Top 15 Dental Texting Services to Grow Your Practice 

Introduction 

For dental practices, staying in touch with patients is crucial to prevent missed appointments, which cause yearly productivity losses of $20,000 to $70,000. According to Peer J. Computer Science, over 40% of dental patients miss their appointments. But not anymore!! In the advancing digital world, there are dental texting services that can help dental professionals stay connected with their patients to prevent missed appointments and overbookings.  

If you’re also a growing dental practice and are looking forward to solving issues like missed calls, high call volume, no-shows, and more; then you need a dental office messaging system. In this article, we’ll familiarise you with the benefits of investing in a dental office messaging system and how you can boost patient engagement with the same. We’ll also provide you with a comprehensive analysis of the top software for dental office text messaging to help you make an informed decision. Let’s get into it! 

What Is A Dental Texting Service? 

A dental text messaging service is a way for dental practices to communicate with their patients via text messages. If you’re a dental practitioner, having a dental office text messaging service can work wonders for you. Right from sending appointment reminders to sharing post-care instructions; a dental texting service can help you connect seamlessly with patients. Text messaging for dental offices is the solution to bottlenecks like no-shows, high call volume, staff burnout, overbooking or double-booking of appointments, and more. 

What is text messaging for dental offices? 

Dental offices use text messaging to communicate with their staff and patients in a more efficient manner. This practice of patient communiation and engagement goes beyond emails and phone calls due to the high open and response rates of text messaging. 

Dental office text messaging reduces missed appointments, fastracks the process of communication, improves response times, and allows you to send targeted messages to your patients. However, while using text messaging for your dental office, HIPAA compliance is something that you simply cannot miss out on. That is when a dental texting service comes into the picture. 

Why Do You Need A Dental Text Messaging Service? 

Wondering why you should invest in a dental text messaging service? Here’s why dental office text messaging software is worth your attention: 

Reduce no-shows 

If you’re dealing with a lot of no-shows at your practice, there’s a high chance that your patients are forgetting about their appointment slots. To reduce those no-show appointments and to keep your schedules full, you need a dental texting service. With the help of such software, you can easily send SMS appointment reminders to your patients. You can even set the cadence of those reminders. For example, you can send one reminder a week before the appointment, another reminder two days before the appointment, and a final reminder on the day of the appointment. Doing so will make sure that your patients are aware of their appointment slots and will make it on time. This will reduce no-shows by 90%! 

Reduce phone calls and manual work  

A dental texting service can help reduce manual work and phone calls significantly by automating appointment reminders, sharing general announcements, handling last-minute cancellations, requesting reviews from patients via SMS, answering generic questions, following up with the patients, and engaging via text. When you switch to text messaging for your dental practice, you end up reducing phone calls by 50%, as most calls are related to general inquiries, appointment booking and follow-ups. With text messaging for dental office, you will be able to engage with your patients in a prompt and personalized manner. 

Improve patient experience 

A dental text messaging service will help you communicate with patients easily, whether it is for sending appointment reminders, sharing care instructions, answering queries, or requesting feedback. When you implement text messaging for your dental office, you will see a huge impact on your appointment attendance rates, number of reviews, appointment no-shows and cancellations, and adherence to treatment plans; thereby boosting patient experience.  

Reduce response times 

With the help of a dental office text messaging service, you can automate responses and follow-ups with your patients. Also, you can engage in one-on-one conversations with your patients and communicate on the go. You don’t need to stay at a physical location to communicate with your patients. You can converse remotely and hence reduce response times. 

Streamline workflows   

If you want to make your practice more operationally efficient, then a dental texting service can help you achieve the same. With the help of such an app, you can automate a variety of tasks, especially routine communications, which will save you 3-4 hours of daily time. Moreover, you can schedule text messages for a later date or time. Also, can automate various tasks such as sending patient forms and review generation. 

Ensure HIPAA compliance 

HIPAA violation is a very expensive error to make and can land you penalties worth thousands of dollars. If you want to make sure that you don’t violate the HIPAA guidelines, you need to invest in a trusted, HIPAA-compliant texting app for your dental practice. With such an app, you will be able to communicate with patients in a secure and compliant manner and ensure that no unauthorized parties can access sensitive PHI. 

Send targeted messages at scale 

Text message marketing is a great way for you to engage with your patients. With the help of a dental texting service, you can send group texts and mass text messages and can personalize each message at scale. You can choose from a range of properties while composing your message and send personalized messages to multiple recipients at once. Imagine the time and effort you’ll save!  

Key Features To Look For In A Dental Texting Service 

Schedule-based texting 

Schedule-based texting allows you to communicate seamlessly with the patients on your schedule in case of an emergency. This happens when you have your calendar integrated into the dental messaging service. All you need to do is click on your schedule, filter based on the preferred data range, and select the patients, compose your text message and hit send. This will save you the hassle of picking up the phone and calling every one.  

AI Capabilities 

The most important feature to look for in a dental patient messaging app is AI. Ensure the app is powered by AI, as it enhances patient care, improves clinical outcomes, and increases operational efficiency. From streamlining reporting and documentation to automating compliance monitoring, and from developing policies to safeguard PHI to automating routine tasks, the possibilities are endless with AI integrated into your chosen software.

Dental appointment text reminders

Make sure that your chosen dental texting service allows you to send dental appointment text reminders. As a dental practice owner, it is difficult to keep track of all appointments, which is when a dental texting service can come to the rescue. 

Online appointment scheduling 

If you’re too exhausted with booking appointments manually at your practice and want to simplify the process, then we suggest you use a dental texting app that offers online appointment scheduling. With such functionality, you can let patients book their own appointments with just a single click. This will reduce the burden of manual appointment scheduling for your staff and save a lot of time. 

Missed call to text 

Your chosen dental texting service should allow you to convert your missed calls into text. It means every time you miss a call, an automated text should be sent to your caller saying that you’re not available and will contact them soon. With a robust dental texting service, you can even set up different messages for business hours and out-of-office hours. 

Webchat to text 

If you have a lot of website visitors and want to convert them into customers, then you should be able to continue those website conversations on the dashboard of your dental messaging platform with the webchat feature. Taking those conversations away from the website will make it more convenient for you to engage with the patients. 

SMS surveys 

Sending patient surveys can be cumbersome and can also bring in very low traction if you don’t share it on the right medium. For instance, if you ask your patients to fill out a survey form via call, they’re less likely to agree to it because it’s time-consuming. If you send them an email with the survey form as an attachment or a link, chances are that they will never respond to that email. However, if you send them the survey form or link via a text message, you’ll see considerable improvement in the open and response rates. Make sure that your dental messaging service allows you to share feedback forms via text. 

Medical forms 

A dental texting service is a great one if it offers the functionality of medical forms. With such a capability, you can either create new medical forms from scratch or choose from a range of forms available and customize them as per your requirements. 

Shared SMS inbox 

A shared SMS inbox is an inbox that multiple users can access and view. All messages received on your business phone number are managed centrally within this shared inbox. Team members can use it to view and respond to conversations, add notes, and more. A shared SMS inbox can be a great tool to have in your dental messaging service. 

Group texting and mass texting 

Choose a dental texting software that enables you to send group texts and mass texts, streamlining your marketing campaigns. This feature allows you to easily upload your contact list, create your text campaign, add your contacts to it, and either send it right away or schedule it for later. Beyond sending individual group messages, you can also create private groups where participants can view each other’s responses and collaborate more effectively.

Text Alerts 

Be sure to choose a dental texting platform that enables you to route real-time clinical alerts and notifications to the appropriate providers or staff members, ensuring more efficient and effective patient care. This feature is especially valuable for delivering time-sensitive information to patients or staff. Whether you’re sharing crucial updates about patient accounts, appointments, or schedule changes, having this capability is essential in your HIPAA-compliant secure messaging software.

SMS marketing 

If you are looking for a dental office texting service, you need to make sure that the software includes robust SMS marketing features that allow practices to send promotional messages, special offers, and reminders about services to their patients. Effective SMS marketing can increase patient engagement, boost appointment bookings, and enhance overall practice visibility.

Assigning conversations to team members 

If you’re occupied with other tasks and need someone to handle a specific conversation, you can easily assign it to a team member using a dental text messaging service and add a note if necessary. Be sure to invest in a patient text messaging platform that significantly boosts your productivity.

Centralised dashboard 

If you’re tired of switching between tabs and are unable to manage communications from a thousand different platforms, then it is advisable to invest in a dental texting service. With such a platform, you will be able to manage all conversations, send out texting campaigns, manage your online reputation, launch email campaigns, send out survey forms and do a lot more. 

Secure Texting

Secure text messaging is an important capability to look for especially if you’re a medical office or anyone dealing with PHI. If you are a healthcare business and want to enable sharing PHI over text messages, then you need dental texting software that is HIPAA compliant and offers such a capability.

PMS integration 

Integration becomes important when it comes to dental texting service, as by integrating dental practice software with the existing tools, it becomes easy to efficiently manage the records of patients, appointments, finances, etc. Integration with other systems offers a seamless workflow, as all the patient information is synchronized and easily available, which also reduces the chance of errors while enhancing operational efficiency. 

Autoresponders 

Auto-reply messages save you time, boost response rates and engagement, minimize errors, and ensure you stay connected with customers even when you’re unavailable. Consider investing in a dental texting service that makes setting up autoresponders effortless.

Text message scheduling 

The SMS scheduling feature lets you specify the exact times and dates for your messages to be sent. This ensures your messages are delivered at the most effective time, boosting the chances of them being noticed and acted upon. Be sure that your dental texting app includes this feature to help schedule text messages efficiently, thereby helping you save both time and effort.

Landline texting 

If you’re using text messaging for your dental practice and want to use your existing landline number for both calling and texting; you can use a dental texting app. You can request your service provider and have your landline number text enabled. Once your landline number is eligible for hosted messaging or is text enabled it is effortless to start sending and receiving texts from your landline number using text messaging software. 

Review management 

With the help of a dental texting service, you can easily collect customer reviews across various review platforms and also respond to the reviews via their platform itself. Make sure to invest in a dental texting platform that offers review management as a core capability. It will help you maintain your online reputation seamlessly. With a strong online reputation, your practice is more likely to attract more patients and boost revenue. 

Reporting and analytics 

Your dental messaging service must encompass capabilities to help you track important metrics around texting and calling. Is you want to track the performance of your texting campaigns, you can track important metrics such as texting usag, missed calls, review summary, team performance and more. With such detailed metrics to track, you will have better insights to be able to make more informed decisions with your texting campaigns.  

Automated texting 

If you’re looking to save time and effort on daily communication, automated texting is the solution you need. Choose a dental texting service that lets you automate routine messages. This will significantly reduce manual effort and ensure that all inquiries are addressed. You can use automated messaging for tasks like sending appointment reminders, surveys, payment links, and seasonal greetings.

SMS Templates 

SMS templates are pre-formatted messages used for different types of communication, including promotions, reminders, and notifications. By utilizing templates, you maintain consistency in your messaging and streamline the message creation process, freeing up time to focus on other key elements of your campaign.

Two-way texting 

While searching for a dental texting service, it is vital to look for software that offers two-way communication features, as it ensures smooth communication from each side. Offering your patients to message a dentist or reply to a dentist about rescheduling an appointment or re-scheduling is the best way to increase patient satisfaction, which in turn will also help in managing day-to-day activities efficiently. 

HIPAA Compliance 

HIPAA (Health Insurance Portability and Accountability Act) compliance is non-negotiable when it comes to dental text messaging services. It ensures that all the patient’s information is secure and confidential. When opting for a dental office text messaging service, it is vital for the software to adhere to strict security protocols to protect patient data from unauthorised access and breaches, which also enhances patient trust, knowing that their personal information is safeguarded. 

Top 15 Dental Texting Software   

1. Emitrr 
2. SolutionReach 
3. Weave 
4. RevenueWell
5. Nexhealth 
6. Legwork 
7. Carestack 
8. SimpleTexting 
9. Doctible 
10. Adit
11. Curve Dental
12. Medicasimple
13. Dental Intelligence
14. MessageDesk
15. Thryv 

Emitrr 

What is Emitrr? 

Emitrr is a premium texting service that is specifically designed to streamline and enhance patient communication to new heights. It isn’t just another dental text messaging platform; its extensive solutions are designed to meet the unique requirements of modern dental practices. Emitrr makes each interaction with the patient very smooth. Not only this, It is not only limited to communication but equipped with an array of features, including HIPAA compliance, a secure platform that dental practitioners can rely on, and easy and affordable options to make the life of dental practices easy and the patient experience even better. Let’s have a detailed look at it:

Emitrr Features 

• End-to-End Encryption: Ensures that all messages are securely encrypted during transit, preventing unauthorized access or interception.
• File Sharing: Share important documents like lab reports, insurance details, and more through a secure portal that ensures data remains protected from interception by carriers.
• Secure Text Messaging: Enable secure messaging for healthcare communications, routing messages through a protected gateway to securely share data with patients.
• Real-Time Alerts: Send instant text message alerts to patients about changes in appointment schedules, service updates, or emergencies.
• Integration: Seamlessly integrate Emitrr with your EMR/EHR and PMS systems, eliminating the need to switch between multiple tabs.
• Online Appointment Scheduling: Allow patients to schedule appointments with a single click, reducing the risk of no-shows and streamlining scheduling.
• Automation: Automate communication using customizable SMS templates and pre-set responses for frequently asked questions.
• Reporting and analytics: Monitor key metrics like customer service volume, response time, resolution time, and more, to help shape your future marketing strategies.
• Web chat to text: Seamlessly transition website conversations into your inbox for continued engagement.
• Missed call to text: Automatically send a text message when a call is missed, with customizable responses for business hours and after-hours.
• SMS surveys: Distribute surveys, review links, and other feedback requests, with automated follow-ups and customizable messaging schedules.
• Autoresponders: Provide instant replies to frequently asked questions for enhanced customer service.
• Reputation management: Strengthen your online presence with tools for survey automation, feedback tracking, link sharing, and more, across review platforms.
• SMS templates: Use pre-built SMS templates, create new ones, or modify existing ones for effective customer service communication.
• Text-Enable Landline Number: Convert your existing number to a text-enabled line, allowing you to both call and text from the same number.

Emitrr Pros 

• User-friendly dental texting app
• Enable texting on your existing phone number for seamless communication
• Integrate with over 500 PMS, EHR
• Access real-time phone and chat support
• Unique secure texting features

Emitrr Cons 

• More texting features will be launched soon! 

Emitrr Pricing 

Emitrr offers flexible pricing plans, tailored to your specific needs and use cases. Please contact support for the same. 

Emitrr Support channels 

Emitrr extends support across different channels including phone, chat, email, FAQs, knowledge base and more. If you need real-time support, you can always get in touch with a live representative for the same. 

Emitrr Integrations 

• AthenaHealth  
• Curve Hero  
• Denticon  
• Dentrix G6.2+
• Dentrix Ascend  
• Dentrix Enterprise  
• Dolphin  
• DrChrono  
• Eaglesoft  
• eClinicalWorks  
• OpenDental   
• Kareo  
• Acuity Scheduling  
• Zapier  
• HubSpot  

Emitrr Reviews 

My overall experience with Emitrr is so far excellent – great responsive customer service and extremely helpful.

Working with Emitrr has been a pleasure. Love the features it offers and how easy it is to use.

SolutionReach 

What is SolutionReach?

Southtionreach is a versatile platform that is changing the way dental professionals communicate with patients. It covers extensive features that are specifically customized to cater to not only dental professionals but also other healthcare professionals, including dermatologists and ophthalmologists. Whether it is automated reminders or patient surveys, it makes texting for dentists very handy. So, let’s look at its features and other functionalities in detail:

SolutionReach Features 

• Two-way patient texting: Communicate directly with patients to address their questions and concerns in real-time.
• Mass texting: Send messages to hundreds of contacts simultaneously, saving hours of your daily time.
• EHR integration: Seamlessly connect SolutionReach with your current EHR/EMR for easy data management.
• Online appointment scheduling: Allow patients to schedule their own appointments with a single click. 
• Appointment reminders: Send personalized automated reminders to your patients ahead of their appointments to reduce no-shows. 

SolutionReach Pros 

• It provides a wide range of features.
• The platform is user-friendly and easy to navigate.
• It’s ideal for seamless team collaboration.

SolutionReach Cons 

• Technical issues may occur frequently
• Customer support can be inconsistent
• Customization options are limited

SolutionReach Pricing 

SolutionReach offers 3 pricing plans: 

• Pro: Need to contact support 
• Enterprise:  Need to contact support
• Premium add-ons: Need to contact support

SolutionReach Support channels 

SolutionReach offers customer support via chat, phone, knowledge base, email, and FAQs. 

SolutionReach Integrations 

• Curve Dental
• Dentrix Ascend 
• Denticon 
• Easy dental 
• Eaglesoft 

SolutionReach Reviews 

This software does a great job sending out appointment reminders and birthday celebrations. The patients also like to be reminded about their appointment an hour in advance.

Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don’t admit their errors which is very frustrating.

Weave 

What is Weave?

Weave is a comprehensive all-in-one solution for dental text messaging service that gets easily integrated with your current EHR for sending text messages to your patients. Its features are not only limited to dental practitioners but also serve other healthcare professionals, including chiropractors, optometrists, etc. Let’s get started with its detailed analysis. 

Weave Features 

• Online appointment scheduling: Enable patients to book appointments with your medical practice at their convenience.
• Two-way texting: Communicate directly with patients to address their concerns and questions in real-time.
• Team chat: Stay connected with your medical office team from anywhere and ensure all staff members are updated on communications.
• Dental appointment text reminders: Send automated SMS reminders to patients before their appointments to minimize no-shows.
• SMS review requests: Request SMS reviews from patients and track your online reputation.

Weave Pros 

• The product is user-friendly
• The customer support team is quick to respond
• 10DLC support is included

Weave Cons 

• The product is relatively expensive
• Customer support can be inconsistent
• Technical disruptions may occur frequently

Weave Pricing 

Weave offers 4 pricing plans: 

• Ultimate: $399 per month + $750 setup fees 
• Pro: Need to contact support 
• Elite: Need to contact support
• Essentials: Need to contact support

Weave Support channels 

Weave offers support via Chat, Phone, Email/Help Desk, FAQs/Forum, and a Knowledge Base.

Weave Integrations 

• Salesforce
• Google My Business
• Zapier
• QuickBooks
• Gmail
• Outlook
• Calendly

Weave Reviews 

Love having appointment schedule on our phones and ability to text patients from anywhere – anytime. Love the connectivity factor.

The initial setup and onboarding was HORRIBLE. The first guy who came was a local yahoo who knew nothing about the actual product and didn’t even install all our phones.

RevenueWell

What is RevenueWell?

RevenueWell is a top-tier, dental patient texting platform designed to revolutionize patient engagement in dental practices. It enables dental offices to streamline workflows, strengthen patient relationships, and foster practice growth, all while ensuring dental compliance. This medical messaging app integrates effortlessly with your EHR/EMR, offering tools that support overall practice growth. From marketing automation and workflow optimization to comprehensive patient communication and improved productivity, RevenueWell provides solutions that help dental practices attract new patients and nurture lasting relationships.

RevenueWell Features 

• SMS Automation: Automatically send appointment reminders via text to help reduce patient no-shows.
• Two-Way Texting: Communicate directly with patients in real time, addressing their questions and concerns.
• Online Appointment Scheduling: Enable patients to conveniently book their appointments online, from anywhere.
• Review & Reputation Management: Automate review requests and actively manage your practice’s online reputation.

RevenueWell Pros 

• The patient messaging system is user-friendly and intuitive.
• Responsive customer service team.
• Saves significant time and effort for staff.
• Seamless integration with internal tools used by dental practices.

RevenueWell Cons 

• The mobile version of the patient messaging software lacks responsiveness.
• Users report frequent glitches in the messaging system.
• Features are somewhat limited with basic customization options.

RevenueWell Pricing 

RevenueWell offers three pricing tiers:

• Starter: $189 per month
• Professional: Contact support for pricing details
• Premium: Contact support for pricing details

RevenueWell Support channels 

Support is available via phone and email. 

RevenueWell Integrations 

• Opendental 
• Carecredit 
• Eaglesoft 
• Dentrix 
• Dentrix Ascend 

RevenueWell Reviews 

We are extremely happy with RevenueWell. We are so grateful to RevenueWell for making our lives easier.

Almost every time I try going it alone, I end up needing to reach out to learn about what I’m doing wrong. It’s usually user error, however, the platform could be more intuitive and explanatory.

Nexhealth 

What is Nexhealth?

Nexhealth is a popular patient texting app designed to transform the patient experience with seamless communication solutions. With a focus on online appointment scheduling and secure patient messaging, Nexhealth aims to improve provider efficiency and boost patient satisfaction. Serving dentists, doctors, hospitals, and medical offices, Nexhealth provides patient engagement features that ensure privacy. It offers real-time scheduling integrated with your EHR and encrypted texting to protect patient information.

Nexhealth Features 

• Two-Way Texting: Engage in real-time, one-on-one communication with patients, addressing their questions and concerns.
• EHR Integration: Seamlessly integrate Nexhealth with your current EMR/EHR/PMS system to optimize workflows and enhance productivity.
• Online Appointment Scheduling: Enable patients to conveniently book their appointments online.
• Secure Patient Texting: Ensure patient data security and increase engagement by maintaining confidential and secure text conversations.

Nexhealth Pros 

• It provides strong customization options
• Nexhealth is easy to set up and use
• It integrates smoothly with third-party tools

Nexhealth Cons 

• There are occasional lagging issues
• The notification feature requires improvement
• Customer support is limited

Nexhealth Pricing 

You need to contact support for custom pricing. 

Nexhealth Support channels 

The platform offers support via email, phone, and chat. 

Nexhealth Integrations 

• Athenahealth 
• Eclinicalworks 

Nexhealth Reviews 

The ease of communicating with patients and online scheduling. Also, the customization is awesome.

Nothing because everything I have hated NexHealth’s development team has taken my suggestions and added them into their system or found a solution.

Legwork 

What is Legwork?

Legwork is a patient communication and engagement platform designed specifically for dental practices. As part of Planet DDS, this dental marketing software provides features that help dentists optimize workflows and automate patient interactions. Legwork offers text messaging for medical offices to enhance reporting and retention for dental practices. However, a lot of Legwork users have been facing challenges such as slow customer service and integration bugs. 

Legwork Features 

• SMS appointment reminders: Send personalized automated reminders to your patients ahead of their appointments to reduce no-shows. 
• Online appointment scheduling: Allow patients to schedule their own appointments with a single click.
• Digital forms: Create custom medical forms for your patients from scratch or choose from a range of available form options. 
• HIPAA compliance: Converse with patients in a HIPAA-Compliant manner, reduce the risk of unauthorized access and transmission of PHI. 
• Automated review requests: Request SMS reviews from patients and track your online reputation.

Legwork Pros 

• The software is easy to use 
• The texting capabilities are quite handy 
• The customer support is consistent 

Legwork Cons 

• The integration options are limited 
• It doesn’t offer MMS texting 
• The product is expensive 

Legwork Pricing 

As per Capterra, the pricing of Legwork starts at $349 per month. You can contact support for more information. 

Legwork Support channels 

Legwork extends support through phone and email. 

Legwork Integrations 

• Curve Dental 

Legwork Reviews 

I love the texting capabilities, and the ease of confirming appointments with Legwork. The NPS information is also great to have.

The marketing team needs to be more diligent with updating Facebooks Ads. I have an ad that is still running from 2019 that needs to be stopped.

CareStack 

What is CareStack? 

CareStack is a dental text message service company founded in 2015 to ake dental texting seamless and improve patient care and business expansion. It has intuitive features which are specially designed to simplify operations, enhance patient relationships, boost staff productivity, and drive growth. Here’s a quick view of CareStack features, reviews, and a lot more!!

Carestack Features 

• Appointment management: Manage all appointments on a single dashboard, keep your schedules full.  
• Online appointment scheduling: Allow patients to schedule their own appointments with a single click. 
• Two-way patient texting: Engage in real-time, one-on-one communication with patients, addressing their questions and concerns.
• Online reputation management: Automate review requests and actively manage your practice’s online reputation.

Carestack Pros 

• The dental text messaging platform is easy to use 
• The platform offers comprehensive features 
• Carestack is HIPAA and SOC2 compliant

Carestack Cons 

• The product is expensive for smaller practices 
• There are issues with Carestack integrations 
• The customer support is inconsistent

Carestack Pricing 

You need to contact support to get a custom quote. 

Carestack Support channels 

Carestack extends support via Support Chat, 24/7 (Live rep), Email/Help Desk, Phone Support, FAQs/Forum, and Knowledge Base. 

Carestack Integrations 

• Plivo 
• LogMeIn
• RingCentral Contact Center 
• Birdeye 

Carestack Reviews 

I LOVE the ease of using carestack. The features that I enjoy the most are operational reporting and now Enterprise.

I am struggling to provide the same service to my employer as I was before onboarding CareStack.

SimpleTexting 

What is SimpleTexting? 

SimpleTexting is yet another dental texting service that allows dental professionals to send customized campaigns, two-text messages, and a lot more. It is customized to serve all kinds of dental practitioners. With SimpleTexting messaging for dentists has become easy and effortless. Here is some more information about it: 

SimpleTexting Features 

• Autoresponders: Automate communication with customizable SMS templates and pre-written responses for common questions.
• Two-Way Patient Messaging: Engage in real-time, one-on-one conversations with patients to address their queries and concerns.
• Mass Texting for Medical Offices: Send bulk text messages to patients, saving valuable time each day.
• EHR Integration: Integrate SimpleTexting with your current EMR/EHR/PMS system to streamline processes and enhance productivity.
• Team Collaboration: Collaborate effortlessly with your team to improve staff productivity and coordination. 

SimpleTexting Pros 

• The interface is quite intuitive 
• It offers a variety of features 
• One can easily create text segments and set triggers 

SimpleTexting Cons 

• The integration options are limited 
• There can be frequent glitches 
• The product can be expensive for smaller practices 

SimpleTexting Pricing 

Pricing starts at $39 per month for 500 credits, with an additional one-time carrier fee of $4. Additional costs apply for extra features.

SimpleTexting Support channels 

Support is available via email, phone, chat, knowledge base, and FAQs. 

SimpleTexting Integrations 

• Hubspot
• Zapier
• MailChimp
• Salesforce
• Instagram
• WordPress
• Slack
• SimpleTix
• Podio

SimpleTexting Reviews 

The ease of use is very nice. We have seen a great response from customers because I lot of them do not read emails but always check their text messages.

I thought I paused the billing, but then it renewed automatically and we were re-charged. At first I was upset, but then found the menu for it in a bit of a non-intuitive location.

Doctible 

What is Doctible? 

Doctible is a feature-rich platform that is designed to cater to healthcare professionals, particularly dental practitioners, which makes dentist office texting very handy. It allows you to send custom messages to patients and provides customization options as per the patient’s needs. Let’s have a quick look at its features, ratings, and everything else.

Doctible Features 

• Two-Way Patient Messaging: Engage in real-time, one-on-one conversations with patients to address their queries and concerns.
• SMS appointment reminders: Send personalized automated reminders to your patients ahead of their appointments to reduce no-shows. 
• Online appointment scheduling: Allow patients to schedule their own appointments with a single click.
• Online reputation management: Automate review requests and actively manage your practice’s online reputation.

Doctible Pros 

• The user-interface is seamless 
• The customer support is good 
• The review management capability is great 
• The product is affordable 

Doctible Cons 

• The integration options are limited 
• There are limited customization options
• It lacks automation features 

Doctible Pricing 

Doctible offers three pricing plans: 

• Gold: $199 per month  
• Gold plus: $299 per month  
• Platinum: Need to contact support  

Doctible Support channels 

Doctible extends support via Email/Help Desk, Phone Support, Knowledge Base, Chat, and FAQs/Forum.

Doctible Integrations 

• Vision 

Doctible Reviews 

Overall, i’ve seen a great improvement on the amount of reviews we receive weekly. Definitely something that is worth celebrating.

This company offers poor integration with practice management software.

Adit

What is Adit? 

Adit is a carefully designed dental practice software. Adit provides tons of features, and integration options for better patient engagement. Patient management is one of the top goals of Adit. As a patient engagement platform, Adit also promises to boost your business’s reputation in the market effectively. 

Adit Features 

• Two-way texting: Engage in real-time, one-on-one conversations with patients to address their queries and concerns.
• Group texting: Send group text messages to team members, improve team collaboration. 
• Patient forms: Create custom medical forms for your patients from scratch or choose from a range of available form options.
• SMS appointment reminders: Send personalized automated reminders to your patients ahead of their appointments to reduce no-shows. 
• Online reputation management: Automate review requests and actively manage your practice’s online reputation.

Adit Pros 

• The platform is quite easy to use 
• The customer support is responsive 
• The team collaboration functionalities are great 

Adit Cons 

• The texting features are limited 
• The forms could be advanced and more seamless 
• There can be occasional bugs 

Adit Pricing 

You need to contact support for pricing. 

Adit Support channels 

Adit offers customer support via Chat, Phone Support, Email/Help Desk,  and Knowledge Base

Adit Integrations 

• Dentrix 
• Denticon 
• Eaglesoft 
• Clear dent 
• Opendental 

Adit Reviews 

I like adit because it is super easy to use, the communication it sends to patients is amazing it saves a lot of time.

Delay, delay, delay and not doing what is requested to be done or what is listed in the contract.

Curve Dental

What is Curve Dental?

Curve Dental is a cloud-based dental texting service designed to enhance the overall experience and help you focus on the patient’s oral health while retaining and attracting new patients. The software has everything you were searching for, from scheduling, billing, and texting to support, training, data conversion, and a lot more. Let’s have a look at its features:

Curve Dental Features 

• Online appointment scheduling: Allow patients to schedule their own appointments with a single click.
• Smart forms: Send out patient forms digitally to allow them to fill out the forms at their own convinience, reduce rush at the waiting room.
• Reporting and analytics: Track detailed metrics to assess the effectiveness of your patient engagement efforts. 
• SMS appointment reminders: Send personalized automated reminders to your patients ahead of their appointments to reduce no-shows. 

Curve Dental Pros 

• The customer service is good 
• The platform is easy to use 

Curve Dental Cons 

• There are issues with billing 
• The texting features are limited 
• The reporting feature can be advanced 

Curve Dental Pricing 

Contact support to get a custom quote. 

Curve Dental Support channels 

Curve Dental offers support through Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat, and 24/7 (Live rep). 

Curve Dental Integrations 

• Birdeye
• Intiveo 
• GoToConnect 
• Weave 
• SolutionReach 

Curve Dental Reviews 

The seamlessness and ease of this software makes life so easy. I love that when an issue does occur customer service is readily responsive and always have a solution.

Billing was frustrating since you couldn’t partially complete a claim and go back to it if you were interrupted by a phone call or patient interaction.

Medicasimple

What is Medicasimple? 

Medicasimple is a cloud-based software that offers dental office text messaging as one of its capabilities. It is ideal for dental practices of any size and offers features around automation, scheduling and more. This dental texting software also allows you to streamline your workflows and boost patient experience. 

Medicasimple Features 

• Automation: Automate all patient communication and engagement via email and SMS. 
• Patient scheduling: Allow patients to schedule their own appointments with a single click.
• Digital intake forms: Send out patient forms digitally to allow them to fill out the forms at their own convinience, reduce rush at the waiting room. 
• Calendar management: Manage your calendar efficiently and stay on track. 

Medicasimple Pros 

• The software is easy to use 
• The platform is affordable

Medicasimple Cons 

• The texting features are quite limited 
• The integration options are limited 
• There can be more advancements for customization

Medicasimple Pricing 

It starts at $35 per user per month. 

Medicasimple Support channels 

Medicasimple extends support via Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), and Chat. 

Medicasimple Integrations 

• Xero 
• Twilio 
• ZOHO 
• Dropbox 
• Mailchimp 

Medicasimple Reviews 

Managing a multi locational firm is a challenge. medicasimple makes ist easy for administrator. doctors that serve in different clinics which use medicasimple can manage and see all appointments, earnings, patients through one account!

Dental Intelligence

What is Dental Intelligence?

Dental Intelligence is an all-in-one platform to serve the needs of dental professionals. It offers an array of features to help dental practices increase the number of patient visits while decreasing overhead costs. From online scheduling, reminders and confirmations, and digital forms to treatment plans and payments, it will help you with everything and make patient communication smooth.

Dental Intelligence Features 

• Appointment reminders: Send personalized automated reminders to your patients ahead of their appointments to reduce no-shows. 
• Automated patient recall: Set up patient recall campaigns via SMS to retain past patients. 
• Online appointment scheduling: Allow patients to schedule their own appointments with a single click.
• Team chat: Collaborate effortlessly with your team to improve staff productivity and coordination.  

Dental Intelligence Pros 

• They have a dedicated support team 
• The platform is user-friendly 
• The filtering options are pretty efficient 

Dental Intelligence Cons 

• There are issues with billing and cancellation
• The product is costly 
• The integration options are limited 

Dental Intelligence Pricing 

Contact support to get a custom quote. 

Dental Intelligence Support channels 

The platform only offers chat support. 

Dental Intelligence Integrations 

• Swell
• Vyne 

Dental Intelligence Reviews 

It’s been easy from the get-go, I really can’t ask for more. I do hope as they become more popular and grow in size, their top notch customer service stays at the level I have grown accustomed to.

It’s more expensive than some other software options, but you get what you pay for.

MessageDesk

What is MessageDesk?

MessageDesk is a widely used secure messaging app for healthcare professionals, including doctors and nurses. It serves healthcare providers and organizations, providing essential patient texting features for seamless communication. With integrations via Zapier, MessageDesk helps streamline workflows and includes tools for automating routine tasks.

MessageDesk Features 

• Two-Way Texting: Engage in direct, two-way conversations with your customers.
• Broadcast Texting: Send personalized mass text messages to customers, tailoring each message with unique details.
• Automated Texting: Simplify customer communication by automating outreach, sending personalized SMS notifications and confirmations.
• Third-Party Integration: Connect MessageDesk with your CRM to easily access customer data and keep everything organized in one place.

MessageDesk Pros 

• The dental texting software is easy to use
• A shared SMS inbox streamlines team collaboration
• Importing contact lists into the dashboard is quick and simple

MessageDesk Cons 

• MessageDesk provides a limited set of features
• The platform may be expensive for small practices
• Customization options are somewhat limited

MessageDesk Pricing 

MessageDesk offers 3 pricing plans: 

• Operator – $29 per month for one user 
• Team – $79 per month for 5 users 
• Custom – Need to contact support 

MessageDesk Support channels 

MessageDesk offers support in the form of FAQs, help desk and through email, phone, and chat.

MessageDesk Integrations 

• Quick Books Online 
• Zapier 
• RingCentral 
• Ooma 
• Slack 

MessageDesk Reviews 

We are a small company with a small budget. I feel like this software and our needs are the perfect pairing.

The only issue I encountered is one contact did not receive a broadcast but the team immediately jumped to working on a solution. 

Thryv 

What is Thryv? 

Thryv is an all-in-one platform widely recognized for its hospital appointment software. This online medical appointment system goes beyond just scheduling by automatically sending reminders to help reduce no-shows. With a robust set of features, including customer relationship management and automation tools, it enables healthcare providers to efficiently manage their schedules and daily operations. Let’s dive into a detailed analysis of its capabilities.

Thryv Features 

• Two-Way Texting: Engage in direct, two-way conversations with your customers.
• Appointment reminders: Send personalized automated reminders to your patients ahead of their appointments to reduce no-shows. 
• Online appointment scheduling: Allow patients to schedule their own appointments with a single click.
• Autoresponders: Provide instant replies to frequently asked questions for enhanced customer service.

Thryv Pros 

• The platform offers an intuitive interface 
• There are plenty of features 

Thryv Cons 

• There are issues with integrations
• The customer service is inconsistent 

Thryv Pricing 

Contact support to get a custom quote 

Thryv Support channels 

Thryv offers support via Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), and FAQs/Forum. 

Thryv Integrations 

• Yext 
• Mailchimp 
• Jotform
• Google 

Thryv Reviews 

The system is so robust and comprehensive, I still can’t believe how amazing it is, and how few people I know who use it.

I am now requesting cancellation and they still giving me the run-around. I have made it clear that if I don’t get a refund I will file a complaint with the bank “fraud” claim.

Why Is Emitrr The Best Dental Texting Service? 

Out of all the dental texting systems in the market, Emitrr stands out as the best app offering text messaging for dentists. This dental texting service is a perfect combination of functionality, user experience, support, and affordability to streamline patient communication and engagement. Here are some key reasons why Emitrr is the best dental text messaging service for dental practices:

1. Never miss a call again: With Emitrr, you ensure that no call gets missed or unattended. It means that with this dental text messaging service, you can send an automated text message every time you miss a call. You can also set up your business hours and have different messages during and after business hours.  
2. Keep your schedules full: A dental texting service like Emitrr can help you manage your schedule like a pro. The schedule-based texting capability will enable you to text your patients directly from your schedule. This will help you communicate urgent information to all the scheduled patients if the need arises.   
3. Use automation to acquire and retain patients: SMS automation is the key to saving time and effort on your text messaging campaigns. With Emitrr’s automation capabilities, you can automate repetitive tasks like appointment reminders, no-show follow-ups, patient recall messages, review requests, and payment reminders.
4. Manage your online reputation seamlessly: Managing your online reputation is a breeze with Emitrr. You can send out SMS review requests to your patients and manage all your reviews from a single dashboard.  
5. Bring all communications onto one single dashboard: Manage text messages, social media inquiries, group texts, and even missed calls all from one handy interface. You’ll improve response times and boost patient engagement if you sign up with Emitrr.  
6. Manage your team like a pro: Team collaboration becomes easier with Emitrr as it offers ever single tool you need to manage your staff. Assigning conversations and following up with potential patients becomes effortless, turning leads into appointments and making text messaging very easy for dentists. 
7. Communicate with patients in real-time: With Emitrr, you can communicate with your patients on the go, whether it is answering their queries, sending them pot care instructions, confirming appointments, sending them review requests, or answering calls; you can ensure uninterrupted patient communication. 
8. Integrate with 1000+ third-party tools: Emitrr integrates with 1000+ tools, including PMS, to help you streamline your workflows. Emitrr can smoothly be synchronised with other software such as  DrChrono, Dolphin, AthenaHealth, Dentrix Enterprise, etc. Never juggle with multiple tabs again. 

Eager to explore what Emitrr has in store for you? Book a quick demo here! 

Frequently Asked Questions

Conclusion 

Having a dental texting service is game-changing if you are a dental practitioner because it reduces no-shows and appointment cancellations effortlessly. That sounds good, right? After exploring the 10 best dental text messaging services, we have found Emitrr to be the best of the best. Why? Because it does everything you were looking for to automate and streamline your practice. With its array of features, affordable pricing, top-notch customer support, seamless integration, and a lot more, if you want to keep your schedule full, acquire new patients, retain existing ones effortlessly, and do your dental practice effortlessly, then Emitrr is your go-to solution.