that helps improve communication with customers. It’s a kind of unified platform that integrates voice, video, and messaging into one dashboard. It also offers a plethora of features which include call forwarding, call queuing, auto-attendants, and a lot more to ensure efficient handling of customer inquiries. It is important to note that when it comes to offering support Ringcental lags behind. Here is a detailed view of this VoIP for car dealerships – 

RingCentral Features 

• Automatic Call Distribution
• Call Monitoring
• Call Recording
• Call Reporting
• Call Routing
• IVR
• Multi-Channel Communication
• Online Voice Transmission
• Power Dialer
• Reporting & Statistics
• Third-Party Integrations
• VoIP Connection

RingCentral Pros

• User-Friendly Interface
• Easy Installation

RingCentral Cons

• Poor Customer Support
• Inefficient Contact Management
• Confusing Interface

RingCentral Pricing

• It starts at $30 per month  

RingCentral Ratings

• Capterra: 4.4/5
• G2: 4.0/5

Key Features to Look For in Car Dealership Phone System 

Call Recording

Call tracking and recording features are essential features when looking for a car dealership phone system as call recording helps you to review the call for quality assurance, training, and compliance. Call recording not only helps in reviewing the conversation with customers but also makes sure that the service standards are met.

CRM Integration

A car dealership VoIP seamlessly integrates with your existing CRM system which is very important as manually entering customer information and searching for it when they call becomes hectic and time-consuming hence you need to search for a car dealership phone system that integrates seamlessly with your CRM. 

Voicemail-to-Text

Voip for car dealerships should have voicemail-to-text which means that voicemail messages are converted to written format for easy access by the staff in the dealership. It helps with voicemail management and ensures that no important message is missed.

Detailed Call Analytics

Calling metrics and analytics is another notable feature you need to look for while opting for a VoIP phone for car dealership. Having this feature allows you to gather important insights and trends related to customers along with helping you to make data-driven decisions and improvements. 

Caller ID Pop-Ups

Caller ID pop-ups become handy for fetching customer information when they call as the pop-up feature ensures that the information related to the customer is displayed even before you receive the call. This not only helps in offering personalized services as per customer’s preferences and purchase history if any but also helps you save time. hence it is necessary to have caller ID pop-ups feature in a VoIP for car dealerships.

Customizable Interactive Voice Response (IVR)

In VoIp for car dealerships, customizable IVR is a must-have. A customizable IVR system lets dealers create automated call menus that route callers to the right department or service. This enables a far more enriching caller experience, as calls can be routed based on the needs of the caller.

Unified Communication for Multiple Locations

Growth is a consistent nature of any business and car dealership VoIP offers scalability through which you can manage multiple locations from one dashboard. Softwares like Emitrr offer you the capability to manage multiple locations with ease which facilitates coordination between different branches and improves overall operational efficiency.

Queue Management

Queue management keeps the calls in order, prioritizes the calls that come in according to their wait times, and optimizes customer satisfaction, making sure calls are served orderly and routed to the right agent or departments.

Call Forwarding

Call forwarding works in such a way that it forwards incoming calls to other numbers and extension platforms in case the person intended is not available to attend to them or if any customer calls you after working hours call forwarding ensures that no calls are missed.

After-Hours Support

After-hours support controls calls outside regular hours of operation. It may include options such as automated voicemail, or even a response system for the immediate address of inquiries. Hence this is a must-have when it comes to car dealership phone systems.

Auto Attendant

Auto attendant is a vital component of the car dealership phone system as it greets the caller and directs them to the appropriate person based on their concern. This feature not only streamlines call handling but also decreases the possibility of manual handling of calls. It is a non-negotiable feature to have for car dealership phone system.

Call Routing

While opting for a car dealership VoIP you need to make sure that it has a call routing feature. Call routing, therefore, transfers the calls received to certain departments or employees based on a particular criterion, such as the nature of the caller’s request or time of day. It thus ensures that calls are well catered for and transferred to the most suitable recipient efficiently.

Why is Emitrr the Best VoIP For Car Dealership?

Cutting-Edge Features and Capabilities

Exmitrr excels when it comes to offering advanced features to improve communication such as Call queue groups, call pop-ups, call routing, call forwarding, IVR, Voicemail transcription, and a lot more to support every type of customer call.  From booking appointments to addressing issues it does everything to streamline communication.

Effortlessly Manage Multi-Location Car Dealerships

Emitrr knows the importance of business and its growth and hence offers you the capability to handle more than one location in one single dashboard. The cloud-based system offered by Emitrr makes sure that every location is connected and can be easily managed from one single platform which in turn makes the coordination and oversight more and more efficient.

Comprehensive Cloud Phone System

Emitrr’s car dealership phone system is hosted on the cloud which makes sure that you can control communication regardless of your location.  It offers a unified platform where employees can easily manage calls, and customer communication whether they are in the office, working remotely, or traveling which also facilitates flexible communication. This scalability due to its cloud nature reduces the need for any heavy hardware installation making it an ideal VoIP for Car Dealership. 

Exceeds the Capabilities of Traditional VoIP Systems

Emitrr’s car dealership phone system goes beyond the basics of traditional VoIP systems and also offers features such as two-way texting,  detailed analytics, customizable call handling, mass texting, and integrated customer engagement tools. These features make it a more extensive and efficient communication solution for dealerships.

See more ways in which a VoIP phone system differs from a traditional phone system:

Bonus!! Budget-Friendly!!

Emitrr says no to expensive VoIP phone systems for car dealerships as it offers these advanced features and functionalities at a cost-effective price making it an ideal choice for dealerships looking for affordable yet robust VoIP software.

How to Use Emitrr’s VoIP Service for Car Dealership?

Track Your Calling Activity

STEP 1: Go to the “Call” option on the left panel within the Emitrr dashboard. 

STEP 2: Select the “My Performance” Option.

Now you can track all your calling activity such as the number of total calls, answered calls, missed calls, and a lot more.

Easily Import Contacts with a Few Clicks

STEP 1: Go to the “Contact” option on the left panel within the Emitrr dashboard. 

STEP 2: Select the “All Contact option”

STEP 3: Click on the “Menu” on the right side then select the “Import Contact” option

Now you are all set to import contacts

Turn Voicemails into Text

STEP 1: Go to the “Voice Mail” option on the left panel within the Emitrr dashboard. 

Now you are ready to convert voicemail into text

Effortlessly Manage Incoming Calls

STEP 1: Go to the “Settings” option on the left panel within the Emitrr dashboard. 

STEP 2: Select the “Phone Settings”

STEP 3: Click on the “General Setting” option

You will get all the options to manage the calls as per your preference and needs!!

Handle Call Queue Groups Efficiently

STEP 1: Go to the “Settings” option on the left panel within the Emitrr dashboard. 

STEP 2: Select the “Phone Settings”

STEP 3: Click on the “Call Queue Groups” option

Manage Users and Extensions with Ease

STEP 1: Go to the “Settings” option on the left panel within the Emitrr dashboard. 

STEP 2: Select “Phone Settings”

STEP 3: Click on the “ Users and Extensions” option

Customize Your IVR Menu

STEP 1: Go to the “Settings” option on the left panel within the Emitrr dashboard. 

STEP 2: Select the “Phone Settings”

STEP 3: Click on the “ IVR” option

Gain Insights with Advanced Call Analytics

STEP-1: Go to the “Call” section on the left panel within the Emitrr dashboard. 

STEP-2: Select the “Metrics” Option.

You will get all the insights related to your calls

Make Direct Calls Instantly

STEP-1: Click on the “Call” option on the top right option 

STEP-2: A dial pad will be displayed to you

You can easily make call in a few clicks

VoIP For Car Dealership FAQs

Conclusion

Selecting the best car dealership VoIP solution can be a daunting task but with Emitrr by your side, you need not look further after comparing some of the best software for car dealerships Emitrr stands out as a clear winner as it is ideally meant for a car dealerships. Car dealership VoIP allows seamless integration with customer relationship management, AI, and Automation, boosting response times and personalization in communications. If you also want to transform the way you communicate with your customers without breaking the bank then Book a demo to learn how!!