10 Easy-to-Use Patient Feedback Software for Clinics

Introduction

Patient feedback has become more than just a metric—it’s a strategic tool for improving care quality and operational efficiency in healthcare. By actively listening to patients, clinics can fine-tune their services, elevate treatment outcomes, and enhance the overall patient experience.

As healthcare consumers grow more informed and digitally connected, patient expectations have evolved. They expect faster responses, more personalized communication, and seamless digital interactions. Traditional methods like paper forms or verbal comments fall short in meeting these demands.

This shift has made patient feedback software essential. These platforms automate and simplify the collection of feedback, helping practices take quick action, uncover trends, and build stronger patient relationships.

In this blog, we’ll explore the top 10 patient feedback platforms that clinics and providers can rely on. We’ll also cover their benefits, must-have features, and why Emitrr’s AI-powered feedback system is a top choice for modern healthcare practices.

What is Patient Feedback Software?

Patient feedback software is a specialized digital solution designed to collect, manage, and analyze feedback from patients at various stages of their healthcare journey. It empowers clinics, hospitals, and private practices to systematically understand patient sentiments, uncover areas for improvement, and take meaningful actions based on real-time data.

Rather than relying on outdated methods like paper forms or verbal comments—which are often inconsistent and hard to track—feedback systems provide an automated, scalable, and structured approach. This ensures that no patient voice goes unheard and that feedback becomes a consistent part of operational decision-making.

Key Functionalities of a Patient Feedback System:

• Automated patient satisfaction surveys: Delivered via email, SMS, or IVR, these surveys help collect structured patient feedback at scale. They streamline the process for both staff and patients, reducing manual effort while capturing timely, relevant data for better decision-making. 
• Real-time sentiment analysis and alerts: Advanced patient feedback software detects negative sentiments instantly using automation and AI. It sends real-time alerts to staff, enabling quick intervention, improving patient satisfaction, and reducing the chances of public complaints or poor online reviews.
• Centralized dashboard for response tracking: A unified interface allows clinics to monitor, assign, and respond to feedback efficiently. The dashboard ensures no concern is missed, streamlining internal workflows while improving responsiveness to patient issues across the entire patient experience platform.
• Comprehensive reporting tools: These tools convert raw feedback into actionable insights. With performance metrics, trend visualization, and sentiment breakdowns, clinics can better understand patient needs, enhance services, and measure the success of improvement strategies using real-time data. 
• Integration with EHRs, CRMs, and patient engagement software: Feedback systems sync with existing healthcare tools to ensure seamless workflows. This integration supports better continuity of care by linking patient feedback directly to medical records, communication history, and engagement timelines.

How It Stands Apart from Traditional Methods

Unlike traditional feedback methods—such as verbal comments during discharge or hand-written forms—patient feedback software provides measurable, actionable, and timely data. It eliminates manual follow-up, reduces data loss, and ensures feedback is addressed proactively.

By enabling real-time feedback, healthcare providers can resolve concerns promptly, improve satisfaction scores, and reduce the chances of negative public reviews. It also helps build trust by showing patients their voices are valued and acted upon.

Whether you’re aiming to improve clinical outcomes, optimize workflows, or simply enhance the overall patient experience, adopting a modern patient feedback app is now a necessity for forward-thinking healthcare organizations.

Why is Patient Feedback Important?

Collecting patient feedback in healthcare is essential for improving care delivery, building trust, and staying competitive. It helps providers understand patient needs, resolve issues early, and continuously improve clinical and operational performance.

Improves patient experience and satisfaction

Feedback highlights specific pain points in the patient care journey, such as long wait times, unclear instructions, or billing confusion. By addressing these issues promptly, clinics can create a more comfortable, responsive, and patient-focused experience, which leads to higher satisfaction and stronger patient-provider relationships over time.

Identifies operational inefficiencies

Patient insights can uncover inefficiencies that staff may overlook, like inconsistent appointment scheduling, delays in test results, or front-desk miscommunication. These real-world observations empower clinics to streamline workflows, reduce administrative bottlenecks, and deliver care that’s not only effective but also more efficient and dependable.

Builds an online reputation

Patients who have a positive experience are more inclined to leave glowing reviews on platforms like Google and Healthgrades. These reviews play a crucial role in digital word-of-mouth, helping providers stand out, attract more patients, and build trust even before someone enters the clinic.

Increases patient retention and referrals

When patients feel heard and supported, they’re far more likely to return and recommend your clinic to others. Proactively responding to feedback demonstrates attentiveness and care, which helps cultivate loyalty, increase follow-up visits, and grow your practice through trusted, organic referrals.

Supports value-based care compliance

Value-based care models reward providers based on outcomes and patient satisfaction. Gathering structured feedback enables clinics to meet reporting requirements, demonstrate their quality of care, and qualify for incentive programs, while also using that data to improve care standards and operational performance continuously.

Key Features to Look for in Patient Feedback Software

Choosing the right patient feedback software is critical to ensuring a smooth and effective feedback process. The right tool not only collects data—it helps interpret it, act on it, and drive long-term improvements in both care and communication. Here are the essential features your clinic should prioritize:

HIPAA Compliance to Protect Sensitive Data

Patient data is highly confidential and must be handled with care. Ensure your feedback platform is HIPAA compliant, offering secure data encryption, access controls, and safe transmission protocols. This protects your clinic from legal risks and builds patient trust in the system.

Multi-Channel Automated Surveys (Email, SMS, IVR)

Different patients prefer different modes of communication. The best patient feedback apps support automated surveys across email, SMS, and IVR, ensuring higher response rates. Automation also helps in sending timely surveys after visits, procedures, or key touchpoints in the patient journey.

Customizable Survey Templates for Different Departments

One-size-fits-all surveys don’t deliver actionable insights. Look for tools that allow you to customize templates based on the department (e.g., front desk, lab, doctor consultation). This ensures more targeted feedback that helps each unit improve based on its unique patient interactions.

Real-Time Alerts for Negative or Urgent Feedback

Don’t wait until it’s too late. Choose patient feedback software that sends instant alerts for low ratings or flagged comments. Real-time notifications allow your team to quickly address issues, resolve dissatisfaction, and prevent negative online reviews before they happen.

EHR or CRM Integration to Align with Your Existing Systems

Your feedback platform should seamlessly integrate with existing systems like EHRs, CRMs, or practice management tools. This ensures patient records stay centralized, enables trigger-based survey sending, and makes the overall workflow more efficient and less prone to manual errors.

Analytics Dashboards for Feedback Trends and Sentiment

Look for software with powerful, easy-to-read dashboards that track feedback over time. Sentiment analysis, keyword tagging, and trend identification help you understand what’s working, where to improve, and how patient perception changes after implementing new policies or improvements.

Review Generation and Response Management Features

Modern platforms should support automatic review requests for patients who provide positive feedback. Also, ensure it includes tools for managing and responding to reviews across platforms like Google and Healthgrades. This boosts your online reputation and patient acquisition efforts.

Top 10 Patient Feedback Platforms for Clinics

Here are the best patient feedback platforms to enhance experience, satisfaction, and clinic operations effortlessly:

1. Emitrr
2. Relias
3. Qualtrics XM
4. Reputation.com
5. NRC Health
6. Burdeye
7. SurveyMonkey Healthcare
8. Experity Health
9. Medallia
10. Press Ganey

1. Emitrr

Emitrr is a HIPAA-compliant, AI-powered patient feedback app built for dental and healthcare clinics to streamline patient engagement and satisfaction. It automates SMS-based surveys, monitors patient sentiment in real time, and integrates seamlessly with EHR/PMS systems. Emitrr’s intuitive interface, customizable workflows, and smart alerts help clinics proactively address concerns, reduce churn, and boost patient experience, retention, and online reputation with minimal effort.

Features

• One-click SMS surveys and auto reminders: Emitrr allows clinics to send quick surveys via SMS that patients can respond to with a single tap—no app downloads or logins required. Auto-reminders ensure higher completion rates without any manual follow-ups by staff.
• Real-time negative feedback alerts: As soon as a patient gives a low score or leaves a negative comment, Emitrr flags the response and alerts the practice in real time. This enables immediate intervention, improving service recovery and reducing the likelihood of public negative reviews.
• Seamless EHR and PMS integrations: Emitrr connects directly with popular EHR and PMS systems to automate feedback triggers post-appointment, eliminating the need for manual data uploads and reducing errors.
• AI-powered review generation and follow-ups: After positive feedback, Emitrr’s AI nudges patients to leave reviews on platforms like Google. It also sends personalized follow-ups to improve response rates and foster ongoing engagement.

Pros

• Easy to set up: Emitrr offers quick onboarding with plug-and-play integrations, guided setup, and pre-built survey templates—no IT expertise needed.
• Built specifically for healthcare: Unlike generic survey tools, Emitrr is tailored to healthcare workflows, compliance needs, and patient communication preferences, making it ideal for dental, dermatology, and general practices.
• Transparent pricing and 24×7 support: Unlike competitors with opaque pricing tiers, Emitrr offers clearly defined plans with responsive 24/7 chat, email, and onboarding support from real humans who understand healthcare challenges.

Cons

• Focused on English-speaking clinics: Currently, Emitrr primarily supports English-only survey flows and interfaces, which may be limiting for multilingual or global practices.
• Limited features for large hospitals: Emitrr is optimized for small to mid-sized clinics. While it can scale, very large hospitals needing enterprise features like role-based access control or complex workflow branching may find its current offering limited.

Reviews:

• 4.8 out of 5 stars on G2

Pricing

• Standard Plan ($20/user/month): Includes HIPAA-compliant calling and texting, AI-powered call handling, smart auto-reply, call analytics dashboard, and EHR/CRM integrations. Ideal for small to mid-sized dermatology clinics seeking efficient, automated communication.
• Professional Plan ($35/user/month): Adds real-time dashboards, sentiment analysis, automated reporting, predictive analytics, and advanced app integrations. Best suited for growing practices needing deeper insights and workflow automation.

Support

• 24/7 live chat, onboarding, and email support.

2. Relias

Relias offers a robust, real-time patient experience platform designed to capture actionable feedback at every stage of the care journey. With a strong focus on personalization and engagement, Relias uses mobile-first surveys, dynamic patient segmentation, and multilingual capabilities to deliver meaningful insights that healthcare providers can act on instantly. 

Features

• Mobile-first surveys: Relias delivers surveys through mobile-friendly channels, ensuring patients can provide feedback instantly using their smartphones. This approach increases response rates and captures more authentic insights closer to the care moment.
• Experience segmentation: Using demographic and behavioral data, Relias segments patient populations to deliver highly relevant surveys. Clinics can tailor messaging and timing based on care type, department, or visit history, enhancing the quality of feedback collected.
• Real-time dashboards and insights: Relias provides an intuitive dashboard where providers can view sentiment trends, feedback scores, and performance analytics in real time. This visibility allows administrators to take immediate action when satisfaction dips or issues arise.
• Custom branding and multilingual support: Clinics can fully customize the look, language, and flow of the surveys to reflect their brand and accommodate non-English-speaking patients, making the tool inclusive and professional.

Pros

• Great for in-moment feedback: Relias excels in capturing feedback at key patient touchpoints (like check-in, discharge, or follow-up), ensuring insights are fresh, relevant, and actionable.
• Flexible and customizable: From workflows to survey content, Relias offers high levels of customization to match each clinic’s unique care protocols and communication preferences.
• Works across care stages: Relias is built to support feedback at every phase of the patient journey—from initial appointment booking to post-discharge—allowing providers to monitor and improve continuity of care.

Cons

• Learning curve for admins: Due to the system’s rich feature set and configurability, it may take time for non-technical administrators to become fully proficient in using all tools effectively.
• Not ideal for small practices: Smaller clinics with limited tech staff or lower patient volumes may find Relias too complex or resource-intensive to implement and maintain effectively.

Reviews:

• 3.9  out of 5 stars on G2

Pricing

• Custom pricing available upon request. Relias offers tailored quotes based on organization size, number of locations, and specific workflow needs.

Support

• Email, helpdesk, and account managers.

3. Qualtrics XM for Healthcare

Qualtrics XM for Healthcare is a powerful, enterprise-level patient experience platform designed for hospitals, health systems, and large provider networks. It excels in gathering multi-channel patient feedback, performing deep data analysis, and linking experience metrics with clinical and operational outcomes. With its AI capabilities and sophisticated data modeling tools, Qualtrics helps organizations make informed, high-impact decisions at scale.

Features

• Advanced sentiment and text analytics: Qualtrics uses AI-powered natural language processing (NLP) to extract insights from unstructured patient comments, such as survey responses or open-ended feedback. It can detect sentiment, urgency, themes, and intent, enabling providers to understand not just what patients say, but how they feel.
• Multi-source data integration: This platform consolidates feedback from various sources—SMS, email, call centers, EHRs, and third-party review platforms—into a single, unified view. This helps healthcare teams correlate patient feedback with clinical events and operational workflows for a 360-degree understanding.
• AI insights for care quality: Qualtrics goes beyond reporting by offering predictive analytics and machine learning-based recommendations. It can identify high-risk patient segments, forecast satisfaction trends, and suggest areas for service improvement based on real-time data.
• Role-based reporting dashboards: Each user—be it a nurse, department head, or hospital executive—can view personalized dashboards with relevant KPIs, sentiment summaries, and alerts. This ensures that the right insights reach the right people, improving accountability and actionability.

Pros

• Highly customizable: From survey logic to analytics dashboards, every component of Qualtrics can be customized to match your organization’s goals, departments, and data governance needs.
• Robust data modeling: Qualtrics is ideal for advanced users who want to run complex data analyses, segment patient populations, or link experience metrics with readmission rates and clinical outcomes.
• Great for large-scale analysis: Hospitals and health systems dealing with large volumes of data will benefit from Qualtrics’ ability to handle enterprise-grade feedback pipelines and produce real-time, scalable insights.

Cons

• High cost: With its extensive features and enterprise positioning, Qualtrics is expensive, making it more suitable for well-funded health systems rather than independent clinics or solo practitioners.
• Overkill for clinics: Small to mid-sized practices may find the platform overly complex and difficult to manage without a dedicated team of analysts or administrators.

Reviews:

• 4.3  out of 5 stars on G2

Pricing

• Pricing for Qualtrics XM for Healthcare is available on request. Enterprise pricing is based on volume, features selected, and the number of users. Organizations typically receive a custom quote after a discovery call.

Support

• Dedicated enterprise onboarding and technical support.

4. Reputation.com

Reputation.com is a leading patient feedback and reputation management platform designed to help healthcare providers improve their online visibility, manage reviews, and collect patient insights at scale. It offers an integrated suite that automates surveys, generates online reviews, and ensures consistent branding across listings. This platform is particularly valuable for multi-location practices, urgent care chains, and health systems prioritizing digital presence alongside patient satisfaction.

Features

• Automated survey and review flow: Reputation.com allows clinics to trigger post-visit surveys via SMS or email automatically. If the feedback is positive, patients are encouraged to leave public reviews on sites like Google, Healthgrades, or Facebook, streamlining the path from private satisfaction to public praise.
• Centralized reputation dashboard: All feedback—survey responses, star ratings, comments, and online reviews—is funneled into a single dashboard. This gives administrators a unified view of sentiment, review volume, star ratings, and online engagement metrics across all locations.
• Feedback-to-review conversion: With built-in AI and smart routing, Reputation.com can identify positive feedback from surveys and guide patients to publish it online, increasing the volume of genuine, high-quality reviews and improving your average star rating.
• Listings and review site sync: The platform ensures all your online profiles (Google, Yelp, Facebook, etc.) are up to date with accurate business information—clinic hours, locations, phone numbers, and services—reducing patient confusion and improving local SEO performance.

Pros

• Good brand management tools: Reputation.com is built with marketing and branding in mind, making it ideal for healthcare providers looking to protect and elevate their public image through consistent messaging and high review ratings.
• Easy to track online presence: Its intuitive dashboards make it easy for even non-technical users to monitor patient sentiment trends, see where reviews are coming from, and measure how each location is performing.
• Automates public review requests: By converting satisfied patients into online advocates, the platform automates what would otherwise be a manual and inconsistent process, generating more positive feedback with less effort.

Cons

• Limited clinical insights: While great for reputation management, Reputation.com doesn’t offer advanced clinical correlation or in-depth experience journey tracking, making it less effective for practices seeking operational improvements based on patient feedback.
• Less customizable survey options: Survey flows and questions are more rigid compared to platforms like Qualtrics or Relias. This may limit providers who want to tailor their feedback mechanisms based on care type or visit stage.

Reviews:

• 4.6 out of 5 stars on G2

Pricing

• Pricing is available on request. Reputation.com offers custom packages based on the number of locations, feature modules selected, and usage volume.

Support

• Knowledge base, email, and dedicated reps.

5. NRC Health

NRC Health is a trusted provider of healthcare-specific patient journey software, purpose-built to help healthcare organizations capture real-time feedback at meaningful care moments. It aligns patient sentiment with clinical outcomes to improve retention, loyalty, and performance under value-based care models. Used by many of the nation’s top hospital networks, NRC Health provides deep visibility into what patients think and feel throughout their care experience.

Features

• Real-time patient feedback: NRC Health enables providers to collect feedback in real time, whether at the point of care, post-discharge, or following a virtual visit. This immediacy allows providers to act on insights before dissatisfaction spreads or becomes a public issue.
• Moment-based engagement: The platform is designed to capture patient sentiment during specific interactions (e.g., check-in, exam room, discharge). This “moment mapping” allows organizations to isolate and improve weak spots in the care journey without having to sift through generic feedback.
• Integration with EHR systems: NRC Health integrates with major EHR platforms to trigger surveys automatically based on visit milestones. It ensures feedback workflows are tied directly to patient records, streamlining data collection and improving compliance.
• Longitudinal experience tracking: The system doesn’t just capture feedback from a single encounter—it follows patients across multiple visits and episodes of care, offering a holistic view of the patient’s evolving perception and experience over time.

Pros

• Healthcare-exclusive features: Unlike general survey platforms, NRC Health is built solely for healthcare. It supports regulatory initiatives, integrates with clinical systems, and aligns feedback workflows with provider needs and terminology.
• Deep care journey mapping: The platform excels at breaking down the patient journey into actionable moments. This makes it easier for hospital administrators and department leaders to localize and fix service issues with precision.
• Trusted across hospital networks: NRC Health has a strong presence in large health systems across the U.S., lending credibility and access to national benchmarking data for performance comparison and industry insights.

Cons

• Slower interface updates: Some users have reported that NRC Health’s user interface can feel dated and less responsive compared to newer, modern SaaS platforms. Feature rollout speed may also lag behind competitors.
• Limited flexibility for small practices: Given its enterprise scale and feature complexity, NRC Health may not be a practical or affordable fit for smaller clinics or solo providers looking for lightweight survey tools.

Reviews:

NA

Pricing

• NRC Health offers enterprise-level pricing, with custom quotes provided based on the size of the organization, number of locations, and depth of features required. Consultation is required for detailed pricing information.

Support

• Phone, client success team, and online resources.

6. Birdeye

Birdeye is a powerful patient feedback and engagement platform that combines online review generation, real-time messaging, and reputation management into one unified solution. It is particularly effective for clinics and healthcare groups looking to improve both their digital presence and patient communication workflows. Birdeye helps providers collect structured feedback, monitor sentiment trends, and boost visibility through better local SEO and review volume.

Features

• Auto-survey and review generation: Birdeye automates the process of collecting patient feedback immediately after a visit via email or SMS. Satisfied patients are prompted to leave reviews on sites like Google and Healthgrades, helping practices build social proof and improve local search rankings.
• Unified inbox for patient communication: All patient conversations—text messages, emails, web chats, Facebook messages, and even voicemails—are consolidated into a single inbox. This ensures your staff can respond promptly and maintain consistent communication across all channels.
• Sentiment monitoring and AI alerts: Birdeye’s AI scans reviews and survey responses to detect negative sentiment, urgent complaints, or specific topics mentioned by patients. These insights are delivered in real time to help practices act quickly and protect their reputation.
• Listings management: Birdeye also keeps your business information—addresses, hours, services, and phone numbers—consistent across dozens of directories, search engines, and review platforms. This improves your local SEO and prevents misinformation from frustrating patients.

Pros

• Great for multi-location clinics: Birdeye supports centralized review and communication management across multiple sites, making it ideal for dental groups, urgent care networks, and outpatient chains with numerous branches.
• Streamlined review management: The platform automates review requests, organizes responses, and tracks performance metrics—saving your team time while steadily improving your online reputation.
• All-in-one communication hub: By combining surveys, reviews, and two-way messaging into one tool, Birdeye reduces software sprawl and provides a seamless patient engagement experience.

Cons

• Can be pricey: Birdeye’s robust feature set comes at a premium, especially for smaller practices or solo providers. The $299/month starting price may be a barrier for budget-conscious clinics.
• Limited medical-specific insights: While excellent at marketing and messaging, Birdeye lacks deep clinical data analytics or patient journey mapping features found in more healthcare-exclusive platforms like NRC Health or Relias.

Reviews:

•  4.7 out of 5 stars on G2

Pricing:

• Birdeye offers flexible plans tailored for small business growth. Pricing is available on request, and a custom quote can be scheduled based on your specific needs.

Support Channels:

• Phone, email, and ticket support

7. SurveyMonkey Healthcare Solutions

SurveyMonkey Healthcare Solutions offers a lightweight, flexible platform for collecting patient feedback through structured surveys. It’s especially ideal for small clinics, solo practitioners, or outpatient facilities looking for an affordable, entry-level tool to gather and analyze patient satisfaction data. With ready-made healthcare templates and an intuitive builder, SurveyMonkey makes it easy to launch feedback initiatives without the need for coding or IT support.

Features

• Drag-and-drop survey builder: SurveyMonkey’s intuitive interface allows users to design surveys quickly using a drag-and-drop builder. Clinics can create custom questions, logic flows, and visual themes without technical skills, making it easy to tailor feedback forms to their specific needs.
• Healthcare survey templates: The platform offers pre-built templates for common healthcare scenarios, such as post-appointment satisfaction, wait time feedback, or telehealth quality surveys. These templates are research-backed and editable, saving time while maintaining professionalism.
• Basic analytics and exports: Survey results can be viewed via simple dashboards showing response rates, averages, and trends. Clinics can also export data to Excel or CSV for further analysis or sharing with stakeholders.
• Email and web-based collection: Surveys can be distributed through email, embedded on clinic websites, or shared via direct links. This multi-channel approach allows patients to respond at their convenience.

Pros

• Budget-friendly: SurveyMonkey’s free tier and low-cost paid plans make it an accessible choice for small clinics that need basic patient feedback software without enterprise pricing.
• Easy to use: The platform requires minimal training. Staff can launch surveys and view results quickly, which is perfect for time-constrained healthcare environments.
• Works for basic survey needs: For clinics focused on collecting general satisfaction or service feedback, SurveyMonkey covers all essential requirements without the overhead of more complex tools.

Cons

• No EHR integrations: SurveyMonkey doesn’t offer native integration with electronic health records (EHR) or patient management systems, meaning clinics must manually upload patient contact lists or manage survey triggers externally.
• Lacks real-time alerts: Unlike more advanced patient experience platforms, SurveyMonkey doesn’t notify teams immediately when a patient submits negative feedback, limiting the ability to respond quickly and prevent churn.

Reviews:

•  4.4 out of 5 stars on G2

Pricing

• Team Advantage ($30/user/month): Includes up to 50,000 responses per year, survey collaboration, shared asset library, real-time commenting, and consolidated billing. Ideal for small to mid-sized clinics that need simple, branded patient satisfaction surveys and collaborative analytics.
• Team Premier ($92/user/month): Adds up to 100,000 responses per year along with enhanced collaboration features, advanced data controls, and tagging. Best suited for growing healthcare practices needing greater scale and deeper team-level survey management.
• Enterprise (Custom Pricing): Offers flexible plans with custom response limits, advanced admin tools, integrations (e.g., SSO, Salesforce), and organization-wide collaboration. Ideal for enterprise-level hospital systems focused on compliance, scalability, and advanced governance.

Support

• Online help center and email support.

8. Experity Health

Experity Health is a real-time, text-based patient feedback platform designed to help healthcare providers quickly capture and respond to operational or clinical issues. By focusing on SMS-first surveys and smart alerting, Calibrater makes it easy for urgent care centers, outpatient clinics, and specialty practices to act on feedback immediately and prevent negative experiences from escalating. Its simplicity, speed, and focus on issue resolution make it a go-to solution for smaller and mid-sized clinics.

Features

• Text-first survey delivery: Calibrater sends automated patient satisfaction surveys via SMS shortly after a visit. This mobile-first approach ensures high response rates, as patients can reply quickly without needing to log in or open a browser.
• Smart alerting and tagging: The system automatically flags low ratings and negative sentiment, routing them to the appropriate team member based on tags like location, department, or concern type, enabling fast, targeted follow-up.
• Team-level performance metrics: Administrators can track feedback trends by team or individual, offering clear visibility into which departments are performing well and where service recovery efforts should focus.
• Mobile-friendly interface: Both staff and managers can access the platform via a responsive interface that works well on mobile and tablet devices, enabling quick access to real-time patient comments and scores.

Pros

• Fast setup: Experity Health is lightweight and easy to implement, with minimal configuration required, making it ideal for providers who want to start collecting actionable feedback immediately.
• Effective issue flagging: The system excels at identifying patient concerns early through automated alerts, which helps providers prevent complaints from turning into negative online reviews.
• Works well in urgent care settings: Because of its real-time, mobile-centric nature, Calibrater is especially effective in high-turnover, fast-paced environments like urgent care clinics where feedback windows are tight.

Cons

• Basic reporting: Compared to platforms like Qualtrics or Medallia, Calibrater offers limited analytics and visualization features, which may not be sufficient for providers seeking in-depth data analysis.
• Not suitable for large hospital systems: The platform’s simplicity and limited integration capabilities may not scale well for enterprise hospital networks that require robust EHR or CRM interoperability and custom dashboards.

Reviews:

• 2.4 out of 5 stars on G2

Pricing

• Custom pricing based on clinic size, number of locations, and messaging volume. Clinics can request a quote to receive a tailored plan.

Support

• Email and onboarding assistance.

9. Medallia

Medallia is a leading enterprise-level patient experience platform that combines AI-powered diagnostics, real-time feedback, and predictive analytics to transform how healthcare systems understand and improve patient satisfaction. With robust omnichannel capabilities and advanced pattern recognition, it enables organizations to link experience insights directly to operational and clinical outcomes, making it ideal for hospital networks and large provider groups focused on value-based care and service excellence.

Features

• AI-powered experience insights: Medallia uses machine learning to analyze structured and unstructured feedback (such as survey responses, call transcripts, and online reviews), surfacing patterns that influence patient satisfaction, loyalty, and retention.
• Omnichannel feedback collection: Patients can provide input via SMS, email, web forms, IVR, mobile apps, and social media, ensuring that feedback is captured at every stage of the patient journey across multiple touchpoints.
• Employee-patient linkage analytics: The platform correlates staff behavior and engagement data with patient sentiment, helping leadership identify how employee performance affects experience scores and uncover training opportunities.
• Extensive healthcare use cases: Medallia supports use cases ranging from hospital discharge feedback and surgical follow-up to outpatient clinic assessments and caregiver evaluations, making it a flexible tool for healthcare providers.

Pros

• Predictive analytics: Medallia not only tracks current patient sentiment but also anticipates dissatisfaction through trend modeling and AI-based forecasting, enabling proactive service recovery and retention strategies.
• High data security standards: Built with healthcare compliance in mind, Medallia adheres to strict security protocols (including HIPAA support for enterprise clients), making it a safe choice for sensitive patient data.
• Designed for enterprise scale: Its architecture and flexibility make it a great fit for hospital systems with multiple departments, facilities, and thousands of patients to manage.

Cons

• Expensive: Medallia is priced at the enterprise tier and may be cost-prohibitive for smaller clinics or independent providers with limited patient volume.
• Too complex for small clinics: The platform’s depth and configurability can overwhelm smaller teams without dedicated IT or analytics support. Implementation typically requires training and onboarding time.

Reviews:

• 4.5 out of 5 stars on G2

Pricing

• Enterprise-tier pricing, available via consultation only. Medallia customizes quotes based on organization size, features, and usage volume.

Support

• Full-service onboarding, technical, and strategic teams.

10. Press Ganey

Press Ganey is one of the most established names in patient feedback in healthcare, known for its regulatory-compliant patient satisfaction surveys and benchmarking tools. Trusted by hospitals, health systems, and academic medical centers, it specializes in aligning feedback collection with government standards like HCAHPS and CAHPS. Press Ganey helps providers measure patient experiences over time, improve clinical quality, and meet value-based care requirements.

Features

• HCAHPS and CAHPS surveys: Press Ganey offers CMS-approved surveys tailored for inpatient and outpatient settings. These surveys ensure compliance with regulatory frameworks while capturing detailed feedback across care touchpoints.
• National benchmarking reports: Providers can compare their scores with national, regional, and specialty-specific averages. This data helps contextualize performance and set strategic improvement goals.
• Performance scorecards: Scorecards provide leadership with clear, department-level insights on satisfaction, wait times, and care quality, helping drive accountability and evidence-based management.
• Longitudinal analysis tools: Track patient experience trends over time across facilities, departments, or clinicians. This helps identify systemic issues, seasonality trends, or the long-term impact of initiatives.

Pros

• Strong legacy in healthcare: With decades of experience in measuring patient experience, Press Ganey has established deep roots and credibility within the U.S. healthcare system.
• Government-compliant survey formats: Press Ganey’s tools are built to align with CMS and state reporting mandates, making it easy for providers to remain compliant while collecting actionable insights.
• Comprehensive reporting: The platform delivers robust reports that combine qualitative feedback with quantifiable scores, ideal for quality improvement, leadership reviews, and board reporting.

Cons

• Traditional interface: Compared to newer patient experience platforms, the UI may feel outdated and less intuitive, especially for non-technical staff or digital-first clinics.
• Slow implementation process: Due to regulatory requirements and the scale of customization, setup and onboarding can be time-consuming, particularly for organizations with complex structures.

Reviews:

• 5 out of 5 stars on G2

Pricing

• Subscription-based pricing, available upon request. Pricing varies based on organization size, survey volume, and additional services like consulting or training.

Support

• Phone support and the client engagement team.

How Emitrr Stands Out

Emitrr is not just another patient feedback app; it’s a robust, AI-powered patient experience platform built specifically for the needs of modern clinics and dental practices. While most platforms only focus on collecting surveys, Emitrr goes several steps further by combining automated communication, feedback management, review generation, and patient engagement into one seamless solution.

Here’s why Emitrr continues to lead the market in patient engagement software solutions:

Built for Small-to-Mid-Sized Clinics and Dental Offices

Emitrr is purpose-built to support the unique challenges faced by growing practices. It avoids the complexity of enterprise platforms and focuses on ease-of-use, speed, and automation, making it ideal for clinics that want results without technical headaches.

AI-Powered Automation with Smart Workflows

With Emitrr AI, clinics can automate everything from sending patient satisfaction surveys to managing responses, escalating issues, and requesting reviews. The intelligent workflow ensures patients receive the right communication at the right time, without any manual follow-ups.

Watch how Emitrr’s AI agent, Sarah, takes care of it all in this quick video:

Real-Time Alerts for Negative Feedback

Emitrr’s system monitors responses as they come in. If a patient shares negative feedback, the platform immediately sends an alert to your team. This allows you to act quickly, resolve concerns, and preserve your online reputation before it’s affected.

One-Click, Text-Based Surveys

No apps, no logins, no unnecessary friction. Emitrr sends patient feedback surveys directly via text message, making it incredibly easy for patients to respond, leading to higher response rates and more representative feedback. It’s as simple as tapping a screen.

Easy Integration with PMS, EHR, and CRM Systems

Emitrr connects effortlessly with the tools your clinic already uses—whether it’s your practice management system, EHR software, or CRM. This ensures your feedback workflow is connected to appointments, visit history, and patient records for seamless automation.

24×7 Live Support and Personalized Onboarding

Emitrr’s customer success team is available around the clock to assist you with onboarding, training, troubleshooting, and ongoing optimization. Whether you have a question at 9 a.m. or 9 p.m., real help is just a message away.

Affordable, Transparent Pricing Plans

Unlike many competitors, Emitrr believes in transparent pricing with no hidden fees or confusing contracts. Whether you’re a solo practice or a multi-location clinic, Emitrr offers flexible plans that scale with your needs, without breaking your budget.

All-in-One Patient Journey Optimization

Emitrr goes beyond feedback. It helps clinics capture positive feedback from patients, improve response times, streamline communication, and generate more 5-star reviews—all while enhancing the entire patient journey from first visit to follow-up care.

Emitrr’s AI-driven approach, ease of use, and focus on real-time communication make it the best patient engagement software for clinics looking to grow smarter, not harder.

Frequently Asked Questions

Conclusion

Collecting and acting on patient feedback is no longer optional—it’s essential for delivering high-quality care, retaining patients, and staying competitive in today’s healthcare landscape. A strong patient experience platform not only enhances satisfaction and engagement but also drives improvements in clinical operations and online reputation.

Whether you operate a single-location clinic or manage multiple sites, choosing the right patient feedback software can make all the difference. Platforms like Emitrr AI help automate feedback collection, flag concerns in real time, and generate positive reviews—all while saving your team time and effort.

Ready to streamline your patient feedback process with smart automation and real-time insights? Book a free demo with Emitrr today.