Five9 Pricing: What You Need to Know?

Introduction to Five9 Pricing

Are you also a business owner and thinking of Five9 for customer communication, but are uncertain about its pricing structure? You are not alone!! There are businesses flooded in the market that are exploring the same option and very often find themselves questioning if the pricing truly aligns with their operational goals and budget. With numerous features and service tiers, understanding Five9’s pricing plans can be a bit overwhelming and confusing. In this blog, we are going to explore will have a complete understanding of the pricing, pros, and cons of this robust platform, along with how you can rely on a comparatively better alternative like Emitrr. So let’s dive in!! 

Five9 Pricing

Five9 offers 5 pricing plans: Digital, Core, Premium, Optimum, and Ultimate. 

Name of the plan	Monthly pricing
Digital (digital only)	$119 monthly
Core (voice only)	$119 monthly
Premium (digital +	Contact sales
Optimum	Contact sales
Ultimate	Contact sales

Key features: 

• Inbound/outbound calling 
• SMS/MMS
• Call recording 
• Dialer 
• Interaction analytics 

Add-on features: 

• Virtual agent
• Agent assist 
• Workforce optimization 
• CRM connectors 
• IVR
• Secure pay 
• Operational intelligence 

Five9 Pricing vs Emitrr Pricing: A Comparison

Five9 Pricing Pros

• Enterprise-Grade Functionality: Five9 pricing is known for the comprehensive set of features that are specifically designed for medium to large-scale businesses, which also includes  AI, analytics, and workflow capabilities.
• Scalable Architecture: This platform excels when it comes to scalability. It is capable of scaling easily with your business as the need grows, from a few users to large enterprise deployments.
• Omnichannel Support: The premium plan offered by Five9 is capable of integrating seamlessly with multiple channels, including voice, email, chat, SMS, and social media.

Five9 Pricing Cons

• Expensive Entry Point: The starting plans of Five9 can be a bit costly for businesses that are just starting or exploring the tool for their business. 
• Contact for Custom Pricing: Businesses that want higher-tier plans need to contact the sales team, which also means that the pricing of this platform is not transparent, which also causesa delay in decision-making. 
• Costly Add-Ons: Five9 offers various essential features such as AI agents, advanced analytics, and CRM integrations, which incur additional costs that increase the overall expenses. 
• Complexity in Setup: Five9 has a steep learning curve and often requires significant setup time, technical support, and, often, implementation partners, which can make the process complicated. 

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

How does Emitrr offer better value for money than Five9?

Simple and Affordable Pricing

Emitrr is known for offering straightforward and affordable pricing that is not complicated and easy to understand. There are no hidden charges, which also means no surprise costs. With an extensive set of robust features, you get a software that offers transparent pricing unlike many other software in the market, which makes it an ideal platform for scaling businesses.

Custom Packages Tailored to Your Needs

Every business is different, and Emitrr knows that, hence it offers you the capability where you can create your own custom packages based on your business needs. You can work with the team to build a custom plan based on your specific business needs.

Emitrr’s AI Agent

One of the robust features offered by Emitrr is its AI SMS Agent, which is a versatile and fully customizable texting assistant and make sure that you do not miss any lead even after working hours. From answering frequently asked questions, collecting important information via forms, booking appointments automatically to sending follow-ups. It does everything that is required for a business to operate a day-to-day workflow. 

Pay for what you choose

Every business and its needs are different; they do not necessarily need to have all the features or a complete suite of features. Emitrr knows this, hence it allows you to customize your plan as per your needs. You can talk to the team, create an outline of what you actually need, and get a pricing package that reflects your actual usage, nothing more, nothing less.

Transparent Costs, No Surprises

Emitrr is committed to transparency and ensures that there are no hidden fees involved. During the onboarding process, everything will be clearly explained. So that the customers have a complete understanding of what their monthly costs will be. This kind of clarity ensures that businesses do not have to face any last-minute billing shocks.

Suitable for Healthcare Businesses

As we have already seen that Emitrr is completely HIPAA compliant, whether it is about secure texting or having a conversation with patients, Emitrr excels in offering robust features that are specifically designed for healthcare professionals.

Add Unlimited Users & Up to 5 Phone Lines Free

Emitrr knows that every business is unique and to suit all sizes of businesses, Emitrr lets you add unlimited users at no extra cost, which is something for which other businesses charge extra!! Additionally, you also get up to 5 phone lines free, and in case you need more than it is available for just $5 each. That not only makes it flexible but also affordable for growing businesses. 

Outstanding Customer Support

Emitrr is known for offering unparalleled customer service, which is backed by a 5-star rating on Capterra. Whether it is about onboarding support, a quick question, or a technical issue, you will get the resolution within minutes, as our support team is available 24/7 so that you’re never left hanging.

Seamless CRM Integrations

Last but not least, Setmore and other platforms struggle when it comes to offering seamless integrations with any third-party tool, and to ensure you do not face the same issue with Emitrr, it integrates effortlessly with 500+ tools. Whether it is about syncing data or fetching other information, Emitrr keeps everything running in sync.

FAQs

Conclusion

When it comes to selecting the best tool for your business between Five9 and Emitrr, there is no definitive answer, as it depends entirely on your business needs and budget. On one hand, Five9 is built for complex enterprise-level businesses, but it can often be expensive and require a lot of setup effort. On the other hand, Emitrr is a modern and comparatively affordable alternative to Five9. With AI-powered features, automations, seamless texting, robust calling capabilities, and HIPAA compliance, it is indeed an ideal solution for small as well as medium to large businesses that can scale as your business grows. 

Ready to explore how Emitrr can replace complex platforms like Five9? Book a free demo today and discover smarter communication with AI.