Top 10 Texting Software for Medical Device Companies

Overview Of Texting Service for Medical Device Companies

While email threads get lost, phone calls go unanswered, and you are stuck chasing updates on the delivery of life-saving equipment, the only thing that matters is how fast your communication is. For medical device companies, these delays are a real safety risk. And that is exactly why texting software for medical device companies becomes a saviour.

One text is all it takes to get the right information at your fingertips.

But here’s the catch: a basic texting software won’t do any good. What you need is a tool that can secure your data, be compliant with regulations, and is built to understand the fast-moving, high-stakes dynamics of the medical device industry.

So, if you are done dealing with scattered conversations and are finally ready to streamline, here are the top 10 texting software solutions for medical device companies to help you make the ideal choice for your business.

Key Features To Look For In Medical Device Companies’ Texting Software

When your equipment is saving lives, your mode of communication should function just as dynamically. The right texting software for a medical device company supports your team, your clients, and your patients with essential operations seamlessly. To keep up, here’s what your texting software for medical device companies should absolutely have: 

AI Capabilities

You can’t be everywhere at once, so when time is tight and teams are stretched, AI can step in to keep your conversations going and nothing is missed. HIPAA-compliant texting for medical device companies needs AI that can auto-respond to common queries, suggest quick replies, and route messages efficiently. SMS solution for medical device companies reduces manual effort and saves valuable time, especially when you are managing multiple contacts, urgent order updates, and time-sensitive support requests.

Instant Message Delivery with Read Receipts

In the medical device industry, your SMS solution for medical device companies should ensure messages are delivered instantly and that the recipient has read them. Be it sharing a delivery tracking update or a device maintenance alert, with the SMS solution for medical device companies, no more patient follow-up chaos. 

Automated Workflow Integration

Manually updating customers or field teams on every order update or pickup reminder is time-consuming and prone to errors. A good texting software for a medical device company should integrate seamlessly with your existing workflows to send these updates automatically, thus saving time and increasing accuracy.

Two-Way Messaging

Communication should go both ways in any service business. Your texting platform should allow two-way messaging capabilities, so if a distributor is confirming a pickup reminder or a healthcare provider is replying with a query about product education, using two-way messaging makes such exchanges smoother and faster. No need for email threads or call backlogs.

Reporting & Analytics Tools

Data-driven decisions are better decisions. Analytics give you insight into what is working and what is not working, from recognising peak hours for tech support communications to knowing how quickly teams respond to delivery tracking requests.  Look for a texting software for medical device companies that monitors open rates, response times, and patient engagement to help refine your communication strategy for a medical device company.

CRM and EHR Integrations

Your texting software should easily sync with the tools you already use. Integration with CRM and Electronic Health Records means all your medication reminders, support messages, or device onboarding texts are relevant, personalized, and in real-time.  This is the way you prevent errors and improve overall service quality.

Smart Scheduling and Reminders

Texting software with built-in text message scheduling functionality lets you plan and send messages at campaign time, like service maintenance alerts, product demo follow-ups, or a refill call. It keeps your customers in the loop and reduces no-shows or last-minute confusion without constant manual nudges.

Bulk Messaging Options

Have to notify your entire service network about a recall update or notify all clients in a region about a delay in shipment? Bulk messaging makes it easy to send timely updates to hundreds of contacts at a go. It is efficient, consistent, and critical during high-pressure situations and cuts down a ton of repetitive typing.

HIPAA Compliance and End-to-End Encryption

Customer privacy is non-negotiable for a medical device company. A trusted medical texting software should offer HIPAA-compliant communication with end-to-end encryption. This guarantees that whenever you are sending a medication reminder, device instructions, or claim details, the message is secure and legally sound.

Security & Compliance Requirements For Medical Device Companies’ Texting App

Medical device companies handle more than logistics. With sensitive information flying back and forth, there is no room for error in your texting software. The texting software for medical device companies should be secure, reliable, and built to comply with the regulations you have to work under all the time. Below are the security features and must-haves in compliance that any trustworthy texting software for a medical device company should tick off.

HIPAA-Compliant Messaging Standards

If your messages contain protected health information, such as medication reminders, insurance claim readiness updates, or product education, your texting software must comply with HIPAA regulations. This way, each text sent to patients, doctors, or distributors is taken responsibly. Without this, you risk not only data leaks but also legal troubles.

Data Encryption for Secure Communication

HIPAA-compliant texting for medical device companies involves sensitive information, from patient device onboarding details to shipping status alerts. Encryption keeps those texts from falling into the wrong hands. This implies that important data cannot be accessed by third parties, even if a phone is lost or a system is breached. Only the intended recipients can read the message with end-to-end encryption.

Audit Trails and Reporting for Compliance

You might need to show who sent what, and when, particularly during HIPAA audits or internal regulatory checks. Audit logs give you that paper trail. Whenever you need to show how a missed delivery was followed up or how a replacement alert was communicated, it is all there, when you need it. This is especially important for accountability.

Multi-Factor Authentication (MFA)

You may have field teams, customer service, and distributors who are accessing your messaging system from different locations. With Multi-factor authentication, even if someone knows your password, they still need another way to confirm themselves. This adds an extra lock on your texting software for medical device companies, so that only the right people have access to sensitive updates like device orders, insurance information, or service schedules.

Access Controls and Permissions

Not every person in the company needs to see every message. Your customer support team might handle tech troubleshooting, while operations might be dealing with delivery tracking and pickup reminders. An SMS solution for medical device companies lets you assign roles and restrict permissions so nothing is shared with the wrong team or person. 

Compliance with FDA Regulations for Medical Devices

As a manufacturer of a medical device, you are operating under FDA watch. That means your communications, even through texting, need to meet specific standards. Messages about product recalls, setup guidance, or even simple refill reminders should be logged, accurate, and secure. Your texting software for a medical device company should support this level of documentation, which helps you avoid any compliance headaches and keeps you on things that matter the most. 

Integrations Required For Medical Device Companies’ Texting Platform

The list below of integrations is what makes your texting software from a basic tool to a fully functional part of your medical device company’s workflow. They are a part of how your teams stay on schedule, how your data stays consistent, and your communication is sharp across channels, from internal updates to customer-facing alerts.

EHR (Electronic Health Records)

Connecting to Electronic Health Records means your texting platform will be able to pull patient or client-specific data directly out of medical records, allowing you to automate pill reminders, device setup instructions, or follow-ups without any re-input of data. Here are a few widely used EHR systems your texting software for a medical device company should integrate with:

• Athenahealth
• Epic 
• Cerner 

RCM (Revenue Cycle Management)

Integrating your SMS solution for medical device companies with RCM tools will enable you to automate notifications concerning insurance readiness, billing follow-ups, and pre-authorization alerts. It accelerates revenue cycles and ensures no important financial process is overlooked in the wake of poor communication. Below are the common RCM tools:

• Trumpia 
• ClickSend 

Marketing Automation

The mentioned integrations let you target your medical device users by prior interactions, type of product, or service history. What this means is that you can pass refill calls, product education content, or service reminders to the accurate audience at the right time, without having to do it manually every time.

• Mailchimp 
• Hubspot 

Clinical Trial Management Systems

Syncing with clinical trial systems enables automatic outreach to trial subjects, like flash messages for device pickups, shipping update notices, or tips on how to fix issues. It facilitates the participants to remain informed and interested as well as reduces the administrative burden of coordinators.

• Twilio

How Texting Software Helps Medical Device Companies

Delays can cost more than time in this industry. For this reason, texting software for medical device companies plays a significantly more important role than simply sending text messages. This is how SMS solution for medical device companies truly helps:

Higher Response Rates

HIPAA-compliant texting for medical device companies regularly finds higher open rates and response rates than emails or calls. No matter how you are sending, whether it is a pickup reminder, refill call, or confirmation that the device has been set up, messages are practically read instantly.

Reducing Support Load and Call Volumes

Not all the questions need a phone call. Auto replies and the use of two-way messaging will enable your support team to attend to more queries without being overwhelmed. From tech support, troubleshooting, to checking on the status of shipping, texting for a medical device company saves time for your team to do the more urgent tasks.

Improved Customer Engagement

Your customers, that is, hospitals, clinics, or patients, are eager for communication that matches their pace. Keeping them informed about product education, medication reminders, or maintenance alerts eliminates the need for back-and-forth communication.

Streamlined Order and Delivery Updates

Put an end to long email threads or missed calls. SMS solution for medical device companies helps make the logistics easier with real-time order updates and delivery tracking for all users. A straightforward tracking link makes it simple to monitor the order’s progress.

Simplified Refills and Medication Reminders

Medication reminders and automated refill calls help reduce the risk of missed doses or expired medicines. This is particularly crucial for devices or supplies that patients use daily.

Enhancing Insurance Claim Readiness

HIPAA-compliant texting for medical device companies makes it way more easier to securely send and receive information on insurance claim readiness. Without a lot of paperwork, patients or providers can upload documents, verify coverage steps, or receive notifications of missing information.

Timely Maintenance and Replacement Alerts

Every device requires maintenance in the long run. By providing proactive care that fosters customer trust and keeps your equipment operating securely and effectively, scheduled maintenance and replacement notifications help you do things beyond preventing expensive downtime.

Cost-Effective Communication

Compared to call centres or manual outreach, texting for a medical device company lowers the cost significantly and delivers higher efficiency. It reduces printing, admin time, and missed responses with a relevant, on-brand, and responsive approach across the board.

How To Choose the Right Texting Software For Medical Device Companies

Texting software for medical device companies plays a direct role in how clearly as well as quickly your teams communicate if they communicate internally with clients, vendors, and patients. The following points can help you evaluate the SMS solution for medical device companies that is worth your time and investment.

Assessing HIPAA Compliance and Security Features

Every day, medical information is sent via SMS, including insurance claim updates, refill calls, and device setup information. The SMS solution for medical device companies must meet HIPAA requirements and have robust encryption to protect every message. Without this, there is a real risk to your operations and your patients’ trust.

Integration with CRM and EHR Systems

Your teams are already using tools to manage records and client histories. The texting software should integrate with those systems effortlessly. It must pull accurate data for things without the need to manually enter or track information across platforms.

Scalability to Handle Growing Communication Needs

Message volumes for startups and major manufacturers differ. The texting software slows you down if it is unable to manage mass texting or lags when sending high-volume updates, such as order tracking messages or missed deliveries. Go for software that is capable of managing enterprise-level communication without any hiccups.

User-Friendly Interface and Support

The texting software for a medical device company should feel intuitive. There shouldn’t be a learning curve if your staff needs to respond to a support inquiry or send a brief reminder for pickup. Complicated dashboards, buried settings, or too many clicks often create unnecessary friction.

Customer Support and Technical Assistance

You need immediate assistance if a message doesn’t get through or if your integration isn’t syncing properly. Available support staff via webchat keeps the lines of communication open. Without it, minor technical problems could lead to a significant backlog across departments.

Advanced Features like Bulk Messaging and Reporting

It should be convenient to send out updates, such as maintenance reminders, tech troubleshooting instructions, or product education, to hundreds of people at once. Moreover, built-in reporting allows you to monitor which texts are read, clicked, or ignored, allowing you to modify your timing or communication strategy as necessary.

Automation Capabilities for Streamlining Operations

Refill reminders and onboarding texts should all be able to be scheduled and sent automatically by the texting software for a medical device company without requiring a human to press “send” each time. This way, you can save time and decrease human error.

Cost-Effectiveness

The value and the price ought to be equal. Some service providers charge extra for features like delivery tracking or additional users. Others may have monthly messaging limits. Verify the inclusions up front to avoid unpleasant surprises later. 

Vendor Reputation and Client Reviews

Examine third-party reviews where actual users evaluate the texting software before making any commitments. Consistent star ratings (4.0 and higher) are a good sign, but as the customer reviews provide you with upfront insights, keep an eye out for recurring pros and any red flags.

Top 10 Texting Services For Medical Device Companies

1. Emitrr
2. QliqSOFT
3. Qwil Messenger
4. Falkon SMS
5. Notifyre
6. Updox
7. TextMagic
8. Textline
9. Klara
10. Luma Health

1. Emitrr : Best Texting Competitor

What is Emitrr?

Emitrr is an AI-powered texting software for medical device companies. It helps streamline communication with healthcare providers, hospital procurement teams, vendors, and internal departments. This texting software for medical device companies makes certain that all your communication is secure, efficient, and HIPAA compliant. With built-in AI automation, it can instantly respond to all your routine queries, freeing up your team to focus on more complex requests. It also helps automate appointment reminders for demos, follow-ups on supply orders, and onboarding support for new clients or healthcare partners.

Turning on secure messaging on Emitrr is easy: simply toggle it on in the message box. Once enabled, chats are end-to-end encrypted. The recipient verifies their identity with a mobile number and OTP so that sensitive communication, like device specifications, hospital account details, or service logs, remains protected at all times.

Check out this video on how to start secure messaging on Emitrr:

Key Features of Emitrr:

• AI-powered text assistant
• Engage in secure conversations with patients through secure text messaging 
• Send HIPAA-compliant SMS reminders and confirmations 
• Allow patients to schedule their appointments through online appointment scheduling 
• Manage access control, location access, and interoperability
• Set up real-time alerts and manage message lifespan
• Assign conversations to team members and add notes 
• Integrate with 500+ EHRs to streamline workflows 
• Schedule important messages for later 
• Launch SMS marketing campaigns 

Pros of Emitrr:

• HIPAA and TCPA-compliant 
• Easy to set up and use 
• Ample integration options 
• Cost-effective
• Excellent customer service

Cons of Emitrr:

• More robust texting capabilities are coming soon!

Pricing of Emitrr:

Emitrr’s pricing starts at $42 per month for 500 message credits, with flexible plans that scale based on your messaging volume. You only pay for what you use, making it a cost-effective option for medical device companies with varying communication needs.

Here’s a detailed breakdown of the Emitrr texting pricing plans: 

Number of message credits	Standard	Pro	Enterprise
500	$42 per month	$45 per month	Contact Sales for a customized quote.
1000	$68 per month	$73 per month
2000	$110 per month	$118 per month
3000	$138 per month	$148 per month
5000	$210 per month	$225 per month
7500	$315 per month	$337 per month
10000	$420 per month	$450 per month
15000	$486 per month	$522 per month
20000	$540 per month	$580 per month
30000	$741 per month	$796 per month
40000	$876 per month	$941 per month
50000	$1011 per month	$1086 per month
100000	$1820 per month	$1960 per month

Emitrr Integrations

This SMS solution for medical device companies seamlessly integrates with over 1000 CRM/EMR/PMS/Scheduling Platforms, including:

• Hubspot
• Zapier
• Freshdesk
• Mailchimp
• Salesforce
• Dolphin
• HousecallPro
• Dentrix
• Opendental
• Denticon
• eClinicalWorks
• And more…

Emitrr Ratings and Customer Reviews:

Emitrr is rated 4.7 on G2 and 4.8 on Capterra, and here’s what customers are saying about the platform:

Emitrr Support Channels:

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

2. QliqSOFT

What is QliqSOFT?

QliqSOFT is a healthcare technology platform that delivers secure, HIPAA-compliant communication, making it ideal for medical device companies. This HIPAA-compliant text Messaging App helps streamline communication while protecting your customer data. Let’s have a quick look at this secure messaging app for medical device companies:

Key Features of QliqSOFT:

• This secure messaging app for medical device companies offers secure, HIPAA-compliant messaging
• Automated communication with providers and patients
• EHR and system integration
• Appointment reminders and care coordination

Pros of QliqSOFT:

• This texting software for medical device companies offers strong data security
• Multi-channel communication

Cons of QliqSOFT:

• Incessant alert notifications
• Steep learning curve for new users

Pricing of QliqSOFT:

• You have to contact the support team for a custom pricing quote to know the pricing of this HIPAA-compliant text messaging app.

QliqSOFT Integrations

• Epic
• Cerner
• eClinicalWorks
• Salesforce
• RightFax
• CareSignal
• Blockit
• Suki
• Cloudbreak

QliqSOFT Ratings and Customer Reviews:

QliqSOFT is rated 4.6 on G2, and here’s what customers are saying about the platform:

QliqSoFT Support Channels:

• Email

3. Qwil Messenger

What is Qwil Messenger?

Qwil Messenger is a HIPAA-compliant texting for medical device companies, designed for compliant and professional communication. For medical device companies, this secure messaging app for medical device companies offers a safe way to connect, whether for sharing documents, coordinating services, or managing sensitive conversations. Here are other details about this HIPAA-compliant text messaging app:

Key Features of Qwil Messenger:

• Bulk messaging to clients and teams
• Real-time chat and file sharing
• Activity tracking for communication visibility
• Third-party integrations
• This HIPAA-compliant text messaging app offers two-factor authentication for secure access

Pros of Qwil Messenger:

• All-in-one communication tool
• Simple, user-friendly interface

Cons of Qwil Messenger:

• Limited customization options
• Lacks advanced automation features

Pricing of Qwil Messenger:

• You have to contact Qwil Messenger support team for a custom pricing quote.

Qwil Messenger Integrations

• Active Directory
• Salesforce Connector
• Zapier
• Microsoft Dynamics
• Qwil SDK

Qwil Messenger Ratings and Customer Reviews:

Qwil Messenger is rated 5.0 on G2 and 4.7 on Capterra, and here’s what customers are saying about the platform:

Qwil Messenger Support Channels:

• ​​Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Chat

4. Falkon SMS

What is Falkon SMS?

Falkon SMS is a cloud-based business texting platform ideal for medical device companies. It allows you to send and receive text messages using your existing landline, VoIP, or Microsoft Teams number without changing your current hardware setup.  Let’s have a look at the pros, cons, and features of this secure messaging app for medical device companies:

Key Features of Falkon SMS:

• Mass texting for announcements or alerts
• Two-way messaging 
• This secure texting apps for healthcare offer ca ontact management feature to organize recipient lists
• Message scheduling
• Auto-responses for instant engagement

Pros of Falkon SMS:

• Easy to use
• Improves customer and partner interaction

Cons of Falkon SMS:

• Can get expensive
• No read receipt tracking

Pricing of Falkon SMS:

• Falkon SMS pricing starts at $39.99 per month for the Basic plan, with additional features available in higher-tier plans.

Falkon SMS Integrations

• Slack
• Cisco Webex
• Clio
• Microsoft Teams
• HubSpot
• Chrome Extension

Falkon SMS Ratings and Customer Reviews:

Falkon SMS is rated 5.0 on G2 and 5.0 on Capterra, and here’s what customers are saying about the platform:

Falkon SMS Support Channels:

• Email/Help Desk
• Phone Support

5. Notifyre

What is Notifyre?

Notifyre is a HIPAA-compliant SMS and fax platform that helps medical device companies simplify their communication workflows. Whether you are sending urgent service alerts, product updates, or appointment confirmations, this HIPAA-compliant texting for medical device companies enables secure messaging through its web platform, email, mobile app, or easy-to-integrate API. Here are other details about this secure texting app for healthcare:

Key Features of Notifyre:

• Two-way SMS communication
• Mass texting for alerts and updates
• Campaign scheduling
• Communication management dashboard
• Reporting and analytics

Pros of Notifyre:

• Simple and efficient SMS service
• Supports multiple users

Cons of Notifyre:

• Limited to SMS and fax only
• Requires a minimum account balance to maintain usage

Notifyre Integrations

• Zapier
• Microsoft Teams
• WooCommerce
• Sendy (via SendyScale
• SalesBlink
• Tarvent

Pricing of Notifyre:

• Pricing for this HIPAA-compliant texting platform starts at $0.02 per SMS on a pay-as-you-go model (only pay for what you use).

Notifyre Ratings and Customer Reviews:

Notifyre is rated 4.8 on Capterra, and here’s what customers are saying about the platform:

Notifyre Support Channels:

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• Chat

6. Updox

What is Updox?

Updox is a communication and engagement platform built specifically for healthcare organizations. For medical device companies, this HIPAA-compliant texting platform can help streamline coordination with clinics, manage patient interactions, and securely share information. Here are other details about this HIPAA-compliant texting platform:

Key Features of Updox:

• HIPAA-compliant texting for medical device companies, and patient communication
• Broadcast messaging for appointment reminders or updates
• HIPAA-compliant video chat and secure document sharing
• Unified inbox to manage all conversations in one place
• This HIPAA-compliant texting platform offers integration with EHR systems
• Task management and internal messaging tools

Pros of Updox:

• Easy EHR integration
• Centralized communication

Cons of Updox:

• Expensive for smaller practices
• Interface can feel a bit outdated

Pricing of Updox:

Updox pricing starts at $49 per month for the basic plan, with additional costs depending on the features and number of users required.

Updox Integrations

• Allscripts
• Amazing Charts
• Aprima
• Athenahealth
• Cerner
• CharmHealth
• ClinicMind
• CompuGroup Medical (CGM)
• DocuTAP
• DrChrono

Updox Ratings and Customer Reviews:

Updox is rated 4.1 on G2 and 4.4 on Capterra, and here’s what customers are saying about the platform:

Support Channels of Updox:

• Live Chat
• Phone
• Email
• Knowledge Base

7. TextMagic

What is TextMagic?

TextMagic is a business text messaging platform that particularly helps to streamline communication for medical device companies that need to share timely, secure, and sensitive information with healthcare professionals, distributors, and internal teams. Here are other aspects of this HIPAA secure messaging:

Key Features of TextMagic:

• Send secure two-way text messages to recipients 
• Use SMS templates to save time 
• Launch SMS marketing campaigns 
• With this HIPAA secure messaging you can send group texts and mass texts
• 2FA and encrypted text messaging 
• Assign conversations to team members

Pros of TextMagic:

• This texting software for medical device companies has intuitive interface 
• Easy to import contacts 

Cons of TextMagic:

• Expensive product 
• Issues with message delivery 

Pricing of TextMagic:

This HIPAA secure messaging platform operates on a pay-as-you-go model. Textmagic pricing starts at $0.04 per message, which can add up depending on the volume and frequency of texts sent. 

TextMagic Integrations

• Zapier
• Integrately
• Bitrix24
• Relevance AI
• Pipedream

Textmagic Ratings and Customer Reviews:

TextMagic is rated 4.3 on G2 and 4.6 on Capterra, and here’s what customers are saying about the platform:

Textmagic Support Channels:

• Phone support 
• Email 
• Chat 
• FAQs

8. Textline

What is Textline?

Textline is a secure messaging service for medical device companies that offers functionalities for effective process automation, customer engagement, and team collaboration. Here are other aspects about this secure messaging app for medical device companies:

Key Features of Textline:

• Secure Two-way text messaging with recipients 
• Integrate with CRMs to streamline workflows 
• Schedule text messages for a later date 
• Set up autoresponders 
• With this HIPAA secure messaging you can use SMS templates to send messages 

Pros of Textline:

• Easy to set up and use 
• Seamless integration 

Cons of Textline:

• Clunky mobile version 
• Limited automations 

Pricing of Textline:

Textline’s pricing starts at $59 per month, making it a suitable option for businesses looking for a dedicated and professional texting platform with team collaboration features.

Textline Integrations

• Talkdesk
• Zendesk Support
• Salesforce
• Pipedrive
• HubSpot
• Help Scout
• Make (no-code app connector)
• Vonage (VoIP numbers)

Textline Ratings and Customer Reviews:

This HIPAA secure messaging app is rated 4.6 on G2 and 4.9 on Capterra, and here’s what customers are saying about the platform:

Textline Support Channels:

• Email 
• Knowledge base 
• Chat 

9. Klara

What is Klara?

Klara is a patient engagement platform that focuses on reshaping medical device companies’ interactions. With Klara, you can either send standard texts or encrypted texts. You can utilize Klara as a private texting app for secure messaging. For encrypted messages, a link directing customers to Klara will be sent. This will help you stay HIPAA-compliant and keep patient information protected. Let’s have a quick look at this secure messaging app for medical device companies:

Key Features of Klara:

• Two-way secure interaction between the customers and the provider 
• Integrate with EHRs to optimize workflows 
• This secure messaging app for medical device companies can automate existing touchpoints to improve client outcomes
• Send appointment reminders and confirmations 
• Allow patients to schedule their appointments 
• Personalize messages at scale 

Pros of Klara:

• Easy to use 
• Good support 

Cons of Klara:

• Issues with integrations 
• Relatively expensive product 

Pricing of Klara:

• You have to contact support team for Klara’s pricing.

Klara Integrations

• NextGen Healthcare
• Practice Fusion
• EpicCare (Epic Systems)
• ModMed (Modernizing Medicine)
• AthenaClinicals (Athenahealth)
• Care Director (Altera Digital Health)
• Oracle Health Ambulatory EHR
• Greenway Health
• AdvancedMD
• eClinicalWorks
• Nextech

Klara Ratings and Customer Reviews:

This HIPAA-compliant text messaging app is rated 4.5 on G2 and 4.6 on Capterra, and here’s what customers are saying about the platform:

Klara Support Channels:

• Email
• Phone
• Knowledge base 
• FAQs 

10. Luma Health

What is Luma Health?

Luma Health is a HIPAA-compliant text messaging app that caters to medical device companies, health systems, health centers, and clinics; with the aim to constantly improve processes and workflows. It is also one of the most secure chat app in the market. Here are ither details abou this texting software for medical device companies:

Key Features of Luma Health:

• Communicate with patients in real-time using secure messaging 
• Send broadcast text messages to make announcements 
• Converse in 20+ languages 
• Send feedback requests to patients
• Securely engage in web-to-text chat 
• Integrate with EHRs to streamline workflows 

Pros of Luma Health:

• This texting software for medical device companies has user-friendly interface 
• Easy customization of messages 

Cons of Luma Health:

• Inadequate customer service
• Limited integrations 

Pricing of Luma Health:

• You have to contact the support team of this HIPAA-compliant text messaging app for a custom pricing quote.

Luma Health Integrations

• MEDITECH Expanse (FHIR-enabled)
• Oracle Health / Oracle Cloud
• Salucro (payments)
• Epic
• NextGen
• eClinicalWorks
• Athenahealth
• Veradigm
• Greenway Health
• Nextech

Luma Health Ratings and Customer Reviews:

Luma Health is rated 4.8 on G2 and 4.7 on Capterra, and here’s what customers are saying about the platform:

Luma Health Support Channels:

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

Why Emitrr Is The Best Medical Device Companies’ Texting Software

Managing devices, dealing with clients, updating vendors, and keeping internal teams aligned, there is no shortage of communication happening daily at a medical device company. 

Emitrr is designed to handle exactly that. But the real question is what sets it apart? More than a messaging tool, Emitrr is smart, secure, and scalable texting software for medical device companies that fits seamlessly into your daily workflows. It fills the gap where traditional communication methods fall short, offering an advanced alternative to texting vs. calling dilemmas while also giving you the flexibility of VoIP with texting in one unified space. It is equally as useful for startups looking for a simple texting service for small businesses as it is for larger teams that need system-wide collaboration. 

Let us look at the key features that make Emitrr the preferred texting platform across this industry.

Intelligent AI-Powered Messaging

Emitrr, the best texting software for medical device companies, leverages AI to automate real-time responses, smart routing, and follow-ups. With its AI SMS chatbot, you can save up your staff’s time without compromising on responsiveness by addressing common FAQs, offering basic tech support, and guiding patients or internal teams through setup instructions. Even after business hours, communication can be smoothly maintained by AI for texting capabilities.

AI SMS Agent

Sarah, Emitrr’s intelligent SMS agent, handles appointment bookings, rescheduling, lead capture, reminders, and two-way conversations, entirely over text. She’s designed to work across industries and time zones, so your business is responsive, even when your team isn’t available.

Oh, and if you are wondering what that looks like, meet Sarah, Emitrr’s AI agent that makes texting effortless for you:

User-friendly Dashboard

Your teams can access chats, alerts, order updates and more in one location with Emitrr’s user-friendly dashboard. Even as a messaging service for small businesses, the layout is apparent enough for non-technical staff to learn quickly.

All Communication in One Unified Platform

VoIP with SMS, voicemail, texting, and calls are all interwoven into one unified platform. This prevents you from switching between platforms or losing track of a chat. By bringing everything together in one location, Emitrr makes things easy for businesses that are balancing texting and calling.

Secure HIPAA-Compliant Texting For Medical Device Companies

Data security is the cornerstone of any texting software for medical device company. With Emitrr’s secure messaging for healthcare that complies with HIPAA regulations, you may communicate about appointments, device updates, or insurance claims without the fear of security breaches.

Never Miss a Lead with Missed Call to Text

Missed a call? Don’t worry, Emitrr converts it into text automatically. This automated texting service is ideal for order inquiries, shipping updates, or scheduling service visits.

Insightful Reporting and Analytics

You can not improve what you cannot track. Emitrr shows your message performance, engagement trends, and response timelines. The data is available for keeping tabs on maintenance alerts or assessing the efficacy of device delivery.

Scalable for Teams of Any Size

A little clinic or a popular brand? Emitrr adapts easily as you scale. Because of this adaptability, it is the perfect mass texting solution for staff members, support groups, or product experts spread across several places.

Affordable and Transparent Pricing

No ambiguous packages or hidden fees. You pay for what you use. It is great for growing teams seeking robust capabilities without going over budget.

Reliable Support When You Need It

Things go wrong. That’s life. However, Emitrr’s 24/7 support never leaves you hanging; you can always find assistance whenever needed. Whether it’s a dashboard question or help with integrations, Emitrr offers quick resolution through real-time chat, helpful resources, and a team that is all ears to you.

FAQs

Conclusion

Not only can the right texting software for a medical device company enhance communication, but it also becomes an integral part of your daily operations. It helps your team, fosters client trust, and makes every message timely and transparent with features like automated updates and safe, HIPAA-compliant messaging. Emitrr does all this and more, with a platform built to meet the demands of healthcare communication. 

Schedule a demo with Emitrr and experience how smart, simple, and secure texting can be!