Top 15 Mass Texting Apps For Small Businesses

Introduction 

Many businesses seek to realize the dream of reaching out to their audience cost-effectively and efficiently. In an era where text messaging has taken center stage with its accessibility, flexibility, and affordability, it is only natural for businesses to leverage the power of texting to connect and engage with their customers. However, you cannot send mass text messages through your phone efficiently. You need a mass texting app for the same, a service that allows you to send out mass text messages to thousands of people in just a few clicks. 

Are you looking for a mass text messaging app to improve response times, open rates, and SMS opt-ins? Well, you’ve landed at the right place! This blog will familiarize you with the top 15 mass texting services and help you compare those on the basis of features, price, support channels, reviews, and more.

Keep reading to learn more! 

What Is A Mass Texting App? 

A mass text messaging software is a means for you to send out text messages to a large number of people simultaneously in just a few clicks. This communication strategy involves sending one single text message to an individual or a group of people at the same time. A mass texting system allows you to send mass text messages for promoting products, educational purposes, political campaigning, event notifications, internal communication between organizations, customer support, emergencies, and more.

A mass texting platform encompasses capabilities that help make communication feasible and easy. This not only enhances customer engagement rates but also promotes businesses and organizations. The versatility of mass text services for business helps business owners understand the campaign metrics in a more supreme nature.  

What is mass text messaging? 

Mass text messaging is a texting practice that allows you to send a text to multiple contacts without a group message. With mass texting, you can send a text message to a lot of people at once, thereby saving time and effort. 

Why Do You Need A Mass Text Messaging App? 

Wondering what benefits you can enjoy with a mass text messaging service? Check these out: 

Send targeted messages to different groups 

With the help of a mass text messaging software, you can send targeted text messages to large groups of people in just a few clicks. Such an app allows you to segment your audience and send personalized messages, allowing you to drive the desired engagement and also encourage action. A mass text messaging service helps you run effective marketing campaigns as you can reach out to a large audience in a short time. 

Reduce manual effort 

If you had to send a text message to 1000 recipients, what would you prefer: 

• Spend an entire day sending 1000 messages one by one to each recipient 
• Send 1000 messages in one single click 

You’d prefer the latter, right? A mass texting app will save you hours worth of time that you’d otherwise spend sending messages to recipients individually. You just need to upload your contacts, draft a message, and hit send. 

Personalize messages at scale 

A mass text messaging system allows you to add a personal touch to thousands of messages at once by adding a range of variables like ‘First name’, ‘Last name’, etc. You can create personalized messages by utilizing all available tags and variables offered by the mass text messaging app. This will help you engage with your customers in a unique and actionable manner.  

Seamlessly manage responses 

A mass texting app helps you manage your responses seamlessly through automation, CRM integrations, and analytics. While automation will help you streamline your mass texting campaigns, integrations will help personalize your communication strategies. Also, you can analyze responses through detailed reports to measure the effectiveness of your mass texting campaigns.  

Ensure timely delivery of messages 

When you sign up for a mass text messaging platform, you make sure that your messages reach your target audience in a timely manner. It helps you send mass text messages instantly, whether it’s an emergency SMS alert, a promotional offer, or an appointment reminder. A mass texting app helps you connect with your customers almost instantly and build lasting relationships with them. 

Simplify large-scale communications

When you send text messages to multiple people simultaneously with the help of a mass SMS service, the responses you receive will be in the form of separate message threads. Every response will open a new conversation with the recipient. In other words, a mass SMS platform saves you the hassle of sending one message at a time, especially when there are hundreds or thousands of recipients in the queue. It helps you reach out to large audiences easily. 

Streamline engagement efforts

Since text messages have high open rates and response rates, it is only reasonable to utilize the power of messaging to send out bulk SMS campaigns through a mass texting app. With features like SMS automation, text message scheduling, personalization, and more; you can send targeted messages to your audiences, thereby improving customer engagement and satisfaction rates. 

Who Needs A Mass Texting App?  

If you’re a business owner dealing with large-scale communication on a daily basis, then a mass SMS system is a perfect investment for you. Here are some examples of organizations that can use a mass texting app: 

1. Schools: A mass SMS software for schools can help administrators send text messages to thousands of students and parents at once. If you need to send out regular notifications and updates, then you need a mass SMS app. 
2. Churches: Share important announcements, send notifications to your congregation, and send holiday greetings with just a few clicks using a mass texting service for churches. Keep your members engaged as you share the word of God with a mass texting app. 
3. Small businesses: If you’re just entering into customer communication and engagement and want to bring efficiency into your communication strategies, a mass texting service for small businesses is exactly what you need.
4. Real estate companies: Close deals faster, send important updates regarding open houses, and communicate on the go with your potential buyers with the help of a real estate mass text messaging platform. 
5. Recruitment firms: If you’re into recruiting and have to engage with candidates on a regular and large-scale basis, you require a mass text recruiting software to streamline all your communications. 
6. Universities: Just like schools, mass SMS service for universities is a perfect tool for you to reach out to a large student base at your university and communicate important information in a timely and efficient manner. 
7. Nonprofit organizations: A mass text message app for nonprofit organizations can help them reach out to many contacts at once regarding fundraising updates, donation appeals, upcoming events, and more. 
8. Medical offices: Many medical offices use HIPAA-compliant mass text messaging apps to stay on top of their communications with regard to sending emergency updates, important notifications about closures, and more. 
9. Political organizations: A mass text message service for political organizations can help parties spread their message, engage their voters, and run their political campaigns without having to spend a lot of money and time. 
10. Gyms/fitness centers: If you’re a gym owner and need to send out communications related to new membership offers, seasonal greetings, and important updates; then you must have a mass texting app to help streamline your communications. 
11. Salons: Salon owners use mass texting software to share special discounts, promotional offers, important notifications, and more to ensure effective communication and engagement with their clients. 
12. Restaurants: If you’re a restaurant owner and want to get a lot of traction and create a buzz, then a mass texting service will serve you right. With the help of a restaurant texting service, you can send promotional offers, greetings, and other important messages at scale to your clients. 

Features To Look For In A Mass Texting Software

Mass texting software offers multiple features for businesses and organizations to enhance their communication with the masses. It allows you to send one single text message to multiple people. Here are some key factors you should look for while selecting a mass messaging system- 

AI Capabilities 

The very first feature that you need to look for in your mass texting app is AI. Make sure the app is powered by AI, to help you boost operational efficiency and offer the best customer experience. Right from creating the ideal message for your marketing campaigns to tracking detailed metrics; the sky is the limit when you have AI as a key functionality in your chosen software.

Consumer segmentation

Consumer Segmentation enables you to categorize target audiences based on demographics, behavior, and past interactions. This division allows for more targeted and prompt messages which helps in improving engagement rates by sending targeted messages. 

Personalization

Customization makes text messages more engaging and suitable. This feature allows you to personalize specific details such as name, purchase history chronology, and more. Personalization increases the recipient’s experience and open, response rates more effectively.

Metrics reporting

You can check the performance of your text messaging campaigns by analyzing key metrics such as open rates, click-through rates, response rates, and more which helps you understand the effectiveness of your campaign. By analyzing these key metrics you can further enhance and optimize your campaign for optimum results.

Two-way texting

Two-way texting allows recipients to interact with you through replies which initiates conversations. For instance, If you are running a political text message campaign you can get answers to surveys, polls, and forms by sending links and questions and the recipient can reply with a yes or no response. This will benefit your campaign by making an understanding of how receivers are engaging with your messages. This not only enhances customer engagement and satisfaction but also enables you to collect direct feedback and quickly resolve any queries or issues.

SMS Automation

Automated texting is a valuable feature that allows you to schedule and automate messages based on time, dates, or customer actions. Automation saves time by handling repetitive tasks and ensures that your messages are sent out consistently and at the right times, maintaining timely communication with your audience.

SMS templates

SMS templates are pre-designed message formats for various types of communications, such as promotions, reminders, and notifications. Using templates ensures consistency in your messaging and saves time in the message creation process, allowing you to focus on other important aspects of your campaign.

SMS scheduling

The SMS scheduling feature allows you to set specific times and dates for your messages to be sent out. This ensures that your messages reach recipients at the optimal time, increasing the likelihood of them being seen and acted upon. Make sure that your mass texting app encompasses such a feature to help you save time and effort. 

Integration

The bulk texting app should integrate with your CRM, which would allow you to save conversations and schedule text messages. Integration with your existing tools will streamline clinical and administrative workflows as you can easily access all information on a single dashboard, without having to juggle multiple tabs. 

TCPA Compliance

Your chosen mass messaging service must also offer prompts around TCPA compliance. This means getting the explicit written consent of your customers before sending them marketing communications and giving them the option to opt out of receiving text messages. Having such compliance will save you from hefty penalties and will maintain strong relationships with your customers. 

Secure texting 

Secure text messaging is an important capability to look for especially if you’re a medical office or anyone dealing with PHI. If you are a healthcare business and want to enable sharing PHI over text messages, then you need a business texting software that is HIPAA compliant and offers such a capability.

Drip campaigns 

Triggered by keywords and other specific cues, these series of messages allow targeted engagement. With a mass texting app, you can create engaging drip campaigns. All you need to do is enter the contact list you want to target, create your messages, set up follow-ups for specific dates, and associate those with specific keywords. And then, hit send!

MMS Messaging

MMS or multimedia messaging encompasses the act of sending images, videos, etc., to make a conversation more engaging. MMS texting is also a feature provided by SMS marketing platforms. If the user wishes to send media-rich text message marketing solutions to their customers, then MMS texting fits best.

Keywords 

Keywords help to segment customer lists according to their behaviours and preferences. This would allow you to send more personalized text messages. Hence, the keyword feature is also something that an SMS marketing platform should have. 

15 Best Mass Texting Services For Business 

Check out the 15 best mass texting apps for small businesses:

1. Emitrr  
2. EzTexting 
3. SlickText 
4. SimpleTexting 
5. Text-em-all  
6. Podium  
7. Textedly  
8. MessageDesk  
9. Textline   
10. Text Request 
11. TextMagic  
12. Attentive  
13. Messente  
14. Sakari  
15. Omnisend  

Emitrr | The Best Mass Text Messaging Service 

What is Emitrr?

Emitrr is the best mass text messaging app that offers a wide range of texting features to help you boost your customer engagement efforts. This texting service is easy to set up and there’s no learning curve involved. With a mass texting app like Emitrr, you can send personalized communications at scale, and ensure end-to-end engagement with your customers. 

With Emitrr, you can connect with your audience at ease and manage all conversations on a single dashboard. Emitrr is an ideal mass text messaging service for businesses across all types and sizes. Its affordable pricing, unwavering support, and a plethora of features are all you need to simplify communications for your business. 

Emitrr Features 

• Mass/bulk texting: Send out SMS to large groups of people at once and receive responses in individual message threads. 
• Text message scheduling: Schedule recurring SMS for providing appointment or booking updates, for promotion and SMS marketing purposes, etc.  
• 2-way texting: Start a conversation by allowing customers to send replies to your messages. 
• MMS messaging: Send multimedia messages that include images, videos, etc. 
• Group texting: Send messages in groups and get replies on the same text thread.
• Personalized text messaging: Send a series of personalized messages to your contact list.
• Integrations: Connect with third-party apps and streamline your workflow as you bring all tasks onto one single dashboard. No need to switch contexts anymore. 
• Contact management: Segment contacts based on data like area code, city, date subscribed, custom fields, and more. 
• Unified inbox: Manage and access conversations happening on different platforms, Web, Facebook, phone, etc., in one single place.
• Reporting and analytics: Track detailed metrics such as customer service volume, response time, resolution time, etc, and strategize your upcoming marketing campaigns. 
• SMS surveys: Send survey forms, review links, etc. to gather customer feedback. 
• SMS templates: Utilize pre-existing SMS templates, create new ones, or customize them to send customer service SMS.
• Autoresponders: Offer quick responses to frequently asked questions
• Landline texting: Text-enable your existing landline number and use it to send SMS.
• Reputation management: Build your online reputation across different review platforms with intuitive tools like survey automation, feedback tracking, link sharing, and more. 
• Opt-outs: Give options to your customers to opt out of your messages. 
• Web chat to text: Continue website conversations in your inbox.   
• VoIP: Enjoy a range of calling features like IVR, edit extensions, call recordings, voicemail transcription, call transfers, disposition, and more. 

Emitrr Pros 

• The customer support is second to none
• Emitrr offers a variety of texting and calling features 
• The platform is intuitive and easy to use 
• The pricing plans are quite flexible and affordable 
• Send mass text messages is an absolute breeze 
• It is easy to send personalized text messages at scale 
• The platform integrates with 1000+ third-party tools 

Emitrr Cons

• More features are underway and will be live soon! 

Emitrr Pricing 

Emitrr offers flexible pricing plans, tailored to your business use case. Please contact support to get a personalized quote. 

Emitrr Support Channels 

Emitrr extends support across a variety of channels including phone, chat, email, FAQs, knowledge base, and more. If you need real-time support, you can always get in touch with a live representative for the same. 

Emitrr Integrations 

• Athenahealth
• Zapier
• Salesforce
• MailChimp
• Denticon
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews 

Emitrr is amazing, it helps with our multiple companies and is so user-friendly. Anytime we have a problem and reach out the team is super responsive.

The features are very useful to us, and although we have plenty of options to communicate with our center members. Customer Support is absolutely wonderful.

Source: Software Advice

EzTexting

What is EzTexting?

EZ texting is a mass texting service built for small businesses. This bulk SMS software offers capabilities around sending targeted text messages to thousands of customers at once to help improve efficiency and enaggement. EZ Texting has an intuitive user interface that allows easy customer onboarding; however, users often complain about their expensive pricing plans. EZ texting is ideal for you if you’re not looking for many integration options and are just starting out with bulk text messaging. 

EzTexting Features 

• Generative AI: Generate two-way personalized messages to run targeted campaigns. 
• Two-way texting: Send one-on-one text messages to your customers in real-time. Interact with customers who respond to your bulk message in separate message threads. 
• Custom keywords: Create unlimited SMS keywords for different types of campaigns. 
• Bulk texting: Create targeted contact lists and send out SMS for marketing purposes. 
• Contact management: Send targeted messages to customers by segmenting them into groups and lists.
• Analytics and reporting: Check detailed metrics, such as click rate, delivery rate, etc., and see how your bulk SMS campaigns are performing.

EzTexting Pros 

• The bulk messaging service is easy to use 
• It is easy to switch between different pricing plans 
• It is good for businesses that don’t have a lot of contacts 
• Uploading contact lists is a breeze 

EzTexting Cons

• There are issues with message delivery 
• The software comes with frequent technical glitches 
• The pricing plans are misleading and confusing 
• The customer support is inconsistent 

EzTexting Pricing 

EZ Texting offers four pricing plans: 

• Launch: $20/month for up to 500 contacts
• Boost: $60/ month for 500-2,000 contacts
• Scale: $100/month for 2,000-50,000 contacts
• Enterprise: $3000 a month for 50,000+ contacts

EzTexting Support Channels 

EZ Texting extends support in the form of chat, email, phone, FAQs and knowledge base. There is no live support available. 

EzTexting Integrations 

• CustomerX
• QuickDesk
• HubSpot
• Salesforce
• Vortext
• Zapier
• Squarespace
• Mailchimp

EzTexting Reviews 

The ease of use for training less technical people on how to buy keywords is excellent. The API is great to work with as well.

Very poor interaction several times over a period of years, including via other businesses I have worked with.

Source: Software Advice

SlickText

What is SlickText? 

SlickText is a popular mass messaging software that offers a range of capabilities to help simplify communications and streamline workflows. It caters to a range of businesses, including small business owners and enterprises, offering solutions that help them reach out to a large audience base, while also ensuring compliance with texting guidelines. SlickText offers a free version and plans that support up to 50,000 SMS a month.  

Features of SlickText

• Mass text messaging: Send mass text messages to multiple recipients at once. Personalize messages at scale. 
• Keywords: Allow people to join your SMS list by sending a keyword set by you.
• SMS Surveys: Engage with your contacts by sending them SMS surveys. Choose from a range of templates available. 
• Contact segmentation: Segment contacts based on data like area code, city, date subscribed, custom fields, and more.
• Detailed analytics: Gain detailed insights into your text marketing efforts right from click rates and opt-in stats to response data and abandoned cart revenue.
• MMS messaging: Attach images to your messages to boost your engagement rate with your customers. 

SlickText Pros 

• You can explore a range of engagement features via SMS
• The SMS automation capability is quite handy 
• The dashboard is intuitive and easy to use 
• You can easily manage your contact list 

SlickText Cons

• Your messages don’t roll over to the next month 
• The integration options are very limited 
• You cannot track detailed metrics related to your SMS campaigns 
• The pricing plans are quite extensive 

SlickText Pricing 

The pricing plans start from $29 per month for 500 messages and go up to $1250 for 50000 messages. For any business requiring any more messages per month, they can contact support for a customized quote. 

SlickText Support Channels 

Slicktext extends support via phone, chat, email, FAQs, and help desk.  

SlickText Integrations 

• Salesforce
• Zapier
• Mailchimp
• HubSpot
• Slack
• Shopify
• GetResponse
• ActiveCampaign

SlickText Reviews 

I like how reliable it is compared to other softwares I have used. The delivered rate is better and when carriers block numbers, the customer support is there to help.

I dislike the fact that I lose my rollover text messages if I don’t use them over a period of time.

Source: Software Advice

SimpleTexting

What is SimpleTexting?

SimpleTexting is a mass messaging app that offers communication solutions like bulk text messaging, group texting, two-way texting and more. This group messaging software allows you to send and receive text messages using your 10-digit phone number, a local number, a toll-free number and even a 6-digit shortcode number. SimpleTexting is ideal for businesses across different industries.  

SimpleTexting Features 

• Two-way texting: Engage in one-on-one conversations with users directly from the SimpleTexting platform.
• MMS messaging: Send multimedia messages that include images, videos, etc to your contacts in just a few clicks. 
• Bulk messaging: Send out messages to thousands of contacts at once. 
• Scheduled messages: Schedule text messages for your customers for a later time and date.
• Text-to-Join keywords: Set up custom keywords that users can text to a number to subscribe to messages.
• Integrations: Connect SimpleTextingwith third-party apps and streamline your workflows.

SimpleTexting Pros 

• SimpleTexting offers a diverse range of features 
• There are ample integration options for you to choose from
• Your message credits roll over to the next month 
• The platform is quite easy to use 

SimpleTexting Cons

• The billing process is quite complex and difficult to understand
• The platform is expensive for businesses who are just starting out
• There are frequent glitches in the group messaging app 

SimpleTexting Pricing 

SimpleTexting starts with $39 per month for 500 credits, with an additional one-time carrier fee of $4. If you require more features, additional costs are involved. 

SimpleTexting Support Channels

SimpleTexting offers support through email, phone, chat, knowledge base, and FAQs. 

SimpleTexting Integrations 

• Follow up boss
• Zapier
• MailChimp
• Salesforce
• SimpleTix
• Podio
• Instagram
• WordPress
• Slack
• Hubspot

SimpleTexting Reviews 

Simple Texting is very easy to use and is great for helping us keep in touch and communicate effectively with our clients.

Overuse charges… just needed to know to upgrade my account before getting charged automatically.

Source: Software Advice

Text-Em-All

What is Text-Em-All? 

Text-em-all is a popular mass text messaging software that allows businesses to communicate and engage with their customers. This platform offers a bundh of bulk messaging solutions that are easy to use. However, the platform lacks in offering the best integration capabilities and also might be expensive for businesses that are just starting out with bulk messaging. 

Text-em-all Features 

• SMS and voice broadcast: Send both voice and SMS broadcasts simultaneously.
• Flexible inbox: Share your inbox with your team and make it easy for them to collaborate on message threads.
• SMS Personalization: Add personalized properties in your text messages at scale. 
• Text signatures: Create a text message signature and enable it automatically to any text message.
• SMS templates: Add previously created text messages to your text broadcast or create new templates for future use.
• MMS messaging: Send multimedia files to your customers using the MMS texting option.
• SMS Surveys: Collect feedback and gain insight from your customers through SMS surveys.

Text-em-all Pros 

• Text-em-all offers good customer service 
• Using the texting features by Text-em-all are a breeze 
• The platform is intuitive and easy to use 

Text-em-all Cons

• There are glitches in the app version of Text-em-all
• Text-em-all is expensive for smaller businesses
• There can be frequent delays in message delivery

Text-em-all Pricing 

Text-em-all offers a free version which encompasses very basic features. The paid plan starts from $19 per month with an additional 5 cents per recipient. 

Text-em-all Support Channels 

Text-em-all extends support through phone, chat, email, and FAQs. 

Text-em-all Integrations 

• Zapier
• Salesforce
• HubSpot 
• Pipedrive
• Shopify
• Facebook

Text-em-all Reviews 

The Text-Em-All system is so easy to use anywhere at any time! I can do quick announcements to employees of upcoming mandatory meetings, weather delays/closures, etc. We love it!

I wish CEA had one that you could receive notifications of replies to your text broadcasts and quickly send a reply of your own back. It would make the conversation ability of the software much easier.

Podium 

What is Podium? 

Podium is a popular mass SMS platform that caters to small businesses. This mass texting service for businesses offers a range of customer communication and engagement tools to help them build customer relationships. With the help of communication channels like email and SMS, this mass texting platform also helps businesses collect reviews and build online reputations. The versatility of Podoum makes it ideal for businesses across different industries. 

Podium Features 

• SMS marketing: Use SMS to communicate with your customers or to send out SMS marketing messages. 
• Reviews and reputation management: Send review requests via SMS and so that businesses can collect reviews from platforms like Google and Facebook. 
• Unified Inbox: Manage all conversations from a unified inbox.
• Integrations: Integrate with third-party apps to simplify and automate your business workflow.
• SMS Marketing: Utilize SMS to run targeted SMS marketing campaigns and follow up with customers with drip campaigns.
• SMS Surveys: Send out SMS surveys by sending survey forms or links and gather customer feedback effectively. 

Podium Pros 

• It offers good SMS automation capabilities  
• It offers a range of texting features for your business
• It is quite easy to manage customer interactions

Podium Cons

• The interface is not very user-friendly 
• The product is quite expensive 
• The customer service is inconsistent 

Podium Pricing 

Podium offers 3 pricing plans: 

• Core: $399 per month 
• Pro: $599 per month 
• Signature: Need to contact support 

Podium Support Channels

Podium extends support in the form of Chat, Phone, Knowledge Base, and Email/Help Desk. 

Podium Reviews 

Overall i think Podium is a great app to use. Its very user friendly as well as reliable and has alot of useful features for small and big businesses.

They will ignore you, say they’ve cancelled services with the same template email over and over again, and yet your credit card will still be charged each month.

Source: Software Advice

Textedly

What is Textedly?

Textedly is another popular mass text messaging platform that offers communication solutions for streamlining customer communication and boosting overall engagement. This medical group app offers SMS capabilities for all types of businesses and also integrates with a host of internal tools for streamlined workflows. With Textedly, you can send anywhere from 10 to 100,000 text messages. 

Textedly Features 

• Text message scheduling: Schedule text messages for a later date to keep your calendar full. 
• Mass texting: Send text messages to thousands of contacts at once and save hours worth of daily time.   
• Text message marketing: Send mass marketing messages to customers and follow up with drip campaigns. 
• Reviews and reputation management: Easily collect customer feedback and manage your online reputation. 

Textedly Pros 

• It is easy to important contact lists 
• Textedly is easy to set up and use 
• Sending mass text messages is quite easy 

Textedly Cons

• The product is expensive for small businesses 
• The message credits don’t roll over to the next month 
• The customer support is inconsistent 

Textedly Pricing 

Textedly offers 3 pricing plans: 

• Basic: $29 per month for 600 messages 
• Bronze: $38 per month for 1200 messages 
• Plus: $69 per month for 2400 messages

Textedly Support Channels 

Textedly extends support through Email, Live rep, Phone, Chat, Knowledge base, and FAQs. 

Textedly Integrations 

• Zoho
• HubSpot
• Constant Contact
• Zapier
• Zendesk
• Salesforce
• MailChimp

Textedly Reviews 

It was easy to use and feature rich as well as reliable. Customer service was responsive and very helpful.

No mobile apps nor video tutorials and not event one integration. Compared to others the large, monthly cost did not get you nearly what the competitors would give you.

Source: Software Advice

MessageDesk 

What is MessageDesk? 

MessageDesk is a popular mass text messaging service for businesses that caters to healthcare providers, schools, churches, nonprofits, and more. It offers mass texting capabilities and supporting functionalities to help you reach out to a large audience base in a personalized manner. MessageDesk offers integrations through Zapier to help streamline workflows and also offers capabilities to automate routine tasks.

MessageDesk Features 

• Automated texting: Automate customer outreach for effective communication, and send customized SMS notifications and confirmations.   
• Text enable existing number: Get your existing business number text enabled to enjoy both calling and texting.  
• Third-party integration: Integrate MessageDesk with your existing CRM for easy data access. Never switch context again.
• Shared SMS inbox: Unify all team communications in one single inbox, making collaboration easier and more efficient. 
• Broadcast texting: Send broadcast text messages to your customers and personalize each message with interesting properties. 

MessageDesk Pros 

• The mass texting software is easy to use 
• A shared SMS inbox helps in effective team collaboration 
• It is easy to import contact lists on the dashboard 

MessageDesk Cons

• MessageDesk encompasses very limited features 
• The platform can be expensive for small businesses 
• There is a lack of customization options 

MessageDesk Pricing 

MessageDesk offers 3 pricing plans: 

• Operator – $29 per month for one user 
• Team – $79 per month for 5 users 
• Custom – Need to contact support 

MessageDesk Support Channels 

MessageDesk offers support in the form of FAQs, help desk and through email, phone, and chat. 

MessageDesk Integrations 

• Quick Books Online 
• Zapier 
• RingCentral 
• Ooma 
• Slack 

MessageDesk Reviews 

We are a small company with a small budget. I feel like this software and our needs are the perfect pairing.

I think the initial autoresponder was attached to my first message and that looked a little confusing but it wasn’t a big deal.

Source: Software Advice

Textline

What is Textline?

Textline is a mass messaging app that offers texting functionalities for effective customer engagement, automation, and team collaboration. This bulk text messaging platform offers intuitive communication solutions for small and medium businesses, allowing them to personalize interactions scale, and save hours worth of daily time. 

Textline Features 

• Group text messaging: Send messages in groups and get replies on the same text thread.
• SMS templates: Reduce time spent manually typing messages with SMS templates.
• ‍Mass texting: Send thousands of personalized text messages in a few clicks. 
• Automated texting: Set up automated messages based on pre-set keywords.
• Text message scheduling: Schedule a single text message or mass group text messages to go out at a future time and date.
• Two-way texting: Engage in two-way conversations with customers.
• Text message surveys: Create personalized SMS surveys and get actionable insights. 

Textline Pros 

• This bulk texting platform is very easy to use 
• The customer support is responsive 
• The team collaboration features are great 

Textline Cons

• The product can be expensive for small businesses 
• There is hidden fee involved with Textline 
• There can be frequent delays in message delivery 

Textline Pricing 

Textline offers four pricing plans:

• Limited: $20 per month / per agent
• Standard: $30 per month / per agent
• Pro: $50 per month / per agent
• Enterprise: Custom pricing 

Textline Support Channels 

Textline extends support via Email, Knowledge base, and Chat.  

Textline Integrations 

• Salesforce
• Freshdesk
• Talkdesk
• Aircall
• HubSpot
• Pipedrive

Textline Reviews 

I love Textline from both the perspective of a customer who appreciated the actual companies customer service and user of their app in giving my own customers better service.

It doesn’t feel native to iOS and some screens did not render well.

Source: Software Advice

Text Request 

What is Text Request?

Text Request is a mass text app that encompasses SMS API. This mass texting platform offers a range of texting capabilities for you to seamlessly send out SMS campaigns to your customers and also check detailed insights. Text Request can be used by all kinds of businesses across industries, to streamline their marketing, engagement, and lead generation efforts. 

Text Request Features 

• Webchat to text: Start conversations right from your website with a live chat widget for texting and collect contact info to follow up once the user leaves the site.
• Landline texting: Get your existing landline number text enabled and enjoy both calling and mass texting from the same number. 
• API and Integrations: Use out-of-the-box integrations offered by Text Request or create your own with their API and webhooks.
• SMS Reviews: Send mass SMS review requests to generate reviews for your services. 
• Signatures: Create custom SMS signatures for each user so your contacts always know who they’re talking to.
• SMS templates: Use available SMS templates instead of crafting messages from scratch. 

Text Request Pros 

• The platform is affordable and can be used by small businesses
• The customer support is responsive 
• Text Request is quite easy to use 

Text Request Cons

• There can delays with message delivery 
• The platform has a few glitches 
• The mobile version is not efficient 

Text Request Pricing 

Text Request offers 4 pricing plans: 

• Basic: $59 per month 
• Starter: $139 per month 
• Corporate: $279 per month 
• Enterprise: $549 per month 

Text Request Support Channels 

Text Request extends support via Chat, Phone, Email/Help Desk, FAQs/Forum, 24/7 (Live rep), and Knowledge Base.  

Text Request Integrations 

• Help Scout
• FranConnect
• Clio
• Angi
• HubSpot
• Square
• Twilio

Text Request Reviews 

Ease of use and great customer service! from customer communications to reservations it helps us in all aspects of our communications.

The only thing I feel might be missing, is that it is hard to tell who the text is directed to. Sometimes you have to go way back into the previous texts to figure out who it belongs to.

TextMagic 

What is TextMagic?

Textmagic is a popular mass text messaging system, and is used widely by businesses for large scale communication and team collaboration. This is one of the oldest texting software in the market that offers plenty of unique texting features for you to run SMS marketing campaigns, send mass notifications, and manage your team.  

TextMagic Features 

• Two-way texting: Engage in two-way conversations with customers.
• Toll-free texting: Deliver SMS, alerts, reminders, etc., and have conversations with your customers in the U.S. and Canada with a toll-free number.
• Import contact lists: Import contact lists into the dashboard and categorize those in groups to optimize your communication strategy.
• Automate incoming messages: Create workflows to process incoming SMS for adding subscribers to lists or for automatic replies, etc.
• Opt-out management: Allow your subscribers to opt out of messages by sending a STOP message. 

TextMagic Pros 

• The platform allows you to send messages longer than the standard character limit 
• TextMagic is quite easy to set up and use, there is no learning curve involved
• You get plenty of options to customize your messages as per your preferences 

TextMagic Cons

• Text message lacks a lot of texting and calling features 
• This mass texting platform is expensive as compared to its competitors 
• TextMagic’s customer support is not responsive  
• The integration options are limited 

TextMagic Pricing 

Textmagic offers three pricing options:

• Essential: $24.5/ 500 texts/ month
• Professional: $80/ 2,000 texts/ month
• Connect: $100/ 10,000 texts/ month

TextMagic Support Channels 

TextMagic extends support through chat, phone, email, and forums. 

TextMagic Integrations

TextMagic only offers integration through Zapier. 

TextMagic Reviews 

The software is user friendly and it’s a great way to keep in touch with clients. It’s effective and easy to access.

Main downside was the inability to set up recurring surveys – would have been even easier if we could have scheduled the survey to run for multiple days.

Attentive 

What is Attentive? 

Attentive is an AI-powered mass texting software that helps you manage your communications across different channels. This group texting service offers smart tools for you to acquire more customers, build a dynamic audience base, integrate your data, and personalize your communications. This platform serves retail and e-commerce, travel and hospitality, food and beverage, and entertainment industries. 

Attentive Features 

• AI-assisted live agent: Engage with your customers in real-time with an AI assisted live agent, ensure seamless interaction. 
• Two-way texting: Engage in two-way conversations with your customers and answer queries in real time. 
• Mass text messaging: Send text blasts to thousands of contacts at once in just a few clicks. 
• Personalized texting: Send personalized text messages at scale, and choose from a range of properties. 
• Contact segmentation: Segment your contact lists based on demographics, use case and more. 

Attentive Pros 

• The platform is very easy to use and intuitive 
• The customer support is great 
• Sending out mass campaigns is seamless 

Attentive Cons

• The reporting functionality is clunky 
• The integration options are limited 
• The contact segmentation tool is very basic 

Attentive Pricing 

Contact support to request a quote. 

Attentive Support Channels 

Attentive offers support through email, forums, FAQs and phone. 

Attentive Reviews 

The support team was amazing in helping get me set up and we immediately saw an enormous improvement in our SMS program.

The reporting system is a bit clunky, and requires some manual effort. Would love to see a dashboard within UI, or being able to report out on all messages (regardless of type) together. 

Source: Software Advice

Messente 

What is Messente?

Messente is an emerging mass texting platform that offers SMS marketing capabilities to small businesses. This group texting app for business caters primarily to FinTech, Insurance, CyberSecurity, Logistics, and Banking industries. It offers SMS capabilities that help create marketing campaigns that convert. 

Messente Features 

• Text message scheduling: Schedule recurring SMS for providing appointment or booking updates, for promotion and SMS marketing purposes, etc.   
• SMS templates: Utilize pre-existing SMS templates, create new ones, or customize them to send customer service SMS. 
• Reporting and analytics: Check detailed metrics, such as click rate, delivery rate, etc., and see how your bulk SMS campaigns are performing. 
• Integrations: Connect with third-party apps and streamline your workflow as you bring all tasks onto one single dashboard. No need to switch context anymore.  
• Mass texting: Send text messages to thousands of contacts simultaneously with just a few clicks.   

Messente Pros 

• The API integration is a great add-on 
• The platform is easy to navigate and integrate with third-party apps
• The support team is quite responsive 
• The platform is quite affordable 

Messente Cons

• The platform runs a bit slow 
• There are issues with message delivery 
• Some features are difficult to use 

Messente Pricing 

Messente’s pricing plans start from $0.01 per message, and you need to get a custom quote if you need to send out more than 100,000 messages per month. 

Messente Support Channels 

Messente offers support through email, chat, and knowledge base. 

Messente Integrations 

Messente offers integrations via Zapier and also integrates with Salesforce. 

Messente Reviews 

The team is responsive and they actually help you get your questions answered and the system is easy to use. 

One aspect I liked least about Messente is that the platform occasionally runs a bit slow. While it’s generally reliable, there are times when it could be more responsive, which can be slightly frustrating.

Source: SoftwareAdvice 

Sakari 

What is Sakari? 

Sakari is a mass texting service that is designed to improve engagement with customers through various channels, including text, multimedia, voice, and WhatsApp messages. ItThis bulk messaging service helps businesses create, synchronize, and optimize their campaigns through its drag-and-drop builder, seamless integration, and advanced AI capabilities. Automated text service helps businesses handle their customer base effectively.

Features of Sakari 

• Two-way texting: Engage in two-way conversations with customers. 
• Automated texting: Set up SMS automation to send auto replies to customers when they ask a query.  
• Mass texting: Send text messages to thousands of contacts simultaneously with just a few clicks.  
• Reporting/analytics: Check the performance of your mass texting campaigns by monitoring detailed metrics.  
• SMS Templates: Save yourself the hassle of creating mass messages from scratch, use pre-saved templates instead.  
• SMS personalization: Personalize messages at scale by adding interesting properties.  

Sakari Pros 

• The software is easy to use and navigate 
• The platform is cost-effective 
• The customer support team is responsive 

Sakari Cons

• The integration options are limited 
• The templates could be more user-friendly 
• Issues like contact duplication persist 

Sakari Pricing 

Sakari offers a standard plan priced at $25 per month that encompasses 823 segments. If you require more phone numbers or features like call forwarding, you need to pay an additional price. 

Sakari Support Channels 

Sakari offers support through email, chat, and knowledge base. 

Sakari Integrations 

• Hubspot 
• ActiveCampaign
• Pipedrive 
• Aircall 
• Slack 
• Intercom  

Sakari Reviews 

Super easy to implement and get started. The entire process took less than 5 minutes. When I had a question about linking to our Zendesk, my answer was resolved quite quickly as well!

Tracking could be a bit more robust when it comes to shortcodes and 800 numbers with integrations.

Omnisend 

What is Omnisend? 

Omnisend is a popular group text messaging service that caters only to E-commerce companies. This platform offers a range of features to help e-commerce businesses engage and interact with a large audience base in a more efficient manner. Not only does it offer capabilities to help you reach out to your audiences across various channels, but also helps you automate your workflows like a pro. 

Omnisend Features 

• Mass texting: Send text messages to thousands of contacts simultaneously with just a few clicks.    
• Automation: Automate customer outreach for effective communication, and send customized SMS notifications and confirmations.  
• Contact segmentation: Segment contacts based on data like area code, city, date subscribed, custom fields, and more. 
• Third-party integrations: Connect with third-party apps and streamline your workflow as you bring all tasks onto one single dashboard.  
• SMS marketing: Create targeted contact lists and send out SMS for marketing purposes.  

Omnisend Pros 

• The automation features are great 
• The platform is quite easy to navigate 
• It is easy to import contact lists 
• The customer support is responsive 

Omnisend Cons

• The reporting functionality is very basic 
• The email content builder is glitchy 
• The SMS features could be more advanced

Omnisend Pricing 

Omnisend offers two pricing plans: 

• Standard: $16 per month for 500 contacts 
• Pro: $59 per month for 2500 contacts 

If you wish to send messages to more than 2500 contacts, you can get a custom quote. 

Omnisend Support Channels 

Omnisend extends support through live chat, email, and knowledge base. 

Omnisend Integrations 

• WIX
• Shopify
• Shoplaza
• Woo commerce 
• Ecwid 
• WordPress 

Omnisend Reviews 

The only minor drawback is that the platform can feel a bit limited when dealing with advanced multi-channel marketing across SMS and push notifications. While it covers email marketing exceptionally well, some more complex features or integrations with other channels could benefit from further enhancement.

Ease of configuring and customizing emails, powerful automation, and excellent support anytime I’ve needed to reach out with a question or clarification.

Source: Software Advice 

Why Is Emitrr The Best Mass Texting Service? 

Out of all the aforementioned mass text apps this year, it is clear that Emitrr ticks all the boxes, becoming the best mass texting service. Not only does this platform offer the best of features to run your marketing campaigns smoothly, but is also easy on the pocket. Here are some key reasons why Emitrr stands out: 

1. Send  a mass text message in just 3 clicks: With Emitrr, it is super easy to send out mass text messages to your customers. Just import your contact list, compose your message, hit the send button, and you’re good to go! If you’re short on time and do not want to compose a message from scratch, you can choose from a range of templates that best suit your preferences.   
2. Get access to real-time support: Customer support is one area that Emitrr does not compromise. Emitr’s customer support is highly responsive and never leaves it customers hanging. Since sending out mass messages is a time sensitive tasks, the support team ensures that all queries and concerns are being addressed in real-time.  
3. Enjoy a super cool Chrome extension: Emitrr offers a great Chrome extension that helps you automate your customer communication and experience without ever leaving your browser window. Imagine the efficiency!  
4. Send mass text messages without burning your pocket: Emitrr is one of the most affordable mass texting software out there. The pricing plans are flexible and there are no hidden charges or detup fees involved. The solutions offered are tailored to your specific use case. 
5. Enjoy a diverse range of features: Emitrr offers a plethora of features for you to explore, including VoIP, business texting, reviews and reputation management, online appointment scheduling, mass texting, and more; to help you simplify your communication experiences.  
6. Get a tailored solution for your texting needs: Emitrr is not a ‘one size fits all’ solution, it is tailored to individual business needs. Only after considering your use case and business goals, you will be given a customized solution.  
7. Choose from 1000+ integration options: Emitrr seamlessly integrates with all your third-party tools so that you don’t need to juggle between tabs or switch contexts. You can easily manage all your tasks from one single dashboard. 
8. Automate routine communications and save time: With Emitrr, you can automate your entire communication and engagement strategy by creating custom workflows for your mass texting campaigns. Imagine all the time you’ll save with such automation! 

Frequently Asked Questions

Conclusion 

Mass texting apps provide the majority of features to enhance businesses and organizations. These mass text apps like Emitrr help businesses benefit through better communication and engagement rates with their users, thus scaling businesses at their own will. Mass texting apps like Emitrr help them in multi-channel ways to reach their target goal.