Introduction
In today’s era, you need a robust texting platform to boost customer engagement and satisfaction, especially if you’re running a restaurant business. To rise above the competition, you need to promote your business in the most effective way possible, to be able to generate more revenue, build lasting relationships with your customers, and boost your online reputation. To be able to achieve all these goals, you need a restaurant text messaging system that can help you grow by implementing SMS marketing to its fullest potential.
Restaurants around the world are aware of the impact of SMS marketing and are making the most of it to garner attention, close leads, and build engagement. If you’re running your restaurant the old-fashioned way, it’s time you make an upgrade. You need a restaurant texting service that can fulfill all your business needs pertaining to customer communication and engagement.
Are you looking for a restaurant texting service that fits your requirements? We have curated a list of the top 7 restaurant SMS marketing software for you to choose from. Keep reading to analyze which of this software best aligns with your texting needs.
Top 7 Restaurant Text Messaging Systems
- Emitrr
- EZ texting
- TextyPro
- TextSpot
- Textline
- Slicktext
- ClickSend
Emitrr
Emitrr is one of the best texting platforms out there in the market. Emitrr offers top-notch text message marketing for restaurants. This makes Emitrr stand out from the rest. Also, the Emitrr platform has received a five-star rating for its highly efficient customer service. Emitrr focuses on building the company’s brand reputation by providing SMS for restaurants as a service.
Emitrr Features
- Two-way texting for better customer communication
- Group texting capability for better staff communication
- Text alerts for better information handling
- Use restaurant SMS templates to save time composing messages
- Send mass texts
- Send MMS for more interactive conversations
- Integrate Emitrr with your local software
- Send an automated text message every time a call is missed
- Schedule messaging to promote your events and upcoming offers
- Automate sending links for feedback and reviews
- Manage all communications using a single interface
Emitrr Pros
- Highly efficient customer service
- user-friendly layout
- Nuanced texting capabilities
- No training fees or hidden prices
Emitrr Cons
- More features are coming soon
Emitrr Support Channels
- Phone
- Live rep
- Chat support
- FAQs
- Knowledge base
Emitrr Pricing
Starts at $30 per month (You pay for what you use!)
EZ Texting
EZ Texting is a standard business texting platform in the US that provides its services in Canada as well. EZ Texting is a cloud platform offering restaurant texting systems to small and large businesses. They focus on customer service and work for customer satisfaction.
EZ Texting Features
- Two-way text messaging to answer queries and book appointments
- Text-enable landline number to converse with customers
- Use templates to send group texts between restaurant staff
- mass texts for sending SMS marketing campaigns and advertising offers
- Schedule text messages for booking tables or reservations
- Integrate with CRMs to streamline workflows
- Set up drip campaigns and track metrics
- Get 10DLC support
- Set up autoresponders for easy texting experience
- Texting service for coordinating pickup and deliveries
EZ Texting Pros
- Easy to use
- Good for sending marketing campaigns
EZ Texting Cons
- Expensive product
- Issues with integrations
EZ Texting Support Channels
- Knowledge Base
- FAQs/Forum
- Email/Help Desk
- Chat
EZ Texting Pricing
The starting price is $20 per month (based on the number of contacts)
Texty Pro
Texty Pro is a company that specializes in text message services for restaurants. Texty Pro focuses on providing the best customer service to its users by offering features such as VoIP, two-way texting, and texting from landlines.
Texty Pro Features
- Send text messages to restaurant customers using a landline
- Two-way messaging for better communication
- VoIP feature to take reservations through call
- Send text reminders to customers for reservations
- Private note feature via texting to share important information among staff
- SMS marketing to promote offers and promo codes
- Request feedback through SMS
Texty Pro Pros
- User-friendly interface
Texty Pro Cons
- Rigid pricing plans
Texty Pro Support Channels
- FAQs
Texty Pro Pricing
Starts at $25 per month (pricing based on the no. of text messages and VoIP connections)
TextSpot
TextSpot promises you escalated engagement with restaurant customers through its restaurant text messaging system. TextSpot works on customer engagement and review generation for a better restaurant texting service.
TextSpot Features
- Two-way texting for better communication
- Bulk texting for promotional aid
- Schedule messaging for efficient reservations
- MMS messaging for better engagement
- Recurring text option
- Import your contacts with TextSpot
- Web forms for gathering reviews and feedback
- Send easy links as SMS to customers for feedback
TextSpot Pros
- Easy navigation
TextSpot Cons
- The app doesn’t run smoothly on mobile
- Minimal features
TextSpot Support Channels
- Knowledge base
- FAQs
TextSpot Pricing
The annual pricing is $150 only. (This Pricing only offers limited text messages, the pricing goes high with higher messaging plans.)
Textline
Textline is a good business texting service that offers SMS marketing for restaurants. Textline offers effective functionalities such as autoresponders, customer engagement, and team collaboration via group texting.
Textline Features
- Two-way text messaging for better customer conversation
- Set up autoresponders to reply quickly to customers
- Integrate with CRMs to streamline the workflow of restaurant staff
- Text-enable landline number to converse with customers
- Mass texting to promote offers
- Group texting for sharing important information among the restaurant staff
- Schedule text messages to remind customers about their respective reservations
- Set up drip campaigns and track metrics
Textline Pros
- Seamless workflows
- Easy to setup
Textline Cons
- Limited automation
- Limited integration options
Textline Support Channels
- Email/Help Desk
- Knowledge Base
- Chat
Textline Pricing
Starts at $59 per month
SllickText
SlickText is a business texting platform offering SMS marketing for restaurants. SlickText has the capabilities for better customer communication and engagement. SlickText works best for small to large restaurant businesses.
SllickText Features
- Text-enable landline number to converse with customers easily
- Two-way text messaging to engage better with regular customers
- Set up autoresponders to reply quickly to the customers
- Mass texting to promote offers
- Group texting for sharing important information among the restaurant staff
- Set up drip campaigns and track metrics
- Integrate with CRMs to streamline workflows
- Schedule text messages to remind customers of their respective reservations
SllickText Pros
- Easy to use
- Good customer support
SllickText Cons
- Expensive product
- Binding contract
SllickText Support Channels
- FAQs
- Phone
- Knowledge base
- Chat
SllickText Pricing
$29 (Based on the number of texts)
ClickSend
ClickSend is a decent texting platform that caters to restaurant texting services. ClickSend allows you to cater to restaurant businesses by offering quick customer support and good messaging options.
ClickSend Features
- Two-way text messaging for better communication
- Set up autoresponders to reply to customers quickly
- mass texting feature to promote offers and coupons
- Integrate your contact list with CRMs to streamline workflows
- Schedule text messages to remind customers of their reservations
- Assign conversations to team members/staff
ClickSend Pros
- Ample integration options
- Ease of use
ClickSend Cons
- Expensive product if you’re targeting a large group
- Limited texting capabilities
ClickSend Support Channels
- 24/7 (Live rep)
- Chat
- Knowledge Base
- Help Desk
ClickSend Pricing
$0.0928 per message
Why Do You Need A Restaurant Texting Service?
Better engagement with customers
A restaurant text messaging system is a great way to build customer engagement. From sending personalized birthday wishes, and special event invites to easy delivery updates, you can do it all with a restaurant texting service. Not only, does SMS for restaurants help the business revenue but also, builds loyalty bonds with the customer. So, your customers remain loyal customers of your restaurant business.
Advertise offers
Increasing the scalability of your business is easily possible with restaurant texting services. You can advertise offers and coupon codes on a larger scale with a restaurant SMS marketing system. You can lure more customers by giving out offers and reminders about special offers around festivities. This way the customers would be kept informed about your restaurant business without going door to door.
Send personalized campaigns
Add the touch of personalization with text message marketing for restaurants. You can add personal notes in the SMS campaigns by using SMS for restaurants. This way customers would feel more connected with the business. They would get in touch with the restaurant without much hassle.
Improve sales
By doing SMS text message marketing, you can easily increase your revenue and sales. Texts via SMS have an open rate of 95%. So by just investing in restaurant texting services, you can garner maximum customers.
Build reputation
Different restaurant SMS marketing software offers feedback links and survey links as features. They let customers give a detailed review of their experience. Through the restaurant SMS marketing system, you can easily get reviews and build your reputation. You can take suggestions from survey forms filled out by customers. This way your business gives total customer satisfaction.
Features To Look For In Texting Services For Restaurants?
The market nowadays is completely saturated with texting platforms. These texting platforms claim to serve multiple departments including text message marketing for restaurants. But how do you know what you want in restaurant texting service software? What features should you be paying for?
Don’t worry, we got you covered. Take a look at the features list below to understand your business needs:
Two way texting
The most basic need for any texting platform for restaurants would be two-way texting. This feature would simply allow you to have personalized conversations with your customers, sending them special invites and just making their restaurant experience better.
Bulk texting
Bulk/mass texting is highly advantageous when restaurants want to promote their offers or coupons. The mass texting feature also lets you do SMS marketing campaigns without much hassle.
Group texting
The group texting feature is specifically for the smooth working of the restaurant staff. Through group texts, the staff can keep themselves updated with future reservations and special events. The group texting feature ensures smooth workflow in the restaurant.
Contact management
Manage your contact lists and keep all the live conversations with potential customers in one place. Contact management is an essential part of the restaurant texting system. It helps the staff with taking better care of customers.
Drip campaigns
SMS service for restaurants should offer drip campaigns. Restaurant texting service with a drip campaign feature helps build customer loyalty. The customers are kept informed about the latest menu and enticing offers. Such campaigns are a huge help to engagement.
Automated texts
Automated texts in restaurant text messaging systems help respond quickly to customers. Automated texts are needed for better customer satisfaction. They increase the efficiency of the hospital staff.
Reminders
Look for a restaurant texting service that allows you to send automated reminders and confirmations to your customers via text message. Reminders ensure that you have minimal no-shows at your restaurant.
24/7 customer service
Customer support and satisfaction are the biggest goals for any restaurant SMS marketing software. Complete customer support helps in building a better brand reputation for the business. 24/7 customer support is needed to solve the queries of customers
Campaigns support
Campaign support is an important feature to look for when searching for any restaurant texting service. Campaigns help you build a bigger reach and attract more customers. Special events or charities, hosted, also need campaign promotion for maximum outreach.
Integration support
Integration support is needed to maintain and import your contact list without losing any numbers. Smooth integration without data inconsistency lessens the burden of business staff and ensures a smooth workflow
Use Cases Of Texting Services For Restaurants
Send reservation updates
The staff can inform different customers about their reservations and times. They can also ask if the customers want any special arrangements. A clear communication channel is built between the restaurant and the customers
Share coupon codes
Sharing coupon codes via SMS helps in increasing the sales of the restaurant. Through SMS texting service customers are always informed about the latest deals and offers.
Send event reminders
Inform your event list members through simple text messaging about the event through the event reminder option.
Send links for feedback
Send feedback links to customers along with personalized messages to get their reviews on the food without much hassle.
Send surveys
Send survey forms to specific customer lists to understand what they like about the menu, and ambiance or what changes they want to see in the food items
Promote new offers
Use SMS text message marketing to promote the latest offers and share exciting news about the restaurants with the customers
Share special invites
Share invites for special events easily with your contact list with just a click.
Send birthday wishes
Send personalized birthday wishes to your customers, send them images to build more customer engagement
Communicate with staff members
Form groups and send group texts to share important information with the staff members. Through group texting, build a stronger staff team with no miscommunication
Why Is Emitrr The Best Texting Software For Your Restaurants?
Nuanced messaging features
Emitrr really stands out as the best text messaging platform for restaurants. Emitrr offers numerous features with the best support team. Emitrr has features like two-way texting, group texting, automated message responders, VoIP, and many more. These features make it a great restaurant SMS marketing software. All the features of Emitrr are smooth and intuitive, thus providing 360-degree efficiency.
User-friendly software
The biggest advantage of Emitrr software is its smooth workflow and easy-to-use layout. The interface of emitrr is user-friendly so that the staff members spend less time dealing with functionalities and focus more on providing the best customer experience.
Highly flexing pricing options
The pricing structure of Emitrr is very affordable. There are no annual binding contracts or hidden charges. The customers are provided with all the running features and their data is kept consistent and secure with Emitrr. The support team of Emitrr is 24/7 available for the users and they never charge anything extra. Emitrr builds and holds the trust they make with the customers.
Excellent customer service
Emitrr has a five-star rated customer support team across highly reputed platforms like Capterra, G2, and Software advice. This has only become possible because Emitrr’s support staff recently worked round the clock to solve the tiniest customer query. Emitrr provides the maximum support channels in the market such as Phone, Live rep, Chat support, Email, FAQs, and Knowledge base. So with Emitrr, customers are left with no worries.
Restaurant Texting Service FAQs
In the latest FCC meeting in 2023, the organization adopted new rules to protect customers from “illegal text messages and calls”
The rules discussed were:
One-to-one consent would be required for auto-dialed telemarketing calls and texts
“Do not call” list protections would now be applied to text messages
If notified by the Enforcement Bureau of illegal texts for a particular number, all texts would be terminated, and blocked of that number
These were the crucial points that were laid down as a mandate for texting services.
After comparing the best text message marketing for restaurants and going into detail with their features, pros, and cons, It’s safe to say that Emitrr emerges as the best restaurant texting service platform. It offers the maximum features at a very affordable price. Not only that it’s an easy-to-use software that offers five-star rated customer support for restaurant texting services.
Conclusion
After having such a long discussion, we have a clear winner. Emitrr stands out as the best text messaging software for restaurants. It offers not only the best intuitive features but also maximum customer support. So, if you want to establish the best brand reputation along with the most efficient features, sign up with Emitrr today and request a demo!
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