Top 10 Healthcare Call Centre Software

Introduction

In today’s fast-paced healthcare industry, delivering seamless patient communication is as important as providing top-notch medical care. But how do healthcare providers manage growing call volumes while maintaining service quality? That’s where healthcare call center software makes all the difference. Call centers have become a key part of how healthcare providers connect with patients, helping them with everything from booking appointments to quickly sorting out their queries. 

Did you know that the global healthcare IT market, valued at $340.06 billion in 2023, is expected to grow to $907.18 billion by 2031, with a CAGR of 13.2%? This massive growth reflects the healthcare sector’s increasing reliance on technology to improve operational efficiency and patient engagement. The right healthcare call center solutions can transform interactions with your patient, improving patient satisfaction and streamlining workflows.

So let’s explore the top 10 healthcare call center software solutions for 2025, helping you choose the best tools to transform your patient communication strategy.

What is healthcare call center software?

Healthcare call center software is a suite of tools that allows healthcare providers to efficiently manage patient interactions across multiple channels. This includes phone calls, emails, text messages, live chats, and social media interactions, enabling healthcare teams to maintain a high level of patient engagement.

At its core, healthcare call center software aims to streamline communication and enhance the patient experience while reducing administrative burdens. Many solutions integrate with electronic health records (EHR) and customer relationship management (CRM) systems to provide seamless, real-time access to patient information, appointment scheduling, billing inquiries, and medical history. With built-in healthcare contact center automation, these systems help manage call volumes, track key performance metrics, and ensure compliance with regulatory standards, such as HIPAA.

In short, healthcare call center software is designed to optimize operational efficiency while improving the quality of patient service. Now, let’s take a look at the top 10 healthcare call center software solutions for 2025.

Key features to look for in healthcare call center software

When choosing healthcare call center software, it’s essential to look beyond just the basics. The right solution should make life easier for both patients and your team. Here’s a list of some must-have features to keep in mind:

• Patient data security (HIPAA compliance): This one’s a no-brainer. Keeping patient information secure isn’t just about following rules, it’s about building trust. Look for software that keeps data encrypted and confidential, so patients feel safe sharing sensitive details.
• Omnichannel support: Patients expect to reach you however they’re comfortable—whether over the phone, via email, or even through WhatsApp. Software that lets them connect across multiple channels means no one feels left out or frustrated.
• Appointment scheduling and reminders: Imagine your system automatically booking, rescheduling, and sending reminders without human intervention. This feature not only saves time but also significantly reduces no-shows, keeping your operations running smoothly.
• Smart call routing: Patients don’t want to be bounced around from one department to another. Automated call routing gets them to the right person straight away, reducing wait times and improving their experience.
• Real-time analytics and reporting: Data is gold. With the right tools, you’ll know how long patients wait, what issues they raise most often, and how satisfied they are. It’s like having a roadmap to improve your service every day.
• 24/7 support options: Emergencies don’t stick to office hours. Make sure your software allows patients to access help anytime, whether it’s through automated responses or after-hours support.
• CRM integration: A system that connects to your CRM means all patient interactions are logged and accessible. This helps agents offer personalized assistance and avoids patients having to repeat their details every time.

A good medical call center software isn’t just about answering calls, it’s about improving the entire patient journey. So, make sure you pick one that covers all the bases!

Why healthcare providers need call center software and its benefits 

The right healthcare contact center software can completely change how you manage patient interactions. Think of it as having a super-efficient assistant that never sleeps! Here are some benefits of opting for a healthcare call center software for your facility:

Keeps patients engaged

No more missed appointments! Automated reminders and follow-ups ensure patients stay on track with their healthcare schedules. Multiple hospitals and clinics have reported a significant drop in no-shows within months of implementing automated reminders. This not only improves patient compliance but also enhances the overall efficiency of your practice.

Eases the load on staff

Routine tasks like appointment scheduling can be automated, leading to a noticeable reduction in call volumes. This gives your staff more time to focus on critical care tasks. The result? Fewer burnt-out employees, increased productivity, and happier patients who feel more cared for.

Always available support

Emergencies don’t follow a 9-to-5 schedule, and neither should your support system. With 24/7 availability, patients can book appointments or seek advice at any hour. Imagine the relief of a worried parent getting instant help in the middle of the night. That’s the kind of reliability that builds trust and strengthens patient relationships.

Better insights for smarter decisions

Advanced analytics provided by call center software offer valuable insights into response times, patient feedback, and areas for improvement. It’s like having a detailed report card that helps healthcare providers fine-tune their services, leading to better decision-making and improved patient outcomes.

Smoother workflows

Integrating systems like scheduling and CRM streamlines administrative tasks. This reduces paperwork, minimises errors, and allows your staff to dedicate more time to meaningful patient interactions. A smoother workflow translates to a more organised and efficient healthcare facility.

The right call center software for healthcare doesn’t just save time, it makes the whole healthcare experience better for both your patients and you as providers!

Top 10 Healthcare Call Centre Software for 2025 

Here’s a list of the top 10 healthcare call center software for your medical practice:

1. Emitrr
2. Freshdesk
3. Zendesk
4. RingCentral
5. Nextiva
6. Five9
7. Talkdesk
8. CallHippo
9. Dialpad
10. CXone by NICE

1. Emitrr

Emitrr is a leading healthcare call center software designed to help clinics, hospitals, and medical practices manage patient interactions seamlessly. With powerful call recording features and cost-effective pricing, Emitrr simplifies communication by ensuring secure, reliable, and efficient call handling. Whether you’re managing appointment reminders or patient queries, Emitrr’s user-friendly interface makes it a great choice for healthcare providers.

Key features of Emitrr 

• Call recording: Record and store patient calls to monitor service quality, provide staff training, or meet healthcare compliance requirements.
• HD call quality: Ensure crystal-clear conversations with high-definition audio, making patient communication more effective.
• Advanced call encryption: Keep sensitive patient information secure with encrypted calls, ensuring compliance with healthcare privacy laws like HIPAA.
• Mobile access: Manage calls and texts on the go by integrating Emitrr with your mobile devices for added flexibility.
• Voicemail transcription: Quickly read voicemail summaries to save time and prioritize patient queries more efficiently.
• Call queues: Provide real-time updates to patients on hold, improving their experience by reducing wait times and frustration.
• AI-powered tools: Utilise AI-driven features to automate appointment reminders, follow-ups, and other repetitive tasks.
• Conference calling: Host multi-party calls for staff discussions or patient consultations with ease.
• Auto-attendant: Route incoming calls automatically to the appropriate department or healthcare professional, saving time and improving efficiency.
• Call forwarding: Ensure you never miss a call by routing patient calls from your old number to your healthcare call center system.
• Toll-free numbers: Offer patients a cost-free way to contact your healthcare facility, making access more convenient.
• Analytics dashboard: Monitor key performance metrics such as call volume, missed calls, and average handling time to improve service.
• User and extension management: Easily manage staff extensions and update users as needed to reflect changes in your healthcare team.

Emitrr pros

• Affordable pricing: With flexible pricing plans, Emitrr offers a cost-effective solution suitable for healthcare organizations of various sizes.
• Reliable uptime: Emitrr guarantees 99.99% uptime, ensuring uninterrupted communication for critical patient care.
• User-friendly interface: The platform’s intuitive dashboard is easy to navigate, making it simple for healthcare staff to get started without extensive training.

Emitrr cons

• New features in development: Emitrr is continually enhancing its platform by adding new features to meet evolving healthcare needs.

Emitrr integrations

• Housecall Pro: Field service management app to streamline bookings and interactions.
• Dentrix: Dental practice management software for efficient patient record handling.
• DrChrono: Cloud-based EHR for easy access to electronic health records.
• ABELDent: Canadian dental practice management software to simplify workflows.
• And more..

Emitrr pricing plans

Emitrr offers an affordable solution starting at $30 per month, making it an ideal choice for healthcare facilities looking to replace traditional landline systems.

Emitrr support channels

• Email: [email protected]
• Phone: +1 (210) 941-4696
• Live chat: Speak directly with a representative for instant support.
• FAQs/forum: Find answers to common questions or join discussions in the community.
• SMS: Text for assistance when on the go.
• Knowledge base: Explore detailed guides and resources to make the most of Emitrr’s features.

Emitrr customer reviews

“Easy to set up, the app and desktop versions are great, the interface is great and the translation works well.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed. We came from Podium (had a terrible experience with them) and feel so valued at Emitrr!”

(Source: Capterra)

2. Freshdesk

Freshdesk is a customer support software designed to help businesses manage customer interactions across multiple channels. With robust ticketing features and flexible pricing, Freshdesk ensures seamless communication. Whether handling customer queries or managing support tickets, its intuitive interface makes it a great choice for businesses of all sizes.

Key features of Freshdesk

• Ticketing system: Organise and manage customer queries efficiently through a centralized system.
• Automation: Streamline repetitive tasks with automated workflows to boost productivity.
• Multi-channel support: Handle interactions across email, phone, chat, social media, and more.
• Integrations: Connect with various third-party applications to enhance functionality.

Freshdesk pros

• User-friendly interface: Intuitive design makes it easy for teams to get started without extensive training.
• Scalability: Freshdesk offers plans that suit businesses of different sizes and needs.

Freshdesk cons

• Pricing: Some users find the higher-tier plans relatively expensive.
• Complexity of advanced features: Certain functionalities may require a learning curve for new users.

Freshdesk integrations

• Slack: Enhance team communication by integrating Freshdesk with Slack channels.
• Microsoft Teams: Collaborate efficiently by integrating Freshdesk with Teams for instant notifications.

Freshdesk pricing plans

• Free plan: $0 per agent per month – Basic features for small teams.
• Growth plan: $15 per agent per month – Includes automation and reporting features.
• Pro plan: $49 per agent per month – Offers advanced capabilities like custom reports and multilingual support.
• Enterprise plan: $79 per agent per month – Comprehensive features for large organizations.

Freshdesk support channels

• Email
• Phone
• Live chat
• Knowledge base

Freshdesk customer reviews

“The mobile app is often reported to lack some of the functionality available on the desktop version, making it harder for teams to manage support tickets on the go.”

“Reporting and analytics are limited in the lower-tier plans, and accessing more detailed insights requires upgrading to a more expensive plan…. setting up advanced features and automations can be complicated, especially for beginners….. support team is rather slow compared to other companies.”

(Source: Capterra)

3. Zendesk

Zendesk is a robust healthcare call center software designed to provide seamless patient support across multiple channels. It simplifies customer interactions with its powerful ticketing system, automation tools, and advanced features. Zendesk’s scalability and easy-to-use interface make it a perfect fit for healthcare organizations, whether they are startups or large enterprises.

Key features of Zendesk

• Ticketing system: Efficiently manage patient queries through a centralized dashboard.
• Live chat: Provide real-time support to patients via live chat functionality.
• Automation and AI: Automate repetitive tasks with AI-powered features, saving time for healthcare teams.
• Mobile app: Manage patient interactions while on the move using the Zendesk mobile app.

Zendesk pros

• Scalable solution: Suitable for both small healthcare practices and large medical institutions.

Zendesk cons

• Higher pricing for advanced features: Some premium features may require higher-tier plans.
• Complex setup for custom workflows: Customising workflows can be more challenging for non-technical users.

Zendesk integrations

• Slack: Get ticket notifications and updates directly in Slack.
• Salesforce: Sync patient data and support tickets between Zendesk and Salesforce.
• Zoom: Schedule video consultations with patients directly from Zendesk.

Zendesk pricing plans

• Suite Team: $49 per agent per month – Core features for small teams.
• Suite Growth: $79 per agent per month – Includes automation and more advanced self-service options.
• Suite Professional: $99 per agent per month – For more complex workflows and advanced reporting.
• Suite Enterprise: $150 per agent per month – Best suited for large teams with advanced needs.

Zendesk support channels

• Email
• Phone
• Help centre

Zendesk customer reviews

“Extremely poor customer service and support. Payment methods and structure are convoluted and inflexible. Account managers are solely focused on making money rather than helping customers…Overall, their pricing model and policies are illogical and harmful to loyal customers.”

“I am writing this review to bring to the attention of the Zendesk leadership a concerning situation that reflects poorly on your commitment to customer satisfaction….our company was charged $138 for a subscription covering two users on Zendesk.com. However, we have not used your service for the past 3-4 months…. Despite multiple attempts to resolve this issue,… we have encountered an unhelpful response…”

(Source: Capterra)

4. RingCentral

RingCentral is a cloud-based communication platform designed to help businesses of all sizes to enhance communication. RingCentral provides a unified communication system that supports various modes of interaction. Its flexibility and scalability make it a great solution for businesses across diverse industries like healthcare, helping them stay connected with patients and teams seamlessly.

Key features of RingCentral

• Team messaging: Facilitates team collaboration through text communication, file sharing, and group chats.
• Multi-channel communication: Integrate voice calls, video meetings, team messaging, and faxing to stay connected with clients and teams on any device.
• IVR (Interactive Voice Response): Directs callers to the right department using voice or keypad options, enhancing customer experience.
• Cloud PBX: Manage and control business communication systems via the cloud, ensuring scalability and flexibility.

RingCentral pros

• Cost-effective: Competitive pricing makes it a budget-friendly choice for businesses seeking advanced communication tools.
• Scalable: Suitable for businesses of all sizes, from small startups to large enterprises.

RingCentral cons

• Setup complexity: The setup process can be challenging for businesses without an in-house IT team.
• Limited integrations: While it integrates with platforms like Microsoft Teams and Salesforce, it may not support niche or custom software solutions effectively.
• Customer support challenges: Some users report long wait times and inadequate customer service, leading to frustration.

RingCentral integrations

• Salesforce: Seamlessly integrate with Salesforce for enhanced customer relationship management and sales tracking.
• Microsoft Teams: Sync RingCentral with Microsoft Teams for a unified collaboration and communication system.
• Google Workspace: Integrate with Google Workspace for streamlined communication and productivity.

RingCentral pricing plans

Starting at $19.99 per user/month (limited to 20 users)

RingCentral support channels

• Chat: Access support via live chat.
• Email/Help Desk: Contact customer support through email or help desk.
• Phone support: Available 24/7 for immediate assistance.
• Knowledge base: Explore self-help guides, tutorials, and FAQs to resolve issues independently.

RingCentral Customer Reviews

“I had a lot of issues with this software but mostly with customer service… average time was easily 45 mins to one hour…. it felt like the representatives did not know the software very well.”

“At first, I did like using RingCentral but in the long term, the company was not keeping up…. the app for Voice and Unlimited Text, and got more that I did not need and eventually got one of the main features taken from me before the contract was up…”

Source: Capterra

5. Nextiva

Nextiva is an all-in-one communication platform offering tools for voice, video, messaging, and collaboration. This software is designed to support healthcare houses of all sizes, combining reliability, scalability, and excellent customer service.

Key features of Nextiva

• Call forwarding: Seamlessly route calls to multiple devices or team members.
• Video conferencing: Host HD video calls to connect with teams and clients.
• HD voice quality: Deliver crystal-clear communication with high-definition audio for seamless patient interactions.
• Mobile app: Manage calls and messages from anywhere with the mobile app.

Nextiva pros

• Reliable service: Offers consistent call quality and high uptime.
• Comprehensive features: Integrates various communication tools into one platform.

Nextiva cons

• Price: Plans are more expensive compared to some competitors, which may deter smaller businesses.
• Setup complexity: Initial setup may involve a learning curve for new users.

Nextiva integrations

• Salesforce: Integrate patient data and communication logs with Salesforce for improved customer relationship management.
• Slack: Connect Nextiva with Slack to streamline communication within teams.
• Microsoft Teams: Leverage Microsoft Teams integration for enhanced team collaboration.

Nextiva pricing plans

Starting at $25.95 per user/month.

Nextiva customer reviews

“… 3 months and we haven’t yet been able to use Nextiva due to the LONG wait to get verified with their campaign registry…. they have no control over the campaign registry and no way to expedite the process…. it was NEXTIVA ENGINEERS WHO APPROVE OR DENY THE CAMPAIGN REGISTRY!… but that is an unforgivable amount of time.”

“Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto-renewal, provide just average level service, hire less than competent support staff to handle customer complaints…”

(Source: Capterra)

Nextiva support channels

• Email
• Phone
• Live chat
• Guides and blogs

6. Five9

Five9 is a cloud-based contact center solution designed to streamline customer service operations and improve efficiency in handling customer inquiries. Ideal for businesses in the healthcare sector, Five9 offers AI-powered automation, omnichannel support, and integrated reporting tools to enhance the customer experience.

Key features of Five9

• Omnichannel support: Manage customer interactions across multiple channels such as voice, email, chat, and social media from a single platform.
• AI-powered automation: Automate repetitive tasks and customer interactions with AI-driven tools to save time and reduce manual effort.
• Intelligent call routing: Direct customer calls to the most appropriate agent based on skills, availability, and priority.
• Workforce management: Optimise agent schedules and track performance to ensure efficient call center operations.

Five9 pros

• Customizable workflows: Tailor workflows to suit your business needs and improve the efficiency of call handling.
• Scalable: Suitable for small businesses and large enterprises with flexible features that can grow with your business.

Five9 cons

• Cost: Premium features may come at a higher price point, making it less suitable for very small businesses with limited budgets.
• Complex integration: Integrating with third-party systems may require technical expertise, and setup can be time-consuming.
• Learning curve: Some users may find the advanced features difficult to master without adequate training.

Five9 integrations

• Salesforce: Sync customer data and support tickets between Five9 and Salesforce to streamline customer relationship management.
• Zendesk: Integrate Five9 with Zendesk to manage customer service tickets and streamline workflows.
• Zapier: Automate workflows and integrate Five9 with over 2,000 apps using Zapier.

Five9 pricing plans

The pricing is a bit steep with plans starting at $175 per month. 

Five9 support channels

• Phone support
• Email support
• FAQs and Blogs

Five9 customer reviews

“Everything else. Reports are the worst I’ve seen. The tech even had issues trying to set the filters for a report to run. The only way to monitor calls is to run reports which are a lost cause.”

“Most sales people could make many more dials working manually. The five9 team made alot of promises and didnt deliver on them. The salesperson…was just very good at rebuttals and telling the customer what they wanted to hear...several items just weren’t true or left out: Easy training Easy startup Ability to leave voicemails automatically…Left out that we needed to buy lines…more money to have local numbers…these guys bill you for an extra month after you cancel...”

(Source: Capterra)

7. Talkdesk

Talkdesk is a cloud-based contact center designed to provide businesses with seamless customer support and communication solutions. It is widely used in the healthcare sector for handling patient inquiries and improving the overall customer experience. With its AI-driven features, omnichannel support, and advanced reporting tools, Talkdesk offers a flexible and scalable solution for businesses of all sizes.

Key features of Talkdesk

• Omnichannel support: Manage customer interactions via voice, email, chat, social media, and more, all within a single platform.
• Call routing: Direct calls to the right agents based on their skills and availability, ensuring fast and accurate responses.
• Real-time analytics: Gain insights into performance and customer satisfaction with comprehensive reporting and dashboards.
• Workforce management: Optimise staffing and scheduling to ensure that the right number of agents is available to handle customer inquiries.

Talkdesk pros

• Scalable solution: Ideal for businesses of all sizes, from small startups to large enterprises, with features that can grow with your business.
• Intuitive interface: The user-friendly interface makes it easy for agents to navigate and resolve customer queries.

Talkdesk cons

• Higher pricing: Premium features and custom integrations may come at a higher cost, which could be a consideration for small businesses.
• Complex setup: Setting up advanced workflows and integrations can be time-consuming and may require technical expertise.
• Limited customization: While the platform offers robust features, customization options for certain workflows may be limited without third-party integrations.

Talkdesk integrations

• Salesforce: Sync customer data and support tickets between Talkdesk and Salesforce for a seamless CRM experience.
• Zendesk: Integrate Talkdesk with Zendesk to centralize customer interactions and manage service tickets.
• Slack: Enable notifications and real-time collaboration by integrating Talkdesk with Slack.

Talkdesk pricing plans

Plans start at $85 per month per user.

Talkdesk support channels

• Phone
• Email
• Chatbot 
• Self-help guides, FAQs, and tutorials

Talkdesk customer reviews

“We weren’t even aware it wasn’t compatible with Google Voice either. This we had to learn after the fact and lost clients because of this oversight.”

“The setup is very hard. Most calls that come in are missed. Voicemail only works when my phone status is set to away. If I am on another call the call coming in will just ring”

(Source: Capterra)

8. CallHippo

CallHippo is a cloud-based communication platform designed to improve business communication with advanced VoIP features. It helps businesses manage calls efficiently and offers integration with a wide range of applications, making it easy to enhance productivity. CallHippo’s user-friendly interface and cost-effective pricing plans make it a great choice for healthcare industries looking to improve patient engagement and satisfaction.

Key features of CallHippo

• VoIP calling: Make and receive calls over the Internet for clearer communication and cost savings.
• Call forwarding: Automatically forward incoming calls to the right team member, ensuring that no calls are missed.
• IVR system: Offer an interactive voice response (IVR) system to route calls to the correct department.
• Mobile app: Stay connected and manage calls on the go with the mobile app, perfect for remote work.

CallHippo pros

• Affordable pricing: CallHippo offers budget-friendly pricing plans suitable for small and mid-sized businesses.
• Multiple number options: Get local, toll-free, and international numbers to enhance customer reach.

CallHippo cons

• Limited international features: Some advanced international features may require additional configuration.
• Occasional call quality issues: Some users report occasional issues with call clarity, especially during peak hours.
• Limited integrations: While integrations are available, they may not cover all the applications needed by larger businesses.

CallHippo integrations

• Zapier: Connect CallHippo with thousands of apps, automating tasks and improving workflows.
• Slack: Receive notifications and updates in your Slack channels for efficient team communication.
• Salesforce: Sync customer data and calls with Salesforce for efficient customer service and better data management.

CallHippo pricing plans

Basic plans start at $12 per user per month and include basic calling features and call forwarding.

CallHippo support channels

• Email
• Phone
• Live chat

CallHippo customer reviews

“They have managed to go from bad to worse…nickel and diming for every single option (only visible after the trial is over!)… key functionalities such as syncing phone numbers stored under “Organization” are missing… Pipedrive integration is not working correctly…the solution is to pay $2,000 to fix this functionality…chatting, talking, and emailing countless times with different people never getting any answer...CallHippo is not a service provider to support the most basic of requirements...”

“It’s a fraud, they charge us a year in advance and refuse to refund although we haven’t used the service for a long time !! I emailed customer service a few times and they refused to credit me the next year...“

Source: Capterra

9. Dialpad

Dialpad is a cloud-based communication platform designed for businesses of all sizes, providing VoIP call recording and advanced call management features. With AI-powered insights, seamless integrations, and mobile access, Dialpad helps streamline communication and enhances productivity. Its intuitive design allows businesses to manage calls, track performance, and improve customer interactions efficiently.

Key features of Dialpad

• Call routing: Direct incoming calls to the appropriate department or team, improving response times.
• Call center management: Easily oversee and monitor call center operations with comprehensive management tools.
• Real-time notifications: Stay informed about important events with alerts and notifications.
• Mobile app: Access your communication system on the go, keeping your team connected from anywhere.

Dialpad pros

• High-quality audio: Enjoy clear and reliable communication with superior call quality.
• AI-driven features: Utilise AI-powered tools to optimize customer service and streamline operations.

Dialpad cons

• Learning curve: Some of the more advanced features may require time to master.
• Limited international coverage: International call services can be restricted depending on your region.
• Inconsistent transcription accuracy: AI transcriptions can occasionally contain errors, requiring manual correction.
• Expensive upgrades: Full access to advanced features typically necessitates a higher-tier subscription.

Dialpad integrations

• Slack: Integrate Dialpad with Slack to receive notifications and updates directly in your channels.
• Salesforce: Sync customer data and support tickets to streamline service and maintain consistent interactions.
• Google Workspace: Use Gmail, Google Calendar, and other Google apps seamlessly alongside Dialpad for better productivity.

Dialpad pricing plans

• Starter: Starting at $20 per month – Basic features ideal for small businesses and teams.
• Pro: $30 per month – Includes additional features such as call analytics and team management tools.

Dialpad support channels

• Email
• Phone
• Live chat
• Knowledge base

Dialpad customer reviews

“The system has gone sharply downhill and has left us with an unbearable amount of dropped calls and technical challenges… So now we pay for a service (stuck in a contract) that we don’t use... embarrassing to host a conference call that drops multiple times in one session… it is extremely disruptive...”

“Calls continuously drop, and the web app crashes regularly. We’ve struggled with international calls, where the connection disconnects after 30 seconds.”

(Source: Capterra)

10. CXone by NICE

CXone by NICE is a cloud-based customer service platform designed to streamline communication and improve customer experiences. It is particularly beneficial for the healthcare industry, helping healthcare providers manage patient calls, ensure seamless patient care, and comply with industry regulations.

Key features of CXone by NICE

• Omnichannel support: Engage with patients across various communication channels including voice, email, chat, and social media.
• AI-powered automation: Automate routine tasks and patient queries with intelligent virtual agents and chatbots.
• Call routing: Efficiently route patient calls to the right department or healthcare professional.
• Compliance tools: Ensure adherence to healthcare regulations like HIPAA with built-in compliance features.

CXone by NICE pros

• Scalable solution: CXone is suitable for both small healthcare clinics and large hospitals, easily scaling as needs grow.
• Comprehensive analytics: The platform offers powerful analytics to track patient interactions and improve care outcomes.

CXone by NICE cons

• Complex setup: Advanced features may require technical expertise for implementation and configuration.
• Pricing: The platform can be expensive for small healthcare organizations, especially when opting for premium features.
• Learning curve: Some users report a steeper learning curve when adopting advanced tools and integrations.

CXone by NICE integrations

• Salesforce: Sync patient data and support tickets between CXone and Salesforce for a unified healthcare management system.
• Zendesk: Enhance patient support by integrating CXone with Zendesk for ticket management and customer service.
• Microsoft Dynamics: Sync healthcare data with Microsoft Dynamics for streamlined workflows and enhanced patient care.

CXone by NICE pricing plans

Plans start at $71 per month. 

CXone by NICE support channels

• Email
• Live chat
• Knowledge base
• Community forums

CXone by NICE customer reviews

“Sound Quality- not very good sound quality when conducting calibrations virtually or playing calls during meetings.”

“The Community needs to update most of the requests and push some of the votes/requests to production.”

(Source: Capterra)

Why is Emitrr the Best HIPAA-Compliant Software for Healthcare Call Centres?

If you’re looking for a secure, reliable, and feature-packed healthcare call center solution, Emitrr should be your top choice. Here’s why:

Security and compliance (HIPAA, HITECH, BAA)

When it comes to handling patient health information (PHI), security is non-negotiable. Emitrr is HIPAA and HITECH-compliant, ensuring that all communications via the platform are encrypted using industry-standard HTTPS/TLS protocols. Plus, Emitrr has a defined security incident management process, so you’re covered even if a breach occurs. They also provide a Business Associate Agreement (BAA) for execution, making sure your compliance is watertight. With Emitrr, you can rest assured that your patient data is protected at every step.

Multi-device and multi-location support

Running a multi-location healthcare practice? No worries! Emitrr can be accessed on multiple devices (laptop, desktop, etc.) and supports multi-location management. Whether you have one clinic or several branches, all your call data and patient information can be managed seamlessly from one account.

Call pop feature for efficient call handling

One of Emitrr’s standout features is its call pop functionality. Imagine this: Your agents no longer need to repeatedly ask patients for their details. The call pop shows patient information and conversation history as soon as the call connects. This reduces call time and enhances patient experience by providing faster resolutions.

Advanced analytics to track performance

Emitrr doesn’t just manage calls, it helps you improve your call center’s efficiency with advanced analytics. You’ll get insights into key performance metrics such as:

• Average wait time
• Average call handling time
• Missed call rate
• Agent performance

These reports give supervisors the tools they need to optimize team performance and improve patient service.

Seamless integration with EHR/PMS/CRM systems

Already using an EHR, PMS, or CRM tool? Emitrr makes integration a breeze. With over 1000+ integrations, you can sync your existing tools with Emitrr, ensuring smooth workflow management without any disruptions.

Advanced VoIP Features

Emitrr comes loaded with VoIP features that simplify call handling, such as:

• Call routing – Direct calls to the right agent or department.
• Call transfer – Seamlessly pass calls between agents.
• Call recording – Keep track of conversations for training or compliance.
• IVR (Interactive Voice Response) – Allow patients to self-navigate to the right department.
• Missed-call-to-text – Follow up automatically when a call is missed.
• Voicemail transcription – No more manually listening to voicemails.

These tools make managing a healthcare call center more efficient and patient-friendly.

Excellent uptime for uninterrupted service

Worried about downtime? Emitrr is known for its 99.99% uptime, ensuring that your call center runs round the clock without disruptions. This is especially crucial for healthcare providers who need to offer 24/7 patient support.

Cost savings

For the number of features Emitrr offers, it’s surprisingly affordable. Our VoIP pricing starts at $30 per month, making it one of the best value-for-money solutions for healthcare providers.

Round-the-clock customer support

What truly sets Emitrr apart is its customer service. With a solid 5/5 rating on Capterra, users praise the platform for its 24/7 support and quick issue resolution. When you need help, Emitrr’s team is there for you.

Emitrr isn’t just a call center for healthcare, it’s a patient engagement powerhouse that can transform how your healthcare practice manages communication. From security compliance to advanced features and analytics, Emitrr covers all bases to help you deliver exceptional patient service.

How to Get Started with Emitrr for Healthcare Call Centres?

Getting started with Emitrr is super simple and doesn’t require a lot of tech know-how. Here’s a quick rundown to help you set it up:

Step 1: Sign up for a demo

Head to Emitrr’s website and book a demo. The team will walk you through the software and answer any questions you have.

Step 2: Customise it for your needs

Once you’re ready to go, Emitrr’s onboarding team will help you customize the platform to suit your healthcare call center’s specific needs. You can set up appointment reminders, automated call routing, and more.

Step 3: Train your staff

Emitrr is super user-friendly, but a quick training session will ensure your team knows how to make the most of the platform’s features.

Step 4: Go live and start automating

Once everything’s set up, you’re ready to go live! From there, you’ll start seeing the benefits right away – fewer missed appointments, faster response times, and happier patients.

With Emitrr, setting up a HIPAA-compliant healthcare contact center is hassle-free, efficient, and most importantly, secure.

Frequently Asked Questions

Conclusion

As patient care becomes more complex, adopting the right healthcare call center software is essential for improving communication and satisfaction. The solutions mentioned above help providers meet regulatory standards while enhancing patient care.

Emitrr stands out with its HIPAA-compliant, scalable, and user-friendly platform. Seamlessly integrating with existing systems, enables healthcare organizations to streamline operations and boost engagement. Book a demo with Emitrr today to deliver exemplary patient care!