Author Archives: Aditi Gupta

Introduction Healthcare communication has evolved rapidly, but with that evolution comes increased responsibility. For medical practices, the priority isn’t just efficient outreach—it’s HIPAA-compliant communication that safeguards patient data and ensures regulatory compliance. The Health Insurance Portability and Accountability Act (HIPAA) … Read More

Patient engagement and satisfaction are two of the top priorities in healthcare communication. In the healthcare industry, it’s important to look after patients’ needs in a timely and efficient manner. One missed call can turn into a healthcare emergency, and … Read More

Introduction to AI for Physical Therapy Running a physical therapy clinic today is busy and challenging. Staff have to handle a lot of phone calls, book appointments, answer patient questions, and keep up with paperwork—all while trying to give great … Read More

Introduction Your business relies on effective communication each day—customer calls, support questions, important notifications, all traversing complex telecom systems. But what happens when those networks slow down, calls drop, or customer inquiries pile up faster than your team can handle? … Read More

The veterinary industry stands at a critical juncture due a dramatic surge in pet ownership.  With 69% of pet owners expressing interest in utilizing remote care options, veterinary practices are now grappling with unprecedented staffing challenges and operational demands. As … Read More

Introduction In the digital age, your online reputation is your second stethoscope. Patients are searching, comparing, and selecting physicians contacted on platforms like Google, Healthgrades, Zocdoc, and Facebook based on reviews before they walk through your door. The days of … Read More

Introduction  A dermatologist’s reputation is no longer built solely on clinical outcomes—it’s shaped by what patients share online. Reputation and review management software for dermatology practices helps streamline how clinics manage feedback, monitor reviews across platforms like Google and Healthgrades, … Read More

Introduction  Time is of the essence in the healthcare industry, but scheduling appointments can be time-consuming for many physicians. Common scheduling issues occur with manual scheduling methods, from missed phone calls to double-booked appointments and “no-shows.” Nowadays, patients demand the … Read More

Introduction: “You might only have 30 seconds — to gain a patient’s trust.” Voicemails can be more than administrative instruments; they can be the first contact some patients have with your practice. A missed call or short message can both make a … Read More

Introduction  Time is of the essence in the healthcare industry, but scheduling appointments can be time-consuming for many physicians. Common scheduling issues occur with manual scheduling methods, from missed phone calls to double-booked appointments and “no-shows.” Nowadays, patients demand the … Read More