15 Best Birdeye Alternatives For Your Business

Birdeye is a widely used review management software that helps businesses grow their online presence by increasing reviews and enhancing their reputation. Alongside its review management features, Birdeye provides some customer engagement tools, like messaging, appointment reminders, and surveys, to keep customers connected. However, businesses are increasingly looking for alternatives to Birdeye, either for more features, better support, or budget-friendly pricing. In this guide, we’ll explore a few Birdeye replacement software options, dive into how much Birdeye costs per month, and see how it compares in terms of support, usability, and features. 

Whether you’re a small business or an expanding enterprise, finding the right platform can make all the difference in managing your online reputation and customer engagement effortlessly.

What is Birdeye?

Birdeye is a review management and customer experience platform that helps businesses gather, manage, and analyze customer reviews to enhance their online reputation. It offers tools for review management, customer engagement, and feedback collection to improve brand visibility and customer satisfaction.

Birdeye Features 

1. Review Management: Lets businesses monitor, respond to, and manage customer reviews from a single platform.
2. AI: Birdeye’s AI simplifies customer engagement by automating sentiment analysis, personalized review responses, and trend detection.
3. Automated Review Requests: Sends review requests automatically after customer interactions to boost positive feedback.
4. Customer Messaging: Enables direct, real-time communication via SMS, email, and chat for better customer relationships.
5. Surveys and Feedback: Collects detailed customer insights through personalized surveys.
6. Appointment Reminders: Reduces no-shows with automated SMS or email reminders for scheduled appointments.
7. Social Media Integration: Allows managing and responding to social media reviews from one dashboard.
8. Customizable Reporting: Provides detailed metrics and trends for better decision-making and strategy refinement.
9. Reputation Management Analytics: Tracks trends in customer feedback to monitor and improve your brand’s reputation.
10. CRM and POS Integrations: Syncs with CRM and POS systems for smoother customer data management.
11. Customizable Templates: Offers ready-made templates for reviews and messages to save time and ensure consistency.
12. Multi-Channel Communication: Centralizes interactions across SMS, email, chat, and social media for seamless responses.
13. Review Generation: Automates follow-ups to encourage satisfied customers to leave positive reviews.
14. Google My Business (GMB) Integration: Manages GMB reviews and updates business details directly from the platform.
15. Customer Satisfaction Scoring: Measures customer loyalty and happiness through NPS surveys and other methods.
16. Competitive Benchmarking: Compares your business’s reviews and ratings against competitors for strategic insights.
17. Team Collaboration: Facilitates shared tasks and feedback handling among team members.
18. Mobile App: Lets users manage reviews and interactions on the go via a dedicated app.
19. Review Response Automation: Automates responses to reviews for timely and consistent customer engagement.
20. Text-to-Review: Allows customers to leave reviews via SMS, simplifying the feedback process.
21. SMS Campaigns: Runs targeted campaigns to engage customers with promotions, updates, and reminders.

Birdeye pros

• Comprehensive Review Management: Birdeye is known for it’s supreme reputation and review management. Collect and respond to reviews across platforms like Google and Facebook to build trust and boost your reputation.
• Automated Review Requests: Easily send out review requests via SMS or email, increasing feedback and helping you stay connected with customers.
• Multi-Channel Communication: Reach customers through SMS, email, and chat, making it easy to maintain open communication.
• Customizable Reporting and Analytics: Create detailed reports that show customer sentiment, trends, and performance, helping you make better decisions.
• Social Media and Google My Business Integration: Manage and respond to social media and Google reviews from one dashboard for quick, consistent engagement.
• Team Collaboration Made Easy: Collaborate with team members to address customer feedback efficiently, improving service and teamwork.
• User-Friendly Mobile App: Use Birdeye’s mobile app to handle customer interactions and reviews on the go.

Birdeye cons

• Expensive for Small Businesses:Birdeye’s pricing can be high for smaller businesses or startups, making it less accessible.
• Complex User Interface: The interface can feel overwhelming and complex, especially for new users unfamiliar with the platform.
• Limited Customization Options:Customization features are limited, which may restrict personalization in some areas.
• Challenging Integration Process: Integrating with other software, especially lesser-known CRMs or niche tools, can be complicated.
• Occasional Customer Support Delays: Some users report delays in customer support response, which can impact urgent issues.
• Limited Scalability for Growing Teams: The platform may lack flexibility in scaling up features for businesses experiencing rapid growth.

Birdeye Pricing 

Birdeye’s pricing plan starts at $299 per month for its “Standard” plan. In this plan customers can only avail of its review and listing features.  

While the package may seem affordable to some, it is 50% more expensive than what most replacements charge. 

Birdeye charges way more considering that the features are solely inclined towards reputation management. This is why people are looking for a Birdeye alternative that offers both texting and reputation management functionalities. 

On top of that, the features offered in Birdeye’s packages are limited as compared to other Birdeye software options. This is where Birdeye’s value for money becomes questionable. 

Birdeye Integrations 

Here are the integrations offered by Birdeye: 

• Salesforce
• HubSpot
• Zoho
• Dentrix
• Athenahealth
• Nextech
• Shopify
• Square
• Lightspeed
• Google
• Facebook
• Yelp
• Mailchimp

Birdeye Ratings And Reviews

Birdeye Capterra reviews and ratings: Birdeye has 4.7/5 ratings assessing over 500 reviews from customers reviews and ratings. 

“Love how you can set it and forget it and it will do its job month after month, year after year, reliably.”

Birdeye G2 reviews and ratings: Birdeye has 4.7/5 ratings assessing over 500 reviews from customers reviews and ratings. 

“Birdeye has been an invaluable tool for the consolidation of multiple messaging channels, online profiles and review management. I have seen an increase in the number of reviews we are generating and have saved a lot of time updating office details. The support team are always courteous and helpful and are quick to resolve any issues.” 

Birdeye Customer support channels 

• Phone Support
• Email Support
• Live Chat
• Help Center/Knowledge Base
• Webinars and Training
• Dedicated Account Managers

Reasons to Look for Birdeye Competitors

Here are the exact reasons why one should look for platforms similar to Birdeye: 

Expensive for Small Teams

Birdeye’s pricing can be steep for small businesses or teams with a limited budget. For those just starting out or with fewer resources, a more affordable Birdeye alternative can provide the same features without the high cost.

Lacks Personalization Options

Birdeye may not offer enough flexibility when it comes to tailoring the platform to your specific needs. Businesses looking for more customization options in communication, reporting, or branding might find other solutions more suitable.

Limited Scalability

Birdeye’s scalability may be restrictive for businesses looking to grow rapidly. If your company is expanding, you may need a more scalable solution that can handle increasing volumes of customers and data without compromising performance.

Key Features Missing

Birdeye may not offer all the features required for seamless communication across your business. Whether it’s advanced analytics, automated workflows, or specific integrations, some key features might be missing, prompting businesses to consider Birdeye alternatives.

Challenging User Interface

Birdeye’s interface may not be as intuitive as some users would like. If you value ease of use and a clean, user-friendly experience, you may want to explore platforms that offer a more straightforward setup and navigation.

Complex Integration Process

Integrating Birdeye with existing systems can be more complex than expected, requiring technical expertise or additional time. For businesses looking for easy, plug-and-play integrations with CRM, scheduling, or other software, a Birdeye software competitor solution might be a better fit.

User Experience Needs Improvement

While functional, Birdeye’s user experience might not be as polished or seamless as businesses desire. If a smooth, enjoyable interface is a priority, you might consider switching to a platform that places a stronger emphasis on user experience.

Features to look for in a Birdeye alternative 

Here are the supreme features to look for in a Birdeye competitor:

Integrations with CRM/EMR/Scheduling Software

Integrating with CRM, EMR, or scheduling systems streamlines customer data management and automates appointment scheduling, making it easier to manage customer interactions. This feature of Birdeye competitor saves time and ensures smooth operations by linking all essential tools under one platform.

Integration with Review Sites

Connecting directly with review sites allows seamless review collection and response management. This integration ensures that new feedback is easily accessible, helping you stay on top of online reputation and customer satisfaction.

Reporting and Analytics

Birdeye competitor has some of the most important features like Reporting and analytics which offer insights into reviews, customer feedback, and messaging performance. These data-driven insights help track business progress, identify patterns, and adjust strategies for continuous improvement in customer service.

Personalized Dashboard

A personalized dashboard centralizes essential information, allowing quick access to reviews, messages, and metrics in one place. This makes it simple to monitor performance and manage tasks efficiently without navigating multiple screens.

Real-Time Review Monitoring

Real-time review monitoring notifies you immediately when new reviews appear, enabling timely responses to customer feedback. This helps you stay responsive, addressing both positive and negative comments quickly to maintain a good reputation.

Automate Review Requests

Automating review requests ensures consistent outreach to customers for feedback. By setting up automated reminders, businesses can easily collect reviews from satisfied clients, boosting online ratings without manual follow-ups.

Filters for Sorting

Sorting filters make it easy to organize reviews, messages, or tasks by criteria like date or rating. This helps prioritize high-priority feedback and manage a large volume of interactions more effectively.

Review Invites

Review invites encourage customers to leave feedback through personalized messages, helping generate more genuine reviews. This boosts credibility and provides new insights into customer experiences, enhancing your business’s online reputation.

Multi-Review Request Channel

Using multiple channels for review requests—like SMS, email, or social media—broadens outreach and encourages more feedback. Engaging customers across platforms increases the chances of receiving consistent reviews.

Review Automation & Cadence

Review automation with adjustable cadence schedules requests at optimal times, ensuring a regular flow of feedback. It helps balance the frequency of review requests, reducing the risk of overwhelming customers.

Single Conversation Inbox

A single inbox consolidates all customer messages from multiple channels, making it easy to manage conversations in one place. This organized view prevents missed messages and simplifies customer interactions.

Manage Google My Business Listings

Managing Google My Business listings within the platform helps keep business information up-to-date and makes responding to reviews easier, ensuring that customers see accurate details and timely replies.

Two-Way Messaging

Two-way messaging enables real-time conversations with customers, allowing you to answer questions directly and create a more personalized customer experience. This open communication fosters stronger customer relationships.

Automated Text Reminders

Automated text reminders for appointments help reduce no-shows by reminding customers of upcoming bookings. These reminders keep schedules organized and improve overall customer satisfaction.

Bulk Messaging

Bulk messaging lets you send notifications or promotions to multiple customers at once, saving time and keeping your audience informed. It’s a powerful tool for engaging groups quickly and efficiently.

Message Scheduling

Scheduling messages allows you to plan communications in advance, ensuring timely outreach for reminders, promotions, or updates. This keeps customers engaged and informed on a regular basis.

Text Templates

Text templates simplify frequent customer communications by providing pre-set messages for common scenarios. They save time and ensure consistent, professional messaging every time you reach out.

Text-to-Pay Links

Text-to-pay links enable easy payments via SMS, letting customers settle bills instantly through text. This convenient option supports a seamless, contactless payment experience.Customers simply click on the payment link received in a text, enter their details, and complete the transaction instantly.

MMS Support

MMS support allows multimedia messaging, including images and videos, which can make communication more engaging and informative. It’s ideal for sharing visual content like product photos or appointment details.

Opt-Out Management

Opt-out management respects customer preferences by letting them unsubscribe easily, helping maintain compliance and building trust through customer-first communication practices. Providing clear opt-out options encourages positive engagement, reduces customer frustration, and strengthens long-term relationships, fostering transparency and loyalty.

Customer Segmentation

Customer segmentation organizes your audience by characteristics like interests or behavior, allowing targeted, personalized communication that speaks directly to each group’s needs and preferences.

Text Campaign Analytics

Text campaign analytics reveal metrics like open rates and engagement, helping you measure success and refine messaging for future campaigns based on what resonates with customers.

Conversational AI Chatbots

Conversational AI chatbots handle routine inquiries, providing instant responses to customers while freeing up team members to focus on complex tasks, enhancing response efficiency.

VoIP Phone System

A VoIP phone system allows clear, internet-based calls, reducing call costs and supporting flexible customer service operations with high-quality voice connections. I Additionally, VoIP systems often include advanced features like call forwarding, voicemail-to-email, and real-time monitoring, enhancing operational efficiency and customer satisfaction.

Website to Chat

Website chat lets visitors instantly connect with your team, improving engagement and offering quick answers, which can lead to higher customer satisfaction and potential conversions.

Customizable Reporting

Customizable reporting enables businesses to focus on key metrics, offering actionable insights that can refine strategies. It helps track progress, highlighting areas needing attention. By tailoring reports, businesses can align their actions with their goals. This adaptability ensures that reputation management efforts are always optimized for the best outcomes.

Review Management

Review management centralizes incoming feedback, making it easy to respond quickly and strategically handle both positive and negative comments, building a strong online reputation.

Appointment Scheduling and Reminders

Appointment scheduling and reminders automate booking management, keeping customers on track and reducing no-shows, which improves scheduling efficiency and customer satisfaction.

Together, these features create a well-rounded Birdeye competitor that is suited to streamline reputation management and customer engagement.

Top 15 Birdeye Alternatives

1. Emitrr 
2. Podium 
3. Trustpilot 
4. Brightlocal 
5. ReviewTrackers 
6. Reputation 
7. Swell  
8. Broadly
9. SOCi
10. Cloutly  
11. Heymarket 
12. SolutionReach 
13. Weave
14. Nextiva
15. Sprout Social

Emitrr | Emitrr vs Birdeye

Emitrr is a versatile texting and reputation management platform that helps businesses improve customer communication and enhance their online presence. Specializing in review generation and automated messaging, Emitrr offers unique features like two-way texting, secure link sharing, and automated reminders to support seamless customer experiences. Additionally, its reputation management tools, including review monitoring, response automation, and competitive analysis, ensure that businesses can easily build and maintain a strong reputation. Emitrr’s blend of communication and reputation management features makes it an ideal choice for businesses looking to strengthen customer interactions and maintain a positive online reputation. It is by far one of the best Birdeye competitor.

Emitrr Features

• Two-Way Texting: Engage in real-time, two-way communication with customers, allowing for quick responses and stronger relationships.
• Secure Link Sharing: Send secure, encrypted links via text for sensitive data like payment links or documents, ensuring customer privacy and trust.
• Group Texting: Effortlessly communicate with multiple customers or team members at once, streamlining updates and promotions.
• Text Alerts:Instantly notify customers or staff of urgent information, ensuring timely delivery for critical updates.
• Mass Texting:Reach large audiences for events or promotions with a single message, maximizing engagement.
• Multimedia Messaging: Enhance communication by including images, videos, or GIFs to make interactions more dynamic.
• Automated Review Requests: Automatically send review requests post-interaction, proactively boosting online reputation by gathering valuable feedback.
• CRM Integration: Sync with your CRM for seamless data flow and access to customer information during communications.
• Review Response Inbox: Centralize all customer review responses in one place, ensuring quick, consistent replies that maintain a positive brand image.
• Reputation Monitoring: Track and monitor reviews across multiple platforms in real-time to stay informed about customer feedback.
• Automated Review Responses: Set up auto-responses to reviews, providing timely engagement and maintaining brand consistency.
• Competitive Benchmarking: Compare your reviews and reputation to competitors’, identifying areas where you excel or need improvement.
• Review Analytics:Gain insights into customer sentiment trends and monitor reputation metrics to understand how your business is perceived over time.
• Customer Feedback Collection: Gather direct feedback from customers through surveys or text-based inquiries, identifying areas for improvement.
• Automated Reminders: Send automatic reminders for appointments, payments, or events to reduce no-shows and keep customers informed.
• Live Chat: Engage customers instantly with real-time chat, offering personalized support and enhancing satisfaction.
• No-Show Follow-Ups: Automatically reconnect with customers who missed appointments, recovering potential lost opportunities.
• Payment & Cancellation Follow-Ups: Set up automated reminders for outstanding payments or cancellations to maintain transparency and improve cash flow.
• Performance Metrics: Analyze key performance indicators like open rates and customer response rates to assess communication effectiveness.
• SMS Templates: Use customizable templates for efficient, professional messaging that enhances customer interactions.
• API & Activity Tracking: Utilize API and tracking to monitor customer behavior, improve engagement, and drive strategic insights.
• Landline Texting & 10DLC: Enable texting on your existing landline, expanding communication options and complying with industry standards.
• VoIP Functionality: Make and receive calls via the internet, reducing costs while ensuring smooth, high-quality communication.

Emitrr Pros

• Exceptional Customer Support: Emitrr is highly rated for its outstanding customer service, ensuring businesses get the help they need. This is the most unique quality of Emitrr which makes it one of the best Birdeye competitors.
• Transparent Pricing: Simple, affordable pricing with no hidden fees provides clarity for businesses of all sizes.
• Comprehensive Features: An extensive array of texting and reputation management tools strengthens customer interactions and operational efficiency.
• CRM Automation: Automate CRM tasks to save time and enhance productivity.
• User-Friendly Interface: An intuitive design makes it accessible for all users, regardless of technical skills.

Emitrr Cons

• Emitrr continually updates and adds new features and the software has no significant issues.

Emitrr Pricing

Emitrr follows a text-based pricing model, mostly unique and cheaper than Birdeye competitors, starting at $149 per month for SMS services.

Emitrr Integrations

Emitrr integrates with over 500 tools across industries like dental, real estate, and recruiting. Some of the popular integrations include:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews & Ratings

Emitrr has earned strong ratings, particularly a 5/5 on Capterra. Here’s what users are saying:

“Emitrr combines everything into one platform—signatures, character limits, file attachments, photos, and forms. It’s a comprehensive solution.”

“AWESOME platform! I love that we can keep the same number while adding text functionality. Highly recommend it for any messaging needs.”

Source: Capterra

Emitrr Support Channels

• Live Chat: Speak directly with Emitrr support representatives.
• Phone: Call +1 (210) 941-4696 for assistance.
• Email: Reach the support team at [email protected].
• Knowledge Base & FAQs: Access helpful resources on the website.
• SMS: Contact via text for quick support.

Podium | Podium vs Birdeye

Podium is a reputation management and customer communication platform designed to help businesses engage with customers, manage online reviews, and enhance their digital reputation. By using Podium, businesses can centralize customer interactions, request reviews, and get feedback to improve customer satisfaction.

Podium Features

• Text Messaging: Send quick texts to customers for better engagement and faster replies.
• Review Requests: Easily ask happy customers to leave online reviews to boost your reputation.
• Webchat: Turn website visitors into leads with instant messaging that goes straight to your phone.
• Text-to-Pay: Let customers pay securely through a simple text, speeding up transactions.
• Feedback Collection: Gather customer feedback in seconds to improve your services.
• Campaigns: Run SMS marketing campaigns to share news, offers, or updates instantly.
• Appointment Reminders: Automate reminders for bookings, cutting down on no-shows.
• Team Chat: Keep your team connected and communicate smoothly within one platform. 

Podium Pros 

• User-Friendly Interface: Podium is known for its easy-to-navigate dashboard, making it simple to manage customer interactions even for non-tech-savvy users.
• Centralized Communication: All messages (SMS, webchat, Google, and Facebook) come into one inbox, saving time and reducing the chance of missing important communication.
• Boosts Online Reputation: Automated review requests make it easy to collect more positive reviews, which can significantly improve your business’s visibility and credibility online.
• Efficient Payment Processing: Text-to-pay and contactless payments simplify transactions, making it faster for customers to pay and helping businesses get paid more quickly.
• High Open and Response Rates: Text messaging is one of the most effective ways to reach customers, with higher open and response rates compared to email.
• Customizable Messaging: Businesses can create consistent yet personalized communication using templates that make responding quick and simple.

Podium Cons

• High Cost: Podium can be expensive, especially for small businesses or those with limited budgets. The cost of advanced features may not be justifiable for everyone.
• Limited Customization: Some users feel restricted by the lack of flexibility in features like templates, automated workflows, and reporting, which could be a drawback for those needing more control.
• Occasional Glitches: While generally reliable, Podium’s system may experience occasional bugs, like delayed notifications or syncing issues, which can be inconvenient.
• Customer Support Challenges: Though support is helpful, some users report delays in response times, especially during peak hours. Resolving complex issues can sometimes require multiple follow-ups.

Podium Pricing

• Basic Plan: Starts at $289 per month, including essential features like messaging, review management, and payments.
• Custom Plans: Tailored pricing for larger businesses or those needing advanced capabilities like marketing campaigns and integrations, with costs depending on specific requirements.

Podium Integrations

Here are the integrations offered by Podium: 

• BigCommerce
• AthenaHealth
• AroFlow
• Airtabele
• AdvancedMD
• ADF Leads
• AMS Pro

Podium Customer Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center (Knowledge Base)
• Customer Support Portal
• Dedicated Account Manage

Podium Reviews And Ratings

Podium Capterra reviews and ratings: Podium has 4.3/5 ratings assessing over 500 reviews from customers reviews and ratings. 

“It is extremely expensive for what it is. The personnel also don’t coordinate very well so often you will get a marketing solicitation call and email even though you already use the product.”

“Podium makes it super easy to collect reviews from customers by texting them a link and the customer can choose from multiple sites to post their reviews. I also love that Podium passes along GCLIDs on incoming messages when available. We use a delayed webchat widget to offer users the ability to text with us without seeming too pushy or negatively affecting our site load time. I also like how we can text an invoice and all the customer has to do is click a link to pay. The service is reasonably priced too.”

Source: Capterra

TrustPilot | TrustPilot vs Birdeye

Trustpilot is a popular online review and reputation management platform that focuses on helping businesses collect, manage, and showcase customer feedback to build credibility and trust. Known for its strong presence in review generation and customer satisfaction scoring, Trustpilot equips companies with tools to enhance their reputation, analyze sentiment, and drive customer loyalty.

Trustpilot Features

• Review Collection: Effortlessly gather customer feedback via automated invitations, boosting review volume to increase transparency and customer trust.
• Review Display Widgets: Showcase verified reviews directly on your website through customizable widgets, enhancing social proof and building credibility.
• Automated Review Invitations: Send review requests automatically after transactions or interactions, streamlining the feedback process and maximizing response rates.
• SEO-Optimized Reviews: Reviews are SEO-friendly, helping improve search engine rankings and driving organic traffic to your website.
• Review Response Inbox: Manage all customer reviews in one central inbox, enabling timely responses and fostering engagement with your audience.
• Customer Feedback Insights: Analyze reviews for trends, sentiment, and keywords to understand what customers value most and where improvements are needed.
• Customizable Reports: Generate detailed reports on review trends, customer sentiment, and response metrics to make data-driven decisions.

Trustpilot Pros

• Credible Review Platform: Trustpilot’s transparency and verification processes make it a trusted source for authentic customer feedback.
• SEO-Boosting Features: SEO-friendly reviews enhance search rankings, helping drive organic traffic.
• Comprehensive Analytics: Trustpilot offers in-depth insights into customer sentiment, enabling data-driven decision-making.
• Google Ratings Integration: Showing Trustpilot ratings in Google search results increases visibility and attracts more potential customers.
• Review Management Tools: The platform offers powerful tools for review moderation, response, and display, making reputation management simple.
• User-Friendly Widgets: TrustBox widgets offer easy ways to showcase reviews on your site, enhancing credibility.

Trustpilot Cons

• Limited Customization Options: Some customization features, such as widget styles, may be limited in flexibility.
• Expensive for Small Businesses: Trustpilot’s pricing can be high for small businesses, limiting accessibility for startups and smaller organizations.
• Occasional Delays in Moderation: Review moderation processes may be slow, potentially delaying response times.

Trustpilot Integrations

• Google Seller Ratings
• Facebook & Instagram
• Salesforce
• HubSpot
• Shopify 
• WooCommerce
• Zendesk
• Intercom
• API Access

Trustpilot Pricing

• Lite: Starts at $299/month
• Pro: Begins at $549/month
• Premium: Priced at $629/month
• Advanced: Costs $1059/month

Trustpilot Reviews And Ratings 

According to Capterra, Trustpilot’s customer rating on 4.5/5 out of 500 customer reviews.

“Its the most popular review site for our customers so it is critical that we are able to manage our brand reputation from the same platform.”

“ We still look to Trustpilot for reviews of websites we might want to do business with, but we take our research much deeper before acting. We want to be 100% sure we’re dealing with legit people.”

Source: Capterra

Trustpilot Support Channels

• Help Center
• Email Support
• Live Chat
• Phone Support (Premium)
• Community Forum
• Dedicated Account Manager (Premium)

BrightLocal | BrightLocal vs Birdeye 

BrightLocal is a marketing platform focused on local SEO and reputation management. Designed for small businesses, agencies, and in-house marketers, it provides tools to manage online presence, track rankings, and analyze local competition, helping businesses boost visibility in local search results.

BrightLocal Features

• Local Search Rank Tracking: Monitors keyword rankings across Google, Bing, and Yahoo.
• Citation Tracking & Building: Ensures accuracy and consistency of business information across directories.
• Google My Business (GMB) Audit: Offers insights into GMB performance for local searches.
• Review Monitoring: Tracks customer reviews across multiple platforms for reputation management.
• Local SEO Audit: Analyzes website health, NAP consistency, and GMB performance.
• White-Label Reporting: Generates customizable SEO reports for agencies and clients.
• Competitor Tracking: Allows comparison with local competitors on SEO and visibility metrics.

BrightLocal Pros

• Comprehensive SEO Tools: All-in-one local SEO solution tailored for small businesses.
• Affordable Pricing: Flexible plans to fit various business sizes and needs.
• User-Friendly Interface: Simple, intuitive dashboard suitable for users of all skill levels.
• White-Label Reporting: Ideal for agencies needing to provide branded reports.
• Great Value for Local SEO: Offers specialized features like citation tracking and GMB insights.

BrightLocal Cons

• Limited International Support: Primarily focused on U.S., U.K., and Canadian businesses.
• Not Ideal for Non-Local SEO: Lacks broader SEO features beyond local markets.
• Data Update Frequency: Some users report delays in data updates for tracking.

BrightLocal Integrations

• Google Business Profile
• Facebook
• Twitter
• Yext
• Google Analytics
• Zapier and more! 

BrightLocal Pricing

• Track: 39$ a month 
• Manage: 49$ a month 
• Grow: 59$ a month 

BrightLocal Reviews And Ratings 

According to Capterra, BrightLocal’s customer rating on 4.8/5 out of 500 customer reviews.

“Whilst it may not be perfect, for those of us starting out on our own this is a very inexpensive way of collating and tracking all the data we need to report to clients on a monthly basis.”

“ have several reasons why I love BrightLocal, but the top two would have to be their ability to order local citations and complete them professionally, and their auditing tool. The auditing tool is an invaluable resource that can help attract new clients to your business.” 

Source: Capterra 

BrightLocal Support Channels 

• Email Support
• Live Chat
• Help Center
• Webinars
• Community Forum
• Phone Support

ReviewTrackers | Reviewtrackers vs Birdeye 

ReviewTrackers is a comprehensive reputation management and texting platform that allows businesses to manage their online reputation by effectively handling customer reviews and feedback. It enhances customer loyalty and brand image by offering features that streamline communication, feedback collection, and review responses, particularly via text and automated messaging. The platform empowers businesses to build a positive online presence with real-time insights, enabling more informed decisions.

ReviewTrackers Features

• Review Notification: Receive instant SMS or email alerts whenever a new review is posted on various platforms like Google, Yelp, and Facebook, allowing businesses to act swiftly on customer feedback.
• Campaign Management: Run effective SMS and email campaigns to request reviews, follow up with customers, and re-engage clients, ensuring continuous interaction.
• Review Monitoring and Analysis: Monitor reviews across multiple platforms and gain actionable insights that help improve your customer engagement strategy and strengthen your brand reputation.
• Negative Feedback Management: Identify negative reviews and feedback promptly, and respond via SMS or email to resolve issues, showing customers that their concerns are taken seriously.
• Review Request & Surveys: Send automated review requests and customer satisfaction surveys through SMS or email after interactions or purchases to gather feedback and enhance service.
• Response Management: Manage and respond to reviews efficiently through the platform, either manually or automatically, ensuring consistent, positive engagement with customers.

ReviewTrackers  Pros

• Easy Integration: Seamlessly connects with various platforms for streamlined operations.
• User-Friendly: Simple interface that makes it accessible for businesses of all sizes.

ReviewTrackers  Cons

• Costly: Pricing may be higher for smaller businesses compared to other platforms.
• Limited Response Management: Some users report challenges in managing review responses effectively.

ReviewTrackers Pricing

Pricing ReviewTrackers does not offer standard pricing. Prospective users need to request a demo to receive a tailored quote.

ReviewTrackers Integrations

• Google
• Facebook
• Salesforce
• HubSpot
• Zapier
• Slack
• Hootsuite
  

ReviewTrackers ratings and reviews

According to Capterra, ReviewTrackers have a rating of 4.7/5 out of 500 customer reviews. 

“I love Review Tracker. We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. It streamlines my day to day responsibilities and allows me to report to my team easily and effectively with pre-designed reports that provide all of the necessary information. My colleagues who consume the reports, find them easy to use and allows them to better understand how their locations are operating.” 

“I’ve had little luck getting my clients to act upon receiving the request email from ReviewTrackers to leave an online review for me (on Google, etc.). ReviewTrackers doesn’t allow the email subject or the actual content of the email invite to be customized. Currently it’s “follow up” which will not get the client’s attention.. therefore, they won’t open the email and leave you a review. This constitutes a waste of effort and money.” 

Source: Capterra

ReviewTrackers Support Channels

• Phone Support
• FAQs/Forum
• Knowledge Base
• Email/Help Desk

Reputation | Reputation vs Birdeye 

Reputation is a versatile platform that combines text messaging and reputation management tools to help businesses improve their online presence and customer engagement. By streamlining customer interactions, gathering valuable feedback, and maintaining consistent communication, Reputation enables businesses to improve customer satisfaction and drive growth. With automated reviews, two-way texting, and integrated support features, it offers a complete suite of tools for managing and enhancing reputation across various platforms.

Reputation Features

1. Automated Review Requests: Automatically send requests for customer reviews via SMS, boosting the number of responses and improving online reputation.
2. Two-Way Texting: Engage with customers in real time through text, providing quick responses and personalized service that builds loyalty.
3. Review Monitoring: Track and manage customer reviews across multiple platforms (e.g., Google, Yelp), ensuring a proactive approach to reputation management.
4. Negative Feedback Management: Identify and address negative reviews or feedback before they escalate, helping to protect the brand’s reputation.
5. Customer Surveys: Collect feedback through customizable surveys to gain deeper insights into customer satisfaction and areas for improvement.
6. Multi-Channel Communication: Use SMS, email, and web chat to communicate with customers seamlessly across different platforms.
7. Customer Insights & Analytics: Analyze trends in reviews and customer feedback to inform future business strategies.

Reputation Pros 

• Comprehensive Suite: Reputation offers a full set of tools for managing reviews, improving customer engagement, and increasing satisfaction.
• Easy to Use: The platform is user-friendly, making it accessible for businesses of all sizes to manage their reputation effectively.
• Automation: Automating review requests and follow-ups saves time, allowing businesses to focus on other core operations.

Reputation Cons

• Pricing Structure: The platform may be expensive for smaller businesses due to its premium pricing.
• Limited Customization: Some users feel the customization options for certain templates and notifications are limited.
• Learning Curve: While user-friendly, businesses may take some time to fully understand and optimize all the platform’s features.

Reputation Integrations

• Salesforce
• Zoho
• HubSpot
• Yelp
• Yardi 
• CSK Global and more! 

Reputation Pricing

• For exact pricing, businesses would need to contact the company directly to get a tailored quote based on their unique needs​. 

Reputation Reviews And Ratings 

• According to Capterra Reputation has 4.4/5 out of 500 customer reviews. 

“I would recommend for any business who needs to respond to reviews.”

“Reputation.com has been a great tool for helping us manage our online reviews. The software consolidate our reviews into one platform saving our team valuable time. Since we started using Reputation.com our online reviews have increased in both quantity and overall scores. We have 80 retail locations and the reporting options have made it easy to monitor our online reputation by location.”

Source: Capterra 

Reputation Support Channels

• Phone
• Email 
• Live Chat
• Help Center

Swell | Swell vs Birdeye

Swell is a customer engagement and reputation management platform designed to help businesses enhance customer feedback, improve their online reputation, and streamline client interactions. With a variety of tools for review generation, communication enhancement, and customer satisfaction monitoring, Swell aims to simplify and improve reputation management for businesses.

Swell Features

• Two-Way Messaging: Facilitate real-time communication with customers, enhancing engagement.
• Review Generation: Automatically request reviews after service to help build a strong online reputation.
• Customizable Surveys: Collect customer feedback to assess and improve service quality.
• Web Chat: Interact with website visitors instantly via live chat.
• Appointment Scheduling: Allow customers to easily book appointments online.
• Automated Reminders: Send reminders for appointments or payments to reduce no-shows.
• Response Management: Manage all customer reviews and respond directly from one platform.
• Analytics Dashboard: Gain insights and performance metrics to understand and improve customer satisfaction.
• Bulk Messaging: Send messages to multiple customers at once for promotions or updates.
• Payment Processing: Secure online payments directly through the platform.

Swell Pros

• User-Friendly Interface: An easy-to-navigate design simplifies customer interaction management.
• Automated Review Collection: Increased likelihood of collecting feedback through automated review requests.
• Comprehensive Analytics: Detailed insights help businesses track customer satisfaction and enhance engagement.

Swell Cons

• Limited Integrations: Fewer integrations compared to competitors, potentially limiting compatibility.
• Expensive for Smaller Businesses: Higher pricing may not be ideal for smaller teams or businesses on a tight budget.

Swell Pricing

Swell’s pricing starts at approximately $199 per month, though it may vary depending on the business size and specific feature needs. Customized quotes are available upon request.

Swell Integrations

Swell integrates with several business tools, including:

• Google My Business
• QuickBooks
• Slack
• MindBody
• HubSpot

Swell reviews and ratings 

According to Capterra, Swell has 4.6/5 ratings out of 500 customer reviews. 

“Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That’s a powerful benefit, and one that will help you achieve greater success in your business.”

“We call your program “Not so Swell”.”

Source: Capterra 

Swell Support Channels

• Live Chat
• Email Support
• Knowledge Base
• FAQs

Broadly | Broadly vs Birdeye 

Broadly is a customer engagement platform designed to help businesses improve their online reputation and customer satisfaction. With tools for review generation, customer communication, and reputation management, Broadly enables businesses to strengthen their digital presence. The platform is user-friendly and offers effective features to help businesses manage feedback, retain clients, and foster customer relationships.

Broadly Features

• Review Generation: Request reviews from customers to enhance online visibility.
• Two-Way Messaging: Communicate directly with customers through SMS or email.
• Web Chat: Engage website visitors in real time, converting them into potential leads.
• Customer Feedback Collection: Collect feedback easily to understand and address customer needs.
• Review Monitoring and Analysis: Track reviews across different platforms to manage and assess customer opinions.
• Automated Review Requests: Streamline feedback collection with automated review requests.
• Customizable Templates: Use pre-designed templates for quicker and consistent customer responses.
• Customer Activity Tracking: Monitor customer interactions to personalize communication.
• CRM Integration: Sync customer data with your CRM to manage contacts effortlessly.
• Performance Metrics: Track important performance indicators to measure campaign success.

Broadly Pros

• Easy to Use: The platform is intuitive and user-friendly, making it accessible to all team members.
• Strong Review Generation: Effective tools for obtaining and managing customer reviews.
• Automated Follow-Ups: Save time and improve review collection with automated requests and follow-ups.
• Centralized Review Management: Consolidates reviews from multiple platforms, making it easier to monitor and respond to feedback.
• Insightful Analytics: Provides valuable insights and metrics to help businesses evaluate the success of their customer engagement strategies.

Broadly Cons

• Limited Customization: The platform offers fewer customization options compared to some competitors.
• Costly for Small Businesses: Pricing can be expensive for smaller teams or businesses with tight budgets.

Broadly Pricing

• Broadly offers personalized pricing plans, so interested users need to contact the sales team for a quote.

Broadly Integrations

• Google My Business
• Facebook
• Yelp
• QuickBooks
• Clio
• Housecall Pro
• Jobber
• Mindbody
• Square
• Salesforce
• Zapier

Broadly reviews and ratings

According to Capterra, Broadly has a rating of 4.8/5 out of 500 customer reviews. 

“Broadly helped us establish our online presence, provided us with a platform to manage our customer relationships, and keeps our online reputation looking stellar!”

“We will be switching to a platform that has access to more review options. More user friendly for the customer.”

Source: Capterra 

Broadly Support Channels

• Phone Support
• Email Support
• Live Chat
• Knowledge Base
• FAQs

SOCi | SOCi vs Birdeye

SOCi is a powerful customer engagement and reputation management platform designed to help businesses manage their online presence and connect with customers. By offering a combination of tools for managing reviews, responding to customer feedback, and handling social media interactions, SOCi aims to streamline the way businesses engage with their audiences and improve their reputations. It allows businesses to monitor and respond to reviews, send targeted messages, and leverage data to improve customer experiences.

Features of SOCi

• Review Management: Track and respond to customer reviews across various platforms from one centralized dashboard.
• SMS Messaging: Easily communicate with customers in real-time through text messages, improving engagement and response times.
• Social Media Engagement: Manage social media posts, interactions, and performance all in one place.
• Reputation Monitoring: Get an overview of your brand’s reputation across different review platforms and social channels.
• Automated Messaging: Set up automatic replies for reviews, ensuring that your responses are timely and consistent.
• Reporting & Analytics: Access valuable insights into customer feedback and social media performance to guide business decisions.
• Targeted Campaigns: Run SMS and social media campaigns to boost customer engagement and improve brand loyalty.
• Geo-Targeting: Send location-specific messages or offers to customers in targeted areas.

SOCi Pros

• All-in-One Solution: Combines reputation management, social media monitoring, and direct customer communication into one easy-to-use platform.
• Real-Time Interaction: Communicate instantly with customers through text messages and social media.
• User-Friendly: The platform is designed to be intuitive, making it accessible for businesses of all sizes.
• Automation Features: Automated review responses and messaging can save businesses time and ensure consistency.
• In-Depth Analytics: SOCi provides actionable insights that help businesses improve their customer service and overall reputation.

SOCi Cons

• Pricey: SOCi can be expensive, which might be a challenge for smaller businesses with tighter budgets.
• Learning Curve: While user-friendly, new users may need some time to fully grasp all of its features.
• Fewer Integrations: The platform has some integration limitations compared to other competitors in the space.

 SOCi Integrations 

• Google My Business
• Facebook
• Instagram
• Twitter
• Yelp
• TripAdvisor
• LinkedIn
• Zapier

SOCi Pricing 

• For a precise quote, businesses need to contact SOCi directly to discuss their needs and receive a tailored proposal.

SOCi Reviews And Ratings 

According to Capterra, SOCI has a rating of 4.5/5 out of 500 customer reviews. 

“Everything I can see in one stop. The Reputation Dashboard is AMAZING!! I love being able to search quickly to see how we are doing on the review platforms. Being able to easily filter by date, platform or key words. LOVE IT!”

“SOCi is almost awesome. For some businesses, perhaps smaller ones, SOCi would make posting across apps simplified. For my multi-location purposes, however, SOCi doesn’t quite do all of anything, resulting often in frustration”

Source: Capterra

SOCi Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center
• Webinars

Cloutly | Cloutly vs Birdeye

Cloutly is an intuitive platform that helps businesses manage their online reputation and enhance customer engagement. It combines texting with reputation management tools to improve communication and gather valuable customer feedback. With Cloutly, businesses can streamline their operations by automating review requests, handling customer messages, and monitoring their online presence effectively.

Cloutly Features

1. Review Generation: Automatically requests reviews from your customers to build and maintain a strong online reputation.
2. SMS Communication: Easily communicate with your customers via text for quick, real-time engagement.
3. Automated Follow-ups: Set up automated messages to follow up with customers and boost feedback rates.
4. Personalized Messaging: Tailor your text messages to different customer groups or interactions.
5. Customer Feedback Tools: Collect and analyze customer feedback to improve service and satisfaction.
6. Reputation Monitoring: Keep track of customer reviews and mentions across various platforms in one place.
7. CRM Integration: Sync your customer data with CRM systems for smoother management.
8. Analytics: Gain insights into customer interactions and satisfaction with detailed performance reports.

Cloutly Pros

• Simple to Use: The platform is designed to be user-friendly, so you don’t need technical knowledge to use it.
• Real-Time Communication: Easily connect with your customers via SMS, making engagement quick and effective.
• Automated Features: Save time by automating tasks like review requests and follow-up messages.
• Manage Reviews Efficiently: Keep all customer feedback and reviews in one place to easily respond and improve your business.
• Affordable Pricing: The platform offers a competitive price range, making it accessible for small businesses.

Cloutly Cons

• Limited Features for Larger Businesses: Some advanced features may be lacking for larger businesses or enterprises.
• Integration Restrictions: Cloutly offers fewer integrations with other tools compared to some competitors.
• Customization Limitations: You may find that customization options for templates and reports are not as flexible as other platforms.

Cloutly Integrations

• CRM tools
• Email marketing services
• Social media management platforms
• Analytics tools
• Payment processors

Cloutly Pricing

Cloutly doesn’t offer fixed pricing on its website, as costs vary depending on the features your business needs and its size. They offer custom quotes, so businesses need to reach out for a personalized plan and price.

Cloutly Ratings And Reviews 

“ The product was pretty easy to setup, they had a live chat support person answering my questions in real time. i had everything setup in under 2 hours”

“Effortless and easy to use so i can focus on what I do, I have promoted it to many clients.”

Cloutly Support Channels

• Email support
• Live chat
• Phone support (depending on the plan)
• Help Center with FAQs

Heymarket | Heymarket vs Birdeye 

Heymarket is a business texting platform designed to enhance customer communication and reputation management. With robust SMS capabilities, the platform helps businesses send efficient messages, manage customer interactions, and improve overall engagement. Though it integrates with popular CRM systems like Salesforce and Zapier, the platform has some downsides, especially regarding its pricing and occasional software glitches.

Heymarket Features

• Opt-in Confirmations: Automatically send SMS when a customer messages with a specific opt-in keyword, ensuring compliance with messaging laws.
• Mass Alerts: Send bulk SMS for updates on business hours, policy changes, or special announcements, reaching large audiences at once.
• Appointment Reminders: Set automated texts to remind customers about scheduled appointments, reducing no-shows.
• Auto Reply Texts: Create pre-configured responses to commonly asked questions, improving customer experience.
• Survey Requests: Automatically send survey links after a service or purchase to collect valuable feedback and improve reputation.
• Drip Campaigns: Engage customers over time by scheduling recurring messages for ongoing campaigns.
• Follow-Ups: Automate follow-up messages based on specific actions or triggers within your CRM system.

Heymarket Pros

• Easy Communication: The platform provides a variety of texting features such as two-way SMS, auto-replies, and follow-up messaging, making it simple to engage customers.
• Intuitive Interface: Heymarket’s interface is easy to navigate, allowing businesses to use the platform effectively without a steep learning curve.
• High Automation: With automated texting features like appointment reminders, email follow-ups, and CRM-triggered messages, it’s ideal for businesses looking for streamlined communication.
• Compliant Messaging: The platform adheres to compliance standards like TCPA and HIPAA, ensuring secure and reliable communication.

Heymarket Cons

• High Pricing: Heymarket’s plans start at $19 per user per month, but the basic plan only includes limited features and integration with Hubspot. To access more advanced capabilities, businesses must opt for higher-tier plans, which can be too expensive for smaller businesses.
• Limited Support for Basic Plan: The basic plan only offers email support, with live chat available only in higher-tier plans.
• No Real-Time Message Delivery Tracking: Unlike some competitors, Heymarket lacks the ability to track whether a message was successfully delivered or failed in real-time.
• Software Glitches and Downtime: Users report occasional software glitches and downtime, which can disrupt service and hinder smooth operations.

Heymarket Pricing

Heymarket offers four kinds of pricing plans including:

• Standard: $19/user/month
• Plus: $39/user/month
• Pro: $59/user/month
• Enterprise: Custom

Heymarket Integrations

Here’s a bunch of Heymarket integrations that you can find: 

• Hubspot
• Salesforce
• Shopify
• Zapier
• Aircall
• Clio
• And more.

Heymarket Reviews and Ratings

According to Capterra, Heymarket’s customer rating on is 4.5/5

“The customer service lacks a bit; it seems they use the same product to communicate/resolve technical issues, and the software is not capable of handling it. Issues get lost and sometimes unanswered.”“My overall experience has been good because again, they have great customer service.”

“HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are getting to my customers when they are supposed to. I cant live without it.”

Source: Capterra

Heymarket Support Channels 

• Email Support
• Live Chat Support (for higher-tier plans)
• Help Center

SolutionReach | SolutionReach vs Birdeye 

SolutionReach is a platform designed to streamline texting and reputation management for businesses, helping them enhance customer communication and build a positive online reputation. With a range of tools for managing reviews, feedback, and customer interactions, SolutionReach simplifies the process of staying engaged with customers, improving satisfaction, and monitoring brand sentiment.

SolutionReach Features

1. SMS & Text Marketing: Send personalized SMS campaigns to customers.
2. Review Management: Automatically request and monitor customer reviews across multiple platforms.
3. Reputation Monitoring: Track and manage reviews in real-time to protect your online reputation.
4. Automated Response Management: Use automated replies for common customer inquiries and feedback.
5. Feedback Surveys: Collect feedback through surveys to improve customer satisfaction.
6. Multi-channel Communication: Engage with customers through SMS, email, and chat to provide an integrated communication experience.
7. Analytics & Reporting: Access data insights on customer interactions, engagement, and overall reputation.

SolutionReach Pros

• Comprehensive Review Management: Helps monitor, respond to, and manage reviews across various platforms from one dashboard.
• Automated Text Messaging: Streamlines customer communication by automating responses and follow-ups.
• User-Friendly Interface: Designed to be intuitive and easy to navigate, making it accessible for teams of all sizes.
• Reputation Insights: Provides actionable insights to improve brand reputation and customer engagement.

SolutionReach Cons

• Limited Customization: Some users may find the platform’s customization options to be limited for advanced users.
• Pricing Structure: SolutionReach might be cost-prohibitive for small businesses with tight budgets.
• Learning Curve: Some new users may need time to fully understand the platform’s capabilities and features.

SolutionReach Pricing

SolutionReach offers customized pricing based on the size and needs of the business. Users can request a demo to get a personalized quote, as there are no fixed rates provided on the website.

SolutionReach Integrations

• Salesforce
• Zapier
• HubSpot
• Google My Business
• Facebook
• Instagram

SolutionReach Reviews And Ratings 

According to Capterra, SolutionReach has a rating of 3.8/5 out of 500 customer reviews. 

“Take the hassle out of appointment setting”

“It has been a great value to our practice”

Source: Capterra

SolutionReach Support Channels

• Email Support
• Phone Support
• Help Center (knowledge base)
• Live Chat Support (for premium plans)

Weave | Weave vs Birdeye 

Weave is an all-in-one business communication and reputation management platform that provides tools for texting, managing customer reviews, and improving customer engagement. With Weave, businesses can streamline their communication, enhance customer interactions, and maintain a strong online reputation across multiple platforms. It is designed to help businesses increase customer satisfaction, improve workflow efficiency, and effectively manage their online presence.

Weave Features

• Two-Way SMS Messaging: Communicate directly with customers via text messages to resolve issues and answer questions quickly.
• Review Generation: Automatically send review requests to customers after interactions, helping businesses build positive online reviews.
• Reputation Monitoring: Monitor reviews across different platforms in real time to maintain a positive brand image.
• Appointment Scheduling: Send appointment reminders and confirmations via text, reducing no-show rates.
• Automated Follow-Ups: Use automated messaging to follow up with customers for feedback or reminders.
• Missed Call Texting: Send a text to customers who miss calls, ensuring no leads are lost.
• Customizable Surveys: Collect feedback through surveys to better understand customer satisfaction and areas for improvement.
• Call Recording: Record calls for training, quality assurance, or to track customer interactions for reputation management.

Weave Pros

• Centralized Communication: Weave allows businesses to manage all communication in one platform, including text messaging, calls, and reviews.
• Increased Efficiency: Automation tools such as review requests and follow-up reminders help businesses save time and streamline operations.
• High Customer Satisfaction: The platform enhances customer engagement, leading to improved satisfaction and loyalty.
• Comprehensive Features: From SMS to reviews and surveys, Weave offers a robust suite of tools for effective reputation management.

Weave Cons

• Pricing Structure: Weave’s pricing can be expensive for smaller businesses, especially if they are just starting out.
• Complex Setup: Some users find the initial setup of the platform a bit complicated and may require time to fully integrate with existing systems.
• Limited Customization for Certain Features: Some users may find the customization options, particularly in message templates, to be somewhat limited compared to competitors.

Weave Pricing 

Weave offers 4 pricing plans: 

• Ultimate: $399 per month + $750 setup fees 
• Pro: Need to contact support 
• Elite: Need to contact support
• Essentials: Need to contact support

Weave Integrations

• Salesforce
• Google My Business
• Zapier
• QuickBooks
• Gmail
• Outlook
• Calendly

Weave reviews and ratings

According to Capterra, Weave has 4.3/5 ratings out of 500 customer reviews.

“While working in a busy dental office, Weave makes my life so much easier when it comes to patient communication. I love the ease of being able to text or call patients using Weave. The patient payment feature is amazing as well. I highly recommend Weave! Also, it is super convenient to call customer support and speak to an actual representative to diagnose any technical issues.”

“Having to navigate throught a lot of places to get info on one patient.”

Source: Capterra

Weave Support Channels 

• FAQs/Forum
• Phone Support
• Chat
• Email/Help Desk
• Knowledge Base

Nextiva | Nextiva vs Birdeye 

Nextiva is a comprehensive business communication platform that also integrates texting and reputation management features. Designed to enhance customer engagement, Nextiva helps businesses improve communication workflows and reputation monitoring through tools that integrate voice, video, text, and online reviews. The platform supports a wide range of communication needs, offering a reliable solution for managing customer interactions while maintaining a positive brand presence.

Nextiva Features

• Texting and Messaging: Nextiva allows businesses to send SMS messages, providing an easy way to communicate with customers quickly and efficiently.
• Review Management: Automatically request and monitor reviews from major platforms like Google and Yelp to enhance your business’s online reputation.
• Multi-Channel Communication: Integrates voice, text, and email into a single platform to streamline customer interactions.
• CRM Integration: Easily sync customer data and track interactions with built-in CRM functionality.
• Call Center Features: Includes call forwarding, voicemail-to-email, and auto attendants to optimize customer service operations.
• Analytics and Reporting: Detailed insights into customer communication patterns and review trends help businesses make informed decisions.
• Appointment Scheduling: Allow customers to book and confirm appointments through automated SMS and email reminders.

Nextiva Pros

• All-in-One Communication: Nextiva’s platform consolidates multiple communication tools, including texting, voice, and email, into one easy-to-use interface.
• Reputation Management: Automatic review collection and monitoring help businesses stay on top of their online reputation.
• Customizable: Nextiva offers various customizations to meet specific business needs, from message templates to CRM integrations.
• Reliable Support: With a solid customer support team, businesses can access help quickly via various channels.

Nextiva Cons

• Pricing: Nextiva can be expensive, especially for small businesses that may not need all of its extensive features.
• Learning Curve: New users may experience a steep learning curve due to the platform’s array of features.
• Limited Automation: Some features, such as automated text responses, could be more advanced and flexible for complex workflows.
• Limited Review Platform Support: While Nextiva integrates with key review sites, the range of supported platforms may be narrower compared to other reputation management tools.

Nextiva Pricing

• Nextiva offers several pricing plans starting at $18.95 per user/month.

Nextiva Integrations

• Salesforce
• HubSpot
• Zapier
• Google My Business
• Microsoft Teams
• Outlook
• QuickBooks
• Mailchimp
• Zendesk

Nextiva Ratings and Reviews

According to Capterra, Nextiva has 4.6/5 ratings out of 500 customer reviews.

“Overall its been pleasent, the documentation is throrough theyve been quick to help with any issues that aren’t arelady addressed.”

“Nextiva is a stable provider but app could be improved”

Source: Capterra 

Nextiva Support Channels

• Phone Support
• Email Support
• Live Chat Support
• Help Center/Knowledge Base
• 24/7 Customer Support

Sprout Social | Sprout social vs Birdeye

Sprout Social is a versatile social media management platform that also supports reputation management and communication. Designed to help businesses manage and monitor social interactions, Sprout Social simplifies customer engagement, tracks brand reputation, and provides insights into audience behavior. It’s an ideal solution for teams aiming to enhance their online presence and improve customer satisfaction.

Sprout Social Features

• Unified Social Inbox: Manages messages across multiple social accounts, streamlining responses.
• Social Listening: Monitors brand mentions and customer sentiment for proactive engagement.
• Publishing Tools: Schedules and posts content across platforms to maintain a steady presence.
• Analytics & Reporting: Offers detailed reports on social performance and engagement metrics.
• CRM Integration: Captures customer details, improving personalization in messaging.
• Reputation Management: Tracks reviews and brand sentiment to shape public perception.

Sprout Social Pros

• User-Friendly Interface: Easy navigation with well-organized tools.
• Advanced Analytics: Provides actionable insights for refining social media strategies.
• Robust Social Listening: Helps monitor brand mentions and gauge public sentiment.
• Team Collaboration Tools: Supports task assignment and shared workflows.

Sprout Social Cons

• Higher Cost: Pricing may not suit smaller businesses with limited budgets.
• Limited Integrations: Compared to some competitors, it integrates with fewer external apps.

Sprout Social Pricing

Sprout Social offers several pricing plans, including:

• Standard Plan: Starting at $249/month
• Professional Plan: Starting at $399/month
• Advanced Plan: Starting at $499/month

Sprout Social Integrations

Sprout Social integrates with several major platforms, including:

• Facebook
• Instagram
• Twitter
• LinkedIn
• Google My Business
• Salesforce
• HubSpot

Sprout Social Ratings And Reviews 

According to Capterra, Sprout Social has 4.4/5 customer ratings out of 500 reviews.

“ It was a wonderful experience with the Sprout Social. We have made many automation campaigns which helped our consumers a lot with no manpower needed.”

“I would say I’m pretty neutral about it. I was so excited about using them but if I could rewind time I never would have switched.”

Source: Capterra 

Sprout Socia Pricing

Sprout Social offers several pricing plans, including:

• Standard Plan: Starting at $249/month
• Professional Plan: Starting at $399/month
• Advanced Plan: Starting at $499/month

Sprout Social Support Channels

• Email Support
• Live Chat
• Phone Support
• Help Center & Knowledge Base

Why is Emitrr the best Birdeye alternative? 

From the above analysis, it is clear that Emitrr is the best Birdeye alternative due to the following reasons:

• AI (Upcoming): Emitrr is adding AI features soon to make customer interactions even smarter. These tools will help automate tasks like personalized responses and appointment reminders, saving time and helping businesses stay ahead in customer engagement.
• Chrome Extension: Emitrr’s Chrome extension makes it easy to manage customer communications directly from your browser. You can respond to messages, check reviews, and track conversations without switching apps, making your workflow more efficient.
• Range of Exciting Features: Emitrr has a lot of great features that make it a one-stop shop for businesses. From managing reviews and VoIP phone systems to customizable reports and automatic follow-ups, it has everything you need to improve customer communication and save time.
• Seamless Customer Management and Team Collaboration: Emitrr helps you keep all your customer info in one place. It makes team collaboration simple, so everyone is on the same page and customer service is always top-notch. No more missed messages or confusion!
• Flexible and Transparent Pricing: Emitrr offers clear and flexible pricing that works for businesses of all sizes. Whether you’re just starting out or already established, you’ll find a plan that fits your needs without any hidden fees, making it easy to budget.
• Top-Notch Customer Support: Emitrr provides excellent customer support, ready to help you anytime. Whether you need help via chat, email, or phone, their team is `quick and friendly, ensuring any issues are solved fast so you can get back to business.
• Simple Workflow Integrations: Emitrr integrates smoothly with other software you’re already using, like your CRM or scheduling system. These easy connections save you time, reduce errors, and keep everything working together seamlessly.
• Ease of Use and Reliability: Emitrr is built to be simple and reliable. The platform is easy to navigate, even for non-tech-savvy users. You can count on it to run smoothly, so you never have to worry about system crashes or downtime affecting your customer service.

Which Industries are catered by Emitrr? 

Emitrr caters to a wide range of industries, making communication easier and more efficient:

Healthcare

Emitrr is ideal for healthcare providers, offering HIPAA-compliant communication tools like SMS, VoIP, and appointment reminders. It integrates with over 500 EHR/PMS systems like Denticon and Dentrix. Beyond managing appointments, it helps with follow-ups, billing, and reputation management, making it a comprehensive solution for medical practices to streamline operations and improve patient engagement.

Wellness

Emitrr enhances wellness businesses by automating appointment bookings, reminders, and feedback collection via SMS and email. It helps spas, salons, and fitness centers reduce no-shows and keep customers engaged with personalized offers, streamlining daily operations and improving client satisfaction.

Education

Emitrr supports schools and colleges with seamless communication to students, parents, and faculty. It offers bulk SMS, two-way texting, ready-to-use templates, and automated reminders, ensuring important updates like schedules and events are sent efficiently, reducing manual work and improving engagement.

Legal Services

Emitrr streamlines communication for law firms with secure messaging, automated appointment reminders, and reputation management tools. It also offers a VoIP system for easy client communication, ensuring confidentiality and reducing administrative workload while improving client engagement and satisfaction.

Real Estate

Emitrr simplifies communication for real estate professionals by automating appointment scheduling, sending reminders, and providing feedback collection tools. It helps property managers and agents stay organized and maintain smooth communication with clients and tenants, streamlining daily operations.

Home Services

Emitrr supports home service businesses by automating job scheduling, appointment reminders, and follow-ups. Plumbers, HVAC companies, and cleaning services can enhance customer communication, improve efficiency, and ensure timely service, all while reducing manual tasks and increasing customer satisfaction.

Retail

Emitrr helps retailers automate communication with customers, from order confirmations to shipping updates. It improves engagement with SMS and email promotions, loyalty program rewards, and post-purchase follow-ups, driving sales and customer retention while simplifying daily operations.

Automotive

Emitrr helps automotive businesses like dealerships and service centers automate test drive scheduling, service reminders, and follow-ups. By personalizing communication and streamlining reminders, it improve customer satisfaction and retention, helping businesses stay organized and responsive.

Insurance

Emitrr simplifies communication for insurance agencies with automated reminders for policy renewals and claims updates. The platform’s two-way texting ensures direct interaction with clients, and bulk messaging helps notify clients about offers and updates, improving client retention and reducing manual effort.

What Will The Migration From Birdeye To Emitrr Look Like?

If you decide to switch to Emitrr, you’re in for a smooth transition! Migrating your contacts from Birdeye to Emitrr is easy. Simply request an export of all your contacts and conversations from Birdeye. Once you have the file, forward it to us, and we’ll take care of the rest. It’s that simple—your migration will be complete in no time.

You can continue using the same business phone number you had with Birdeye. The only difference? You’ll gain access to a range of amazing features that will make customer communication even easier. Ready to get started? Book a demo now!

Frequently Asked Questions