Introduction
A business text messaging app is a medium for businesses to streamline their operations and improve customer experience. It is an app that allows you to seamlessly engage and communicate with your customers, send messages at scale, reduce 3-4 hours of daily time, and improve team collaboration.
Whether you’re a healthcare practitioner, a school, a church, a lawn care business owner, an HVAC business owner, a real estate business owner, a cleaning service, or a recruitment agency; you need a business text messaging app! Whether you handle customer support, sales, operations, marketing, or the front desk; you need a business texting app!
If you are on the path to scaling your business and are looking for a business texting service, then sit tight and get ready to explore the top 10 business texting apps for 2024. Compare the apps on the basis of features, pricing, ratings, and support; and make an informed choice!
10 Best Business Text Messaging Apps
- Emitrr
- EZTexting
- SlickText
- SimpleTexting
- Textedly
- TextMagic
- Podium
- HeyMarket
- Weave
- Birdeye
Emitrr
Emitrr is a great business text messaging app that allows you to streamline your communication strategies with its advanced texting capabilities. With Emitrr, you can send business messages from one place to different channels, bring in all conversations from different channels to one platform, and even manage your conversations with your customers in one inbox. Not only will you be able to put an end to missed calls but will also improve customer engagement, retention and satisfaction rates.
Features of Emitrr
- HIPAA-compliant texting to ensure secure sharing of PHI
- Two-way text messaging for better communication and engagement
- Templates to save time composing messages
- Ability to send group texts, mass texts, and autoresponders
- Set up text message marketing campaigns and track metrics
- Schedule text messages and set up drip campaigns
- Send text messages securely to ensure privacy
- Integrate with 100+ EMRs such as Athena, EagleSoft, Dentrix, and more
- Text enable landline number and also get 10DLC support
- Assign conversations to team members and even leave notes
EZ Texting
EZ Texting is a popular texting service for businesses in the USA and Canada, that offers texting capabilities such as two-way texting, mass texting, autoresponders, etc. This business text messaging app is ideal for small to medium-sized businesses and local franchises.
Features of EZ Texting
- Two-way text messaging to answer queries and book appointments
- Text-enable landline number to converse with customers
- Use templates to send group texts and mass texts
- Schedule text messages for a later date
- Integrate with CRMs to streamline workflows
- Set up drip campaigns and track metrics
- Get 10DLC support
- Set up autoresponders
SlickText
SlickText is a business texting platform that offers SMS marketing capabilities targeted toward better customer communication and engagement. SlickText works best for small to large businesses and marketing agencies.
Features of SlickText
- Text-enable landline number to converse with customers
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Use templates to send group texts and mass texts
- Set up drip campaigns and track metrics
- Get 10DLC support
- Integrate with CRMs to streamline workflows
- Schedule text messages for a later date
SimpleTexting
SimpleTexting is a popular business text messaging app that is known for its SMS and MMS marketing capabilities such as group texts, mass texts, autoresponders, etc. This business texting software is good for medium-sized businesses and marketing agencies.
Features of SimpleTexting
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Integrate with CRMs to streamline workflows
- Text-enable landline number to converse with customers
- Set up drip campaigns and track metrics
- Get 10DLC support
- Use templates to send mass texts
- Schedule text messages for a later date
- Assign conversations to team members
Textedly
Textedly is another popular business text messaging app for businesses that offers text message marketing functionalities. It is ideal for professional services and non-profits.
Features of Textedly
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Set up drip campaigns and track metrics
- Use templates to send group texts and mass texts
- Schedule text messages for a later date
- Assign conversations to team members
TextMagic
TextMagic is a texting platform for businesses that offers AI-powered automated responses and pre-built analytics. This business texting app is ideal for small businesses.
Features of TextMagic
- Two-way text messaging to answer queries and book appointments
- Assign conversations to team members
- Use templates to send group texts and mass texts
- Schedule text messages for later dates
- Send text messages over a secure platform
- Use templates to send and mass texts
- Set up autoresponders and track metrics
Podium
Podium is a popular business text messaging app that offers text automation capabilities. This business texting platform is ideal for local businesses.
Features of Podium
- Integrate with CRMs to streamline workflows
- Schedule text messages for a later date
- Assign conversations to team members
- Text-enable landline number to converse with customers
- Set up drip campaigns and track metrics
- Get 10DLC support
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Use templates to send mass texts
HeyMarket
HeyMarket is a business texting app for business that have 100+ employees and integrates with leading enterprise applications. It offers a host of business texting features to ensure seamless communication and engagement.
Features of HeyMarket
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Integrate with CRMs to streamline workflows
- Text-enable landline number to converse with customers
- Use templates to send mass texts
- Schedule text messages for a later date
- Assign conversations to team members
- Set up drip campaigns and track metrics
- Get 10DLC support
Weave
Weave is a customer communication and engagement platform that caters to small businesses and offers business texting capabilities.
Features of Weave
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Integrate with CRMs to streamline workflows
- Text-enable landline number to converse with customers
- Use templates to send mass texts and group texts
- Schedule text messages for a later date
- Set up drip campaigns and track metrics
- Get 10DLC support
Birdeye
Birdeye is primarily a review generation software that also offers business texting capabilities. This customer texting solution offers features such as assigning conversations to team members, autoresponders, and scheduling text messages.
Features of Birdeye
- Two-way text messaging to answer queries and book appointments
- Get 10DLC support
- Set up autoresponders
- Integrate with CRMs to streamline workflows
- Text-enable landline number to converse with customers
- Schedule text messages for a later date
- Set up drip campaigns and track metrics
- Use templates to send mass texts
Why Do You Need A Business Messaging App?
A business text messaging app is a great investment to make as it helps achieve goals in a much more efficient manner, helps all departments bring operational efficiency, and has amazing use cases for all industries.
What all goals does a business texting software help you achieve?
- Reduce phone calls: When you give your customers the option to communicate via text, they will not feel the need to call you for every minor thing. This could reduce the high call volume at your business by 40%.
- Better than emails: An average person has about 500 unread emails in their inbox. With so many emails going unread, grabbing your customer’s attention with your emails is rather difficult. Text messages, on the other hand, have an open rate of 98%, and most text messages are read within 3 minutes of being received.
- Improve response rates: The average response rate of SMSs is around 45%, which is way higher than emails (6%). If you have a texting software to communicate with your customers, you will experience a surge in responses.
- Improve customer satisfaction: A text message has the capability to send instant responses even after business hours. This availability from your side will help improve customer satisfaction.
Features To Look For In A Business Texting Software
- Two-way business texting
- Responding to business messages through different channels
- Assigning conversations to team members
- Text enabling landline number for business SMS
- Pre-saved SMS templates
- Scheduling business text messages
- Secure texting and HIPAA compliance
- Integrations with multiple software
- Sending group texts and mass texts
- Emergency Alerts for business SMS
- Tracking SMS metrics
- Drip campaigns
- 10DLC support for business messaging
- SMS Autoresponders
- Customer support for business text messaging
- TCPA Compliance
- Clear consent management for sending business messages
Why is Emitrr the Best Text Messaging App for Businesses?
Emitrr is the best text messaging service for business in the list that offers all the features, irrespective of your business type and size. The software is affordable and is quite flexible. You only pay for what you use! The customer support team is quite hands-on, always there to address and resolve any issues you might face.
This business SMS service is quite easy to setup and implement, and there is no learning curve involved. You can make use of all its features to ensure seamless communication and engagement with your customers, without having to worry about any bugs or glitches. Right from engaging in two-way communication with your customers to designing marketing campaigns; everything can be done within a few clicks.
Whether it is text enabling your landline number or offering end to end 10DLC support, Emitrr will stay by your side. Not only it is a great tool for interaction between you and your customers, but is also ideal for internal communication.
To learn more about Emitrr’s offerings, schedule a demo and get a solution that best fits your needs. To get insights into what our customers have to say about us, checkout our reviews here: https://www.capterra.com/p/215815/Emitrr/reviews/
FAQs for Business Text Messaging Apps
A business can use text messaging in various ways. Since text messaging is a great way to engage customers, you can use text messaging platform to send reminders, confirmation, promotional offers, alerts, payment reminders, and more.
Automated text messsaging for Businesses can be achieved with the help of business texting software like Emitrr. With the help of automated text messaging software you will be able to schedule text campaigns before hand and personalize them to each customer.
A business texting platform is one which facilitates automated mass texting to your customer base. Businesses can reach out to their customers through text messages which are more effective for active customer engagement. A business SMS service allows to import contacts, schedule messages, assign conversations to team members and much more.
You can send hundreds of messages at once with the help of a business text message software like Emitrr. Even though you have sent all the messages at once, the responses to those messages will be in separate message threads.
Conclusion
With 95% of Americans using texting as the preferred mode of communication, it is imperative that businesses adapt to the rising dependency on text messaging and utilize it in their operations. If you’re that business looking forward to adapting to the changing dynamic of communicating with customers, sign up with Emitrr and enjoy unwavering support, zero downtime, and revenue growth.
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