Author Archives: Shruti Subramanian

Introduction Imagine this: you call customer service, and instead of endless waiting or being transferred repeatedly, you’re greeted with clear updates about your position in the queue and an option to request a callback. Sounds ideal, doesn’t it? This smooth … Read More

Introduction For every business, offering excellent customer service is everything and more crucial than ever!! Around 52% of the customers tend to go to your competition after just one negative experience with your business. So, one of the most effective ways … Read More

Introduction  Unified communication in healthcare took its first steps with the widespread adoption of EMRs and EHRs dating back to the 1960s. This step revolutionized the storage and safety of patient medical records by abandoning the then-used paper medical records. … Read More

Introduction  Have you ever heard the word telephony and wondered if it is just a misspelled word? A typo for telephone, perhaps? Telephony system is actually a word that defines the technology that allows the electronic transmission of voice, video, … Read More

Introduction Managing a home service business requires a constantly active communication channel. Whether it be with your staff or your customers. Scheduling is a primary task for all home service businesses. This can be achieved through a home service texting … Read More

Introduction  A shared SMS inbox is a critical feature for businesses. It allows any available team member to respond to customer queries and increase response time among many things. Businesses may not be able to use existing inboxes on an … Read More

Introduction to dental office text messaging With the majority US population using text messaging for both personal and professional purposes, it is quite clear that this form of communication is effective, not just in terms of costs, but also time … Read More

Admittedly, there are more financial barriers to dental care than other kinds of healthcare, and, consequently, an estimated 37 million Americans don’t have dental insurance and have no idea about Dental treatment consent. But as technology improves over time, so do … Read More

Introduction  As another year draws to a close, businesses around the world take a moment to appreciate their clients, colleagues, and teams who made the year meaningful. Sending a warm business New Year message is more than a seasonal gesture; … Read More

Today, we manage all major communications from our computers, calls, chats, video conferences, emails, etc. However, receiving texts on a computer is one important communication channel that is not as easily integrated with a computer and as a result, as … Read More