Vonage Vs OpenPhone Vs Emitrr: Which is the Better VoIP Solution?

Introduction

Are you a business looking for an intelligent VoIP solution but are confused between Vonage and OpenPhone? Well, now you need to broaden your horizons and explore what each of these platforms has to offer. In this blog, we will help you get an extensive understanding of Vonage and OpenPhone, and draw a comparison based on their features, pricing, pros, cons, and more. So stay tuned to make an informed choice!

What is Vonage?

Vonage is a cloud-based VoIP solution offering communication services for businesses of all sizes. It provides voice, messaging, and video conferencing features to streamline communication. Known for its flexible pricing and integrations, Vonage caters to remote teams and businesses needing scalable communication tools. While it offers essential VoIP functions, some users report concerns about call quality and customer support.

What is Openphone?

OpenPhone is a modern VoIP solution designed for startups, small businesses, and remote teams. It provides a business phone number that works on desktops and mobile devices, allowing seamless communication. OpenPhone focuses on simplicity, ease of use, and affordability while offering key VoIP and messaging features to streamline business communication.

Vonage vs Openphone: Feature Comparison

Let’s dive into a detailed comparison of the features offered by both platforms, examining them one by one: 

Vonage Features

• Call Forwarding – Ensures calls are redirected to another number or device when unavailable.
• Call Routing – Directs incoming calls to the right department or agent based on predefined rules.
• Call Queuing & Call Queuing Groups – Manages high call volumes by placing callers in a queue until an agent is available, with group-based distribution.
• IVR Menu/ Call Tree – Provides an interactive voice menu for callers to navigate to the right destination without human assistance.
• Call Recording – Records calls for compliance, training, and quality assurance.
• Call Conferencing – Enables multiple participants to join a single call for seamless team collaboration.
• User Extensions – Assigns unique extensions to employees for easy internal and external calling.
• Business Working Hours Setup – Allows businesses to configure call handling based on working hours.
• Multi-location Set Up – Supports communication across multiple office locations under a unified system.
• Voicemail Transcription – Converts voicemail messages into text for easier access and reference.

OpenPhone Features

• Call Forwarding & Routing – Ensures incoming calls are directed to the right person or department, enhancing call management.
• Call Queuing & Groups – Organizes incoming calls into queues and assigns them to groups for efficient handling.
• IVR Menu/Call Tree – Helps callers navigate through automated menus to reach the appropriate contact.
• Call Recording – Enables businesses to record conversations for compliance, training, and reference.
• Call Conferencing – Supports multi-party calls for team collaboration and client discussions.
• Voicemail Transcription – Converts voicemail messages into text for easy review and accessibility.
• Two-Way Texting – Allows businesses to send and receive messages, facilitating better customer engagement.
• Auto-Responders & Scheduled Messaging – Set automated replies and schedule texts for better engagement.
• Multi-User Collaboration – Share phone numbers among team members for efficient call handling.

Here is a quick comparison of the features of Vonage, OpenPhone, and Emitrr:

Features	Vonage	OpenPhone	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	Yes	Yes	Yes
Call Queuing Groups	Yes	Yes	Yes
IVR Menu/ Call Tree	Yes	Yes	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	Yes	No	Yes
Business Working Hours Set Up	Yes	No	Yes
Multi-location Set Up	Yes	Limited	Yes
Auto Attendants	Yes	No	Yes
AI Receptionist	No	No	Yes
Missed call to text	No	No	Yes
Two-way texting	Yes	Yes	Yes
Group Texting	Yes	No	Yes
Webchat-to-Text	No	No	Yes
Team Chat	No	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	Yes	Yes
Auto-responders	Yes	No	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	Yes	Limited	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Vonage vs Openphone: Pricing comparison

Vonage Pricing

Vonage offers pricing plans for four verticals which start from $17.99 per month. 

• Communications APIs
• Unified Communications
• Contact Center
• Conversational Commerce

Openphone Pricing

OpenPhone offers three pricing plans tailored for businesses of all sizes which start from $15 per user per month:

• Starter
• Business
• Scale

Vonage vs Openphone: Pros and cons

Let’s explore the pros and cons of Vonage and OpenPhone to find out which platform suits your needs best:

Vonage Pros

• Established VoIP Provider – A well-known name in the VoIP industry with years of experience.
• Customizable Plans – Offers different pricing options to suit various business needs.
• Supports Remote Work – Can be accessed from different locations, making it useful for distributed teams.
• Scalable Solution – Can accommodate growing teams with features like user extensions and call conferencing.

Vonage Cons

• Poor Customer Support – No real-time issue resolution, unreliable service, and difficult cancellation process.
• Frequent App Crashes & Freezing – Both desktop and mobile apps often crash or freeze, disrupting business communication.
• Limited Integrations – Lacks flexibility to connect with essential third-party tools.
• Mandatory Contracts – Requires users to sign contracts, limiting flexibility.
• Unreliable Call Features – Issues with call forwarding, missed call notifications, and call drops.
• Deceptive Sales – Overpromises on features that do not work as expected.

OpenPhone Pros

• User-Friendly Interface – Simple and intuitive design, making it easy for teams to use without extensive training.
• Affordable for Small Teams – Offers competitive pricing, making it a budget-friendly choice for startups and small businesses.
• Good for Remote Teams – Designed to support remote work, allowing teams to collaborate effectively from different locations.
• Reliable Communication Tool – Ensures consistent and smooth communication, helping businesses stay connected without disruptions.

OpenPhone Cons

• Unreliable Call Functionality – Calls frequently drop, don’t ring, or cannot be answered, causing major disruptions.
• Poor Call Quality – Voice clarity is inconsistent, and call routing has bugs that lead to misdirected or failed calls.
• Unresponsive Customer Support – Customer service is slow, unhelpful, and even requires additional payment for assistance.
• Buggy and Unstable Platform – Persistent technical issues, including problems with call routing, SMS replies, and the DND feature.
• Difficult Setup and False Promises – The onboarding process is complex, with frequent delays and unmet service commitments.
• Limited Integrations – OpenPhone struggles to integrate with other business tools, making workflows inefficient.
• Mobile App Issues – The app crashes frequently, affecting usability and reliability.
• Duplicate or Failed Messages – SMS replies don’t work properly, and voicemail messages sometimes send twice.
• Hidden Costs – Additional charges for customer support and essential features make it less cost-effective.

When to use Vonage?

You Need a Scalable VoIP System

If you are a business owner and looking for a platform that supports businesses of all sizes then you can opt for Vonagee as it is an ideal solution if you anticipate growth and need a phone system that can scale.

You Require Global Calling Features

If your business operates globally and also has remote teams globally then you can opt for Vonage. It provides virtual numbers in multiple countries, allowing businesses to establish a local presence in different regions without needing physical offices.

You Want Flexible Pricing Plans

Businesses that want flexibility in the prices can also go for Vomage as it offers tiered pricing plans, allowing businesses to choose features based on their needs. If you’re looking for a solution that allows you to start with basic features and upgrade as your business grows, Vonage provides that flexibility.

You Operate a Call Center or Need Advanced Call Features

Vonage offers features like:

• Call recording – Useful for quality assurance and compliance.
• IVR (Interactive Voice Response) – Automates call routing, improving efficiency.
• Call analytics – Provides insights into call volume, agent performance, and customer interactions.
• AI-powered insights – Helps businesses analyze conversations for sentiment, keywords, and trends.

These features are especially useful for customer support teams, call centers, and sales teams that rely heavily on phone interactions.

When to use Openphone

For Startups & Small Businesses

For small businesses and startups, maintaining a professional business phone number is critical to their credibility, yet it can be expensive to make the investment in legacy phone equipment and systems. OpenPhone gives businesses a lower-cost, cloud-based option where they can acquire a dedicated business number without an additional hardware cost.

If You Need a Business Phone System for Remote or Hybrid Teams

OpenPhone is suitable for companies that are remote or hybrid. Because it is available across mobile, desktop, and web, employees are able to take calls and send messages from wherever they are without the necessity for a physical office phone system. This convenience provides the ability for employees to stay connected no matter if they work from home, are on the road, or in the office.

Businesses Needing Call and Texting Features Beyond Basic VoIP

Businesses these days require more than just basic voice calls they need an integrated platform that can offer both texting and calls as well. OpenPhone offers advanced texting capabilities, including group messaging, bulk texting, scheduled messages, and automation. While typical VoIP providers that primarily focus on voice, OpenPhone enables businesses to interact with customers through SMS and MMS, which is perfect for customer support, sales teams, and appointment-based companies such as real estate, home services, and healthcare.

Businesses in Search of CRM-Like Phone System

For businesses that rely mostly on customer interactions then it becomes important to look for software that acts as a lightweight CRM with features like call logging, contact notes, tagging, and integration with third-party platforms. Openphone is a software one can use as calls and texts are automatically logged to ensure that teams have access to the full conversation history.

Teams Focused on Collaboration

Teams that depend on teamwork and smooth communication will appreciate OpenPhone’s shared inboxes, call delegation, and internal messaging. From a customer support team to a sales team or client-facing business, OpenPhone enables multiple users to answer calls and texts from one number so no customer interaction is lost.

Emitrr: The better alternative to Vonage & OpenPhone

Emitrr Overview

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• Curve Hero
• Kareo
• Dentrix Ascend
• Eaglesoft
• Orthotrac
• Dentrix
• OpenDental
• Practiceworks
• And more!

Emitrr Reviews

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“Great. One of the best communications tools that I have used.”

Source: Capterra

Vonage vs Openphone FAQs

Conclusion

Both Vonage and OpenPhone offer robust features, each catering to different business needs—Vonage excels with its enterprise-grade features and integrations, while OpenPhone is a strong choice for startups and small teams seeking a simple, user-friendly platform. However, if you’re looking for the ultimate business communication solution, Emitrr stands out as the best alternative. With advanced automation, AI-powered workflows, seamless integrations, two-way texting, and superior customer support, Emitrr goes beyond just VoIP to provide a comprehensive communication and engagement platform tailored to businesses of all sizes.  Ready to level up your communication game? Schedule a demo with Emitrr today!