Top 10 AI Answering Services for Healthcare

Introduction

Do you know how many patient calls go unanswered at your practice? For most healthcare owners, the number is higher than expected. Every missed call is a missed appointment, an unhappy patient, or extra stress for your front desk. Staff are already juggling check-ins, insurance questions, and paperwork; answering calls all day only adds to the overload.

This is where AI Answering Services for Healthcare make a real difference. They act like a digital front desk that never closes, handling routine calls, booking appointments, sending reminders, and making sure patients always get an instant response.

The problem? Not all services are built with healthcare in mind. Some aren’t HIPAA-compliant. Others don’t connect with your scheduling or EHR system. Choosing the right one can be tricky.

That’s why we’ve put together this guide. You’ll learn what an AI answering service is, the benefits for medical and dental practices, the features that matter most, and a breakdown of the 10 best options available today.

Let’s dive in.

What is an AI Answering Service For Healthcare

A healthcare AI answering service is a smart, phone answering system, often called an AI receptionist for healthcare, that handles patient calls, texts, and web chats automatically. Think of it as a digital front desk that works 24/7, greeting patients, booking appointments, sending reminders, and making sure no call goes unanswered.

How it’s Different from a Traditional Virtual Answering Service

A traditional virtual answering service is usually staffed by people working in call centers. They can take messages, forward calls, and sometimes book appointments, but they are limited by hours, availability, and training.

An intelligent answering system, on the other hand, doesn’t rely on human agents. It uses AI to understand patient questions, respond instantly, and connect with your scheduling or EHR software in real time. It reduces wait times, eliminates voicemails, and ensures consistency across every interaction.

Watch this video to learn more about AI phone answering service:

Why do Healthcare Practices Need an AI Answering Service

Every healthcare practice deals with a flood of patient calls, questions about insurance, last-minute cancellations, urgent concerns, or simple appointment confirmations. When staff are already overburdened, this constant stream creates delays, missed opportunities, and frustrated patients. An AI Answering Service bridges that gap by ensuring every call, text, or chat gets answered instantly.

Here’s why it’s becoming essential:

24/7 Patient Support

Your patients don’t just call between 9 to 5. Emergencies, scheduling requests, and prescription questions often come after hours. With a 24/7 AI answering service for healthcare, patients always reach someone, even at midnight. This round-the-clock availability helps practices stand out and improves patient trust.

Free Up Staff from Routine Calls

The majority of calls are repetitive: “What time do you open?”, “Where is the clinic located?”, “Do you take my insurance?” Having staff repeat these answers all day leads to frustration and wasted time. An AI receptionist for healthcare can instantly respond to routine questions, so staff can focus on in-person patients and more complex tasks.

Lower Missed Calls & No-Shows

Missed calls often turn into missed revenue. Patients who can’t reach you may call another clinic. An AI phone answering service makes sure every call is answered, while also sending reminders and confirmations to reduce no-shows. That means fewer empty chairs and more steady revenue.

Reduced Front Desk Burden

The front desk is the heartbeat of any practice, but when phones never stop ringing, patient check-ins and service quality suffer. An AI answering agent takes the pressure off by handling incoming calls, giving staff breathing room to manage in-office tasks without interruptions.

Smarter Triage & Escalation

Not every call is equal. Some patients just want directions, while others might be dealing with urgent medical concerns. An intelligent answering system can tell the difference, handling simple requests automatically and escalating urgent cases to the right provider instantly.

Enhanced Reporting & Insights

Most practices don’t have clear visibility into call volumes, patient wait times, or how many calls go unanswered. An AI patient communication system provides real-time analytics, helping you spot trends, allocate staff better, and make data-driven decisions to improve operations.

Seamless Appointment Scheduling

Manual scheduling means phone tag, delays, and errors. With an AI scheduling assistant for healthcare, patients can book, cancel, or reschedule on their own, day or night. This reduces scheduling conflicts and saves hours of staff time.

Eliminate Voicemail Overload

Patients dislike leaving voicemails, and staff dislike sorting through them. Voicemails often go unanswered for hours, if not days. An AI medical answering service removes this pain point by giving patients immediate responses instead of sending them to voicemail.

Types of AI Answering Service For Healthcare

Different practices face different communication challenges. That’s why AI answering services for healthcare come in multiple forms, each designed to solve a specific pain point. Here are the main types of automated answering service, along with how each one works:

AI Voice Answering Service

• What it is: An AI voice answering service that answers inbound calls with a natural, conversational voice.
• Use cases: Patient inquiries, prescription refill requests, triage for urgent calls.
• Benefits: Smart call routing, empathetic AI voice interaction, and fewer abandoned calls. Patients feel heard immediately, even after hours.

AI Missed Call Text Back Service

• What it is: A missed call text back system automatically sends a personalized text when a call goes unanswered.
• Use cases: High call volume practices where staff can’t always pick up.
• Benefits: Keeps patients engaged instead of losing them to another provider. A quick “Sorry we missed you, how can we help?” often saves the relationship.

AI SMS Answering Service

• What it is: An SMS answering service offers two-way texting support that lets patients book appointments, confirm schedules, or get answers to FAQs.
• Use cases: Dental and medical offices that want to send reminders, manage reschedules, or share prescription instructions by text.
• Benefits: Convenient for patients, reduces no-shows, and gives practices an easy way to manage routine communication.

AI Webchat Answering Service

• What it is: An AI webchat answering service is a chat widget on your website powered by AI to respond instantly to patient questions.
• Use cases: Clinics with high website traffic where patients want quick answers before booking.
• Benefits: Works as a virtual patient communication assistant, capturing leads, providing directions, answering insurance queries, and converting visitors into booked appointments.

AI Ominchannel Answering Service

• What it is: A unified platform that manages calls, SMS, webchat, and even WhatsApp in one place.
• Use cases: Multi-location practices, dental chains, or clinics handling large volumes of patient communication.
• Benefits: Consistent patient experience across every channel, streamlined communication for staff, and better control over multi-location operations.

Key Features to Look for in an AI Answering Service for Healthcare

Choosing the right AI answering service for healthcare isn’t just about automation; it’s about finding a tool that genuinely improves patient experience while making life easier for your staff. Here are the key features to look for, with a clear explanation of why they matter:

24/7 Availability

Healthcare doesn’t stop at 5 PM. Patients call in the evenings, on weekends, and even during holidays. A strong AI phone answering system ensures your practice is always available, no matter the time. This not only prevents patients from turning to another provider but also builds trust that your clinic is always there when they need support.

HIPAA-Compliant AI

Patient data security is non-negotiable. A HIPAA-compliant AI answering service makes sure that sensitive information, like medical history, contact details, and appointment records, is encrypted and handled with the highest standards of security. Without compliance, your practice could face heavy fines and loss of patient confidence.

AI Triage & Intelligent Call Routing

Every call has a different level of urgency. Some are routine (“What are your office hours?”), while others may be emergencies (“I’m having complications after surgery”). An AI answering assistant can recognize the difference, handle basic questions automatically, and route urgent cases directly to the right doctor or staff member. This ensures patients get the right level of care quickly.

Appointment Scheduling & Management

Manual scheduling eats up staff time and often results in phone tag with patients. An automated appointment answering system allows patients to book, reschedule, or cancel appointments anytime, even in the middle of the night. Since it syncs with your calendar or EHR system, there’s no double booking or scheduling confusion.

Multilingual Patient Support

Many communities are multilingual, and language barriers often create patient frustration. A good AI receptionist for healthcare should be able to converse in multiple languages, making it easier for non-English-speaking patients to get the care they need and helping your practice serve a wider population.

Integration with EHR/EMR, CRM and VoIP

An answering service that doesn’t connect with your existing systems creates extra work. The best AI patient communication systems integrate smoothly with EHRs, EMRs, CRMs, and phone/VoIP platforms. This means when a patient books an appointment through AI, it automatically updates in your system, so staff don’t need to re-enter details manually.

Automated Reporting & Analytics

Without data, you can’t measure performance. A strong AI answering assistant should provide reports on call volume, missed calls, patient wait times, and how many appointments were booked or confirmed. This data helps you spot trends, like peak calling times, so you can make better decisions about staffing and patient flow.

Ease of Use for Staff

Your team already has enough on their plate. If a system takes weeks to train on or is too technical, adoption will fail. The best AI medical answering services are easy to set up, simple to use, and require little to no IT support, so your staff can focus on patient care instead of troubleshooting.

Customizable Workflows & Escalation Rules

Every practice operates differently. A dental office may want to route after-hours emergencies to a specific dentist, while a medical clinic may need post-surgery calls sent straight to the on-call provider. A flexible AI answering agent lets you customize workflows and escalation paths to fit your exact practice needs.

Integration & Compliance Requirements in AI Answering Service for Healthcare

When choosing an AI answering service for healthcare, it’s not enough to look at features, you also need to make sure the system is secure, compliant, and works seamlessly with your existing tools. Here are the core requirements every practice should check:

HIPAA Compliance

HIPAA compliance is the foundation of any medical communication tool, ensuring Protected Health Information (PHI) is always secure. Without it, practices risk heavy fines and patient mistrust.

What to check:

• Data encryption (in transit & at rest)
• Secure cloud storage with redundancy
• Role-based access controls & MFA
• Detailed audit logs
• Signed Business Associate Agreement (BAA)

Integration with EHR/EMR Systems

Direct integration with EHR/EMR platforms like Epic, Athenahealth, Dentrix, or eClinicalWorks keeps records accurate and reduces manual data entry. This ensures every appointment or update flows into patient charts automatically.

What to check:

• Appointment writes/updates flow into charts
• Patient demographics and notes sync
• Real-time availability blocking to prevent double booking
• Vendor provides tested connectors or open APIs

VoIP & Telephony Compatibility

Your phone system is the backbone of patient communication. A good AI phone answering service should plug into VoIP platforms. Such AI VoIP can manage call routing without forcing a complete phone system change.

What to check:

• Native integration or SIP/forwarding support
• Reliable caller ID pass-through
• Rules for overflow, after-hours, and on-call routing
• Failover behavior if the phone provider is down

CRM & Practice Management Software Integration

For practices running recalls, marketing, or retention campaigns, integration with CRMs (Salesforce, HubSpot, Zoho) or practice management systems is essential. This gives your team a unified view of both patient care and engagement.

What to check:

• Logging of calls/SMS/chat to the contact record
• Triggers for recalls, campaigns, and lead follow-ups
• Field mapping and de-duplication controls
• Outbound messaging from CRM workflows (where allowed)

Secure Data Handling & Audit Trails

Beyond HIPAA, secure data handling ensures accountability. Every interaction should leave a trace that can be reviewed for audits, disputes, or quality monitoring, building transparency for both patients and staff.

What to check:

• Exportable, time-stamped interaction logs
• Retention policies configurable by channel
• Access history (who viewed/changed what and when)
• Regular third-party security assessments

Scalability & Multi-Location Support

As practices expand, the answering system should scale with them. Multi-location support allows centralized oversight while giving each office flexibility in routing and reporting.

What to check:

• Central admin; location-level routing and hours
• Per-location reporting and analytics
• Role-based permissions by site/team
• Reliable performance at higher call/text volumes

How to Choose the Right AI Answering Service for Healthcare

With so many vendors claiming to be the “best,” choosing an AI answering service for healthcare can feel overwhelming. The right choice depends on your practice’s unique needs, budget, and long-term goals. Here are the factors to weigh before making a decision:

Define Your Practice Needs

Start by identifying the gaps you’re trying to fill. Do you need after-hours coverage? Is call volume overwhelming your front desk? Or is scheduling the biggest bottleneck? Having clarity ensures you don’t overpay for features you’ll never use.

Balance Features Against Cost

Many platforms pack in advanced tools, but not all may be relevant for your practice. Compare the core features you truly need, such as HIPAA compliance, scheduling, or multilingual support, against the price. This helps you avoid overspending on add-ons that sound good on paper but add little value day-to-day.

Look for Ease of Setup and Adoption

The best AI phone answering services are easy to set up and require minimal training for staff. If a system is overly complex, your team may resist using it, which defeats the purpose of automation.

Prioritize Vendors with Healthcare Experience

AI answering systems designed for general businesses often lack the compliance, workflows, and integrations that healthcare requires. Vendors with proven healthcare expertise understand industry-specific needs such as HIPAA, appointment scheduling nuances, and integration with EHR systems.

Consider Scalability and Multilingual Support

If you run multiple clinics or serve diverse patient populations, your system should be able to grow with you. Multilingual capabilities ensure no patient feels excluded, while scalability means you won’t need to switch platforms as your practice expands.

Check Real-World Reviews and Testimonials

Beyond marketing claims, real-world reviews from other healthcare providers can tell you how reliable a system is. Look for feedback on response times, patient satisfaction, and customer support. Peer experiences often reveal what you won’t find in sales brochures.

Top 10 AI Answering Services for Healthcare

1. Emitrr AI
2. Smith AI
3. Lyngo AI
4. Simbo AI
5. Answer Hero
6. Dialzara
7. RingCentral
8. Synthflow AI
9. Rosie AI
10. Abby Connect

1. Emitrr

What is Emitrr?

Emitrr is an AI-powered all-in-one patient communication platform, and our top pick as the best AI call answering service for healthcare practices. It uses smart AI that understands clinical context and talks with patients in natural, human-like conversations. Instead of relying on staff to answer every call or message, Emitrr uses advanced AI to handle routine patient communication, calls, SMS, voicemails, and webchats, around the clock. It’s fully HIPAA-compliant and designed specifically for healthcare, meaning it understands scheduling workflows, compliance rules, and patient needs better than generic call-handling software.

Emitrr Features

• 24/7 AI Call Receptionist: Always available to pick up patient calls, answer questions, and handle scheduling without staff involvement.
• AI Voice Agent with Natural Voices: Offers multiple natural-sounding voice options, avoiding the “robotic” feel of older systems. Patients get a professional, empathetic experience every time they call.
• AI Call Handling: From routine Level 1 questions (hours, insurance, directions) to booking, canceling, or rescheduling appointments, Emitrr manages conversations end-to-end.
• AI Call Queue: Keeps patients engaged by handling common queries in real time via AI call queuing. If someone drops mid-call, auto-messages keep the interaction alive.
• Missed Call-to-Text: If a call goes unanswered, Emitrr automatically follows up with a personalized text, so patients never feel ignored.
• AI Phone Tree: Interactive menu in the form of AI phone tree that guides patients quickly to the right department.
• AI Call Routing: Recognizes whether the caller is new or existing and directs them to the right staff or department with help of AI call routing.
• AI Call Forwarding: Urgent or VIP calls can be routed to the right team instantly, reducing delays with the help of AI call forwarding.
• AI Call Screening: Blocks spam or robocalls and identifies unknown numbers, preventing disruptions.
• Call Pop: Provides instant caller details on the screen during live calls, helping staff respond faster and more accurately.
• AI Call Recording: Records all calls securely, supporting training, quality checks, and compliance audits.
• AI Summaries & Transcripts: Generates clear summaries of calls, saving staff from replaying recordings when reviewing patient interactions.
• AI SMS Nudge: Prompts patients waiting on the phone to switch to text, reducing frustration with long hold times.
• AI SMS Agent: It also acts as an AI SMS agent that can handle two-way texting for reminders, confirmations, prescription updates, and FAQs.
• AI Forms & Data Collection: This acts as an AI patient intake assistant that helps you collect patient details, demographics, insurance info, and medical history before visits, cutting down front-desk paperwork.
• AI Webchat Assistant: Website chat widget that captures leads, answers questions, and books appointments instantly.
• Dashboard & Reports: Tracks all calls, answered, missed, dropped, and highlights patterns like peak hours and bottlenecks. This helps practices plug gaps and improve patient communication.
• EHR/EMR/PMS Integrations: Works with systems like Dentrix, eClinicalWorks, Athenahealth, and more, so patient records and appointments update automatically.
• Auto Dialer: Lets staff make calls directly from within the chat dashboard without looking up numbers manually.

Emitrr Pros

• Save 100+ staff hours: Emitrr’s AI voice agent manages routine Level 1 calls like FAQs, bookings, cancellations, and reschedules, freeing your front desk for higher-value tasks.
• Seamless EHR/PMS/CRM integrations: With 500+ integrations, Emitrr syncs automatically with your existing systems. Call pop displays patient details instantly, helping staff respond quickly and accurately.
• Lower call abandonment rates: Long hold times push patients away. Emitrr reduces drop-offs by communicating wait times and offering SMS as an alternative.
• 24/7 patient engagement without extra staff: Patients get instant support day or night with Emitrr’s AI front desk assistant, without the cost of hiring after-hours staff.
• Smarter call routing: AI offers smart call answering that basically identifies whether callers are new or returning, gathers details if needed, and directs them to the right department in seconds.
• Handle multiple calls at once: Unlike a human receptionist, Emitrr can manage multiple conversations simultaneously, ensuring no patient is left waiting.
• Self-learning SMS agent: Over time, the AI becomes smarter, offering more accurate and context-aware responses.
• HIPAA-compliant communication: Built for healthcare, Emitrr safeguards PHI with encryption, audit logs, and signed BAAs, keeping practices compliant.
• Custom workflow automation: Tailor routing rules and workflows for your practice, such as directing post-surgery calls to the on-call provider or insurance queries to billing.
• Reduced no-shows: Automated appointment reminders, confirmations, and easy rescheduling options keep calendars full and schedules running smoothly.
• Omnichannel support: Patients can reach you by phone, text, webchat, all managed in a single platform.
• Better patient experience: Natural-sounding AI voices, personalized responses, and instant access to patient data make communication empathetic and human-like.
• Scalable for growth: Works seamlessly for solo practices, multi-specialty clinics, or multi-location groups with centralized oversight and local flexibility.
• Actionable insights and reports: Dashboards show call volumes, missed calls, response times, and patient trends, helping you make data-driven staffing and operational decisions.
• Cost-effective model: Transparent, usage-based pricing ensures practices only pay for what they use, keeping it budget-friendly.

Emitrr Cons

More advanced AI features are coming soon! 

Emitrr Pricing

Emitrr’s AI pricing starts at $99 a month. You can get in touch with Emitrr’s team to get a custom quote and to pay for only the features you require.

Emitrr Integrations

Emitrr offers seamless integration with 500+ tools, including:

• Healthcare tools (Athenahealth, Dentrix, Eaglesoft, and more)
• CRM tools (Hubspot, Mailchimp, Salesforce, Zapier, and more)
• Calendar tools (Google calendar, Microsoft calendar, and more)

Emitrr Customer Support Channels

• Email: support@emitrr.com
• Live chat: Chat with a representative
• Phone: +1 (210) 941-4696
• FAQs/forum: Browse FAQs or forum
• SMS: Text for help
• Knowledge base: Access helpful guides

Emitrr Rating

Emitrr has a solid 4.8-star rating on Capterra.

Emitrr Reviews

“Big Emitrr Fan! Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out.”

“I’ve tried 4 different platforms, Emitrr has worked the best for me. The support staff has been very receptive and efficient discussing my requests and needs.”

(Source: Capterra)

2. Smith AI

What is Smith AI?

Smith AI is an AI answering service for healthcare practices that manages incoming patient calls, schedules appointments, and handles routine inquiries efficiently. It helps front-desk staff by taking care of high call volumes, so they can focus on patients who are physically in the office. 

Clinics, small hospitals, and specialty practices use Smith AI to reduce missed calls, respond quickly to urgent patient needs, and manage after-hours communication. It also collects important patient details like appointment requests and basic medical information, helping practices stay organized and run smoothly every day.

Smith AI Features

• AI Call Answering: Automatically picks up patient calls, handles common questions, and provides essential information.
• Call Routing: Directs calls to the correct department or staff member based on call type or patient history.
• Appointment Scheduling: Books, reschedules, and cancels patient appointments efficiently.
• HIPAA-Compliant Communication: Ensures patient data and call interactions remain secure.
• SMS & Email Follow-Ups: Sends reminders, confirmations, or follow-up messages to patients.

Smith AI Pros

• 24/7 Availability: Patients can reach your practice anytime, even after hours.
• Reduces Staff Workload: Automates repetitive calls and inquiries.
• Flexible for Practices: Works for small clinics, dental offices, and mid-sized practices.
• Secure Communication: HIPAA-compliant and protects patient information.

Smith AI Cons

• Limited Integration: Fewer options for EHR/EMR or CRM software integration compared to some competitors.
• Basic Reporting: Analytics features are simpler than some advanced AI answering platforms.
• Learning Curve: Requires some setup and training to optimize call handling workflows.

Smith AI Pricing

The pricing plan for Smith AI are as follows;

• Starter – 50 calls for $95/month
• Basic – 150 calls for $270/month
• Pro – 500 calls for $800/month
• Enterprise – Custom

Smith AI Integrations

• Hubspot
• Teams
• Calendly
• Zapier
• Pipedrive

Smith AI Customer Support Channels

• Phone
• Email
• Live Chat

Smith AI Rating

Smith AI has a rating of 4.8 on Capterra.

Smith AI Reviews

“I cant think of any positive experience. We used them as a last resort because the service was so terrible.”

“Before we started using website chat, we were consuming valuable personnel resources by responding to inquiries that were not applicable to our business or not in the area of our expertise. Using website chat frees our staff by automatically handling the client inquiry and gathering necessary information if a callback is required.”

(Source: Capterra)

3. Lyngo AI

What is Lyngo AI?

Lyngo AI is an AI-powered medical scribe and answering assistant designed to help healthcare providers manage documentation and patient communication more efficiently. While it’s best known for its AI medical scribe capabilities, transcribing and structuring clinical conversations, it also supports practices with call handling and patient interaction tools.

Lyngo AI Features

• 24/7 call handling: Lyngo AI allows you to answer after-hours medical calls. This AI smartly answers FAQs, appointment updates, and other non-urgent calls. 
• Call transcription: Get transcriptions of every call for easy review or compliance purposes. 
• Analytics and reporting: Get detailed access to analytics and reports related to total calls handled, type of query, missed calls, and other such key metrics. 
• AI appointment scheduling: It offers AI appointment booking service, which involves managing bookings, cancellations, and rescheduling to maximise slot availability. 
• AI call transfers: Let the AI transfer calls to humans that are urgent or require human attention.  
• HIPAA compliance: Ensure privacy and protection with HIPAA compliance and strong security features offered by this HIPAA-compliant answering service.

Lyngo AI Pros

• Highly customizable for workflows: This AI answering service is highly customizable for FAQ responses, branding, and other conversational workflows. 
• Reduces missed calls: Lyngo AI can answer hundreds of calls simultaneously 24/7, which helps in reducing missed calls dramatically. 
• Good real-time reporting capability: Gives you access to real-time, detailed calling reports for improvement. 
• Great security: Offers advanced end-to-end security, strict access controls, bank-level encryption, and more.

Lyngo AI Cons

• Lack of pricing transparency: Lyngo AI has not revealed pricing details on its website.
• Not ideal for big sized healthcare practices: This AI-assisting system is not ideal for multi-location or large-sized healthcare practices. Emitrr is a better option to consider if looking for such AI answering service.
• AI answering service for clinics: This AI medical answering service is mainly suited for clinics such as optometry clinics, dermatology clinics, etc., and is less proven for large healthcare practices.
• Integration can be a challenge: Integration with advanced systems requires setup and onboarding, which can be time-consuming.

Lyngo AI Pricing

Lyngo AI has not published details related to its pricing plans publicly. You may have to get in touch with their support to know more.

Lyngo AI Integrations

Lyngo AI integrates with popular practice management systems like Cliniko and Nookal. Integration with any other system may be possible with the API only.

Lyngo AI Customer Support Channels

• Email
• Knowledge base

Lyngo AI Rating & Reviews

There are no ratings and reviews for Lyngo AI yet on platforms like Capterra and g2.

4. Simbo AI

What is Simbo AI?

Simbo AI is a voice conversational AI made for healthcare practices. The platform claims to reduce missed calls and clinical work drastically as it acts like a healthcare virtual receptionist that can handle multiple calls simultaneously. This medical voice AI is best known for its natural conversational flow and ability to support multiple languages. However, a lack of pricing transparency and integration with EMR/PMS systems may be a challenge.

Simbo AI Features

• Quick response: AI that responds to calls in under two seconds, eliminating long hold times.
• Natural-sounding conversations: Provides a natural conversational experience, unlike robotic IVRs or phone trees.
• 24/7 availability: This AI virtual receptionist for medical practices operates 24/7 without additional staff, reducing front-office workload.
• Automation: Automates routine tasks like scheduling, reminders, patient check-ins, and post-procedure follow-up.
• HIPAA-compliant: Simbo AI is HIPAA-compliant with encrypted call handling to protect patient data and privacy.

Simbo AI Pros

• High accuracy AI: Offers natural conversational AI that understands clinical context. 
• Multilingual capabilities: AI with multilingual capability perfect for multi-location healthcare practices. 
• Robust HIPAA compliance: Offers strict HIPAA compliance and security safeguards
• Reduces manual workload: Claims to reduce manual workload and missed calls considerably.

Simbo AI Cons

• Integration may require IT assistance: Offers integration with only a few platforms, integration with some may require IT assistance. 
• Pricing is not transparent: Pricing details are not publicly transparent and require reaching out to the vendor.
• Learning curve: Initial learning curve involved for practice staff adapting to this AI answering service for healthcare.

Simbo AI Pricing

The pricing plan for Simbo AI is as follows:

• Basic
• Practice Starter – $198/month
• Practice Premium – $598 / month
• Enterprise

Simbo AI Integrations

Simbo AI integrates with major EHR and telehealth platforms.

Simbo AI Customer Support Channels

• Email
• Phone
• Live assistance

Simbo AI Rating & Reviews

Reviews and ratings for this for Simbo AI is not currently available on Capterra and g2.

5. AnswerHero

What is AnswerHero?

AnswerHero is a hybrid AI answering service and live receptionist solution that helps businesses, including healthcare practices, manage incoming calls 24/7. Practices can choose between AI-powered call handling for routine tasks or live agents for more complex conversations. This makes it appealing for healthcare owners who want automation for efficiency but still value a human touch when required.

Answer HeroFeatures

• AI Call Answering: Automated responses for routine questions and FAQs.
• 24/7 Live Receptionists: Human agents available when AI escalation is needed.
• Smart Call Routing: Routes calls to the correct department or staff member.
• HIPAA-Ready Options: Can be configured for healthcare compliance.
• Custom Scripts: Both AI and human agents follow tailored workflows.
• Bilingual Support: English and Spanish answering available.
• Message Taking & Voicemail Replacement: Ensures patients always reach AI or a live person.

AnswerHero Pros

• Hybrid approach: Combines AI automation with human agents for flexible coverage.
• Round-the-clock availability: Ensures no patient call goes unanswered.
• Bilingual support: Helpful for practices serving Spanish-speaking patients.
• Customizable scripts: Maintains consistency across patient interactions.
• HIPAA-ready setup: Can meet healthcare compliance needs.

AnswerHero Cons

• Limited AI depth: AI features are basic compared to specialized healthcare-first platforms like Emitrr.
• Manual follow-up still needed: Staff may need to re-enter data into EHR or scheduling systems.
• Scalability challenges: Live agent dependency may drive up costs with growing call volume.
• Fewer integrations: Does not integrate as seamlessly with EHR, CRM, or VoIP systems.

AnswerHero Pricing

The pricing offered by AnswerHero is as follows:

• Starter – $70/month
• Popular – $149/month
• Pro – $279/month
• Business – $499/month
• Executive – $949/month

Answer Hero Integrations

• Clio
• Calendly
• Zapier
• Podio
• Zendesk
• And more

Answer Hero Customer Support Channels

• Email
• Phone
• Live chat

Answer Hero Rating & Reviews

There are no reviews or ratings available for AnswerHero currently on Capterra or g2.

6. Dialzara

What is Dialzara?

Dialzara is an AI phone answering service that helps businesses, including healthcare providers, manage incoming calls without relying solely on front-desk staff. The platform uses AI-driven call handling to answer, route, and manage patient inquiries 24/7. While not as healthcare-specialized as some competitors, it positions itself as a cost-effective solution for practices that want automation to reduce missed calls and free up staff.

Dialzara Features

• 24/7 call answering service: Offers a 24/7 call answering AI agent that can answer after-hour queries. 
• Call summaries: Creates full transcripts and call summaries for documentation and follow-up. 
• Life-like AI voices: Uses NLP to generate human-like voices. 
• Multilingual AI call agent: Their VoIP AI agent can converse in English, Spanish, and French. 
• Intelligent call routing: Route calls intelligently based on context. 
• Natural voice processing: Offers context-aware and relevant responses.

Dialzara Pros

• 24/7 AI answering: Ensures patient calls are handled day and night.
• Automated call routing: Directs callers to the correct department or staff member without human intervention.
• Reduces staff workload: Handles routine inquiries so front-desk teams can focus on in-office patients.
• Affordable option: Typically priced lower than full-service virtual receptionists or call centers.
• Voicemail replacement: Prevents patients from being sent to voicemail, improving engagement.

Dialzara Cons

• Limited healthcare focus: Not purpose-built for medical or dental practices; lacks deep industry customization.
• Fewer integrations: Does not connect seamlessly with EHR/EMR or practice management systems.
• Basic AI features: Lacks advanced capabilities like AI triage, SMS engagement, or form collection.
• No live agent backup: Fully AI-driven, which may not suit practices that want a hybrid human + AI approach.
• Scalability concerns: May not handle complex multi-location setups as effectively as larger platforms.

Dialzara Pricing

The pricing plans for Dialzara are as follows:

• Business Lite – $29/month
• Business Pro – $99/month
• Business Plus – $199/month

Dialzara Integrations

• Salesforce 
• HubSpot
• Zoho CRM
• Calendly
• Acuity Scheduling
• Google Calendar 
• Microsoft Teams
• Zendesk

Dialzara Customer Support Channels

• Email
• Live chat
• Demo videos
• FAQs

Dialzara Rating

Dialzara has a rating of 4.4 on Trustpilot.

Dialzara Reviews

“It’s been a great experience and they have amazing customer support. I had a few issues on my end, because I am not great with computers, they got it fixed within minutes.”

“They are super responsive and always jump in to save the day! Very happy with my service”

(Source: Trustpilot)

7. RingCentral

What is RingCentral?

RingCentral is a leading provider of cloud communications, and its RingCentral AI Reception (AIR) is positioned as an AI phone answering system for healthcare. AIR is designed to engage patients when they call, resolve routine questions, and route urgent matters directly to the right hospital or clinic team. As a trusted brand in the communications industry, RingCentral gives healthcare practices a reliable backbone for phone systems and AI-enabled call management. However, it currently lacks advanced features like AI appointment scheduling, making it less comprehensive than specialized healthcare-first platforms.

RingCentral Features

• AI Reception (AIR): Engages callers, answers FAQs, and routes urgent calls to the right team.
• 24/7 Call Management: Ensures practices can handle patient calls at all hours.
• IVR & Auto-Attendant: Interactive menus to direct patients to the right department.
• Voicemail-to-Text: Converts voicemails into searchable text for quicker follow-ups.
• HIPAA-Ready Plans: Available for healthcare practices that need compliance.
• Analytics & Reporting: Provides insights into call volumes, response times, and patient interactions.
• Third-Party Integrations: Connects with CRM systems and some healthcare platforms via APIs.

RingCentral Pros

• Strong encryption: RingCentral offers strong encryption and security with TLS and SRTP. 
• Improves patient engagement: This AI answering system helps improve patient engagement with appointment scheduling, FAQ answering, reminders, rescheduling, patient query handling and more.
• AI-enabled call handling: AIR helps reduce staff burden by resolving routine queries automatically.
• Scalable system: Suitable for single clinics or large healthcare networks.

RingCentral Cons

• Difficult to use: Using this AI answering system can be a bit difficult because of the comprehensive features. 
• Customization requires technical resources: If you need to get this AI phone customized as per your healthcare practice’s needs for things like call queue setup, even initial setup, then you will need technical resources. 
• Can be glitchy: This answering service for healthcare can be a bit glitchy when handling multiple calls. 
• Customer service is hard to reach: A lot of users have highlighted how hard it is to reach customer service and to get resolutions from them.

RingCentral Pricing

The pricing for RingCentral’s AI receptionist starts at $59/month for 100 minutes.

RingCentral Integrations

• Epic
• Cerner (Oracle Health)
• MEDITECH
• NextGen
• Allscripts
• AthenaHealth
• eClinicalWorks

RingCentral Customer Support Channels

• Chat
• Phone support
• Knowledge base
• Email ticketing

RingCentral Rating

RingCentral has a rating of 4.2 on Capterra.

RingCentral Reviews

“It has some glitches especially when you have multiple calls coming in.”

“The AI notes for phone calls is really helpful to refer back to or share with our team. It’s convenient having the forwarding and queue services on multiple devices.”

(Source: Capterra)

8. Synthflow AI

What is Synthflow AI?

Synthflow AI is an AI-powered voice agent platform that helps businesses, including healthcare practices, automate inbound and outbound calls. It’s designed to sound natural, engage callers in real-time conversations, and complete routine tasks without human intervention. While not built exclusively for healthcare, many clinics and dental practices use Synthflow AI to reduce call handling costs, provide after-hours coverage, and improve patient engagement.

Synthflow AI Features

• AI Voice Agents: Natural-sounding, customizable voices for patient calls.
• 24/7 Call Answering: Always available to handle routine inquiries.
• Call Routing: Directs patients to the right department or staff member.
• Custom Call Flows: Practices can design call flows for FAQs, appointment-related queries, or follow-ups.
• Multi-Language Support: Handles conversations in multiple languages.
• Voicemail Replacement: Provides instant responses instead of sending patients to voicemail.
• API & Integrations: Connects with CRMs and other business tools (limited direct EHR/EMR compatibility).
• Analytics & Reports: Insights into call activity, intent recognition, and response accuracy.

Synthflow AI Pros

• Natural conversations: AI voices sound more human compared to traditional IVR systems.
• Always available: 24/7 answering ensures no call is left unattended.
• Customizable call flows: Practices can build workflows to match their needs.
• Multi-language capability: Helps serve diverse patient populations.
• Cost-effective automation: Reduces reliance on live staff for basic call handling.

Synthflow AI Cons

• Not healthcare-specific: Lacks built-in compliance or healthcare workflows.
• Limited EHR/EMR integration: Requires extra steps for syncing patient data.
• No advanced scheduling tools: Cannot directly manage bookings or cancellations within healthcare systems.
• Scalability challenges: May require technical setup to scale across multi-location practices.
• Less robust support: As a newer platform, support resources may be limited compared to established vendors.

Synthflow AI Pricing

Synthflow AI answering service comes with five pricing options:

• Starter – $29/month 
• Pro – $450/month
• Growth – $900/month
• Agency – $1400/month
• Enterprise/Custom – Priced by quote.

Synthflow AI Integrations

• Genesys
• Avaya
• Twilio
• Five9
• HubSpot
• Salesforce
• Zendesk

Synthflow AI Customer Support Channels

• Knowledge Base
• Email
• Group calls
• Commuity forums

Synthflow AI Rating

Synthflow AI has a rating of 4.5 on g2.

Synthflow AI Reviews

“The voices for agents were not gendered, so trying to filter based on “male” or “female” in the dropdown filters yielded 0 results; moreover, there were no other filters, despite things like age and accent being obvious options for filters.”

“The initial setup had a bit of a learning curve, particularly in fine-tuning conversation flows. However, once we got through the early adjustments, the system ran smoothly. I’d love to see a few more ready-made conversation templates to speed up onboarding.”

(Source: g2)

9. Rosie AI

What is Rosie AI?

Rosie AI is an AI voice answering platform designed to manage inbound calls for small businesses and healthcare providers. Its focus is on providing natural-sounding AI phone agents that can answer patient calls, resolve common queries, and direct urgent issues to the right staff. While still an emerging player, Rosie AI positions itself as a budget-friendly option for clinics looking to replace voicemail and reduce front-desk strain.

Rosie AI Features

• AI Call Answering: Greets callers, answers routine questions, and reduces reliance on staff.
• Call Routing: Transfers urgent or complex calls to the correct team member.
• Voicemail Replacement: Ensures patients always get a response instead of leaving a message.
• Custom Call Scripts: Practices can set rules and scripts for how the AI responds.
• Natural-Sounding Voices: Offers conversational AI voices for a better patient experience.
• 24/7 Availability: Handles calls at any time, including after hours.
• Basic Analytics: Tracks call activity and provides usage insights.

Rosie AI Pros

• Affordable solution: Lower cost compared to large enterprise AI answering systems.
• Easy setup: Quick onboarding without heavy IT requirements.
• Human-like AI voices: Creates a more natural caller experience than traditional IVR menus.
• 24/7 call coverage: Ensures patients are supported outside of office hours.
• Good for small practices: Simple and lightweight for clinics that don’t need advanced features.

Rosie AI Cons

• Not healthcare-focused: Lacks built-in HIPAA compliance and healthcare integrations.
• Basic feature set: No appointment scheduling, SMS, or omnichannel support.
• Limited scalability: Best for smaller practices; may struggle with multi-location needs.
• Fewer integrations: Minimal compatibility with EHR/EMR, CRM, or VoIP platforms.
• Newer platform: Still developing, so features and support may be less mature than established competitors.

Rosie AI Pricing

The Rosie AI pricing plans are as follows:

• Professional – $49/month 
• Scale – $99/month 
• Growth – $199/month
• Custom

Rosie AI Integrations

• Phone.com
• Google Calendar
• Twilio
• Slack
• And more

Rosie AI Customer Support Channels

• Email
• Knowledge base
• In app help

Rosie AI Rating & Reviews

There are no reviews and ratings available for Rosie as of yet.

10. Abby Connect

What is Abby Connect?

Abby Connect is an AI-powered answering service built to support medical and dental practices. It manages incoming patient calls, confirms appointments, and provides key information without adding extra workload for front-desk staff. For healthcare practices, it serves as a digital receptionist, responding to patient inquiries after hours, collecting essential details before visits, and keeping communication consistent when staff are unavailable. This reduces call bottlenecks, lowers stress on the front desk, and ensures patients always get timely responses.

Abby Connect Features

• AI Call Answering: Handles patient calls, from simple inquiries to appointment requests, anytime the office is busy.
• Appointment Management: Confirms, schedules, or reschedules visits automatically without staff intervention.
• Message Recording & Routing: Captures important patient messages and sends them to the right staff member promptly.
• After-Hours Support: Responds to patients when the office is closed, keeping communication seamless.
• Patient Information Collection: Gathers insurance details, contact info, and reason for visit before appointments.
• Customizable Workflows: Allows practices to adjust call handling to fit their specialty, office size, and daily routines.

Abby Connect Pros

• Reduces Staff Workload: Automates routine calls and tasks, freeing staff for in-person patient care.
• Responsive After Hours: Helps patients get support outside office hours without extra staff.
• Flexible Setup: Works for small clinics, specialty practices, or larger offices.
• Streamlined Patient Intake: Collects patient info and appointment requests efficiently.

Abby Connect Cons

• Limited AI Personalization: May require manual adjustments for specialty-specific workflows.
• Pricing Transparency: Costs can vary depending on features and practice size.
• No Full EHR Integration by Default: Some setups may need additional configuration to sync with existing systems.

Abby Connect Pricing

Abby Connect offers three pricing plans:

• Essential – $329/month for 100 minutes
• Professional – $599/month for 200 minutes
• Growth – $1,380/month for 500 minutes

Abby Connect Integrations

• Hubspot
• Salesforce
• Zoho
• Google calender
• And more

Abby Connect Customer Support Channels

• Live Chat
• Phone
• Email
• Knowledge base

Abby Connect Rating

Abby Connect has a rating of 3.8 on g2.

Abby Connect Reviews

“They are prompt with sending us detailed call notes from a wide variety of incoming call types (current clients, adjusters, subrogation adjusters, potential clients, other attorneys, etc.)”

(Source: g2)

Why is Emitrr the Best AI Answering Service for Healthcare Practices

Choosing an answering service isn’t just about picking software, it’s about trusting a partner with every patient interaction. Emitrr stands out because it was built specifically for healthcare, addressing the unique challenges such practices face every day. Here’s why practice owners consistently rank it as the best:

Powerful AI that Understands Patients

Emitrr’s AI doesn’t just provide canned responses, it listens, understands intent, and replies in a natural, patient-friendly way. Whether someone is booking an appointment, asking about insurance coverage, or calling with a concern, the system adapts in real time, delivering a smooth experience that feels personal.

Always-On, True 24/7 Coverage

Healthcare doesn’t stop after office hours, and neither should your front desk. Emitrr AI offers after-hours AI medical answering service that ensures every call, text, and chat is answered immediately, even at night, on weekends, or during holidays. That means patients never feel ignored, and your practice never loses opportunities to competitors.

Built-In HIPAA Compliance

Every interaction is protected by industry-standard safeguards, including encryption, access controls, and audit trails. Emitrr signs BAAs and operates fully within HIPAA guidelines, so you can automate communication with complete peace of mind.

Watch this video for everything you need to know about a HIPAA-compliant phone system:

Omnichannel Receptionist for Modern Patients

Today’s patients don’t just use the phone, they text, chat on your website, and they expect quick responses across all channels. Emitrr brings everything, calls, SMS, and webchat, into one platform. This creates a consistent, professional experience no matter how patients reach out.

Smart Triage & Call Routing

Not all calls should be treated the same. Emitrr recognizes when a request is routine and when it’s urgent. Simple questions are answered instantly, while urgent cases like post-surgery concerns are escalated directly to the right staff member. That means faster care for patients and less chaos for your team.

Custom Workflows that Match Your Practice

Every clinic runs differently. Emitrr lets you design workflows that match your operations, whether that’s routing billing calls to one team, prescription refills to another, or after-hours emergencies to the on-call provider. It feels like a receptionist who knows your practice inside out.

Purpose-Built for Healthcare

While many AI answering tools are generic, Emitrr is tailored for medical and dental practices. It understands appointment scheduling, integrates with EHR and EMR systems, and supports patient recall campaigns. It’s not just automation, it’s automation designed around real patient care.

Scales with Your Growth

From a single-location dental office to a multi-location healthcare group, Emitrr scales seamlessly. You get centralized reporting and oversight, while each location can customize its own workflows and hours. That makes expansion simpler and patient experience consistent across all sites.

Seamless Integration with Your Systems

Emitrr connects directly with the tools you already use, whether it’s Dentrix, eClinicalWorks, or Salesforce. This eliminates double entry, reduces errors, and keeps staff from bouncing between systems.

Transparent Pricing that Fits Healthcare Budgets

Unlike call centers or software that lock you into costly bundles, Emitrr offers usage-based, transparent pricing. You only pay for what you use, no hidden fees, no surprises. That makes it accessible for small practices while still powerful enough for larger groups.

Frequently Asked Questions

Conclusion

AI answering services are transforming how healthcare practices handle patient communication. By reducing missed calls, easing front-desk overload, and giving patients 24/7 access to support, they help clinics deliver a smoother, more reliable experience.

For practices looking to cut down on call chaos, eliminate voicemails, and save staff hundreds of hours every month, Emitrr AI stands out as the most complete solution. Its healthcare-first design, HIPAA compliance, and powerful AI features make it the trusted choice for medical and dental offices alike.

Ready to see how Emitrr can lighten your staff’s workload and prevent up to 80% of missed calls? Book a free demo today.