Aircall vs Vonage vs Emitrr: Which is the Better VoIP Solution?

Introduction

Trying to decide between Aircall and Vonage for your business VoIP needs? With so many options available, finding the right fit can feel overwhelming. Each platform offers unique features, but which one truly meets your business requirements?

In this blog, we’ll break down Aircall, Vonage, and Emitrr, comparing their features, pricing, and overall value to help you make the best decision. Keep reading to find out which VoIP solution is the right choice for your business!

What is Aircall?

Aircall is a cloud-based VoIP phone system designed for businesses to streamline communication and customer interactions. It offers features like call routing, IVR, analytics, and CRM integrations to enhance team collaboration and efficiency. With a user-friendly interface and flexible setup, Aircall helps businesses manage inbound and outbound calls seamlessly while ensuring high call quality.

What is Vonage?

Vonage is a cloud-based VoIP solution offering communication services for businesses of all sizes. It provides voice, messaging, and video conferencing features to streamline communication. Known for its flexible pricing and integrations, Vonage caters to remote teams and businesses needing scalable communication tools. While it offers essential VoIP functions, some users report concerns about call quality and customer support.

Aircall vs Vonage: Feature comparison

Aircall Features

• Call Forwarding – Use call forwarding to redirect incoming calls to another number, ensuring seamless connectivity even when agents are unavailable.
• Call Routing – Use call routing to automatically direct calls to the appropriate team or department based on predefined rules, optimizing customer interactions.
• Call Queuing – Manage high call volumes efficiently by placing callers in a queue until an agent is available.
• IVR Menu/Call Tree – Interactive voice response system that helps callers navigate self-service options before reaching an agent, improving efficiency.
• Call Recording – Record calls for quality monitoring, training, and compliance purposes.
• Call Conferencing – Facilitate multi-party calls for team collaboration or customer discussions.
• User Extensions – Assign unique extensions to employees for easy internal communication.
• Multi-location Set Up – Supports businesses with multiple locations, ensuring a seamless communication system across offices.
• Auto Attendants – Automate call handling with pre-recorded messages and menu options to direct calls efficiently.
• Voicemail Transcription – Convert voicemail messages into text, allowing users to quickly read messages instead of listening to them.

Vonage Features

• Call Forwarding – Ensures calls are redirected to another number or device when unavailable.
• Call Routing – Directs incoming calls to the right department or agent based on predefined rules.
• Call Queuing & Call Queuing Groups – Manages high call volumes by placing callers in a queue until an agent is available, with group-based distribution.
• IVR Menu/ Call Tree – Provides an interactive voice menu for callers to navigate to the right destination without human assistance.
• Call Recording – Records calls for compliance, training, and quality assurance.
• Call Conferencing – Enables multiple participants to join a single call for seamless team collaboration.
• User Extensions – Assigns unique extensions to employees for easy internal and external calling.
• Business Working Hours Setup – Allows businesses to configure call handling based on working hours.
• Multi-location Set Up – Supports communication across multiple office locations under a unified system.
• Voicemail Transcription – Converts voicemail messages into text for easier access and reference with voicemail transcription software. 

Here’s a side-by-side comparison of Aircall, Vonage and Emitrr’s key features:

Features	Aircall	Vonage	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	Yes	Yes	Yes
Call Queuing Groups	Yes	Yes	Yes
IVR Menu/ Call Tree	Yes	Yes	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	Yes	Yes	Yes
Business Working Hours Set Up	Yes	Yes	Yes
Multi-location Set Up	Limited	Yes	Yes
Auto Attendants	No	Yes	Yes
AI Receptionist	Yes	No	Yes
Missed call to text	No	No	Yes
Two-way texting	No	Yes	Yes
Group Texting	No	Yes	Yes
Webchat-to-Text	No	No	Yes
Team Chat	No	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	Yes	Yes
Auto-responders	Yes	Yes	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	No	Yes	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Aircall vs Vonage: Pricing comparison

Aircall Pricing

Aircall Office offers three pricing plans tailored for businesses of all sizes which start from $40 per user per month: 

• Essentials
• Professional
• Custom

Vonage Pricing

Vonage offers flexible pricing across four main categories, catering to different business communication needs:

• Communications APIs – Pricing starts at €0.00735 per message, allowing businesses to integrate messaging and voice capabilities.
• Unified Communications – Plans start at $17.99 per month, providing VoIP calling, messaging, and collaboration tools.
• Contact Center – Custom pricing is available based on business requirements, offering advanced customer support features.
• Conversational Commerce – Requires a $5,000 setup fee along with a monthly recurring charge for AI-driven customer engagement solutions.

Aircall vs Vonage: Pros and cons

Every VoIP provider has its strengths and limitations. Let’s break down the pros and cons of Aircall and Vonage to see how they compare.

Aircall Pros

• Easy Setup & Cloud-Based – Aircall is a cloud-based solution, making it easy to set up and use without requiring complex hardware.
• Good Call Quality – Provides clear and reliable call quality, ensuring smooth communication.
• Call Routing & IVR – Offers call routing and IVR menus to help businesses efficiently manage incoming calls.
• Integrations with Popular Tools – Connects with CRM and helpdesk platforms like HubSpot, Salesforce, and Zendesk.

Aircall Cons

• Limited Integrations – Aircall does not offer as many third-party integrations as some competitors, which may limit workflow automation.
• High Price – The pricing is on the higher side compared to other VoIP solutions, making it less budget-friendly.
• Contract Requirement – Users are required to commit to contracts, which reduces flexibility for businesses looking for month-to-month plans.
• Unethical Billing Practices – Some users have reported billing issues, including unexpected charges and difficulty canceling services.
• Unstable Connection – Frequent connectivity issues can disrupt calls and impact business communication.
• Poor Call Quality – Users have experienced low call clarity, leading to frustration during important conversations.
• Buggy Platform – The software has several bugs that make it unreliable for seamless business operations.
• Difficult to Use – Performing simple tasks can be complicated due to a less intuitive user interface.
• Call Delays – There are frequent lags in calls, causing interruptions in conversations.
• Glitchy Dashboard – The dashboard often malfunctions, making it difficult for users to access important call data.
• Weak Customer Support – Users have reported slow and ineffective customer support, making issue resolution difficult.

Vonage Pros

• Established VoIP Provider – A well-known name in the VoIP industry with years of experience.
• Customizable Plans – Offers different pricing options to suit various business needs.
• Supports Remote Work – Can be accessed from different locations, making it useful for distributed teams.
• Scalable Solution – Can accommodate growing teams with features like user extensions and call conferencing.

Vonage Cons

• Poor Customer Support – No real-time issue resolution, unreliable service, and difficult cancellation process.
• Frequent App Crashes & Freezing – Both desktop and mobile apps often crash or freeze, disrupting business communication.
• Limited Integrations – Lacks flexibility to connect with essential third-party tools.
• Mandatory Contracts – Requires users to sign contracts, limiting flexibility.
• Unreliable Call Features – Issues with call forwarding, missed call notifications, and call drops.
• Deceptive Sales – Overpromises on features that do not work as expected.

When to use Aircall?

Aircall is suitable for mid-sized or large businesses and is primarily used by sales or customer service business industries. Because of tools like IVR, call logging, call routing, etc, these industries are well suited to use a VoIP phone system like Aircall. However, Aircall’s biggest drawback is its poor integration with third-party tools which could pose a problem and may cause hindrances in the smooth flow of business operations.    

When to use Vonage?

Vonage is ideal for businesses of all kinds and sizes and is a good option especially, if you need a video conferencing feature in your business VoIP system. Because Vonage is easy to scale and works well remotely, it is a good choice for remote businesses or for companies that are scaling quickly. Having said that, users may have to face issues like app crashes, poor customer support, and unreliable call features. 

Emitrr: The better alternative to Aircall vs Vonage

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI VoIP capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management  

Emitrr Pros and Cons

Emitrr Pros

• User-Friendly Interface – Intuitive and easy to navigate, making it accessible for any users.
• Seamless Integrations – Connects with 1,000+ third-party apps (CRM, EMR, PMS, scheduling platforms) for streamlined workflows.
• Reliable Uptime – Ensures 99.99% uptime, preventing service interruptions and enabling smooth communication.
• Outstanding Customer Support – Quick response times and dedicated support to resolve issues efficiently.
• Flexible Pricing Plans – Affordable and customizable pricing to fit businesses of all sizes.
• Comprehensive Communication Tools – Offers call analytics, CRM automation, call queue management, and IVR to enhance business operations.
• HD Call Quality – Crystal-clear and reliable calls for seamless communication, essential for remote teams and customer interactions.
• Scalable for Remote Teams – Works efficiently across multiple locations, supporting businesses with remote employees.
• Automated Workflows – AI Receptionist (upcoming) and text automation reduce manual tasks and improve customer engagement.
• Multi-Channel Communication – Combines VoIP and text messaging for an all-in-one customer communication platform.

Emitrr Cons

More features are coming soon!

Emitrr Integrations

Emitrr seamlessly integrates with over 500 EHR/PMS software, including: 

• Mailchimp
• Zapier
• Hubspot
• Pipedrive
• Drchrono
• eClinicalWorks
• Denticon
• AthenaHealth
• Dolphin
• Dentrix Enterprise
• Curve Hero
• Kareo
• Dentrix Ascend
• Eaglesoft
• Orthotrac
• Dentrix
• OpenDental
• Practiceworks
• And more!

Emitrr Reviews

Emitrr’s has a high rating of 4.8/5 on Capterra and 4.7/5 on g2. Have a look at what Emitrr users are saying:

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

Aircall vs Vonage: Frequently Asked Questions

Conclusion

After comparing Aircall vs Vonage based on pricing, features, and pros and cons, we found that both software has their advantages, but they lack in things like call quality, customer support, pricing, and integrations, which are all very essential things to look for when choosing a VoIP phone system for your business. We recommend you try out Emitrr, which is not only affordable but also offers the best features, call quality, and customer service. Book a free demo call with Emitrr and find this out yourself.