10 VoIP Software for Nurses: Features, Pricing & more 

Introduction

In modern healthcare, communication is everything. A delayed message, a missed call, or an inefficient phone system can make the difference between timely intervention and medical complications. As frontline caregivers, nurses are constantly navigating a high-pressure environment where seamless communication is not just helpful—it’s vital.

Traditional landlines, which have long been the backbone of hospital communication, are now outdated. They are rigid, costly, and lack integration with digital tools like EHR (Electronic Health Records) or nurse call systems. In contrast, VoIP (Voice over Internet Protocol) software provides a faster, more flexible, and affordable alternative.

According to a 2024 report by HealthTech Magazine, 67% of U.S. hospitals have either fully transitioned or are transitioning to VoIP-based communication systems to improve clinical workflows and reduce communication breakdowns among staff.

This blog explores how VoIP is revolutionizing healthcare—particularly nursing—with a deep dive into the top 10 VoIP providers tailored for nurses, their features, benefits, comparison, and a case for why Emitrr leads the pack.

Overview of a VoIP Provider for Nurses

Users can use the internet to make video calls and send messages through a VoIP provider instead of using old landlines. But what makes a VoIP system truly good for nurses?

Picture a nurse caught in an emergency. She needs to call a doctor fast. No running to a desk phone, and no waiting in line. She uses a mobile device with VoIP. In a few seconds, she is directly talking or videoing. Talk about real-time help when it matters most.

And just like that, one more reason why hospitals are switching to VoIP systems. Now let’s check out more advantages: 

Lower Infrastructure Costs

No messy wiring, expensive landline phones, and everything on the internet. For this reason, hospitals save money on installation, maintenance, and the costs of long-distance calls.

All-In-One Communication

VoIP allows nurses to make calls, send text messages, and hold video meetings directly from one platform. There is no switching between apps or devices. It is quick and smooth.

Intelligent Call Tracking & Analytics

VoIP keeps track of the details of every call. That way, nurse managers can hold apps accountable for call lengths, time taken to answer, or even if patients had to be put on hold. These data can increase the quality of service and the team’s reputation.

Perfect for Telehealth & Professional Homeworking

Nurses working at home or from remote clinics can use VoIP to connect with doctors and patients. It can be used for telemedicine, after-hours consultations, and virtual nursing.

Mobile Access

VoIP can be used on phones, tablets, laptops, and computers. Nurses are not tied to desk phones. They can stay in touch while walking through patient rooms or departments.

Internal Communication becomes easier

Need to call the pharmacy, lab, or surgery team, and VoIP makes it easy. Now, nurses can contact any department without long-standing wait music.

Quick-Shifting

VoIP lets the nurses of different shifts talk to each other. Leave a voice message or note, so that critical patient information will never be missed.

Alerting Communication

Critical moments require speed. VoIP systems can be programmed with an emergency button for internal calls, creating an instant alert for the respective teams.

Call Recording for Training

Specific VoIP systems allow hospitals to record calls (with consent) for training purposes. For example, a new nurse might understand how to handle difficult situations better by listening to a recorded call.

Automatic-Attendants & Call Routing

Nurses no longer manually direct calls. Phone calls can now be directed using voice-mail systems where auto attendants direct callers to the right person, eliminating time wastage and confusion.

In selecting a VoIP system for nurses, beyond call functionality, there are areas of workflow streamlining, patient care improvement, and keeping nurses connected in a fast-paced environment. The right features will distinguish between good communication and unnecessary delays.

Features To Look For In a Nurse VOIP Provider

Here are 10 features that make or break a nursing VoIP solution and why each feature matters:

HIPAA Compliance

Why it matters: A nurse works with private patient information nonstop; their communication tool, be it a call, video chat, or message, must be fully secure and HIPAA-compliant.

What to look for:

• End-to-end encryption
• Secure user authentication
• A signed Business Associate Agreement (BAA) from the VoIP provider
• Secure data storage and access controls

This ensures all communications meet legal privacy standards and patient data is protected.

Mobile Accessibility

Why it matters: Nurses rarely sit at desks. They move about, are busy checking their patients, coordinating their care, and responding to emergencies. A VoIP system allows them to be in touch wherever they go.

What to look for:

• High-quality mobile apps for Android and iOS
• Push notifications for messages and calls
• Easy-to-use interfaces on smartphones, tablets, and wearables
• Offline modes or auto-sync for poor Wi-Fi areas

This keeps nurses reachable and responsive, even on the go.

Integration with Healthcare Systems

Why it matters: Shuttling through multiple apps wastes time and can lead to mistakes. Integration with the hospital systems makes the experience seamless.

What to look for:

• EHR integrations (Epic, Cerner, Athenahealth, etc.)
• Syncing with nurse call systems 
• Compatibility with telehealth tools 
• Integration with staff scheduling systems 

Now, nurses can view patient data, communicate with care teams, and manage tasks without bouncing between systems.

Scalability

Why it matters: Hospitals and clinics grow. Your VoIP system should grow with you, without the expensive price of an upgrade or downtime.

What to look for:

• Easy onboarding of new users or departments
• Support for multiple locations
• No gears being put to the grind, even when call volume increases
• Pricing structure based on team size

This indeed keeps your setup future-proof.

Call Routing and Management

Why it matters: Nurses can’t afford to waste time figuring out who should take a call. Innovative call routing features help direct calls quickly and accurately.

What to look for:

• Auto-attending menus to guide callers
• Intelligent call routing based on roles or schedules
• Call forwarding to the right team or department
• Voicemail management and transcription

This keeps calls organised, reduces missed or misrouted calls, and makes workflows more efficient.

Video and Chatting

Why it matters: Sometimes, another phone call is not enough. Nurses may need to meet on video with physicians, patients, or family. Secure internal messaging saves time.

What to look for:

• HD video quality, low latency
• HIPAA-compliant video chat tools
• Group messaging for updates
• Chat with image or file-sharing capabilities (e.g., prescriptions or x-rays)

This supports real-time collaboration, remote consults, and virtual care.

Voicemail-to-Text

Why it matters: Nurses may not always be able to listen to voicemail messages because they are busy. By transcribing voicemail into text, they can read their messages in silence and respond sooner.

What you should consider: 

• Perfect transcription of spoken language into text
• Previews of messages provided through SMS or e-mail
• Searchability of voicemails is done.

This is an excellent time-saver during busy shifts or overnight hours.

Smart Call Queueing

Why is this important: Call volume spikes during shift changes or peak hours. Smart call queuing is beneficial in avoiding the burden on a nurse or even a department.

What to look out for:

• Customisable queues for calls
• Load balancing among all teammates
• Notifications for an estimated wait time
• Real-time queue performance reporting

Both nurses and patients end up having fast response times with minimal frustrations.

Role-Based Access Control

Why it matters: Not everyone in an organisation needs access to everything. Role-based access restricts the communication tools’ focus, safety, and ease of use.

What to look for:

• Admin dashboards for managing permissions
• Defined access levels for nurses, doctors, admin, IT, etc.
• Audit logs showing who accessed what

This boosts security and makes the system easy to navigate for every role.

Automated Reminders and Alerts

Why it matters: To follow up with patients for appointments, prescription refills, or aftercare takes hours. This could be done automatically by VoIP. 

What to look for:

• Automated SMS or voice reminders
• Scheduled follow-up calls or check-ins
• Customisable scripts for common alerts
• Reporting to track which patients have confirmed

This leads to fewer missed appointments, better continuity of care, and valuable time saved for nurses.

If your team works with VoIP, that phone is a lifeline to modern nursing. The correct features of a VoIP phone system will lessen response time, relieve workloads, reduce mistakes, and promote patient care. 

So, before choosing a provider, create a checklist based on the above features. Consider what your nurses truly want: mobility, speed, clarity, security, and ease of use, and the setting will be ripe for transformation of communication in the healthcare sector. 

Watch this video to learn the Pros and Cons of VoIP in minutes! 

Security & Compliance Requirements for Nurses: VOIP Provider

Security breaches in healthcare can produce disastrous consequences, ranging from legal penalties and loss of trust to the most important, but often neglected, area, which is compromised patient care. As much delicate patient information surrounds nurses, every communication platform they may want to choose should have the security and compliance necessary.

In the U.S., comprehensive directions have been laid under the Health Insurance Portability and Accountability Act to protect patients’ information. Hence, VoIP systems established in hospitals, clinics, or home healthcare systems must comply with these rules so that every conversation, message, and record is flawless.

However, the following is just the beginning of HIPAA compliance. A VoIP provider should also include the following for effectively securing the information shared by nurses:

Data Encryption (At Rest and In Transit)

Encryption affords protection to data whether in transit or at rest. Encryption shall be applied to all voice calls, messages, and video interactions at rest and during transit. This renders interception and potential misuse of patient data by hackers nearly impossible. 

Audit Trails

System-generated audit trails consisting of access attempts, communications, call details, and file-sharing shall be in place. Such measures will assist in identifying unauthorized access, tracking unusual activities, and instilling a culture of accountability within the organization.

Geofencing & IP Restrictions

To help prevent unauthorized access, the VoIP solution should allow healthcare organizations to set geofencing protocols (restricting access based on geographic location) and allow log-on access only from approved IP addresses or recognized devices.

Routine Vulnerability Testing

A reliable VoIP provider should subject its system to repeated penetration testing at regular intervals. Penetration testing, security updates, and bug fixes ensure the system remains resilient against new hacking threats.

Incident Response Plan

No system is immune to breaches. A strong incident response plan would ensure a quick reaction should any violation or suspicious activity happen. A provider should assist in data recovery, forensics, and stakeholder communication.

Business Associate Agreement (BAA)

Any VoIP vendor that comes into contact with protected health information (PHI) would then need to sign a BAA. This legal instrument binds the vendor to adopt HIPAA-compliant measures regarding collecting and processing information and similar obligations regarding data protection.

Third-party Security Audits

To validate compliance, the service provider must perform third-party auditing regularly. Thus, to ensure transparency, it also needs fresh confirmation to ensure its protocols are up-to-date with industry standards.

Showing concern for these security features would ensure that communication systems used by nurses and healthcare organizations are efficient, safe, and legally compliant, protecting patient privacy and organizational integrity.

Integrations Required for Nurses’ VoIP Provider

In a busy environment like a hospital, communication must happen instantly, seamlessly, and networked. Nurses communicate with several departments, tools, and platforms throughout the day. A VoIP system that integrates with the existing hospital ecosystem can help remove delays and reduce manual work, allowing nurses to improve their focus on patient care rather than toggling between apps.

So, let’s go ahead and explore how these powerful integrations work in real-time:

EHR Systems (e.g. Epic, Cerner)

A top priority for nurses is to get easy-to-access patient records. VoIP-EHR integration allows nurses to see patient charts while in the VoIP dashboard without leaving the dashboard during a call about lab notes or medication lists, saving time, decreasing chances for error, and providing a better opportunity for clinical decisions to be made on the spot.

Lab and Diagnostic Tools

Want to check if a patient’s blood result is ready? VoIP integration with laboratories enables the immediate verification of the status of test results while on the line with a doctor or laboratory technician. A real-time view avoids the back-and-forth calls or waiting for email responses. 

Pager Integration

Sure, but the modern VoIP platform can easily integrate with the existing pager system or replace it entirely. The nurse can receive every alert and notification on the Being VoIP application, whether using a desktop, tablet, or mobile phone—all in one place.

Management of Inventory and Pharmacy Systems

Now, if a nurse observes that a particular medication is almost running low, the nurse will not have to walk to or send a request by hand to the pharmacy; instead, they can use the VoIP interface to send a direct message to the pharmacy to check inventory levels through an integrated panel. This brings faster medication delivery and better coordination. 

AI-Powered Chatbots & Virtual Assistants

One of the current ways around Smart VoIP systems also has a feature that allows running AI-based chatbots that assist in non-urgent matters such as managing Frequently Asked Questions, triaging patient calls, or pointing queries to the best department. This feature puts less energy on the nurses, thus saving time for patient-directed care.

Putting VoIP systems together with such necessary items eliminates “communication silos” currently in hospitals, where gaps exist across departments and systems to cause much confusion, repeated work, and even missed updates. Such an approach does enhance the communication flow while increasing clinical accuracy, operational efficiency, and nurse satisfaction. 

In short, the right VoIP integrations turn your phone system into a smart command center, giving nurses the data, tools, and access they need, exactly when they need it. 

How To Choose the Right VOIP Provider For Nurses

Beyond budget and features, nurses and other healthcare professionals seek VoIP systems that integrate into their work, allow rapid messaging, and never fail in emergencies.

Here are the top things to consider regarding choosing the best VoIP for your nursing team:

Nurse-Centric Onboarding and Training

User-friendliness matters in any system because it’s down to its users. Nurses don’t have time to waste with a confusing system.

Locate a provider that offers:

• Tailored, accessible training sessions 
• Guides and videos directed to clinical staff
• Quick onboarding so that teams can use it without delay

The easier the training and adaptation are, the faster and smoother care delivery is without being slowed by your staff. 

Maximum Uptime and Service Guarantees

Always worked in communication for nurses. 

Select a provider with a promise of at least 99.99% uptime backed by an explicit service level agreement, including possible alerts in case of service breakdown. 

Even one hour of downtime in a hospital can have serious consequences.

Customization for Departments

Not every department in a hospital works alike. VoIP software should have customizable features such as call flows, dashboard views, auto-responses, and alerts so that every ICU, maternity ward, or emergency department has a unique setup suited to listening and workflow.

Clear Voice and Strong Audio Quality

There are constant, inevitable noises in hospitals, and calls must be good enough and clear without any drops or static. 

Check if VoIP is offering the following: 

• HD voice quality, 
• Noise cancellation, and 
• echo reduction. 

This will ensure that nurses can communicate even in high-pressure and noisy settings.

Backup and Disaster Recovery

Power or internet outages shouldn’t disrupt communication. 

Providers should be able to provide: 

• Offline call forwarding
• Mobile access for any VoIP calls in case Wi-Fi is lost;
• Plans to keep all critical communication working during the outage. 

This way, nurses can stay connected no matter what. 

Integration with Clinical Tools

VoIP should work with the tools that nurses already use. 

Make sure it connects with: 

• EHR systems (like Epic or Cerner), 
• Nurse call systems, 
• Lab and pharmacy software;

This saves time and prevents app switching during the shift.

Real-World Results and Reviews

Don’t believe only in marketing materials. 

Ask for: 

• Case studies should be provided from comparable hospitals
• Testimonials from the nurses and clinical managers.
• References from current clients.

 This gives you confidence that the system works in real hospital settings. 

Reporting and Analysis

Data helps the manager understand the call performance. 

Look for:

• Reports about the call volumes, wait times, and response speeds.
• Dashboards by user, shift, or department.
• Alerts of missed calls or delays. 

These tools improve team coordination and identify areas for improvement.

Device and Location Flexibility

Nurses transit from one bed to another ward, or another building. 

Go for a VoIP system that works on any of the following: 

• Smartphones
• Tablets 
• Desktops 
• Wearables (if applicable) 

Remember that the setup for multiple locations should not be complicated. 

Total Security and HIPAA Compliance

Patient data protection is a legal and ethical concern. 

The VoIP provider should include: 

• End-to-end encryption
• HIPAA compliance, along with a signed Business Associate Agreement (BAA)
• Access controls and secure login methods
• Regular third-party security audits

When it comes to the security of patient privacy, never compromise.

In short, VoIP provider selection for nurses is determined not just by IT but also by clinical considerations of care delivery, team collaboration, and safety of patient data. 

Evaluation of providers against the points mentioned above will ensure smooth implementation and long-term sustainability, beyond the price and feature comparison. The right one would empower nurses and reduce stress; most importantly, it would benefit patient outcomes. 

Use Case of VoIP Software for Nurses

Here are just a few examples of how voice-over-Internet protocol is crucial in nursing:

Home Health Nursing

Nurses provide multitudes of daily visits to patients at home. VoIP allows interaction with the care team while on the road, secure mobile access to digital patient charts, and even remote video consultations with doctors.

Long-Term Care Facilities

While at the nursing home or rehabilitation facility, nurses use VoIP to coordinate with physical therapists, family members, and attending physicians without leaving the patient.

Vaccination Clinics

Mobile VoIP systems are used for temporary pop-up clinics or vaccination drives for patient registration, supply coordination, and emergency response.

After-Hours Support

Night-shift nurses can use VoIP apps to communicate with on-call doctors or specialists, bypassing old messaging systems.

Top VOIP Providers For Nurses

1. Emitrr
2. RingRX
3. RingCentral
4. 8×8
5. Vonage
6. Dialpad
7. Nextiva
8. Zoom Phone
9. CallHippo
10. Weave

1. Emitrr : Best VoIP Competitor

Emitrr has developed an exceptional omnichannel communication platform that empowers businesses texting, calling, and email features, thus making it a formidable competitor to OpenPhone. It offers a highly effective VoIP service fully integrated with text engagement, thus making it the new customer engagement era. 

Emitrr VoIP Features

• Unlimited Calling with Crystal-clear Quality: Enjoy high-definition audio quality for seamless calls, whether connecting with customers or your internal team.
  
• Easy Integration with CRM and Tools: Simplify your workflow by integrating Emitrr’s VoIP service with popular CRM tools and other business applications.
  
• Smart Call Routing and Auto-Attendant: Automatically route incoming calls based on the caller’s selection, ensuring that customers are always directed to the correct department or team member.
  
• Mobile and Desktop VoIP Apps: Use Emitrr’s cloud-based phone service from any desktop or mobile device without being tied to a traditional phone system.
  
• Set Up Call Trees: Easily create structured call flows to guide your customers to the correct department or individual.
  
• Create Call Groups with Multiple Extensions: Route incoming calls to a team of employees with shared extensions to handle customer inquiries efficiently.
  
• Custom Call Routing for Each Call Queue Group: Set specific rules for call handling based on the priority and availability of the group.
  
• VoIP Functionality for Business and Off-Hours: Customize how calls are handled during and after business hours, offering flexibility for your business’s needs.
  
• Call Forwarding Rules for Users/Extensions: Designate forwarding rules to ensure calls are always answered, even if the assigned employee or team member is unavailable.
  
• Add New Numbers, Teams, or Locations Easily: Quickly scale your VoIP system by adding new numbers, teams, or office locations as your business grows.
  
• Call Recording Settings: Enable or turn off call recording to meet your business needs for quality assurance or compliance purposes.
  
• Advanced Analytics for Performance Improvement: Track average handling time, missed calls, and response times to refine your team’s performance.
  
• Mobile and Desktop Accessibility: Enjoy the flexibility to handle VoIP calls through the Emitrr app on your mobile device or desktop, providing maximum convenience for your team.

Emitrr VoIP Pros

• Crystal-clear Call Quality: Ensure high-quality call communication, enhancing your customer experience.
  
• Simple, User-friendly Interface: Emitrr is known for its easy-to-navigate platform, which helps reduce training time for your team.
  
• Seamless Integration with Other Tools: Emitrr integrates smoothly with various CRM and business applications.
  
• Advanced Call Routing Features: Customize call handling, forwarding, and queues to better serve your clients.
  
• Mobile Access: In the office or on the go, you can manage all communications through mobile or desktop apps.
  

Emitrr VoIP Cons

• Limited Advanced VoIP Features: Although Emitrr offers robust VoIP services, some more advanced features are yet to be launched.
  
• Pricing May Be Costly for Small Businesses: Depending on your business needs, the price of Emitrr’s VoIP services may be higher than that of basic VoIP providers.
  

Emitrr VoIP Pricing

Emitrr’s VoIP pricing is structured to meet the needs of small and growing businesses. Depending on the selected plan, pricing typically ranges between $15 and $35 per month per user. Emitrr’s service provides:

• Unlimited Calling and VoIP Features
  
• Access to Cloud-Based Communication Tools
  
• Call Handling and Call Queue Management
  

Emitrr VoIP Integrations

Emitrr seamlessly integrates with over 500+ applications across various industries, including:

• Salesforce
  
• HubSpot
  
• MailChimp
  
• Zapier
  
• Slack
  
• AthenaHealth
  
• Denticon
  
• HouseCall Pro
  
• Facebook
  

Emitrr VoIP Customer Support Channels

• Live Chat: Connect with Emitrr’s customer support through their live chat feature for prompt assistance.
  
• Phone: Reach Emitrr by calling +1 (210) 941-4696.
  
• Email: Email the support team at support@emitrr.com for any inquiries.
  
• Knowledge Base: Access Emitrr’s comprehensive knowledge base for troubleshooting and FAQs.

Emitrr VoIP Benefits for Small Businesses

• Save 60% on Phone Bills: Slash your phone bills significantly by switching to Emitrr’s VoIP service.
  
• Manage Calls Remotely: Take complete control of your communication system through mobile and desktop apps.
  
• Scale Easily with Your Team’s Growth: Add numbers, locations, and extensions as your business expands without any hassle.
  
• Boost Productivity: Features like voicemail-to-text ensure you never miss critical communications, streamlining your workflow.
  

Emitrr’s VoIP platform is a powerful communication tool that integrates seamlessly with your business, enhances customer engagement, and ensures high-quality, cost-effective communication.

Emitrr ratings

• Get App- 4.5
• Software Advice- 4.7
• Capterra-4.7 

Emitrr Reviews

“AWESOME. I would recommend it to anyone looking for a messaging platform. Especially love having a text-friendly retail number that is the SAME as the number we’ve always had.”

“Great. One of the best communications tools that I have used.”

Source: Capterra

2. RingRX

RingRx is a HIPAA-compliant communication solution that is at the top, having been crafted intentionally for healthcare professionals. The benefits here take several avenues, namely, unrestricted calling, texting, faxing, and video capabilities. This quite advanced phone system is cloud-based and brings various features such as HD voice quality, call routing, and call center functionalities. From the physician’s office to the patient’s bedside, the RingRx platform improves operational inefficiencies and provides better patient care.

RingRx Features

• HIPAA compliance: Built specifically for healthcare, ensuring secure voice, fax, and text communication.
  
• Voicemail transcription: Converts voicemail messages into text for quick reference.
  
• Automated call routing: Efficiently direct calls to the appropriate person or department.
  
• EHR integration: Seamless integration with Electronic Health Records (EHR) for improved practice management.
  
• HD voice quality: Provides clear, high-definition voice calls for better communication.
  
• Fax and text capabilities: Send and receive faxes and texts securely in line with HIPAA requirements.
  
• Cloud-based platform: Access from personal phones or desktop computers without needing extra devices.
  

RingRx Pros

• Tailored for healthcare: Exclusive focus on healthcare communications, including EMR integration without extra add-ons.
  
• Affordable for small practices: Low-cost starting price of $15/user/month, ideal for small to mid-sized healthcare providers.
  
• Convenient communication: Texting, faxing, and calling features are available in one platform for streamlined patient communication.
  
• Cloud-based accessibility: Access from anywhere on personal devices, making it easy to stay connected.
  
• Quick onboarding: Users find the setup process easy and efficient, with a smooth integration into daily operations.
  

RingRx Cons

• Limited texting features: Users report issues with sending photos via the HIPAA-compliant texting service.
  
• Customer support challenges: Some users experience poor customer service, especially related to billing and access issues.
  
• Limited virtual assistant access: Some users feel restricted by the lack of full virtual assistant functionality.
  
• Billing issues: Ongoing charges even after number porting and dissatisfaction with billing processes.
  

RingRx Pricing

• RingRx pricing starts around $15/user/month (as of 4/1/2025).
  

RingRx Integrations

• Electronic Health Records (EHR) Integration
  
• Fax and Text Capabilities
  

RingRx Customer Support Channels

• Phone Support
  
• Email/Help Desk
  
• FAQs/Forum
  

RingRx Ratings

• Capterra – 4.5
  
• G2 – 2.5
  

RingRx Reviews

“It was easy and fast to set up, but lacked the features my business needed.”

“My virtual assistant had very little access bc the web portal doesn’t reflect text messages. They also continued billing me after my number was ported.”

Source: G2

3. RingCentral

RingCentral is a high-function, cloud-based communication system that is very suitable for small and medium businesses. It provides voice, video, messaging, and secure fax services. It fits well with all CRM and EHR systems. It is not only HIPAA-compliant but also a better choice for healthcare providers. Through the power of AI and many third-party application integrations, RingCentral is on a mission to support its partners in communication and increase the efficiency of their businesses. 

RingCentral Features

• Voice, video, messaging, and fax: All-in-one communication solution for teams, whether in-office or remote.
  
• HIPAA-compliant: The system is HIPAA-ready with a Business Associate Agreement (BAA) available upon request.
  
• AI-powered transcription: Automatically transcribes calls for efficient record-keeping and review.
  
• Advanced call analytics: Provides insights into call performance and team productivity.
  
• EHR and CRM integrations: Seamless connections with Electronic Health Records (EHR) systems and Customer Relationship Management (CRM) software.
  
• Enterprise-grade features: Supports multi-location practices and enterprise-level networks with customizable solutions.
  

RingCentral Pros

• Easy setup and use: Streamlined implementation and simple usability across various devices.
  
• Free business or toll-free number: Included with service for added convenience.
  
• Seamless device compatibility: Operates smoothly on desktop, tablet, and smartphone devices.
  
• Numerous integrations available: Offers hundreds of third-party integrations to extend functionality.
  
• Works for remote, hybrid, and on-premises communication: Perfect for businesses with varying work environments.
  

RingCentral Cons

• Limited features without upgrade: Some features, like internet faxing, are only available with higher-tier plans.
  
• Customer support challenges: Mixed experiences with customer support, particularly post-sales and issue resolution.
  
• Strict contract policies: High early termination fees and rigid contract terms can reduce flexibility.
  
• Declining call quality: Some users report a gradual decline in call quality and reliability over time.
  

RingCentral Pricing

• RingCentral pricing starts at $20/user/month (as of 4/1/2025).
  

RingCentral Integrations

• Salesforce
  
• Google Workspace
  
• Microsoft Teams
  
• Zendesk
  
• HubSpot
  
• Slack
  
• Skype
  
• Zoho
  
• Mailchimp
  
• BullHorn
  

RingCentral Customer Support Channels

• Phone Support
  
• Email/Help Desk
  
• Live Chat
  
• FAQs/Forum
  

RingCentral Ratings

• Capterra: 4.3 / 5
• G2:  4.0 / 5

RingCentral Reviews

“Poor level of knowledge with agents on the phone, difficult to understand phone agents.”

“Predatory billing, the company failed to provide a working phone after the 3rd contact by the owner. Close the account only to be billed a $25 phone charge for the non-working phone. Today, 8 days late, we have mailed it ba,ck and they have charged another $31 for service left open until they feel like processing the returned phone that didn’t work that they couldn’t replace.”

Source: Capterra

4. 8×8

8×8 has designed a unified communications platform specially suited for the telehealth industry. The platform includes features like VoIP calling, video conferencing, messaging, and contact center services, and the whole package is HIPAA-compliant. One of the system’s main benefits is that it helps healthcare staff coordinate care more conveniently and simplifies the workflow of virtual visits with secure communication. Furthermore, it can give useful information about call volumes and staffing while also serving the needs of global teams, as well as providing fast and accurate reports to control emergencies in call placement and monitor occurrences.

8×8 Features

• Unified communication: Combines VoIP calling, secure video conferencing, team messaging, and contact center tools into one platform.
  
• HIPAA-compliant: Provides secure and compliant communication for telehealth and healthcare providers.
  
• Global support: Unlimited domestic and international calling, plus the flexibility to manage global teams.
  
• Advanced reporting tools: Detailed analytics to manage call volumes, staffing, and improve care coordination.
  
• Integrations: Offers dozens of integrations with popular tools like Salesforce, Google Workspace, Microsoft Teams, and more.
  

8×8 Pros

• Unlimited calling to 14+ countries: Allows international communications without extra charges.
  
• Video and audio conferencing: Host meetings with up to 500 active participants.
  
• Easy collaboration: Features like chat rooms and “Highlight to Dial” streamline communication.
  
• Excellent call quality: Clear voice calls and HD video meetings with minimal interruptions.
  
• Security: Offers top-tier encryption and compliance with HIPAA, FISMA, and SOC 2 Type 2.
  

8×8 Cons

• Moderate learning curve: Some users find the setup process complex before the 8×8 Work app is fully functional.
  
• Pricing is not ideal for small businesses: Plans and setups are more suited to enterprise-level companies than smaller practices.
  
• Customer support issues: Some users report difficulties with billing and support after implementation.
  
• Contract flexibility: Strict contract policies and cancellation fees can be limiting for some users.
  

8×8 Pricing

• 8×8 pricing starts at $25/user/month (as of 4/1/2025).
  

8×8 Integrations

• Salesforce
  
• Microsoft Teams
  
• Google Workspace
  
• Slack
  
• HubSpot
  
• Zoho
  

8×8 Customer Support Channels

• Phone Support
  
• Email/Help Desk
  
• FAQs/Forum
  

8×8 Ratings

• Forbes Advisor – 4.5
  
• Software Advice – 4
  

8×8 Reviews

“8×8 ReviewUnreliable, inconsistent, and no one is responding to our emails. The system itself worked okay without the integration, but the inaccurate billing is wild to me.”

“Good VOIP phone service, but support has turned to garbage, and apps are laggy.”

Source: Capterra

5. Vonage

Vonage is a cloud communications provider with unlimited calling, SMS, and 24/7 tech support. The software boasts many features, making it suitable for businesses of any size and thus giving those companies a chance to communicate efficiently. What’s more, Vonage has a user-friendly interface that is flexible for customers as it can be easily customized for different needs and workflows.

Vonage Features

• HIPAA-compliant: Provides secure, compliant communication for healthcare providers, with a signed Business Associate Agreement (BAA).
  
• Unlimited calling and texting: Ideal for both small and large practices, offering extensive communication options.
  
• Integrations: Integrates with popular third-party applications like Google Workspace, HubSpot, Microsoft 365, and Zendesk.
  
• Call monitoring and voicemail-to-email: Key features for healthcare practices to stay organized and efficient in patient communication.
  

Vonage Pros

• Unlimited calling and texts: Supports comprehensive communication needs for teams.
  
• User-friendly interface: Easy to navigate with intuitive controls.
  
• High-grade voice quality: Ensures clear communication with minimal disruptions.
  
• 99.999% uptime guarantee: Offers a reliable service with excellent availability.
  

Vonage Cons

• Sign-up issues: Some users report challenges with the initial sign-up process.
  
• Customer service inconsistencies: Mixed experiences with support, especially for troubleshooting issues.
  
• Excessive add-on fees: Additional costs for features beyond the basic plan.
  
• Call quality issues: Some users experience frequent dropped calls and poor audio clarity.
  

Vonage Pricing

• Vonage pricing starts at $19.99/user/month (as of 4/1/2025, without promotions).
  

Vonage Integrations

• Google Workspace
  
• HubSpot
  
• Microsoft 365
  
• Microsoft Dynamics
  
• VBC for Slack
  
• Zapier
  
• Zendesk
  

Vonage Customer Support Channels

• Phone Support
  
• Email/Help Desk
  
• FAQs/Forum
  

Vonage Ratings

• Capterra: 4.0/5
• G2: 4.3/5

Vonage Reviews

“Disappointing SMS Services and Poor Customer Service from Vonage”

“Utterly unreliable and glitchy. Losing customers daily. Entire sales and tech support overseas, and apathetic. I’m screaming into the void.”

Source: Capterra

6. Dialpad

Dialpad is the world’s first conversational AI-powered communication provider that offers a new generation of telephony services such as voice, video, and messaging. As mentioned, in addition to HIPAA compliance, healthcare organizations can now utilize a more efficient and faster communication system for their respective organizations. The company prides itself on its transcription speed, AI-generated call analytics, and easy connections with other brands. Furthermore, the tailor-made solution is equally suited for small and medium-sized teams and is beneficial for the production of collaborative work.

Dialpad Features

• AI-powered tools: Offers AI-driven call transcription, analytics, and coaching features, ideal for improving customer service and team performance.
  
• HIPAA-compliant: Provides a secure communication platform for healthcare practices with a Business Associate Agreement (BAA).
  
• Unified communication: Combines voice, video, and messaging in one platform for seamless collaboration.
  
• Third-party integrations: Integrates with popular tools like Google Workspace, Microsoft 365, Salesforce, and Slack.
  

Dialpad Pros

• AI solutions for contact centers: Offers advanced features like automated coaching and customer satisfaction predictions.
  
• Real-time transcription: Provides transcription for calls and video meetings to boost productivity.
  
• Desk phone support: Allows compatibility with desk phones for hybrid work environments.
  
• High-quality communication: Clear voice calls and video meetings with intense audio and video quality.
  

Dialpad Cons

• Key features behind higher tiers: Important features like Slack integrations, auto-replies, and international texting are locked behind premium plans.
  
• Toll-free numbers cost extra: Additional charges for toll-free numbers and limits on texting.
  
• Clunky UI and customer support: Some users experience difficulty with the interface and report poor customer service.
  
• Billing issues: Users face confusion and unexpected charges, particularly when porting numbers or canceling accounts.
  

Dialpad Pricing

• Dialpad pricing starts at $15-$27/user/month (HIPAA features available on Pro plan and above as of 4/1/2025).
  

Dialpad Integrations

• Google Workspace
  
• Microsoft 365
  
• Salesforce
  
• HubSpot
  
• Slack
  
• Zapier
  
• Zendesk
  

Dialpad Customer Support Channels

• Phone Support
  
• Email/Help Desk
  
• Live Chat
  

Dialpad Ratings

• Capterra: 4.2/5
• G2: 4.4/5

Dialpad Reviews

“Tactics DO Not Sign UP-Beware Deceptive Sales”

“Overcharged for Months with No Resolution – Terrible Customer Service!”

Source: Capterra

7. Nextiva

Nextiva is a comprehensive business communication platform that integrates voice, video, SMS, live chat, social media, and review site management into a unified dashboard. It is ideal for growing practices and offers easy-to-use tools for customer service and team collaboration. With HIPAA compliance and advanced call routing, Nextiva helps businesses streamline customer interactions. Its scalability and excellent customer support make it a top choice for teams without dedicated IT resources.

Nextiva Features

• Multichannel communication: Offers voice, SMS, video meetings, live chat, social media management, and review site monitoring in one platform.
  
• Call routing tools include IVR menus, call queues, and intelligent routing for efficient handling of customer inquiries.
  
• Social media and review integration: Manage interactions on platforms like Instagram, Facebook, Yelp, and Google Reviews directly from the dashboard.
  
• Live chat and chatbots: Integrated live chat and chatbot features for websites, allowing seamless customer interactions.
  

Nextiva Pros

• Comprehensive communication: Supports multiple channels for customer engagement, all in one unified dashboard.
  
• User-friendly interface: Easy to navigate and manage, even for teams without dedicated IT support.
  
• High-quality customer support: Known for responsive and helpful customer service.
  
• Scalable and flexible: Suitable for businesses of any size, with features that grow as your business expands.
  

Nextiva Cons

• Low SMS limits: Monthly SMS limits can be restrictive for high-volume users.
  
• Costlier than alternatives: Pricing may be higher than other VoIP solutions with fewer features.
  
• Overwhelming for new users: The range of communication channels and features may be difficult for new users to manage initially.
  

Nextiva Pricing

• Nextiva Pricing starts at $20/user/month (as of 4/1/2025).
  

Nextiva Integrations

• Social media platforms: Instagram, Facebook, LinkedIn, TikTok, YouTube, and more.
  
• Review sites: Google Reviews, Yelp, and other online review platforms.
  
• Microsoft Teams
  
• Outlook and Google Contacts
  

Nextiva Customer Support Channels

• Phone Support
  
• Email/Help Desk
  
• Live Chat
  

Nextiva Ratings

• Capterra:  4.6 / 5
• G2:  4.5 / 5
  

Nextiva Reviews

“Not a very good one. We have been making it work, but are very dissatisfied. It’s just not a fit for us and our practice.”

“The phone system had a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.”

Source: Capterra

8. Zoom Phone

Zoom Phone is a VoIP solution that seamlessly integrates with Zoom’s video meetings, offering secure voice calling, SMS, and advanced call routing. Ideal for healthcare providers already using Zoom for virtual care, it’s HIPAA-compliant and includes AI-powered features like real-time transcription and voicemail prioritization. With its user-friendly interface and cost-effective pricing, Zoom Phone is an excellent choice for teams seeking an all-in-one communication tool. Its integration with Zoom Meetings ensures a smooth experience across video and voice.

Zoom Phone Features

• Seamless voice and video integration: Combines VoIP calling, video meetings, and SMS in one platform, which is ideal for teams using Zoom for virtual care.
  
• HIPAA-compliant: Secure communications with a signed BAA, making it suitable for healthcare providers.
  
• Call routing tools include IVR menus, ring groups, and call queues to optimize call management and customer service.
  
• AI-powered features: Offers real-time transcription, post-call summaries, and voicemail task extraction to improve efficiency.
  

Zoom Phone Pros

• Low cost: Offers affordable pricing with a robust feature set for teams of all sizes.
  
• Unlimited calling and SMS: Provides unlimited VoIP calls and SMS within the U.S. and Canada at no extra cost.
  
• User-friendly interface: Accessible via desktop, mobile, and web apps with easy navigation for team collaboration.
  
• AI-powered tools: Advanced features like live transcription and voicemail prioritization help agents improve performance.
  

Zoom Phone Cons

• Video meetings require a paid add-on: Video conferencing is not included in the base plan, so an additional subscription is required.
  
• Limited advanced features: Lacks some advanced analytics and features found in higher-tier plans.
  
• SMS registration required: Unlimited SMS requires 10DLC registration for compliance.
  
• Small integration library: Limited third-party integrations compared to other VoIP systems.
  

Zoom Phone Pricing

• Zoom Phone pricing starts at $15/user/month + Zoom license (as of 4/1/2025).
  

Zoom Phone Integrations

• Salesforce
  
• Google
  
• Slack
  
• Microsoft
  

Zoom Phone Customer Support Channels

• Phone Support
  
• Email/Help Desk
  
• Live Chat
  

Zoom Phone Ratings

• Forbes Advisor – 4.9
  
• Software Advice – 4.5
  

Zoom Phone Reviews

“The best thing I like about this software is its Quality. It has excellent quality audio and video.”

“For some unknown reason, the connection was interrupted several times during the call, possibly due to the poor quality of the Internet connection.”

Source- Software Advice

9. CallHippo

CallHippo is a cloud-based VoIP solution designed to streamline communication for medical offices and remote teams. It offers intelligent call routing, voicemail transcription, and analytics to improve patient call handling. Integrations for CRM and EHR systems enhance efficiency for healthcare providers. Affordable and easy to deploy, CallHippo is ideal for small practices seeking flexible and scalable communication tools.

CallHippo Features

• Intelligent call routing: Automatically directs incoming calls to the appropriate team member or department based on pre-set rules.
  
• Voicemail transcription: Allows patients to leave transcribed messages for quick review and follow-up.
  
• Call analytics dashboard: Provides insights into call volumes, missed calls, and response times to improve service and efficiency.
  
• CRM/EHR integrations: Integrates with platforms like Zoho and Salesforce and can be customized to sync with EHR systems.
  

CallHippo Pros

• Quick and easy setup: Simple to deploy without requiring complex hardware, making it ideal for busy medical offices.
  
• Multi-device accessibility: Users can make or receive calls from desktop, mobile, or tablet devices, ensuring flexibility.
  
• Great for remote teams: Suitable for distributed healthcare teams or handling after-hours calls.
  
• Affordable pricing: Competitive pricing for small practices with essential features included in the starter plans.
  

CallHippo Cons

• Not healthcare-specific: While suitable for healthcare, some features may need customization for clinical use.
  
• Limited EHR support: Native EHR integrations are limited, and third-party assistance may be required for syncing with major EHRs.
  
• Customer service concerns: Some users report challenges in receiving adequate customer support, especially for issue resolution.

CallHippo Customer Support Channels

• Email Support
  
• Live Chat on Website
  
• Help Center with Video Tutorials
  
• Ticket-based Support System

CallHippo Pricing

• CallHippo pricing starts at $20 per user/month

CallHippo Integrations

• Zoho CRM
  
• Salesforce
  
• HubSpot
  
• Pipedrive
  
• Freshdesk
  
• Zapier
  
• Slack
  
• Zendesk
  
• G Suite
  
• Microsoft Teams
  

CallHippo Ratings

• Capterra – 4.8
  
• G2 – 4.3
  

CallHippo Reviews

“I experienced billing issues and was charged unexpectedly, which made me reconsider using the platform.”

“Customer service was lacking, and I couldn’t get clear answers to my questions.”

Source- Capterra

10. Weave

Weave is a comprehensive VoIP and patient communication platform designed for healthcare practices. It combines calling, texting, reviews, payments, and scheduling into one easy-to-use system. With features like missed call texts, call analytics, and patient pop-ups, Weave enhances front desk efficiency and patient outreach. Ideal for practices looking to streamline communication and improve follow-up, it offers a user-friendly interface for non-technical staff.

Weave Features

• VoIP phone system: Manage calls with caller ID, hold, transfer, and call logs via desk phones or mobile apps.
  
• Missed call texts: Automatically send texts to patients after missed calls to keep communication flowing.
  
• Call recording and analytics: Monitor call quality, review call history, and use recordings for staff training.
  
• Integrated patient pop-ups: Instantly access patient information, such as upcoming appointments and balances, when they call.
  

Weave Pros

• All-in-one platform: Combines VoIP with tools for reviews, payments, and messaging in a single interface.
  
• Improves front desk efficiency: Instant access to patient information reduces call time and minimizes errors.
  
• Great for follow-ups: Helps reduce missed calls and improve patient outreach for better follow-up.
  
• User-friendly interface: Easy for non-technical staff to learn and use quickly, minimizing training time.
  

Weave Cons

• Higher pricing tier: Pricing can be expensive for small practices or those with a tight budget.
  
• Setup takes time: Onboarding and phone changes can take longer to complete.
  
• Contract required: Often sold with annual agreements, which may be less flexible than month-to-month plans.
  

Weave Pricing

Weave pricing starts with the Essentials plans at $279 per month.

Weave Integrations

• Advanced MD
  
• AviMark
  
• Booker
  
• Cloud9 Software
  
• CurveDental
  
• DaySmart Vet
  
• Denticon
  
• DentiMax
  
• Dentrix
  
• Dentrix Ascend
  
• Dolphin
  
• DrChrono

Weave Customer Support Channels

• Phone Support
• Email Support
• Live Chat
  

Weave Ratings

• Capterra – 4.3
  
• G2 – 4.3
  

Weave Reviews

“SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.”

“Their people are not trustworthy, and their support is very bad. They blame internal mismanagement for their problem, and I’m sure that’s correct. Just making people aware to avoid making the same mistakes as me and others.”

Source- Capterra

Why Emitrr Is the Premier VoIP Provider for Nurses

Let’s take a look at the features that make Emitrr unique: 

Feature Highlight: Smart Routing

Thanks to AI call routing, Emitrr will ensure that nurses calling into a central line may be routed immediately to the relevant department according to voice instructions or caller history, saving precious seconds. 

Appointment Automation

According to client case studies, Emitrr can send reminders, confirmations, and rescheduling options by SMS or voice, reducing no-shows by over 30%. 

Analytics and Reporting

Key performance indicators—such as missed calls, average call duration, department-wise response times, and so on—can be monitored by Admin/ Nurse supervisors to develop further operational efficiencies.

Continuous Improvement

Emitrr updates based on patient feedback with features that are all healthcare-specific. From mobile to dashboard improvement, the company evolves along with the industry.

Plug-and-Play Integrations

Emitrr joins with 100+ tools such as Epic, eClinicalWorks, and Athenahealth. It ensures that VoIP systems become a more significant part of the institution’s broad ecosystem.

Frequently Asked Questions

Conclusion

VoIP is not just a communication upgrade—it’s a game-changer for healthcare delivery. For nurses, it removes barriers, simplifies coordination, and makes patient care more responsive and human.

In 2025 and beyond, hospitals adopting flexible, scalable, and secure VoIP systems will lead to clinical excellence and patient satisfaction. The right VoIP platform empowers nurses with:

• The freedom to communicate on the move
• Real-time collaboration with multidisciplinary teams
• Secure and compliant patient interactions
• Cost savings that can be reinvested in patient care

While many platforms are strong contenders, Emitrr leads the way with its nurse-centric features, ease of use, intelligent automation, and deep integration capabilities.

Ready to empower your nursing team with smarter communication?

Schedule a free demo with Emitrr today and see how VoIP can transform care delivery in your facility.

Frequently Asked Questions