Review and Reputation Management Software For Nurses 

Introduction

A nurse’s reputation is not defined solely by their ability to provide quality services to patients, but their online presence also plays a role in determining it. Patients are increasingly paying attention to reviews and online feedback to inform their choices about healthcare providers. 

To nurses, this is important since it is now crucial that they manage online reviews to establish trust, attract new patients, and promote their careers.

These devices offer functionality that includes sentiment analysis, instant messaging, automated responses, and 360-degree EHR integration. 

Let’s dig in and know more about reviews and reputation for nurses. 

Overview of Review and Reputation Management Software for Nurses

Review and reputation management software for nurses is a platform that will help monitor, manage, and improve the online presence by effectively maintaining the reviews from patients from multiple platforms. 

It helps in collecting patient reviews from multiple platforms, automating review requests, and provides tools to respond to feedback easily. This software becomes one of the vital sources for nurses, especially those working in private healthcare sectors or independently.

Not only this, but with the help of software, it becomes much easier to attract new patients, maintain a strong compliant digital presence, build trust with patients, and overall maintain the digital presence for better patient-doctor interaction. 

What to Look for in Reputation Management Software for Nurses

If a nurse is to use reviews and reputation management software, the main characteristics must enable the nurse to improve their reputation. 

When it comes to nurses’ reputation management software, the list below is a complete breakdown of features that should be considered to pick the right one:

Comprehensive Review Aggregation & Monitoring

Reputation Management Software for Nurses enables the collection of reviews from various platforms, including Google, Yelp, and Healthgrades. In this way, nurses can not only track their online reputation but also identify areas where they need to improve.

Sentiment Analysis

Sentiment analysis is a method that enables a program to automatically assess comments and opinions provided by users and categorize them according to the type of sentiment expressed, i.e., positive, neutral, or negative. In this case, the nurses receive help from the feature as the patients’ emotional reactions to the care provided are made clear to them, thus pointing out the particular areas that require focus. 

Automated Response Management

Automated feedback handling can make a significant time saving for the nursing staff, as it requires much less time to provide the feedback. The program could even create standard responses or completely automate replies for frequently occurring situations, thus ensuring consistent and quick engagement. 

Real-Time Alerts & Notifications

Real-time alerts and notifications are crucial for nurses to maintain a positive online reputation. The software sends immediate notifications when new reviews or feedback are posted, allowing for swift action..

HIPAA-Compliant Communication

Ensures that all messages, responses, and data handling stay within HIPAA regulations. This is critical for nurses who want to engage with patients online without risking privacy violations. Any software lacking this feature should be a dealbreaker.

System Integration

One of the main features of effective system integration is that the reputation management software can function smoothly without any issues with other tools that nurses may be using, such as Electronic Health Records (EHR) systems. Through this union, workflow has been streamlined, allowing the user to manage both patient care and online presence easily. 

Compliance & Data Security

Considering the confidential nature of medical information, the reputation management program for nurses has to be fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). These software working tools need to be given full patient data safety guarantees for the storage and management of patient feedback and reviews. 

Social Media Integration

The review and reputation management software should let users manage reviews across multiple social media channels, such as Facebook, Instagram, and other social platforms. Nurses will be able to respond to comments, easily monitor mentions, and always share positive feedback. This will help build a personal brand and implement the changes if required.

Review Generation Analytics

Tracks which review campaigns are working and how they influence online ratings. Nurses can see how many patients opened review requests, clicked links, and left feedback. These insights help fine-tune outreach strategies for better results.

Response Management Tools

Allows nurses to respond to reviews—positive or negative—directly from the dashboard. Being able to reply quickly and professionally improves public perception and shows that the nurse is engaged and accountable. Some tools even offer response templates to speed up the process.

Security & Compliance Requirements for Nurse Reputation and Review Management Software

In the context of reputation and review management systems for nurses, safety and conformity to the rules are the most important factors because patient data is very sensitive, and there are some professional ethical rules that nurses have to follow when responding to the reviews. 

The staff in the nursing sector must ensure that the chosen program meets the highest security standards and is fully compliant with the law when handling patient information or responding to online feedback. 

Understanding Patient Confidentiality and HIPAA Compliance

One of the most essential factors in the image of a nurse is the proper handling of patient data by the Health Insurance Portability and Accountability Act (HIPAA). Adhering to HIPAA ensures that patients’ information is kept confidential and their sensitive medical information is safe from any unauthorized access. 

Ethical Considerations for Responding to Reviews and Testimonials

Simply acknowledging and replying to online feedback and reviews is not an easy task. It should be done only by persons acting within the laws of patient confidentiality and ethics.

Ethical issues in the voice and theme of responses – professionals’ respectful treatment of patients’ concerns without divulging information or making promises that could be misinterpreted. 

Data Privacy During EHR and CRM Integration

Patients’ data are often managed by nurses with the help of Electronic Health Records (EHR) systems or Customer Relationship Management (CRM) tools. In case reputation management software is connected to these systems, there must be no breach in data security. 

Data Privacy and Compliance in Review Platforms

If nurses gather and administer online reviews, they must ensure that the platforms they work with comply with data privacy laws like GDPR (General Data Protection Regulation) and CCPA (California Consumer Protection Act). Such regulations are intended to safeguard personal data and ensure that it is handled with transparency and consent. 

How Reputation and Review Management Software Helps Nurses?

Reputation and review management software is an excellent tool for nurses as they can utilize it to create a strong profile and establish themselves professionally. The following describes its advantages:

Increases Professional Image

By managing online reviews of themselves, nurses can demonstrate their professional and positive image to potential employers, patients, and coworkers, thus helping them to get noticed in a competitive healthcare job market.

Provides Trust and Credibility

Good ratings, regardless of whether from patients or other sources, will lead to increased trust and credibility. Nurses obtaining the highest patient satisfaction ratings receive the most support from patients and employers alike; thus, they are the ones who will see career growth opportunities become easily accessible.

Gives Performance Awareness

The online reputation management instruments assist nurses in monitoring and collecting feedback to understand where they should improve. Negative opinions in reviews can be an example of a developmental plan and skills training.

Helps to Get More Patients or Customers

The impact of positive online reviews on patients’ decisions will be direct. The moment individuals who might become patients learn that the nurse has an impeccable reputation, they will be willing to approach their practices.

Contributes to Job Security

Nurses who get outstanding reviews are usually the ‘star’ employees. This kind of positive feedback can play a role in the nurse’s job stability, thus making the possibility of holding onto their position or receiving promotions greater.

Expand Career Opportunities

A nurse willing to change jobs or divisions in the hospital will benefit from positive online reviews, which can serve as recommendations to attract hiring managers or recruitment agencies to the nurse’s applications.

Promotes Positive Work Culture

A nurse who gets regular positive feedback not only enhances her image but also co-creates a more positive, patient-centered environment in her healthcare organization, thus elevating the morale of other teams.

How to Choose the Right Reputation and Review Management Software for Nurses

As a nurse, choosing the right reputation and review management software is very important in raising your online presence, gaining the trust of patients, and efficiently handling their feedback.

Define Specific Needs

Assess if you are a self-reliant nurse, a member of a small clinic, or associated with a prominent healthcare organization. Recognize the characteristics of your patients and set professional objectives for yourself. 

Evaluate Automation and Ease of Use

Try to find patient-centric platforms that require minimal training and have automated workflows for collecting patient feedback and setting up review notifications. This way, the need for technical staff is lessened, and nurses can use the saved time to concentrate on their patients instead of managing reviews.

Check Integration Support

Find software that can be easily connected with your current Electronic Health Record (EHR) system, patient management tools, or communication platforms. A combination allows for an easy journey and makes it possible for you to have all patient feedback and data at hand without going from one place to another, thus eliminating silos and ensuring better personalized care.

Analyze Reporting and Analytics

Reports and dashboards made by the software for customization should serve you in monitoring the reaction over time. You should search for the tools that will enable you to segregate the reviews of patients by age, sex, kind of visit, or particular treatment areas. 

Prioritize Healthcare-Specific Compliance

The reputation management software needs to comply with HIPAA (Health Insurance Portability and Accountability Act) or any other applicable privacy laws in your country. This is the basic requirement to ensure the utmost safety of the protected health information (PHI) while the software is managing reviews and feedback. 

Request Demo and Check References

Before making a decision, ask for a live demo to see how the software works in real-time. Take the time to check customer testimonials or case studies, especially those from nurses or healthcare professionals. Learn about the platform’s onboarding process, customer support, and any success stories to ensure it meets your needs.

Top 10 Online Review and Reputation Management Software for Nurses

1. Emitrr
2. Kiwi Health
3. ReviewTrackers
4. Ossisto
5. Curogram
6. Reputology
7. Weave
8. Podium
9. Birdeye
10. SolutionReach

1. Emitrr 

Emitrr is an innovative cloud communication platform designed specifically for healthcare providers to automate patient communication and engagement. It offers multi-channel messaging and integrates smoothly with EHR systems, helping hospitals manage their reputation efficiently.

Key Features of Emitrr

• Multi-channel communication: Emitrr interacts with patients via SMS, voice, email, and social media—allowing for higher engagement and fewer missed messages.
• Automated reminders: Provide the necessary appointment reminders and follow-ups on time, which results in a reduction of no-shows and staff time.
• EHR integration: Works even with the leading EHRs in sync to get patient data without mistakes or delays across systems.
• HIPAA-compliant messaging: Provides secure, private communication that is in line with all HIPAA standards.
• Patient feedback tools: Gather direct input from patients via easy-to-customize surveys to improve service quality and satisfaction.
• Multi-language support: Allows communication in different languages, thus making healthcare accessible to a variety of different-language patient groups.

Pros of Emitrr

• Multi-channel communication: Emitrr combines SMS, voice, and email as different channels to deliver the message to patients in their preferred way.
• User-friendly setup: The simple-to-use interface allows a fast implementation with minimal training.
• HIPAA compliant: It provides a safe and compliant means of communication to keep the patient data secure.

Cons of Emitrr

• Some advanced features need configuration: Certain functions require more setup or technical input.

Emitrr Pricing

• Standard Plan – $20/user/month
• Professional Plan – $25/user/month

Emitrr Integrations

• Drchrono
• Denticon
• Dolphin
• AthenaHealth
• Dentrix Enterprise
• Curve Hero
• Dentrix
• Kareo
• Dentrix Ascend
• eClinicalWorks
• Orthotrac
• Eaglesoft
• OpenDental
• Practiceworks

Emitrr Customer Support Channels

• 24/7 Live Chat
• Phone Support
• Email Help Desk
• FAQs & Forum
• Knowledge Base

Emittr Ratings

G2- 4.7

Capterra- 4.8

Emitrr Reviews

“We’ve been using Emitrr for several months now, and it’s been a game-changer for our communication strategy. Staying connected with our customers is essential, and this platform makes it incredibly simple and effective.”

“Emitrr is a complete customer engagement and interaction tool. Emitrr helps local businesses communicate and engage customers through text messages and automation. Emitrr will help make the entire customer journey seamless. Starting from acquiring customers, keeping your schedule full, to retaining existing”

Source- G2

2. Kiwi Health

KiwiHealth is a user-friendly Clinical Management Software (ERP/EMR) trusted by over 5,000 doctors across various specialties. Designed to streamline clinical workflows, it offers powerful tools for patient record management, billing, lab integration, telemedicine, and more. 

Key Features of KiwiHealth

• Appointment Scheduling & Patient Management: Allows for easy booking, follow-up, and sends automatic SMS/app as a reminder to minimize no-shows.

• EMR: Enables storage of patient information in a secure setting where past information and clinical notes can be accessed.

• Billing and Invoicing: Automates the generation of invoices, insurance claims, and financial reporting.

• Prescription & Lab Integration: Enables prescriptions to be written and lab test results to be integrated into a patient record.

• Telemedicine & Patient Portal: Supports virtual visits and provides patients with their health information.

• Multi-location Support & Role-based Access: Supports multiple clinic locations by controlling user access.

• Mobile KarApp: Allows you to access mobile apps and cloud with unlimited user support.

Pros of KiwiHealth

• User-Friendly Interface: Features an intuitive design that requires minimal training for quick adoption.
• Specialized Medical Modules: Offers modules tailored to specific medical specialties for more effective clinic management.
• Integrated Marketing Tools: Includes online marketing features to improve the clinic’s digital presence and attract more patients.

Cons of KiwiHealth

• Time-Consuming Setup: The Initial configuration and onboarding process can take considerable time.
• Limited Third-Party Integration: Offers only minor compatibility with external software systems.
• Internet-Dependent Telemedicine: The performance of telehealth features can be affected by unstable internet connections..

KiwiHealth Pricing

Starting Price – ₹9,440/year

KiwiHealth Integrations

• Healthie
• Simple Practice
• Collaborating Docs
• Heard
• Headway

KiwiHealth Customer Support Channels

• Phone Support
• Email Help Desk
• Knowledge Base
• FAQs
• Request Callback Support
• Live Demo and Onboarding Support Available on Request
  

KiwiHealth Ratings

TrustPilot– 2.5

KiwiHealth Reviews

“I’m a clinician. Have practiced for 19 years. I have reached out to them several times. Nothing. Nothing. ZERO courtesy of a response. Are you serious?”

“Klarity is a SCAM! I was offering mental health services as a PMHNP and was working with Klarity to help potential clients find mental health services. Klarity charged me $80 for every partial “inquiry” without actually connecting me with patients.”

Source- Kiwihealth

3. ReviewTrackers

ReviewTrackers is a powerful customer feedback and online reputation management platform designed to help businesses monitor, analyze, and respond to online reviews. Trusted by over 175,000+ business locations, ReviewTrackers helps organizations gain actionable insights, improve patient experience, and strengthen nurses’ online presence. With features like sentiment analysis, competitive intelligence, and dashboard reporting, it turns patient voices into strategic business growth tools.

Key Features of ReviewTrackers

• Multi-Platform Review Monitoring: Extracts and consolidates reviews from top online channels for single tracking and faster replies.
• Sentiment Analysis & Consumer Insights: Employs AI to uncover patterns and sentiments within buyer reviews, enabling organizations to make data-driven decisions.
• Teamwork, collaboration & workflow tools: Conveniently enable role assignment as well as the simplification of responses to achieve effective review management across multiple locations.
• Customized Dashboard and Reports: Provides graphical dashboards and downloadable reports for tracking review trends and facilitating the plan.
• SEO Boost & Customer Feedback: Collects customer feedback through surveys and enhances local search engine optimization through efficient review management.
• Competitive Benchmarking: Monitors competitor reviews to compare and identify trends of service improvement.
• Multilingual & Global Support: Supports both English and Spanish, making it perfect for companies that have either diverse or international customers as their clients.
• Media & Reputation Monitoring: Tracks digital mentions and online sentiment to detect emerging PR risks or brand buzz.

Pros of ReviewTrackers

• Quick Source Management of Reviews: The user can easily add review sources without API integration.
• Multi-location Insights: Provides condensed and place-to-place performance monitoring.
• Clean Analytics Dashboard: Answers all actionable questions in an intuitive interface.

Cons of ReviewTrackers

• Platform-Specific Login Required: Responses must be submitted on a per-review basis.
• Slow real-time response: There is a delay in response for some users.
• Restricted Automation Customization: Personalized workflow processes can be limited on the trot platforms.

ReviewTrackers Pricing

ReviewTrackers does not publicly list pricing on its website. Custom pricing is available upon request based on features and the number of business locations.

ReviewTrackers Integrations

• Manual addition of review sources
• Integration with CRM and marketing tools (via custom solutions)
• Exportable data for BI tools and spreadsheets
• Dashboard customization for enterprise reporting

ReviewTrackers Customer Support Channels

• 24/7 Email Help Desk
• Phone Support
• Live Chat
• Knowledge Base
• Community Forums
• Dedicated Account Manager for Enterprise Clients

ReviewTrackers Ratings

Capterra– 4.7/5

ReviewTrackers Reviews

“What I like most about ReviewTrackers is that you can easily search for reviews/feedback based on a timeline/date range. It’s also user-friendly!”

“The campaigns are convoluted. We tried a campaign to solicit reviews, but never got a handle on this part of our services.”

Source- Capterra

4. Reputology

Reputology is an easy-to-use platform that helps businesses handle customer reviews, manage their online reputation, and respond to customer feedback across various platforms such as Google, Facebook, and Yelp. This tool aids companies in recognizing consumer feelings, resolving grievances efficiently, and elevating their online reputation.

Key Features of Reputology

• Multi-Platform Review: Monitoring Gathers reviews from Google, Facebook, TripAdvisor, and more into one interface for easy management and quick response.
• Centralized Dashboard for Multi-Location Management: A dashboard that centrally controls all business locations allows reviews to be managed with sorting and filtering tools, etc.
• Automated Alerts and Notifications: As soon as a new review is posted, a real-time alert is sent, enabling timely responses to feedback.
• Analytics and Sentiment Reporting: The company provides sentiment analysis along with performance reports to trace the trends and customer satisfaction.
• Custom Response Templates & Collaboration Tools: It keeps users updated, allowing them to assign reviews and employ templates for ensuring that all the teams have the same style and are brand-consistent when they reply.
• Hootsuite Integration: Hootsuite is integrated for managing reviews together with social media tasks in a single flow.

Pros of Reputology

• Unified Review Hub: Brings together the reviews from different platforms into a single convenient dashboard, which is easy to navigate and manage the reviews in a streamlined way.
• Smart Analytics: Provides sentiment analysis and visual reports to track customer preferences and enhance the customer experience.
• Dependable Service: Recognized for outstanding onboarding and prompt customer support that changes according to user feedback.

Cons of Reputology

• No Yelp Integration: Yelp support is unavailable due to third-party restrictions.
  
• Limited Report Customization: Auto-reports offer minimal flexibility in structure.
  
• Not a Full Social Suite: Lacks content publishing or broader social media tools.

Reputology Pricing

Reputology offers customized pricing based on business size and the number of locations. While exact pricing isn’t publicly listed, it typically follows a location-based billing model. The platform offers scalable plans suited for small businesses as well as enterprise-level operations.

Reputology Integrations

• Google My Business
  
• Facebook Reviews
  
• TripAdvisor
  
• Hootsuite
  
• Other custom integrations via API

Reputology Customer Support Channels

• Email Support
  
• In-App Messaging
  
• Knowledge Base
  
• FAQs
  
• Live Demo on Request

Reputology Ratings

G2 – 4.7 

Reputology Reviews

“Reputology is incredibly simple to use and gives us real-time insight into what customers are saying. We can respond fast and keep our reputation in check.” 

“A central hub for all our reviews—easy to manage, and the reporting tools are phenomenal. One of our best investments.”

Source: G2 

5. Weave

Weave is a healthcare-focused reputation management and communication platform designed to serve specific medical niches such as dental, nutrition, veterinary, and more. It helps practices build and manage their online reputation, engage patients, and streamline communication through features like text messaging, review requests, and automation. Though feature-rich, Weave is notably more expensive compared to other platforms in the market.

Key Features of Weave

• Automated Review Requests: Automatically sends review requests after an appointment to increase Google and Facebook ratings.
• Real-Time Review Monitoring: Provides instant alerts to practices when new patient reviews are available.
• Response Assistant: Supports the creation of professional and uniform responses to all types of reviews, whether positive or negative.
• Text Messaging Capabilities: Enables SMS communication for reminders, confirmations, and follow-ups.
• Multi-Channel Review Monitoring: Collects reviews from Google and Facebook into a single, easily accessible dashboard.
• Industry-Specific Tools: Healthcare-oriented and with workflow customization for dentists, vets, and clinics.

Pros of Weave

• Powerful SMS Tool: Makes no-shows decrease significantly through patient text communication, which is safe and efficient.
• Easy to Use: Simple UI with rapid onboarding and less training needed.
• Excellent Support: A customer service that is always available and a strong onboarding process.

Cons of Weave

• Expensive: The beginning of the plan is $399 per month plus a $750 setup fee—quite pricey for smaller practices.

• Restricted to the Healthcare Field: Only the medical and dental practice sectors were considered in this software, not even for general use.
• Platform Limitations: Covers only Google & Facebook reviews; some bugs reported.

Weave Pricing

Weave pricing starts at $399/month, with an additional $750 setup fee. Pricing is considered premium and is best suited for practices seeking an all-in-one patient engagement and communication tool with dedicated healthcare features.

Weave Integrations

• Dentrix
• Dentimax
• Dolphin
• Denticon
• Eaglesoft
• Eddson
• Easydental

Weave Customer Support Channels

• Live Chat Support
• Email Help Desk
• Phone Support
• Knowledge Base
• Onboarding Assistance

Weave Ratings

Capterra – 4.8 

Weave Reviews

Customer service is excellent. Anytime we have a question or issue, they respond quickly and walk us through the solution.

Source:  G2 

6. Podium

Podium is a popular lead conversion and customer communication platform that includes robust online review management features—used across industries, including healthcare, retail, and home services. Podium enables businesses to request, manage, and respond to reviews through a centralized dashboard.

Key Features of Podium

• Automated Review Requests: After a text/email interaction, review requests are automatically sent to the customer, which helps increase visibility on Google & Facebook.
• AI-Powered Review Replies: Generates automated responses to customer reviews, saving time and ensuring tone consistency.
• Centralized Review Inbox: The software tool brings all the customers’ reviews from different websites into one place (a dashboard) for easy tracking and replying.

Pros of Podium

• Intuitive interface with minimal training required for new users.
• Replies generated by AI can simplify the process of managing customer reviews.
• Text-based review requests boost response rates.

Cons of Podium

• The high starting price of $399 per month may not be a good fit for small businesses.
• The customization of workflows and specific integrations is quite limited.
• In case of customer support during onboarding and when there are issues, the reaction can be slow.

Podium Pricing

Podium pricing is; 

• Core Plan – $399/month
• Pro Plan – $499/month
• Signature Plan – Custom pricing for enterprise-grade features and support

Podium also charges additional fees for some onboarding and premium services.

Podium Integrations

• Freshdesk
• HubSpot
• Freshbooks
• Athenahealth
• Open Dental
• Calendly
• Airtable
• ARMS
• And more…

Podium Customer Support Channels

• Live Chat
• Phone Support
• Email Support
• Help Center
• Training Resources

Podium Ratings

Capterra – 4.3 

Podium Reviews

“It’s super easy to send out review requests, and customers usually respond quickly. Helped us increase reviews.” 

“I wish that the messages were listed in chronological order; this is the biggest issue for our team. There are several strands of messages, including one for “All Conversations”, but even if “newest to oldest” is selected, they are not listed in order. Sometimes we’ll receive a message notification in a pop-up box, and when we go to find it on Podium, it’s either digging or doing a search.”

Source: G2 Verified Reviews

7. Birdeye 

Birdeye provides an all-in-one reputation management platform for hospitals, enabling them to gather patient feedback, track their online presence, and connect with patients using automated processes.

Key Features of Birdeye

• Multi-channel review solicitation (SMS, email, calls): Gather reviews from patients across multiple channels.
• Real-time review monitoring and alerts: Receive immediate notifications when new reviews are posted, enabling you to manage your hospital’s reputation effectively.
• Customizable patient surveys: Create survey questions to collect valuable patient feedback and improve service quality.
• Social media and website integration for publishing reviews: Make positive reviews accessible to social media and your website with minimal effort.
• HIPAA-compliant security features: Keep communication and data privacy secure in line with healthcare regulations.
• Automated communication workflows: Automate review requests and patient engagement for easy communication.

Pros of Birdeye

• Powerful automation features: Automate review solicitation and patient communications to save time.
  
• Strong integration capabilities: Integrates well with social media and other platforms for enhanced visibility.
  
• Intuitive dashboard: Easily manage and monitor reviews with a user-friendly interface.

Cons of Birdeye

• Slow Customer Support: Customer support may be slow during busy periods, with response times potentially delayed during periods of high demand.
  
• No advanced features: Advanced features may cost extra. Some advanced functionalities are available at an additional cost.

Birdeye Pricing

Birdeye offers three custom pricing plans:

• Starter: $299 / month
• Growth: $399 / month
• Dominate: $499 / month

Birdeye Integrations

• eClinicalWorks
• Cliniko
• AthenaPractice
• Open Dental
• PracticeWorks
• SimpleSalon
• Maxident

Birdeye Customer Support Channels

• 24/7 Live Chat
• Phone Support
• Email Help Desk
• FAQs & Forum
• Knowledge Base

Birdeye Ratings

G2: 4.7.

Birdeye Review

“We love BirdEye because it allows us to view all of our online reviews in one location and respond seamlessly. We can also integrate with our Property Management software to send out review requests and surveys to identify areas for improvement and areas of excellence.”

THE WORST company I have dealt with in over 30 years as an attorney.  I cannot stress enough how awful my experience was with Birdeye.”

Source– G2

8. Solutionreach

Solutionreach is primarily a patient communication and retention platform designed for the healthcare industry. It also offers essential online reputation management tools such as review requests, dashboards, and local reputation monitoring.

Key Features of Solutionreach

• Automated Review Requests: Healthcare providers can request reviews automatically via email or text after appointments. This helps improve online visibility and patient trust.
• Reputation Analytics Dashboard: Track and analyze online reviews using a centralized dashboard that offers performance metrics across locations and providers.
• Custom Templates & Notifications: Users can create custom response templates and set up tailored notifications for new reviews across platforms like Google and Facebook.
• Multi-location & Local Reputation Management: Solutionreach supports practices with multiple locations, offering tools to manage each site’s reputation individually and collectively.
• Patient Retention Tools (Bonus): Although primarily known for patient engagement, features like recall reminders, appointment confirmations, and two-way texting add to its value.

Pros of Solutionreach

• User-Friendly Dashboard: The platform’s clean and intuitive interface makes navigation simple, even for non-technical staff.
• Practical Patient Communication Tools: In addition to review management, its automated reminders, text messaging, and email features help improve patient engagement and reduce no-shows.

Cons of Solutionreach

• There could be some minor sync issues and small interruptions in the workflow that require manual correction.
• The support reply is usually not quick, and the slowest period can be during onboarding. 
• Starting at $329/month, designed only for healthcare practices.

Solutionreach Pricing

Solutionreach pricing is; 

• Base Plan – $329/month
• Additional Fees- May apply for advanced features, onboarding, or multi-location setups.

Solutionreach Integrations

• Denticon
• Fuse
• Dentrix
• Open Dental
• Eaglesoft
• Curve Dental

Solutionreach Customer Support Channels

• Email Support
• Live Chat
• Phone Support
• Knowledge Base
• Training Resources

Solutionreach Ratings

G2 – 4.3

Solutionreach Reviews

“The review request automation has helped us get more Google reviews. The dashboard is easy to use.” 

“It’s great for patient reminders and reviews, but the system does crash or lag sometimes.” 

Source: Capterra

9. Reviews.io

Reviews.io is a company focused on helping businesses monitor and develop their online reputation through review collection and management. This provides an accessible method for customers to provide feedback on businesses online. The advantages of utilizing review collection include increased trust from customers, enhanced website traffic, and improved sales.

Key Features of Reviews.io

• Product Reviews: Collects and showcases verified customer feedback on individual products to build trust and boost conversions.
• Attributes: Allows customers to rate specific product qualities (like fit or durability) for deeper review insights.
• Company Reviews: Gathers feedback about the overall brand or service experience to strengthen company credibility.
• AI Assistant: Uses AI to analyze review data, surface insights, and streamline response management.
• Reputation Manager: Centralizes reviews from multiple platforms to monitor, manage, and improve your brand’s online reputation.
• Review Invite Flows: Automates personalized review requests through email, SMS, or other channels to increase review volume.

Pros of Reviews.io

• Reliable platform: It easily integrates with any business vertical, making it easier to use. 
• Brilliant Customer Support: Users highly value the brilliant customer support from Reviews.io, praising their efficiency and expertise in resolving issues
• Ease of use: Users praise the ease of use of Reviews.io, highlighting its friendly interface and seamless navigation for managing reviews

Cons of Reviews.io

• Not affordable: Users note that the service is expensive, especially for additional features, impacting overall affordability.
• Arduous setup: Users find the complex setup of Reviews.io frustrating, requiring extensive refinement and leading to repetitive configurations
• Difficult Navigation: Users find the complex navigation of Reviews.io frustrating, feeling lost and overwhelmed by its complexity

Reviews.io Pricing

• Essential: $29 / month
• Startup: $99 / month
• Plus: $499 /month

Reviews.io Integration

• ActiveCampaign
• Aircall
• Bloomreach
• Bold Commerce
• BoostCommerce
• Hubspot
• Google
• Freshworks

Reviews.io Customer Support Channels

• Live Chat
• Contact Form
• Emails

Reviews.io Ratings

Capterra: 4.6 /5

G2:4.8 5

Reviews.io Reviews

“Being a small business, it is quite pricey for some of the features you need in the higher plans, but that’s only because we have less capital than larger companies. It is worth the money.”

“I found out that the previous issue I mentioned was easily rectified with the provided account. I would happily say that there is none, and the platform/service is amazing as is right now.”

10. Reputation Experience Management

Reputation is a company that has developed a platform transforming customer feedback into valuable insights. This process is known as Reputation Experience Management, a concept pioneered by Reputation. The platform analyzes large volumes of both solicited and unsolicited feedback data, which greatly assists companies in their growth path – this includes, but is not limited to, improvements in customer experience and operations.

Key Features of RXM

• Feedback Anywhere: Unifies customer feedback across surveys, social media, reviews, and listings into a single dashboard for holistic listening and action
• Reputation Score X: AI-driven scoring that measures sentiment, visibility, and engagement, and provides prescriptive insights to boost brand performance
• Conversational Surveys: Sends SMS-based, real-time surveys to recent customers to drive immediate feedback with open rates as high as 82%.

Pros of RXM

• Ease of use: Users appreciate the ease of use of Reputation, simplifying review responses and content scheduling seamlessly.
• Centralized Review Management: Users value the convenience of centralized review management with Reputation, simplifying customer care and social media management

Cons of RXM

• Delays in seeing reviews: Users experience delays in seeing reviews, struggle with spam, and find score fluctuations confusing and frustrating
• Missing Features: Users find the missing features frustrating, especially the lack of updates and immediate review visibility
• Steep learning curve: Users find the learning curve steep, with challenging navigation and support materials written for advanced users.

RXM Pricing

Contact the company for more information related to pricing

RXM Integration

• AthenaOne
• Entrata
• Google My Business
• Salesforce

RXM Customer Support Channels

• Live Chat
• Contact Form
• Emails

RXM Reviews

“Clarity of photos through Reputation is terrible and blurry. That is the only thing I didn’t like about the platform. It was not for that, everything else is amazing”.

“The team at Reputation.com has gotten numerous tickets from us to solve the survey integration issues, and this has been going on for over 6 months without resolution. This is a complete lack of customer service, and we have paid thousands of dollars. Do not use this company if you can help it.”

RXM Ratings

G2: 4.6 /5

Gartner: 4.6 /5

How to Enhance Your Online Reputation as a Nurse Using Emitrr?

Automated Review Requests

Automatically sends personalized SMS or email review invitations after patient encounters, ensuring timely feedback when satisfaction is highest and significantly boosting review volume.

Multi‑Platform Review Monitoring

Aggregates patient reviews from multiple platforms like Google, Facebook, Healthgrades, Yelp, and more into one unified dashboard, giving you a complete and consolidated view without visiting multiple platforms. 

Real‑Time Alerts & Sentiment Flags

Instant notifications for new reviews, with automated flagging of critical or negative comments so you can respond quickly and resolve issues before they escalate. AI-Assisted Response Suggestions

Provides AI-generated, HIPAA-compliant response templates that you can customize and send directly, helping you reply professionally and promptly without drafting from scratch. 

Reputation Dashboard & Analytics

Use the visual dashboard to track metrics like review counts, rating segments, sentiment trends, and review sources over time, enabling data-driven reputation improvements. 

Smart Segmentation & Personalized Outreach

Customize review request flows by nurse, department, or service type, for instance, tailoring messages after in‑home visits versus clinic appointments, for more relevant patient engagement.

Seamless EHR/CRM Integration

Works with over 500 systems (including Athenahealth, eClinicalWorks, Practice Fusion), allowing Emitrr to trigger review requests based on appointment data automatically, eliminating manual steps.

AI‑Driven Insight Extraction

Analyzes feedback to identify common themes, like punctuality or bedside manner, so you can focus on strengths and clear up repetitive issues using actionable insights. 

Secure and HIPAA-Compliant Tools

Ensures all review communications and data processing meet strict healthcare privacy standards, giving nurses confidence that patient confidentiality is safeguarded.

Frequently Asked Questions

Final Thoughts

Reputation management is more than just responding to reviews—it’s about shaping a trusted professional image. Tools like Emitrr empower nurses to showcase their quality of care, build patient trust, and expand their career opportunities. 

With secure, compliant platforms, nurses can take control of their online presence and stand out in a competitive field.

Ready to elevate your professional reputation? 

Try Emitrr and see the difference it can make.

Book a demo now!!