Author Archives: Shruti Subramanian

Introduction  A great customer journey is a factor of not only the customer’s experience at your restaurant but also their experience before and after dining with your establishment.  The pre-dining experience allows customers to avail offers, ensure their reservations are … Read More

Introduction  The first step of the patient journey, as soon as they enter a healthcare organization, is the check-in process. Their experience during the check-in process usually ends up setting the tone for the rest of the visit. This is … Read More

Introduction With everyone being busy and occupied in one’s life, it is only natural that a few important things slip from the crack and down into oblivion. As dramatic as that might sound, it holds true as most people forget … Read More

Introduction  An auto repair shop, like the services it offers, should run like a well-oiled machine to provide the best services to its customers. A tool that would help such a business in this quest is an automotive scheduling software … Read More

Introduction Patient scheduling software puts the onus in the hands of patients and empowers them to schedule appointments through various available methods. Patients can easily choose the type of appointment, whether it be an annual visit, a regular checkup for … Read More

Introduction  As a healthcare practice, it is your duty to safeguard all patient information. Due to privacy and security concerns, a lot of healthcare providers are investing in secure texting apps. If you are new to this and wish to … Read More

Introduction   Mass Text Messaging has become a great medium for businesses to communicate and engage with their customers. Since people check their phones for messages more than any other app, it is evident that the best way to reach out … Read More

Introduction  Landline texting or text-to-landline app enables landline numbers to engage in sending and receiving text messages.  Did you know that currently, almost 70% of consumers have signed up to receive SMS notifications from businesses? This means that businesses must … Read More

Introduction  A popular research theory on productivity called the  “2-minute rule” states that if a task takes less than 2 minutes, people are more likely to do it immediately. How is this relevant in the context of a dental practice?  … Read More

Introduction  All the businesses in today’s day and age have bowed down to the prowess of SMS marketing. They know that SMS is the king when it comes to high open and delivery rates, beating all other means of communication … Read More