Top 10 AnswerFirst Alternative for your Business

Introduction 

In today’s always-on business environment, customer calls are more than just conversations; they’re opportunities to build trust, close deals, and create lasting relationships. While AnswerFirst has been a go-to choice for many companies, businesses are now demanding more: faster responses, AI automation, omnichannel communication, and scalable pricing that fits their growth.

That’s why many are turning to AnswerFirst alternatives, smarter, more flexible solutions that combine human warmth with modern technology. From AI-powered virtual receptionists to 24/7 answering service software, these platforms help businesses handle calls, texts, and chats seamlessly, without missing a single customer interaction.

If you’re looking for an affordable AnswerFirst replacement that enhances productivity, streamlines communication, and delivers exceptional customer support, this guide will introduce you to the best AnswerFirst competitors redefining business communication in 2025.

What is AnswerFirst?

AnswerFirst is a U.S.-based company that provides 24/7 live answering services and a virtual receptionist solution for businesses of all sizes. It helps companies handle incoming calls, messages, dispatch requests, and scheduling, ensuring no customer call goes unanswered. Unlike many automated systems, AnswerFirst uses real, U.S.-based agents, delivering a professional and human-centered experience around the clock.

AnswerFirst Features

• 24/7 Live Answering Service: Real, U.S.-based receptionists handle calls any time, day, night, weekends, and holidays.
• Virtual Receptionist Service: Acts as your business’s receptionist to answer calls, take messages, and manage appointments professionally.
• Client Web Access (CWA) Portal: A secure online dashboard for call monitoring, script updates, and report tracking.
• True One-Second Billing: Transparent per-second billing ensures you only pay for what you use, keeping AnswerFirst pricing fair.
• Industry-Specific Call Handling: Specialized solutions for legal, healthcare, IT, and field service businesses.
• Dispatching & Message Delivery: Urgent messages or service alerts are sent instantly via phone, SMS, or email.
• Flexible, No-Contract Pricing: Offers a simple pay-as-you-go model without contracts or setup fees.
• U.S.-Based Receptionists: 100% U.S.-based agents deliver clear, professional communication that builds customer trust.
• Custom Call Scripts: Fully customizable scripts and greetings ensure every call matches your brand voice.
• Reporting & Analytics: Includes call reports and metrics to measure efficiency and caller trends.
• CRM & Calendar Integrations: Syncs with scheduling tools and CRMs to streamline customer data and appointments.
• Multichannel Message Handling: Handles phone, text, and email communications for a seamless customer experience.
• After-Hours & Overflow Support: Answers calls when your in-house team is unavailable or lines are busy.
• Call Screening & Lead Qualification: Filters spam or low-value calls and forwards only relevant leads to your team.
• Secure Data Handling: Uses encrypted systems and confidentiality measures, though not fully HIPAA-certified, so some businesses prefer a HIPAA-compliant AnswerFirst alternative.
• Onboarding & Account Setup Support: Provides guided setup and responsive AnswerFirst customer support for new users.

AnswerFirst Pros

• Reliable 24/7 Availability: AnswerFirst provides consistent, around-the-clock call answering with real U.S.-based agents, perfect for businesses needing nonstop coverage.
• Professional Human Receptionists: Every call is answered by a trained U.S. receptionist, not a bot, giving customers a personal and trustworthy experience.
• Affordable Pay-As-You-Go Pricing: The flexible AnswerFirst pricing model lets you pay only for the minutes you use.
• Transparent Billing: Its true one-second billing ensures complete transparency with no rounding up or hidden fees.
• Customizable Call Handling: AnswerFirst allows full customization of scripts, greetings, and workflows so the service reflects your brand voice.
• Strong Customer Support: Users often highlight AnswerFirst customer support as responsive and easy to work with during onboarding and daily operations.
• Scalable for Small Businesses: Ideal for startups and small businesses, AnswerFirst alternatives for small businesses often match its flexibility but add automation.
• No Long-Term Contracts: Businesses can start or stop service anytime, offering flexibility not always found in competitors.
• Industry-Specific Expertise: Provides tailored call handling for industries like healthcare, law, HVAC, and IT, ensuring relevant customer interactions.
• Secure and Confidential: While not a fully HIPAA-compliant AnswerFirst alternative, it still maintains strong data protection and privacy standards.

AnswerFirst Cons

• Lacks AI Automation: AnswerFirst lacks AI features like smart call routing or automated responses, which modern AI-powered AnswerFirst alternatives now offer.
• Limited Integrations: It doesn’t integrate deeply with popular CRM or communication tools, making workflow automation harder for tech-driven teams.
• Not Fully HIPAA-Compliant: While secure, it’s not a true HIPAA-compliant solution, which may be a concern for healthcare or legal industries.
• Can Get Expensive with High Call Volumes: Since pricing is per minute, AnswerFirst can become costly for businesses that receive frequent or lengthy calls.
• No Advanced Analytics: Reporting is basic, lacking in-depth analytics and AI-driven insights available in better than AnswerFirst competitors.
• No Multilingual Support: AnswerFirst primarily offers English-speaking receptionists, limiting accessibility for businesses serving diverse audiences.
• Limited Global Availability: AnswerFirst mainly serves U.S. businesses, so international companies may need other alternatives to AnswerFirst.
• Basic User Interface: The Client Web Access (CWA) portal is functional but not as modern or intuitive as newer AI-powered AnswerFirst replacements.
• Manual Setup Process: Onboarding and script setup require human input rather than AI-guided automation, increasing setup time.
• No Mobile App: Unlike some best AnswerFirst alternatives, it doesn’t offer a dedicated mobile app for on-the-go call management.

AnswerFirst Pricing

 The following are the AnswerFirst pricing plans: 

• Base Monthly Fee: $30 per month
• Per-Minute Rate: $1.55 to $1.90 per minute (depends on call volume)
• Billing Method: True one-second billing (only pay for exact talk time)
• Additional Phone Numbers: $3 per month each (after the first)
• Setup Fee: One-time customization fee for complex accounts (varies)

AnswerFirst Integrations

• Salesforce
• HubSpot
• Zoho CRM
• Microsoft Outlook
• Google Calendar
• Zendesk
• Freshdesk
• Slack
• Zapier
• ServiceTitan
• Jobber
• Clio
• QuickBooks
• RingCentral
• Twilio

AnswerFirst Customer Support Channels

• Phone Support
• Email Support
• Live Chat Support
• Help Desk Ticket System
• Online Knowledge Base / FAQs
• Client Web Access (CWA) Portal
• Onboarding & Training Assistance
• Account Manager Support
• 24/7 Technical Assistance
• Feedback & Service Request Forms

AnswerFirst Ratings

No ratings are available.

AnswerFirst Reviews

No reviews are available. 

Why Do Businesses Seek an AnswerFirst Alternative?

Many businesses appreciate AnswerFirst for its reliable 24/7 answering service, but some choose to explore alternatives to AnswerFirst due to a few limitations in pricing, scalability, and technology. Below are the main reasons companies seek a better than AnswerFirst solution for their communication needs:

Expensive for Small Teams

While AnswerFirst offers quality 24/7 answering service software, its per-minute pricing can quickly add up, making it expensive for startups or small businesses. Many owners look for a more affordable AnswerFirst replacement that provides similar reliability at a lower, predictable monthly cost.

Limited Options for Customization

AnswerFirst allows basic call scripting, but its customization flexibility is limited compared to modern AI-powered AnswerFirst alternatives. Businesses that want personalized workflows, advanced routing, or CRM-linked automation often find better solutions than AnswerFirst that adapt easily to their specific needs.

Restricted Scalability for Growing Businesses

As call volume grows, AnswerFirst pricing can become less cost-effective, and the platform may lack automation for large-scale operations. This drives many expanding companies to explore scalable, AI-powered AnswerFirst alternatives that grow seamlessly with their customer base.

Lacks Some Essential Features

AnswerFirst lacks AI and some advanced tools like analytics dashboards, real-time sentiment tracking, or CRM integration. Companies seeking these features often switch to newer, feature-rich alternatives to AnswerFirst that combine live agents with smart technology for improved efficiency.

Complicated and Less Intuitive Interface

The AnswerFirst Client Web Access portal offers useful tools but can feel outdated and complex for new users. Businesses prefer modern, user-friendly AnswerFirst competitors that simplify navigation, provide better reporting, and make managing calls effortless.

Limited Integration Capabilities

AnswerFirst’s integration options are basic and don’t connect deeply with popular CRMs or automation tools. This limitation pushes tech-focused teams to choose an AI-powered AnswerFirst alternative with stronger integration capabilities to streamline workflows and enhance productivity.

What Features To Look For In AnswerFirst Alternative? 

Modern businesses now seek smarter, AI-powered solutions that go beyond traditional answering services. These advanced features make today’s AnswerFirst alternatives more efficient, intelligent, and customer-focused than ever.

AI-Powered Call Routing

An advanced AnswerFirst alternative should include AI-powered call routing to automatically direct calls to the right department or person. Unlike AnswerFirst, which lacks AI, this feature improves efficiency, reduces wait times, and ensures every caller reaches the right place without manual intervention.

AI Chatbot Integration

AI chatbot integration allows businesses to handle website and chat inquiries automatically using conversational AI. Unlike AnswerFirst, which lacks AI, this feature ensures customers get instant responses 24/7, reducing missed opportunities and improving engagement without relying solely on human agents.

Call Recording and Transcription

This feature automatically call records and transcribes customer calls for quality assurance, compliance, and training. Many AI-powered AnswerFirst alternatives use this to review conversations, ensure accuracy, and enhance customer experience through data-driven insights.

Sentiment Analysis

Sentiment analysis uses AI to detect the tone and emotion of a caller, such as frustration, urgency, or satisfaction. This helps businesses respond empathetically in real time, something better than AnswerFirst competitors now provide as part of AI-enhanced customer service.

Performance Dashboards

Performance dashboards consolidate key metrics like call volume, wait time, response speed, and customer satisfaction. This gives managers a clear view of team performance, helping them make informed decisions, a feature often missing in traditional AnswerFirst software.

Custom API Access

Custom API access lets businesses integrate the answering service with their in-house systems or proprietary apps. It offers more flexibility than AnswerFirst integrations, allowing deeper customization and smoother data exchange across business tools.

Team Collaboration Tools

Team collaboration tools allow staff to share notes, assign tasks, and communicate internally about customer calls. Many AnswerFirst alternatives include this feature to enhance productivity and coordination among remote or distributed teams.

AI Quality Monitoring

AI quality monitoring evaluates every interaction automatically to ensure consistency and high service standards. This feature helps identify training opportunities, improve scripts, and maintain top-notch service, something that makes AI-powered AnswerFirst alternatives stand out.

Voice Recognition & Caller ID Intelligence

Voice recognition and caller ID intelligence identify repeat callers, retrieve their previous interactions, and personalize greetings. This smart automation delivers a more seamless, human-like experience, making it a valuable upgrade over AnswerFirst’s manual system.

Automated Message Handling

AI-driven message handling allows businesses to capture, categorize, and respond to messages instantly. This feature makes an AI-powered AnswerFirst alternative faster and more reliable than traditional answering services, saving time while maintaining a professional touch.

CRM and Calendar Integrations

Strong CRM and calendar integrations help businesses sync customer data, manage appointments, and track interactions seamlessly. The best AnswerFirst alternatives connect directly with tools like Salesforce, HubSpot, and Google Calendar, streamlining operations and eliminating manual data entry.

Multichannel Communication (Calls, SMS, Chat, Email)

A modern replacement for AnswerFirst should support multiple communication channels, not just phone calls. Handling SMS, chat, and emails through one platform ensures customers can reach you in their preferred way, enhancing service flexibility.

HIPAA Compliance and Data Security

For healthcare and sensitive industries, choosing a HIPAA-compliant AnswerFirst alternative is crucial. It ensures patient confidentiality, secure data transmission, and full compliance with industry regulations, something AnswerFirst does not fully guarantee.

Customizable Call Scripts

Customizable call scripts let businesses maintain consistent brand messaging. A good AnswerFirst competitor should allow deeper personalization, enabling businesses to tailor greetings, questions, and responses for each department or customer type.

Real-Time Analytics and Reporting

Unlike AnswerFirst’s basic reports, top AnswerFirst alternatives offer real-time analytics. This gives businesses insights into call performance, agent productivity, and customer satisfaction, helping them make informed decisions faster.

Mobile App Access

Having mobile app access allows users to manage calls, messages, and reports on the go. This makes an AI-powered AnswerFirst alternative more convenient for busy entrepreneurs and remote teams who need constant connectivity.

24/7 Virtual Receptionist Support

A strong AnswerFirst replacement provides 24/7 virtual receptionist service with both AI and live agents. This ensures continuous coverage, combining human empathy with AI efficiency, a feature that AnswerFirst competitors often excel at.

Voicemail-to-Text or Email

This feature transcribes voicemails and delivers them as text or email, making follow-ups faster and easier. It’s a time-saving tool that most AI-powered AnswerFirst alternatives now include.

Advanced Workflow Automation

Automation allows businesses to streamline repetitive tasks like follow-ups, appointment confirmations, and lead assignments. This makes an affordable AnswerFirst replacement more efficient and scalable over time.

Easy Onboarding and Setup

A good AnswerFirst alternative should have a simple setup process, guided onboarding, and clear documentation, helping businesses start quickly without technical complications.

10 Best AnswerFirst Alternatives

1. Emitrr
2. Smith.AI
3. AnswerConnect
4. Good Call
5. Ruby
6. Abby Connect
7. Nextiva
8. RingCentral
9. Voice Nation
10. Vonage

1. Emitrr 

Emitrr Overview

Emitrr is an AI-powered answering call service and contact center platform that helps businesses automate customer communication across voice, SMS, and chat. Recognized as one of the leading AnswerFirst alternatives, it’s designed for small and mid-sized businesses seeking an affordable AnswerFirst replacement with advanced automation and call-handling capabilities.

With intelligent features like two-way texting, missed call automation, appointment reminders, and CRM integrations, Emitrr simplifies customer support and daily communication. Its 24/7 answering service software ensures no call goes unanswered, providing fast, personalized, and consistent customer experiences. Easy to set up and use, Emitrr serves as a better than AnswerFirst solution, combining automation, virtual receptionist functionality, and scalability to help businesses save time and boost productivity.

Emitrr Features

• AI Call Routing: AI call routing automatically identifies whether a caller is new or existing and connects them to the right person or department. No more manual transfers or wasted time.
• AI Call Handling: With AI call handling, routine calls like FAQs, appointments, or cancellations are managed instantly. It can also be customized to handle more complex conversations when needed.
• Auto Dialer: The auto dialer speeds up outreach by removing manual dialing, letting staff place calls instantly with one click.
• AI Summaries & Transcripts: AI summaries and transcripts turn lengthy conversations into clear notes and accurate call records, saving your team time.
• AI Data Collection: AI data collection gathers details like demographics, insurance, or history before staff even answer, making calls faster and smoother.
• AI SMS Nudges: Instead of keeping callers waiting, AI SMS nudges give them the option to switch to text, keeping the conversation alive without long holds.
• Smart Phone Trees: Smart phone trees replace clunky button menus with intelligent guidance, smoothly directing callers to the right destination.
• Custom Extensions: Assign unique call extensions to team members, complete with personalized settings tailored to their schedules and roles.
• AI Call Forwarding: AI call forwarding uses context to decide where a call should go, routing VIPs to priority lines or escalating urgent calls without delay.
• AI Call Screening: Block out spam and robocalls with AI call screening, ensuring your team only answers genuine calls that matter.
• AI Call Recording: AI call recording stores every conversation, flags potential compliance issues, and creates a searchable library for training and quality checks.
• AI Call Queues: AI call queues reduce long hold times by solving simple requests automatically and sending updates if someone hangs up.
• Dashboards & Reports: Dashboards and reports show answered, missed, or dropped calls at a glance, helping you spot issues and improve performance.
• Missed-Call-to-Text: If a call goes unanswered, missed-call-to-text sends an automatic SMS follow-up so patients never feel ignored.
• Call Pop: Call pop displays caller details instantly on screen, allowing staff to greet patients by name and work more efficiently.
• EHR/EMR/PMS Integrations: Integrations with EHR, EMR, and PMS systems connect your phone system with your existing software for seamless workflows.

AI Agent – Built to Match Your Business Needs

With Emitrr, you can build a fully customized AI agent tailored to your business’s communication style. Start from scratch or choose a ready-made industry template, the control and flexibility are always in your hands.

You decide:

• How it connects with customers – through SMS or phone calls
• What it says – using your own custom prompts and replies
• Where it gets its information – like your FAQs, services, or other resources
• What it does – from booking appointments and sending messages to following up on missed calls

Emitrr Pros

• Reliable Uptime: Enjoy peace of mind with a 99.99% uptime guarantee that keeps your communication consistent and interruption-free.
• User-Friendly Interface: Navigate effortlessly with a simple, intuitive dashboard that’s easy for anyone to use, no steep learning curve.
• HD Call Quality: Make and receive calls with crisp, professional audio for a better customer experience.
• Fast & Easy Setup: Get started quickly with streamlined onboarding, minimal setup time, and helpful training.
• Seamless Integrations: Connect easily with your existing CRM, EHR, or PMS tools to keep workflows smooth and efficient.
• Affordable Pricing: Choose from flexible, cost-effective plans designed to fit the needs of small and growing businesses.
• All-in-One Communication: Manage calls, texts, and reviews in one unified platform, no need to juggle multiple tools.

Emitrr Cons

• Evolving VoIP Capabilities: Some advanced VoIP features are still being improved, so they might not be as polished yet.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP Emitrr’s pricing starts at $30. 

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management

Emitrr Integrations

Emitrr offers 500+ integrations across different industries, such as dental, recruiting, real estate, etc., with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• Facebook
• HouseCall Pro
• And more!

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS

Emitrr Ratings

Emitrr has a solid 5/5 star rating on Capterra

Emitrr Ratings

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

2. Smith.AI 

Smith.AI Overview

Smith.AI is an advanced AI-powered virtual receptionist service and 24/7 answering service software designed to help businesses capture leads, manage calls, and respond instantly. Seen as one of the best AnswerFirst alternatives, it blends real human receptionists with artificial intelligence to deliver fast, professional, and personalized communication. 

Smith.AI Features

• 24/7 Live Answering Service: Round-the-clock call answering by real, U.S.-based agents supported by AI to ensure no missed calls.
• AI-Powered Virtual Receptionist: Blends human receptionists with AI for quick, accurate, and personalized customer service.
• Call Screening & Lead Qualification: Identifies and filters spam calls while prioritizing high-quality leads.
• Appointment Scheduling & Reminders: Books appointments and sends automated reminders to minimize no-shows.
• Two-Way Text Messaging: Enables real-time SMS conversations between customers and businesses.

Smith.AI Pros

• 24/7 Live Virtual Receptionists: Ensures your business never misses a call, message, or lead, even outside regular working hours.
• AI-Powered Call Handling: Combines human receptionists with smart AI to handle calls, take messages, and book appointments efficiently.
• Multichannel Communication: Supports phone, chat, SMS, and website widgets for seamless customer communication.
• CRM and App Integrations: Connects easily with tools like HubSpot, Salesforce, Clio, and Calendly for better workflow automation.

Smith.AI Cons

• Higher Cost for Small Businesses: Pricing can be a bit high for startups or smaller teams with limited budgets.
• Limited Industry Specialization: Receptionists may not have deep knowledge of highly technical or niche industries.
• No Inbound Sales Support: Focuses on call answering and lead capture rather than full sales handling.
• Occasional AI Misinterpretation: Automated responses may sometimes miss context or nuances in conversations.
• Limited International Coverage: Primarily serves North American businesses, with fewer options for global users.

Smith.AI Pricing

This software has the following pricing plans: 

• AI Receptionist Pro: $800 per month
• Virtual Receptionist Basic: $787.50 per month
• Virtual Receptionist Pro: $2,025 per month
• AI Receptionist Starter: $97.50 per month
• Chat Basic Plan: $300 per month
• À La Carte Chat Plan: $0 monthly, $10 per relevant chat
• Virtual Receptionist Entry: $292.50 per month

Smith.AI Integrations

• Salesforce
• Clio
• HubSpot
• ActiveCampaign
• Capsule CRM
• Redtail CRM
• Agile CRM

Smith.AI Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center

Smith.AI Ratings

This Answerfirst alternative has 4.8/5 rating on Capterra. 

Smith.AI Reviews

“Avoid Smith.Ai”

“Live Chat is a No Brainer for my Firm”

Source: Capterra

3. AnswerConnect 

AnswerConnect Overview

AnswerConnect is a leading 24/7 answering service software and virtual receptionist service that helps businesses stay connected to their customers around the clock. As a strong AnswerFirst alternative, it offers real, U.S.-based receptionists who manage calls, take messages, and schedule appointments with professionalism and care.

AnswerConnect Features

• 24/7 Live Answering Service: Provides round-the-clock call answering by trained, U.S.-based receptionists to ensure every customer call is handled promptly.
• Virtual Receptionist Service: Acts as a professional front desk for your business, managing calls, messages, and appointments with a personal touch.
• Custom Call Handling: Allows businesses to customize call scripts, greetings, and workflows for consistent, on-brand communication.
• Bilingual Receptionists: Offers English and Spanish-speaking agents to support a wider range of customers.
• Call Forwarding & Routing: Smartly routes calls to the right team or department, reducing wait times and improving efficiency.
• Appointment Scheduling: Integrates with popular calendar tools to book and manage appointments seamlessly.

AnswerConnect Pros

• 24/7 Live Answering Service: Provides round-the-clock live agents to ensure no call or inquiry goes unanswered, even after business hours.
• Multichannel Communication: Supports phone, chat, and email communication, allowing businesses to manage customer interactions across multiple channels.
• Bilingual Support: Offers English and Spanish-speaking agents to help businesses connect with a wider audience.
• Custom Call Handling: Lets you create personalized scripts and call flows to match your business needs and brand tone.

AnswerConnect Cons

• Pricing May Be Costly for Small Teams: Monthly plans can be expensive for very small businesses or startups with limited call volumes.
• No AI Automation Tools: Unlike some competitors, AnswerConnect doesn’t offer AI-powered automation or chatbots.
• Limited International Coverage: Primarily focused on North American clients, with limited global availability.

AnswerConnect Pricing

AnswerConnect has the following pricing plan:

• 200 Minutes Plan: $350 per month
• 300 Minutes Plan: $395 per month
• 400 Minutes Plan: $575 per month

AnswerConnect Integrations

• Salesforce
• Zoho
• HubSpot
• Clio
• Keap
• Capsule
• Copper
• Insightly
• Thryv
• Podio

AnswerConnect Support Channels

• Phone Support
• Email Support
• Live Chat
• Client Services
• Franchise Sales
• Franchise Client Services
• Help Center
• Mobile App

AnswerConnect Ratings

This replacement of AnswerFirst has 4.5/5 ratings on G2. 

AnswerConnect Reviews

“A Seamless Extension of our Team”

“Absolute disaster and huge regrets to use this company”

Source: G2

4. Good Call 

Good Call Overview

Goodcall is an advanced AI-powered answering service platform that helps businesses manage calls, messages, and customer interactions seamlessly. Acting as a smart virtual receptionist service, it automates call handling, lead capture, and scheduling while integrating with CRMs for better efficiency. Designed as a modern AnswerFirst alternative, Goodcall offers intelligent routing, real-time analytics, and 24/7 availability, ensuring no call or opportunity is ever missed.

Good Call Features

• 24/7 Answering Service: Provides round-the-clock live call answering to ensure no customer inquiry is missed, even after hours.
• AI-Powered Virtual Receptionist: Uses advanced AI to handle calls efficiently while maintaining a human-like conversational tone.
• Custom Call Handling: Lets businesses personalize call scripts, greetings, and workflows to match their brand identity.
• Two-Way Messaging: Supports real-time text communication between customers and businesses for quick updates and confirmations.
• Call Routing & Forwarding: Automatically routes calls to the right department or team member, minimizing wait times.
• Appointment Scheduling: Books, updates, and confirms appointments directly through integrated scheduling tools.
• CRM & Software Integrations: Syncs seamlessly with CRMs, calendars, and communication tools for unified operations.

Good Call Pros

• AI-Powered Receptionist: Uses artificial intelligence to answer, route, and manage incoming calls automatically, ensuring quick and accurate responses.
• 24/7 Availability: Always active, so your business never misses a call, lead, or inquiry—day or night.
• Easy Setup and Integration: Simple to set up and works well with existing phone systems and CRM tools.
• Customizable Call Handling: Allows full control over call flows, greetings, and responses to fit your brand and communication style.
• Affordable Pricing: Offers cost-effective plans that make professional call management accessible for small and mid-sized businesses.

Good Call Cons

• Limited Human Touch: As an AI system, it may not convey the empathy or personal warmth of a live receptionist.
• Basic Feature Set: Lacks some of the advanced capabilities offered by larger, full-scale call management systems.
• Limited Multichannel Support: Focuses mainly on voice calls, with minimal features for chat, SMS, or email communication.

Good Call Pricing

Here are the pricing plans for Goodcall:

• Starter: $79 per month per agent
• Growth: $129 per month per agent
• Scale: $249 per month per agent

Good Call Integrations

• Yelp
• Google
• Zapier
• Service Autopilot
• Make
• Flowdock
• monday.com
• NetSuite
• Google Sheets

Good Call Support Channels

• Email Support
• In-App Help Button
• Help Center

Good Call Ratings

No ratings are available.

Good Call Review

No reviews are available.

5. Ruby 

Ruby Overview

Ruby is a top-rated 24/7 answering service software and virtual receptionist service designed for small businesses seeking an affordable AnswerFirst replacement. It combines real, U.S.-based receptionists with smart call handling, live chat, and appointment scheduling. Ruby delivers personalized customer service, strong integrations, and superior support, making it one of the best AnswerFirst competitors available today.

Ruby Features

• 24/7 Live Answering Service: Provides professional, around-the-clock call answering with real, U.S.-based receptionists to ensure every call is handled promptly.
• Virtual Receptionist Service: Acts as an extension of your business, managing calls, messages, and appointments with warmth and professionalism.
• Custom Call Handling: Allows businesses to personalize greetings, scripts, and call routing for a consistent brand experience.
• Bilingual Receptionists: Offers English and Spanish-speaking receptionists to serve a broader customer base.
• Call Forwarding & Routing: Intelligently routes calls to the right person or department to improve efficiency.

Ruby Pros

• 24/7 Live Receptionists: Ruby provides round-the-clock virtual receptionist services, ensuring no call or lead is ever missed, even after business hours.
• Professional and Friendly Service: Receptionists are trained to deliver warm, professional interactions that leave a great impression on callers.
• Custom Call Handling: Businesses can personalize greetings, call scripts, and instructions to match their brand’s tone and communication style.

Ruby Cons

• High Pricing: Ruby’s plans can be expensive compared to other virtual receptionist services, especially for small businesses or startups.
• Limited Automation: Lacks AI-powered features like automated call routing or chatbots that some competitors offer.
• No 24/7 Chat Support: While phone answering is 24/7, live website chat support isn’t always available around the clock.
• Limited Custom Reporting: Reporting features are basic, offering limited analytics on call performance and customer trends.

Ruby Pricing

Ruby has the following pricing plans: 

• Call Ruby 50: $245 per month (50 minutes)
• Call Ruby 100: $385 per month (100 minutes)
• Call Ruby 200: $705 per month (200 minutes)
• Call Ruby 500: $1,695 per month (500 minutes)

Ruby Integrations

• Clio Manage
• Clio Grow
• MyCase
• Zapier
• Grasshopper
• Asana
• ClickUp
• Google Calendar
• Microsoft Outlook

Ruby Support Channels

• Phone Support
• Email Support
• Sales Inquiries
• Live Chat
• Help Center
• Client Portal
• Mobile App
• Social Media

Ruby Ratings

This AnswerFirst alternative has 4.2/5 rating on Capterra.

Ruby Reviews

“Ruby Representatives Represent Professionalism for Our Firm”

“Best Virtual Receptionist Around”

Source: Capterra 

6. Abby Connect 

Abby Connect Overview

Abby Connect is a leading 24/7 answering service software and virtual receptionist service trusted by small and mid-sized businesses. Seen as one of the best AnswerFirst alternatives, it offers real, U.S.-based receptionists who manage calls, messages, and scheduling with warmth and professionalism. With excellent AnswerFirst reviews comparisons, and flexible pricing, Abby Connect is an affordable AnswerFirst replacement that delivers consistent quality, strong customer support, and a human touch enhanced by smart technology.

Abby Connect Features

• Call Forwarding & Routing: Smartly routes calls to the right department or team member for faster response times.
• Appointment Scheduling: Manages bookings, rescheduling, and cancellations through integrated calendar systems.
• Message Taking & Delivery: Sends accurate, real-time messages via email, text, or the Abby Connect mobile app.
• CRM & Business Tool Integrations: Connects seamlessly with popular CRMs and scheduling tools to streamline operations.

Abby Connect Pros

• Highly Personalized Service: Abby Connect is known for its personalized approach, assigning a dedicated team of receptionists who learn your business and handle calls with a personal touch.
• Professional and Friendly Receptionists: Receptionists are trained to provide warm, professional interactions that enhance your company’s image and customer satisfaction.
• Bilingual Support: Offers both English and Spanish-speaking receptionists, making it ideal for businesses serving diverse clients.
• Consistent Quality Control: Every call is monitored for tone, accuracy, and professionalism to ensure top-quality service.

Abby Connect Cons

• Higher Cost Compared to Competitors: Abby Connect’s premium service comes at a higher price, which may not suit small businesses or startups with limited budgets.
• Limited Automation Features: The platform focuses on human-powered service and lacks advanced AI or automation tools found in some competitors.
• No 24/7 Availability: Receptionist services are not offered around the clock; coverage is typically limited to business hours and extended evenings.

Abby Connect Pricing

Abby Connect has the following pricing plan: 

• Essential: $329 per month
• Professional: $599 per month
• Growth: $1,380 per month
• Live Chat 10 Engaged Chats: $129 per month
• Live Chat 30 Engaged Chats: $329 per month
• Live Chat 50 Engaged Chats: $469 per month

Abby Connect Integrations

• Calendly
• Zapier
• Clio Manage
• Clio Grow
• HubSpot
• Lawmatics
• Salesforce
• Google Calendar
• monday.com
• Kit
• LeadConnector

Abby Connect Support Channels

• Phone Support
• Live Chat
• Email Support
• Contact Form
• Social Media
• Media/Press Inquiries

Abby Connect Ratings

This alternative to AnswerFirst has 4.4/5 rating on G2.

Abby Connect Reviews

“Huge value add – very responsive and helpful service team”

“What a horrific experience”

Source: G2

7. Nextiva 

Nextiva Overview

Nextiva is an all-in-one cloud communication and business phone platform that helps companies manage calls, messages, video meetings, and customer interactions seamlessly. Recognized as one of the top AnswerFirst alternatives, it combines 24/7 answering service software capabilities with CRM tools, automation, and AI-driven insights

Nextiva Key Features

• Auto Attendant (IVR): Delivers custom greetings and call menus to automatically route callers.
• Call Routing & Queues: Directs calls to the right team while efficiently managing high call volumes.
• Call Forwarding & Transfer: Seamlessly redirects calls to another device or team member.
• Voicemail-to-Email & Transcription: Sends voicemails directly to your inbox. 

Nextiva Pros

• Unified Communication Hub: Consolidates calls, texts, emails, and customer interactions within a single platform.
• Comprehensive Reputation Management: Simplifies the process of collecting and managing online reviews to strengthen brand credibility.
• Flexible & Customizable Features: Offers message templates, CRM integrations, and configuration options tailored to business needs.
• Dependable Customer Support: Delivers responsive assistance across multiple support channels to ensure smooth operations.

Nextiva Cons

• High Cost for Small Businesses: Pricing can be expensive for smaller teams that do not require advanced functionalities.
• Limited Automation Capabilities: Basic text automation may not support complex workflows effectively.
• Restricted Review Integrations: Compatible with only a few major review platforms, limiting reputation management options.

Nextiva Pricing

Nextiva offers a few different VoIP and business communication plans, with pricing based on features and the number of users. Here’s an overview of Nextiva’s main plans:

• Essential: Starting at $23.95 per user/month (billed annually, for 20-99 users)
• Professional: Starting at $27.95 per user/month (billed annually, for 20-99 users)
• Enterprise: Starting at $37.95 per user/month (billed annually, for 20-99 users)
• Ultimate: Starting at $67.95 per user/month (for comprehensive needs, with custom features)

Nextiva Integrations

Nextiva integration options include: 

• HubSpot
• Salesforce
• Zoho
• Workbooks
• Act!
• Goldmine

Nextiva Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum

Nextiva Ratings

Nextiva has 4.6/5 overall ratings on Capterra. 

Nextiva Reviews

“Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.”

“The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.”

Source: Capterra

8. RingCentral 

RingCentral Overview

RingCentral is a leading cloud-based communication and contact center platform that unifies voice, video, messaging, and collaboration in one system. Often seen as a top AnswerFirst alternative, it offers advanced call management, AI-powered analytics, and seamless CRM integrations. With flexible pricing, scalability, and strong reliability. 

RingCentral Key Features

• VoIP Calling: A comprehensive cloud phone system with capabilities such as smart routing, call forwarding, and voicemail-to-email.
• HD Video Conferencing: Enables high-quality video meetings with screen sharing, breakout rooms, and webinar tools.
• Team Messaging: Facilitates real-time collaboration through chat, file sharing, task assignments, and team alignment features.
• Call Flip & Live Monitoring: Seamlessly transfer calls across devices and monitor active calls for support or coaching.
• Business SMS & MMS: Send text and multimedia messages directly from the RingCentral application.

RingCentral Pros

• All-in-One Communication Platform: Consolidates calling, messaging, video meetings, and contact center tools into a unified solution.
• Scalable for Any Business Size: Built to support organizations ranging from small startups to large global enterprises.
• Extensive Integration Ecosystem: Seamlessly connects with 200+ applications, including Salesforce, Microsoft Teams, HubSpot, and Slack, to keep workflows efficient

RingCentral Cons

• Complex Setup for Non-Technical Teams: Initial configuration may be challenging without dedicated IT support.
• Limited Compatibility with Niche Tools: Integrations with less common or custom software may not function seamlessly.
• Customer Support Limitations: Despite 24/7 availability, some users report delays or unresolved issues.
• Inconsistent Call Quality: Dropped calls or audio glitches may occur, especially during peak usage.
• Basic Reporting & Analytics: Insights may lack the depth required by businesses needing detailed performance data.
• Mobile App Limitations: While feature-rich, the app can feel unintuitive and occasionally buggy.

RingCentral Pricing

RingCentral offers a range of business communication plans, with pricing based on features and the number of users. Here’s a breakdown of the primary pricing plans for RingCentral MVP (Message, Video, Phone):

1. Essentials – Starting at $19.99 per user/month (limited to 20 users)
2. Standard – Starting at $27.99 per user/month
3. Premium – Starting at $34.99 per user/month
4. Ultimate – Starting at $49.99 per user/month

RingCentral Integrations

RingCentral offers API and also integrates with 300+ options, including:

• HubSpot
• Google
• Zendesk
• And others

RingCentral Support Channels

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)

RingCentral Ratings

RingCentral has overall rating of 4.5/5 on Capterra.

RingCentral Reviews

“It could be operator error, but it sometimes does not alert me right away when I miss a call/receive a voicemail on my cell phone.”

“I love how you can forward your calls to another number within the app. I love how ring central has the ability to transcribe your voicemails into text emails.”

Source: Capterra

RingCentral Support Channels

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)

9. Voice Nation 

Voice Nation Overview

VoiceNation is a professional 24/7 answering service software and virtual receptionist service that helps businesses manage calls, messages, and customer inquiries with ease. Known as one of the most reliable AnswerFirst alternatives, it offers real, U.S.-based, bilingual receptionists, customized call scripting, and quick message delivery. With its strong focus on customer satisfaction, flexible pricing, and excellent support, 

Voice Nation Features

• 24/7 Live Answering Service: Provides around-the-clock U.S.-based receptionists to handle customer calls professionally, day or night.
• Bilingual Receptionists: Offers English and Spanish-speaking agents to serve a wider audience and improve accessibility.
• Custom Call Scripting: Creates fully personalized scripts and greetings to reflect your brand tone and service style.
• Call Transfers & Routing: Routes calls instantly to the right person or department, improving efficiency and response time.

Voice Nation Pros

• User-Friendly Dashboard: The platform includes an easy-to-use portal for viewing messages, call details, and performance data in real time.
• Mobile App Access: Lets users manage calls, check messages, and update settings from anywhere using the VoiceNation mobile app.
• No Contracts or Setup Fees: Offers month-to-month plans with no long-term commitments, making it flexible and risk-free for businesses.
• Scalable for Any Business Size: Works well for small businesses, startups, and large organizations that need reliable call coverage.

Voice Nation Cons

• Limited Automation Features: Does not include AI-powered tools like call routing automation or virtual agents found in some competitors.
• Basic Reporting and Analytics: Reporting options are limited, providing only essential data without deep insights or trend analysis.
• No CRM Integrations: Lacks direct integrations with major CRM systems, requiring manual data entry for customer tracking.

Voice Nation Pricing

Voice Nations’ basic plan starts at $99 per month.

Voice Nation Integrations

• Zapier
• DocuSign
• CRM
• Calendar/Scheduling system

Voice Nation Support Channels

• Main Website / Contact Us
• Customer Support Hotline
• Email Support
• Social Media (Twitter, Facebook, LinkedIn)
• Dashboard / Client Portal Support
• FAQ / Help Center

Voice Nation Ratings

No ratings are available.

Voice Nation Reviews

No reviews are available.

10. Aircall

Aircall Overview

Aircall is a cloud-based 24/7 answering service software and virtual phone system designed for modern teams that need seamless communication. Recognized as a powerful AnswerFirst alternative, it integrates effortlessly with CRMs and helpdesk tools, offering smart call routing, analytics, and team collaboration features. 

Aircall Features

• VoIP Calling: Provides reliable cloud-based voice communication.
• Call Routing & IVR: Directs incoming calls to the appropriate agents for efficient handling.
• Power Dialer: Accelerates outbound calling to boost productivity.
• CRM & Helpdesk Integrations: Integrates with platforms like HubSpot, Salesforce, and Zendesk for unified workflows.

Aircall Pros

• Easy to Set Up and Use: User-friendly platform that requires minimal configuration.
• Strong Integrations with CRMs and Helpdesks: Connects seamlessly with tools like HubSpot, Salesforce, and Zendesk.
• Affordable for Small Businesses: Offers cost-effective plans suitable for smaller teams and startups.

Aircall Cons

• Call Quality Depends on Internet Stability: Performance may be affected by slow or unstable connections.
• Limited Advanced Analytics: Offers fewer in-depth analytics features compared to competitors.
• No Built-In AI Automation: Lacks AI-powered automation for tasks like predictive routing or engagement.

Aircall Pricing

Aircall Pricing starts at $30 per month.

Aircall Integrations

Aircall Support Channels

• Phone
• Email 
• Live Chat 

Aircall Ratings

Aircall has an overall rating of 4.2/5 on Capterra.

Aircall Reviews

“Not the greatest but gets the job done”

“Great for Small and Medium Sized Business Call Flows”

Source: Capterra

What Makes Emitrr The Best AnswerFirst Alternative?

Businesses today need more than just a traditional answering service, they need intelligent, automated, and scalable communication solutions. Emitrr stands out as the best AnswerFirst alternative because it combines AI technology, automation, and affordability to deliver faster, smarter, and more personalized customer interactions. Below are the top reasons why it’s considered better than AnswerFirst: 

AI-Powered Virtual Receptionist

Emitrr uses advanced AI technology to act as a smart virtual receptionist, handling calls and messages just like a human agent. Unlike AnswerFirst, which lacks AI, Emitrr intelligently manages customer conversations and ensures no inquiry goes unanswered.

24/7 Intelligent Call Answering

Emitrr offers 24/7 availability, ensuring customers always reach your business. Its intelligent call handling prioritizes important calls, routes them correctly, and provides instant responses, making it a reliable AnswerFirst replacement for round-the-clock service.

Advanced Automation Tools

Emitrr automates repetitive tasks like appointment scheduling, reminders, and follow-ups. This makes it an AI-powered AnswerFirst alternative that saves time, boosts efficiency, and eliminates manual work for small business teams.

Two-Way SMS and Messaging

Emitrr supports two-way texting, allowing real-time communication with customers through SMS, WhatsApp, and other platforms. This feature makes it better than AnswerFirst by expanding communication beyond phone calls.

Seamless CRM Integrations

Emitrr integrates effortlessly with hundreds of CRMs and business software, ensuring smooth data flow. It’s ideal for companies that found AnswerFirst integrations limited and want stronger automation capabilities.

Affordable, Scalable Pricing

The pricing plans are transparent, affordable, and built to scale with your business. This makes it an affordable AnswerFirst replacement, especially for small businesses looking for flexible yet cost-effective options.

HIPAA-Compliant and Secure

Emitrr ensures full data protection and is HIPAA-compliant, making it a trustworthy AnswerFirst alternative for healthcare, dental, and medical businesses that handle sensitive patient information.

Easy-to-Use Interface

Emitrr’s dashboard is clean, intuitive, and simple to navigate. Unlike AnswerFirst’s complex setup, its user-friendly interface makes managing calls, messages, and workflows effortless.

Excellent Customer Support

Emitrr offers responsive and dedicated customer support through phone, chat, and email. Its onboarding team ensures a smooth setup, making the transition from AnswerFirst seamless for businesses.

Which Industries Are Catered By Emitrr? 

Emitrr is redefining business communication, driving efficiency, enhancing customer experiences, and streamlining workflows across industries. Here’s how different sectors are leveraging Emitrr to stay connected and competitive:

Healthcare

Designed for healthcare providers, Emitrr ensures secure, HIPAA-compliant communication through texting and VoIP. Automated appointment reminders, seamless integration with tools like Denticon and Dentrix, and simplified follow-ups improve patient engagement while reducing admin overhead.

Wellness

Spas, salons, gyms, and wellness businesses use Emitrr to automate bookings, send reminders, and gather client feedback via SMS and email. This minimizes no-shows, strengthens client relationships, and keeps operations running smoothly.

Education

Schools and colleges rely on Emitrr for bulk messaging, two-way communication, and real-time alerts. It keeps students, parents, and staff informed about schedules, announcements, and events, fostering transparency and stronger community engagement.

Legal Services

Law firms trust Emitrr for secure messaging, VoIP calling, and automated appointment updates. It safeguards sensitive client data, streamlines interactions, and reduces administrative workload through smart automation.

Real Estate

Reak Estate Agents and brokers benefit from automated scheduling, reminders, and client feedback collection. Emitrr enhances communication and keeps processes organized, ensuring smoother experiences for buyers, sellers, and renters.

Home Services

Professionals such as plumbers, electricians, HVAC technicians, and cleaners use Emitrr for scheduling, reminders, and post-service follow-ups. This reduces no-shows, improves response times, and keeps customers informed every step of the way.

Retail

Retailers utilize Emitrr to automate order confirmations, delivery updates, and promotional campaigns. These tools boost loyalty, encourage repeat purchases, and create a seamless customer journey from checkout to delivery.

Automotive

Car dealerships and service centers streamline operations with Emitrr by automating test drive bookings, service reminders, and follow-ups. This strengthens retention, improves communication, and elevates the overall customer experience.

Insurance

Insurance providers leverage Emitrr for automated policy renewal reminders, claims updates, and two-way client communication. Bulk and personalized messaging save time while keeping policyholders informed and engaged.

Frequently Asked Questions 

Conclusion

In a world where every customer interaction counts, choosing the right answering service can make all the difference. While AnswerFirst offers dependable support, today’s businesses need more, automation, scalability, and seamless integrations that enhance efficiency without sacrificing personalization.

After comparing the leading AnswerFirst alternatives, it’s clear that Emitrr stands out as the best choice. With its AI-powered answering call service, intelligent automation, two-way messaging, and CRM integrations, Emitrr delivers the perfect balance between smart technology and human-like engagement.

For businesses seeking an affordable AnswerFirst replacement that’s built for growth, flexibility, and exceptional customer experience, Emitrr isn’t just an alternative,  it’s the future of modern communication.

Book a demo today!