Vonage Vs RingCentral: Compare Pricing, Features, Integrations

Introduction

Are you trying to decide between Vonage and RingCentral or would you like to access the best VOIP solution Emitrr for your business needs? Picking the right VoIP solution can be tough, especially when you’re looking for specific features. But don’t worry, we’re here to help. In this blog, we’ll compare Vonage Vs RingCentral Vs Emitrr on features, pricing, support, and integrations so you can make the best choice for your business. Ready to find the perfect VoIP solution for you?

Let’s get started!

About Emitrr

Emitrr is the best communication platform with VoIP and texting features. Whether you’re making VoIP calls or sending texts on the go, Emitrr has you covered. Emitrr’s easy-to-use interface and advanced texting features make staying connected simple and effortless.

About Vonage

Vonage is a leading provider of VoIP communication solutions, offering a wide range of services including phone systems, messaging, and video conferencing. Known for its reliability and versatility, Vonage helps businesses of all sizes stay connected and streamline their communication needs.

About RingCentral

RingCentral is a provider of cloud-based communication and collaboration solutions for businesses. Offering services like VoIP calling, messaging, and video conferencing, RingCentral simplifies communication across teams and devices, making collaboration effortless.

Who Is Emitrr For?

If you have a small business, or a large enterprise or a medium-sized local business seeking a VOIP solution that not only manages your calls but also keeps you connected with customers through text messages, saving you valuable time, Emitrr is your go-to platform. Customers choose Emitrr not only for its VOIP capabilities but also for its advanced texting features. With functionalities like Missed Call-to-Text, Emitrr ensures you don’t miss out on any opportunities. Its array of texting features streamlines communication, automates tasks, and reduces reliance on phone calls, enhancing efficiency. 

Who Is Vonage For?

Vonage offers cloud communications and calling plans for residential customers and businesses, including small and medium-sized businesses, mid-market companies, and enterprises. Vonage is ideal for businesses with remote or distributed teams, as its cloud-based platform enables seamless communication from anywhere. It is a suitable choice for businesses seeking flexible, reliable, and feature-rich VOIP solutions.

Who Is RingCentral For?

RingCentral is ideal for organizations looking to streamline communication across various channels, including VoIP calling, messaging, and video conferencing. Overall, RingCentral is ideal for businesses seeking a comprehensive, reliable, and flexible communication and collaboration solution.

Vonage Vs RingCentral Vs Emitrr: Feature-To-Feature Comparison

Let’s compare Vonage, RingCentral, and Emitrr based on their features to help you choose the best VoIP solution for your business. First, we’ll outline the essential features every VoIP solution should have.

Features To Look For In Your VOIP Solution

• Call Routing: Direct incoming calls to a specific person or group based on predefined criteria, ensuring calls reach the right person quickly.
• Interactive Voice Response (IVR): Implement a voice response system that allows callers to navigate and access specific information through automated menus.
• Call Forwarding: Automatically redirect incoming calls to another number or device, ensuring you never miss important calls.
• Reporting and Analytics: Utilize advanced analytics to monitor and improve key metrics such as average handle time, response time, and missed calls, helping optimize performance.
• Call Queue: Place inbound callers into virtual queues and route them to the appropriate person as soon as they become available, reducing wait times and improving customer experience.
• Call Disposition: Log all call outcomes, such as sales, support, and feedback, to track the results and effectiveness of each call.
• Call Recording: Record calls for quality assurance, training, and compliance purposes, with easy access to all recordings via a user-friendly dashboard.
• VoIP Calling: Make calls over the internet through VoIP, ensuring reliable and cost-effective communication with your customers at all times.
• Call Transfer: Seamlessly transfer live calls to another person or extension without interrupting the conversation.
• Activity Dashboard: Get comprehensive insights into call activities, including call duration, status, and volume, helping you stay on top of your communication efforts.
• Voicemail Transcription: Convert voicemail messages into text for easy reading and quick reference, saving you time and effort.

Key Highlights:

• Emitrr offers comprehensive VOIP and also offers key texting features such as business text messaging, group texting, mass texting, and more. These features boost customer communication promoting business growth.
• Both Vonage and RingCentral offer VOIP features but very basic texting features making the communication dependent on calls only.   

Vonage Vs RingCentral Vs Emitrr: Pricing Comparison

Choosing the right VoIP solution is essential for your business, and understanding the pricing of different options is a key factor. In this comparison of Vonage, RingCentral, and Emitrr, we’ll break down the costs to help you find the best fit for your budget.

Vonage Pricing

Vonage has three pricing plans:

• Mobile: $13.99 per user per month
• Premium: $20.99 per user per month
• Advanced: $27.99 per user per month

The ‘Mobile’ plan provides basic features. In order to access all the features you might need to opt for the ‘Advanced’ plan.

RingCentral Pricing

RingCentral has three plan – 

• Core: $20 per user per month
• Advanced: $25 per user per month
• Ultra: $35 per user per month

The basic plan ‘Core’ offers basic features and in order to access advanced features you need to go for higher plans. 

Emitrr Pricing

Starts at $30 per month (You pay for what you use). Contact support to get a personalized quote here. 

Vonage Vs RingCentral Vs Emitrr: Customer Support

Support is an important factor when choosing the best VoIP platform for your business. It’s essential to evaluate the available support channels and consider customer feedback on the quality of support provided. Let’s dive into these aspects in detail:

Vonage Support

Vonage has a rating of 3.7 stars out of 5 on Capterra. Their existing customers are not happy with the poor quality support that vonage offers. Vonage additionally offers the following support channels:

• Knowledge Base
• Phone Support
• Email Support 

RingCentral Support

RingCentral has a rating of 4.4 stars out of 5 on Capterra. RingCentral offer support channels like – 

• Live Support
• Knowledge Base
• Phone Support
• Email Support
• Forum

Emitrr Support

Emitrr has a rating of 5 stars out of 5 on Capterra. Emitrr offers best in class support to all it’s customers ensuring all your queries are handled and answered on time. Emitrr also offers help through support channels like – 

• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

Key Highlights: 

• RingCentral is better than Vonage in terms of customer support.
• Emitrr is the best as compared to both RingCentral and Vonage in terms of Customer support.

Vonage Vs RingCentral Vs Emitrr: Reviews

Now that we have seen the features, pricing and support for all three VOIP platforms, let us also look at what the customer got to say – 

Vonage Reviews

RingCentral Reviews

Emitrr Reviews

Key Highlights:

• Emitrr stands from the two VOIP softwares in terms of customer support, ease of use, features, and value for money. 
• Vonage and RingCentral have their own drawbacks and challenges when it comes to ease of use, customer support or features.

Vonage Vs RingCentral Vs Emitrr: Third Party Integrations

Third Party Integrations play a vital role for any business operations since it automates a lot of features, sync data across the softwares and makes daily tasks easier. Here’s how different platforms integrate with other tools and softwares – 

Vonage Integrations

• Apptivo Estimates
• Apptivo Invoices
• Authvia
• Bullhorn
• Clio
• Connectwise Integration
• Coronet
• G Suite
• HubSpot
• JobDiva
• Microsoft 360
• Microsoft Dynamics
• NetSuite
• Prodoscore Integration
• Salesforce
• Slack 
• Surfy-Business
• Surfy-Enterprise
• Zoho
• Zapier 
• Zendesk
• VisuWell
• Unytalk

RingCentral Integrations

• Box
• Zendesk 
• HubSpot 
• Slack
• Microsoft office
• Salesforce

Emitrr Integrations

• Zapier
• HubSpot
• Mailchimp 
• AthenaHealth
• Curve Hero
• Denticon
• Dentrix
• Dentrix Ascend
• Dentrix Enterprise
• Dolphin
• DrChrono
• Eaglesoft
• eClinicalWorks
• OpenDental
• Orthotrac
• Practiceworks
• Kareo
• Acuity Scheduling
• HousecallPro
• Slack

And many more… 

Key Highlights:

• Emitrr offers a lot of integrations for all types of tools, softwares specific to each business need.
• Vonage offers more integrations over RingCentral.

Vonage Vs RingCentral Vs Emitrr: Summary

When choosing a VoIP solution, Emitrr stands out as the most comprehensive option compared to Vonage and RingCentral. Here’s a quick overview:

Emitrr

• Unique Features: Advanced texting features, Missed Call-to-Text, Voicemail Transcription, Bulk SMS and Email, Location-Based Interactions.
• Support: 24/7 live support, highest customer satisfaction (5 stars on Capterra).
• Integrations: Extensive range including healthcare and dental-specific tools, Zapier, HubSpot, and Slack.

Vonage

• Features: Reliable VoIP and basic communication tools.
• Support: Lower customer satisfaction (3.7 stars), with knowledge base and phone/email support.
• Integrations: Strong integration capabilities with popular business tools.

RingCentral

• Features: Comprehensive communication tools, including VoIP, messaging, and video conferencing.
• Support: Good customer satisfaction (4.4 stars), with multiple support channels.
• Integrations: Solid integration options with major business platforms.

Key Takeaway

• Emitrr excels with its advanced texting capabilities, superior customer support, and extensive integrations, making it the ideal choice for businesses seeking robust communication and automation solutions. 
• Vonage and RingCentral offer reliable VoIP services but lack the advanced features and support quality that Emitrr provides.

We would recommend Vonage if

• Small to Medium-Sized Businesses: Ideal for businesses needing reliable and cost-effective VoIP calling with essential features.
• Remote or Distributed Teams: Perfect for companies with employees working from various locations, offering seamless cloud-based communication.

We would recommend RingCentral if

• Businesses Needing Comprehensive Communication Tools: Ideal for organizations requiring VoIP, messaging, and video conferencing in one platform.
• Teams Focused on Collaboration: Perfect for companies that prioritize seamless collaboration across departments and devices.
• Companies Seeking Reliable Support: Suitable for businesses that value robust customer support and a high level of user satisfaction.

We would recommend Emitrr if

• User-Friendly Interface: You need software that’s easy to use, even for those who aren’t very tech-savvy.
• Cost-Effective Solution: You want to pay a reasonable price without setup fees, hidden charges, or binding contracts.
• Advanced VoIP Features: You require a platform with superior call quality and a comprehensive set of VoIP features.
• Enhanced SMS Capabilities: You need advanced SMS features, including group texting, mass texting, and two-way messaging.
• Responsive Customer Support: You want readily available customer support whenever needed.
• Seamless Team Collaboration: You aim to collaborate effortlessly with your team.
• Easy Integration: You want hassle-free integration with your existing tools.
• Robust Call Management: You need to set up multiple call extensions, record calls, and manage call forwarding efficiently.

Why Emitrr Is A Better VOIP Solution Over Vonage And RingCentral?

From the above analysis, it is clear that Emitrr checks all the boxes as the ideal VoIP platform for your business. Emitrr excels in every aspect, from ease of use to value for money, functionality, and customer support, especially when compared to Vonage and RingCentral.

Key Benefits of Emitrr

• Comprehensive VoIP Features: Effortlessly transfer, record, route, and forward calls. Set up extensions, call queues, and call groups with ease.
• Superior Customer Support: Benefit from a support team that’s always available to assist you, ensuring you never get stuck.
• Advanced Texting Capabilities: Utilize a wide range of texting features to complement your calling needs, enhancing customer service and efficiency.
• Cost-Effective and Customizable: Enjoy a reasonable pricing structure with no setup fees or hidden charges. Packages are customized based on your specific use case.
• User-Friendly and Easy Migration: Experience a smooth migration process with no learning curve, making it easy for everyone, even those who aren’t tech-savvy. 

Emitrr is a platform that evolves with its customers, providing robust features and support every step of the way. Whether you need advanced call management or comprehensive texting capabilities, Emitrr delivers all these at an affordable price, tailored to your business needs.

Vonage Vs RingCentral: FAQs

Conclusion

After comparing Vonage, RingCentral, and Emitrr, it’s clear that choosing the right VoIP platform is essential for your business growth. Emitrr stands out with its comprehensive features, including advanced calling and texting capabilities, user-friendly interface, and cost-effective pricing with no hidden fees or binding contracts. 

Additionally, Emitrr offers exceptional customer support to assist you whenever needed. If Emitrr’s offerings pique your interest, get in touch with our experts for a quick call and receive a personalized quote here.