10 Best AI Answering Services for Hospitals

Introduction

Hospitals are increasingly implementing AI Answering Services like Emitrr, and for all the right reasons. From helping staff save a minimum of two hours a day to reducing 80% level one calls, AI in hospital operations is helping immensely. 

But out of so many interesting options available, how should you pick the best AI medical answering service? In this guide, let us explore the must-have features, types of AI answering services, and the top 10 options to help you choose the best option for your hospital operations. 

What is an AI Answering Service for Hospitals?

An AI answering service for hospitals is an artificial intelligence system that uses NLP and Machine learning to have human-like interactions with patients. These smart systems greet the caller, answer FAQs, book appointments, collect information, route calls to the right department, and more without human intervention. These systems act like virtual AI agents to help them manage high volume of calls, improve patient experience, and save the front desk’s time, among other tasks.   

Keep on reading to find out how healthcare call automation can help you save time and improve efficiency. 

Why do Hospitals need an AI Answering Service?

Hospitals have started to implement AI-driven HIPAA-compliant medical answering services increasingly because of the kind of help it is providing today. Here are the top reasons why hospitals need an AI answering service:

To reduce time spent on level one calls

Hospitals frequently get level one calls where patients ask for things like opening hours, location, appointments, and more, which takes up a lot of time for the front desk staff. You should be using an AI answering service for hospitals to let AI answer all these fairly straightforward and common queries. This could potentially lead to an 80% reduction in level 1 calls, allowing your staff to save at least 2-3 hours a day to focus on more important tasks.

To be available 24/7 for appointment booking

Ensuring 24/7 availability for appointment booking without AI means spending more on hiring staff in a market that is already suffering a healthcare staffing crisis. So why not implement an after hours medical answering service? An AI service can take incoming calls, capture the necessary information such as name, dob, insurance details, reason for visit, etc., based on whether it’s a new or old patient, and feed it into your EMR system like Athenahealth, eClinicalWorks, etc. Hospitals that use AI to answer these appointment related calls are able to save a few hours everyday.

To reduce voicemails & time spent on it

Having to go through every voicemail to see who you need to get back to is one of the most time consuming tasks, and your team really does not need to do that anymore. Here, an AI can step in to have a meaningful conversation with your callers, collect all the necessary information, and highlight the key points to your team the next day so that they can take a call without needing to listen to each voicemail manually. So if you want to have zero voicemails, then having an automated medical answering service is essential.

To improve the response rate of SMS and calls

Hospitals are often overwhelmed, making it difficult to respond quickly to patient messages and calls. All incoming messages land in a common inbox, requiring staff to sift through and identify those they need to address, causing delays. An AI like Emitrr can read messages or voicemails, categorize them, and instantly route each to the appropriate team member, for example, prescription refills go directly to the pharmacy, while appointment requests go to the scheduling team, and so on, helping improve response rate. 

To manage high call volume

Hospitals face high call volumes almost on a daily basis. While human agents can handle only one call at a time, AI can be omnipresent and it can answer hundreds of incoming calls at once, helping you manage high call volume with ease. If the call is related to a general query, then the AI medical phone answering service can offer a resolution, and if the query is urgent or complex, then it can smartly route the call to the right department.

Watch this video to learn more about AI answering service for healthcare:

Types of AI Answering Service for Hospitals

Depending on your use case and communication channel, here are types of AI answering services that hospitals can choose:

AI Voice Answering Service

An AI voice answering service is an AI-powered system that handles all incoming patient calls in a conversational manner using artificial intelligence, like Natural Language Processing and Machine Learning. This smart conversational AI interacts with the caller to either answer their queries related to business hours, appointment availability, etc., or to verify insurance details, share lab results, and capture information to feed it into your EMR system. For urgent matters, it can even route the caller to the relevant department.

Using an AI answering service for hospitals, you can improve response rate, reduce voicemails, cut operational costs, ensure 24/7 bookings, improve patient satisfaction, and more.

AI Missed Call Text Back Service

An AI missed call text back service automatically sends a personalized SMS to a caller when their call is missed. So instead of losing that lead, the AI quickly texts them to keep them engaged. So if the call was about an appointment, the AI can send a booking link; if it is related to lab results or follow-ups, then the AI can share next steps with secure links and more. With an AI missed call text back service, you can improve patient experience, convert leads, reduce drop-off rates, and keep your callers engaged at all times.

AI SMS Answering Service

An AI sms answering service automatically responds to patient text messages. Using it, you can set up automatic responses to SMSs related to appointment booking, rescheduling, or cancellations. You can give instant replies to after-hour queries, lab results, doctor’s availability, and more. By using an AI SMS answering service, you can offer patient support without hiring extra staff, you can reduce call load, and minimise no-shows through SMS confirmations and reminders.

AI Webchat Answering Service

An AI webchat answering service is an AI-powered hospital chatbot or website system that is used to automated responses to queries that come on the website. You could use it to give instant answers about doctors, visiting hours, facilities, or reports. You can use it to book or reschedule appointments made on the website, and more. Using an AI webchat answering service, you can engage with patients on your hospital’s website, boost patient trust, reduce wait time, and more.

AI Omnichannel Answering Service

An AI omnichannel answering service is a unified AI system that can be implemented across all your patient communication channels. This type of AI system handles patient communication across SMS, website, phone, etc. An AI omnichannel answering service is beneficial for those who want to keep their patients engaged across different platforms, who want to ensure zero missed communication, and improve patient engagement.

Key features to look for in an AI Answering Service for Hospitals

Not sure what features you should look for in your AI medical office answering service, here are the most common and important ones to look for:

• Conversational AI: This feature allows for back-and-forth conversation so that the customer doesn’t feel like they are interacting with a useless robot. A conversational AI for healthcare can understand context, ask follow-up questions, and clearly interpret what exactly the caller wants. 
• 24/7 call handling: Look for a 24/7 call handling feature to ensure handling of high call volume without any extra hospital staff and to ensure you never miss a lead even after hours. 
• AI phone tree that sounds non-robotic: No need to rely on a phone tree system that sounds like, “Press one for appointment booking.” AI-driven call trees sound super natural and nudge the patient with natural-sounding questions. 
• Lead capture & data collection: No need to worry about missing out on after-hour hospital queries. Look for lead capture and data collection features so that your hospital virtual receptionist collects the necessary data like contact details, reason for visit, etc., for you to get back to the next day. 
• Intelligent call routing: Look for a hospital virtual receptionist that routes calls smartly. For example, if someone calls for a prescription refill, then the AI would directly route them to the pharmacy department and not to the front desk department by understanding their context, and so on. 
• Smart follow-ups: Look for a smart follow-up feature to send automated voice or SMS reminders to your patients without any manual efforts. 
• Integration with other systems: Ensure that the AI VoIP system integrates with calendars, CRMs, EHR/EMR/PMS, or any other hospital tools that you use to update records, schedule appointments, run campaigns, and more. 
• Natural language processing: Ensure that the hospital answering service that you choose is based on a Natural language processing (NLP) model. NLP ensures that your AI understands the intent behind the caller’s message and is able to give context-aware responses.   
• Multilingual support: Look for a doctor’s answering service  that offers multilingual support to address queries that may come in different languages. 
• Customizable greetings: This option lets you customize the voice, sound, and other details of your AI phone answering assistant to match your hospital’s tone and needs. 
• Automated call distribution: To manage the handling of tricky calls by human agents, look for an automated call distribution feature. This feature allows the AI to distribute calls to the right department or agent based on their availability or use case.
• Compliance and data security: Make sure to look for a HIPAA-compliant AI agent, or SOC 2 or PCI compliance, end-to-end encryption, to ensure privacy protection of your patient’s data.  
• Customizable automated workflows: Last but not least, make sure the AI answering service for hospitals you choose allows you to create custom and automated workflows for different use cases. For example, you may want to set up the AI to book appointments, send reminders, escalate urgent matters, etc. 

Integration & Compliance Requirements in AI Answering Service for Hospitals

When using an AI answering system for hospitals, here’s the integration and compliance requirement you must take care of: 

Integration

• EHR/HIS systems: To be able to send reminders, lab result notifications, to create appointments directly into your system, and to ensure patient information verification to make sure that your AI system integrates with your EHR/HIS system, be it EPIC, Cerner, Meditech, Athenahealth, etc. 
• Website & patient portal integration: To automate responses on your website or patient portal ensure integration with these systems as well. 
• Scheduling & CRM tools: Your AI system must integrate with your calendar system and CRM tools to automate reminders and follow-ups and to avoid double bookings. 
• Telephony & messaging platforms: Your AI answering system for hospitals should integrate with your VoIP systems, PBX, or cloud telephony for calls and missed call text-back or SMS platforms. 

Compliance Requirements

• HIPAA: All AI communication must protect PHI, so looking for a hipaa compliant answering service is a must. 
• GDPR: If you are serving EU patients, then ensuring GDPR compliance, obtaining patient consent for storing or processing personal data is a must. 
• Audit & logging: For internal audits and compliance reviews, it is essential to maintain detailed interaction logs for missed calls, appointment confirmations, AI responses, etc. 
• Data encryption & security: Ensuring data encryption and security with features like user access control, AES-256, TLS 1.2 is a must. 
• Accessibility & patient safety: Lastly, offering emergency triage routing to medical staff and providing human fallback for complex or urgent queries is essential. 

How to Choose the Right AI Answering Service for Hospitals?

Choosing the right automated medical answering service for hospitals is essential and here’s how you can go about it:

1. Understand your Hospital’s needs

Most AI answering services for hospitals charge on the basis of minutes. So, understand what problems you are currently facing that can be solved with AI, and then use the service to tackle those problems. Do you want the AI phone for answering FAQs, to save your front desk’s time, to manage bookings, or to reduce missed calls?

2. Evaluate AI call answering features

Depending on the problems that you identified earlier as per your hospital’s needs, now it’s time to look for features that can help solve these problems. For example, if you want to automate bookings with AI, then the AI booking management feature is a must-have for you. If you want to reduce missed call rate, then 24/7 availability and SMS nudges could be useful for you. 

3. Compare AI phone system prices

Once you have narrowed down the best hipaa compliant medical answering service that offers the features you need, it’s now time to compare them on the basis of their pricing. A lot of providers may look affordable, but they can present you with hidden fees and charges later. So make sure to understand their pricing properly, and find out if there is any need to sign contracts. 

4. Consider scalability of your AI phone

You might need to scale your hospital locations sooner or later. When that happens, your hospital answering service should also be able to scale, or else changing providers would turn out to be inconvenient and time-consuming. Look for AI voice agents that can be scaled or descaled easily. Features like multi-location support and multilingual assistant can be useful for hospitals that may expand globally. 

5. Evaluate training & support

Lastly, you should consider the support and training service that your AI voip answering service offers. Training your team with the new software and even training your AI with existing data and knowledge base are two important aspects of this. And lastly, good support is needed so that you can keep on working without delayed interruptions. 

Top 10 AI Answering Services for Hospitals

1. Emitrr
2. Simbo AI
3. RingCentral AI
4. CallChimps
5. Voiceoc
6. AnswerHero
7. PerfectServe
8. Whippy Voice AI
9. Goodcall
10. Lyngo AI

1. Emitrr

Emitrr Overview

Emitrr is an AI-powered all-in-one patient communication platform, and our top pick as the best AI answering service for hospitals. The platform offers an AI that understands clinical context and is capable of carrying out natural-sounding conversations. Emitrr’s AI can answer calls 24/7, capture leads, manage patient appointments and cancellations, verify insurance, route calls to human agents, and more.

This healthcare answering service is HIPAA compliant and offers robust security tools like user access control, secure cloud storage, end-to-end encryption, and more. The best part is Emitrr can be implemented across multiple hospital locations, it is rated 5/5 for its customer service, and offers the best value for money.

Emitrr Features

• 24/7 AI call receptionist: Emitrr offers an efficient AI answering agent that can tackle calls and hospital queries 24/7. 
• AI call routing: Let AI analyse whether a call is from a new caller or an old one from the existing data, and let it transfer the call directly to the relevant person or department without human interference. 
• AI phone tree: Comes with an interactive phone tree that engages with customers before routing them to the relevant department in your hospital. 
• AI call forwarding: Let AI forward incoming calls smartly by analysing the caller’s intent and context. Set it up to forward VIP calls to top agents, or to simply escalate urgent calls to the right person.
• Call pop: Access the caller information easily on a single screen during a live call. And allow your team to save time in checking caller information. 
• AI call recording: Use Emitrr’s AI call agent to auto-record calls, to flag compliance breaches, and to train your team better for quality and compliance purposes.
• AI call screening: Let AI filter spam or robocalls, identify unknown callers to reduce call disruptions and unnecessary long call queues.  
• Auto dialer: No need to find and manually dial the customer number every time. Simply open the customer chat and click on the auto dial to make a call instantly.
• AI call queue: Let AI handle common queries, bookings, cancellations, etc., to reduce call queue lines. Set up an auto message if a caller drops mid-way, and keep them engaged. 
• AI call handling: Let AI handle calls, be it level one calls for answering common queries, or canceling, rescheduling, or booking appointments. Or set actions and let it handle more complex calls, you decide.  
• AI summary and transcripts: Save time that may be wasted in listening to long calls. Use AI summary and transcript features to get a crisp summary of different phone calls. 
• AI SMS nudge: Let AI nudge callers standing in virtual queues to continue the conversation over SMS instead. 
• Dashboard and reports: Access dashboard and reports to analyse how many calls got dropped, the total number of calls received, missed, etc. And take necessary action to fix loopholes. 
• Missed-calls-to-text: Use missed-calls-to-text to send a text message automatically to the caller if their call goes unanswered. 
• AI data and forms collection: Let AI collect patient forms and other information such as insurance details, patient demographics, reason of visit, medical history, and more beforehand. 
• EHR/EMR/PMS integrations: Integrate the AI phone system with your existing software to ensure there are no major distractions in your existing workflow. 
• AI SMS Agent features: Also comes with AI sms agent that using which you can generate auto replies, enhance messages, automate responses and more. 

Emitrr Pros

• Help your staff save 100+ hours: Let your front desk save 100+ hours and focus on other important calls/tasks. Emitrr’s AI voice agent seamlessly manages level one calls, including answering common inquiries, booking, canceling, and rescheduling appointments, among other tasks.
• Reduce high call abandonment rate: Long call queues can lead to an increased call abandonment rate. Emitrr AI not only communicates the expected wait time to the caller but also nudges them to continue the conversation over text. 
• Engage patients/customers after hours: No need to spend on hiring extra staff to cover after-hours queries/issues. Emitrr’s AI works 24/7, helping you keep your patients/customers engaged and save costs. 
• Save time with seamless EHR/PMS/CRM integrations: No need to waste time manually trying to find a contact’s details. Emitrr integrates seamlessly with over 500+ EHR/PMS/CRM tools. So if an existing customer/patient calls, a call pop will give you the caller’s details in seconds, helping your team close a call and clear up call queues.  
• Handle multiple calls without adding more extensions: You can let AI handle multiple incoming calls, without the need to remember phone numbers or increase expenditure by adding more extensions. 
• Route callers to the right person/department: Emitrr’s AI answering service for hospitals recognizes if the caller is new or old based on the data available in the system. If the caller is new, it can collect essential information and feed it into the system, and if the caller is old, it can route them to the right person/department. 
• Respond better with self-evolving AI: Emitrr’s SMS AI agent self-evolves with every conversation it has. Over time, your AI will start drafting better, contextually aware responses. 

Emitrr Cons

• More advanced AI features are being built. 

Emitrr Pricing

The pricing of Emitrr’s AI answering service starts at $99 a month. You can get in touch with Emitrr’s team to get a custom quote and to pay for only features you require. 

Emitrr Integration

Emitrr offers seamless integration with 500+ tools, including:

• Healthcare tools (Athenahealth, Dentrix, Eaglesoft, and more)
• CRM tools (Hubspot, Mailchimp, Salesforce, Zapier, and more)
• Calendar tools (Google calendar, Microsoft calendar, and more)

Emitrr Reviews & Ratings

Emitrr has a rating of 4.8/5 on Capterra, and here’s what users are saying about it:

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed. We came from Podium (had a terrible experience with them) and feel so valued at Emitrr!”

Source: Capterra 

Emitrr Support Channels

• Email: support@emitrr.com
• Phone: +1 (210) 941-4696
• Live chat: Chat with a representative
• FAQs/forum: Browse FAQs or forum
• Knowledge base: Access helpful guides
• SMS: Text for help

2. Simbo AI

Simbo AI Overview

Simbo AI is a voice conversational AI made for hospitals and medical practices. The platform claims to reduce missed calls and clinical work drastically as it acts like a medical virtual receptionist that can handle multiple calls simultaneously. This medical voice AI is best known for its natural conversational flow and ability to support multiple languages. However, a lack of pricing transparency and integration with EMR/PMS systems may be a challenge.

Simbo AI Features

• Quick response: AI that responds to calls in under two seconds, eliminating long hold times.
• Natural-sounding conversations: Provides a natural conversational experience, unlike robotic IVRs or phone trees.
• 24/7 availability: This AI virtual receptionist for medical practices operates 24/7 without additional staff, reducing front-office workload.
• Automation: Automates routine tasks like scheduling, reminders, patient check-ins, and post-procedure follow-up.
• HIPAA-compliant: Simbo AI is HIPAA-compliant with encrypted call handling to protect patient data and privacy.

Simbo AI Pros

• High accuracy AI: Offers natural conversational AI that understands clinical context. 
• Multilingual capabilities: AI with multilingual capability perfect for multi-location hospitals. 
• Robust HIPAA compliance: Offers strict HIPAA compliance and security safeguards
• Reduces manual workload: Claims to reduce manual workload and missed calls considerably. 

Simbo AI Cons

• Integration may require IT assistance: Offers integration with only a few platforms, integration with some may require IT assistance. 
• Pricing is not transparent: Pricing details are not publicly transparent and require reaching out to the vendor.
• Learning curve: Initial learning curve involved for practice staff to adapt to this AI answering service for hospitals. 

Simbo AI Pricing

Precise pricing details are not publicly disclosed, you will have to get in touch with Simbo to know more. 

Simbo AI Integration

Simbo AI integrates with major EHR and telehealth platforms. 

Simbo AI Reviews & Ratings

Reviews and ratings for this AI Answering Service For Hospitals is not currently available on Capterra and g2.

Simbo AI Support Channels

• Email
• Phone
• Live assistance

3. RingCentral AI

RingCentral AI Overview

RingCentral AI is a popular AI phone answering system for hospitals that comes under the label of RingCentral AI Reception (AIR). This AI is meant to engage callers, resolve routine queries, and route urgent matters to dedicated hospitals teams smartly. It is a trustworthy brand in the industry; however, it currently lacks AI appointment scheduling capabilities and is not as feature-rich as other options.

RingCentral AI Features

• Real-time transcription and call summaries: Get real-time transcription and call summaries with this HIPAA-compliant phone answering service.
• Intelligent routing: Accurately routes calls to any contact, extension,
or phone number by name or context
• Conversational support: Delivers human-like interactions in multiple languages, both over calls and SMS.
• Multi-lingual AI answering service: Hospital virtual receptionist that can converse in English, French, and Spanish.
• Appointment scheduling: AI that manages appointment bookings seamlessly.
• Natural, human-like voice: Comes with 8 custom voice options to support human-like conversational flow. 

RingCentral AI Pros

• Strong encryption: RingCentral offers strong encryption and security with TLS and SRTP. 
• Improves patient engagement: This AI hospital phone system helps improve patient engagement with appointment scheduling, FAQ answering, reminders, rescheduling, patient query handling and more. 

RingCentral AI Cons

• Difficult to use: Using this AI hospital phone system can be a bit difficult because of the comprehensive features. 
• Customization requires technical resources: If you need to get this AI phone customized as per your hospital’s needs for things like call queue setup, even initial setup, then you will need technical resources. 
• Can be glitchy: This answering service for hospitals can be a bit glitchy when handling multiple calls. 
• Customer service is hard to reach: A lot of users have highlighted how hard it is to reach customer service and to get resolutions from them. 

RingCentral AI Pricing

The pricing of RingCentral’s AI receptionist starts at $59/month for

100 minutes. The pricing may then vary depending on the plan and features you choose. 

RingCentral AI Integration

This AI answering service for hospitals integrates with major EMR/EHR systems, including:

• Epic
• Cerner (Oracle Health)
• MEDITECH
• NextGen
• Allscripts
• AthenaHealth
• eClinicalWorks

RingCentral AI Reviews & Ratings

RingCentral has a rating of 4.2/5 on Capterra and here’s what customers are saying about it:

“It has some glitches especially when you have multiple calls coming in.”

“The AI notes for phone calls is really helpful to refer back to or share with our team. It’s convenient having the forwarding and queue services on multiple devices.”

Source: Capterra

RingCentral AI Support Channels

• Phone
• Email
• Live chat support

4. CallChimps

CallChimps Overview

CallChimps is another great AI answering software for hospitals, which is designed to streamline appointment management and improve operational efficiency. The software offers features like multilingual support, robust security features, a 30-day free trial, and more. However, setting up and integrating CallChimps may take time and technical resources.

CallChimps Features

• 24/7 availability: Handles calls any time, to ensure no patient calls go unanswered .
• Appointment scheduling: Automates booking based on real-time calendar availability.
• HIPAA compliance: Ensures patient data privacy with secure call handling and storage.
• Customizable AI Answering Service For Hospitals: Can be tailored to serve specific medical practice needs and workflows.
• Seamless integration: Can be integrated easily with existing systems and medical practice documentation. 
• Call transfer and triage: Can transfer priority calls to real persons. 
• Multilingual support: Supports over 99 languages, translating and summarizing in English.
• Secure VoIP with 256-bit encryption and SRTP: Comes with 256-bit encryption and SRTP to protect call content and media streams.

CallChimps Pros

• Offers free trial: CallChimps offers a 30-day free trial.
• Helps in reducing missed calls: Dramatically reduces missed calls and improves patient satisfaction
• Detailed analytics and reporting: Provides detailed transcripts, summaries, and reporting for finding out areas of improvement.
• Highly customizable: This AI answering service for hospitals can be customised highly to meet unique medical practice requirements.
• HIPAA-compliant phone answering service: CallChimps offers strong security and compliance practices aligned with healthcare standards.

CallChimps Cons

• Needs time for large hospitals: Implementing CallChimps may take time and tailoring for very large hospital systems. 
• Setup and training investment is needed: symptom triaging and some advanced workflows may need setup and training investment.

CallChimps Pricing

This medical phone answering service offers four pricing plans:

• Business: £29 / mo
• Pro: £89 / mo
• Premium: £179 / mo
• Enterprise: Custom

CallChimps Integration

CallChimps supports integration with many healthcare practice management systems and telephony platforms. 

CallChimps Reviews & Ratings

There are no online reviews available for CallChimps on sites like Capterra and g2. 

CallChimps Support Channels

• Live Chat
• Email

5. Voiceoc

Voiceoc Overview

Voiceoc is an AI-driven virtual assistant designed specifically for the healthcare industry. The platform automates patient interactions through both voice and text, streamlining patient queries, appointment scheduling, and improving overall communication efficiency. This hospital AI phone service integrates seamlessly with Electronic Health Records (EHR) systems, allowing healthcare providers to manage patient interactions more effectively. 

Voiceoc Features

• Human-like voices: Provide patients with natural-sounding male and female voices to make interaction feel warm and professional.
• Adaptive and emotionally intelligent voice AI: This AI answering service for doctors understands tone and context, to deliver empathetic conversations. 
• Calls to SMS conversion: Voiceoc’s healthcare Voice AI agent intelligently detects the right moments to shift to SMS. 
• Smart routing: This AI intelligently transfers calls to the right department or medical staff only when human intervention is essential.
• After-hours & emergency support: This health solution offers reliable support after hours, helping improve patient engagement.  
• Smart follow-ups and reminders: Sends automated appointment reminders, follow-up messages, and health tips.

Voiceoc Pros

• Reduces wait time: and missed calls, improving patient satisfaction.
• Decreases staff workload: by automating repetitive and routine tasks.
• Multi-lingual support: language support and various channels.
• HIPAA-compliant virtual receptionist: Voiceoc is HIPAA-compliant virtual receptionist and ensures data security and privacy. 

Voiceoc Cons

• Pricing could be an issue: A few user reviews suggest that pricing of Voiceoc may be on the expensive side. 
• Integration support may be required: May need integration support for complex hospital IT environments.
• Advanced features require customization: Features like sentiment analysis and complex workflow automation may require customization and support. 

Voiceoc Pricing

Pricing plans are not revealed by the platform, you will need to get in touch with their team to find out more. 

Voiceoc Integration

Voiceoc integrates with multiple EHR/PMS systems, including:

• Athenahealth
• Nextgen
• Nextech
• Veradigm
• Greenway health
• AdvancedMD
• Twilio 
• And more

Voiceoc Reviews & Ratings

Voiceoc has a rating of 4.8/5 on Capterra and here’s what customers are saying about it:

“Pricing could be an issue for few companies.”

“Voiceoc helped us reduce burden on our staff significantly.”

Source: Capterra 

Voiceoc Support Channels

• Email
• Live chat
• Dedicated onboarding teams

6. AnswerHero

AnswerHero Overview

AnswerHero is a 24/7 virtual receptionist and live answering service for hospitals, but it also serves other businesses. The platform offers real human receptionist service and also an AI receptionist to tackle calls and common patient queries. Smart call routing, secure messaging, and bilingual answering are some of its key features. Here’s more detail on AnswerHero:

AnswerHero Features

• Call routing: AI that routes urgent calls smartly to humans. 
• Secure messaging: Call or text with patients securely with secure messaging features. 
• Bilingual answering service: Let AI phone agents answer calls in English and Spanish. 
• Integrations: Integrate your after-hours medical answering service with popular EMR/PMS tools. 
• Lead capture: Let AI capture leads by asking for details like name, contact, email, concern, and more. 

AnswerHero Pros

• HIPAA compliant medical answering service: HIPAA compliance ensures secure handling of protected health information.
• Flexible solution: Suitable for all practice sizes with flexible service plans.
• Bilingual AI phone: Supports English and Spanish-speaking AI agents.
• Reduces missed calls: The availability of AI 24/7 reduces missed calls and administrative burdens effectively.

AnswerHero Cons

• Some workflows may require assistance: Some specialized integration details and advanced AI workflows may need setup assistance
• Limited features: AnswerHero offers a very limited range of capabilities and features for now. 

AnswerHero Pricing

AnswerHero offers four pricing plans:

• Starter: $70/month
• Popular: $149/month
• Pro: $279/month
• Business: $499/month
• Executive: $949/month

AnswerHero Integration

AnswerHero integrates seamlessly with a bunch of tools like:

• Clio
• Calendly
• Zapier
• Podio
• Zendesk
• And more

AnswerHero Reviews & Ratings

There are no reviews or ratings available for AnswerHero currently on Capterra or g2. 

AnswerHero Support Channels

• Email
• Phone
• Live chat

7. PerfectServe

PerfectServe Overview

PerfectServe is a well-known healthcare communication and clinical collaboration tool. The platform offers an AI medical answering service and additional products like provider and staff scheduling, secure messaging, among others. PerfectServe helps in improving patient engagement via HIPAA-compliant voice, text, and video, and helps in streamlining hospital workflow. However, it can be quite time-consuming and complex to set up this after-hours answering service for medical offices.

PerfectServe Features

• Patient engagement: Engages patients by sending them reminders, follow ups and more. 
• Secure messaging: Offers a secure messaging channel for conversations that may happen over text. 
• Case scheduling: Manages appointment bookings, reschedules, and cancellations to eliminate double bookings and underutilization of slots. 
• HIPAA compliant video, voice & text: Allows you to communicate with your patients via video, voice, and text.

PerfectServe Pros

• Streamlines workflows: Effective in streamlining workflows for clinicians, nurses, operators, and call centers.
• Scalable: Scales across hospital systems, clinics, and ambulatory care effectively.
• High security: Offers high security with cybersecurity certifications such as Cybersecurity Transparent.
• Flexible support: Offers flexible support for legacy VoIP phones and modern mobile devices.

PerfectServe Cons

• Lack of pricing transparency: Pricing details are not publicly disclosed and require direct consultation.
• Complexity of setup and use: Setting up the platform may require dedicated IT and clinical workflow training.
• Time-consuming implementation: Implementation timelines can be lengthy for large healthcare systems due to integration needs.

PerfectServe Pricing

Pricing details of this hospital virtual receptionist is not publicly disclosed, however sources tell, it charges anywhere between $89-$119 per provider/month. 

PerfectServe Integration

PerfectServe integrates with more than 250 healthcare systems such as Serner, Epic, etc. 

PerfectServe Reviews & Ratings

PerfectServe has a rating of 3.5/5 on g2, and here’s what users are saying:

“I have not yet been able to figure out how to forward a single text message to a different physician that’s necessitating that I write a completely new message if I need to consult in a second physician for the same patient.”

PerfectServe Support Channels

• Email
• Phone
• Online resources
• Knowledge base

8. Whippy Voice AI

Whippy Voice AI Overview

Whippy Voice AI is one of the best medical answering services powered by AI. The platform is known for offering inbound and outbound AI, the ability to converse in 50 languages, and additional capabilities, including an AI chatbot, team inbox, referrals and reviews, and more. Whippy is HIPAA compliant and a reliable tool that can be used in hospitals. However, it is a bit pricey and setting up may take quite some time. 

Whippy Voice AI Features

• Inbound AI calls: Handle incoming calls seamlessly with AI.
• Outbound AI calls: Engage with leads with automated outbound calls. 
• Voice AI templates: Choose your medical AI receptionist’s voice from a bunch of available templates and options.
• Multi-lingual AI answering system: AI answering system that communicates with patients in more than 50 languages. 
• Transcriptions & recording: Automatically transcribe and record every interaction for tracking and compliance.
• Analytics: Gain detailed insights into engagement rates and call outcomes to optimize performance with this medical phone answering service.

Whippy Voice AI Pros

• Ease of use: Customers like how easy it is to use this after hours medical answering service.
• Reliable support: Users appreciate the quick resolution offered by Whippy’s support team.
• Multi-lingual voice AI: Whippy AI is one of the few hospital virtual receptionists that can conversate in over 50 languages. 

Whippy Voice AI Cons

• Can get costly: Whippy offers volume-based pricing, which can add up quickly and can be costly for smaller hospitals or medical practices.
• Complicated initial setup: Initial setup requires mapping clinical scenarios and setting up conversation flows, which can be a  bit time consuming and complicated.

Whippy Voice AI Pricing

Whippy AI Voice offers five pricing options:

• Voice Basic: $300/month.
• Voice Core: $500/month (most suitable for medical practices).
• Voice Plus: $1,000/month for advanced features and custom routing.
• Voice Pro: $3,000/month for enterprise volume.
• Premium/Custom: Contact for large networks or unique integrations.

Whippy Voice AI Integration

This hospital answering service integrates with over 7000 tools, including:

• Zapier
• Google calender
• Abby Connect
• And more

Whippy Voice AI Reviews & Ratings

Whippy Voice AI has a rating of 4.9/5 on Capterra, and here’s what users are saying about this after hours medical answering service:

“Whippy is very user friendly, easy to use, and if you don’t understand how to use some of their features, a representative is very quick to help you!”

“The only downside is that Whippy does what we tell it to do and sometimes, user errors can occur.”

Source: Capterra

Whippy Voice AI Support Channels

• HelpDesk
• Email

9. Goodcall

Goodcall Overview

Goodcall is a HIPAA-compliant virtual receptionist and answering service designed for hospitals and healthcare providers. The platform offers many useful features, including 24/7 availability, appointment scheduling, triaging, insurance verification, and more. Goodcall claims to reduce missed calls and administrative tasks with its AI answering service. However, setting it up may take time and can be even complex.

Goodcall Features

• 24/7 AI call answering: Allows you to answer calls 24/7 with natural language processing
• Symptom screening & triaging: AI that prioritises urgent calls for clinician escalation.
• Automated appointment scheduling: Hospital answering service that comes with real-time calendar availability and confirmation texts.
• Insurance verification & pre-authorization checks: AI that verifies insurance during call interactions.
• Multi-lingual support: Serve diverse patient populations with multi-lingual voice AI. 
• Customizable AI Scripts: Allows you to set up escalation rules and customize AI scripts tailored to clinical workflows.

Goodcall Pros

• Strong compliance features: This AI answering service for hospitals come with strict HIPAA compliance security features with encryption, audit logs, and role-based access control.
• Highly customizable: Can be customized for different specialties or clinical protocols. 
• Multilingual support options: Come with multi-lingual support, helping improve patient reach.
• Highly accurate conversational AI: Great AI that understands natural language and complex medical scenarios. 

Goodcall Cons

• Implementation requires technical support: The implementation of Goodcall and integration requires planning and IT involvement.
• Learning curve involved: Goodcall is not the easiest to use and may require some initial learning curve.
• Complex workflow setup: Setting up clinical workflows of this AI answering service for hospitals require careful setup of AI scripts and escalation path.

Goodcall Pricing

There are three Goodcall pricing options available:

• Starter: $59/month/agent
• Growth: $99/month/agent
• Scale: $199/month/agent

Goodcall Integration

Goodcall integrates with EHR and telehealth scheduling platforms, although not much detail is available about the same. 

Goodcall Reviews & Ratings

This hipaa compliant medical answering service has a rating of 3.5/5 on g2, and here’s what user review says:

“Their on time Customer Services Their numerous features, best part it is easy to use.”

“It is been used very frequently so comparer to that its cost is little high.”

Source: g2

Goodcall Support Channels

• Knowledge base
• FAQs
• Email

10. Lyngo AI

Lyngo AI Overview

Lyngo AI is a medical phone answering service that can answer calls, handle messages, and schedule appointments seamlessly. The software is known for reducing missed calls dramatically and for setting up customizable workflows. However, it may not be ideal for large hospitals and is rather more suited for clinics. 

Lyngo AI Features

• 24/7 call handling: Lyngo AI allows you to answer after hours medical calls. This AI smartly answers FAQs, appointment updates, and other non-urgent calls. 
• Call transcription: Get transcriptions of every call for easy review or compliance purposes. 
• Analytics and reporting: Get detailed access to analytics and reports related to total calls handled, type of query, missed calls, and other such key metrics. 
• AI appointment scheduling: Let this AI healthcare answering service manage bookings, cancellations and rescheduling for maximising slot availability. 
• AI call transfers: Let the AI transfer calls to humans that are urgent or require human attention.  
• HIPAA compliance: Ensure privacy and protection with HIPAA compliance and strong security features offered by this hipaa compliant answering service. 
• Simultaneous call handling: Handle 100s of calls at once with this AI for hospitals to reduce wait times. 

Lyngo AI Pros

• Highly customizable for workflows: This medical office answering service is highly customizable for FAQ responses, branding and other conversational workflows. 
• Reduces missed calls dramatically: Lyngo AI can answer hundreds of calls simultaneously 24/7 which helps in reducing missed calls dramatically. 
• Good real-time reporting capability: Gives you access to real-time detailed calling reports for improvement. 
• Great security: Offers advanced end-to-end security, strict access controls, bank-level encryption and more. 

Lyngo AI Cons

• HIPAA compliance: Lyngo AI focuses directly on UK/EU/AU privacy standards, and HIPAA compliance for U.S. practices is not directly confirmed.
• Lack of pricing transparency: Lyngo AI has not revealed pricing details on its website.
• Not ideal for big sized hospitals: This AI asserting system is not ideal for multi-location or large-sized hospitals. Emitrr is a better option to consider for large hospitals looking for an AI answering service.
• AI answering service for clinics: This AI medical answering service is mainly suited for clinics such as optometry clinics, dermatology clinics, etc., and is less proven for large hospitals.
• Integration can be a challenge: Integration with advanced systems requires setup and onboarding, which can be time consuming. 

Lyngo AI Pricing

Lyngo AI has not published details related to its pricing plans publicly. You may have to get in touch with their support to know more. 

Lyngo AI Integration

Lyngo AI integrates with popular practice management systems like Cliniko and Nookal. Integration with any other system may be possible with API only. 

Lyngo AI Reviews & Ratings

There are no ratings and reviews for Lyngo AI yet on platforms like Capterra and g2.

Lyngo AI Support Channels

• Email
• Knowledge base

Why is Emitrr the best AI Answering Service for Hospitals?

After looking at the ten best AI phone answering assistants, we think Emitrr is the best option to consider. Here’s why:

Comprehensive AI features

Emitrr offers a complete suite of AI features for calling or SMS. You can get access to an AI IVR or phone tree system, a 24/7 virtual assistant, summaries and transcription, automated appointment bookings, and more. And if you are curious about what features you can get with Emitrr’s SMS AI, then watch this video:

24/7 availability to handle after-hour queries

You can implement Emitrr’s AI agent 24/7 to handle after-hours queries and to ensure you never miss any calls. Emitrr’s AI can respond to any kind of query, and for complex matters, it can either route the call to the best available agent if the call is during hours. If not, then it can nudge the caller to take the conversation to chat.

Customizable workflows

You can customise Emitrr’s AI agent the way you want. You can add your preferred name, image, train it using the knowledge base, and even set workflows as per the way you want the queries to be handled. 

Conversational AI for patient engagement

Emitrr offers a human-like conversational experience to callers using advanced speech recognition. It tailors customer interactions based on the customer’s history and preferences for the best experience. 

Seamless integration

One of Emitrr’s standout features is its ability to integrate smoothly with a variety of business tools, including call center software, CRM platforms, and other business communication Tools for unified communication 

SMS & AI communication tools for enhanced interactions

Emitrr’s AI agent supports multi-channel communication, including SMS, voice, and chat-based AI interactions. It helps businesses maintain consistent engagement with customers through AI-powered messaging and automates responses to customer queries, reducing dependency on human agents.

Two-way texting

By implementing Emitrr, you can allow your patients to text you back to have a two-way conversation with them. You can either implement AI or do the conversation yourself as well. 

Affordable pricing

Emitrr offers one of the best values for money. No hidden charges, no fluff. You pay for what you choose with AI pricing plans starting at just $99 a month, ideal for not only large but also small healthcare practitioners. You can get in touch with Emitrr’s team to get an affordable custom pricing quote. 

Frequently Asked Questions

Conclusion

AI answering services for hospitals are efficient systems that are changing the way hospitals deal with patient phone calls. From reducing missed calls to reducing the front desk staff’s burden, they are just the thing you need to try. Book a free demo call with Emitrr to see how it can help you save 100+ hours weekly and reduce missed call rates by 80%.