Author Archives: Shruti Subramanian

Introduction  Picture this – it’s Monday morning, the clinic’s buzzing, the phone won’t stop ringing, and patients keep asking about their appointments. Meanwhile, your team’s trying to handle calls, send reminders, and reply to follow-ups all at once. Phew, sounds … Read More

Introduction Picture this: you’re about to send an update to your customers. So now do you blast it out to everyone all at once? Or you’d rather start a chat where people can actually talk back? Friends, this is where … Read More

Introduction You know those days when your schedule just goes completely off track? One client cancels, another grabs the wrong slot, and suddenly your whole day’s upside down. That’s when a tool like SimplyBook.me can really save you. It takes … Read More

Introduction If you’ve spent any time working in healthcare, you’ve probably come across Spruce Health. It’s that go-to platform a lot of clinics use to handle pretty much everything: calling patients, texting updates, and even doing telehealth visits, all from … Read More

Introduction to VoIP for Optometrists Running an optometry practice means juggling endless calls. Patients just want quick answers, staff want things to run smoother, and doctors are hoping for fewer headaches along the way. Traditional landlines just can’t keep up! … Read More

Introduction Running a pediatric clinic is fulfilling, but it gets overwhelming fast. The phone is always buzzing with parent questions, missed appointments throw the day off, and staff end up buried in forms. Lately, many clinics have started exploring AI … Read More

Introduction Pediatrics has never been about precision, patience, and a gargantuan sense of responsibility. Unlike adult medicine, where the patient can simply recite the symptoms, pediatrics is working with kids who cannot always put into words the way they feel. … Read More

Introduction Nursing has always been the pulse of healthcare. While physicians may map out care, nurses are the ones at the bedside caring for patients, making life-and-death judgments on the fly, and carrying families’ emotional burdens. Nurses’ burdens have grown … Read More

Introduction Every phone call to an optometry practice by a patient is not asking for an appointment. They are asking for reassurance. They want to be assured that their eye problems are being taken seriously, that their time is important, … Read More

Introduction Artificial Intelligence (AI) is gradually taking over the centre of healthcare, primary care clinics. These are the most frequently visited points in the medical system, where a wide range of patient needs are managed with usually limited resources. AI … Read More