Top 10 Reputation and Review Management Software for Physicians in 2025

Introduction

Your patients may never walk into your clinic before first walking through your reviews. In 2025, what people write online is just as important as what they say in person. Your online reputation, defined by reviews, is crucial to the success of your practice these days. This is where physician-specific review and reputation management tools come into play.

Roughly 75% of patients read online reviews before selecting a physician. A good online reputation builds trust, while a poor one, even with great care, can scare patients off. These healthcare-focused tools include HIPAA compliance, staff alerts, and multi-location support. These online reputation management software services aren’t simply marketing applications; they are a way of engaging with your patients and retaining them while improving practice productivity. 

This blog will highlight the top reputation and review management platforms that take the stress out of managing your reviews, so you can focus on succeeding in a digital world.

Important Things to Consider When Looking into Review Management Software

When looking into reputation management software, physicians should look for features that will automate and streamline the entire review process:

• Automated Review Generation: The software will automatically send a request for a review post-appointment, usually via SMS or email, meaning you can get feedback as often needed without manually following up.
• Centralized Review Monitoring & Alerts: Your reviews are tracked in one location (Google, Healthgrades, etc.), and you are alerted in real-time as new reviews are posted.
• Review Response Tools: You can reply to reviews through the review management software in a HIPAA-compliant way, with templates and/or AI-generated responses.
• Online Listings and Updates: The review management software assists in keeping your practice record (name, address, phone, hours, etc.) up to date across online directories.
• Patient Feedback & Surveys: Collects internal feedback and satisfaction surveys to solve issues before they become public.
• Reporting & Analytics: Gives access to analytics and rating/review data, trending, volume, and bench-marking.
• Review Sharing/Marketing: The ability to share your 5-star reviews on your website and social media channels.
• Scalable: The review management solutions can scale with your practice, whether you’re a solo practice, or a large multi-location practice, without sacrificing the quality of service or raising costs.

Security & Compliance Requirements

Security and compliance are of utmost importance for reputation management software specific to the physician market. Managing PHI demands strict compliance with regulations:

• Must be HIPAA-compliant: Non-negotiable. The platform also needs to protect patient information, particularly for reviews and records.
• Need to provide user role-based access and audit logs: Only authorized users get access to sensitive data (and we can trace any action to a specific user within their secure audit log).
• Vendor must provide BAA (Business Associate Agreement): A contract with the vendor, required by law under HIPAA, for PHI protection. All vendors must sign this agreement.
• Secure communication layers (such as TLS communication): All data must be encrypted, whether in transit or at rest, to represent a hedge against breaches.

Integration Capabilities to Look For

It’s integrations that are key for building the scalable, efficient, and insight-driven patient engagement and reputation management strategy you need. The solution you’re searching for should reduce manual labor, simplify your workflows, and unify your most important data from all verticals of your ecosystem.

• EHR/EMR Integrations: Guarantee seamless sync with popular EHR/EMR systems such as Epic, Athenahealth, Cerner, DrChrono, and eClinicalWorks. These integrations will auto-send review requests after appointments, and help you move data across clinical systems.
• Practice Management Integrations: Your platform should also connect to calendar functionality such as Outlook and Google Calendar, to help map review requests to planned visits — further reducing risk of human error.
• CRM Integrations: Combine with integrations like Salesforce Health Cloud and Zoho CRM, and you can centralize patient communication, engagement stats and review history — so your team has a 360° view of the patient.
• RCM & Billing Tools: Platforms including Kareo, Updox and QuickBooks provide some visibility into the revenue cycle. Integration of these with your review platform can provide insights that correlate patient satisfaction to payment patterns or administrative touchpoints.
• Telehealth Platforms: For the surge of virtual visits, telehealth enablements via Teladoc Health, SimplePractice and other telehealth solutions, allow post-visit feedback and reviews to be automatically launched – akin to in-clinic visits.
• Social Media Integrations: Integration with Facebook, Google and Instagram ensures review collection and reply automation, and brand reputation management is made easy across various public-facing channels — all in one solution.
• Call Tracking Systems: Protean can also connect to CallRail or Invoca to map calls to reviews, allowing for an analysis of marketing ROI and call handling.
• VoIP & Patient Communication Suites: Make sure your platform connects with VoIP systems (like RingCentral, Zoom Phone) and communication hubs for a single view of all messages, reminders, and review requests.

The Role of Reputation Software for Physicians

Software for reputation management delivers quantifiable advantages to increase visibility and productivity at both the local and national levels:

• Builds online credibility through consistent review solicitation: Automated review requests keep a steady stream of positive, verified reviews flowing to work into your reputation. This builds trust.
• Automates and alerts so staff can do other things: With automation at its core, less time is spent on manual work, and more time on patient care vs monitoring review sites.
• Enables swift response to negative feedback: Real-time alerts allow quick, HIPAA-compliant responses to negative reviews, minimizing possible damage.
• Centralizes multiple platforms into one view: The platform/data provides a consolidated view of review sites so it’s easier to track and respond, rather than jumping into different sites.
• Boosts SEO and local visibility (especially for Google Business): A higher number of reviews and an active Google Business profile will help improve your Google ranking, which in turn will increase patient traffic.
• Creates trust in the potential patient that is searching online: Effective profiles with considerable reviews help generate trust for new patients as they seek health care and expertise.

How to Choose the Right Physician Reputation Management Software

Determining the best reputation management software is all about what features align with your practice’s specific needs (practice size, workflow, and growth plan):

• Think about practice size and location: Choose software that suits your team as it is, whether that’s you alone or with multiple locations.
• Focus on tools that are staff-friendly and not as labor-intensive to learn: Choose platforms that are easy to use and easy to train staff to use.
• Assess system integration capabilities: Verify that the software integrates seamlessly with the tools you are currently using or your EHR/PMS software.
• Don’t forget scalability as you scale: Consider a platform that grows with your team and patient population.
• Look for transparent pricing and real reviews from your peers: Understand the actual cost and what real users are saying about it.
• Ask: Does the vendor know the physician’s workflow? Compliance and Communication needs are best addressed with healthcare-specific products.

Best Reputation and Review Management Software for Physicians

Here’s a review of 10 top reputation management software systems specifically for physicians in 2025.

1. Emitrr
2. Doctible
3. Reputation.com
4. Birdeye
5. Podium
6. Weave
7. Solutionreach
8. Swell
9. Broadly
10. NexHealth

1. Emitrr

Overview:

Emitrr is a HIPAA-compliant communication platform with AI capabilities built for physicians, healthcare providers, and medical device companies. Emitrr is unique because it also provides a full-function reputation management solution, making it the obvious choice for doctors. Emitrr’s advanced AI capabilities take the entire review lifecycle—from generation to management to responding to feedback—and automate the process through an easy-to-use interface. The smart-secure way to improve your online reputation while enhancing patient communication has never been easier.

Features:

• Automated AI-enhanced review requests by SMS/email.
• Review monitoring from various platforms (Google, Facebook, Healthgrades, etc.) in a single dashboard.
• Response suggestions are generated using AI for responding to reviews.
• Two-way HIPAA-compliant patient messaging.
• Share positive reviews directly to social media.
• Customizable review templates/landing pages.

Pros:

• Designed purpose-built for healthcare with built-in HIPAA compliance.
• Strong automation for review generation and monitoring.
• User-friendly interface, easy for staff to become accustomed to.
• Excellent customer support, very responsive.
• All-in-one comprehensive feature set (texting, reminders, voice tools, missed call text back).
• Affordable and scalable price point.

Cons:

• Some advanced features are still under development, but the rollouts have been frequent.

Pricing:

From $59/month, with plans that can fit any budget with message credits (e.g., Standard, Pro, Enterprise plans). Healthcare organizations may have an extra charge for advanced automation.

Rating:

5/5 on Capterra (Consistently highly rated).

Support Channel:

24/7 Customer support via chat.

2. Doctible

Overview:

Doctible is a patient communication and reputation management system designed for medical and dental practices, with the goal of automating patient engagement and review collection.

Features:

• Automated review requests via text message after an appointment
• Generate Google and Facebook reviews.
• Two-way texting and automatic reminders
• Digital forms and online scheduling.
• Traffic alerts for patient appointment reminders

Pros:

• Excellent review conversion rates because text requests work well
• Easy to use and setup
• Messages are HIPAA compliant
• Comprises several patient engagement tools in one platform
• Help mitigate no-shows with reminders
• Traffic alerts for patients
• Integrated reminders that reduce no-shows.

Cons:

• Can be expensive for small practices.
• Contracts are usually term-based.
• Limits with customizing digital forms.
• Might not be as compatible with nonmainstream EHRs.
• For some users, support won’t be as fast as these response times.
• Does not offer a complete social media tool set.

Pricing:

Gold Plan ($249 per month), Gold Plus Plan ($399 per month), Custom Plan (quote based).

Rating:

4.8/5 on Capterra

Support Channel:

Telephone, Email, and web support.

3. Reputation.com

Overview:

Reputation. Com is a powerful, trusted platform for managing healthcare enterprise-level reputation experience across all marketplaces, from all locations, from any data sources, consolidating and integrating reputation experience across the web. It’s one of the top healthcare reputation management software out there.

Features:

• Centralized review management across hundreds of sites.
• Sentiment analysis and competitive benchmarking using AI.
• Automated requests for reviews and surveys.
• It is consistent in managing online listings.
• Social listening and social publishing tools.
• Instant notifications for new reviews & mentions.

Pros:

• Fully integrated and scalable for multi-location practices and large health systems.
• Powerful analytics and robust reporting for deep insights.
• Heavy emphasis on data-intensive reputation repair.
• Strong features to handle online listings.
• Veteran in the industry.
• Provides an overall picture of online presence.

Cons:

• Very costly, most appropriate for big companies.
• Complicated UI and steeper learning curve for newcomers.
• Very little to no direct integration options with smaller EHR/PM platforms.
• Support may be a little slow to answer individual problems at times.
• Overkill for small to midsize practices.
• A complex and long implementation process becomes cumbersome.

Pricing:

Request a quote directly for custom pricing, which is usually for an enterprise price.

Rating:

4.4/5  on Capterra

Support Channel:

Assigned account manager, online knowledge base, and phone support (tiered).

4. Birdeye

Overview:

Birdeye is an all-in-one customer experience tool that allows businesses to gather, manage, and respond to online reviews, plus messaging and survey tools integrated into one platform. It is one of the best reviews and reputation management for physicians.

Features:

• Text and email automated review requests
• Central inbox for reviews and patient messages
• Sentiment analysis and suggested response written by AI
• Multi-location reputation management software
• Social media management and widgets for website
• Patient surveys (NPS, CSAT) and ticketing

Pros:

• All-in-one solution for full reputation management
• Great analytics and reporting offering actionable insights
• Simple to use with a straightforward design
• Scalable from one physician to multi-member practices
• Great integrations with many CRMs and practice systems
• Very effective in increasing your reviews and improving your SEO

Cons:

• Pricing can be expensive for smaller practices with fewer features in the basic solutions.
• Some users claim some of the features have a learning curve
• Certain features, like timing and automated messaging, may require higher-tier pricing
• Customer support is not always consistent
• Limited direct integrations into niche healthcare software
• Setup can take time, depending on how to leverage the tools

Pricing:

Pricing starts at approximately $299/month (Starters plan), with Growth ($399/month), and Dominate ($449/month) plans. Pricing is quoted with each business; specific pricing can change.

Ratings:

4.7/5  on Capterra

Support Channel:

Live chat, email, phone support, account manager.

5. Podium

Overview:

Podium is primarily a platform for local interactions that provide businesses (including medical practices) the means to collect reviews, manage messages, and receive payment via text. It is typically rated as one of the best reviews and reputation management software for physicians.

Features:

• The mechanism for SMS-based review invites (two-click google reviews).
• Centralized inbox for all patient messages and reviews.
• Web Chat for website visitors.
• Ability to automate artificial intelligence suggestions for reviewing responses.
• Text-based payment processing
• Team tagging for team messaging.

Pros:

• Extremely effective means of generating reviews through SMS.
• Excellent means of centralizing patient communications (text, webchat)
• A simple platform for front office staff to use.
• Strong focus on local SEO and aggregate review volume.
• Means of payment integrated into the platform makes billing transparent.
• Frequent updates to the features and functionality of the platform.

Cons:

• Can be costly, especially for small practices or those who need a lot of add-ons.
• Weaker concerning detailed analytics if you compare it with reputation-specific software.
• A portion of users complain about customer support being inconsistent or taking too long to solve a problem.
• Personal mass messaging can be tough with character limits.
• Mobile apps do not include all the features on the desktop app.
• Limited use for social media management outside of sharing reviews.

Pricing:

Custom pricing, three tiers (Core, Pro, Enterprise). Add-ons can add considerable cost quickly.

Rating:

5/5 on Capterra

Support Channel: 

Phone, chat, email (as per some user’s experiences).

6. Weave

Overview:

Weave is an all-in-one communication and engagement system developed for small and midsize healthcare practices that combine VoIP phone systems with patient communication and reputation management applications. It is a well-liked healthcare reputation management software.

Features:

• Automatic text or email review requests.
• Track reviews in various channels.
• Text and email messages are both ways.
• VoIP phone system with call pops and missed call texts.
• Digital forms and scheduling over the web.
• Patient payment processing.

Pros:

• A great centralized place for all communication with patients (phone, text, email, reviews).
• Reduces no-shows with built-in reminders.
• Easy to use interface to associate patient interactions.
• Tight integration with a multitude of practice management systems.
• Automates lots of front office work so staff has more time.
• Known to be responsive with good customer support when there may be problems.

Cons:

• The app’s features may not always be consistent with the desktop version.
• There have been reports of intermittent bugs or system crashes.
• When it comes to bulk messaging, there are often limited characters.
• The full-featured usefulness will be overkill for some practices requiring only basic review management.
• There is no on-site training included; users are required to handle setting up the program.
• Pricing is not advertised and requires a quote, so it’s not as transparent.

Pricing:

Custom priced for practice size and features required (there are Ultimate, Elite, and Pro packages).

Rating:

4.3/5

Support Channel:

Call, chat, and email support (mainly mixed reviews on consistent service).

7. Solutionreach

Overview:

Solutionreach is a cloud-based engagement platform for patients designed for better communication, more seamless workflows, and managing patient feedback across all size practices. It is a well-established reputation management software.

Features:

• Automated patient communication through text, email, and voice.
• Review generation and patient satisfaction surveys.
• Two-way texting and broadcast messaging
• Online appointment scheduling and management of ASAP waiting lists.
• Patient recall and digital intake forms.
• Integrations with EHR/PM systems.

Pros:

• Complete features for engaging patients, not just reviews!
• Will help collect reviews, decrease no-shows and make a day of operations smoother.
• Scales very well for lengthier practices and multi-provider groups.
• Excellent platform (they have been in healthcare for years).
• Gives insights for actionable patient feedback.
• Allows proactive communication with patients.

Cons:

• Pricing can add up fast for larger practices with many patients.
• A few users experienced glitches periodically and had challenges getting some EHRs to integrate successfully.
• Mixed reviews about customer support.
• The customizability of certain features (ex: newsletters) is limited.
• A free trial is not offered.
• Interface sometimes feels less modern than other newer solutions.

Pricing:

Monthly subscription, starting around $400/month for small practices, nice increasing incrementally with providers/patients.

Rating:

4.6/5 on Capterra

Support Channel:

Phone, email, and online knowledge base.

8. Swell

Overview:

Swell is a patient engagement and feedback generation platform, which leverages messaging-first strategies to help practices modernize patient engagement with the end goal of increasing visibility online and collection of patient feedback. They also provide easy-to-use reputation management software.

Features:

• Automated review requests via SMS and email.
• Real-time review monitoring from multiple platforms.
• Two-way messaging to communicate with patients.
• Webchat options for customers visiting your website.
• Digital payment requests and online scheduling.
• Feedback funnels that send unhappy patients to private channels.

Pros:

• Very effective at getting a large volume of reviews
• Intuitive user interface
• Focuses heavily on a messaging-first approach to patient engagement
• Can help with local SEO through review volume
• Integrated payments and scheduling make seamless
• A proactive approach to upsetting feedback.

Cons:

• Less depth in analytics than you see from enterprise-level solutions.
• Less customizable in some features than other options.
• Integrations with the EHR system may differ by system.
• Without a specific quote, pricing can be hidden.
• Perhaps less robust for practices that want advanced social media management.
• Support times can sometimes be slow.

Pricing:

Custom, need to contact sales for a quote.

Rating:

3.8/5 on Capterra

Support Channel:

Phone; email; chat

9. Broadly

Overview:

Broadly is a review and communication platform that automates review requests, allows for two-way messaging, and helps businesses capture feedback and manage their online reputation. It is a good reputation management software.

Features:

• Automate review requests via text and email with one-click links.
• Monitor reviews from Google and Facebook.
• Two-way SMS and email messaging for communications with patients.
• Website chat tool
• Unified inbox for managing all communications to and from patients and reviews.
• Private feedback options.

Pros:

• Simplifies and automates the review collection process very well.
• Both practices and their patients have easy setup and usage.
• Strong emphasis on enhancing local SEO through reviews.
• Two-way communication allows efficiency for patient engagement.
• The corporate dashboard provides a centralized ‘point of call’ that improves workflows.
• Encourages positive brand building and engagement with customers.

Cons:

• Possibly more limited compared to all-in-one patient engagement platforms.
• It may not integrate with as many niche healthcare-specific EHRs.
• Analytics and reporting may not be as robust as some competitors in higher tiers.
• Customer support can be inconsistent based on group feedback.
• Online pricing is not always transparent.
• It may not include advanced social media posting and overall reputation management features.

Pricing:

Custom pricing for the basic edition price is not available without contacting their sales team, which will depend on their quote at the moment.

Rating:

4.8/5 on Capterra

Support Channel:

Phone, email, and chat.

10. NexHealth

Overview:

NexHealth is a patient experience platform offering real-time integration of EHR to automate scheduling, communications, forms, payments, and building reviews for healthcare and dental practices. It is one of the best reputation management software for physicians.

Features:

• Real-time integration with EHR or PMS for seamless connection
• Online patient booking and automated appointment reminders
• Automated review requests
• Two-way text messaging
• Digital forms, and automated payment requests
• Insurance verification

Pros:

• Amazing real-time EHR integration with virtually no manual data entry
• Full feature platform for many ways to interact with patients
• Automates many administrative items which saves staff time
• The interface is user-friendly for both patients and staff
• Great focus on patient acquisition and retention
• There are no long-term contracts for flexibility.

Cons:

• It can be expensive for a smaller practice.
• Some users experience the occasional bug following an update.
• Customer service varies a lot on responsiveness.
• Some features may have longer learning curves due to the broad feature mix.
• Pricing details are also not transparent until you complete a demo.
• Some EHR integrations were not as deep as others across systems.

Pricing:

The base price is custom and usually starts around $350/month with varied pricing based on features and locations.

Rating:

4.7/5 on Capterra

Support Channel:

Phone, chat, email

Why Emitrr Is the Best Reputation and Review Management Software for Physicians

After researching reputation management software, Emitrr is the best option for physicians due to their healthcare-specific architecture and full feature set.

• Purpose-Built for Medical Offices and Physicians: Emitrr is purpose-built for healthcare, HIPAA compliant, and it integrates seamlessly into your existing medical systems with no complicated setup or workarounds needed.
• Complete Feature Set, powered by AI: Emitrr is more than just reviews. They offer reminders, texting, VoIP calls, missed call text back, and reviews – all rolled into one platform. This one platform replaces several different tools.
• Intuitive User Experience: Emitrr is designed with the front-desk user in mind. It has a clean interface that requires little training and has a short learning curve to realize a return on investment for busy medical teams.
• Automated Results: Emitrr automatically sends SMS/email review invites to patients, so it is easy for your happy patients to give your practice reviews resulting in an increased online presence.
• Time Saving Software Solution: Emitrr automates review requests, auto-monitors review notifications, alerts whenever one is posted, and auto-notifications via emoji, not to mention, membership features. All of these capabilities save your valuable time and allow your staff to focus on providing healthcare.
• Responsive Support: Emitrr is well-known for its excellent and responsive support. They do a great job helping with setup, troubleshooting, reminders, questions, basically anything with no waiting!
• Always Improving: Emitrr makes frequent updates to app features as the industries change or new review platforms change their rules. You do not have to do anything manually to adjust your needs.
• Scalable: From small clinics to big practices, Emitrr scales & grows seamlessly, we offer a flexible pricing model that suits everyone’s needs without losing performance.
• Smart Analytics: It offers Geolocated and sentiment-based analysis to enhance patient experience using real feedback.
• AI Capabilities: AI-built to recommend responses to reviews, in seconds, with more professional review engagement with patients.

Frequently Asked Questions

Conclusion

In a digital-first universe, reviews are more than just feedback — they’re crucial to trust, search, visibility, and growth. Making such providers available is what patients depend on them to do.

The right review management software is not a “nice to have” but a time-saver, visibility provider, and trust-builder by way of automated, legal ways to engage.

Do you want to improve your online reputation in 2025? Start your free Emitrr demo today and see the power of patient-first review management.