10 Best Patient Review Software for Healthcare Practices 

Introduction

Online reviews have become a powerful influence in how patients choose their healthcare providers. A steady stream of positive reviews not only builds trust but also boosts local search visibility, making healthcare reputation management critical to patient acquisition. Whether it’s a doctor’s clinic, dental office, or multi-specialty hospital, patients rely heavily on platforms like Google and Healthgrades to make informed decisions. That’s why strengthening your healthcare online reputation is no longer optional.

Manually managing and responding to patient reviews, however, can be time-consuming and inconsistent. Clinics often struggle to follow up promptly, ensure HIPAA-compliant communication, and track feedback across platforms. This inefficiency can negatively affect both doctor review management and overall patient experience software performance. Without automation, valuable insights and growth opportunities are lost.

This blog is designed to help you choose the right patient review software. We’ll explore tools that improve online reputation management for healthcare, streamline workflows, and support long-term practice growth.

What is Patient Review Software?

Patient review software is a digital solution designed to help healthcare practices gather, manage, and respond to feedback from patients in a streamlined, secure, and efficient way. Its primary purpose is to improve a clinic’s online reputation management for healthcare by automating review collection and response workflows, enhancing patient satisfaction, and offering valuable insights into the overall care experience.

At its core, this software acts as a bridge between providers and patients, allowing clinics to capture the voice of the patient while ensuring that reviews are shared on the right platforms to improve trust, visibility, and engagement. Whether you’re running a dental clinic, primary care center, or specialty hospital, this tool plays a central role in your healthcare reputation management strategy.

Key Features of Patient Review Software

The right patient review software offers powerful features to enhance healthcare reputation management at scale.

Review Collection via SMS, Email, or In-Office Prompts

The best patient engagement platforms enable practices to automatically send review requests via SMS or email right after a visit. Some also allow in-office prompts using tablets or QR codes. This multi-channel approach ensures higher response rates and real-time patient feedback. By making it easy and convenient, practices can generate a consistent stream of reviews that fuel their healthcare online reputation improvement efforts.

Monitoring Reviews Across Platforms

Effective patient review software allows centralized monitoring of reviews posted on Google, Facebook, Healthgrades, Zocdoc, and more. This consolidated dashboard saves time and enables providers to see how their practice is performing across all major platforms. Continuous monitoring supports better reputation management for healthcare and quick response to any negative experiences.

Automation of Review Requests

One of the standout benefits is automation. After a patient’s appointment, the system can automatically trigger a review request, based on customized rules. This not only ensures consistent feedback collection but also reduces the administrative burden on staff. Automating this process is a major step toward achieving scalable and efficient medical reputation management.

Responding to Reviews and Analyzing Patient Sentiment

Leading tools include built-in response management features, allowing clinics to reply to patient reviews directly from the platform. Sentiment analysis powered by AI highlights common trends, emotional tones, and recurring issues. These insights help improve patient care software workflows and deliver a better experience throughout the patient journey.

Integration with EHR or Practice Management Systems

Top solutions offer seamless integration with your existing electronic health record (EHR) or practice management systems (PMS). This ensures that review requests are automatically triggered based on patient check-ins, check-outs, or visit completion. By tying into your existing workflows, these integrations simplify patient tracking software usage and enhance operational efficiency.

Benefits of Using Patient Review Software

Patient review software offers a powerful combination of automation, compliance, and insights that directly support healthcare reputation management, patient experience, and practice growth.

Builds Trust and Improves Online Reputation

Consistent and authentic feedback strengthens your healthcare online reputation across key platforms like Google and Healthgrades. When prospective patients see positive reviews from real people, it builds credibility and fosters trust. These tools help you request, collect, and promote great reviews, reinforcing your brand’s medical reputation management efforts.

Enhances Visibility in Local Search Results (SEO)

Patient reviews are a strong ranking signal for local SEO. Review software helps generate fresh, keyword-rich content that boosts your practice’s presence in local search. This directly improves online reputation management for healthcare while driving higher visibility and patient footfall through organic discovery.

Improves Patient Experience Through Actionable Feedback

By analyzing sentiment and feedback trends, you can uncover service gaps and improve care delivery. These insights contribute to better workflows, reduced patient churn, and stronger satisfaction scores, making it a vital component of your overall patient experience solutions and patient care management software strategy.

Automates the Review Request Process, Saving Time

Automated requests via SMS or email eliminate manual follow-ups, reducing workload on staff while ensuring every patient has a chance to leave feedback. This hands-free approach aligns with efficient patient engagement software practices and helps scale your reputation management for healthcare without sacrificing quality.

Ensures HIPAA-Compliant Communication

Top platforms like Emitrr are built with HIPAA compliance in mind, protecting patient data while facilitating feedback collection and follow-up. Secure messaging workflows within patient communication software ensure privacy and legal compliance, making them safe for collecting reviews across channels.

Is your communication HIPAA compliant? Watch this video to learn more.

Provides Real-Time Insights Through Dashboards and Reporting

Advanced dashboards offer visibility into patient sentiment, response rates, and staff performance. These real-time insights are crucial for making data-driven decisions and improving your overall patient engagement platform strategy. You’ll always know where you stand—and where to improve.

How to Choose the Right Patient Review Software

Selecting the right patient review software is crucial to building a strong and scalable healthcare reputation management strategy. To make the most of your investment, evaluate potential solutions across these key areas:

HIPAA Compliance and Data Security

Since you’ll be managing patient communications, security is non-negotiable. Your software must comply with HIPAA regulations to ensure that Protected Health Information (PHI) is secure. Look for platforms like Emitrr AI, which use encrypted messaging, secure storage, and strict access controls. Without this, even the best online reputation management solutions could pose serious compliance risks.

Integration Capabilities (EHR/EMR, PMS, CRM)

Your patient engagement software should integrate smoothly with your existing systems—whether it’s your Electronic Health Record (EHR), Practice Management Software (PMS), or Customer Relationship Management (CRM) tool. Seamless integration allows for automatic triggering of review requests and eliminates manual work, enhancing the flow across patient tracking software and communication tools.

Automation and Customization Options

Look for platforms that automate review collection based on patient activity (e.g., post-appointment or discharge) and allow you to customize SMS or email templates. Custom workflows help tailor communication based on service type, visit frequency, or provider, aligning with both patient communication software best practices and reputation management for healthcare goals.

Platforms Supported (Google, Facebook, Healthgrades, etc.)

Your software should support review generation and monitoring across major platforms like Google, Facebook, Healthgrades, Zocdoc, and Yelp. The more platforms it supports, the wider your reach and the better your healthcare online reputation improvement. Ensure it allows centralized monitoring and response to streamline your efforts.

Usability and Dashboard Experience

A clean, intuitive dashboard is vital for day-to-day use. Your team should be able to view reviews, patient sentiment, and response rates without extensive training. A great UI/UX enhances adoption and ensures that your patient engagement platform is used effectively by all staff members.

Customer Support and Training Resources

Onboarding and ongoing support can make or break your experience. Choose a platform with responsive customer service, dedicated onboarding managers, and extensive self-help resources. This is especially important when adopting software for medical reputation management or dental reputation management, where staff may be new to digital tools.

Pricing Models (Monthly, Per Location, Custom)

Pricing flexibility matters—especially for multi-location practices. Look for software that offers transparent pricing, either monthly or based on the number of locations. Custom pricing options can be useful if you’re scaling or need advanced features. Make sure the plan matches your patient engagement software solutions and budget.

Top 10 Patient Review Software Tools for Healthcare Practices

Some of the best patient review software to enhance online reputation and streamline healthcare feedback management are:

1. Emitrr
2. Podium
3. Birdeye
4. Doctible
5. Zocdoc
6. Solutionreach
7. Reputation.com 
8. Weave
9. Demandforce
10. ReviewTrackers

1. Emitrr

Emitrr is a HIPAA-compliant, AI-powered patient feedback software designed specifically for dental and healthcare clinics. It simplifies the process of collecting, analyzing, and responding to patient feedback while improving the overall patient journey. Built with healthcare workflows in mind, Emitrr automates SMS and voice-based surveys, ensures real-time sentiment tracking, and integrates smoothly with EHR/PMS systems. Whether you’re looking to improve healthcare online reputation management, reduce churn, or enhance the patient experience, Emitrr AI delivers a powerful, scalable, and user-friendly solution.

Features

• One-click SMS surveys and auto reminders: Emitrr allows practices to send simple, engaging survey requests via SMS. Patients can provide feedback in one tap—no app installations or logins required. This drastically improves response rates. Auto-reminders are triggered if the initial message goes unanswered, reducing manual follow-ups and ensuring high patient participation. These features significantly enhance patient engagement software workflows.
• Real-time negative feedback alerts: If a patient gives a low rating or shares a negative comment, Emitrr flags the response and notifies the clinic in real time. This instant alert system empowers teams to reach out proactively, resolve issues quickly, and recover relationships before negative reviews go public. It also contributes to better doctor review management and patient care software performance.
• Seamless EHR and PMS integrations: Emitrr integrates with most major EHR and practice management systems like Dentrix, Athenahealth, and DrChrono. These integrations automate survey dispatch based on appointment completions, ensure accurate patient data syncing, and eliminate the need for manual uploads. The integration capability streamlines workflows and reduces administrative burden, making it an efficient patient management platform.
• AI-powered review generation and follow-ups: Emitrr uses AI to identify satisfied patients and encourage them to leave public reviews on platforms like Google and Facebook. It automatically drafts smart follow-up messages, increasing the likelihood of a response. These AI-generated interactions boost your online reputation management healthcare efforts without requiring constant oversight from your staff.

Pros

• Easy to set up: Emitrr is designed for non-technical users. With plug-and-play integrations, pre-configured workflows, and guided onboarding, clinics can get up and running in hours—not days. No need for IT teams or developers. It simplifies the setup process for small and medium-sized practices seeking top patient engagement solutions.
• Built specifically for healthcare: Unlike general-purpose tools, Emitrr is purpose-built for dental, dermatology, and general healthcare providers. Its workflows, templates, and compliance measures are designed to meet the specific needs of healthcare professionals, including HIPAA-compliant patient communication software and specialized review triggers based on appointment types.
• Transparent pricing and 24×7 support: Emitrr stands out in the healthcare reputation management software space with clearly defined pricing tiers and round-the-clock customer support. Users have access to real-time chat, onboarding specialists, and responsive email assistance—ensuring smooth operations and fast issue resolution. This level of support is critical for busy practices juggling multiple responsibilities.

Cons

• Focused on English-speaking clinics: Emitrr currently offers its SMS flows and interface primarily in English. Clinics serving multilingual populations may find this limiting unless they supplement the platform with additional localization tools. This may be a concern for organizations targeting international or non-English-speaking patient groups.
• Limited features for large hospitals: Emitrr is optimized for small to mid-sized practices. While scalable, it doesn’t yet support complex enterprise-level features such as granular role-based access control, department-specific dashboards, or internal performance benchmarking across divisions. Large hospital systems may find the platform lacks the deep configurability required for their needs.

Reviews

• 4.8 out of 5 stars on G2

Pricing

• Standard Plan – $20/user/month: Includes HIPAA-compliant texting, basic survey automation, EHR integration, call analytics dashboard, and AI-powered auto-replies. Ideal for small clinics wanting to streamline communication and improve feedback collection.
• Professional Plan – $35/user/month: Adds advanced sentiment tracking, real-time reporting dashboards, predictive analytics, and deep third-party integrations. Perfect for mid-sized clinics needing actionable insights and patient experience tools for growth.

Support

• 24/7 live chat, onboarding, and email support

2. Podium

Podium is a popular messaging and patient feedback software that enables healthcare providers to automate reviews, engage patients via text, and manage communication from a unified inbox. While not healthcare-exclusive, it excels in mobile-first features and fast implementation, making it a strong choice for small to mid-sized clinics focused on healthcare reputation management.

Features

• Automated review invites via SMS: Podium automates review requests through personalized SMS messages, helping clinics quickly gather feedback and improve their healthcare online reputation without overwhelming staff with manual follow-ups.
• Two-way patient texting: Clinics can have real-time, HIPAA-compliant text conversations with patients to answer questions, send reminders, or resolve issues, boosting patient engagement and enhancing the overall care experience.
• Mobile app and desktop dashboard: Podium offers both a mobile and desktop interface, allowing providers to manage reviews, messages, and tasks on the go—supporting modern workflows and patient communication software needs.
• Unified inbox for team collaboration: All conversations—from text messages to reviews—are stored in a single inbox so staff can collaborate efficiently, respond faster, and deliver a more coordinated patient experience.

Pros

• Clean interface and easy to use: Podium is designed for simplicity, offering an intuitive user experience with minimal training required, making it ideal for busy healthcare teams with limited technical resources.
• Quick implementation for clinics of any size: Podium’s out-of-the-box setup enables small and mid-sized clinics to start using the platform in just a few hours, reducing onboarding time and accelerating online reputation management improvement.
• Helps improve local SEO with Google integration: Podium directly integrates with Google Business Profile, helping clinics gain more 5-star reviews and rank higher in local search results for better medical reputation management.

Cons

• Not healthcare-specific: Podium isn’t designed exclusively for healthcare, which means it lacks tailored features for clinical workflows, patient privacy nuances, and EHR/PMS integrations that specialized tools like Emitrr AI offer.
• More expensive than competitors: Starting at $399/month, Podium’s pricing may be too high for practices seeking focused healthcare reputation management software without paying for broad business features they won’t use.

Reviews:

• 4.6 out of 5 stars on g2

Pricing

• Podium follows a custom pricing model, tailored to each clinic’s needs based on features, number of locations, and users. You’ll need to request a quote directly from their sales team.

Support

• Chat, knowledge base, and onboarding webinars

3. Birdeye

Birdeye is a feature-rich online reputation management solution that helps healthcare providers enhance their digital presence through review automation, survey collection, and patient communication tools. Designed to serve both single-location practices and enterprise healthcare networks, it delivers comprehensive visibility, feedback analytics, and real-time engagement, making it a powerful choice for clinics focused on improving healthcare online reputation across multiple platforms.

Features

• Review generation and auto-request workflows: Birdeye automates review requests via SMS, email, or after appointments, helping practices increase patient feedback and improve their medical reputation management across Google, Facebook, Healthgrades, and more.
• Patient experience analytics dashboard: The platform includes robust reporting tools that analyze patient sentiment, feedback trends, and survey data to help clinics enhance service quality and refine their patient care management software strategies.
• Multi-location support for enterprise practices: Designed with scalability in mind, Birdeye allows large hospital networks and multi-site groups to manage, compare, and respond to reviews across all locations from a single dashboard.
• Google and Facebook integration: Birdeye syncs directly with Google and Facebook, encouraging more positive reviews and boosting local SEO—a key element in healthcare online reputation management.

Pros

• Multi-platform review management: Birdeye tracks and manages patient reviews from over 150 sites, giving providers full visibility into their online presence and improving doctor review management capabilities.
• Robust analytics and survey tools: The platform offers advanced reporting tools, allowing healthcare teams to track KPIs, monitor sentiment, and act on trends—crucial for improving the overall patient experience platform.
• Built-in CRM for patient communication: Birdeye includes communication tools such as chat, email, and text messaging, enabling clinics to follow up with patients, resolve issues, and increase engagement post-visit.

Cons

• Steeper learning curve for new users: Because of its comprehensive feature set, Birdeye may take time for smaller clinics to fully configure and understand—especially those new to patient engagement platforms.
• Pricier for small clinics: While ideal for enterprise setups, the pricing structure may not be suitable for solo practitioners or small dental offices looking for more budget-friendly dental reputation management tools.

Reviews:

•  4.7 out of 5 stars on G2

Pricing:

• Birdeye offers flexible plans tailored for small business growth. Pricing is available on request, and a custom quote can be scheduled based on your specific needs.

Support Channels:

• Phone, email, and ticket support

4. Doctible

Doctible is a user-friendly patient engagement software designed specifically for dental, optometry, and small medical practices. It focuses on simplifying patient communication, retention, and feedback workflows. With built-in HIPAA-compliant messaging and automated review prompts, Doctible supports growing practices aiming to enhance the patient experience and build a stronger online reputation management healthcare foundation without overcomplicating setup or processes.

Features

• Automated post-visit survey triggers: After each appointment, Doctible automatically sends feedback surveys to patients via SMS or email, helping clinics collect insights quickly and boost their healthcare online reputation management.
• Recall and retention reminders: This tool proactively reminds patients of upcoming or missed appointments, improving follow-up care and reducing no-shows—essential for clinics looking to maintain a smooth patient flow software process.
• HIPAA-compliant messaging: Clinics can send personalized, secure messages to patients with full confidence in data privacy. This makes it a reliable solution for doctor review management and sensitive follow-ups.
• Website widget for Google review collection: Doctible offers a simple, embeddable widget that prompts happy patients to leave reviews directly on Google, boosting SEO and supporting dental reputation management efforts.

Pros

• Focused on small practices: Doctible’s tools are intentionally built for solo or small-group practices. Its simplicity makes it highly accessible, particularly for dental and optometry clinics with minimal IT support.
• Affordable pricing: Compared to enterprise platforms, Doctible is budget-friendly, offering meaningful patient experience tools without requiring a large financial investment—perfect for early-stage or independent practices.
• Easy to use for staff: The interface is straightforward, reducing the training curve and ensuring front-desk and admin teams can begin using it effectively almost immediately.

Cons

• Limited enterprise capabilities: Doctible is not ideal for large hospitals or multi-location healthcare networks needing advanced configurations, workflow routing, or multi-user reporting dashboards.
• Fewer customization options for surveys: While survey automation is useful, the platform offers limited flexibility in personalizing questions or flows, which may restrict deeper insights in patient care software strategies.

Reviews:

• 4.5 out of 5 stars on G2

Pricing

• Gold ($249/month): Includes essential patient engagement software features like HIPAA-compliant texting, appointment reminders, patient recall, email communication, and basic reputation management for healthcare. Ideal for small practices seeking a simple, effective engagement solution.
• Gold Plus ($399/month): Builds on the Gold plan by adding online appointment requests, digital patient forms, voice reminders, and an automated waitlist system. Perfect for growing practices looking to streamline patient operations and communication.
• Platinum (Custom pricing): Designed for larger or high-growth practices needing advanced tools. Includes a fully optimized, custom website and website chat functionality to maximize patient acquisition and improve healthcare online reputation management. Pricing is tailored based on specific needs and features.

Support

• Phone and email support with guided onboarding

5. Zocdoc

Zocdoc is best known as a leading patient booking platform, but it also offers built-in review functionality that supports healthcare reputation management by collecting patient-verified reviews. After each appointment, patients are prompted to leave feedback, helping providers establish trust and credibility through authentic ratings. Its strong online presence and mobile-first design make Zocdoc especially valuable for providers looking to enhance visibility and gain new patients.

Features

• Patient-verified reviews post-booking: Zocdoc prompts patients to review their visit only after a confirmed booking, ensuring every review is genuine and tied to a real interaction—ideal for physician review management.
• Zocdoc profile optimization tools: Providers can customize their public profiles with photos, credentials, accepted insurances, and services offered, enhancing discoverability and supporting stronger online reputation management for healthcare.
• Appointment calendar integration: Zocdoc integrates with clinic calendars, allowing patients to book directly in real time, minimizing scheduling friction and improving patient experience software flow.
• Mobile-friendly experience: Patients can search, book, and review providers entirely through mobile, supporting modern user preferences and helping boost online visibility for practices.

Pros

• High traffic volume from patients: Zocdoc receives millions of monthly visits from patients actively seeking care, increasing a provider’s exposure and helping to improve their online healthcare reputation.
• No effort needed to request reviews: Reviews are automatically requested after the appointment, eliminating the need for manual follow-ups and making review collection completely hands-off for providers.
• Builds trust with verified ratings: Patients are more likely to trust reviews on Zocdoc because they’re tied to real bookings, which enhances your medical reputation management efforts.
  

Cons

• Reviews stay within Zocdoc: Zocdoc reviews do not appear on platforms like Google or Facebook, limiting broader healthcare reputation management software visibility.
• Limited integrations with third-party tools: Zocdoc primarily functions as a self-contained ecosystem, which may not be suitable for clinics seeking seamless integration with EHR, CRM, or patient journey software tools.

Reviews:

• NA

Pricing

• Zocdoc follows a pay-per-appointment pricing model, with rates that vary based on location, specialty, and patient demand. Clinics must contact Zocdoc directly to receive a tailored pricing quote.

Support

• Phone, email, and dedicated support reps

6. Solutionreach

Solutionreach is a robust patient communication platform offering an all-in-one solution for clinics aiming to improve healthcare online reputation management, streamline communication, and retain patients through automated workflows. It’s particularly well-suited for mid-sized to large clinics that want to replace fragmented tools with one consolidated system for surveys, reminders, and follow-ups. The platform’s flexibility supports dental reputation management, optometry practices, and general medical providers.

Features

• Patient surveys and Net Promoter Scores (NPS): Solutionreach enables clinics to send post-visit surveys and NPS-based questionnaires, helping teams collect structured feedback and enhance patient experience solutions.
• Two-way HIPAA-compliant texting: Patients and staff can communicate securely through text, with full HIPAA compliance. This feature strengthens trust and simplifies engagement across the care journey.
• Automated recall and scheduling reminders: Built-in automation sends appointment reminders, recalls, and confirmations via text, email, or voice, reducing no-shows and improving patient flow software solutions.
• Feedback analytics and reporting: The platform includes data dashboards and reporting tools to help providers track sentiment, review trends, and optimize their online reputation management for healthcare strategy.

Pros

• Comprehensive engagement tool: Solutionreach combines review requests, surveys, recall automation, and secure messaging in a single interface—ideal for clinics seeking a full-service patient engagement software solution.
• Supports dental, optometry, and general practices: The platform’s design and integrations accommodate multiple specialties, making it a good fit for practices with varied clinical services.
• Integrated patient follow-up system: Automated follow-ups and post-visit messaging workflows improve continuity of care and support better patient care software results over time.

Cons

• Setup and onboarding can be lengthy: Due to the breadth of features, initial configuration and training require time and planning, especially for larger teams.
• Requires more training for staff: The platform’s capabilities can be overwhelming at first, and clinic staff may need ongoing support to fully leverage all tools for healthcare reputation management.

Reviews:

• 4.3 out of 5 stars on G2

Pricing

• Solutionreach offers modular pricing tailored to fit practices of all sizes. Clinics can choose from customizable product packages that align with their communication needs and growth goals.

Support

• Phone, email, help center, and training sessions

7. Reputation.com

Reputation.com is an enterprise-grade healthcare reputation management software designed to serve hospitals, multi-location health systems, and enterprise medical networks. With robust analytics, sentiment tracking, and competitor benchmarking, it enables large organizations to manage their online reputation management healthcare strategy at scale. Its integrations and automation tools make it a go-to solution for executives and administrators focused on centralized control and real-time feedback insights across hundreds of providers.

Features

• Multi-location feedback tracking: Manage patient reviews, feedback, and ratings across hundreds of physical locations from a single centralized dashboard—ideal for scaling patient experience software in large organizations.
• AI-based sentiment analysis: Leverages artificial intelligence to detect patterns in patient reviews and survey responses, enabling actionable insights to improve service quality and patient engagement platform strategies.
• Competitor benchmarking and SEO optimization: Provides tools to track your online performance against competitors and optimize local SEO, enhancing visibility and supporting long-term medical reputation management growth.
• Enterprise analytics dashboard: A comprehensive reporting suite with filters by location, provider, or specialty. It helps leadership teams monitor trends and make informed decisions across the entire care network.

Pros

• Ideal for hospital chains and multi-site practices: Reputation.com is purpose-built for complex healthcare organizations with diverse locations and service lines, offering top-tier online reputation management solutions.
• Deep analytics and reporting: The platform excels in granular reporting, helping marketing, operations, and compliance teams align on strategy through real-time data dashboards and alerts.
• Integrates with major CRMs and EMRs: Reputation.com connects with major CRM and EMR systems, enabling automated review requests, feedback loops, and survey triggers without added manual effort.

Cons

• Overkill for small practices: Smaller clinics may find the platform too feature-rich, especially if they don’t need complex reporting or enterprise-level patient software capabilities.
• The enterprise pricing model may be restrictive: Custom pricing for large deployments means it may not be cost-effective for single practices or startups seeking affordable patient communication software.

Reviews:

• 4.6 out of 5 stars on G2

Pricing

• Pricing is available on request. Reputation.com offers custom packages based on the number of locations, feature modules selected, and usage volume.

Support

• Dedicated account managers and 24/7 support

8. Weave

Weave is an all-in-one patient engagement platform that unifies communication, scheduling, payments, and reputation tools into a single interface. Designed primarily for small to mid-sized clinics and dental offices, it helps practices enhance the patient experience while improving operational efficiency. With VoIP phone integration, SMS reviews, and real-time appointment reminders, Weave simplifies clinic workflows while supporting healthcare reputation management efforts.

Features

• Review invites via SMS: Send automated review requests through SMS right after appointments to collect real patient feedback and boost online reputation management for dentists and clinics.
• Unified inbox and VoIP integration: Weave combines phone, text, and email messages in one platform. Its built-in VoIP phone system makes it a seamless patient communication platform for front-desk operations.
• Automated appointment reminders: Weave automatically sends reminders through text, email, or voice, helping reduce no-shows and ensuring a smoother patient flow software experience.
• Mobile app for staff: Staff can manage calls, texts, and appointment information on the go, making it easier to stay responsive and improve patient engagement software outcomes.

Pros

• Combines communication, payments, and reviews: Weave consolidates patient communication, reputation management, and billing into one system, eliminating the need for multiple vendors or platforms.
• Intuitive interface: Its user-friendly design allows for easy adoption, making it ideal for clinics without dedicated IT teams or technical staff.
• Good for smaller practices: Weave is well-suited for solo providers and small teams looking for a complete, easy-to-use solution to manage their dental patient communication and engagement.

Cons

• Feature set may be overwhelming for basic needs: Smaller practices that only need review or reminder tools may find Weave’s breadth unnecessary and underutilized.
• Higher cost compared to focused tools: At $399/month, Weave’s pricing may be steep for providers who don’t need its full suite of patient engagement tools.

Reviews:

4.6 out of 5 stars on G2

Pricing

• Weave offers customized pricing based on your clinic’s size, selected features, and usage needs. Clinics must contact the Weave team directly to receive a tailored quote for their patient communication software requirements.

Support

• Phone, email, chat, and training resources

9. Demandforce

Demandforce is a long-standing patient engagement software built primarily for dental, chiropractic, and wellness practices. It combines automated review collection, appointment reminders, and email marketing in a single dashboard, helping practices improve patient retention and enhance their online reputation management for dentists. With integrations into major dental practice management systems (PMS), Demandforce supports clinics looking to streamline communication and grow their visibility across Google and local channels.

Features

• Automated review request campaigns: Send post-visit review requests via SMS or email automatically, helping build a steady stream of feedback to boost dental reputation management and local search rankings.
• Email and text patient reminders: Reduce no-shows and improve follow-up care with customizable reminder workflows across SMS, email, and voice—ideal for maintaining strong patient engagement tools.
• Google Business integration: Demandforce syncs directly with Google Business profiles, helping practices showcase real-time patient reviews and manage listings to support healthcare reputation management.
• Marketing email templates: The platform includes pre-designed, customizable templates to launch newsletters, promotions, or educational campaigns, offering a complete patient communication platform.

Pros

• Trusted brand in dental space: Demandforce has strong brand recognition and adoption among dental and chiropractic clinics, making it a reliable choice for practices needing proven patient software.
• Integrates with dental PMS platforms: It works with leading dental practice management systems, allowing seamless automation of surveys, recalls, and reminders.
• Marketing add-ons included: Unlike many competitors, Demandforce also includes tools for running email campaigns, newsletters, and offers—enhancing patient follow-up software functionality.

Cons

• Interface feels outdated: Some users report the platform’s UI feels dated, especially compared to newer patient experience platforms like Emitrr or Weave.
• May require time to customize: Although flexible, the setup of templates and campaigns can require extra time and support, especially for clinics without marketing expertise.

Reviews:

• 3.3 out of 5 stars on G2

Pricing

• Demandforce offers customized pricing based on the clinic’s needs, size, and selected features. Practices must contact the sales team to receive a tailored quote for their patient engagement software and reputation management for dentists requirements.

Support

• Phone and email support

10. ReviewTrackers

ReviewTrackers is a leading healthcare reputation management software built to help multi-location clinics, hospitals, and franchises centralize, track, and analyze patient feedback from over 100 different review platforms. Known for its powerful aggregation engine and flexible dashboards, ReviewTrackers is best suited for enterprises seeking to improve online reputation management and healthcare strategies at scale, while reducing the manual effort of monitoring disparate channels.

Features

• Review aggregation from 100+ platforms: Automatically collects and organizes reviews from sites like Google, Facebook, Healthgrades, and more, supporting efficient doctor review management at scale.
• Custom alerts and response templates: Create custom notifications for new reviews and respond faster using pre-approved, HIPAA-compliant templates designed for consistent patient communication software workflows.
• Sentiment analysis and reporting: AI-driven insights highlight patient sentiment trends across all locations, enabling data-backed improvements to patient experience solutions.
• Multi-location review comparison tools: Compare ratings and feedback across branches or providers to identify performance gaps and strengthen your medical reputation management approach.

Pros

• Great for franchises and networks: Ideal for multi-site practices and healthcare brands that require centralized oversight of their online reputation management for healthcare.
• Flexible reporting dashboards: Customizable reports and location-based filters allow leadership to make informed, data-driven decisions with ease.
• Review moderation tools: Moderation features help control how feedback is routed internally before escalating or responding, reducing reputational risk.

Cons

• Not designed for solo practitioners: Smaller clinics or solo providers may find ReviewTrackers overly complex and costly for their basic patient feedback software needs.
• Fewer patient communication tools: Unlike platforms like Weave or Emitrr, ReviewTrackers does not offer two-way texting, reminders, or scheduling features.

Reviews:

• 4.6 out of 5 stars on G2

Pricing

• ReviewTrackers offers pricing tailored to the number of locations, usage volume, and feature requirements. Clinics must contact the sales team to receive a custom quote suited for their healthcare reputation management software needs.

Support

• Live chat, onboarding, and phone support

Why Emitrr is a Strong Choice

If you’re searching for a patient review software solution that’s built specifically for the unique needs of healthcare and dental practices, Emitrr AI consistently ranks among the best. It’s more than a tool—it’s a comprehensive system that blends healthcare reputation management software with intuitive communication and automation features.

HIPAA-Compliant Communication Workflows

Emitrr AI is fully HIPAA-compliant, meaning all patient communications—whether through SMS, email, or voice—are encrypted, secure, and privacy-protected. This safeguards sensitive health data while allowing clinics to confidently collect and respond to feedback. For any healthcare provider, HIPAA compliance is foundational, and Emitrr is built with that in mind.

Voice and SMS-Based Review Requests

Unlike many generic platforms, Emitrr offers voice and SMS-based review automation, resulting in much higher patient engagement and response rates. These channels are fast, familiar, and effective—especially for busy or mobile-first patients. This makes it a leader in reputation management for dentists and physicians alike.

Built-In Patient Engagement Platform Capabilities

Beyond reviews, Emitrr functions as a full patient engagement platform, offering appointment reminders, two-way texting, missed call follow-ups, and campaign messaging. This integration makes it an all-in-one patient communication platform that reduces dependency on multiple tools and enhances every interaction throughout the patient journey.

Seamless EHR/PMS Integration for Automated Workflows

Emitrr connects effortlessly with your existing EHR, EMR, or PMS systems. This enables review requests to be automatically triggered based on patient visits, eliminating manual work. Whether you’re managing one location or many, this feature ensures a consistent and efficient patient engagement software workflow.

High Response and Conversion Rates for Review Collection

Emitrr’s intelligent automation and personalization tools result in higher-than-average review submission rates. Practices see more reviews, faster, with better overall sentiment. This strengthens your healthcare online reputation, boosts local SEO, and helps you stand out in competitive markets.

Trusted Support and Smooth Onboarding

Emitrr is known for its world-class support. From initial setup to ongoing optimization, their onboarding specialists and success team ensure every user feels confident using the platform. This is especially helpful for teams new to patient experience tools or digital communication platforms.

Frequently Asked Questions

Conclusion

Patient review software has become indispensable for any practice serious about growth, trust, and performance. In 2025, tools like Emitrr AI will provide the capabilities required to thrive in a feedback-driven healthcare landscape. Whether you’re looking to build trust, drive SEO, or improve workflows, choosing the right patient experience software can reshape your reputation strategy.

From dentist review management to doctor review management, this software is reshaping how healthcare engages patients. Prioritize HIPAA compliance, automation, and integration when choosing your tool.

Want to improve your healthcare online reputation and grow your practice with confidence?
Emitrr AI is the intelligent, HIPAA-compliant solution built just for you.

Contact our team or schedule a personalized demo today to get started with the best in healthcare reputation management software.