10 Best AI Phone Answering Services: Compared & Reviewed

Introduction to AI Phone Answering Service

Tired of answering the same customer queries and handling appointments? An AI phone answering service like Emitrr could just be the thing you need. These systems can efficiently handle level one calls, be it answering FAQs, handling cancellations and bookings, collecting data, insurance, and more. 

In fact, research by Hostie shows how implementing an AI answering service reduced missed calls by 87% in high-volume settings like restaurants. So there are a plethora of reasons why you should invest in one such AI call agent.

But how do you choose the right one? Keep reading as we give you step-by-step ways to choose the right AI call agent for your business and compare the 10 most popular options available today.  

What is AI Phone Answering Service

AI phone answering systems use artificial intelligence to answer incoming customer or patient calls. These smart systems greet the caller, answer FAQs, route calls to the right department, book appointments, and more without human intervention. These systems act like a virtual receptionist for all kinds of businesses to help them manage a high volume of calls, improve customer experience, and save the front desk’s time, among other tasks.   

Why Should You Use AI Phone Answering System?

Using an AI phone answering assistant can be a game-changer for your business or healthcare practice. Here are some of the top things that you can do with it:

• Manage high call volume: While human agents can handle only one call at a time, AI can be omnipresent and it can answer all incoming calls, helping you manage high call volume with ease. 
• Be available 24/7 to handle after-hour queries: With an AI virtual receptionist, you can ensure 24/7 availability to answer after-hour queries without having to spend extra on hiring staff. This capability is especially useful for healthcare businesses where staff shortage is a major problem. 
• Deal smartly with language barriers: Many AI virtual assistants can converse in multiple languages, be it English, Spanish, etc., and can tackle first-level calls easily without the involvement of a person from your team who is familiar with a different language. These AI assistants can help you deal with language barriers at large. 
• Automate front-line tasks: AI phone call assistants like Emitrr are meant for managing front-line tasks like answering FAQs, sharing working hours info, booking, cancelling, or rescheduling appointments, etc. By using such tools, you can automate these tasks and save your front desk staff’s time by 40%. 
• Ensure zero missed calls: Missed calls are a common concern with many businesses across healthcare, legal, home service, and more. But by switching to an AI phone answering assistant, you can ensure no call is ever missed. The best part is even if the query is slightly complex, the AI can nudge the caller to carry on the conversation over SMS with a human agent, or it can nudge to arrange a call-back.  
• Improve customer experience: AI call answering services are a must-have to ensure 24/7 availability, quick response to queries, reduce waiting time in call queues, and provide a good customer experience overall. 

Features to Look for in AI Call Answering Service

Different kinds of ai phone answering system comes with different features, but here are the most common and important ones to look for:

• 24/7 call handling: Look for a 24/7 call handling feature to ensure handling of high call volume without any extra staff and to ensure you never miss a lead even after hours.  
• Conversational AI: This feature allows for back-and-forth conversation so that the customer doesn’t feel like they are interacting with a useless robot. A conversational AI can understand context, ask follow-up questions, and clearly interpret what exactly the caller wants. 
• AI phone tree that sounds non-robotic: No need to rely on a phone tree system that sounds like, “Press one for appointment booking.” AI-driven call trees sound super natural and nudge the customer with natural-sounding questions. 
• Intelligent call routing: Look for an AI phone answering assistant that routes calls smartly. For example, if someone calls for a prescription refill, then the AI would directly route them to the pharmacy department and not to the front desk department by understanding their context, and so on. 
• Lead capture & data collection: No need to worry about missing out on after-hour leads. Look for lead capture and data collection features so that your AI phone assistant collects the necessary data like contact details, reason for call, etc., for you to get back to the next day. 
• Smart follow-ups: Look for a smart follow-up feature to send automated voice or SMS reminders to your customers without any manual efforts. 
• Natural language processing: Ensure that the AI concierge system that you choose is based on a Natural language processing (NLP) model. NLP ensures that your AI understands the intent behind the caller’s message and is able to give context-aware responses.   
• Integration with other systems: Ensure that the AI VoIP system integrates with calendars, CRMs, EHR/EMR/PMS, or any other business tools that you use to update records, schedule appointments, run campaigns, and more. 
• Multilingual support: Look for an AI VoIP phone system that offers multilingual support to address queries that may come in different languages. 
• Automated call distribution: To manage the handling of tricky calls by human agents, look for an automated call distribution feature. This feature allows the AI to distribute calls to the right department or agent based on their availability or use case. 
• Customizable greetings: This option lets you customize the voice, sound, and other details of your AI phone answering assistant to match your business tone and needs. 
• Compliance and data security: If you are from healthcare or legal industry, then make sure to look for a HIPAA-compliant AI agent, or SOC 2 or PCI compliance, end-to-end encryption, and more. 
• Customizable automated workflows: Last but not least, make sure the AI call system you choose allows you to create custom and automated workflows for different use cases. For example, you may want to set up the AI to book appointments, send reminders, escalate urgent matters, etc. 

How to Choose the Best AI Call Answering System

Looking for the best AI answering service can be quite easy if you know your use case and requirements. Here’s a step-by-step guide to help you choose the best AI call answering system:

1. Understand your business needs

Most AI phone service providers charge on the basis of minutes. So, understand what problems you are currently facing that can be solved with AI, and then use the service to tackle those problems. Do you want the AI phone for answering FAQs, to save your front desk’s time, to manage bookings, or to reduce missed calls?

2. Evaluate AI phone system features

Depending on the problems that you identified earlier as per your business needs, now it’s time to look for features that can help solve these problems. For example, if you want to automate bookings with AI, then the AI booking management feature is a must-have for you. If you want to reduce missed call rate, then 24/7 availability and SMS nudges could be useful for you. 

3. Compare AI call answering prices

Once you have selected providers that offer the features you need, it’s now time to compare them on the basis of their pricing. A lot of providers may look affordable, but they can present you with hidden fees and charges later. So make sure to understand their pricing properly, and find out if there is any need to sign contracts. 

4. Consider scalability of your AI phone

You might need to scale your business sooner or later. When that happens, your AI phone agent should also be able to scale, or else changing providers would turn out to be time-consuming and inconvenient. Look for AI voice agents that can be scaled or descaled easily. Features like multi-location support and multilingual assistant can be useful for businesses that may expand globally. 

5. Evaluate training & support

Lastly, you may want to look for the kind of training and support the AI voip answering service offers. Training your team with the new software and even training your AI with existing data and knowledge base are two important aspects of this. And lastly, good support is needed so that you can keep on working without delayed interruptions. 

Use Cases of AI Call Answering Service for Different Industries

All kinds of business industries can benefit greatly from AI virtual answering machines. Here’s how different industries can use it: 

AI Call Answering Service for Healthcare

Healthcare professionals can use HIPAA-compliant AI call answering service to:

• Automates appointment booking, cancellations, and rescheduling
• Handle prescription refill requests
• Handle front-level calls and queries
• Direct patients to the appropriate department
• Verify medical insurance information
• Reduce the workload of the front desk team and manage high-volume calls

AI Call Answering Service for Law Firms

An AI call answering system for law firms can be used for:

• Directing and routing clients to the appropriate department or attorney based on their case requirements
• To answer FAQs related to working hours and legal services offered
• To gather client information and to schedule a consultation
• To ensure client calls are never missed

AI Call Answering System for Businesses

AI for businesses can be used to:

• Automate answers to FAQs
• Filter spam calls
• Escalate complex queries to human agents
• To improve customer engagement without extra overhead costs
• To ensure no customer call gets missed

AI Call Answering System for Sales Team

An AI answering machine for the sales team can be used to:

• Support multilingual clients
• To automate AI-powered lead generation
• To get in-depth call insights for campaign optimisation
• To route leads to the most appropriate department 
• To automate outbound and inbound sales campaigns

AI Phone Answering Service for Real Estate

An AI answering machine for real estate agents can be used to:

• Handle property inquiries and scheduling property visits
• To provide on-demand property details
• To gather buyer leads on autopilot
• To manage tenant maintenance requests

AI Phone Answering Service for Home Services

An AI virtual assistant for home service businesses can be used to:

• Offer a 24/7 booking option for routine and emergency service
• To send automated texts for confirmations, reminders, etc. 
• To filter spam calls
• To capture caller details to understand service needs

AI Phone Answering System for Others (Banking, Travel, Retail)

Here’s how other industries can benefit from an AI virtual assistant: 

• Banking: An AI phone assistant can be used to provide account info, info about nearest branch/ATM locations, transaction assistance, and more. 
• Travel/Hospitality: The Travel industry can use it to assist callers with hotel/restaurant bookings, cancellations, and check-in/out details.
• Retail/E-commerce: AI virtual assistants can help retail business callers track orders, process returns, and answer product questions.

Top 10 AI Phone Answering Service

1. Emitrr
2. Rosie
3. Synthflow AI
4. PlayAI
5. RingCentral AI
6. Goodcall
7. Abby Connect
8. AnswerConnect
9. Five9 Intelligent Virtual Agent
10. Dialzara

1. Emtirr

Emitrr’s Overview

Emitrr is our top pick for the best AI phone answering service. This platform caters to all kinds of businesses, industries, and sizes. What differentiates Emitrr is its AI phone as well as SMS agent that helps businesses save 100+ hours, reduce wait time, save cost, improve efficiency, and overall customer satisfaction.

Other than its exceptional AI capability, Emitrr also offers an efficient VoIP phone system, complete SMS marketing and communication capabilities, online scheduling, reviews, and reputation management functionality. 

Emitrr is also TCPA and HIPAA compliant, affordable, and rated 5/5 for its unparalleled customer service. Take a look at more details on Emitrr below:

Emitrr’s Features

AI Phone System features:

• 24/7 AI call receptionist: Emitrr offers an efficient AI answering agent that can tackle calls and queries 24/7. 
• AI phone tree: Comes with an interactive phone tree that engages with customers before routing them to the relevant department.. 
• AI call routing: Let AI analyse whether a call is from a new caller or an old one from the existing data, and let it transfer the call directly to the relevant person or department without human interference. 
• AI call forwarding: Let AI forward incoming calls smartly by analysing the caller’s intent and context. Set it up to forward VIP calls to top agents, or to simply escalate urgent calls to the right person.
• Call pop: Access the caller information easily on a single screen during a live call. And allow your team to save time in checking caller information. 
• AI call screening: Let AI filter spam or robocalls, identify unknown callers to reduce call disruptions and unnecessary long call queues. 
• AI call recording: Use Emitrr’s AI call agent to auto-record calls, to flag compliance breaches, and to train your team better for quality and compliance purposes. 
• AI call queue: Let AI handle common queries, bookings, cancellations, etc., to reduce call queue lines. Set up an auto message if a caller drops mid-way, and keep them engaged. 
• AI call handling: Let AI handle calls, be it level one calls for answering common queries, or canceling, rescheduling, or booking appointments. Or set actions and let it handle more complex calls, you decide.  
• AI SMS nudge: Let AI nudge callers standing in virtual queues to continue the conversation over SMS instead. 
• AI summary and transcripts: Save time that may be wasted in listening to long calls. Use AI summary and transcript features to get a crisp summary of different phone calls. 
• Dashboard and reports: Access dashboard and reports to analyse how many calls got dropped, the total number of calls received, missed, etc. And take necessary action to fix loopholes. 
• AI data and forms collection: Let AI collect patient forms and other information such as insurance details, patient demographics, reason of visit, medical history, and more beforehand. 
• Missed-calls-to-text: Use missed-calls-to-text to send a text message automatically to the caller if their call goes unanswered. 
• EHR/EMR/PMS integrations: Integrate the AI phone system with your existing software to ensure there are no major distractions in your existing workflow. 
• Auto dialer: No need to find and manually dial the customer number every time. Simply open the customer chat and click on the auto dial to make a call instantly. 
• AI SMS Agent features: Also comes with AI sms agent that using which you can generate auto replies, enhance messages, automate responses and more. 

Emitrr’s Pros

• Help your staff save 100+ hours: Let your front desk save 100+ hours and focus on other important calls/tasks. Emitrr’s AI voice agent seamlessly manages level one calls, including answering common inquiries, booking, canceling, and rescheduling appointments, among other tasks.
• Save time with seamless EHR/PMS/CRM integrations: No need to waste time manually trying to find a contact’s details. Emitrr integrates seamlessly with over 500+ EHR/PMS/CRM tools. So if an existing customer/patient calls, a call pop will give you the caller’s details in seconds, helping your team close a call and clear up call queues.  
• Reduce high call abandonment rate: Long call queues can lead to an increased call abandonment rate. Emitrr AI not only communicates the expected wait time to the caller but also nudges them to continue the conversation over text. 
• Engage patients/customers after hours: No need to spend on hiring extra staff to cover after-hours queries/issues. Emitrr’s AI works 24/7, helping you keep your patients/customers engaged and save costs. 
• Route callers to the right person/department: Emitrr’s AI phone agent recognizes if the caller is new or old based on the data available in the system. If the caller is new, it can collect essential information and feed it into the system, and if the caller is old, it can route them to the right person/department. 
• Handle multiple calls without adding more extensions: You can let AI handle multiple incoming calls, without the need to remember phone numbers or increase expenditure by adding more extensions. 
• Respond better with self-evolving AI: Emitrr’s SMS AI agent self-evolves with every conversation it has. Over time, your AI will start drafting better, contextually aware responses. 

Emitrr Pricing

Emitrr’s AI pricing starts at $99 a month. You can get in touch with Emitrr’s team to get a custom quote and to pay for only features you require. 

Emitrr Integration

Emitrr offers seamless integration with 500+ tools, including:

• Healthcare tools (Athenahealth, Dentrix, Eaglesoft, and more)
• CRM tools (Hubspot, Mailchimp, Salesforce, Zapier, and more)
• Calendar tools (Google calendar, Microsoft calendar, and more)

Emitrr Reviews & Ratings

Emitrr has a rating of 4.8/5 on Capterra, and here’s what users are saying about it:

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed. We came from Podium (had a terrible experience with them) and feel so valued at Emitrr!”

Source: Capterra 

Emitrr Support Channels

• Email: support@emitrr.com
• Live chat: Chat with a representative
• Phone: +1 (210) 941-4696
• FAQs/forum: Browse FAQs or forum
• SMS: Text for help
• Knowledge base: Access helpful guides

2. Rosie

Rosie Overview

Rosie is a robust AI call answering service that offers solutions like an AI receptionist, call handling service, and after-hours answering service. The software caters to a plethora of businesses, including Real Estate, Plumbing, HVAC, and more. Using it, you can implement a human-voice-like agent to greet callers, get call transcription and summaries, and train it for context-aware responses. Rosie’s strengths are that it is highly scalable and easy to set up; however, the lack of virtual receptionist features and integration limitations are issues to consider. 

Rosie Features

• 24/7 AI phone system: Rosie AI offers a 24/7 live answering system to support after-hour queries.
• Human-like AI voice: It comes with a voice agent that interacts with callers in a natural tone.
• Auto data capture: Captures caller info and data and notifies you about the same via SMS or email.
• Bilingual support: Supports calls in English and Spanish.
• Call recording and transcription: Rosie AI call system records calls and offers transcription for compliance purposes.
• Spam call filtering: It filters spam and robocalls and blocks them automatically.

Rosie Pros

• Cheaper than many traditional phone services
• Very easy to set up
• Highly scalable 
• Highly customizable for adding personalization

Rosie Cons

• Lacks a virtual receptionist feature
• No webchat feature available
• Most integrations can only be done via Zapier
• Access to the multi-location feature comes with the enterprise plan only
• Not suitable for nuanced or complex queries

Rosie Pricing

Rosie ai phone system offers three pricing plans:

• Professional: $49/month 
• Scale: $99/month 
• Growth: $199/month 

Rosie Integration

Rosie integrates with 800+ systems including:

• Phone.com
• Google Calendar
• Twilio
• Slack
• And more

Rosie Reviews & Ratings

There are no reviews and ratings available for Rosie as of yet. 

Rosie Support Channels

• Email
• Knowledge base
• In app help

3. Synthflow AI

Synthflow AI Overview

Synthflow AI offers a reliable AI voice call agent ideal for BPO, healthcare, call centers, and other such industries. This AI phone agent offers solutions like AI concierge, IVR, appointment setter, and AI receptionist to help reduce operational costs and missed calls. Synthflow AI is highly customizable and even HIPAA and SOC compliant. However, call bugs, complex setup, and inability to handle complex queries are problems to consider. 

Synthflow AI Features

• Smart call routing: Smartly route calls to available teams by identifying caller intent.
• Appointment setter: This feature automates appointment bookings, rescheduling, and cancellations. 
• Multilingual AI agents: Synthflow AI call agent can interact in more than 30 languages. 
• Ready-made AI agent templates: Come with ready-made AI agent templates that you can choose to launch your AI immediately.
• Custom workflows: You can customize this AI with actions like transfer, book, escalate, etc., to match your logic.
• Compliant: Synthflow AI phone system is SOC2, HIPAA, and GDPR-compliant.

Synthflow AI Pros

• Comes with a 14-day free trial
• Highly customizable and works for any industry
• Comes with multi-channel and multi-lingual support
• Takes appointments and helps in reducing the administrative workload

Synthflow AI Cons

• Does not support live chat or phone option
• Complex setup, not convenient for newbies
• Many users have reported occasional call bugs
• High call volumes or integration expansion require a pricing upgrade
• Synthflow’s AI may struggle with regional accents
• Complex conversations require human agents

Synthflow AI Pricing

Synthflow AI answering service comes with five pricing options:

• Starter Plan: $29/month 
• Pro Plan: $450/month
• Growth: $900/month
• Agency: $1400/month
• Enterprise/Custom Plans: Priced by quote.

Synthflow AI Integration

Synthflow AI answering system integrates with 200+ tools, including:

• Genesys
• Avaya
• Twilio
• Five9
• HubSpot
• Salesforce
• Zendesk

Synthflow AI Reviews & Ratings

Synthflow AI answering service has a rating of 4.5/5 on G2, and here’s what customers are saying about it:

“The voices for agents were not gendered, so trying to filter based on “male” or “female” in the dropdown filters yielded 0 results; moreover, there were no other filters, despite things like age and accent being obvious options for filters.”

“The initial setup had a bit of a learning curve, particularly in fine-tuning conversation flows. However, once we got through the early adjustments, the system ran smoothly. I’d love to see a few more ready-made conversation templates to speed up onboarding.”

Source: g2

Synthflow AI Support Channels

• Knowledge Base
• Email
• Group calls
• Commuity forums

4. PlayAI

PlayAI Overview

PlayAI is a modern conversational AI and voice intelligence platform. The software is focused on automating call flows, improving customer service, and delivering information via multilingual AI agents. The best feature of PlayAI is its human-like voice capability and voice cloning feature; however, you need a technical team to build this AI agent. It is not a plug-and-play kind of software and may not be ideal for non-technical people or small businesses. 

PlayAI Features

• Multilingual support: Supports over 30 languages in different accents.
• Human-like AI voice agents: Offers 900+ voice options to choose from.
• Call routing and IVR: Offers an AI-powered IVR for smart call routing.
• Analytics dashboard: Offers analytics dashboard that allows you to track activity. 
• Voice cloning: Businesses can create their own custom voice to offer a more personalised experience. 
• AI voice agents: PlayAI offers an AI voice agent that can collect caller information, answer questions, book appointments, and more. 

PlayAI Pros

• Covers various speaking styles, life-like voices, accents, and more.
• Extremely customizable
• Comes with a free plan

PlayAI Cons

• Does not offer a plug-and-play type of AI VoIP system
• Requires developers for setup and customization
• Custom pricing or higher-tier plans are required for features like call routing, analytics, and more
• AI may not always accurately understand accents all the time

PlayAI Pricing

PlayAI offers 7 pricing options:

• Free: $0
• Starter: $9/month
• Creator: $49/month
• Pro: $99/month
• Scale: $299/month
• Business: $999/month
• Enterprise: Custom

PlayAI Integration

PlayAI integrates with CRMs, scheduling software, phone systems, and web forms.

PlayAI Reviews & Ratings

PlayAI does not have any reviews available on Capterra or g2.

PlayAI Support Channels

• Knowledge base
• Community forums
• Email ticketing

5. RingCentral AI

RingCentral AI Overview

RingCentral AI is a full-fledged AI phone answering system that comes under the label of RingCentral AI Reception (AIR). This AI agent is meant to engage callers, resolve routine queries, and route urgent matters to dedicated teams smartly. It is a trustworthy brand in the industry; however, it currently lacks AI appointment scheduling capabilities and is not as feature-rich as other options. 

RingCentral AI Features

• 24/7 AI call agent: RingCentral’s AI voice agent is available 24/7 to answer FAQs, take bookings, and route calls.
• Smart call routing: Can smartly analyse the caller intent and route calls to available agents. 
• Multilingual AI agent: RingCentral’s AI voice receptionist can integrate in English, Spanish and French. 
• Custom voice options: Offers 8 custom voice options.
• Real-time insights: This AI agent gives you real-time insights and guidance to agents during a live call. 

RingCentral AI Pros

• No IT support needed, quick to implement
• Supports third-party phone systems and is highly scalable

RingCentral AI Cons

• The AI appointment scheduling feature is yet to go live
• Not that feature-rich compared to other options shared
• Users may encounter bugs since this feature is still new
• Complex scenarios will require human intervention 

RingCentral AI Pricing

The pricing for RingCentral’s AI receptionist starts at $59/month for 100 minutes. 

RingCentral AI Integration

RingCentral AI can be tailored to connect with over 500 pre-built integrations. 

RingCentral AI Reviews & Ratings

RingCentral has a rating of 4/5 on g2. Here’s what users are saying about it:

“It supports multiple channels like voice, chat, and email in one place”

“Some text delays and glitches making slow process”

RingCentral AI Support Channels

• Chat
• Phone support
• Knowledge base
• Email ticketing

6. Goodcall

Goodcall Overview

Goodcall is a reliable AI phone agent and virtual receptionist meant for customer service and sales businesses. The software not only offers a natural-sounding AI agent for customer engagement but also comes with dedicated phone numbers with local area code numbers. Goodcall helps immensely in reducing missed calls and manual entries, but it may lack AI phone assistant features and may not be ideal for those looking for an AI agent that can handle nuanced queries easily. 

Goodcall Features

• Custom workflow setup: You can give this AI agent explicit instructions to handle critical issues with custom workflow setup.
• Logical call routing: An AI voice agent that understands logic and routes callers based on that. 
• Appointment automation: Use AI to automate the process of booking appointments, rescheduling, and cancellations. 
• Analytics and report dashboard: Get insights such as automation rate, call duration, etc., with the analytics dashboard. 

Goodcall Pros

• Engages callers with a natural-sounding voice
• Helps in reducing manual entries and missed calls
• Comes with an in-depth analytics feature to help you fix issues

Goodcall Cons

• No chat or phone support available
• Advanced automation and integration require Zapier or API access
• Not suitable for industries that require compliance and deal with complex queries
• Lacks many AI phone assistant feature.

Goodcall Pricing

Goodcall AI phone agent and virtual receptionist offers three pricing plans:

• Starter: $59/agent
• Monthly: $99/agent
• Scale: $199/agent

Goodcall Integration

Goodcall AI offers integration with major CRMs, including:

• Salesforce
• HubSpot
• Service Fusion
• Calendars
• And more

Goodcall Reviews & Ratings

Goodcall does not have reviews available on Capterra and g2 yet. 

Goodcall Support Channels

• Email
• Knowledge base
• FAQs

7. Abby Connect

Abby Connect Overview

Abby Connect is a premium AI virtual receptionist for mid-sized businesses. The software offers bilingual support, an AI that takes bookings, answers queries, and performs smart call routing with ease. Abby Connect is also highly customizable for any kind of business. However, it can be the most expensive option in this list, and you may face inaccuracies in billing as well. 

Abby Connect Features

• 24/7 call answering: Abby Connect offers a 24/7 AI receptionist that can engage with customers at all times. 
• Bilingual support: AI can handle customer queries in English and Spanish. 
• Screening & call routing: The AI screen calls and then transfers them as per the nature of the call.
• Appointment scheduling: Abby Connect AI can book appointments for you. 
• Call summaries and transcriptions: This AI call agent offers summary and transcriptions of calls for quality management. 

Abby Connect Pros

• Comes with a mobile app
• Onboarding, training and setup is quick
• Offers a very personalized and human-like AI receptionist for businesses
• Highly customizable

Abby Connect Cons

• Quite expensive compared to other AI phone answering services
• Charges extra for set-up and for 24/7 availability
• Users highlight issues related to billing
• Some users also complain about the accuracy of its scheduling capability 

Abby Connect Pricing

Abby Connect offers three pricing plans:

• Essential: $329/month for 100 minutes
• Professional: $599/month for 200 minutes
• Growth: $1,380/month for 500 minutes

Abby Connect Integration

Abby Connect offers integrates with multiples platforms, including:

• Hubspot
• Salesforce
• Zoho
• Google calender
• And more

Abby Connect Reviews & Ratings

Abby Connect has a rating of 3.3/5 on g2, and here’s what users are saying about it: 

“They are prompt with sending us detailed call notes from a wide variety of incoming call types (current clients, adjusters, subrogation adjusters, potential clients, other attorneys, etc.)”

Source: g2

Abby Connect Support Channels

• Live Chat
• Phone
• Email
• Knowledge base

8. AnswerConnect

AnswerConnect Overview

AnswerConnect is a 24/7 live answering service powered by AI, offering capabilities like live call answering, after-hours answering, appointment scheduling, and live chat support. The software is HIPAA and SOC compliant, and it caters to healthcare and legal industries as well as other businesses. This AI phone service is great for those looking for ease of use and a customizable workflow. However, it can be expensive and may not work properly if the AI is not trained well. 

AnswerConnect Features

• 24/7 live answering service: Their AI answer calls 24/7 with live answering feature. 
• Appointment scheduling: Their AI can book appointments directly into your schedule. 
• Call forwarding: Comes with both automated and manual call forwarding.
• Virtual receptionist: Allows you to create a virtual receptionist for your business to answer FAQs, take bookings, etc. 
• After hours answering service: Can be implemented to handle queries after hours. 
• HIPAA compliant: Suitable for healthcare and legal professionals. 

AnswerConnect Pros

• Users find this automated phone answering service quite user-friendly and efficient.
• The platform is quite flexible and easy to scale up or down.
• It offers customizable workflows and multilingual support.
• Users praise AnswerConnect highly for their customer service.

AnswerConnect Cons

• AnswerConnect’s pricing can be quite expensive if you have high call volume. 
• Implementation and integration with certain systems can take too much time.
• Their AI may work poorly if not trained properly.
• Not that great at handling complex issues. 

AnswerConnect Pricing

The pricing of this AI concierge system starts at $200-$350/month for 200-300 minutes. The pricing would increase as you choose more minutes. 

AnswerConnect Integration

This AI concierge system integrates with hundreds of apps and software. including:

• HubSpot
• Salesforce
• Zoho
• Calendar tools and more

AnswerConnect Reviews & Ratings

AnswerConnect has a rating of 4.5/5 on g2, and here’s what users are saying about this AI phone answering assistant:

“Occasional transcription errors when taking messages or recording client email addresses (but likely no more often than would happen with an in-house receptionist)”

“Phone calls answered 24/7, friendly and helpful when answering calls, uses our pre-existing scheduling platform.”

Source: g2

AnswerConnect Support Channels

• Phone
• Email
• Live Chat
• Mobile/Web Dashboard

9. Five9 Intelligent Virtual Agent

Five9 Overview

Five9 is an intelligent virtual agent that lets you deploy self-service support and improve customer engagement across both voice and chat. The software offers a whole lot of employee and customer engagement AI functionalities and works across multiple digital channels. However, this AI virtual agent offers very limited customization options and can also be quite expensive for small businesses. 

Five9 Features

• Omnichannel AI system: Allows you to manage voice, video, chat, email, SMS, and social channels in a single place. 
• Intelligent virtual assistants: Comes with an intelligent virtual assistant that automates responses to both inbound and outbound calls for routine queries.
• Predictive dialing: Allows for automatically dialing of outbound numbers based on real-time connection rates and agent availability. 
• Real-time transcriptions: Transcribe calls automatically and gives real-time call summaries, 
• Intelligent routing: This automated phone answering service offers intelligent call routing capability, where the AI route calls to the best available agent for the query. 

Five9 Pros

• Works on multiple digital channels.
• The AI automation feature is quite powerful and helps in reducing workload and missed calls.
• Give detailed analytics and reports for an overview. 

Five9 Cons

• Users report experiencing call drops and slowdowns.
• It can be expensive compared to other AI virtual phone receptionists, and most plans require you to sign a 36-month contract. 
• Five9 offers very limited customization options
• The user interface of this automated answering service is quite outdated and not at all intuitive.
• Users complain about inefficient customer service staff.

Five9 Pricing

Five9’s core pricing plans start at $119/user/month; however, it has not listed the pricing for its AI agent on the website. 

Five9 Integration

Integrates with many tools, like:

• Microsoft Dynamics 365
• Salesforce
• ServiceNow
• And more

Five9 Reviews & Ratings

Five9 intelligent AI agent has a rating of 4.1/5 on g2, and here’s what users are saying about it:

“The customer support is beyond exceptional. The training is very thorough and I have never had them say no to any request I have had.”

“The Five9 admin tool is stuck in the 2010s – it’s Java-based. Five9 is a modern platform yet they force their customers to administer the platform using an outdated software tool. Feature additions and updates are few and far between – if you are looking for the latest and greatest, look elsewhere.”

Source: g2

Five9 Support Channels

• Phone hotline (with voicemail)
• Live chat
• Email
• Self Service Portal

10. Dialzara

Dialzara Overview

Dialzara is another great AI answering service that lets you handle and answer incoming business calls. The software caters to all kinds of service-based businesses, including HVAC, plumbers, home service agents, law firms, and more. The best thing about this software is that it is cost-effective and quick to implement. However, it does not support outbound calling and cannot work properly if not trained properly with data. 

Dialzara Features

• 24/7 call answering service: Offers a 24/7 call answering AI agent that can answer after-hour queries. 
• Call summaries: Creates full transcripts and call summaries for documentation and follow-up. 
• Life-like AI voices: Uses NLP to generate human-like voices. 
• Multilingual AI call agent: Their voip AI agent can converse in English, Spanish, and French. 
• Intelligent call routing: Route calls intelligently based on context. 
• Natural voice processing: Offers context-aware and relevant responses. 

Dialzara Pros

• Offers a highly natural, human-like voice AI agent.
• Cost-effective and good for small businesses.
• Supports seamless and powerful integration systems.
• Quick to implement, requires less implementation time. 

Dialzara Cons

• Limited transparency in pricing. Additional minutes may add up too much. 
• Does not support outbound calling.
• Works well only if the AI voice agent is trained properly.
• Not apt for businesses requiring more advanced features. 

Dialzara Pricing

The pricing of this AI automated answering system starts at $29 per month with 60 minutes included. Pricing keeps increasing as you add more minutes. 

Dialzara Integration

Integrates with 6000+ businesses, including:

• Salesforce 
• HubSpot
• Zoho CRM
• Calendly
• Acuity Scheduling
• Google Calendar 
• Microsoft Teams
• Zendesk

Dialzara Reviews & Ratings

Dialzara has a rating of 4.4/5 on Trustpilot. Here’s what customers are saying about this AI voip agent:

“It’s been a great experience and they have amazing customer support. I had a few issues on my end, because I am not great with computers, they got it fixed within minutes.”

“They are super responsive and always jump in to save the day! Very happy with my service”

Source: Trustpilot

Dialzara Support Channels

• Email
• Live chat
• Demo videos
• FAQs

Why Emitrr is the Best AI Phone Answering Assistant

After looking at the ten best AI phone answering assistants, we think Emitrr is the best option to consider. Here’s why:

Comprehensive AI features

Emitrr offers a complete suite of AI features for calling or SMS. You can get access to an AI IVR or phone tree system, a 24/7 virtual assistant, summaries and transcription, automated appointment bookings, and more. And if you are curious about what features you can get with Emitrr’s SMS AI, then watch this video:

24/7 availability to handle after-hour queries

You can implement Emitrr’s AI agent 24/7 to handle after-hours queries and to ensure you never miss any calls. Emitrr’s AI can respond to any kind of query, and for complex matters, it can either route the call to the best available agent if the call is during hours. If not, then it can nudge the caller to take the conversation to chat.

Customizable workflows

You can customise Emitrr’s AI agent the way you want. You can add your preferred name, image, train it using the knowledge base, and even set workflows as per the way you want the queries to be handled. 

Conversational AI for customer engagement

Emitrr offers a human-like conversational experience to callers using advanced speech recognition. It tailors customer interactions based on the customer’s history and preferences for the best experience. 

Seamless integration

One of Emitrr’s standout features is its ability to integrate smoothly with a variety of business tools, including call center software, CRM platforms, and other business communication Tools for unified communication.

Multi-industry support (Healthcare, Legal, Real Estate, etc.)

Emitrr is designed to serve diverse industries with customizable call scripts and workflows. And it complies with industry regulations such as HIPAA (for healthcare) and GDPR (for data protection).

SMS & AI communication tools for enhanced interactions

Emitrr’s AI agent supports multi-channel communication, including SMS, voice, and chat-based AI interactions. It helps businesses maintain consistent engagement with customers through AI-powered messaging and automates responses to customer queries, reducing dependency on human agents.

Affordable pricing

Emitrr offers one of the best values for money. No hidden charges, no fluff. You pay for what you choose with AI pricing plans starting at just $99 a month, ideal for not only large but also small businesses. You can get in touch with Emitrr’s team to get an affordable custom pricing quote. 

FAQs

Conclusion

AI phone answering services are efficient systems that are changing the way businesses deal with customer phone calls. From reducing missed calls to reducing the front desk staff’s burden, they are just the thing you need to try. Book a free demo call with Emitrr to see how it can help you save 100+ hours weekly and reduce missed call rates by 80.